AVPro Edge AC-AXION-X 16 Output Matrix Switcher Chassis System User Manual

AC-AXION-X 16 Output Matrix Switcher Chassis System

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Specifications

• Product Name: AC-AXION-X

• Type: 16 Input, 16 Output Matrix Switcher Chassis System

• Supports: HDMI 2.0 a/b, HDR, HDR10, HDR10+, Dolby Vision, HLG,
  BBC, NHK

• Maximum Resolution: 4K 60Hz

• Color Depth: Up to 12 Bit Deep Color

• Color Space Compression: Compatible

• Control Interface: Web GUI, IP Address, LED Setup Screen

Product Usage Instructions

Installation

1. Place the AC-AXION-X in a suitable location with proper
   ventilation.

2. Connect the input cards (AC-AXION-IN-AUHD, AC-AXION-IN-MCS) to
   the corresponding input ports.

3. Connect the output cards (AC-AXION-OUT-AUHD, AC-AXION-OUT-MCS)
   to the desired output devices.

4. Power on the switcher and configure the settings using the web
   GUI or LED setup screen.

Operation

1. Access the web GUI using the provided IP address for
   control.

2. Select the desired input source for each output zone.

3. Adjust settings such as resolution and HDR format based on your
   requirements.

4. Monitor the status of each zone and make adjustments as
   needed.

Maintenance

1. Regularly check for firmware updates and apply them if
   available.

2. Clean the switcher and input/output ports periodically to
   ensure proper functionality.

3. Keep the switcher away from moisture and extreme temperatures
   to prevent damage.

FAQ

Q: Can this matrix switcher handle 4K signals for all output

zones?

A: Yes, the AC-AXION-X can distribute 18Gbps 4K signals to some
zones and 1080p to others using built-in downscalers on specific
outputs.

Q: How many control systems are compatible with this

switch?

A: The switch supports all top control systems and can be easily
controlled via the web GUI or LED setup screen.

Q: What is the maximum color depth supported by this matrix

switcher?

A: The switcher supports color depths of up to 12 bits for rich
and accurate color reproduction.

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User Manual
AVPro Edge’s 16 Input, 16 Output Matrix Switcher Chassis System
AC-AXION-X
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I N T R O D U C T I O N 4 F E A T U R E S 4 W H A T S I N T H E B O X 4 S P E C I F I C A T I O N S 5 F R O N T A N D R E A R P A N E L O V E R V I E W 1 0 I N I T I A L S E T U P : W E B U I 1 1 A D V A N C E D S E T U P : W E B U I I N P U T S E T T I N G S 1 5 A D V A N C E D S E T U P : W E B U I O U T P U T S E T T I N G S 1 6 A D V A N C E D S E T U P : W E B U I E X T R A C T E D A U D I O O U T P U T S E T T I N G S 1 7 WEBUI:VIDEOMATRIX 19 W E B U I : A U D I O M A T R I X 2 0 WEBUI:I/OCONFIG-INPUTSETTINGS 21 WEBUI:I/OCONFIG- INPUTSETTINGSCONT 22 W E B U I : I / O C O N F I G – O U T P U T S E T T I N G S 2 2 WEBUI:I/OCONFIG-OUTPUTSETTINGSCONT 23 WEBUI:I/OCONFIG-OUTPUTSETTINGSCONT 24 WEBUI:I/OCONFIG-OUTPUTSETTINGSCONT 25 W E B U I : S Y S T E M – I P S E T T I N G S 2 6 W E B U I : S Y S T E M – R S 2 3 2 S E T T I N G S 2 6 W E B U I : S Y S T E M – T E L N E T S E T T I N G S 2 7 WEBUI:SYSTEM-ADMINWEBINTERFACE 27 W E B U I : S Y S T E M – U S E R W E B I N T E R F A C E 2 8 W E B U I : S Y S T E M – C L O U D S E R V I C E S 2 9 WEBUI:SYSTEM-FIRMWAREUPDATECONT 30 WEBUI:SYSTEM-HARDWARE 30 W E B U I : D I A G N O S T I C S – H D M I I N 3 1 W E B U I : D I A G N O S T I C S – H D M I I N C O N T 3 2 WEBUI:DIAGNOSTICS- HDMIOUT 33 WEBUI:DIAGNOSTICS-HDBTOUT 34
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W E B U I : D I A G N O S T I C S – H D B T O U T C O N T 3 5 W E B U I : C O N S O L E 3 6 F R O N T P A N E L C O N T R O L – S W I T C H I N G 3 7 F R O N T P A N E L C O N T R O L – E D I D 3 8 F R O N T P A N E L C O N T R O L – A U D I O 3 9 FRONTPANELCONTROL-NETWORK 39 I R C O N T R O L : I R R E M O T E 4 0 I R C O N T I N U E D : 4 1 R S – 2 3 2 A N D T C P / I P C O N T R O L : 4 2 H D B A S E T L I G H T S : L I N K 4 3 HDBASETLIGHTS: STATUS 44 COMMANDLIST: 45 C O M M A N D L I S T C O N T I N U E D : 4 6 C O M M A N D L I S T C O N T I N U E D : 4 7 E X T R A C T E D A U D I O : 4 8 A U D I O O U T P U T L O G I C A N D C A B L E P R E P : 4 9 TROUBLESHOOTING 50 BANDWIDTHCHART 50 M A I N T E N A N C E 5 1 D A M A G E R E Q U I R I N G S E R V I C E 5 1 S U P P O R T 5 2 W A R R A N T Y 5 2
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Introduction
The AC-AXION-X is a 16 input/output Matrix switch built to handle all the latest sources outputting 4K 60 (4:4:4) HDR video signals. What truly makes this switch the choice of integrators around the world is the ability to distribute 18Gbps 4K to some zones and 1080p to others. We are able to accomplish this with our built in 4K to 1080p down-scalers on odd HDBT outputs. This feature is one of many designed to help integrators throughout the installation process.
Supporting the full HDMI 2.0 a/b specification and supporting every flavor of HDR, this matrix will ensure you can get the most out of any system. This 16×16 matrix switcher supports formats including HDR, HDR10, HDR10+, Dolby Vision, HLG, BBC and NHK. All of them are supported in up to 4K 60Hz and up to 12 Bit Deep Color. All color space compression is compatible.
This powerhouse matrix switcher is the ideal solution for a multi-zone setup that has 4K sources and up to 16 zones. Control’s a breeze as this switch comes with a web GUI you can access via the IP address, as well as drivers for all the top control systems. Combine that with the LED setup screen on the front, and you won’t have any problems getting this switch up and running. The AC-AXION-X is the integrators choice for large multi-zone distribution systems.

Features · HDMI 2.0(a/b) · 18Gbps Uncompressed Bandwidth Support on HDMI · 18 Gbps with ICT on HDBaseT outputs · 4K60 4:4:4 Support · Full HDR Support (HDR 10 & 12 Bit) · Dolby Vision, HDR10+ and HLG Support · HDCP 2.2 (and all earlier versions supported) · 1080p > 4K Up Scaling on HDMI outputs · 4K > 1080p Down Scaling on HDBaseT outputs · Advanced EDID Management · IR, RS-232 and LAN Control Options
Whats in the box

· Digital Toslink Out (7CH PCM, DD, DD+, DTS, DTS-MA) · Balanced Analog Out (2CH PCM) · Audio Delay for Digital & Analog Out · HDBaseT Compatibility mode for mixed systems! (More
below)
· Driver Support for Crestron, C4, RTI, ELAN and more!!! · Extracted Audio Supports DD+, DTS Master Audio on
Toslink
· Extracted Audio has 3 Operating Modes. Bound to Input, Bound to Output, or Independent Matrix
· Built in Test Pattern on Each Output to Verify Infrastructure

· AC-AXION-X Matrix · IR Remote Control (No Battery Included) · IR Extension Cable · 48v Power Supply (Internal) · RS-232 terminal blocks · Mounting Brackets · Grounding Strap · x16 AC-CABLE-5PIN-2CH audio adapters
Not Included
3V CR2025 Battery Required For IR Remote Control
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Specifications 5

Available INPUT Cards
AC-AXION-IN-AUHD
Dual 18Gbps HDMI input ports with dual HDMI loop out ports. ·InputA:(1)HDMI+1MirroredHDMI ·InputB:(1)HDMI+1MirroredHDMI
AC-AXION-IN-MCS
Dual 18Gbps HDMI input ports with dual HDMI loop out ports and MCS (Mission Critical Scaling). When Paired with AC-AXION-OUT-MSC provides “Seemless Switching” and Fixed Output Timing.
·InputA:(1)HDMI+1MirroredHDMI ·InputB:(1)HDMI+1MirroredHDMI
Available Output timings: 480P 60Hz, 720P 60Hz, 1080P 60Hz, 1920×1200 RB 60Hz, 4K 30Hz, 4K 60Hz Y420, 4K 60Hz,Self-Adapt, 640×480, 1024×768, 1280×768, 1280×800, 1280×960, 1280×1024, 1360×768, 1366×768, 1400×1050, 1600×1200, 1680×1050, and 4096×2160.
AC-AXION-IN-HDBT
Dual 18Gbps ICT HDBT input ports with a single mirrored HDMI port. ·InputA:(1)HDBT+1MirroredHDMI ·InputB:(1)HDBT
AC-AXION-IN-AVDM
Dual 18Gbps HDMI input ports that downmix 8+ channel audio to two-channel via the audio extraction port and dual HDMI loop out ports.
·InputA:(1)HDMI+1MirroredHDMI ·InputB:(1)HDMI+1MirroredHDMI
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Available OUTPUT Cards
AC-AXION-OUT-AUHD
Dual 18Gbps HDMI output ports. Has the ability to Down-scale a 4K signal down to 2K (1080P). ·OutputA:(1)HDMI ·OutputB:(1)HDMI
AC-AXION-OUT-MCS
Dual 18Gbps HDMI output ports with MCS (Mission Critical Scaling) and a single mirrored HDMI port. When Paired with AC-AXION-IN-MSC provides “Seemless Switching” and Fixed Output Timing.
·OutputA:(1)HDMI+1MirroredHDMI ·OutputB:(1)HDMI Available Output timings: 480P 60Hz, 720P 60Hz, 1080P 60Hz, 1920×1200 RB 60Hz, 4K 30Hz, 4K 60Hz Y420, 4K 60Hz ,Self-Adapt, 640×480, 1024×768, 1280×768, 1280×800, 1280×960, 1280×1024, 1360×768, 1366×768, 1400×1050, 1600×1200, 1680×1050, and 4096×2160.
AC-AXION-OUT-HDBT
Dual HDBaseT Output ports with x1 HDMI loop out (mirrored to HDBaseT Input A). Has the ability to Downscale a 4K signal down to 2K (1080P).
·OutputA:(1)HDBT+1MirroredHDMI ·OutputB:(1)HDBT
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Compatible HDBaseT Receivers
AC-EX70-444-RNE (Receiver /No Ethernet)
· 70M 4k 60 4:4:4 & HDR · 100M 1080P

AC-CX100-RAMP
· 70M 4k 60 4:2:0 / 4k 30 4:4:4 · 70M 1080P

AC-EX70-SC2-R (Scaling Receiver)
· 70M 4k 60 4:4:4 & HDR
· 100M 1080P

AC-EX70-UHD-R
· 40M 4k 30 4:4:4/4k 60 4:2:0 · 70M 1080P
Non AVPro HDBaseT Receivers may work but ICT (our Invisible Compression Technology) will not. This means higher bandwidth signals (greater than 10.2Gbps) will not pass as this requires ICT.
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Compatible HDBaseT Transmitters

AC-CXWP-HDMO-T HDMI Auto switching Wall Plate Transmitter
· 70M 4k 60 4:4:4 & HDR · 100M 1080P

AC-CXWP-USBC-T USB-C (Display Port)/HDMI Auto Switching Wall Plate Transmitter
· 70M 4k 60 4:4:4 & HDR · 100M 1080P

AC-CXWP-MDP-T
Mini Display Port/HDMI Auto
Switching Wall Plate Transmitter
· 70M 4k 60 4:2:0 / 4k 30 4:4:4 · 70M 1080P

AC-CXWP-VGA-T VGA/HDMI Auto Switching Wall Plate Transmitter
· 70M 4k 60 4:4:4 & HDR
· 100M 1080P

AC-EX70-444-TNE HDMI Stand alone HDBaseT Transmitter
· 70M 4k 60 4:4:4 & HDR (ICT Support)
· 100M 1080P
Non AVPro HDBaseT Transmitters may work but ICT (our Invisible Compression Technology) will not. This means higher bandwidth signals (greater than 10.2Gbps) will not pass as this requires ICT.
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Front and Rear Panel Overview 10

Initial Setup: WebUI
The AC-AXION-X can be controlled using the Micro USB port, 3pin RS232, or over TCP/IP using the LAN connection. For initial setup it is recommended to connect the matrix to a local area network (LAN) and use a computer on the same network in conjunction with the built in WebUI. After making all the physical connections, the first step will be to check for any Firmware Updates. The below steps are an example of this setup, other control options are covered in separate sections of this user manual.
1. With the AC-AXION-X placed into its new home (AV Rack, cabinet, table top) take a Phillips head screwdriver and attach the included yellow ground strap to the back of the chassis using the pre-installed screw, then attach the other end to a suitable grounded object.
2. Connect the HDMI/HDBaseT Input sources to the Inputs on the back of the matrix. 3. Connect the HDMI/HDBaseT devices to the HDMI/HDBaseT Outputs. 4. Connect the network LAN cable to the RJ45 port labeled LAN (between the Micro USB and 3pin RS232
port). 5. Power on the sources (Inputs). 6. Power on the Output devices/displays. 7. Connect the power supply cable to power the back of the matrix and then to a suitable
power source. 8. Using the front panel display and control/arrow buttons navigate to NETWORK and press
the OK button to enter the IP Settings menu.
9. Either manually enter in your desired IP settings, or enable DHCP and let your network assign the correct settings. Use the UP/DOWN arrow keys to highlight the row you want to change (HIP, RIP, TCP Port, etc), click OK, use left/right arrow keys to select and the UP/DOWN arrow keys to change the setting. Click the OK button again to confirm those changes.
10. With the matrix connected to the local network, using a computer on the same network open up a web browser and type the HIP (Host IP Address) into the address bar to navigate to the WebUI.
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11. With the AVProEdge WebUI open, navigate to System. Click on the Privacy Policy and Terms of Use, this will open these documents in a new tab for review. Once read click on the boxes next to each to agree. When both are checked the switch for Enable Cloud Services will be selectable (will be red or disabled by default). Click to enable (the switch will turn green).
12. With the Cloud Services enabled under the Hardware section click the Update Firmware button to check for new Firmware OTA (over the air). This will compare the firmware versions currently loaded on the AC-AXION-X and compare to the latest available. If it is up to date, you will see a prompt stating “No update available!”
13. If an update is available, the following prompt will show. Simply click UPDATE. 14. If a new update is available a file will automatically be selected, simply click the UPLOAD button to
load the firmware files to the Matrix. Uploading does not install the Firmware, that is the next step.
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15. Once the firmware file has been uploaded, it will display all containing firmware files. Here you can select individual firmware files to load or simply leave all files/options selected. If the version currently installed is not newer (does not need to be updated), then that update will be skipped automatically. Click the UPGRADE button to start.
16. Once the progress bar hits 100% click the CLOSE button, the firmware upgrade process is complete. 17. With the Firmware up to date it’s time to start setting up the matrix. With the AVProEdge WebUI open,
navigate to the I/O Conifg section. Label the applicable Inputs (Apple TV, Cable Box, Roku, etc) under the Input Settings – Label.
18. Label the Outputs (Living Room, Bedroom, Den, etc) under the Video Output Settings – Label.
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19. Set the HDMI/HDBaseT Video Scaling if needed. Note scaling options are dependent on the type of card installed. Only available options will be displayed. The AC-AXION-OUT-AUHD and AC-AXIONOUT-HDBT can down-scale a 4K signal to 2K (1080P).
20. When using the AC-AXION-IN-MCS and AC-AXION-OUT-MCS you can set the Output timing from 480P up to 4K (there are 20 options total).
21. With the system and all it’s components powered up it’s time to verify signal path from source to the sync. For now leave EDID settings to their default 1080P 2CH, the next section Advanced Setup will cover the more advance settings.
22. Use the Signal Indicator on the HDMI INPUTS. Green means HDMI source is detected, red means that the source is not detected. If red verify that the input is powered on and that the HDMI cable is properly connected to the source and to the back of the matrix.
23. Now verify the connections to the HDMI/HDBaseT outputs using the Signal indicator. Green means HDMI/HDBaseT sync is detected, red means that the HDMI/HDBaseT sync is not detected. If red verify that the sync devices are powered on and that the HDMI/HDBaseT cables are properly connected to the back of the matrix.
24. With everything connected and powered on, green indicators across the applicable inputs and outputs, verify you are getting all of your sources on all of your displays.
25. Problems with a source or sync, see the Troubleshooting section for help on page 45.
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Advanced Setup: WebUI Input Settings
After verifying good signal path from source to sync now it is time to go through the rest of the settings to maximize the setup. Starting with the input side with the EDID and Audio Mode settings.
1. With the WebUI open, navigate to the I/O Conifg tab and focus on the Input Settings section at the top.
2. Set the EDID on each input by selecting the resolution drop-down first (default is set to 1080P). The options are 1080P, 4K30Hz, 4K60Hz Y420, and 4K60Hz. If you select USER1 EDID, then the dropdowns change to allow you to select from and output to copy from. You can select any of the 4 HDMI outputs, or any of the 4 HDBaseT outputs, then click the COPY button. This will save that outputs EDID to the USER1 slot.
3. Next use the drop-down to select NO 3D, or 3D depending on the displays capability. NOTE: Currently the only resolution you can choose NO 3D for is 1080P.
4. Next drop-down select either SDR (standard dynamic range) or HDR (High Dynamic Range). 5. The fourth drop-down in the EDID section is for the audio, you can select 2CH, 6CH, or 8CH. 6. Click the APPLY button to set the EDID.
7. Verify you are still getting that source to all your displays and that the image looks correct. NOTE: Some older displays may take an HDR signal and display correctly (ignoring the HDR Metadata) others will not ignore the HDR part of the signal and may display incorrectly.
8. Audio Downmix Mode – see section “Advanced Setup: WebUI Extracted Audio Output Settings” page[s] 17 for more info.
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Advanced Setup: WebUI Output Settings
1. Now navigate to the Video Output Settings under I/O Config 2. In addition to the output Label (name/alias), there are 3 possible settings for each HDMI outputs
depending on the installed output card. The AC-AXION-OUT-AUHD can down-scale a 4K signal to 2K (1080P) and the AC-AXION-OUT-MCS when paired the the AC-AXION- IN-MCS has 20 possible output timing formats.

3. When using the AC-AXION-OUT-HDBT Under State, you can enable/disable that port (turn that port on or off) set the Video Scaling mode ICT or 4K to 1080P, and you can Enable or Disable the Bitstream Audio (slider icon Green=ON, Red=OFF).

Off

On

Disabled Enabled 16

Advanced Setup: 1.
WebUI Extracted Audio Output Settings
1. Now navigate to the Extracted Audio Output Settings under I/O Config. 2. The extracted audio ports have 3 distinct operating modes, use the drop-down at the top to select.
The three options are. Bind to Input (Default) – where the audio port number corresponds to the input signal. This is ideal for systems where audio is matrixed separately in a zoned amplifier. Bind to Output – this configuration the audio will automatically follow the HDMI/HDBaseT output. This is ideal for systems that use local AVR’s for some of the Zones. Matrix – This mode allows you to matrix the extracted audio ports independently from the HDMI/ HDBaseT outputs. In this mode you there will be a Tab for the extracted audio under the Matrix page, allowing you to route the audio just like routing the video. If the matrix is set to Bind to Input or Bind to Output this tab will not be visible.
3. Other available settings for the extracted audio ports include Enable/Disable, Volume control (1-100), EQ presets (7 generic preset options to choose from), Left/Right balance, and audio delay. Each of these 5 settings can be changed per extracted audio port. NOTE: The balanced 5pin and Toslink ports are mirrored and always down-mixed to 2CH audio.
4. You can use the slider or text box to change the volume (settings are 0-100).
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5. To change the EQ settings of that port click on the emblem to the right of the volume slider. This will bring up the Audio Configuration Page. Here you can choose from 8 different EQ settings, change the Left / Right balance, and set the audio delay.

6. Delay (eight settings in 90 millisecond increments) None (default), 90, 180, 270, 360, 450, 540, and 630.

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WebUI: Video Matrix
Use this page to route the video INPUTS and OUTPUTS. · Click on the INPUT number to select (example below shows IN 1)
· With the INPUT selected simply click on the OUTPUT you want to send that source to.
· Note: If you rename the INPUTS/OUTPUTS using the I/O Config page they will display here.
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WebUI: Audio Matrix
Use this page to route the extracted audio. NOTE: The extracted audio ports can only be manually changed (matrixed) when in Matrix Mode. If the extracted audio is set to Bind to Input (default) or Bind to Output then this tab will not be visible, example below. See Page 14 “Advanced Setup: WebUI Extracted Audio Output Settings” for more info.
· Click on the INPUT number to select (example below shows IN 1 – Apple TV) · With the INPUT selected simply click on the OUTPUT you want to send that audio to. · Note: If you rename the INPUTS/OUTPUTS using the I/O Config page they will display here.
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WebUI: I/O Config – Input Settings

Input Settings Label – Use this to give an name/alias to your inputs (Apple TV, Cable Box, Roku, etc).

Note: There is a 15 character limit to this field, the name will replace the default “IN #” throughout the rest

of the WebUI (for instance the Video Matrix tab).

Off

On

Input Settings Enable switch – Use this enable/disable switch to turn the corresponding Input port on or off. The default setting is enabled (green) by default.

Disabled Enabled

Input Settings EDID – Use these four drop-downs to select your preferred EDID. The available combinations are as follows.

1. 1080P_2CH
2. 1080P_6CH
3. 1080P_8CH 4. 1080P_3D_2CH 5. 1080P_3D_6CH 6. 1080P_3D_8CH 7. 4K30HZ_3D_2CH 8. 4K30HZ_3D_6CH

9. 4K30HZ_3D_8CH 10. 4K60HzY420_3D_2CH 11. 4K60HzY420_3D_6CH 12. 4K60HzY420_3D_8CH 13. 4K60HZ_3D_2CH 14. 4K60HZ_3D_6CH 15. 4K60HZ_3D_8CH 16. 1080P_2CH_HDR

17. 1080P_6CH_HDR
18. 1080P_8CH_HDR
19. 1080P_3D_2CH_HDR 20. 1080P_3D_6CH_HDR 21. 1080P_3D_8CH_HDR 22. 4K30HZ_3D_2CH_HDR 23. 4K30HZ_3D_6CH_HDR 24. 4K30HZ_3D_8CH_HDR

25. 4K60HzY420_3D_2CH_HDR 26. 4K60HzY420_3D_6CH_HDR 27. 4K60HzY420_3D_8CH_HDR 28. 4K60HZ_3D_2CH_HDR 29. 4K60HZ_3D_6CH_HDR 30. 4K60HZ_3D_8CH_HDR

NOTE: If you select USER1 EDID, then drop-downs change to allow you to select from and output to copy from. You can select any of the 4 HDMI outputs, or any of the 4 HDBaseT outputs, then click the COPY button (this replaces the Apply button). This will save that outputs EDID to the USER1 slot.

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WebUI: I/O Config – Input Settings Cont.
Input Settings Audio Downmix Mode – There are 7 settings available (Default state is off/disabled). The AC-AXION-IN-AVDM Input Card automatically down- mixes the source audio signals down to 2Ch. for the extracted audio Toslink and balanced 5pin ports. Changing the audio mode here will affect that inputs audio on all the extracted ports. NOTE: Must use AC-AXION-IN-AVDM Input card for these options to be available. Default (off), Low Center+, Mid Center+, High Center+, Middle FX, Full FX, and Voice FX. NOTE: There are also EQ, Balance (left/right), and Delay settings you can change per Output, see WebUI: I/O Config – Output Settings on pages 20-21 for more info. Input Settings Signal – The Signal Indicator on the HDMI INPUTS shows the current state of the connection HDMI source. Green means the HDMI source is detected, red means that the source is not detected. If red verify that source is powered on and that the HDMI cable is properly connected to the source and to the back of the matrix.
WebUI: I/O Config – Output Settings
Output Settings Label – Use this to give an name/alias to your outputs (Living Room, Den, Kitchen, etc). Note: There is a 15 character limit to this field, the name will replace the default “OUT #” throughout the rest of the WebUI (for instance the Video Matrix tab). Output Settings State – This drop-down has 2 settings, just like the input settings you can Enable or disable this port.
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WebUI: I/O Config – Output Settings Cont.
Output Settings Video Scaling – The HDMI outputs on an AC-AXION-OUT-AUHD can down-scale a 4K signal to 1080P . This scaling only changes the pixel density, it does not alter frame rate or colorspace.
Output Settings Timing Format – When using an AC-AXION-OUT-MCS and AC-AXION- IN-MCS cards together you can set a fixed output timing to 20 different options, from 480P to 4K (see section Available Input Cards / Available Output cards page(s) 6-7 for more details).
Output Settings Bitstream Audio – When using the AC-AXION-OUT-HDBT card you can use the enable/ disable switch to turn Bitstream Audio on/off. By default this will be Enabled/Green. To change the setting simply click to switch. Disabled/Red there will be no Audio passed on that HDBaseT output.
NOTE: This setting has no affect on the HDBaseT or Extracted Audio output.
Output Settings Signal – The Signal Indicator on the HDMI OUTPUTS shows the current state of the connection HDMI Output. Green means HDMI sync is detected, red means that the sync is not detected. If red verify that the output is powered on and that the HDMI cable is properly connected to the sync and to the back of the matrix.

Output Settings State – This drop-down has 3 settings, just like the input settings and HDMI outputs you can Enable or Disable this port. In addition you can also choose Test Pattern to enable a 1080P color bar test pattern on that output. This is helpful in verifying the signal chain from Matrix to sync (display). To disable the test pattern, change the state back to Enabled (default).

Output Settings Video Scaling – The HDBaseT outputs can down-scale a 4K signal to 1080P. This scaling only changes the pixel density, it does not alter frame rate or colorspace. The other setting is ICT Mode (default), AVProEdge’s Invisible Compression Technology designed to work with a compatible AVProEdge HDBaseT Receiver (RX).

Output Settings Bitstream Audio – This is an enable/disable switch. By default Off

On

this will be Enabled/Green. To change the setting simply click to switch. Disabled/

Red there will be no Audio passed on that HDBaseT output.

Disabled Enabled

Output Settings Signal – The Signal Indicator on the HDBaseT outputs shows the current state of the connected HDBaseT Receiver. Green means HDBaseT receiver is detected, red means that the receiver is not detected. If red verify that the category cable is properly terminated on both ends, and properly connected to both the matrix and the HDBaseT receiver.

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WebUI: I/O Config – Output Settings Cont.
Output Settings Label – Use this to give an alias/name to your extracted audio outputs. Note: There is a 15 character limit to this field, the name will replace the default “OUT #” throughout the rest of the WebUI (for instance the Video Matrix tab). Output Settings Enabled – This is an enable/disable switch. By default this will be Enabled/Green. To change the setting simply click to switch. Disabled/Red there will be no Audio passed on that extracted audio port (both Toslink and balanced 5pin will be muted). Output Settings Volume – Here you can use the slider bar to adjust the extracted port volume (0~100). You can also use the text box and enter a value (0~100).
Output Settings EQ Settings – To open the EQ Settings click on the symbol next to the Volume slider. EQ Drop-down contains 8 settings. The default off, Classical, Headphone, Hall, Live, Pop, Rock, and Vocal.
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WebUI: I/O Config – Output Settings Cont.
Output Settings Balance – Use this slider to adjust the Left/Right balance. Note: Default is 0 (zero), value can be -10~10 Output Settings Delay (ms) – Audio delay drop-down has eight available settings, these are measured in milliseconds. None (default), 90ms, 180ms, 270ms, 360ms, 450ms, 540ms, and 630ms.
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WebUI: System – IP Settings
This area contains relevant network information of the AC-AXION-X.
Host Name – Devices name on the network. This field is automatically filled with Model Name by default. Model Name – Displays the AVProEdge Model/Part number. Serial Number – Displays the Serial Number of the matrix. MAC Address – Displays the devices MAC Address. IP assignment – This drop-down has two options.
1. Manual 2. Automatic (DHCP) Default out of the box will be set to Automatic (DHCP), the IP Address, Subnet Mask, Gateway, Primary DNS, and Secondary DNS will be assigned by your network controller. If you select Manual, you can use the text fields to enter your own Network settings. Once all fields have been filled out, click the green Apply Button to set. A prompt will appear to confirm the change, click OK to confirm.
WebUI: System – RS232 Settings
This area contains relevant RS-232 settings for the AC-AXION-X. These settings will only affect the 3 pin terminal RS-232 and Micro USB.
· RS232 Address – This field tchanges the RS232 Address of the AC-AXION-X. You can use the text filed to enter a number (0 ~ 99) or use the Up/Down arrow buttons to increase/decrease the number.
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WebUI: System – Telnet Settings
This area contains relevant Telnet settings for the AC-AXION-X. There are two fields that can changed, Enable Disable switch and the Port Number. · Enable – This switch has two options, Green/Enabled (Default) and
Red/Disabled. · Port – This field is used to change the Telnet Port of the AC- AXION-X.
You can use the text filed to enter a number or use the Up/Down arrow buttons to increase/decrease the number.
WebUI: System – Admin Web Interface
This switch has two options, Red/Disabled (Default) and Green/Enabled. When enabled (green) there will be three fields that appear, Username, Password, and Confirm Password. Default Username – admin Default Password – admin
Once the desired Username and Password has been entered, click the green APPLY button to set. With the Admin Web Interface enabled, the only menu that will be accessible using the WebUI will be the Matrix tab. The rest of the settings will require the Admin log in to access.
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WebUI: System – User Web Interface
This switch has two options, Red/Disabled (Default) and Green/Enabled. When enabled (green) there will be three fields that appear, Username, Password, and Confirm Password. NOTE: The Admin Web Interface must first be Enabled and setup before this field will be available to change. Default Username – user Default Password – user123 Once the desired Username and Password has been entered, click the green APPLY button to set. Note: The web-page will reload to the Log In page. With both Admin and User Web Interfaces enabled, no menus will be accessible using the WebUI without first logging in (see image below).
Logging in with the User credentials, the only menu that will be accessible will be the Matrix tab. The rest of the settings will require the Admin user to log in (see page 24).
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WebUI: System – Cloud Services
By enabling Cloud Services your device will have the ability to connect to firmware servers for over-the-air (OTA) updates and enable third-party remote management services. If Cloud Services are disabled, your device will opt-out of any previously enabled services and will not be able to access OTA updates. Before you can enable the cloud services you must first agree to the “Privacy Policy” and “Terms of Use”. You can view these documents by clicking on Privacy Policy or Terms of Use links, this will open up a PDF copy of that document in a new tab.
With the Cloud Services enabled you can use the System tab to check for new Firmware OTA (over the air). This will check the firmware versions currently loaded on the AC-AXION-X and compare to the latest available. If it is up to date, you will see a prompt stating “No update available!” click CLOSE to exit. If an update is available, the following prompt will show. Simply click the UPDATE button to load. NOTE: When loading firmware (depending on the firmware files that are being updated) some settings will revert back to Factory Defaults. Take note of the I/O Config tab. Settings like the INPUT/OUTPUT labels, EDID Settings, Video Scaling, Audio Settings, etc. as they will have to be re-applied after the firmware updates are completed. If an update is available a file will automatically be selected, simply click the UPLOAD button to load the firmware files to the Matrix.
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WebUI: System – Firmware Update Cont.
Once the firmware file has been uploaded, it will display all containing firmware files. Here you can select individual firmware files to load or simply leave all files/options selected. If the version currently installed not newer, then that update will be skipped automatically.

Once the progress bar hits 100% click the CLOSE button, the firmware upgrade process is complete. Now you will want to go back and re-apply settings like INPUT/OUTPUT Labels, applied EDIDs, Video Scaler Settings, Audio Settings, etc.

WebUI: System – Hardware
LCD Timeout – This adjusts the time the front panel display will stay lit up when a button is pressed.
There are four setting available 1. Always on (Default) 2. 15 Seconds 3. 30 Seconds 4. 45 Seconds

Keypad Lock – Enable or Disable (default) the front panel Keypad Lock. MCU/Version – Lists the current Firmware Versions UPDATE FIRMWARE – Check/upload firmware. FACTORY RESET – Restores matrix to Factory Defaults REBOOT – Reboots the AC-AXION-X

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WebUI: Diagnostics – HDMI IN

Input Settings Label – Use this to give an name/alias to your inputs (Apple TV, Cable Box, Roku, etc).

Note: There is a 15 character limit to this field, the name will replace the default “IN #” throughout the rest

of the WebUI (for instance the Video Matrix tab).

Off

On

Input Settings Enable switch – Use this enable/disable switch to turn the corresponding Input port on or off. The default setting is enabled (green) by default.

Disabled Enabled

Connection Reset – Use this button to perform a reset of the HDMI Input connection. Input Settings EDID – Use these four drop-downs to select your preferred EDID. The available combinations are as follows.

1. 1080P_2CH
2. 1080P_6CH
3. 1080P_8CH 4. 1080P_3D_2CH 5. 1080P_3D_6CH 6. 1080P_3D_8CH 7. 4K30HZ_3D_2CH 8. 4K30HZ_3D_6CH

9. 4K30HZ_3D_8CH 10. 4K60HzY420_3D_2CH 11. 4K60HzY420_3D_6CH 12. 4K60HzY420_3D_8CH 13. 4K60HZ_3D_2CH 14. 4K60HZ_3D_6CH 15. 4K60HZ_3D_8CH 16. 1080P_2CH_HDR

17. 1080P_6CH_HDR
18. 1080P_8CH_HDR
19. 1080P_3D_2CH_HDR 20. 1080P_3D_6CH_HDR 21. 1080P_3D_8CH_HDR 22. 4K30HZ_3D_2CH_HDR 23. 4K30HZ_3D_6CH_HDR 24. 4K30HZ_3D_8CH_HDR

25. 4K60HzY420_3D_2CH_HDR 26. 4K60HzY420_3D_6CH_HDR 27. 4K60HzY420_3D_8CH_HDR 28. 4K60HZ_3D_2CH_HDR 29. 4K60HZ_3D_6CH_HDR 30. 4K60HZ_3D_8CH_HDR
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WebUI: Diagnostics – HDMI IN Cont.
On the left, you will see the current applied EDID information. In the example above, you will see a canned 1080P – No 3D – SDR – 2CH EDID applied to IN 1. Any EDID change, once applied will display here. Signal Info shows the connected source’s current output information. This includes
·Timing ·ColorSpace ·VideoType ·HDCPVersion ·TMDSBandwidth ·HDRMetadata ·AudioSamplingFrequency ·AudioSamplingSize ·AudioChannels
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WebUI: Diagnostics – HDMI OUT
HDMI Output Label, State, and Connection Reset. Connected Device EDID shows the connected sync’s preferred EDID information and current state. This includes
·Manufacturer ·MonitorName ·SinkDeviceType ·PreferredTiming ·SupportedAudioFormats ·3dSupport ·DeepColorSupport ·SignalPresent ·SourceInput
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WebUI: Diagnostics – HDBT OUT

HDBaseT Output Label, State, and Connection Reset.
Connected Device EDID shows the connected sync’s preferred EDID information and current state.
This includes a REFRESH button and the following EDID information: ·Manufacturer ·MonitorName ·SinkDeviceType ·PreferredTiming ·SupportedAudioFormats ·3dSupport ·DeepColorSupport
SignalInfo ·SignalPresentIndicatorLight(green-PRESENT/red-NOTpresent) ·SourceInput(futureupdate) ·CEC ·RS232Baudrate:Drop- downforchangingRS232Baudrate ·Data- SendRS232overHDBaseTlinetoHDBaseTReceiver(Rx)

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WebUI: Diagnostics – HDBT OUT Cont.
HDBaseTInfo ·LinkStatusIndicatorLight(green-PRESENT/red-NOTpresent) ·CableLength-InMeters(<20indicatesthecableisLessthan20Meters) ·MSEErrorReport- Showserrorrate(indecibels)foreachpairofwires ·MaxErrorReport- ShowsMaxerrorforeachpairofwires
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WebUI: Console
There is a built in Command Console Using the command API (command list) you can send device specific commands or use as a live monitor while sending commands from a control system (helpful in troubleshooting). Example 1. Click in the white box and type
a. h Click the green arrow or hit ENTER/RETURN on your keyboard The the command response will show in the field below. “H” is for Help, and will list the entire command list for the matrix.
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Front Panel Control – Switching
The AC-AXION-X can be switched from the front panel by first pressing the desired OUTPUT (bottom row) button first, then by pressing the desired INPUT button (top row).
1. Press the OUTPUT button (1 through 16) on the bottom row that corresponds with the OUTPUT (Display, or Sink Device) you would like to send to a source.
2. Once pressed, the front panel display will change to the SWITCH menu showing the current IN/OUT routes. Press the corresponding OUTPUT button (top row) to set.
You can also use the arrow keys and navigate to SWITCH on the front screen display. 1. Use the left/right arrows to select the OUTPUT press the OK button (the selection will turn red). 2. With the selection now red press the desired OUTPUT button (1-4) that you want to route to that INPUT.
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Front Panel Control – EDID
This matrix has 29 factory defined EDID settings. It also has 3 user defined EDID memories. The user EDID memories are independent to each input and can be set differently. The user defined EDID can be uploaded using the free PC Control software or RS-232. In addition, you can choose to read the EDID from the desired output and the captured EDID will automatically store and overwrite the EDID in “USER EDID 1” and will be applied to the selected source.
· Use the arrow keys to highlight EDID then press OK to enter the EDID management menu.
· Use the Left/Right arrow to select one of the 4 INPUTS, and press OK. · The EDID Status will turn red, now you can use the UP/DOWN arrows to change the EDID. · Once the desired EDID is selected, press the OK button to set.
NOTE: See page(s) 31, 46 for full EDID list
In order to obtain Dolby Atmos, DTS:X, or other HBR Surround formats, the EDID must be copied from a capable device.
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Front Panel Control – Audio
Once in “Matrix” mode for audio, the extracted audio routing on the AC-AXION-X can be controlled from the front panel: To Control:
1. Navigate to the Audio Menu. 2. Use the arrow key to highlight “Audio Mode” and press OK to select. The field will turn red. 3. Use up/down arrow keys to change to “Matrix”. 4. Press the OK button again to set. 5. With the Audio Mode set to Matrix, you can use the INPUT/OUTPUT Buttons to route the audio.
Press OUTPUT number first, then the INPUT number next.
Front Panel Control – Network
This menu displays the current Network information. You can edit the following Network settings from the front panel.
· RIP · HIP · MASK · TCP/IP · DHCP NOTE: The MAC Address is only viewable, you can not edit.
To change a setting: 1. Use the up/down arrow keys to highlight the setting you would like changed and press OK to select. The field will turn green. 2. Use up/down/left/right arrow keys to change the value. 3. Press the OK button again to set.
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IR Control: IR Remote

IR Remote Control:
When routing HDMI, the matrix can be controlled by using the IR remote supplied When routing HDMI, the matrix can be controlled by using the IR remote supplied with the product (battery not included, requires CR2025).

The buttons on the top are the INPUTs.

The buttons on the bottom are the OUTPUTs. To make a change, press the desired OUTPUT button on the bottom first, the press the INPUT button you want to route. So to route INPUT14 to OUT9, you would press OUTPUT#9 on the bottm, then press the INPUT#14 button

*Not Included

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IR Continued:
IR NOTES (On the Matrix): 1. By default the IR IN is routed to the corresponding HDBaseT Output number (ie. IR IN #1 –> HDBaseT
Output 1, IR IN #2 –> HDBaseT Output 2, etc…) 2. By default the IR OUT is automatically routed with the active source (ie. If you are watching INPUT 3
on HDBaseT OUTPUT 1, when you point a remote at an IR Receiver on the HDBaseT Rx connected the signal will be routed to IR OUT 3) 3. Each IR IN can be routed in any way you like (One to one or one to many) by using the command SET IRC EXT SW x1.x2.x3.x4 (See below). 4. Each IR OUT can be routed manually as well using the command SET IRC OUTx VS INy.
IR NOTES (On the HDBaseT Receiver): 1. IR OUT = IR Emitter for sending signals to a Display or Projector (Note – Use Provided Emitters) 2. IR IN = For sending IR signals back to the Matrix for switching AND to send IR signals to the IR OUT
on the Matrix – by default the IR OUT on the matrix is automatically routed with the active source (ie. If you are watching INPUT 3 on HDBaseT OUTPUT 1, when you point a remote at an IR Receiver on the HDBaseT Rx connected the signal will be routed to IR OUT 3)
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RS-232 and TCP/IP Control:
The AC-MX-88HDBT can be controlled with either RS-232 or TCP/IP commands. Certain switching or format configurations can only be done using these commands. We recommend using either the MyUART (RS-232 – free) or Hercules (TCP/IP – free) apps as they are very easy to use for sending commands to the machine. For TCP/IP control commands use Telnet Port 23. For RS-232, use a null modem serial cable adapter and set the serial communications to: 57600,n,8,1 (baud: 57600, no parity, 8 data bits and 1 stop bit) with no handshaking. Please add a return (Enter key) after each command when using direct commands. The unified command list (ASCII) is listed on the following pages. Text version available here, and under the resources tab of on the products web page.
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HDBaseT lights: LINK
These ports are HDBaseT Transmitters (TX) and are designed to be connected via a Category cable (Cat6 or better) to an HDBaseT Receiver (RX).
NOTE: Non AVPro HDBaseT Receivers may work but ICT (our Invisible Compression Technology) will not. This means higher bandwidth signals (greater than 10.2Gbps) will not pass as this requires ICT. See Band-
width chart on Page 50.
LINK – Above RJ45 (HDBT) Port: (Green) This indicator shows that the AV HDBT link between the Tx and Rx is in tact. This light should ALWAYS be SOLID. If this light is flashing or not present attempt following:
1. Check the length. The maximum distances are 70m (230ft) on 4K and 100m (330ft) on 1080P. 2. Remove any coils of cable and make sure that there is not excess cabling. 3. Bypass all patch panels and punch-down blocks. 4. Re- terminate connectors. Sometimes, even if a cable tester indicates the run is valid, something
may be slightly off. a. Standard RJ45 ends are recommended. Pass through style types can cause interference/crosstalk
5. Contact AVProEdge if these suggestions do not work.

AVProEdge – HDBaseT Extender Indicator Lights

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HDBaseT lights: STATUS
STATUS – Above RJ45 (HDBT) Port: (Amber) This is an indicator showing that the power is present between the Transmitter and Receiver. This light ALWAYS BLINKS steadily indicating everything is OK. If this light is flashing or not present attempt following:
1. Check the length. The maximum distances are 70m (230ft) on 4K and 100m (330ft) on 1080P. 2. Remove any coils of cable and make sure that there is not excess cabling. 3. Bypass all patch panels and punch-down blocks. 4. Re- terminate connectors. Sometimes, even if a cable tester indicates the run is valid, something
may be just slightly off. 5. Standard RJ45 ends are recommended. Pass through style types can cause interference/crosstalk 6. Try powering from the Receiver instead of the Transmitter (See Receiver page for more about PoE
direction). 7. Contact AVProEdge if these steps do not work.

AVProEdge – HDBaseT Extender Indicator Lights

44

Command List:
· Baudrate:57600 · Checksum:None

· BitNum:8 · StopBit:1

45

Command List Continued: 46

Command List Continued:

Extracted Audio:
The extracted audio ports have three distinct operating modes. Your desired mode can be set to suite your particular installation. The 3 modes are: Bind to Input ~ This is the default configuration. In this mode the audio port number corresponds to the INPUT signal. This is ideal for systems where audio is matrixed separately in a zoned amplifier. Bind to Output ~ This configuration will automatically have the audio follow OUTPUT, so the audio from the extracted port always matches the HDMI output. This is ideal for systems that use local AVR’s for some of the zones. Independent/Matrix ~ This mode allows you matrix the extracted audio outputs independent of HDMI. In this mode a new set of commands becomes available to be able to route audio however you want. This can be used as a separate zoned audio matrix with only using an amplifier. Setting up Extracted Audio Routing: You can set up Extracted Audio Routing from the front panel, Web, Driver or by sending the following command:
SET EXAMX MODEx — Where {x=[0~2](0=Bind To Output,1=Bind To Input,2=Matrix} If you set to “Matrix” you can use the following command to route the 16 extracted audio ports to any INPUT:
SET OUTx AS INy — Where Set Ex-Audio Output x To Input y{x=0~8, y=[1~8]} Balanced 5 pin 2Ch and Toslink Audio Port /SPDIF – This matrix has down-mixing built in. What this means is both the SPDIF and 5 ping ports will ALWAYS be down-mixed to 2Ch.
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Audio Output Logic and Cable Prep:
You can extract audio from Toslink or balance 2CH Audio. Audio outputs are automatically down-mixed to 2CH. 2CH Balanced Audio Port – Supports 2CH PCM audio only, which is ideal for 2 Channel systems and zoned audio systems. No Down-mixing on this version, see AC-AXION-XAVDM. Toslink Audio Port – Just like the balanced 2CH ports, the Toslink extracted audio ports are down-mixed to 2CH. You can use balanced analog outputs in a balanced system, but you can also prep a cable as shown below to convert to a traditional 2CH unbalanced (L/R) system. You can also purchase pre-made cables (AC-CABLE-5PIN-2CH) eight of these are included in the box when purchased.
AC-CABLE-5PIN-2CH
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Troubleshooting
· Verify Power – Check that the power supply is properly connected and on an active circuit. · Verify Connections – Check that all cables are properly connected. · TX/RX Indicator Troubleshooting Lights – Page(s) 43-44 · IR Issues – Verify correct connections – Page(s) 40-41
Note: Visibly flashing Emitters may not function properly, if you are experiencing issue try the IR Cables that are included in the box. · Lights indicate everything is good but still not getting a picture, this may be a bandwidth limitation. See Bandwidth Chart below to verify the signal is not exceeding the bandwidth of the Extender kit (limited to 10.2Gbps).
Bandwidth Chart
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Maintenance
To ensure reliable operation of this product as well as protecting the safety of any person using or handling this device while powered, please observe the following instructions.
· Use the power supplies provided. If an alternate supply is required, check voltage, polarity and that it has sufficient power to supply the device it is connected to.
· Do not operate these products outside the specified temperature and humidity range given in the above specifications.
· Ensure there is adequate ventilation to allow this product to operate efficiently. · Repair of the equipment should only be carried out by qualified professionals as these products con-
tain sensitive components that may be damaged by any mistreatment. · Only use this product in a dry environment. Do not allow any liquids or harmful chemicals to come
into contact with these products. · Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Damage Requiring Service
The unit should be serviced by qualified service personnel if: · The DC power supply cord or AC adapter has been damaged · Objects or liquids have gotten into the unit · The unit has been exposed to rain · The unit does not operate normally or exhibits a marked change in performance · The unit has been dropped or the housing damaged
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Support
Should you experience any problems while using this product, first, refer to the Troubleshooting section of this manual before contacting Technical Support. When calling, the following information should be provided:
· Product name and model number · Product serial number · Details of the issue and any conditions under which the issue is occurring · Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner or benzene to clean this unit.
Warranty
THE BASICS. AVPro Edge warranties its products that are purchased from all Authorized AVPro Edge Resellers or direct purchases. Products are guaranteed to be free from manufacturing defects and of sound physical and electronic condition.
AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the “red tape” out of a warranty and just make is simple. Our 10 YEAR NO BS warranty hinges on 3 elements.
1. If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
2. If it’s broke – We’ll replace it in advance on our dime. (We’ll cover return shipping too.) Repair is an option too, but it’s YOUR call.
3. We know you know what you are doing. We will not make you go through unnecessary steps to troubleshoot an extender…
COVERAGE DETAILS. AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of stock or on back order it can either be replaced with a comparable product of equal value/feature set (if available) or repair.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking information is unavailable for any reason, the warranty will commence 30 ARO (After Receipt of Order). The coverage continues for 10 YEARS.
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RED TAPE.
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal or physical examination the warranty will be void. Additionally, excessive physical damage (beyond normal wear & tear) the warranty may be voided or pro-rated based on the extent of the damage as examined by an AVPro Edge representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges, storms, earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other uncontrollable event related to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate cooling, improper cabling, inadequate protection, static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the Authorized AVPro Edge Reseller.
Accessories (IR Cables, RS-232, Power Supplies, etc…) are not included in the warranty. We will make acceptable effort to source and supply replacements for defective accessories at a discounted rate as needed.

OBTAINING AN RMA.
Dealers, Re-sellers, and Installers can request an RMA AVPro Edge Tech Support Rep or their Sales Engineer. Or you may email support@avproedge.com or fill out the general contact form at www.avproedge.com
End users may not request and RMA directly from AVPro Edge and will be referred back to the Dealer, Re-seller or Installer.

SHIPPING.
For USA (not including Alaska and Hawaii). Shipping is covered on advanced replacements for FedEx Ground (some expressed exceptions may apply). Defective product return shipping is covered by AVPro Edge using an emailed return label. Item must be returned within 30 days of receipt of replacement product, after 30 days, the customer will be billed. Other return shipping methods will not be covered.
For International (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee. Once the unit is scanned for return shipping AVPro Edge will ship new unit for replacement.

LEGAL STUFF. Limitation on Liability

53

The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the maximum extent permitted by law.
Taxes, Duties, VAT, and freight forwarding service charges are not covered or paid for by this warranty. Obsolescence or incompatibility with newly invented technologies (after manufacture of product) is not covered by this warranty.
Obsolescence is defined as: “Peripherals are rendered obsolete when current technology does not support product repair or re-manufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede original product manufacturer capabilities. Because of performance, price and functionality issues, product redevelopment is not an option.”
Discontinued or out of production items will be credited at fair market value towards a current product of equal or comparable capabilities and cost. Fair market value is determined by AVPro Edge.
Exclusive Remedy To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering this product, including warranties of merchantability and fitness for a particular purpose, shall apply to this product as provided under applicable law. This warranty supersedes all other warranties, remedies and conditions, whether oral or written, express or implied.
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ThankyouforchoosingAVProEdge! Pleasecontactuswithanyquestions,weare
happilyatyourservice!
AVProEdge 2222E52ndStN~SiouxFalls,SD57104
1-877-886-5112~605-274-6055 support@avproedgecom
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References

• AVPro Edge

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