Hotwire 800 72 66.13 Under Tile Heating Instruction Manual

: September 23, 2024
: Hotwire

Hotwire Under Tile Heating
Installation Manual

800 72 66.13 Under Tile Heating

Please read this instruction manual.
It includes important information that will assist you and save you time and money such as, To calculate the wire spacing start with the M2 of the area to be heated.
Multiply this by 1000. Then divide this answer by the length of the element. The answer will be the spacing between the element runs.
*Please ensure you see page 5 for exact measurement details.

https://qrau.co/gSTRM5

Step 1 Read This Manual

Please read this manual. It includes everything you need to know to successfully install Hotwire.
Incorrect installation of Hotwire may lead to any warranty claim being denied.
In some States and Territories of Australia the installation of Hotwire Under Tile Heating must be performed in its entirety by a licensed electrical contractor. Whist in others a licensed contractor is only required for the connections to the thermostat.
Please check with your local electrical authority or Electrical Contractor to verify the requirements applicable to your State or Territory.
The Hotwire element cannot be cut, shortened or lengthened in any way.
Note: Water Proofing
You can install Hotwire under or on top of the waterproofing.
However please note the following,

Most self levelling products cannot be installed on top of water proofing. If unsure please contact the manufacturer of the brand Hotwire kits are provided based on the M2 of the floor you are wanting to cover. (See Pg 5 for more on kit sizing.)
This element must be installed immediately under the tile. If you are wanting to install under or in a sand and cement screed you have the wrong element. Please contact you place of purchase. you are using. If you are using Ardex products you can use Arditex NA.
Primer is not required over most water- proofing membranes. Please speak to your tiler or waterproofer about this. Hotwire accepts no responsibility for incorrect products used in this step.

Step 2 Pre wire or “Rough In”

Three things are required before Hotwire can be installed. Please see the diagram.

Power supply. You will need power capable of running the Hotwire element you are installing. Eg 800 watts
Flush Box. A vertically flush box will need to be installed. This is a standard light switch / power point plate.
Draw Wire. You will need a draw wire through the wall cavity or chased into wall (if brick) and run through conduit.

Step 3 Cold Tail Channels

To start your install process you will need to dig out two channels at a minimum of 10mm wide 150mm long and 5mm deep.
See picture below
The cold tails are conductive cables that are fitted to each end of the element. As the title says they are cold and it is this part of the cable that runs up the wall cavity. The join between the element and the cold tail is a bit thicker than the rest of the cable so you will need to dig a small channel.
Your Hammer drill or chisel should do the job, depending on the flooring. Each cold tail join must be completely fitted below the tile level. Failure to do so will void your warranty Note:
If when cutting the grooves in the floor you need to cut into the water proofing (as in the picture), the water proofing will need to be touched up again after your work.
Check with the water proofer before taking this step. They may be able to repair with a polyurethane sealant.

Step 4 Floor Preparation

The floor needs to be completely clean.
Sand, lumps of gyprock glue etc will affect your Hotwire installation. So make sure you clean the floor well. Sweep up all the dust, a once over with the vacuum is also a good idea if you have one handy.

Step 5 Primer

We prefer that you lay a 5mm thick self leveling screed over the element (more on that later). Fibre Glass mesh can also be used. However in either case the floor will need to be primed to assist the tiler.
You need to cover the floor well but keep in mind the thicker you do it the longer it will take to dry and the longer it will be before you can start installing Hotwire.
We recommend Ardex Multiprime. Now you have the preliminaries done you can get down to installing Hotwire.

Step 6 Cable Spacing

This is really important to an excellent Hotwire installation, so please read this carefully.
Calculate the EXACT m2 of the area to be heated. We don’t heat under anything that is fixed. For example Vanity’s, WC’s in bathrooms and Kitchen Cupboards and permanent Entertainment Units in living areas.
Take the m2 you are left with and multiply it by 1000 (this is to bring the measurement to square millimeters). Then divide that answer by the length of the element. This is printed on the side of the spool. The answer will be the cable spacing and should be between 50 and 75 mm. If your answer is outside this check your measurements again as you have made a mistake or have the wrong element.
If this is the case do not proceed with the installation.
Cable Spacing = M2 of floor X 1000 ___ Length of Cable
The above formula is the spacing C to C (centre to centre) of the cable runs. Take a further 4 mm off your measurement for space between each run. “Cable Length and Ohms reading are printed on the side of the Element”
It is a good idea to cut a jig to the size you need it rather than use a tape measure the whole time. A off cut of wood is fine, in the picture we used an off cut of electrical cable.
The formula is a good guide but does not allow for the loops of wire at each end of a run, so add 5% to the spacing calculated to Note for areas over 20 m2.
If your area is over 20 m2 you have been supplied with two elements. These must be run in parallel and not joined together. Basically you have to install one element on one half of the floor and the other on the other half. So do the above measurement with 50% of the m2.
It will be necessary to treat each element as a separate area and complete separate calculations. Be aware that each element will need to start and finish in the same place in order to be wired to the thermostat.

Step 7 Plan the installation

This is a step where you can come undone if you don’t plan properly.
The Hotwire element must start and finish in the same place and CANNOT be cut or shortened in any way. So have a look at the room and work out what is the most logical and simple way to run the cable around that room.
You want to be doing as many long runs as possible. Try and leave the longest wall to last. That way if you have a little too much or too little cable left you can make an easy adjustment by coming a bit further away or going right up close to the wall. Neither option will affect the heating of the room in any way.

Step 8 Check the element

Before installing the element it is always a good idea to ensure it has not been damAll Hotwire™ elements have completed aged during transit. We check every element before it leaves our warehouse but there is the possibility that it may get damaged by a courier.
If you have a multimeter then you can check the cable against the following table.

m2 (min)

Amps

---|---|---|---|---|---
1.00| 1.30| 200| 18| 264.50| 0.87
1.40| 2.00| 300| 27| 176.33| 1.30
2.10| 2.60| 400| 36| 132.25| 1.74
2.70| 3.30| 500| 45| 105.80| 2.17
3.40| 4.00| 600| 54| 88.17| 2.61
4.10| 4.60| 700| 63| 75.57| 3.04
4.70| 5.30| 800| 72| 66.13| 3.48
5.40| 6.00| 900| 82| 58.78| 3.91
6.10| 7.10| 1000| 90| 52.90| 4.35
7.20| 8.90| 1250| 112| 42.32| 5.43
9.00| 10.70| 1500| 136| 35.27| 6.52
10.80| 12.50| 1750| 160| 30.23| 7.61
12.60| 14.20| 2000| 180| 26.45| 8.70
14.30| 17.80| 2500| 220| 21.16| 10.87
17.90| 21.40| 3000| 272| 17.63| 13.04

If you don’t have a multimeter don’t panic we have you covered too.
In the Hotwire Box is a continuity alarm. It is a small black box with 3 cables coming off the end.

Remove small white sticker over “On / Off” Switch
Fix the Black clip to the Brown wire of the element.
Fix the Red clip to the Blue wire of the element.
Fix the Green clip to one end of the Green (earth) wire.
Switch the tester on.
A Red Light then shows that the tester is on and working.
If you have a fault the tester will start “Beeping”

If the alarm does not beep you are good to keep installing. There is also another use for the alarm so keep it handy, more about that after the element is down.

Step 9 Tape

You will need lots of bits of the cloth tape that it is included in the box.

Step 10 Roll out Element

You are now ready to start rolling out the element and sticking it down.
Stick one end in the cold tail grove you cut earlier. Do not put any part of the black cable join inside the wall cavity. It must be completely buried in the floor. Then start spreading the element around the floor using the jig you cut earlier.

Step 11 Half Way

You will notice a half way marker. It is little piece of tape around the element. When you see this stop and look at where you are up to. If you are not sure if you are half way through the floor check your measurements.
Measure the remaining m2 and use 50% of the cable length to check if you are on target.
If you are a little more or under half way you can spread the cable runs out or close them up a bit. However only do this is if the difference is a mm or 2. If it is greater than this you may need to roll the cable up and change the spacing.

Step 12 Nearly Finish Installing the Element

When you are nearly finished (only 4 or 5 meters of cable left) you will need to go in reverse. Roll off all the cable and stick the second cold tail down. Then make the remainder of the element fit in the remaining space.
You may find it necessary to make one run a little shorter or close the cables up a bit.
This is Okay as long as it is not a high traffic point. In the picture you will notice the last run is a little short. This is perfectly allright as long as it is not the cable run right in front of the vanity!
If you are really stuck you can eliminate an area such as behind a door or down the sides of a Vanity unit. Just check with the homeowner to ensure they are aware so that you don’t have any problems later.

Step 13 More Tape

Stick any proud bits of element down. Some of the loops may have popped up a bit. You will also need to run a strip of tape right across the whole floor to ensure the cable does not get moved when installing the leveller. Its a good idea to run tape runs every meter.

Step 14 Install the Floor Probe

You now need to install the floor probe. It should be in the box with the thermostat.
Make sure you don’t stick any tape over the end of the probe. It is also critical to ensure that the probe is exactly half way between two cable runs. eg If your measurement was 60 mm. Ensure the end of the probe is 30 mm from one run of element and 30mm from another.
The Thermostat sensor should be run in a conduit so it can be easily replaced if required. Warranty claims on probes will not be accepted if not laid in a conduit.

Step 15 Power Supply

Tape the ends of all three cables (each cold tail wall. The entire cold tail join must be buried in the channel you dug at the start.

Step 16 Connect Continuity Alarm

Connect the continuity alarm again. This will ensure you have not damaged the cable during installation. It will also monitor the cable while you are laying the leveling compound.

Remove small white sticker over “On / Off” Switch (if you haven’t already)
Fix the Black clip to the Brown wire of the element.
Fix the Red clip to the Blue wire of the element.
Fix the Green clip to one end of the Green (earth) wire.
Switch the tester on.
A Red Light then shows that the tester is on and working.
If you have a fault the tester will start “Beeping” If there is no “Beep” you can continue with the installation
If the beep sounds at any time, before or during installation STOP IMMEDIATELY as this means that damage has occurred to the element and you will need to repair it before continuing.
Once you have finished the installation and before you start tiling reconnect the tester as above & turn on.
Keep the tester on until your tiling is complete.
If the tester light turns off you will need to replace the batteries.

It is a good idea to tape the alarm up with the tails so that it is not in your way while you finish the installation.

Step 17 Take a picture

Take a picture of the element layout. If there is ever a problem it will be handy to know how the element has been installed across the floor.

Step 18 Protecting The Element

There are two options for protecting the heating element.

The use of a Fibre Glass mesh
Covering the element with a self levelling compound.

Fibre Glass Mesh
Fibreglass mesh is available from Hotwire. Please contact our office should you need supply of this product. The product is a 1000 mm x 500 mm x 50 m self adhesive fiber- glass mesh. It is simply spread out over the element and the self adhesive backing sticks
to the floor and protects the element. If using this product please ensure that you do not double one layer of mesh over another. This will stop the tile glue getting through to the floor and may cause issues with the tiles.
Please see the following a picture of this method used see in a living area and a bathroom. Self Levelling Compound
When using a self levelling compound we recommend you install it to a depth of 4mm so the element is just covered.
We recommend you use the same brand of levelling and tile glue. Check with the manufacturer of your Tile Glue for the appropriate levelling product that is suitable for floor heating.

Step 19 the Pour

Pour in the furthest corner from the door and work your way out of the room. Using a flat trowel spread the leveling. It should be very easy to push and will find its own level. To protect the cable ensure you only move the trowel along the cable and not across it. You can use the top of the cables as a guide for the depth. The outline of the cables will be visible in the finished product.

Step 20 Notice to Tilers

Inside this manual is a yellow flyer pointing out to tilers that Hotwire has been installed.
Stick it to the wall in a prominent place. The flyer also has a place to write your name and number for them to call with any questions.

Step 21 Connect the Thermostat

It is a good idea to leave the continuity alarm connected during the tiling. This will ensure that any damage is noticed immediately. It will involve either a second trip to connect the thermostat or leaving the connection to the second fix electrician.
Connecting systems over 20 m2 or 3kw
Hotwire Thermostats are rated from 16 – 25 amps. Simply follow the instructions in the box with the thermostat to connect the heating elements and the floor sensing probe.
If you have a system that is over 3kw you may need to install a contactor in the switch-board. If you are installing a 6kw system, you definitely will need a contactor and should also install a 32 mm conduit from the Thermostat to the floor.
Please refer to the back of the Thermostat to confirm the capacity of the Thermostat as different models have different ratings.
We suggest installing a 25a, 32a or 40a contactor depending on the circuit size in the switch board. Please consult your Electrician to ensure you have the right preliminary electrical work completed. Materials Check List
Provided from Hotwire:
Hotwire Element:
Thermostat: (including a floor sensing probe)
Cloth Tape
Continuity Alarm
This Manual
Relay if required
You will also need,
Broom
Hammer Drill
Bucket
Mixer
Flat trowel
Tape Measure
Screed
Primer
Tilers Instructions
It is the Tiler’s responsibility to check the floor for suitability for tiling and to complete any floor preparation and waterproofing etc required before the heating element is installed.
The heating element incorporates double insulation with a multi stranded conductor and will withstand normal tiling practices. However we do ask you to note and take care of the following.
A latex modified (acrylic, PVA, SBR) cement based grout must be used, with at least a 10-15% “by weight of solid base” latex content. Wear soft soled shoes while tiling.
Ensure that enough adhesive is used to eliminate hollows or voids under the tiles.
Do not carry other work on top of the elements such as tile cutting.
Do not place ladders on the elements.
Close off the area to other trades before the tiling has taken place.
We recommend a 10mm plastic notched trowel be used to spread adhesive and that trowelling is done in the direction of the element wire. (If steel trowel is used check for any sharp edges which should be filed and removed).
Do not position tiles or other machinery on the heated floor area, and care must be taken not to drop anything.
Electrical Connection of the Thermostat
All circuit wiring supply and thermostat connection must be undertaken in accordance with the current electrical standards and regulations.
The heating units must be separated from other heating sources.
The maximum thermal resistance between the heating element and the room = 0.4 m sq K/wAll electrical supply circuits must be RCD (Residual Current Device) protected with a rated residual operation current not exceeding 30 mA.
Operation
Wait 7 days for the tile adhesive to dry before you turn your heating on. Once the heat-ing is commissioned the initial heat up time will vary depending on the sub floor type, (concrete or timber) insulation, thermal characteristics and ambient temperature.
Performance will improve with use.
Do’s and Don’ts
DO’s
Carefully read the installation instructions prior to commencing your installation.
Check the element is working before you start.
Ensure the surface is clean and clear of obstructions.
Pre plan your element layout and stay with the recommended element spacing.
Maintain even element spacing.
Protect the heating element from damage at all times.
Plan required pre work and drilling before you lay the element.
Take care when tiling to make sure that you do not damage the element.
Ensure that enough tile adhesive is used so not to leave gaps or voids under the tiles.
DON’Ts
Don’t cut or shorten the heating element.
Don’t commence installation on concrete floors that are not fully cured.
Don’t allow the heating elements to cross or touch.
Don’t allow traffic over the heating element until the flooring has been laid.
Don’t remove the heating element off the spool except during installation.
Don’t store tiles sharp or heavy objects on the elements while tiling.
Don’t switch on the heating until the tile adhesive has fully cured. Don’t install the element over uneven floor surfaces.
Footnotes
The lowest ambient temperature that the heating element can be installed equals -80C
The minimum radius for bending the heating element equals 20 mm.
The thickness of covering materials should be at least 5mm.
Contact the manufacturer for advice if materials other than those recommended are used.
The appliance is not intended for use by young children, or infirm persons, without supervision.
Young children should be supervised to ensure they do not play with the appliance.
Laws in different states and territories of Australia differ. Please check with your local electrical authority if someone other than a licensed Electrician is able to lay the cable in your state or territory.
In all states and territories all electrical connections includ-ing the thermostat must be carried out by a registered electrician.
All circuit wiring supply and thermostat connection must be undertaken in accordance with the current electrical standards and national wiring regulations.
The heating units must be separated from other heat sources.
CUSTOMER WARRANTY AGAINST DEFECTS FOR HOTWIRE UNDER TILE HEATING PRODUCTS
Turnkey International Pty Ltd (ABN 36 086 830 766) trading as Hotwire Heating (Hotwire)

1. General
1.1. These Terms and Conditions apply to all transactions between Turnkey International Pty Ltd trading as Hotwire Heating (Hotwire Heating) and the Customer named in the Purchase Order/Quotation/Invoice (Customer).
1.2. The Customer acknowledges that these Terms and Conditions, together with the Quotation/Invoice issued by Hotwire Heating constitute the whole agreement between the parties, unless otherwise agreed in writing.
1.3. The Customer agrees to abide by these Terms and Conditions and accepts all charges set out therein and agrees to make payment of such amounts in accordance with these Terms and Conditions and the Quotation/Invoice.
1.4. These conditions shall be deemed to be incorporated in all contracts for the sale of Goods and Services by Hotwire Heating to the Customer and will apply in place of and prevail over any terms or conditions contained or referred to elsewhere (including the Customer’s terms and conditions of purchase) or implied by trade custom, practice or course of dealing.

2. Definitions
2.1. Collateral, Commingled Goods, Financing Statement and Financing Change Statement each have the meaning set out in the PPSA.
2.2. Credit Account means a specific agreement between Hotwire Heating and the Customer pursuant to which Hotwire Heating agrees to provide Goods and Services on credit to the Customer, including delayed payment terms.
2.3. Goods means all goods sold or otherwise made available to the Customer by Hotwire Heating.
2.4. GST means the tax imposed by the A New Tax System (Goods and Services Tax) Act 1999.
2.5. Invoice means a tax invoice rendered by Hotwire Heating to the Customer in respect of Goods and/or Services.
2.6. Premises means the premises/property of the Customer (or the end user of the Goods) at which the Goods and Services are deliveredto or installed at.
2.7. PPSA means the Personal Property Securities Act 2009 (Cth).
2.8. Purchase Order means a purchase order for Goods and/or Services submitted issued by a Customer to Hotwire Heating.
2.9. Quotation means the quotation prepared by Hotwire Heating in respect of the Customer’s instructions for the Goods and Services to be supplied by Hotwire Heating for the Customer.
2.10. Services means services supplied by Hotwire Heating (or its agents, contractors or third parties) to the Customer.
3. Installation Requirements
3.1. Hotwire Heating will provide an Installation Manual for the Goods upon delivery.
3.2. The Goods and the installation of the Goods requires the technical skills and qualifications of a licensed electrician.
3.3. The Customer (including its employees, contractors and agents) must not take any steps to install the Goods without reading the Installation Manual and shall ensure that the Goods are installed strictly in accordance with the Installation Manual by a licensed electrician.
3.4. Failure to install the Goods:
3.4.1. In accordance with the Installation Manual; and
3.4.2. By a licensed electrician, shall result in the voiding of all warranties, including statutory warranties in respect of the Goods, and Hotwire Heating shall have no liability or responsibility to the Customer (or the end user) in such circumstances.
4. Quotation
4.1. Hotwire Heating may supply a Quotation for Goods and Services at the request of the Customer.
4.2. The Quotation shall be valid for acceptance for a period from the date of issue as stated on the Quotation.
4.3. The Customer agrees and acknowledges that the Quotation is based on the Customer’s stated requirements at the time of Hotwire Heating providing the Quotation. Any changes to the scope of Goods or Services shall invalidate the Quotation.
4.4. Hotwire Heating may vary the Quotation at any time in the event that there is an increase in the costs of materials or labour since the date of issue of the Quotation.
4.5. Quotations exclude costs and charges associated with:
4.5.1. Removal of replaced, excess or damaged materials and packaging from the installation Premises;
4.5.2. Removal of existing flooring at the Premises;
4.5.3. Preparation of the installation area at the Premises;
4.5.4. Provision for any site allowances that may be applicable to the carrying out of Services or installation of Goods;
4.5.5. Any variations to the scope of Goods and Services, design, additional Goods and Services or delays resulting in non-productive time;
4.5.6. Council Permits, Building Permits, Development Approvals or compliance with any other regulatory requirements, and the Customer shall pay to Hotwire Heating such reasonable costs and charges of Hotwire Heating associated with such circumstances in addition to amounts provided for in Hotwire Heating’s Quotation or Invoice.
4.6. Quotations are based on the following assumptions:
4.6.1. Hotwire Heating requires an adequate area for the installation of wiring materials and assembly components;
4.6.2. For the safety of Hotwire Heating crews, site employees and other tradespersons, the installation area must be clear of obstruction, other parties and have unimpeded access; and
4.6.3. All normal site services in addition to the above will be available, including toilets, first aid and washing facilities.
5. Acceptance of Quotation/Purchase Order
5.1. The Quotation may be accepted by the Customer in writing to Hotwire Heating by way of email or submission of a purchase order by the Customer.
5.2. The Purchase Order provided by the Customer shall constitute the Customer’s agreement to acquire the Goods and/or Services from Hotwire Heating as stated in the Purchase Order, at Hotwire Heating’s current pricing rates, and constitutes acceptance of
these Terms and Conditions by the Customer.
5.3. Upon acceptance of the Quotation or submission of the Purchaser Order (whichever is applicable) the Quotation/Purchase Order shall be binding on the Customer and the Customer shall not be entitled to withdraw acceptance or refuse to proceed with the
Goods and Services.
5.4. The Customer agrees to pay to Hotwire Heating the amounts set out in the Quotation/ Invoice, plus any additional amounts/Invoices charged in accordance with these Terms and Conditions, and any other amounts as agreed by the parties from time to time.
5.5. The Customer agrees that by accepting the Quotation or submitting the Purchaser Order (whichever is applicable), the Customer entrusts and authorises Hotwire Heating to supply the Goods and Services in such fashion and manner as determined by Hotwire Heating, having regard to Hotwire Heating’s professional judgement. The Customer acceptsand agrees that it shall not interfere with the manner in which the Goods and Services are supplied, and Hotwire Heating shall have complete control over the carrying out and completion of the Goods and Services, including the engaging of any third parties to assist with the provision Goods and Services or any part thereof.
5.6. The Customer may vary the Goods or Services and the scope of same, by agreement with Hotwire Heating. Hotwire Heating shall not be bound to accept such variations. The Customer shall indemnify Hotwire Heating for any additional costs incurred by Hotwire Heating should the Customer vary the scope of the Goods and Services to be provided.
6. Payment
6.1. The Customer without an approved Credit Account with Hotwire Heating shall make payment to Hotwire Heating for all Goods and Services as follows:
6.1.1. For the supply of Goods only (without installation services being supplied by Hotwire Heating), payment to be made at the time the Quotation/Purchase Order is accepted; or
6.1.2. For the supply of Goods and Services, payment to be made
6.1.2.1. 50% of the Goods and Services at the time of the Customer accepting the Quotation/ Purchase Order; and
6.1.2.2. 50% of the Goods and Services upon completion of the installation Services, However, in no circumstances, shall payments exceed 21 days after the date upon which Hotwire Heating issues an Invoice to the Customer.
6.2. Payment terms for Customers with an approved Credit Accounts are 30 days from the end of the calendar month in which the Goods and Services were invoiced by Hotwire Heating to the Customer.
6.3. The Customer acknowledges that time is of the essence with regard to payment and that notwithstanding any terms and conditions of payment provided for in the Customer’s terms and conditions or the Customer’s business, the provisions of Hotwire Heating’s Terms and Conditions herein override and apply to the exclusion of those of the Customer.
6.4. If payment remains outstanding beyond Hotwire Heating’s payment terms as outlined in Clause 6.1 and 6.2 above, the Customer hereby agrees:
6.4.1. To pay interest on all amounts outstanding from the due date until the date of payment at a rate equal to 2% above the rate set out in Section 2 of the Penalty Interest Rates Act as varied from time to time; and
6.4.2. To pay any costs and disbursements incurred by Hotwire Heating in pursuing recovery of any amounts due to Hotwire Heating from the Customer, including legal costs on an indemnity basis and any collection agency costs, and an administration fee equal
to 1% of the balance outstanding.
6.5. Hotwire Heating may at its discretion require a payment to be paid by the Customer in respect of any additional Goods and Services required or requested outside the scope of the Purchase Order/Quotation/ Invoice. Such deposits are payable within 3 days of request being made by Hotwire Heating to the Customer. Hotwire Heating reserves the right to halt supply of Goods and Services until such time as the additional payment is forthcoming.
6.6. In the event that the Customer’s payment is dishonoured for any reason the Customer shall be liable for any dishonour fees incurred by Hotwire Heating.
7. Delivery
7.1. Hotwire Heating may refuse to deliver any Goods or Services ordered by the Customer if any monies are owing by the Customer to Hotwire Heating and are beyond Hotwire Heating’s payment terms set out in Clause 6 above.
7.2. Hotwire Heating’s responsibility for delivery ceases at either (as applicable):
7.2.1. The point of collection of the Goods from Hotwire Heating’s premises by the Customer (or its agent); or
7.2.2. The point at which the Goods are lodged with the carrier for delivery.
7.3. Any period or date for delivery stated by Hotwire Heating is intended as an estimate only and is not a contractual commitment. Hotwire Heating will use its best endeavours to meet any estimated delivery dates but in no circumstances whatsoever will Hotwire Heating be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.
7.4. The Customer will take any action necessary on its part for timely delivery of the Goods or facilitating Hotwire Heating installing the Goods (where required). Hotwire Heating will not be liable for any loss or damage suffered by the Customer as a result of the Customer failing to provide the necessary access and personnel to accept the Goods at the agreed delivery point.
7.5. Hotwire Heating shall not be held liable for any damage or destruction to Goods which are transported from Hotwire Heating’s premises by the Customer or a third party.
8. Claims and Returns
8.1. Hotwire Heating shall not be liable for any cost, damage, liability or other loss incurred or suffered by the Customer (or end user) in respect of the following matters relating to the Goods, or in Hotwire Heating supplying and installing the Goods and Services:
8.1.1. Matters arising from the Customer’s failure to install the Goods as set out in the Installation Manual;
8.1.2. Matters arising from the Goods not being installed by a licenced electrician;
8.1.3. Matters arising from the Customer’s failure to order/install the necessary amount of Goods (unless such amount has been determined by Hotwire Heating at the request of the Customer); and
8.1.4. Failure to complete the Hotwire Element Testing process, as set out in the Hotwire Heating Element Booklet.
8.2. The Customer shall indemnify Hotwire Heating for all costs incurred when the Goods are manufactured exclusively to the Customer’s specifications. Orders for such Goods cannot be cancelled and payment must be made by the Customer for same in accordance with these Terms and Conditions.
8.3. Returns of Goods will not be accepted unless:
8.3.1. Prior authorisation has been given by Hotwire Heating, at Hotwire Heating’s absolute discretion;
8.3.2. The Goods are accompanied by appropriate documentation which stipulates the invoice number, the Customer name and address and the reasons for return; and
8.3.3. The Goods are faulty by reason only that the quality of the materials used for the construction of the Goods or the manufacturing process was defective.
8.4. Return of Goods accepted by Hotwire Heating under Clause 8.3 shall be subject to an administrative fee equal to 15% of the Invoice amount. The balance of the Invoice amount will be refunded to the Customer within 14 days.
8.5. Hotwire Heating accepts no liability:
8.5.1. For defects caused by the Customer’s (or their agent’s) installation of the Goods and by failing to follow the Installation Manual;
8.5.2. If the Goods have been modified or repaired;
8.5.3. If the Goods have not been used stored, or maintained as recommended by Hotwire Heating; or
8.5.4. Where the Customer has failed to observe the terms of the payment for the Goods or any other obligation imposed by these Terms and Conditions.
8.6. It is the responsibility of the Customer to check each delivery to ensure that the delivery is complete and in good condition. The Customer will be deemed to have accepted the Goods as being in accordance with its order and received in good condition unless it notifies Hotwire Heating in writing of any claim within 7 days of receipt of the Goods.
8.7. Hotwire Heating will not accept a return of Goods unless the Goods are defective and if so, Hotwire Heating’s liability is limited, to the extent permitted by law, to:
8.7.1. The replacement of any defective Goods or a refund for the purchase price of any Goods (at the election of Hotwire Heating); or
8.7.2. The resupply of any defective Services.
8.8. No return of Goods shall be accepted unless the returned Goods are in their original condition. The Customer is responsible for any freight or delivery costs to return Goods to Hotwire Heating unless otherwise agreed.
9. Insurance
9.1. Where Hotwire Heating has been contracted to install the Goods, Hotwire Heating will obtain all relevant/required insurances prior to the commencement of supply and installation of Goods and Services, including a full suite of Work Cover and Public Liability insurances.
10. Designs and Specifications
10.1. All drawings, designs, specifications and particulars of weight, dimensions and any figures of statements as to the performance of the Goods supplied by Hotwire Heating are intended merely to describe the Goods generally. Hotwire Heating gives no warranty as to accuracy and they are not to be regarded as a warranty, representation or contractual term unless expressly so stated by Hotwire Heating in writing.
10.2. Hotwire Heating shall retain ownership and intellectual property rights to any drawings and specifications created for the Goods and Services and grants to the Customer a nonexclusive licence for use of the drawings and specifications strictly limited to the undertaking of the Goods and Services at the Premises by Hotwire Heating and its contractors.
11. Termination
11.1. Hotwire Heating may terminate these Terms and Conditions at any time prior to the commencement of supply of the Goods and Services, by notice in writing.
11.2. Hotwire Heating may terminate these Terms and Conditions and the supply of the Goods and Services immediately upon:
11.2.1. The Customer becoming bankrupt, insolvent, entering into administration/ receivership/liquidation/ management/ an act of bankruptcy; or
11.2.2. The Customer endangering the safety of Hotwire Heating, its agents, employees, contractors or third parties in any way.
11.3. Hotwire Heating may terminate these Terms and Conditions and the supply of the Goods and Services by 7 days’ notice in writing upon:
11.3.1. Any money payable to Hotwire Heating becoming overdue, including deposits or additional payments; or
11.3.2. The Customer otherwise breaching any term of these Terms and Conditions or the Quotation/Invoice.
11.4. The Customer may not terminate these Terms and Conditions, the Quotation/Purchase Order or the purchase of Goods and Services once Services have commenced or Goods have been ordered by Hotwire Heating.
11.5. In the event that the Customer purports to terminate the Goods and Services at any time after the Quotation/Purchase Order is accepted or in circumstances where Hotwire Heating has incurred disbursements and costs or purchased materials for the Goods and Services, the Customer shall be liable to Hotwire Heating for payment of the disbursements or costs incurred by Hotwire Heating, in addition to forfeiture of any payments made by the Customer.
11.6. Hotwire Heating shall not be liable for any loss or damage or consequential loss or damage whatsoever arising from termination of these Terms and Conditions, the Quotation/Purchase Order or the Goods and Services.
11.7. The Customer shall be liable to Hotwire Heating for any loss or damage or consequential loss or damage whatsoever arising from termination of these Terms and Conditions, the Quotation or the Goods and Services, including payment of the full amount that would have been due to Hotwire Heating have the Goods and Services been completed.
12. PPSR
12.1. Title to the Goods and Services does not pass from Hotwire Heating to the Customeruntil such time that the Goods and Services have been paid for in full by the Customer. 12.2. The Customer hereby charges all of its real and personal property whether currently owned or after acquired by the Customer, with its indebtedness to Hotwire Heating. The Customer authorises and consents to Hotwire Heating placing any form of encumbrance over such property.
12.3. The Customer acknowledges that these Terms and Conditions will constitute a security agreement which creates a security interest in favour of Hotwire Heating over all present and after acquired Goods and/or Services supplied by Hotwire Heating to the Customer to secure the payment of all amounts due to Hotwire Heating from time to time.
12.4. The Customer acknowledges that by accepting these Terms and Conditions and the Quotation, and by virtue of the retention of title clause as provided for in Clause 12.1, the security interest is a purchase money security interest (PMSI) as defined under Section 14 of the PPSA for all present, after acquired Goods and/or Services including any Commingled Goods.
12.5. The security interest will continue to apply as an interest in the Collateral for the purposes of PPSA with priority over registered or unregistered security interest.
12.6. Hotwire Heating may register the security interest as PMSI on the Personal Property Securities Register (PPSR) under the PPSA without providing further notice to the Customer, where applicable. In respect of circumstances in which Hotwire Heating supplies only Services to the Customer, the Customer agrees that Hotwire Heating is entitled to register a security interest on the PPSR either as an “All present and after acquired property (All-PAAP) no exceptions” security interest or over the goods to which Hotwire Heating supplies services as “Other goods” security interest.
12.7. The Customer agrees Hotwire Heating is not required to disclose information pertaining to Hotwire Heating’s security interest to an interest party unless required to do pursuant to PPSA or under the general law.
12.8. The Customer agrees and undertakes:
12.8.1. To sign any documents and/or provide further information reasonably required by Hotwire Heating to register a Financing Statement or Financing Change Statement on the PPSR;
12.8.2. To indemnify Hotwire Heating for all expenses and/or costs incurred by Hotwire Heating in registering a Financing Statement or Financing Change Statement on PPSR including the costs of amending, maintaining, releasing and enforcing any security interests in the Goods;
12.8.3. Not to register and/or make a demand to alter a Financing Statement in the Collateral without prior written consent of Hotwire Heating;
12.8.4. To provide Hotwire Heating with 7 days written notice of any change or proposed change to the Customer’s name, address, contact details or other changes in the Customer’s details registered on the PPSR;
12.8.5. To waive any rights of enforcement under Section 115 of the PPSA for Collateral not used predominantly for personal, domestic or household purposes; and
12.8.6. To waive any rights to receive Verification Statement in respect of any Financial Statement or Financing Charge Statement under Section 157 of the PPSA.
13. Warranties
13.1. If the Goods are supplied to a consumer (as defined in the Australian Consumer Law) then the Goods come with guarantees that cannot be excluded under the Australian Consumer Law. The Customer is entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. The Customer is also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
13.2. Further information regarding warranties can be found at: https://www.hotwireheating.com.au/warranty/
13.3. All warranties whether express or implied and whether statutory or otherwise with regard to the Goods and Services supplied by Hotwire Heating as to quality, fitness for purpose or any other matter are hereby excluded except in so far as any such warranties are incapable of exclusion at law, and the liability of Hotwire Heating is limited to the extent permitted under ection 64A of Schedule 2 of the Competition and Consumer Act 2010 (Cth).
13.4. In respect warranties for non-consumers (per the definition of “consumer” contained in the Competition and Consumer Act 2010 (Cth), Hotwire Heating hereby limits the extent of such warranties (subject to these Terms and Conditions) to:
13.4.1. For Goods that are defective or not of acceptable quality: To replacement of the Goods, at the cost of Hotwire Heating, or refund of the purchase price, at the election of the Hotwire Heating; and
13.4.2. For Services that are not rendered with due care and skill, or are not fit for purpose: To resupply of the Services, at the cost of Hotwire Heating.
14. Miscellaneous
14.1. These Terms and Conditions can only be amended with the written consent of Hotwire Heating.
14.2. Hotwire Heating may licence or subcontract all or any part of its rights and obligations hereunder.
14.3. Hotwire Heating hereby excludes liability to the Customer for any loss, cost or damage of any kind arising out of or as a consequence of its failure to perform or complete the Goods and Services by reason of matters beyond Hotwire Heating’s control and which it could not have reasonably foreseen at the date of the Quotation.
14.4. Where there are multiple Customers, each Customer is jointly and severally liable in full for all obligations under these Terms and Conditions and the Quotation/Invoice.
14.5. If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired and the offending provision shall be deemed as severed from these Terms and Conditions.
14.6. The Customer shall have no right of set-off in any suit, claim or proceeding brought by Hotwire Heating against the Customer for default in payment.
14.7. These Terms and Conditions and the Quotation/Invoice are deemed to be made in the State of Victoria and all disputes hereunder shall be determined by the appropriate courts of the State of Victoria.

To claim on this Warranty contact:
Turnkey International Pty Ltd
(ABN 36 086 830 766) trading as
HotwireHeating
Factory 1 / 7-9 Newcastle Rd
Bayswater Vic 3153
Telephone: 1300 468 947
Email: info@hotwireheating.com.au

Copyright 2023 Hotwire IP Pty Ltd. All rights reserved. This article may not be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the copyright holder.

1300 468 947
hotwireheating.com.au
Hotwire (Australia Head Office)
Factory 1 / 7-9 Newcastle Rd
Bayswater Vic 3153
Phone 1300 HOTWIRE (468947)
www.hotwireheating.com.au

Documents / Resources

| Hotwire 800 72 66.13 Under Tile Heating [pdf] Instruction Manual
800 72 66.13, 6-25, June 2024, 800 72 66.13 Under Tile Heating, 800 72 66.13, Under Tile Heating, Tile Heating, Heating
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