N24HA11 Warming Drawer

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Product Information

Specifications:

• Model Numbers: N24HA11.., N34HA11..

• Type: Warming Drawer

• Safety Features: Fire risk prevention, burn prevention,
  electric shock prevention

• Capacity: Maximum load capacity specified

Product Usage Instructions

Safety Guidelines:

Always observe the following safety instructions:

• Never place flammable objects or plastic containers in the
  appliance to prevent fire risks.

• Use oven gloves when handling hot accessories or cookware to
  prevent burns.

• Avoid touching the inside of the appliance when hot.

• Keep children away from the appliance during operation.

• Only touch the front panel to open the appliance while avoiding
  the rear of the front panel.

• Allow the appliance to cool down before cleaning to prevent
  burns.

• Do not attempt repairs yourself; contact trained specialist
  staff for repairs.

• Use genuine spare parts for repairs.

• If power cord damage occurs, replace it with a special cord
  from the manufacturer.

• Avoid letting the power cord come into contact with heat
  sources, sharp edges, or moisture.

• Avoid using steam or high-pressure cleaners on the
  appliance.

• Keep packaging material and small parts away from children to
  prevent suffocation risks.

Cleaning and Maintenance:

Ensure the appliance has cooled down before cleaning. Use a damp
cloth with mild soap to clean the exterior. Do not use steam or
high-pressure cleaners on the appliance.

Installation Instructions:

Refer to the installation manual provided with the product for
detailed installation instructions. Ensure safe installation
practices are followed to prevent accidents.

FAQ (Frequently Asked Questions)

Q: What should I do if the power cord is damaged?

A: If the power cord is damaged, immediately unplug it and
contact customer services for a replacement from the
manufacturer.

Q: How should I clean the appliance?

A: Wait for the appliance to cool down, then use a damp cloth
with mild soap to clean the exterior. Do not use steam or
high-pressure cleaners.

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Warming drawer
User manual and installation instructions
N24HA11.., N34HA11..

enSafety
Further information and explanations are available online:

Table of contents
INFORMATION FOR USE 1 Safety …………………………………………………………. 2 2 Preventing material damage ………………………… 3 3 Environmental protection and saving en-
ergy ……………………………………………………………. 3 4 Familiarising yourself with your appliance ……. 4 5 Before using for the first time ………………………. 5 6 Cookware……………………………………………………. 5 7 Basic operation …………………………………………… 5 8 Pre- heating cookware………………………………….. 6 9 Preheat cups ………………………………………………. 6 10 Keep food warm ………………………………………….. 7 11 Making yeast dough or yoghurt ……………………. 7 12 Low-temperature cooking ……………………………. 8 13 Additional applications………………………………… 8 14 Defrosting …………………………………………………… 8 15 How it works……………………………………………….. 9 16 Home Connect ………………………………………….. 11 17 Cleaning and servicing ………………………………. 12 18 Troubleshooting………………………………………… 13 19 Disposal……………………………………………………. 15 20 Customer Service………………………………………. 15 21 Information regarding Free and Open
Source Software………………………………………… 15 22 Declaration of Conformity ………………………….. 15
23 INSTALLATION INSTRUCTIONS …………………. 16 23.5 Safe installation ………………………………………… 18
1Safety
Observe the following safety instructions.

1.1General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the
product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit.
1.2Intended use Only use this appliance: ¡ To keep food warm and to warm cookware. ¡ To prepare meals and drinks. ¡ in private households and in enclosed
spaces in a domestic environment. ¡ up to an altitude of max. 4000 m above
sea level. Do not use the appliance: ¡ On boats or in vehicles.
1.3Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers. Do not let children play with the appliance. Children must not perform cleaning or user maintenance unless they are at least 15 years old and are being supervised. Keep children under the age of 8 years away from the appliance and power cable.
1.4Safe use WARNING Risk of fire!
The inside of the appliance gets very hot and may cause flammable materials to ignite. Never place flammable objects or plastic
containers in the appliance.

2

Preventing material damageen

WARNING Risk of burns! The accessories and cookware become very hot during operation. Always use oven gloves when removing
hot accessories or cookware from the appliance. The inside of the appliance becomes very hot during operation. Never touch the inside of the appliance while it is hot. Keep children away from the appliance. The rear of the front panel becomes very hot during operation. To open the appliance, only touch the front panel on the side or the underside.
The appliance becomes hot during operation. Allow the appliance to cool down before
cleaning. WARNING Risk of electric shock!
Improper repairs are dangerous. Repairs to the appliance should only be
carried out by trained specialist staff. Only use genuine spare parts when repair-
ing the appliance. If the power cord or the appliance power
cable of this appliance is damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer or its Customer Service.

If the insulation of the power cord is damaged, this is dangerous. Never let the power cord come into contact
with hot appliance parts or heat sources. Never let the power cord come into contact
with sharp points or edges. Never kink, crush or modify the power
cord. An ingress of moisture can cause an electric shock. Do not use steam- or high-pressure clean-
ers to clean the appliance. If the appliance or the power cord is damaged, this is dangerous. Never operate a damaged appliance. Never pull on the power cord to unplug the
appliance. Always unplug the appliance at the mains. If the appliance or the power cord is damaged, immediately unplug the power cord or switch off the fuse in the fuse box. Call customer services. Page 15
WARNING Risk of suffocation! Children may put packaging material over their heads or wrap themselves up in it and suffocate. Keep packaging material away from chil-
dren. Do not let children play with packaging ma-
terial. Children may breathe in or swallow small parts, causing them to suffocate. Keep small parts away from children. Do not let children play with small parts.

2 Preventing material damage Preventingmaterialdamage
ATTENTION! Excessive weight may damage the appliance. The appliance has a maximum load capacity of
25 kg.

Moisture may damage the appliance. Do not use the appliance to store food and drinks.
The humidity of the food may cause corrosion damage.

3 Environmental protection and saving energy Environmentalprotectionandsavingenergy

3.1Disposing of packaging
The packaging materials are environmentally compatible and can be recycled. Sort the individual components by type and dispose
of them separately.

3.2Saving energy
If you follow these instructions, your appliance will use less power. To preheat cookware efficiently, distribute the cookware evenly throughout the appliance. It is more energy-efficient to prepare food, e.g. low-temperature cooking, in the warming drawer rather than in the oven.

3

enFamiliarising yourself with your appliance
4 Familiarising yourself with your appliance Familiarisingyourselfwithyourappliance
4.1Control panel
You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.

Touch fields Touch fields are touch-sensitive surfaces. To select a function, press the relevant field.

Touch field

Function

Switch the appliance on or off

Adding favourites1

Preheating cups

Preheating cookware

Keeping food warm

Low-temperature cooking

Setting the temperature

30° – 80°

Selecting a temperature2

Starting Home Connect pairing

1 Only available if the appliance is connected to Home Connect.
2 Depending on the selected operating mode.

Notes ¡ If you touch the touch field, the appliance performs
the corresponding function. ¡ Touch fields that cannot currently be selected do
not light up.

¡ The settings that are currently selected light up in colour.
¡ Always keep the controls dry. Moisture reduces its effectiveness.
Displays The displays on the control panel show the operating status of the appliance.

Display lights up white
flashes white
lights up in colour
flashes in colour

Function Home Connect is available. Appliance connects to Home Connect. Appliance is connected to Home Connect. Connection to Home Connect is faulty.

The operation indicator is located on the appliance’s front panel.

Operation indicator Off Lights up Flashes Flashes quickly

Function Appliance OFF Appliance ON Heating-up display Fault

Default temperature and temperature range The appliance displays the possible temperature range depending on the operating mode selected. The selected operating mode and the corresponding default temperature light up in colour. When the appliance is switched on, the operating mode and temperature that were last set light up in colour.

Operating mode Preheat cups Preheat cookware Keep food warm Low-temperature cooking Temperature range

Default temperature in °C 50 60 70 80 50

Adjustable temperature range in °C 40 – 60 50 – 70 60 – 80 70 – 80 30 – 80

4.2Keeping warm over an extended period
Your appliance maintains the temperature of your food between 30 and 80 °C over a longer period of time.

You can keep food warm for up to 74 hours without having to switch the appliance on or off. Bear in mind that food which spoils easily should not be left in the appliance for too long.

4

Before using for the first timeen

If you open the appliance during this period, the appliance continues to heat up and the fan runs.
4.3Safety shut-off
For your safety, the appliance has a safety shut-off function. Any kind of heating will be switched off after 24 hours if the appliance controls are not used during

this time. All displays are off. When the appliance switches off, an audible signal sounds. The appliance will also remain off after a power failure. If the “Keep warm” function is set over an extended period, the safety shut-off is deactivated.

5 Before using for the first time Beforeusingforthefirsttime

Prepare the appliance for use.
5.1Cleaning and heating up the appliance before using it for the first time
Note: When the appliance is switched on for the first time, it takes approx. 60 seconds until the appliance is ready to use. A signal tone sounds. The touch fields light up in ascending order from left to right. Requirement: There are no objects in the appliance. 1. Press on the appliance’s front panel. a The appliance opens and can be pulled out as far
as it will go by the sides or underside of the front panel.

2. Clean the appliance with a damp cloth and a neutral cleaning agent, such as washing-up liquid and water.
3. Press . a A signal tone sounds. 4. Press . 5. Press 80 °C and close the appliance. a The operation indicator flashes while the appliance
is preheating. 6. Heat up the appliance at 80 °C for one hour.
Smoke development and odour development are normal. Ventilate the installation room well.

6 Cookware Cookware
Observe the instructions for filling the appliance. The appliance has a maximum load capacity of 25 kg. You can heat a different quantity of cookware depending on the appliance height.

6.1Cookware for appliances with a height of 29 cm
You can use an appliance with a height of 29 cm to preheat the place settings for 12 people, for example.

Cookware 12 dinner plates 12 soup bowls 1 bowl 1 bowl

Dimensions 27 cm diameter 13 cm diameter 24 cm diameter 21 cm diameter

Cookware 1 bowl 2 meat platters

Dimensions 17 cm diameter 32×20 cm

6.2Cookware for appliances with a height of 14 cm
You can use an appliance with a height of 14 cm to preheat the place settings for 6 people, for example.

Tableware 6 dinner plates 6 soup bowls 1 bowl 1 bowl 1 bowl 1 meat platter

Dimensions 27 cm diameter 13 cm diameter 20 cm diameter 18 cm diameter 14 cm diameter 32×20 cm

7 Basic operation Basicoperation
7.1Opening the appliance
WARNING Risk of burns! The rear of the front panel becomes very hot during operation. To open the appliance, only touch the front panel on
the side or the underside.

Press on the appliance’s front panel. a The appliance opens and can be pulled out as far
as it will go by the sides or underside of the front panel.
7.2Closing the appliance
Slide the appliance in until it engages.

5

enPre-heating cookware
7.3Switching on the appliance
1. Press . a A signal tone sounds. 2. Select an operating mode. a The default temperature lights up in colour. a The available temperatures light up. 3. If required, select another temperature. a The selected temperature lights up in colour. 4. Close the appliance. a The operation indicator flashes while the appliance
is preheating. a The operation indicator lights up, the appliance
heats up and the fan runs.
7.4Switching off the appliance
Press . a A signal tone sounds.
7.5Set temperature
1. Press . a The default temperature lights up in colour. a The temperatures that can be set light up white. 2. Select a temperature. a The selected temperature lights up in colour.
7.6Adjusting the default temperature
1. Select the operating mode. 2. Press and hold the symbol for the required default
temperature until the signal tone sounds. a The default temperature has changed.
8 Pre-heating cookware Pre-heatingcookware
Food remains warm for longer in preheated cookware.
8.1Starting the “Preheat cookware” function
1. Place the cookware in the appliance. To guarantee that hot air can circulate efficiently, ensure that no tall items of cookware or stacks of plates are blocking the ventilation slots on the rear panel of the appliance. Distribute the cookware across the entire bottom of the appliance to reduce the preheating time. The preheating time depends on the material, thickness, quantity and distribution of the cookware. For place settings for 6 people, the preheating time is approx. 30-40 minutes.
2. Press . a The default temperature lights up in colour.
9 Preheat cups Preheatcups
Drinks remain warm for longer in preheated cups.

7.7Setting the “Keep warm” function over an extended period
1. Press . a A signal tone sounds. 2. Press . a The default temperature lights up in colour. 3. Set the desired temperature between 30 °C and
80 °C. 4. Press and at the same time. a lights up in colour. 30° lights up white. 5. Press 30°. a 30° lights up in colour. 6. Press and hold until a signal sounds. a lights up white. a and the set temperature light up in colour. The
brightness of the display is dimmed. 7. Close the appliance. a The operation indicator lights up, the appliance
heats up and the fan runs. a If you open the appliance during this period, the ap-
pliance continues to heat up and the fan runs.
7.8Ending the “Keep warm” function over an extended period
1. Press . a The appliance stops heating. 2. Press to switch off the appliance again. a A signal tone will sound. Tip: If you have connected the appliance to Home Connect, you can programme a switch-off timer in the Home Connect app.
a The available temperatures light up. 3. If required, select another temperature. 4. Close the appliance. a The operation indicator flashes while the appliance
is preheating. a The operation indicator lights up, the appliance
heats up and the fan runs.
8.2Ending the “Preheat cookware” function
WARNING Risk of burns! The accessories and cookware become very hot during operation. Always use oven gloves when removing hot ac-
cessories or cookware from the appliance. 1. Open the appliance. 2. Switch off the appliance. 3. Remove the cookware.

6

Keep food warmen

9.1Starting the “Preheat cups” function
WARNING Risk of burns! There is a risk of burns if the temperatures are too high. Always set temperatures below 60 °C for cups. 1. Place the cups in the appliance.
Distribute the cups across the entire bottom of the appliance to reduce the preheating time.
The preheating time depends on the material, thickness, quantity and distribution of the cups. 2. Press . a The default temperature lights up in colour. a The available temperatures light up. 3. If required, select another temperature. 4. Close the appliance.

a The operation indicator flashes while the appliance is preheating.
a The operation indicator lights up, the appliance heats up and the fan runs.
9.2Ending the “Preheat cups” function
WARNING Risk of burns! The accessories and cookware become very hot during operation. Always use oven gloves when removing hot ac-
cessories or cookware from the appliance. 1. Open the appliance. 2. Switch off the appliance. 3. Remove the cups.

10 Keep food warm Keepfoodwarm
You can use the appliance to keep food warm for a certain period of time. Note the recommended settings. “Recommended settings for keeping food warm”, Page 9
10.1Starting the “Keep food warm” function
1. To prevent spillage, do not completely fill the cookware.
2. Cover the food with heat-resistant cling film, aluminium foil or a heat- resistant cover.
3. Place the cookware in the appliance. 4. Press . a The default temperature lights up in colour. a The available temperatures light up. 5. If required, select another temperature.

6. Close the warming drawer. a The operation indicator flashes while the appliance
is preheating. a The operation indicator lights up, the appliance
heats up and the fan runs.
10.2Ending the “Keep food warm” function
WARNING Risk of burns! The accessories and cookware become very hot during operation. Always use oven gloves when removing hot ac-
cessories or cookware from the appliance. 1. Open the appliance. 2. Switch off the appliance. 3. Remove the cookware.

11 Making yeast dough or yoghurt Makingyeastdoughoryoghurt

You can use your appliance to make yeast dough or yoghurt. Note the recommended settings. “Recommended settings for making yeast dough or yoghurt”, Page 9
11.1Making yeast dough
1. Make the yeast dough. 2. Put the yeast dough into a suitable container. 3. Place the container in the appliance. 4. Cover the container with a damp tea towel. 5. Heat the appliance in accordance with the corres-
ponding temperature indicator and time.
11.2Making yoghurt
1. To make thick yoghurt, add skimmed milk powder to the milk before heating it. Use one to two tablespoons of skimmed milk powder per litre of milk.

2. Heat pasteurised milk to 90 °C on the hob to prevent a disturbance of the yoghurt cultures. For ultra-high temperature (UHT) milk, heating is not required. Cold milk extends the incubation time.
3. Allow the milk in the water bath to cool to 40 °C so that the yoghurt cultures are not destroyed.
4. Stir natural yogurt with designated yogurt cultures into the milk. Use one to two teaspoons of yoghurt per 100 ml milk.
5. When using yoghurt starter, follow the instructions on the packet.
6. Use yoghurt jars with screw tops. 7. If available, disinfect the washed yoghurt jars in your
steam oven at 100 °C and 100% humidity for 20-25 minutes. 8. Pour the yoghurt mixture into the disinfected yoghurt jars. 9. Close the yoghurt jars using a screw lid. 10. Place the yoghurt jars in the appliance. 11. Place the finished yoghurt into the refrigerator.

7

enLow-temperature cooking

12 Low-temperature cooking Low-temperaturecooking
Low-temperature cooking is the ideal cooking method for cooking all tender pieces of meat which are to be cooked medium rare or “à point”. The meat remains very juicy and turns out as soft as butter. Since the times for low- temperature cooking are considerably longer, you have plenty of leeway for menu planning. Meat that is cooked at a low temperature is easy to keep warm. Note the recommended settings. “Recommended settings for low-temperature cooking”, Page 9
12.1Tips for low-temperature cooking
This is where you will find tips for achieving good results when cooking at a low temperature. ¡ Only use fresh, good-quality meat. Carefully remove
sinews and fat from around the edge. Fat develops a strong, distinct taste during low-temperature cooking. ¡ Even larger pieces of meat do not need to be turned. ¡ You can cut the meat immediately after low-temperature cooking. No standing time is required. ¡ Due to the special cooking method, the meat always looks pink on the inside. This does not mean, however, that the meat is raw or not well done enough. ¡ Meat that is cooked at a low temperature is not as hot as conventionally roasted meat. Ensure that the sauces are very hot when you serve them. Place the plates in the appliance in the last 20-30 minutes. ¡ If you want to keep meat that is cooked at a low temperature warm, select 60 °C. Small pieces of meat can be kept warm for up to 45 minutes and large pieces for up to 2 hours.
12.2Starting the “Low-temperature cooking” function
1. Only use suitable cookware made from glass, porcelain or ceramic with a lid, e.g. a glass roasting dish.
13 Additional applications Additionalapplications
Your appliance offers additional useful applications.
14 Defrosting Defrosting
You can use your appliance to defrost frozen food gently and more evenly than in the microwave. Note the recommended settings. “Recommended settings for defrosting”, Page 11

2. If no lid is available for the cookware, use heat-resistant cling film to cover the cookware.
3. Place the cookware on the bottom of the appliance. 4. Press to preheat the cookware. 5. Close the appliance. a The operation indicator flashes while the appliance
is preheating. a The operation indicator lights up, the appliance
heats up and the fan runs. 6. Rapidly heat a little fat in a pan. 7. Sear the meat. 8. Place food into the preheated cookware. 9. Put the lid on the cookware or cover it using heat-
resistant cling film. 10. Place the cookware with the meat in the appliance. 11. Press . a The default temperature lights up in colour. a The available temperatures light up. 12. If required, select another temperature. 13. Close the appliance. a The operation indicator flashes while the appliance
is preheating. a The operation indicator lights up, the appliance
heats up and the fan runs.
12.3Ending the “Low-temperature cooking” function
WARNING Risk of burns! The accessories and cookware become very hot during operation. Always use oven gloves when removing hot ac-
cessories or cookware from the appliance. 1. Open the appliance. 2. Switch off the appliance. 3. Remove the cookware.
Note the recommended settings. “Recommended settings for other applications”, Page 10

8

14.1Defrosting food
WARNING Risk of harm to health! When defrosting food from animal sources, the transmission of germs is possible. When defrosting food from animal sources, you
must remove the liquid that escapes during defrosting. Ensure that the liquid that escapes during defrosting never comes into contact with other foods. 1. Remove the food from the packaging before defrosting. 2. Only defrost the amount of food that you require immediately.
15 How it works Howitworks

How it worksen
3. Turn the meat or fish after half of the defrosting time has elapsed.
4. Break up frozen clumps of food comprising many pieces, e.g. berries and pieces of meat.
Notes ¡ The defrosting time depends on the size, weight and
shape of the frozen food. To reduce the defrosting time, freeze food flat or in individual portions. ¡ In some cases, defrosted food may no longer be kept for as long and it may spoil more quickly than fresh food. Prepare defrosted food immediately and cook it thoroughly. ¡ Fish does not need to be fully defrosted. It is sufficient to defrost fish until the surface is soft enough for seasoning/spices to stick.

15.1Recommended settings for keeping food warm
Observe the following recommended settings when keeping food warm. To prevent the food from drying out, observe the maximum duration in the overview.

Food Boiled eggs, scrambled eggs Toasting bread, rolls Delicate foods, e.g. cooked meat

Preheating cookware Temperature in °C

Yes

50

Yes

60

No

60

Food

Yes

80

Beverages

Yes

70

Duration in minutes Information

Maximum 60

Cover the food

Maximum 60 Maximum 60
Maximum 60 Maximum 60

Carve the meat just before serving; cover the food Cover the food Cover beverages

15.2Recommended settings for making yeast dough or yoghurt
Observe these recommended settings.

Food Yeast dough

Temperature in °C 40

Duration in minutes 45-60

Yoghurt

40

420

Information Bowl, dish or baking tray; cover the yeast dough Close the yoghurt jars with the lids

15.3Recommended settings for low-temperature cooking

The following settings have been specially tested for your appliance.

All tender joints of beef, pork, veal, lamb, pork, game and poultry are suitable for low-temperature cooking. The searing and cooking times depend on the size of the piece of meat. The searing times apply to food placed into the hot oil.

Small pieces of meat

Food
Cubes or strips Small escalopes, steaks or medallions, approx. 1-2 cm thick

Searing time on the hotplate

Continued cooking time in the warming drawer

On all sides for 1-2 minutes 20-30 minutes

1-2 minutes per side

35-50 minutes

Temperature in °C
80 80

9

enHow it works

Medium-sized pieces of meat

Food
Fillet, 400-800 g Saddle of lamb, approx. 450 g Lean joints of meat, 800-1000 g

Searing time on the hotplate On all sides for 4-5 minutes 2-3 minutes per side

Continued cooking time in the warming drawer 75-120 minutes 50-60 minutes

Temperature in °C
80 80

On all sides for 6-8 minutes 120-180 minutes

80

Large pieces of meat Food
Fillet, from 800-2000 g Sirloin, 1-2 kg

Searing time
On all sides for 6-8 minutes On all sides for 8-10 minutes

Continued cooking time in the warming drawer 120-210 minutes 180-210 minutes

Temperature in °C
80 80

Other food Food
Ragout Confit meat

Searing time On all sides for 6-8 minutes

Continued cooking time in the warming drawer 15 hours
20 hours

Temperature in °C
80 80 80

Information
In the roasting dish with lid In the roasting dish with lid, e.g. confît de canard (speciality from South-West France)

15.4Recommended settings for other applications
Observe the following recommended settings.

Warming

Food Egg and flour-based foods, e.g. crêpes, pancakes, wraps, tacos Cakes, e.g. cakes with crumble topping, muffins

Temperature in °C 80
80

Duration in minutes 10-60
30-45

Melting
Food Dissolving gelatine

Temperature in °C 80

Duration in minutes 10-15

Cooking chocolate, couver- 60 ture chocolate

Butter

80

Drying
Food Fresh herbs

Temperature in °C 60

30-45 30-45
Duration in minutes 90

Information Cover the food
Cover the food
Information Before melting the gelatine leaves, soak them in water and wring them out Break the chocolate into pieces Cut the butter into cubes
Information

10

Food Meringues Apple rings
Flavouring oil Food Flavoured oil
Heating cotton cloths Table linen Hot cotton cloths

Temperature in °C 80 70
Temperature in °C 80
Temperature in °C 80

Duration in minutes 150-180 420-480
Duration in minutes 90-120
Duration in minutes 60

Home Connecten
Information 3-4 cm diameter Cut the apples into fine slices or rings
Information E.g. olive oil with lemon, rosemary, chilli
Information Moisten and roll up the cotton cloths before heating. Add the cotton cloths to a plate or cooking container. Place the plate or the cooking container in the warming drawer.

15.5Recommended settings for defrosting
Take note of the following recommended settings for defrosting food.

Food Delicate frozen food, e.g. butter, cheese, berries Bread, bread rolls, baguettes, cake Meat, fish

Temperature in °C 40
60 60

Duration in minutes 45-60
15-30 30-60

16 Home Connect HomeConnect
This appliance is network-capable. Connecting your appliance to a mobile device lets you control its functions via the Home Connect app, adjust its basic settings and monitor its operating status. The Home Connect services are not available in every country. The availability of the Home Connect function depends on the availability of Home Connect services in your country. You can find information about this at: www.home-connect.com.
The Home Connect app guides you through the entire login process. Follow the instructions in the Home Connect app to configure the settings. Tip: Please also follow the instructions in the Home Connect app. Notes ¡ Please note the safety precautions in this instruction
manual and make sure that they are also observed when operating the appliance via the Home Connect app. “Safety”, Page 2 ¡ Operating the appliance on the appliance itself always takes priority. During this time it is not possible to operate the appliance using the Home Connect app.

¡ In networked standby mode, the appliance requires a maximum of 2 W.
16.1Setting up the Home Connect app
1. Install the Home Connect app on your mobile device.
2. Start the Home Connect app and set up access for Home Connect. The Home Connect app guides you through the entire login process.
16.2Setting up Home Connect
Requirements ¡ The appliance is connected to the power supply and
is switched on. ¡ You have a mobile device with a current version of
the iOS or Android operating system, e.g. a smartphone. ¡ The Home Connect app has been installed on your mobile device. ¡ The appliance is receiving signals from the WLAN home network (Wi-Fi) at its installation location. ¡ The mobile device and the appliance are within range of your home network’s Wi-Fi signal.

11

enCleaning and servicing 1. Open the Home Connect app and scan the follow-
ing QR code.
2. Follow the instructions in the Home Connect app.
16.3Software update
Your appliance’s software can be updated using the software update function, e.g. for the purposes of optimisation, troubleshooting or security updates. To do this, you must be a registered Home Connect user, have installed the app on your mobile device and be connected to the Home Connect server. As soon as a software update is available, you will be informed via the Home Connect app and will be able to start the software update via the app. Once the update has been successfully downloaded, you can start installing it via the Home Connect app if you are in your home network (Wi-Fi). The Home Connect app informs you once installation is successful. Notes ¡ The software update consists of two steps.
­ The first step is the download. ­ The second step is the installation on your appli-
ance. ¡ You can continue to use your appliance as normal
while updates are downloading. Depending on your personal settings in the app, software updates can also be set to download automatically. ¡ Installation takes a few minutes. You cannot use your appliance during installation.
17 Cleaning and servicing Cleaningandservicing
To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.
17.1Cleaning products
You can obtain suitable cleaning products from aftersales service or the online shop. ATTENTION! Unsuitable cleaning products may damage the surfaces of the appliance. Do not use harsh or abrasive detergents. Do not use cleaning products with a high alcohol
content. Do not use hard scouring pads or cleaning
sponges. Only use glass cleaners, glass scrapers or stainless
steel care products if recommended in the cleaning instructions for the relevant part. Wash sponge cloths thoroughly before use.

¡ We recommend that you install security updates as soon as possible.
16.4Remote diagnostics
Customer Service can use Remote Diagnostics to access your appliance if you contact them, have your appliance connected to the Home Connect server and if Remote Diagnostics is available in the country in which you are using the appliance. Tip: For further information and details about the availability of Remote Diagnostics in your country, please visit the service/support section of your local website: www.home-connect.com.
16.5Data protection
Please see the information on data protection. The first time your appliance is registered on a home network connected to the Internet, your appliance will transmit the following types of data to the Home Connect server (initial registration): ¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the installed Wi-Fi communication module). ¡ Security certificate of the Wi-Fi communication module (to ensure a secure data connection). ¡ The current software and hardware version of your appliance. ¡ Status of any previous resetting to factory settings. This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the first time. Note: Please note that the Home Connect functions can only be utilised with the Home Connect app. Information on data protection can be retrieved in the Home Connect app.
17.2Cleaning the appliance
WARNING Risk of electric shock! An ingress of moisture can cause an electric shock. Do not use steam- or high-pressure cleaners to
clean the appliance. WARNING Risk of burns!
The appliance becomes hot during operation. Allow the appliance to cool down before cleaning. Requirement: The appliance is switched off. 1. Clean the appliance with a damp cloth and a neutral
cleaning agent, such as washing-up liquid and water. 2. Dry with a soft cloth.
17.3Cleaning the stainless steel surfaces
1. Always remove limescale, grease, starch or albumin stains immediately. Corrosion may form under such stains.
2. Clean with water and some washing-up liquid.

12

Troubleshootingen

3. Dry with a soft cloth.
17.4Cleaning the glass front
Clean the glass front using a glass cleaning product and a soft cloth. Do not use any abrasive sponges that may scratch or any glass scrapers.
17.5Cleaning the glass plate
1. Clean the glass plate using a glass cleaning product and a soft cloth.

Do not use any abrasive sponges that may scratch or any glass scrapers.
2. Dry with a soft cloth.
17.6Cleaning the control panel
1. Clean the control panel with a damp cloth and neutral cleaning agent, such as washing-up liquid and water. Do not use any abrasive sponges that may scratch or any glass scrapers.
2. Dry with a soft cloth.

18 Troubleshooting Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.
WARNING Risk of injury! Improper repairs are dangerous. Repairs to the appliance should only be carried out
by trained specialist staff. If the appliance is defective, call Customer Service.
“Customer Service”, Page 15

WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out
by trained specialist staff. Only use genuine spare parts when repairing the
appliance. If the power cord or the appliance power cable of
this appliance is damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer or its Customer Service.
18.1Fault indicator
In the event of a fault, the operation indicator flashes quickly. A signal tone sounds. When you open the appliance, symbols light up on the control panel, depending on the cause. Touch any touch field to switch off the signal tone. If you then touch , the display goes out.

18.2Malfunctions

Fault

Cause and troubleshooting

The appliance is not The circuit breaker in the fuse box has tripped.

working.

Check the circuit breaker in the fuse box.

There has been a power cut.

Check whether the lighting in your room or other appliances are working. 1. Open the appliance.
Following a power cut, the touch fields light up in ascending order from left to right. The display goes out after approx. 30 seconds and the appliance is ready for operation. 2. Start the required operating mode.

The appliance is

The operation indicator is defective.

switched on. The operation indicator does

Call “Customer Service”, Page 15.

not light up.

The operation indic- The appliance heats up.

ator flashes.

Wait until the appliance has finished heating up.

The cookware or food is not heating up.

There has been a power cut. Check whether the lighting in your room or other appliances are working. The appliance is switched off.

Switch the appliance on.

13

enTroubleshooting

Fault

Cause and troubleshooting

The cookware or food is not heating up.

The appliance is not completely closed. Close the appliance. The cookware covers the ventilation system slots and the appliance switches on the overheating protection.

1. Wait until the appliance has cooled down. 2. Ensure that the ventilation slots on the rear panel of the appliance are not covered. 3. Use the main switch to switch the appliance off and back on again. 4. Select the required operating mode and temperature.

If the problem persists, contact customer service. “Customer Service”, Page 15

The cookware or food does not get warm enough.

There has been a power cut. Check whether the lighting in your room or other appliances are working.
The cookware or food has not been heated for long enough. Heat the cookware or the food for a longer period of time.

The appliance is not completely closed. Close the appliance.

The appliance switches off. and light up.

The appliance has overheated. 1. Wait until the appliance has cooled down. 2. Ensure that the ventilation slots on the rear panel of the appliance are not covered. 3. Check whether an oven integrated above is in pyrolytic self- cleaning mode.

The appliance switches off. A signal tone sounds. and
flash quickly.

Electronics fault 1. Disconnect the appliance from the mains. 2. Wait approx. 30 seconds. 3. Switch the appliance back on.

If the problem persists, contact customer service. “Customer Service”, Page 15

The appliance switches off. A signal tone sounds. and
flash quickly.

Electronics fault 1. Disconnect the appliance from the mains. 2. Wait approx. 30 seconds. 3. Switch the appliance back on. If the problem persists, contact customer service.
“Customer Service”, Page 15

The appliance switches off. All displays are off.

The safety shut-off has switched the appliance off. Switch the appliance back on.

The indicators light up. The appliance is not heating up.

Demo mode is activated. Deactivate demo mode. Page 14

Home Connect dis- Network fault play flashes in colour. 1. Check the connection to the home network, e.g. with a mobile phone near the appliance.
2. Restart the router.

If the problem persists, contact customer service. “Customer Service”, Page 15

The front panel is not The front panel was not aligned during installation.

aligned.

Adjust the front panel. Page 21

18.3Demo mode
If demo mode is activated, the indicators light up but the appliance does not heat up.
Deactivating demo mode 1. Disconnect the appliance from the mains briefly.

Unplug the appliance from the mains or switch off the household fuse or circuit breaker in the fuse box.
2. Deactivate demo mode within the next 3 minutes. Press and hold and at the same time until and 30° light up in colour. Press 30° until 30° lights up white.
3. To save the settings, press and hold until all indicators go out.

14

Disposalen

19 Disposal Disposal
19.1Disposing of old appliance
Valuable raw materials can be reused by recycling. 1. Unplug the appliance from the mains. 2. Cut through the power cord. 3. Dispose of the appliance in an environmentally
friendly manner. Information about current disposal methods are available from your specialist dealer or local authority.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

20 Customer Service CustomerService
Function-relevant genuine spare parts according to the corresponding Ecodesign Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Economic Area. Note: Under the terms of the manufacturer’s warranty the use of Customer Service is free of charge. Detailed information on the warranty period and terms of warranty in your country is available from our aftersales service, your retailer or on our website. If you contact Customer Service, you will require the product number (E-Nr.), the production number (FD) and the consecutive numbering (Z-Nr.) of your appliance.

The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.
20.1Product number (E-Nr.), production number (FD) and consecutive numbering (ZNr.)
You can find the product number (E-Nr.), the production number (FD) and the consecutive numbering (ZNr.) on the appliance’s rating plate. You can see the rating plate with these numbers when you open the drawer. Make a note of your appliance’s details and the Customer Service telephone number to find them again quickly.

21 Information regarding Free and Open Source Software InformationregardingFreeandOpenSourceSoftware

This product includes software components that are licensed by the copyright holders as free or open source software. The applicable licence information is stored on your home appliance. You can also access the applicable licence information via your Home Connect app: “Profile -> Legal information -> Licence Information”.1 You can download the licence information on the brand product website. (Please search on the product website for your appliance model and additional documents). Alternatively, you can request the relevant information from ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str. 34, 81739 Munich, Germany.

The source code will be made available to you on request. Please send your request to ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str.34, 81739 Munich, Germany. Subject: ,,OSSREQUEST” The cost of performing your request will be charged to you. This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance.

22 Declaration of Conformity DeclarationofConformity
BSH Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality conforms to the essential requirements and other relevant provisions of Directive 2014/53/EU.

A detailed RED Declaration of Conformity can be found online at www.neff- home.com among the additional documents on the product page for your appliance.

1 Depending on the appliance specifications 15

enInstallation instructions Hereby, BSH Hausgeräte GmbH declares that the appliance with Home Connect functionality is in compliance with relevant statutory requirements.1 A detailed Declaration of Conformity can be found online at www.neff-home.com/uk among the additional documents on the product page for your appliance.1

2.4 GHz band (2400­2483.5 MHz): Max. 100 mW 5-GHz band (5150­5350 MHz + 5470­5725 MHz): max. 130 mW

BE

BG

CZ

DK

FR

HR

IT

CY

MT

NL

AT

PL

SE

NO

CH

TR

5 GHz WLAN (Wi-Fi): For indoor use only.

AL

BA

MD

ME

5 GHz WLAN (Wi-Fi): For indoor use only.

DE

EE

LI

LV

PT

RO

IS

UK (NI)

MK

RS

IE

EL

ES

LT

LU

HU

SI

SK

FI

UK

UA

22.1Statement of Compliance for Great Britain
Product type This statement of compliance covers the products described in this information for use whose model identifier group is seen on the title page. The full model identifier is made up of the characters before the slash in the product number (E no.) which can be found on the rating plate. Alternatively, you can also find the model identifier in the first line of the UK Energy Label. Name and address of manufacturer BSH Hausgeräte GmbH, Carl- Wery-Strasse 34, 81739 München, Germany

This statement of compliance is prepared by the manufacturer. The manufacturer, BSH Hausgeräte GmbH deems that it has complied with ¡ provision 5.1-1 of ETSI EN 303 645 v2.1.1 and,
where relevant, provision 5.1-2 of ETSI EN 303 645 v2.1.1; ¡ provision 5.2-1 of ETSI EN 303 645 v2.1.1; ¡ provision 5.3-13 of ETSI EN 303 645 v2.1.1. Support period BSH Hausgeräte GmbH will provide security updates that are necessary to maintain the main functions free of charge until at least 28/02/2034.

23 Installation instructions Installationinstructions
Observe this information when installing the appliance.

14 cm

23.1Included with the appliance
After unpacking all parts, check for any transport damage and for completeness of delivery.

1 Only applies to Great Britain 16

29 cm

14 cm

Installation instructionsen

23.2Appliance dimensions
You will find the dimensions of the appliance here

23.3Installation in the cabinet
You will find the dimensions of the appliance here

29 cm

17

enInstallation instructions

23.4Instructions for the electrical connection
In order to safely connect the appliance to the electrical system, follow these instructions.
WARNING Risk of electric shock! It must always be possible to disconnect the appliance from the electricity supply. The appliance must only be connected to a protective contact socket that has been correctly installed. The mains plug for the mains power cable must be
easily accessible after the appliance is installed. If this is not possible, an all-pole isolating switch
must be integrated into the permanent electrical installation according to the conditions of overvoltage category III and according to the installation regulations. The permanent electrical installation must only be wired by a professional electrician. We recommend installing a residual-current circuit breaker (RCCB) in the appliance’s power supply circuit. The appliance must only be connected using the power cable provided. Connect the power cable to the back of the appliance. Connecting cables with various plug types are available from customer service. Do not use multi-socket adaptors, power strips or extension leads. Overloading causes a risk of fire.
23.5Safe installation Follow these safety instructions when installing the appliance.

WARNING Risk of suffocation! Children may put packaging material over their heads or wrap themselves up in it and suffocate. Keep packaging material away from chil-
dren. Do not let children play with packaging ma-
terial.

WARNING Risk of fire! It is dangerous to use an extended power cord and non- approved adapters. Do not use extension cables or multiple
socket strips. Only use adapters and power cords ap-
proved by the manufacturer. If the power cord is too short and a longer
one is not available, please contact an electrician to have the domestic installation adapted.

WARNING Risk of electric shock! If the insulation of the power cord is damaged, this is dangerous. Never let the power cord come into contact
with hot appliance parts or heat sources. Never let the power cord come into contact
with sharp points or edges. Never kink, crush or modify the power
cord.

WARNING Risk of injury!

The drawer may open suddenly during trans-

port.

Transport the appliance in such a way that the drawer does not accidentally open.

Sharp-edged parts may be accessible during

installation.

Wear protective gloves.

ATTENTION!

When the door is opened, the appliance may

tip over.

Above the appliance, provide a fixed intermediate floor in the fitted unit.

When combined with an oven, provide a fixed intermediate floor above the oven.

23.6Installation
Fitted units This is where you can find information about safe installation.

18

ATTENTION! Covering the ventilation slots and air intake openings causes the appliance to overheat. Do not cover ventilation slots and air intake open-
ings. If the appliance is installed behind a decorative panel, this may cause it to overheat. Do not install the appliance behind a decorative
panel. When the door is opened, the appliance may tip over. Above the appliance, provide a fixed intermediate
floor in the fitted unit. When combined with an oven, provide a fixed inter-
mediate floor above the oven. The built-in unit must not have a rear panel behind the appliance.
Combining with other appliances You can combine the warming drawer with a maximum of one more appliance from the same appliance series. No intermediate floor is required between the appliances. When installing appliances under an oven, combisteam oven or steam oven, no tilt protection is required. When installing under the fully automatic coffee machine, install the tilt protection for the fully automatic coffee machine. For the following combinations, install tilt protection on the warming drawer: ¡ Warming drawer separately, including when in-
stalling below an intermediate floor ¡ Warming drawer underneath a microwave ¡ Warming drawer underneath a hob ¡ Warming drawer with warming drawer, at least on
the upper appliance ¡ Warming drawer with accessories drawer, at least
on the upper appliance ¡ Warming drawer with vacuuming drawer, at least on
the upper appliance Suitable tilt protection can be obtained from customer service, on our website or in the online shop. “Fitting tilt protection”, Page 19 Do not install the appliance above an appliance that generates steam, e.g. above a dishwasher, a combisteam oven or a steam oven.
Fitting tilt protection Suitable tilt protection (order number: 12039458) can be obtained from customer service, on our website or in the online shop.

Installation instructionsen 3. Screw the two brackets into the elongated hole be-
hind the mark.
4. Place the appliance on a flat surface. 5. Unscrew the two lower screws on the back of the
appliance.
6. Use the two screws to tighten the two metal retainers on the back of the appliance. Ensure that the metal retainers are aligned exactly with the edge of the appliance.

2. Align the two brackets at the mark. 19

enInstallation instructions 7. Slide the appliance into the fitted unit and check
whether the tilt protection engages.

6. Screw the appliance to the fitted unit.

8. If required, correct the position of the bracket with the elongated hole.
9. Finally, screw the brackets to the fitted unit.

10. Insert the power cable fully into the appliance. 11. Push the appliance into the fitted unit.
Do not pinch the power cable. 12. Remove the adhesive strips from the front panel. 13. Open the appliance carefully and check whether the
tilt protection is working.
Installing the appliance
WARNING Risk of injury! When the door is opened, the appliance may tip over. In the case of installation without an intermediate
floor, weigh down the appliance with a suitable weight before opening. 1. Insert the power cable fully into the appliance. 2. Push the appliance all the way into the fitted unit. Do not pinch the power cable. 3. Centre the appliance. 4. Remove the adhesive strip from the front panel. 5. Open the appliance.

7. Insert the power cord into a protective contact socket. The power cord must not touch the back or base of the appliance after installation.
Fitting the panels 1. Push the eccentric forwards from the fastening ele-
ment . 2. Push the eccentric backwards from the fastening
element . a The eccentric stops. 3. Push the eccentric backwards into the fastening ele-
ment .

20

4. Hook the fastening elements into the openings at the bottom and push down until the fastening elements engage.

Installation instructionsen 2. Adjust the fastening elements and refit the panels.

Insert the red fastening elements into the upper opening. Insert the green fastening elements into the lower opening. 5. Remove the protective film from the panels. 6. Fit the panels on both sides of the appliance. 7. Check the clearances of the panels.

Adjusting the front panel Adjust the front panel upwards or downwards if necessary. 1. Open the appliance. 2. Only loosen the screws on the side of the front
panel ­ do not unscrew them completely.

Adjusting the panels
WARNING Risk of injury! Parts that are accessible during installation may have sharp edges and may lead to cutting injuries. Wear protective gloves. ATTENTION! Unsuitable tools may damage the surface of the appliance. Only use plastic tools. Do not use pointed or sharp tools. 1. Remove the panels towards the front. If required,
carefully loosen and remove the panels using a plastic tool.

3. Align the front panel upwards or downwards. Alignments of maximum -3 to +3 mm are possible.
4. Tighten the screws.
Combining the warming drawer with another appliance ATTENTION! Sharp edges on the appliance may damage the front panel of the warming drawer. Do not damage the front panel of the warming
drawer when sliding the appliance in. Before installing another appliance, open the warm-
ing drawer, place a cloth over the front panel and close the warming drawer to protect the front panel of the warming drawer from damage. 1. Only combine suitable appliances of the same brand and series. 2. Install the warming drawer first. 3. Slide the appliance, on the warming drawer, into the built-in cabinet. 4. Observe the installation instructions for the appliance. 5. Remove the cloth from the warming drawer.

21

Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München, GERMANY

9001702132
9001702132 040828 en

References

• Connect your household | Home Connect
• NEFF international - Quality built-in kitchen appliances
• NEFF UK | Quality built-in kitchen appliances

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