DIGI WR21-M52A-DE1-TB TransPort WR21 Cellular Router User Guide

: June 3, 2024
: DIGI

Table of Contents

DIGI WR21-M52A-DE1-TB TransPort WR21 Cellular Router
Quick Start Guide
Verify your components
Connect the hardware
Get started with the Digi mobile app
Run the Getting Started Wizard
View the TransPort LEDs and startup states
Update device and modem firmware
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DIGI WR21-M52A-DE1-TB TransPort WR21 Cellular Router

DIGI-WR21-M52A-DE1-TB-TransPort-WR21-Cellular-Router-
PRODUCT

Quick Start Guide

Welcome to your Digi product
Get started : This guide helps you with initial product setup.
Need more? Find additional product support at www.digi.com/support/TransPortWR21. Or connect to the online documentation by scanning this code:

Migrating from a WR21 device? Click here for information and tools to set up your new IX-series router.
Digi Technical Support : Digi offers multiple support plans to help you get the most out of your product. For information on Technical Support plans and pricing, contact us at 877.912.3444 or visit www.digi.com/support.
Documentation Feedback : To provide feedback on this documentation, send your comments to techcomm@digi.com.

Verify your components

Some models include some additional equipment. For details about the accessories that ship with your product and for a list of available accessories that can be purchased separately, go to www.digi.com/support/TransPortWR21. Click on the Part Numbers and Accessories link and then find your specific part number. Contact a preferred carrier or the distributor for your device to inquire about cellular service options. Verify that you have all included equipment. If any item is missing or damaged, contact your supplier. Required additional equipment (except for a personal computer) is available at www.digi.com.

Included equipment Required additional equipment

Note A loose label sticker that includes the unique device password is included in the box. Retain this label sticker with your hardware records. This default password will be needed if the device is factory reset and you want to access the web UI on the device or register the device with Digi Remote Manager. If the device was already registered with Remote Manager at the time of the factory reset, you do not need the unique password to access the device in Remote Manager.

Optional provided equipment

Connect the hardware

a. Insert the SIM card(s) into the SIM sockets. For SIM 1, the contacts must be face down. For SIM 2, the contacts must be face up. Insert the SIM cards with the chamfered corner first.
b. Connect the cellular antenna to the WWAN PRIMARY connector on the unit. If the unit is equipped with a secondary cellular antenna connector, connect it to the WWAN SECONDARY connector.
© 2019 Digi International Inc. Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United States and other countries worldwide. All other trademarks mentioned in this document are the property of their respective owners.
c. Connect one end of the Ethernet cable to the LAN 0 port on the unit and the other end to a LAN port on a PC.
d. Connect the power supply. Depending on model, the unit either comes with an AC power supply or DC power cord with one of the following plug types.

Barrel plug-type variants : Connect the barrel plug end of the power supply to the power connector on the unit, and plug the other end into a wall outlet. The barrel plug end of the power supply has a twist-lock connector. Once you have plugged in the connector, rotate it 90 degrees to secure it in place.
Note International units come with interchangeable power supply adapters.
Terminal block variants : Remove the pluggable connector from the unit and screw down a proper power source to its terminals. Next, reconnect the pluggable connector to the unit, following the pin-out diagram. e. When the unit is powered-up, the POWER LED illuminates and the unit initiates a series of diagnostic self-tests. During this process one or more of the other indicators flashes to show that the unit is busy. When the flashing stops,the unit has completed its self-test diagnostic and is ready to be configured.
Note Position the Digi TransPort WR21 on a flat, level surface or via wall-mount, rackmount, or DIN rail mounting brackets in a location with adequate ventilation. The unit is designed for indoor use. Do not expose the unit to extreme heat or cold, strong magnetic fields, or liquids.

Get started with the Digi mobile app

Take advantage of the Digi Remote Manager subscription bundled with your WR21 purchase. Use the Digi Remote Manager mobile app to quickly set up your WR21. Here’s how:

a. Download the Digi Remote Manager mobile app from the App Store (iPhone) or Google Play (Android).
b. Click Log in or Sign Up and then click Sign up to create a new account.
c. You’ll receive an email with login instructions.
d. From the Digi Remote Manager mobile app, click Log in and log into your new account.
e. From the menu, select Install a device with a QR or bar code and scan the installation QR code on the label.
f. Follow the prompts to complete your WR21 registration.

Run the Getting Started Wizard

If your PC is configured to automatically get an IP address, it can obtain the IP address from the device. Otherwise, make sure your PC can
connect to the network 192.168.1.0 (255.255.255.0).

Enter 192.168.1.1 into the address bar of the web browser. The first page of the Getting Started Wizard appears.
Enter login credentials.
- a. Enter 192.168.1.1 into the address bar of the web browser. The first page of the Getting Started Wizard appears.
- b. Enter login credentials:
- User name: admin
- Password: The default password is printed on the device label.
- If a device that was manufactured prior to release 8.0.0.3 has been upgraded to the current release:
  If the device was upgraded using the Web UI Update Firmware, the router retains the existing default user accounts. For example, after upgrading from release 7.1.2.2 to the current release, the default user account name remains username, and the default password is password.
- After upgrading using the Web UI Update Firmware, if you then factory reset the device, the user name will be admin, and the default password will be default.
- If the device was upgraded using Flashwriter, the user name is admin, and the default password is default.
- If a device that was manufactured with release 8.x is downgraded to a release prior to 8.0.0.3:
- If the device was downgraded using the Web UI Update Firmware, the user name is admin, and the default password is default.
- If the device was downgraded using Flashwriter, the admin account is longer be present. Instead, the default account user name is username, and the default password is password.
- After downgrading with Flashwriter, if you then upgrade to 8.0.0.3 or greater using the Web UI Update Firmware, the router will retain the username/password account and not include an admin account. If you then factory default the router, the admin account with the preprogrammed unique password will return.
- After downgrading with Flashwriter, if you then upgrade to 8.0.0.3 or greater using Flashwriter, the admin account with the preprogrammed unique password will again be present and the username/password account will be removed.
- c. To run the wizard, click Get Started or click Skip Wizard to manually configure the device.
- d. The Getting Started Wizard prompts you to enter your Digi Remote Manager username and password. If you do not already have a
  Digi Remote Manager account, go to https://remotemanager.digi.com to sign up for a free trial.
To run the wizard, click Get Started or click Skip Wizard to manually configure the device.
The Getting Started Wizard prompts you to enter your Digi Remote Manager username and password. If you do not already have a Digi Remote Manager account, go to https://remotemanager.digi.com to sign up for a free trial.

View the TransPort LEDs and startup states

DIGI-WR21-M52A-DE1-TB-
TransPort-WR21-Cellular-Router-FIG-6

POWER LED:
Off : No power
Green : TransPort device is powered
SERVICE LED:
Off: No WWAN network connection
Green: Connected to WWAN network
Flashing: WWAN traffic is being transmitted or received
WWAN LED: Indicates the presence and level of cellular service running on the device.
Off : No cellular service

1. Blink: GPRS mode
2. Blinks: EDGE mode
3. Blinks: UMTS mode
4. Blinks: HSDPA mode
5. Blinks: HSUPA mode
6. Blinks: LTE mode

SIGNAL LEDs: Indicate the strength of the cellular signal.
3 LEDs: Excellent
2 LEDs : Good
1 LED: Fair
0 LEDs : Poor or no signal
After the Getting Started Wizard completes, the TransPort web interface appears. For additional configuration, use the web interface and refer to
the Digi TransPort User Guide and Application Notes on the Digi website at www.digi.com/support/TransPortWR21.

Update device and modem firmware

Digi strongly recommends updating the router’s device and modem firmware before first use. This ensures that the router has the latest device security and cellular network patches applied. To download the latest firmware, go to https://www.digi.com/support > Firmware Updates, select the model and follow the steps outlined in TransPort Firmware Update Instructions.