EVBOX Elvi V3 22 kW Socket Satellite, white Instruction Manual

EVBOX Elvi V3 22 kW Socket Satellite, white

Safety precautions

Warning: Risk of electric shock.

• Read the supplied documentation carefully to familiarize yourself with all safety instructions and regulations before using this product.
• This product is designed and tested in accordance with international standards.
• The use of this product is limited to those applications it is designed for.
• Installation, maintenance and repairs of this product are only to be performed by qualified personnel.
• Incorrect installation or repairs may cause hazardous situations for the user of this product.
• This product is used in combination with a power source.
• Always switch off power before any maintenance activity.
• This product contains no user-serviceable parts. Consult EVBox or your distributor for more information. Do not attempt to service or repair the charging station yourself!
• Make sure that the product is only used under the correct operating conditions.
• Make sure that the main power is disconnected before storing or transporting this product.
• The adaptors or conversion adaptors are not allowed to be used.
• Cord extension sets are not allowed to be used.
• Make sure that the power line to the wall dock is installed on a dedicated circuit breaker (MCB) on your service panel. The installation must incorporate an adequate residual-current device (RCD). The MCB must be in line with the capacity of the Elvi charging cable used (3.7, 7.4, 11, 22 kW). In case the amperage rating of the charging cable is different than the amperage rating of the (MCB), the installer/user must change the station settings in the mobile app for station management and/or backend portal account as provided by the operator or service provider for this product.

The installing party must always ensure that the charging station is installed according to the local regulations. The installation settings of the service panel must always be adjusted by a qualified electrician.

EVBox is not responsible for any damage that occurs if this product is transported in a different packaging than the packaging in which the product was originally supplied. Store this product in a dry environment; the storage temperature must be between -25 °C and +60 °C.
EVBox strives to manufacture products of the highest quality. EVBox products are fully CE certified and compliant with the essential requirements of EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. More details can be found at evbox.com or in this installation manual. EVBox products are sold with a limited warranty described at evbox.com/general-terms- conditions.

Components & features

1. Operating system
   Elvi is connected via a
   built-in dual band WiFi connection or via an optional UMTS modem.
   Start and stop your charging session with your charge card, key fob or remotely via the app.
   Housing
   Elvi consists of a wall dock + a charging station. Elvi is designed with rugged, high-impact strength plastics that make its housing durable, robust, weather-resistant and wear-resistant.
   Card reader
   This is the area where you scan your charge card or key fob. Elvi reads the data from your card to start or stop a charging session.
   Socket
   Elvi with a socket offers you the opportunity to make use of your own charging cable.
   The socket is standard Type 2.
   Note: As an option, the socket can be provided with an integrated shutter system.

Product Classification

• EV Supply Equipment connected to AC supply network
• Permanently connected
• AC EV Supply Equipment
• Outdoor use
• Equipment for locations with non-restricted access
• Stationary equipment, mounted on walls, poles or equivalent means: surface-mounted
• Class I Equipment
• Mode 3 EVSE
• Operating temperature range: -25°C to 45°C
• Enclosure ratings: IP55, IK10

Unpack EVBox Elvi

Place Elvi package on a flat and stable surface.
Remove sleeve.

Open the charging station box. Put the instructions folder (A) aside.
Take out the charging station from its box.
Take out the wall dock. Skip this step if the wall dock is already installed (In this case, the wall dock is not included in the box).
Take out the bag with the screws, wall plugs and drill bits.

The keys (B) found in the instructions folder are only needed for removing the charging station (C) from its wall dock (D) (in case of maintenance).

Note: After installation, hand over the folder to the user, as it also contains the charge card (E), the key fob (F) and station ID + security code (G).

Wall dock with cover (optional)

Install wall dock

Warning: Risk of electric shock.

Before installing the wall dock, make sure that the power line you’re using is switched off on your service panel.
Make sure that the power line to Elvi is installed on a dedicated circuit breaker (MCB) on your service panel. The installation must incorporate an adequate residual-current device (RCD). The MCB must be in line with the capacity of the charging cable (3.7, 7.4, 11, 22 kW). In case the amperage rating of the charging cable is different than the amperage rating of the (MCB), the installer/user must change the station settings in the mobile app for station management and/or backend portal account as provided by the operator or service provider for this product.

Be aware that local regulations may be applicable and may vary depending on your region/country of residence. The installing party must always ensure that the station is installed according to the local regulations.

The installation settings of your service panel must always be adjusted by a qualified electrician.

Installation advice

32 A 1-phase or 3-phase
MCB| C-characteristic (MCB must be selected to match the am- perage settings of the charging station, considering MCB manufacturer specifications)
RCD| 40 A, 30 mA AC type A, high immunity type (for example: HPI, SI, HI, KV, etc)

Note for the installer: In case of a TT or IT electric grid with 230 V from line to line, Elvi must be installed with 1-phase by connecting the clamps on L1 and N.

Service wiring

Option1: 400 V 3-phase with neutral
For 3-phase use of a Wye-connected secondary, all three phases (L1, L2 and L3) and neutral must be connected. Each phase voltage must measure 230 V to neutral.

Option 2: 230 V 1-phase with neutral

For 1-phase use of a Wye-connected secondary, only a single phase (L1) and neutral must be connected. This phase voltage must measure 230 V between line and neutral.

Warning: In this configuration, the charging station operates only from a single phase (L1). Do not connect the remaining phases L2 and L3.

Option 3: 230 V 1-phase without neutral
In this configuration (without a neutral and 230 V from line to line), connect any two lines (L1, L2 or L3) to the L1 and neutral positions on the terminal block of the charging station.

Note: In case you are not sure about the available connection type at the service panel, consult a qualified electrician.

1. Select a solid and flat vertical surface for installing the wall dock.
   Ensure that the surface is even and solid enough to resist a pull force of at least 100 kg.

2. Cut the drilling template from the packaging.

3. Place the drilling template onto the wall and use a level device (e.g. bubble level) to align the template. Mark the 4 mounting points on the wall and remove the template.

4. Drill holes with a drill round 8 mm. Use the provided 8×65 mm plugs.

5. Screw in the provided 5×70 mm screws using the supplied torx T25 bit until the remaining distance from the wall is 10 mm. This is necessary in order to be able to hook on the wall dock.
   Mount the wall dock onto the wall.
   Fasten the 4 screws.

6. Remove the protective rubber cap.
   Undo the 4 corner screws (3x Torx T20 using the supplied T20 bit and 1x slotted using a regular flat-head screwdriver).
   Remove the transparent cover from the wall dock.

7. Measure the power cable’s diameter and cut out the correct diameter of the rubber seal in order to allow the power cable and optional data cables to get through.
   Note: Strain relief and rubber seal are supplied in a separate bag in the box.

8. Feed the power line and optional data wiring through the rubber seal.
   The total length of the power line fed through the rubber seal must be 180 mm.
   Strip the power line over a length of 130 mm.
   In case of stranded (flexible) wiring, use wire end sleeves with a ferrule length of 12-15 mm and apply a square crimp for optimal fit into the connection terminals.

9. Assemble the strain relief.
   Depending on the feed wire’s thickness, use either the small or large diameter on the strain relief. Simply flip the symmetrical parts to obtain a different strain relief diameter.
   The strain relief also accommodates for extra data cables on two sides (e.g. UTP/CAT5E/CAT6).

10. Place one part of the strain relief in the bottom of the wall dock.
    Place the feed wire over the bottom part of the strain relief and mount the rubber seal in the outer edge of the wall dock.
    Note: Be aware that the rubber seal has three groove edges and one tongue edge. Make sure that you place the tongue edge facing upwards.
    Place the top part of the strain relief over the feed wire and use the two 4 x 40 mm screws and the Torx T20 head to mount the strain relief on the feed wire. Do not overtighten.

11. Connect the wires in their designated terminals. Mount the transparent cover.
    Make sure no wiring is protruding from under the transparent cover.
    Make sure that the rubber seal gasket around the connectors is in place before assembling the transparent cover.
    Tighten the bolts with the T20 bit. Do not overtighten.
    Fasten the special bolt in the bottom right corner with a regular flat-head screw driver. This special bolt can be used for sealing the installation with a tamper-evident seal.

Note: Installation example of a 1-phase connection of Elvi.

Remove wall dock cover

(Optional)
Skip this step if the wall dock doesn’t have a cover.

Warning: Risk of electric shock.

Before removing the wall dock cover, make sure that the power line you’re using is switched off on your service panel.
Take the keys found in the box.
Insert the keys into the slots in the bottom of the wall dock. This releases the snap-fit connection of the wall dock cover to the wall dock. Make sure to push them in until they only stick out approx. 50 mm and cannot be pushed in any further.
Now you can remove the cover from the wall dock. Pull the cover away from the wall dock in a straight line.

Caution: Do not twist or skew the cover, as that might damage the snap fits and/or connectors.
Take out the keys from the wall dock.

Prepare for Elvi installation
Now the wall dock is ready for Elvi installation.

Activate EVBox Elvi

1. Download your mobile Elvi station management application from the location provided by your operator or service provider. For more details, contact your operator or service provider.

2. Log in to your account in the app.
   If you don’t have an account yet, create a new account in the app.
   Register Elvi in the app by adding its station ID and security code.
   Find the station ID on the back of your Elvi or in the supplied folder inside the Elvi packaging.
   Find the security code in the supplied folder inside the Elvi packaging.
   Find the charge card in the supplied folder inside Elvi packaging. Alternatively, a charge card can be sent to you separately by mail (this depends on your operator or service provider). For more details, contact your operator or service provider.

3. Follow the steps in the app to connect Elvi.
   Note: The charging station operates with a Wi-Fi or cellular connection (optional). Elvi will always search for Wi-Fi but it will choose the cellular connection (optional) when Wi-Fi is not found.
   Note: For Wi-Fi only model, the optional cellular connection is not available. You can see the specific model type of your device on the packaging box.
   4Activate your charge card in the mobile app for station management and/or backend portal account as provided by the operator or service provider for this product.
   If you have a key fob, this needs to be registered separately from your charge card. Your charge card and key fob have separate ID numbers.
   Your charge card/key fob tracks and registers all your charging sessions in your mobile app for station management and/or backend portal account as provided by the operator or service provider of this product.

Need more help?
If you need assistance with setting up Elvi or your mobile app for station management and/or backend portal account contact your operator or service provider of this product for further support.

Install station

Before mounting, write down the Elvi station ID.
This can be found on the backside of the station.

1. Align the station against the wall dock and press it in a straight line until you hear a clicking sound.
   To ensure that the connection is fully secured, press firmly on all four corners and check that there is no air gap between the wall dock and the station.

2. Switch on the power to the station on the service panel. Elvi will switch on automatically. This is indicated by a flashing red LED ring.
   Note: Please be aware that soon after its registration and activation, Elvi might start a software update automatically. Do not switch Elvi off.
   If the LED ring will not turn green after 20 minutes, verify that the station is online in the backend/portal account. If the station is not online, please contact your operator or service provider for this product.

Remove station

Warning: Risk of electric shock.

Before removing the charging station from the wall dock, make sure that the power line you’re using is switched off on your service panel. The LED ring of the charging plug must be off.

1. Take out the keys from the folder in the box.
   Insert the keys into the slots in the bottom of the wall dock. This releases the snap-fit connection of the charging station to the wall dock. Make sure to push them in until they only stick out approx. 50 mm and cannot be pushed in any further.

Now you can remove your charging station from the wall dock. Pull the charging station away from the wall dock in a straight line.

Important: Do not twist or skew the charging station, as that might damage the station’s snap fits and/or connectors.
Be aware that the charging station is still fixed on the connector (socket) of the wall dock and it requires some force to pull it off.
Take out the keys from Elvi wall dock.

Charge with EVBox Elvi

Start charging

1. Plug your charging cable into Elvi.
2. To start and stop a charging session, you can use a registered charge card, key fob, or your mobile Elvi station management application.
3. In case of charge card activation, hold your charge card (RFID Card) in front of the reader, marked with icon.
4. Elvi reacts with a beep. This means that your card is being authorized.
5. The Elvi LED ring turns blue when it starts charging.

Stop charging

1. In case of charge card activation, hold your charge card (RFID Card) in front of the reader, marked with icon.
2. Elvi reacts with a beep. This means that your charge card/key fob is being authorized. The Elvi LED ring turns green when it stops charging.
3. Unplug your charging cable from Elvi and place it back into your car. Alternatively, you can unplug your charging cable from Elvi directly and end your session.

Troubleshooting

All installation works need to be done by a qualified electrician.

Charging station

does not react

| No power to charging station| •       Check that the residual-current device and circuit breaker on the service panel are on (check by user).

•       Check that the supply cable entering the charging station is live. The LED ring should be on.

•       Turn the charging station off. Turn it on again after

20 seconds by flipping the circuit breaker or main switch to Elvi.

Residual-current device prevents charging.

LED ring flashes red 10x.

| •       Grounding error in the charging station

•       Special ground resistance needed for the vehicle

•       Fault in the vehicle or defective charging cable

| Contact your service technician for inspection and solution.

There are no user-serviceable parts.

LED ring lights up red constantly| Grounding fault| Check whether your electrical installation is properly grounded. Contact your service technician in case of doubt and for solving the local grounding situation.

See next page for more troubleshooting instructions.

•       Vehicle is fully charged

•       Grounding resistance is too high (with spe- cific vehicles,

this must be

< 50 Ohm)

| •       Check that the charging cable plug is inserted into Elvi properly (check by user).

•       Change the setting of the timer in the vehicle (check by user).

•       Replace the charging cable (user-serviceable).

•       Check that the ground resistance is correct (grounding measurement by electrician).

Red LED starts flashing immediately

after the card is held against the reader

| •       Charge card is not authorized for charging at this charging station

•       There is no communication with the

mobile app for station management.

| •       Check that the charge card is registered correctly (check by user).

•       Check the settings of your charging station in the mobile app for station management and/or backend

portal account as provided by the operator or service provider for this product. For further details, contact your operator or service provider.

•       Check that there is proper Wi-Fi reception where Elvi is installed (check by user).

•       Reboot your Wi-Fi network first. Then reboot Elvi, and check the Wi-Fi reception (check by user).

•       Check in the mobile app for station management that your Wi- Fi network is properly connected to Elvi.

Reconnect again. (check by user)

•       If your Elvi is equipped with the optional UMTS module, check that Elvi is in contact with the local cellular network and that it has proper reception. (check by charging point operator)

Warranty

1. EVBox warrants to Customer on delivery and for a period of three (3) years thereafter that the Products are free from material defects in material and workmanship and conform in all material aspects with the specifications as explicitly listed in the Documentation, except for charging cables, their connectors and software, for which the warranty is limited to three (3) months from delivery. Except as stated in this clause 9.1, EVBox provides no warranties of any kind in respect of the Products.

2. Subject to clause 9.3, EVBox shall, at its option, repair or replace defective Products, or refund the price of defective Products if:
   (a) Customer gives notice in writing during the warranty period within a period of fourteen (14) days after the Customer has discovered or should reasonably have discovered that some or all of the Products do not comply with the warranty as set out in clause 9.1;
   (b) Customer returns such Products to EVBox (at the location specified by EVBox) at Customer’s cost and following the RMA (return merchandise authorization) instructions from EVBox, if the nature of the Product allows such return; and
   (c) EVBox is given a reasonable opportunity of examining such Products and provided by Customer with all information it may reasonably require to proceed to such examination. With respect to repair, EVBox is entitled to apply problem-avoiding restrictions and/or Workarounds.

3.  EVBox shall not be liable for the Products’ failure to comply with the warranty in clause 9.1 if:
   (a) Customer makes any further use of such Products after giving a notice in accordance with or failed to provide notification within fourteen (14) days as set out in clause 9.2;
   (b) The Error arises because Customer failed to follow EVBox’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice (such as but not limited to use of the Products with parts, accessories or software not provided or approved by EVBox);
   (c) The Error arises as a result of EVBox following any customisation or Product specification supplied by Customer;
   (d) Repairs or other interventions on the Products are performed by persons not trained for this purpose, against EVBox’s oral or written instructions, or with parts not supplied or approved by EVBox; or
   (e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer and/or a third party, or abnormal working conditions (such as but not limited to damages resulting from vandalism, animals, high- pressure cleaners, or Error in connected vehicles).

4. In all cases, the following are excluded from the coverage of the warranty:
   (a) Travel costs and labour costs of repair, including time spent on preliminary work or on disassembly and reassembly, if the repair of the Products is to take place at the installation site due to the nature of the Products;
   (b) Cleaning, routine maintenance and preventative maintenance operations of the Products as defined in the Documentation, as well as the supply of products necessary for these operations;
   (c) Restarting operations after the Product has been secured, for example by circuit breakers, ground fault circuit interrupters (GFCIs), fuses or emergency stops; and
   (d) In general, all operations on site, especially if no parts need to be replaced.

5. The Agreement shall apply to any repaired or replacement Products supplied by EVBox.
   This warranty statement is subject to change.
   Please refer to evbox.com/general-terms-conditions for the latest version.

Declaration of conformity

EVBox B.V.,
NL registration KvK 32165082_000018683428
Fred. Roeskestraat 115, 1076 EE Amsterdam, The Netherlands declares under its’ sole responsibility that the following products:

• Article series E3321-XX50X: EVBox Charging station, 3-phase 32 A with socket provided that they are installed, maintained and used in the applications for which they were designed, in accordance with professional practices, relevant installation standards and manufacturer’s instructions for use and installation, are CE certified and comply with the essential requirements of EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EU and RED Directive 2014/53/EU in accordance with the following standards:
• EN/IEC 61851-1 (2017)
• EN/IEC 61851-21-2 (2018)
• EN/IEC 61000-32 (2014)
• EN/IEC 61000-3-3 (2013)
• EN 301 489-1 V2.2.0
• EN 301 489-3 V2.1.1
• EN 301 489-17 V3.2.0
• EN 301 489-52 V1.1.0
• EN 301 908-1 V11.1.1
• EN 301 511 V12.5.1
• EN 300 330 V2.1.1
• EN 300 328 V2.1.1
• EN 301 893 V2.1.1
• EN 300 220-1 V3.1.1
• EN 300 220-2 V3.1.1

Amsterdam, June 25th 2019

Arjan van Rooijen Chief Technical Officer

The present document is drawn up by way of information only and does not constitute an offer binding upon EVBox. EVBox has compiled the contents of this document to the best of its knowledge. No express or implied warranty is given for the completeness, accuracy, reliability or fitness for particular purpose of its content and the products and services presented therein. Specifications and performance data contain average values within existing specification tolerances and are subject to change without prior notice. Prior to ordering, always contact EVBox for the latest information and specification. EVBox explicitly rejects any liability for any direct or indirect damage, in the broadest sense, arising from or related to the use and/or interpretation of this document. EVBIM_082019 © EVBox Manufacturing B.V.

EVBox strives to manufacture products of the highest quality. EVBox products are fully CE certified and compliant with the essential requirements of EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. More details can be found at evbox.com or in this installation manual. EVBox products are sold with a limited warranty described at evbox.com/general- terms-conditions.

© 2019 EVBox Manufacturing B.V. All rights reserved. Elvi®, EVBox® and the EVBox logo are trademarks or registered trademarks.
EVBox Manufacturing B.V.
Fred. Roeskestraat 115
1076 EE Amsterdam
The Netherlands
evbox.com/support

References

• Smart EV charging stations and software | EVBox
• Partner Sales Terms | EVBox
• Help Center EVBox

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