breezeline Polycom VVX 500 IP Desk Phone User Guide

: June 3, 2024
: breezeline

Table of Contents

breezeline Polycom VVX 500 IP Desk Phone
Place Calls
Manage Voicemail
Call Park
Initiate a Conference Call
Star Codes
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)
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breezeline Polycom VVX 500 IP Desk Phone

Place Calls

You can only have one active call in progress on your phone. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or .

To place a call, do one of the following:

Pick up the handset, press or , enter the phone number, and tap .
Enter the phone number, tap and pick up the handset, or press or .
From the Lines screen, press the Line key, enter the phone number, and tap .
Select a Favorite from the Home screen.
Select a contact from the Recent Calls.
Select a contact from the Contact Directory.

Answer Calls
You can answer calls using the handset,speakerphone, or a headset.

To answer a call, do one of the following:

To answer with the speakerphone, press or tap Answer.
To answer with the handset, pick up the handset.
To answer with a headset, press .

End Calls
You can only end active calls. To end a held call, you must resume the call first.

To end an active call: » Place handset in the cradle, press or , or tap End Call.

To end a held call: » Tap Resume > End Call.

Hold and Resume Calls
You can have multiple calls on hold and resume a call at any time.

To hold a call: » Tap Hold.
To resume a call: » Tap Resume.

Transfer Calls

You can transfer calls to any contact and choose the way to transfer the call.

To transfer a call:

Press and hold Transfer.
Choose Blind or Consultative.
Dial a number or choose a contact. If you chose Blind, the call is transferred immediately.
If you chose Consultative, tap Transfer.

Forward Calls

You can forward an incoming call to a contact or forward all incoming calls to a contact.

To forward an incoming call:

On the Incoming Call screen, tap Forward.
Enter your contact’s number and tap Forward.

To forward all incoming calls:

On the Home Screen, tap Forward.
Choose either Always, No Answer, or Busy.
Enter a contact’s number, and select Enable.
If you chose No Answer, you can enter the number of rings before the call is forwarded.

To disable call forwarding:

On the Home Screen, tap Forward.
Choose your forwarding type and tap Disable.

Manage Voicemail

When you have new voicemail messages, the messages icon or displays on your line.

To access the voicemail system:

On the Home screen, tap or or Messages, or dial *95.
Tap Message Center > Connect.

Initial Setup, select:

0 – to select mailbox options and then select:
1 – to record unavailable greeting
2 – to record busy greeting
3 – to record your name
5 – to reset your password

Listen to Messages, select:

1 – to play Messages

During playback:

1 – to Skip envelope info
- – to Rewind message
– to Fast Forward message
2 – to Start message again
3 – for Advanced Options
4 – to Skip to previous message
5 – to Repeat current message
6 – to Skip to next message
7 – to Delete message
9 – to Save message

Contact Directory

To view the Contact Directory:

» Tap Directories > Contact Directory.

To add a contact to the Contact Directory:

In the Contact Directory, tap .
Enter the contact’s information and tap Save.

Call Park

You can place a call on hold at one extension and have it picked up at a different extension. Note: Calls will return to your extension if not picked up within 3 minutes.

To park a call:

Dial #2 to park the call.
Listen for the system to announce the position of the call in the parking lot. You will need the position number if there are multiple calls set to park.

To pick up a parked call:

Dial *221 to un-park the first parked call.
Dial *225 to hear a list of parked calls and position numbers.
Dial *229 to un-park the last parked call.
Dial *225 plus the position # to un‑park a specific parked call.

Example: Dial *2253 to un-park the call parked in position #3.

Initiate a Conference Call

To initiate a conference call:

Call the first caller.
Tap Conference and call your next contact.
When your contact answers, tap Conference again.

To join two active calls into a conference call:
» On the Calls screen, tap Join.

Answer a Ringing Extension

When only one phone is ringing:
Dial *21 to answer a call ringing on someone else’s extension.

When more than one phone is ringing:
Dial 21 plus the extension to answer a call ringing on a specific extension.
Example: To answer a call ringing on extension 2208, dial 212208.

Star Codes

breezeline Polycom VVX 500 IP Desk Phone-8

Learn More
Additional user information, including self-help videos, can be found on our website at: https://breezeline.com/business/support/hosted-voice

Hosted Voice Support: 1.844.579.0695