JPL Explore DECT Wireless Headset User Manual

Explore DECT Wireless Headset

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Product Specifications:

• Model: JPL-Explore
• Standards: CE, RoHS, WEEE
• Compatibility: Desk phones
• Accessories: Base Unit, Microphone Boom Arm, Monaural Headband,
  Power Supply, Telephone Cord

Product Usage Instructions:

Unpacking:

Remove the headset from packaging and ensure all specified
accessories are present. Retain the headset box for storage and
potential servicing needs.

Safety:

Use only with CE, ACA, and RoHS approved equipment to maintain
warranty validity. Avoid using non-approved equipment.

Maintenance:

Replace consumable items like ear cushions and microphone foam
wind shield every 6 months for optimal performance and hygiene.

Environmental Notice:

Dispose of the headset at approved recycling locations in
accordance with local regulations to support recycling efforts.

Auto Setup:

Allow up to 3 minutes for the headset to configure with your
desk phone. Use the compatibility switch if needed. Make a test
call to ensure proper configuration.

Attaching the Microphone Boom Arm:

To attach the microphone boom arm to the headband, align the
shapes and push to click into place. The arm can be rotated to the
desired position.

Positioning the Microphone:

Bend the flexible boom arm to position the microphone at the
corner of the mouth, approximately 30mm away.

FAQ:

Q: How often should I replace consumable items on the

headset?

A: Replace ear cushions and microphone foam wind shield every 6
months for optimal performance.

Q: How can I contact support for troubleshooting?

A: Email Support@jpltele.com with your name, phone number, email
address, region, product fault details, and barcode serial number
found on the base unit.

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JPL-Explore User Manual

Important Safety Instructions This headset is very easy to use and setup. For optimal use, we still recommend that you read this user guide carefully before using the headset for the first time.
Unpacking Remove your headset from its packaging and ensure you have the correct specified accessories. Retain the headset box for storage of your unit, and also in the event that it needs to be returned for servicing or repair.
Safety For your own safety, this product should only be used with CE ACA and RoHS approved equipment. Using this headset with non approved equipment can void this products warranty.
Maintenance To gain optimal performance, hygiene and life-span from your headset, replace all consumable items; ear cushions, microphone foam wind shield (if applicable) every 6 months.
Environmental Notice This headset has been made to CE, RoHS and WEEE standards. In the interest of recycling raw materials, please do not dispose of this headset in the household waste at the end of its useful life. Disposal can take place at approved recycling or disposing locations in accordance with local regulations.
Warning Ensure that all electrical connections (including extension leads and interconnections between pieces of equipment) are properly made and in accordance with the relevant manufacturers instructions.
· Do not continue to operate the equipment if you are in any doubt about it working normally, or if it is damaged in any way. Disconnect from your telephone equipment and consult your dealer.
· Do not allow electrical equipment to be exposed to rain or moisture.
· Never push anything into holes, slots or any other opening on your headset as this could result in fatal electrical shock.
· Do not open the headset housing as doing so will void the warranty. · Never guess or take chances with electrical equipment. · Do not use this equipment to report a gas leak while you are in the vacinity of a gas leak. · Telephone headsets are capable of producing high levels of sound. Prolonged exposure to high
sound levels can cause damage to hearing. · Never allow small children to play with the headset – small parts may be a choking hazard.

What’s included

Base Unit

Microphone Boom Arm

Monaural Headband

Switch Mode Power Supply with Multi Country Adapters & Telephone Cord

IMPORTANT AUTO SET UP NOTICE This headset will auto configure to your desk phone. The compatibility switch should be used in the alternative position, if no dial tone is heard in the headset when active. It will take up to 3 minutes for the phone and headset to establish the optimum call quality with our Auto Setup feature, ensuring the best sound. Simply make a test external call and the headset will configure to the required settings for your phone.
Helpful Setup Videos Found Here – https://www.jpltele.com/jpl-tutorials.aspx

Features:

Trouble Shooting

· Patented, user changeable headband from single speaker to dual speak wearing style · Patented, universal base with slot-in cartridge drawer to accept
Bluetooth or USB modules (Optional accessories – sold separately) · DECT security compliant – with security requirements of the DECT standard A, designed to
safeguard against eavesdropping · Surround ShieldTM noise cancelling microphone · Sound ShieldTM hearing protection · Max 100m (300ft) coverage · Max 30 users in 50 square meters · 6-7 hours talk time (stand by ~ 50 hours) · Quick recharge time (60 to 90 mins) · Volume contol on headset · Boom arm adjustable through 270°

1. Cannot hear a dial tone. · Check the PC/TEL button. TEL Mute: PC/TEL indicator ­ `OFF’ · Please check the cable connection between base unit and phone. · Check that the power adapter is plugged in and has power · Please check the compatibility switch. Adjust compatibility switch until you can hear the dial tone.
2. Microphone volume (TX) is low / dead. · Make sure that the microphone (TX) mute function is deactivated. · Check the position of the boom arm and make sure that the microphone is placed as close as possible to your mouth (approx. 2 fingers distance). · Adjust the microphone (TX) volume on the bottom of base unit.
3. Buzzing sound on the headset · Telephone may not be fully immune to the radio transmission between your headset and base unit. To overcome this problem, move the base unit to at least 30 cm/12″ away from the phone.
4. Headset echoes · Adjust the telephone’s volume. If necessary, adjust your microphone volume on the headset to a lower setting.

· In use / busy light indicator on speaker housing · 65mm smooth leatherette ear cushion · Padded leatherette headband cushion for all day comfort · Headset weight 80g/95g · Patented design · Full range of EHS cords available · 24 month repair or replacement warranty

5. EHS doesn’t work with the telephone · Make sure the telephone is compatible with the wireless headset. Refer to the EHS guide.
6. Headset was working, but it has stopped. · Headset may need pairing to the base unit again. Refer to the `Operating Instructions’ · Headset battery may be dead. Return the headset to the cradle on the base unit for charging.
For more information, please contact: Support@jpltele.com and share the following information:
– Your name – Your phone number – Your email address – Phone number – Region – Fault with product – Barcode serial number (found on the bottom of the base unit)

We will endeavour to respond to you within the next full working day. REGISTERED ADDRESS
UK Office: JPL Telecom Limited: Unit 1, Church Close Business Park, Todber, Sturminster Newton, Dorset, DT10 1JH, UK USA Office: JPL Telecom Holdings LLC: 445 W Merritt Ave, Merritt Island, FL 32953, USA EMEA Office: JPL Telecom B.V.: John M. Keynesplein 10, 1066EP Amsterdam, NETHERLANDS

www.jpltele.com

Attaching the microphone boom arm to the headband

To attach the microphone boom arm to
the headband, align the triangle shape
on the microphone boom arm with the
triangle shape on the headband and push to click into place. The microphone boom arm will then rotate to your required position.

Align

JPL-Explore User Manual
Positioning the Microphone
The microphone boom arm is flexible, so you can gently bend the boom and position it to suit the curve of your face. The ideal position for the microphone is at the corner of the mouth approximately 30mm (2 finger width) away from the mouth.
30mm

Detaching the microphone boom arm from the headband
How to detach the microphone boom arm from the headband correctly: Supporting the neck of the headband with your index and middle fingers, gently push the microphone speaker with your thumb from inside the ear cushion to detach the microphone boom arm from the headband.
DO NOT pull on the microphone boom arm to detach it from the headband.
DO NOT push on the microphone boom arm through the ear cushion without supporting the neck of the headband. Doing this may cause the ear cushion and gimbal mechanism to come away from the headband.

Microphone Boom Volume Control

Down

Up Mute

To change the speaker volume: roll the volume switch towards the plus’ sign to increase the volume and roll the switch towards theminus’ sign to reduce the
volume and press the switch to activate the microphone mute mode.

Mute / Speaker Volume
Hook On/Off Answer / End a call
In-use / busy indicator

Connecting the Base Unit to your Desk Phone

Base Unit

Handset Port

DC Jack AUX Port

Telephone Port

Compatibility Switch

Desk Phone with Headset Port · Plug the supplied telephone cord into the TEL port of the base unit · Connect the other end of the telephone cord to the HEADSET port of the desk phone

Desk Phone without Headset Port · On the desk phone, unplug the handset cable from the phone · Plug the handset cable into the HANDSET port on the base unit · Plug the telephone cord into the TEL port on the base unit and plug the other end of
the telephone cord into the HANDSET port on the desk phone
Compatibility Switch · Select 1′ or2′ until a dial tone is heard via the telephone connection

JPL-Explore User Manual

Operating Instructions

Please note: Your JPL-Explore is supplied paired to the base unit straight out of the box. However, if after charging the headset, the `GREEN’ TEL light doesn’t activate when the headset is removed from the base unit, then you should follow these instructions.

Pairing a headset to the base unit:

1. Take the headset off the base unit

2. Make sure there is no power to the base unit

3. Place the headset on the base unit

Mute

4. Plug in the power cord to the base unit and the `GREEN’ TEL light will flash.

Now the base station is in pairing mode 5) Press the mute button’ on the headset for 2-3 seconds until theBLUE’
indicator light on the headset starts to flash (indicating pairing mode) 6) During pairing, the base station’s GREEN’ light will flash and theBLUE’ light on the headset will
flash 7) When pairing has successfully completed, there is a confirmation beep tone on the headset’s
earpiece speaker. Then both lights will stop flashing.

Pairing a second headset to a base station:

1. One headset should already be paired to this base unit, if so it needs to be turned off 2) To turn the headset off, firstly take it off the base unit and press the call accept/reject button to
   deactivate the green phone light on the base unit
2. Hold the call accept/reject button for 3 seconds, you should hear a short beep and then a longer beep signifying the first headset is off
3. Follow the steps in `Pairing a headset to a base unit’ above to connect the second headset 5) Once the second headset is connected turn the first headset back on with a short press to the call
   accept/reject button
4. Test the headsets by calling the phone system connected to the base unit and each headset should ring.
   Please note: Pairing two headsets to one base unit allows each headset to answer the incoming call, (a maximum of five headsets can be paired to one base unit) however, only the person (the first to answer the call) will be able to hear and interact with the caller.

Base Unit

Microphone Volume

Microphone Mute Button

Bluetooth Pairing Button

PC/TEL Selection

Compatibility Switch

Bluetooth Button PC/TEL Selection Microphone Mute Button Microphone Volume
Compatibility Switch

This function works when the Bluetooth module is inserted
This function works when the USB cartridge is inserted
Press to mute the call
Your headset has automatic audio configuration, (this can take a few minutes to settle) however, if required, you can adjust the volume level for the speakers and microphone to suit
Select 1′ or2′ until a dial tone is heard via the telephone connection

DC Jack AUX Port

Handset Port Telephone Port

Mini `B’ USB/Bluetooth Module Drawer

Base Unit
Telephone Indicator (Green Light)
Battery Charge Indicator (Blue Light)

Microphone Mute Indicator (Red Light)
PC/Bluetooth Indicator (White Light)

Bluetooth Button

Microphone Mute Button

Visual Indicator
Charging Status
Charging Fully Charged Low Battery
Event
Press Microphone Mute Press PC/TEL Selection Hook Off

PC/TEL Selection
LED Status Battery Indicator: Flashing’ 1 sec-ON, 1 sec-OFF Battery Indicator:ON’ Battery Indicator: Flashing’ 0.5 sec-ON, 0.5 sec-OFF LED Status Mute Indicator:ON’ PC/TEL Indicator – TEL: OFF’ PC:ON’ Selected Mode Indicator: `ON’

Audio Indicator
Event

Sound Effect

Speaker / Microphone Volume Beep Sound UP’ – High Tone,DOWN’ – Low Tone

Max/Min Speaker Volume

Double beep

Max/Min Microphone Volume Microphone Mute
Microphone Unmute

Double Beep When headset is MUTED, press the volume up key’ for 2 seconds ­ this will activate Mute beep tone signified by a long beep tone To unmute, press thevolume down key’ for 2 seconds and it will deactivate the mute beep done signified by three short beeps

Mute Reminder Hook Off / On

Beep (every 15 seconds) Double Beep (High Tone / Low Tone)

Low Battery

Continuous beep in headset when battery is low

Auto-Talk Option
Auto-talk means that the call will be active once answered as soon as you take the headset off of the base station, this is default active. You can disable this, so that to make the call active, you have to press the call accept button on the headset when you are ready to take the call.

Disable Auto-talk feature

Put headset on base station Press the `mute’ in the direction of volume down on the headset for
two seconds and the LED on the headset will blink three times

To test, take the headset off of the base station and the `Green TEL Light’ should not activate unless the call accept/end button on the headset is pressed.

Enable the Auto-talk feature

Put headset on base station Press the `mute’ in the direction of volume up on the headset for two seconds and the LED on the headset will blink five times

To test, take the headset off of the base station and the `Green TEL Light’ should activate.

GAP Connectivity
For pairing with a GAP supported DECT deskphone or DECT handset, please press and hold the mute button for 3 seconds on the base station, it will go into pairing mode. The DECT GAP Pairing Code is fixed “0000” for the DECT base station. If using a compatible DECT GAP handset, put that in pairing mode and follow the instructions on the handset. Typically pairing can take up to 1 minute.
The DECT handset or deskphone will now be paired to the base station and the DECT headset can be used. NOTE: Audio quality may vary depending on the product and brand, JPL have not tested all GAP solutions for compatibility.

JPL-Explore User Manual

How to Activate a Conference Call:
Please note: The conference call function is only available on certain models. Please contact JPL for further information.
While Headset A is on a call, press the button on the base station (fig. 1) for more than 2 seconds. The base station is now in the Conference Call Initiating Mode’ and all LEDs, except the Battery Charging LED, will be flashing. Headset A generates a Conference Beep and Headset B will get a Conference Ring Tone. On Headset B, the user needs to press the <Hook On/Off> button on the headset (fig. 3) to accept the incoming conference call request. The base station is now in theConference Call Waiting Mode’ and all LEDs, except the Battery Charging LED, stay on. On Headset A, the user needs to press the button on the headset (fig. 2) for more than 2 seconds to establish a conference call. If the conference call is established, the base station goes into Conference Mode’ and <In-use> LED (fig. 4) will flash to indicate theConference Mode’.
How to Deactivate a Conference Call:
While in `Conference Mode’, press the button on the base station (fig.

1. for more than 2 seconds to terminate the conference call and Headset A goes back to a normal call. The user on Headset A can press <Hook On/Off> button (fig. 3) to leave the conference call. In this case, a normal call will be transferred to Headset B. The user on Headset B can press <Hook On/Off> button (fig. 3) to leave the conference call. In this case, Headset A goes back to a normal call.

Telephone Indicator (Green Light)
Battery Charge Indicator
(Blue Light)
Bluetooth Button
Mute (fig. 2) / Speaker Volume
Hook On/Off (fig. 3) Answer / End a call In-use (fig. 4) / Busy Indicator

PC/TEL Selection

Microphone Mute Indicator (Red Light)
PC/Bluetooth Indicator (White Light)
Microphone Mute Button (fig. 1)

Additional Accessories
JPL-Explore Cartridge Module for USB Connection
· Softphone interoperability through USB/computer with 3CX, Avaya One-X, Cisco Jabber, Counter Path and Skype with assistance from the JPL Gateway.
· JPL Gateway software must be installed and running for remote call control functions to work with supported softphones. https://www.jpltele.com/resources /jpl-gateway/
USB Cable Type-A to Mini-B
· After inserting the cartridge, connect the power and then connect the USB cable. · To make a USB call, press the “PC/TEL’ button. · When you press the “PC/TEL” button, the “PC/TEL” LED will flash on and off.

PC/Bluetooth Indicator

Microphone Volume

PC/TEL Selection

Bluetooth Pairing Button

PC/TEL Selection

Microphone Mute Button

Additional Accessories
JPL-Explore Cartridge Module for Bluetooth Connection
· Bluetooth allows the DECT headset to connect wirelessly to Bluetooth enabled smartphones.
· This headset allows wireless conversations from any desk phone, softphone and mobile.
· Before inserting your Bluetooth cartridge, make sure that the base unit is powered-off.
JPL-DECT Lifter
· The JPL-DECT Lifter remotely lifts the desk phone handset to make or answer a call.
https://www.jpltele.com/product/jpl-dect-lifter/ (Refer to the JPL-DECT Lifter installation guide).
Electronic Hook Switch (EHS) Adapter
· EHS Adapter enables an incoming call to be answered or ended by using the On/Off button on the Headset.
https://www.jpltele.com/products/ehs-cables/ Refer to the EHS Compatibility Table to see which adapter you need for your desk phone. (Refer to the EHS Adapter user guide to see how to install your EHS cable).
USB Cable Type-A to Micro USB
· Optional method for charging the headset. Connect the micro USB jack to the micro USB port located on the side of the headset

REGISTERED ADDRESS UK Office: JPL Telecom Limited: Unit 1, Church Close Business Park, Todber, Sturminster Newton, Dorset, DT10 1JH, UK USA Office: JPL Telecom Holdings LLC: 445 W Merritt Ave, Merritt Island, FL 32953, USA EMEA Office: JPL Telecom B.V.: John M. Keynesplein 10, 1066EP Amsterdam, NETHERLANDS
www.jpltele.com

References

• Headset & Video Conferencing For Business Offices & Call Centres - JPL Telecom
• View Our Video Tutorials & Guides - JPL Telecom
• JPL Gateway | UC Softphone Control Software - JPL Telecom

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