TigerConnect Initial Setup Shared Phone Instructions
- September 24, 2024
- tigerconnect
Table of Contents
TigerConnect Initial Setup Shared Phone
Product Information
Specifications
- Product Name: TigerConnect
- Usage: Shared Phone Setup
- Support Contact: CortextTransition@sharedhealthmb.ca
- Service Desk Phone (Winnipeg): 204-940-8500
- Service Desk Phone (Manitoba): 1-866-999-9698, Option #6
Product Usage Instructions
Initial Setup
- Download the TigerConnect app from your mobile app store if not already installed.
- Launch TigerConnect.
- Tap on “Get Started” or “Log In”.
- Enter the email address associated with your TigerConnect account and tap “Next”.
FAQ
Frequently Asked Questions
- Q: What should I do if I encounter issues during setup?
- A: If you face any difficulties during the setup process, please reach out to our Service Desk for assistance. You can contact us via email at CortextTransition@sharedhealthmb.ca or call us at the provided phone numbers for support.
- Q: Can I use TigerConnect on multiple devices simultaneously?
- A: Yes, TigerConnect allows you to access your account from multiple devices for seamless communication.
- Q: Is TigerConnect secure for sharing sensitive information?
- A: TigerConnect ensures end-to-end encryption for secure messaging, making it suitable for sharing sensitive data among authorized users.
Initial setup
Use this guide to set up TigerConnect on a phone that is shared by more than one person. If you require additional support, please contact Service Desk at CortextTransition@sharedhealthmb.ca or call 204-940-8500 (Winnipeg) or 1-866-999-9698 (Manitoba) and select option #6.
- Download the TigerConnect app from your mobile app store (if not installed).
- Launch TigerConnect.
- Tap Get Started or Log In.
- Enter the email address that was used to set up your TigerConnect account and tap Next. A set password link will be emailed to you.
- On your laptop/workstation, open that email, click the Choose a new password button.
- Enter and confirm your new password and tap Set Password.
- On the shared phone, re-start the log in process. Enter your email address and tap Next.
- Enter your password and click Log In.
- Tap Activate when you receive the message Let’s secure this phone.
- Tap Send on the New Message screen to secure your phone number.
- When prompted tap OK to enter and confirm a 4 digit PIN.
- Follow the onscreen prompts and select the recommended settings as shown below.
iPhone
- Get Notifications > Allow
- TigerConnect Would Like to Send You Notifications > Allow
- TigerConnect Would Like to Send You Critical Alerts > Allow
- Access Your Contacts > Skip
- Access for Calling > OK
- TigerConnect Would Like to Access the Microphone > Allow
Android
- Get Notifications > Allow
- Allow TigerConnect to send you notifications? > Allow
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>