Poly E500 IP Desk Phone User Guide

: September 19, 2024
: Poly

Table of Contents

Poly E500 IP Desk Phone
Product Specifications
Product Usage Instructions
FAQ
HOME SCREEN
USING INSTRUCTIONS
SETTINGS
More Information
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Poly E500 IP Desk Phone

Product Specifications

Product: Poly Edge E Series Phones
Manufacturer: TeleCloud
Phone Model: E Series
Customer Care: 1-800-658-2150
Website: TeleCloud University

Product Usage Instructions

Home Screen:

The home screen displays menu options for settings and device information for all Poly Edge E Series Phones.

Placing a Call:

To place a call, make sure you only have one active call in progress on your phone. Dial the number and press the call button.

Answering a Call:

You can answer a call using the handset, speakerphone, or a headset. To answer a call, simply pick up the handset, press the speakerphone button, or use the headset button.

Hold and Resume a Call:

To hold a call, press the hold button on your phone. To resume a held call, tap Resume from either Lines or Calls view.

Transfer a Call:

To transfer a call, initiate a consultative transfer to any contact (internal or external).

Transfer a Call to Voicemail:

To transfer a call to voicemail, press the voicemail key during an active call.

Viewing Call History:

You can view All Calls, Missed Calls, Placed Calls, and Received Calls in the call history section of the phone.

FAQ

Q: How do I mute the microphone during a call?
- A: To mute the microphone, simply press the Mute key on the phone. Press it again to unmute when ready to speak.
Q: How do I adjust the volume during a call?
- A: To change the call volume, press the volume keys during a call. To adjust the ringer volume, press the volume keys when the phone is idle or ringing.

HOME SCREEN

Displays menu options for settings and device information for all Poly Edge E Series Phones.

USING INSTRUCTIONS

PLACING A CALL

You can only have one active call in progress on your phone.

To place a call:

Pick up the handset, enter the phone number, and the phone will automatically dial.
Press or , enter the phone number, and the phone will automatically dial.
Enter the phone number, press Dial, and pick up the handset.
Enter the phone number and press or
Press the Line key, enter the phone number, and the phone will automatically dial.
Select New Call, enter the phone number, and the phone will automatically dial.

ANSWERING A CALL

You can answer a call using the handset, speakerphone, or a headset.
To answer a call – do one of the following:

To answer with the speakerphone, press or press the Answer softkey.
To answer with the handset, pick up the handset.
To answer with a headset, press

HOLD AND RESUME A CALL

You can have multiple calls on hold and resume a call at any time.

To hold a call:
- Press the Hold softkey or press
To resume a call:
- Highlight the call and press the Resume softkey or press

TRANSFER A CALL

You can transfer calls to any contact (internal or external). Default Transfer is consultative.
To transfer a call:

Press the Transfer softkey or press
Dial a number or choose a contact.
Press the Send softkey to consult with the recipient.
Press or Transfer softkey after speaking with your contact to finish transfer.

TRANSFER A CALL TO VOICEMAIL

During a call, Press the Transfer softkey or press
Dial *55 plus the extension to which you want to transfer the call followed by the # key.

VIEWING CALL HISTORY

Press the and scroll down to Recent Calls (Press 3) and press Recent Calls
Select Type to filter:
- All Calls
- Missed Calls
- Placed Calls
- Received Calls

MANAGING CALL HISTORY

Press the and scroll down to Recent Calls (Press 5)

o When you enter recent calls, you can do the following:
- Tap Dial to call the highlighted entry
- Tap Information to delete single entry from the list or bring up call details
To Delete Call Log
- More > Clear > All Calls > Select
- You can also choose to delete just the following:
- All Calls
- Missed Calls
- Received calls
- Placed calls
- Displayed calls

FORWARDING A CALL

You can forward an incoming call to a contact or forward all incoming calls to a contact.
To forward all incoming calls:

Call Forward – Always
- 72 followed by the phone number you want to forward it to. Use 73 to end call forward always.
Call Forward – Busy
- 90 followed by the phone number you want to forward it to. Use 91 to end call forward busy.
Call Forward – No Answer
- 92 followed by the phone number you want to forward it to. Use 93 to end call forward no answer.

MUTING THE MICROPHONE

Mute the phone so other parties can’t hear you. Unmute your audio when you’re ready to speak and let others on the call hear you. To mute select the Mute key on the phone:

HOLDING CALLS

From Lines, Calls, or Active Call view, tap . If you’re in Calls view, remember to highlight the call first. To resume a held call, tap Resume from either Lines or Calls view.

PLACING CONFERENCE CALLS

While in an active call, press More > Conference.
Dial the second party and press Send
When the contact answers, press More, then Conference to send the call to the second party.
- Tap End Call to remove yourself from the call, but keep the other participants connected.
- Tap Manage to manage each participant.

CONTACT DIRECTORY

To view your Directory—Tap Directories from Home view and tap Contact Directory.
To add a contact—Navigate to your Contact Directory and tap the add button +. Type the contact’s information, and tap Save. To make a contact a Favorite, enter a Favorite Index number
To update contact information—Navigate to your Contact Directory and tap the contact. Tap Information, select Edit, update the contact’s information, and tap Save.
To delete a contact—Navigate to your Contact Directory and tap the contact. Tap Delete and tap Delete again to confirm.
To search for a contact—Navigate to your Contact Directory and tap Search. Enter search criteria and tap Search.
To dial a contact from your Directory—Navigate to your Contact Directory and highlight the contact, tap Information. From the contact’s information screen, tap Dial

ADD A SPEED DIAL

You can add speed dials to any empty line key.
To add a speed dial:

Tap + and from the Add Speed Dial menu, do one of the following:
- Select Search and enter a name in the Name field.
- Select Add from the Add New Contact menu, enter contact information and assign a Favorite Index number.

LISTENING TO VOICEMAILS

Press the and scroll down to Messages (Press 3)
Follow the prompts to access your messages.

ADJUSTING VOLUME

To change call volume, press during a call
To change the ringer volume, press when the phone is idle or ringing.

SETTINGS

CHANGING RINGER SETTINGS

You can change the location of sound notifications for incoming calls in the Audible Ringer settings. By default, you hear all sound effects from the speaker. You can configure your phone to ring on your headset, handset, speaker, or the active audio device you set.

Go to Menu > Settings > Basic > Preferences
Select Audible Ringer and select a location to hear sound effects

SETTING RINGTONE FOR INCOMING CALLS

Select unique ringtones for incoming calls on different lines on the phone. The default ringtone is Low Trill.

Go to Menu > Settings > Basic
Select Ring Type.
On the Ring Type screen, select a ringtone.
Optional: Press the Play softkey to hear the ringtone.
Press the Select softkey.

SETTING RINGTONE FOR INDIVIDUAL CONTACTS

Select unique ringtones for contacts in your directory to help you quickly identify callers.

Go to Directories > Contact Directory
In the Contact Directory, select a contact.
On the Contact Information screen, select Edit.
On the Edit Contact screen, select Ring Type and choose a ringtone.
Press Select to listen to and assign the ringtone.
Press the Back softkey to confirm the selection.

More Information

The information in this guide applies to the Poly® Edge® E series Business Media Phones. Note that configurations vary, and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information www.polycom.com | 1725-44639-001 Rev.A | November 2012 © 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use,without the express written permission of Polycom.

Additional Resources