JPL Gateway Software User Guide
- June 5, 2024
- JPL
Table of Contents
JPL Gateway Software User Guide
Introduction
JPL Telecom’s Gateway for Windows/Mac is a client application that allows users to control the settings on their JPL wired and wireless headsets with softphone call control, firmware updates, and more. The software enhances the user experience by providing valuable information about the state of their JPL wired and wireless headsets, such as mute and hook status from the desktop.
Smart Software:
- With Gateway the user is able to have remote call control of softphone systems installed on their PC.
- Gateway also provides a software and headset firmware update mechanism.
JPL Gateway has two core functions:
- Softphone status – Status of the active USB-headset and which softphones they are ready to be used with
- Personalize the headset – Adjust settings, control firmware updates and call control.
Secure and free software:
Gateway is free of charge and is compliant with the SOC II Type 1 data
protection standard.
How to get Gateway:
Gateway can be downloaded from: https://www.jpltele.com/resources/jpl-
gateway/
What is JPL Gateway?
With JPL wired and wireless headsets, the user can enjoy remote call control with Microsoft Teams out-of-the-box, that is, without having to install the JPL Gateway software. JPL wired and wireless headsets can interwork call control, mute, and ring detection with the Microsoft Teams softphone.
Using JPL wired and wireless headsets with other softphones like Cisco Jabber, Avaya One-X Agent, etc., without installing the JPL Gateway means they will only work as an external audio device.
To use JPL wired and wireless headsets for remote call control with other softphones, the JPL Gateway software must be installed.
To use JPL wired and wireless headsets for remote call control of other softphones like Cisco Jabber, Avaya one-X Agent, etc., JPL Gateway software must be installed.
To work with other softphones, the JPL Gateway client software needs to be installed on your PC. After installation, the JPL Gateway can receive the USB HID commands and can send USB HID commands to headsets.
How to Install the JPL Gateway
Download the JPL Gateway from https://www.jpltele.com/resources/jpl-gateway/
How to use
After installation, the short key icon will be displayed on your desktop.
When you click it, the same icon will also be displayed on the task bar.
The landing page of the JPL Gateway appears like this:
No.| Name| Description|
---|---|---|---
1| Device| When USB headsets are connected, device information will be
displayed.|
2| Bluetooth| When a Bluetooth headset is connected, all related firmware will
be updated.|
3| Settings| Windows audio setting can be adjusted.|
4| Update| The JPL Gateway version updating and headset’s version updating
will be shown.|
5| Help| Simple help guide.|
6| Message| Main message will be displayed.|
The first tab of the menu is the device menu. When you click it, you will see the following page:
| No. | Name | Description |
|---|---|---|
| 1 | Device | When the device menu is selected, related information will be |
displayed.
2| ID| Device ID will be displayed
3| Photo| Device photo will be displayed.
4| Softphone| Running softphone’s colour will change to green and a tick box
will be displayed to select.
5| Setting| Windows audio setting is linked. User can click it and directly go
to the sound setting menu.
The next menu tab is for Bluetooth device updating. When you click it, you will see following page.
| No. | Name | Description |
|---|---|---|
| 1 | Bluetooth | When the Bluetooth menu is selected, Bluetooth device’s firmware |
version will be displayed.
2| Update Check| To check whether there is an update available or not, click
‘Check for Updates’.
3| ID| Device ID will be displayed.
4| Device version| Shows you the device’s version number.
5| Update box| If there is an update available, the green check mark is
changed to update box.
Click to update.
The next menu tab is Settings. After selecting it, the following page will be displayed.
There is an additional setting menu. When you scroll down the setting menu, there is an EQ setting option.
First, click “check for EQ” tab and you get the current EQ setting mode and
value.
There are three preset EQ modes -Communication, Movie, and Music. If the user
wants to adjust their device to a different EQ value, simply slide the five
bands up/down.
After adjusting the EQ value, click the “Apply” button and you can check the different audio characteristics.
| No. | Name | Description |
|---|---|---|
| 1 | Setting | When the Setting menu is selected, Device Setting will be |
displayed.
2| Sound Setting| Click the icon to open sound preferences in Windows.
3| Check for Beep Tone| To check to see if the connected device supports the
Beep tone option or not, click this button to get stored beep options.
4| Beep Option| Turn on/off the Beep option for Key Tone, Ring Tone, and Mute
Interval Time.
5| Apply| Save selected beep option values
The next menu tab is Update. You can update the JPL Gateway and you can also update your connected device’s firmware in here.
| No. | Name | Description |
|---|---|---|
| 1 | Update | When the Update menu is selected, the update information will be |
displayed.
2| Update Check| To check whether there are any updates or not, click the
“Check for Updates” button.
3| Gateway version| Shows the version number of the JPL Gateway.
4| Device version| Shows the version number of the device.
5| Supported Softphone| Displays the current supported UC client name. User
can select different available UC client.
6| Update box| If there is updating, the green check mark is changed to update
box. Click to update.
The last menu tab is Help, clicking on this will display the help content.
| No. | Name | Description |
|---|---|---|
| 1 | Help | When the Help menu is selected, it will be highlighted. |
| 2 | Version | Displays the JPL Gateway version number |
Compatibility and remote call control
JPL Gateway provides compatibility between JPL Telecom USB devices and an extensive range of softphones.
It enables you to have remote call control (answer/end call, mute, etc.) from your JPL audio device over your softphone(s).
The remote call control features available for each softphone can be seen in the below Softphone list.
Features-Windows and mac OS
What is Gateway| PL Gateway is an application with a simple user interface, that enables you to easily view the status of your JPL device(s) and softphone(s). The device page gives you a device and softphone connectivity status which increases your confidence and ready status for every call.
JPL Gateway enables you to personalize your JPL device; firmware updates your device for the best possible performance; and to have Remote Call Control over your softphone(s).
---|---
Remote Call Control| JPL Gateway enables you to have Remote Call Control
(answer/end call, mute, etc.) from your JPL audio device.
JPL Gateway will automatically detect and enable Remote Call Control for the softphones installed on your computer.
Device Menu| JPL Gateway device menu is a visible status menu.
The menu tab shows the status of your headset, if any updates are available, and if your softphone(s) are ready for use.
By clicking one of the installed softphones, you will be linked into the Gateway application for managing setting preferences, start firmware updates or access applications that might be available for your JPL device
Firmware Update| The JPL Gateway Firmware Updater enables you to update the
firmware of your JPL devices. Firmware is a type of software that runs inside
many types of electronic devices, managing their various internal processes.
JPL releases updates that improve performance and adds new functionalities to
your headset.
Where to Download| https://www.jpltele.com/resources/jpl-gateway/
- ■: Dedicated UC firmware should be used. It can be downloaded at the Gateway.
- : ■ Some Pre-registered USB controllers are included on UC client’s library.
- : ■ Dedicated version of MicroSIP should be used. The inter-working library is included.
- : Dedicated UC firmware should be used. Only one-direction from USB controller to UC client can be working.