roborock EWFD26HRR Qrevo Curv Robotic Vacuum Cleaner User Manual

EWFD26HRR Qrevo Curv Robotic Vacuum Cleaner

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Specifications:

• Product Name: Roborock Qrevo Curv Robotic Vacuum Cleaner
• Language: English
• Product Overview: Robotic vacuum cleaner with various sensors
  and features

Product Usage Instructions:

Safety Information:

Restrictions: Avoid using the robot in humid or
narrow spaces where it may be suspended in the air.

Product Overview:

The Roborock Qrevo Curv robotic vacuum cleaner comes equipped
with various sensors and components for efficient cleaning.

Installation:

Important Information: Remove any obstacles and
unstable items from the cleaning area to prevent accidents. Use
physical barriers in raised areas to avoid falls.

Assembly: Install the mop axles by aligning
them with the robot until you hear a click sound.

Positioning the Dock: Place the dock on a hard,
flat surface near a wall with sufficient space. Ensure good WiFi
coverage for app connectivity.

Connecting to the App:

Follow the instructions in the user manual to connect the
robotic vacuum cleaner to the mobile app for remote control and
scheduling cleaning tasks.

Instructions for Use:

Press any button to pause the robot during operation. Ensure the
mop cloths are securely placed for effective mopping.

Routine Maintenance:

Regularly clean the dustbin, filters, and brushes for optimal
performance. Replace disposable dust bags when full.

FAQ:

Common Issues:

• Issue: Robot not connecting to the app

• Solution: Check WiFi connection, restart the
  robot, and follow app pairing instructions.

• Issue: Robot getting stuck on obstacles

• Solution: Clear the area of obstacles, ensure
  sensors are clean, and check for any mechanical issues.

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Roborock Qrevo Curv
Robotic Vacuum Cleaner User Manual
Read this user manual with diagrams carefully before using this product and store it properly for future reference.

English

English

03

Français

15

Deutsch

25

Italiano

35

Español

45

Nederlands 55

Polski

65

Norsk

75

Svenska

85

English Contents
04 Safety Information 05 International Symbols Explanation 06 Product Overview 07 Installation 08 Connecting to the App 08 Instructions for Use 10 Routine Maintenance 12 Basic Parameters 13 Common Issues
03

Safety Information
Restrictions
WARNING
· For the purposes of recharging the battery, only use the detachable docking station roborock EWFD26HRR or EWFD27HRR provided with this product.
· The product must be switched off and the plug must be removed from socket outlet before cleaning or maintaining the product. · In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external
switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility. · The docking station can only be used to charge the robotic vacuum cleaner equipped with a 14.4 V/6400 mAh (TYP) lithium-ion battery.
CAUTION
· Only use the product in accordance with the User Manual. Any loss or damage caused by improper use will be borne by the user. · Do not allow to be used as a toy. Close attention is necessary when used by or near children. · Make sure dustbin, washable filter, dust bag, side brush, mop cloths, main brushes and main brush cover are installed in place before
cleaning. · Do not use the product to clean hard or sharp objects (such as decoration wastes, glass, and nails) to avoid scratching the robot, the dock
or the floor. · Do not sit or stand on the robot or dock. · To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock. · Do not put any low objects (such as shoes, mats) near raised areas like stairs. Otherwise, the robot may fall down caused by malfunctional
sensors. · To prevent water damage, make sure that the floor where the robot operates is free of water. · Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, a slide, or top of furniture. · Keep hair, loose clothing, fingers, and all body parts of people and pets away from seams, openings and moving parts of the product to
avoid possible injury. · Do not operate the product in a room where an infant or child is sleeping. · Do not carry the robot using vertical bumper, magnetic top cover, side brush or bumper. Do not move the dock by lifting dock base. · Do not use the dock to pick up stones, paper scraps, or other objects that may block the air duct. · Do not use the robot or dock to vacuum any burning or smoking items such as cigarettes, matches, hot ashes, or any flammable or
explosive items such as lighters, gasoline, or toner used in printers or copiers. · Place the dock on a hard, flat floor. Keep the dock, robot, and power cord away from fire and heat sources like a heating radiator. Avoid
humid and narrow spaces or locations where the robot may be suspended in the air.
04

· Do not place any object on top of the robot or dock, near the suction inlet of the dock, or cover them with any item (including dust-proof cover).
· Do not use without dust bag. · Do not operate the product if it has been damaged in any way. Contact customer service for help. · Always operate the device in well-ventilated areas to prevent overheating. · Roborock disclaims all liability for indirect, incidental, or consequential damages resulting from the use, misuse, or inability to use this
product. This disclaimer does not affect any statutory rights that may not be disclaimed under applicable law. · Do not rinse the robot and the dock.
Battery and Charging WARNING
· Always use a properly grounded power outlet to minimize the risk of electric shock. If such a socket is not available, consult an electrician to make one available.
· Be sure that the supply voltage meets the requirements listed on the dock. · To prevent potential smoke, heat, or fire, only use the battery, charger, power cord, dock, and other accessories provided with the product. · Do not use the product with any type of power adapter, as this may cause danger and void the warranty. · Do not discard waste batteries. Leave them with a professional recycling organization. · If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures. · If the product is left unused for a long period, store it in a cool, dry place after having it fully charged, unplugged, and switched off.
Recharge it at least every three months to avoid battery overdischarge. · To transport the product, be sure to unplug the dock, switch off the robot, and empty water tanks. Use of the original packaging is advised.
International Symbols Explanation
­ PROTECTIVE EARTH (Protective Ground) symbol [symbol IEC 60417-5019 (2009-02)] 05

A Product Overview
A1 Robot (Top View)
–Power/Clean · Press and hold to turn the robot on or off · Press to start cleaning
–Power Indicator Light · White: Battery level 15% · Red: Battery level < 15% · Breathing: Charging or starting up · Flashing red: Error · Breathing blue: Remote viewing · Flashing blue slowly: Waiting for WiFi connection · Flashing blue quickly: Connecting · Steady blue: Voice assistant working/WiFi connected
–Dock · Robot not on dock: Press to start docking/Press and hold to start spot cleaning · Robot on dock: Press to start emptying/Press and hold to wash the mop cloths
Note: Press any button to pause a running robot.
A1-1–Microphones A1-2–Vertical Bumper A1-3–LiDAR Sensor A1-4–LED Fill Light A1-5–Dock Locator A1-6–Reactive AI Obstacle Recognition
Sensor

A1-7–Bumper A1-8–Wall Sensor
A2 Robot (Bottom View)
A2-1–Cliff Sensors A2-2–Carpet Sensor A2-3–Side Brush A2-4–Main Brush Cover A2-5–Omnidirectional Wheel A2-6–Main Brushes A2-7–Main Brush Cover Latches A2-8–Main Wheels A2-9–Mop Cloths
A3 Robot (Top Cover Removed)
A3-1–Magnetic Top Cover A3-2–Suction Inlet A3-3–Automatic Lift and Rotate Mop
Modules A3-4–Reset Button A3-5–Dustbin A3-6–Charging Contacts A3-7–Air Outlets A3-8–Communication Sensor A3-9–Self-Filling Port A3-10–Positioning Button
A4 Mop Cloth Mount
A4-1–Hook and Loop Pads A4-2–Mop Axle
Note: Secure the mop cloths flat in place.
A5 Mop Cloth
06

A6 Dustbin
A6-1–Dustbin Latch A6-2–Suction Inlet A6-3–Air Inlet A6-4–Washable Filter A6-5–Filter Latch
A7 Power Cord
A8 Disposable Dust Bag
A9 Empty Wash Fill Dock (Back View)
A9-1–Power Port
A10 Empty Wash Fill Dock
A10-1–Dock Cover A10-2–Dust Container Cover A10-3–Dirty Water Tank A10-4–Water Tank Latch A10-5–Water Tank Handle A10-6–Filter A10-7–Dust Bag Slot A10-8–Clean Water Tank A10-9–Status Indicator Light
· Breathing: Emptying/Mop washing · Red: Dock error · Off: Powered off/Charging
A10-10–Dock Base A10-11–Charging Contacts A10-12–Drain Port A10-13–Cleaning Tray Filter

A10-14–Drying Air Outlets A10-15–Dock Location Beacon A10-16–Suction Inlet A10-17–Robot Refill Port A10-18–Cleaning Tray Module A10-19–Water Level Float A10-20–Clean Water Dispensers
B Installation
B1 Important Information
B1-1–Tidy cords, hard or sharp objects (such as nails and glass), and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
B1-2–When using the robot in a raised area (such as in a duplex apartment), always use a physical security barrier to prevent accidental falls that may result in personal injury or property damage.
Notes: · When using the robot for the first time, follow it
throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses. · To prevent excessive buildup of dirt on the mop cloths, floors should be vacuumed at least three times before the first mopping cycle.

B2 Assembly
B2-1–Align and install the mop axles into the robot in place until you hear a click.
B2-2–Click
B3 Positioning the Dock
Place the dock on a hard, flat floor (wood/ tile/concrete etc.), flat against a wall, and reserve a space of at least 0.9 m (2.96 ft) in height, 0.46 m (1.51 ft) in width and 1.2 m (3.94 ft) in depth. Make sure that the location has good WiFi coverage for a better experience with the mobile app. Plug in and make sure that the status indicator light is on.
B3-1–More than 1.2 m (3.94 ft) B3-2–More than 0.9 m (2.96 ft) B3-3–More than 0.46 m (1.51 ft)
Notes: · If the power cord hangs vertically to the ground, it
may be caught by the robot, causing the dock to be moved or disconnected. · The status indicator light is on when the dock is powered on, and off when the robot is charging. · The status indicator light turns red if an error occurs. · Place the dock on a hard, flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air. · Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt and cause docking and departing problems. · Keep the dock away from direct sunlight or anything that may block the dock location beacon, otherwise the robot may fail to return to the dock. · Do not use the dock without clean water tank, dirty water tank, dust container cover, disposable dust bag, or cleaning tray module.

· Maintain the dock according to the Routine Maintenance. Do not clean the dock power cord and charging contacts with a wet cloth or tissue.
· All docks are subject to water-based tests before leaving the factory. It is normal that a small amount of water remains in the waterway of the dock.
B4 Powering On & Charging
Press and hold to power on the robot. Wait until the power indicator light is steady, and then place the robot in front of the dock. Make sure the dock is plugged in. Then, press
and the robot will automatically return to the dock for charging. The robot is equipped with a built-in high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged.
B4-1–Dock status indicator light off, robot power indicator light breathing: Charging.
Note: The robot may not be turned on when the battery is low. In this case, place the robot to the dock for charging.

07

Connecting to the App
1. Download the App
Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.
2. Reset WiFi
Press and hold and simultaneously until you hear the “Resetting WiFi” voice message. The reset is complete when the power indicator light flashes blue slowly. The robot will then wait for a connection.
Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.
3. Add Device
Open the Roborock app, tap the “Add Device” or “+” button and add your device following the in-app guide.
Notes: · The actual process may vary due to ongoing app updates.
Follow the guide provided in the app. · Only 2.4 GHz WiFi is supported. · If the robot waits more than 5 minutes for a connection,
WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.

C Instructions for Use
Turning On/Off
Press and hold to turn on the robot. The power indicator light will come on, and the robot will be on standby. Press and hold to turn off the robot and complete the cleaning cycle.
Note: The robot cannot be turned off when it is being charged.
C1 Filling the Clean Water Tank
Open the dock cover, lift the clean water tank, open its lid, and then fill it with tap water. After filling, close the lid, lock the latch, and then put the clean water tank back to the dock.
Notes: · To prevent damage, do not use any disinfectant and
only use cleaning solution recommended by Roborock. · Do not add too much cleaning solution to prevent the
robot from working improperly due to slipping. · To avoid deformation, only use cold water. · If any water stains remain on the outside of the
water tank, wipe them with a soft, dry cloth before reinstalling the tank.
Starting Cleaning
Press to start cleaning. The robot will plan its cleaning route and in each room, it firstly draws out edges and then fills the room in a zigzag pattern. In so doing, the robot cleans all rooms one by one, thoroughly and efficiently.

Notes: · To make sure the robot returns to the dock automatically,
start the robot from the dock and do not move the dock during cleaning. · Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting a cleanup. · Before cleaning, tidy cords (including the power cord of the dock) and valuables from the floor. Loose items may be dragged by the robot, resulting in the disconnection of electrical appliances or damage of cords and property. · If cleaning is completed in less than 10 minutes, the robot will clean the area twice. · If the battery runs low during a cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off. · The robot will retract mop cloth mounts to clean the carpet. You can also set the carpet as a no-go zone in the app to avoid it. · Before starting each cleaning task, make sure that the mop cloths have been properly installed.
Spot Cleaning
Press and hold to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) × 1.5 m (4.9 ft) square area centered on itself.
Note: After spot cleaning, the robot will automatically return to the starting point and be on standby.
Pause
When the robot is running, press any button to pause it, press to resume cleaning. Press on a paused robot to send it back to the dock.
Note: Placing a paused robot on the dock manually will end the current cleanup.

08

Sleep
If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator light will flash every few seconds. Press any button to wake the robot up.
Notes: · The robot will not go to sleep when it is charging. · The robot will automatically shut down if left sleep for
more than 12 hours.
DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period, or set whether to enable auto topup, emptying and drying, to dim indicator lights, or lower the volume of the voice message during the DND period.
Mop Washing
During cleaning, the robot automatically determines when it should return to the dock for mop washing and water tank refilling to maximize its mopping performance. To manually start washing, tap the corresponding button in the app. Press any button to stop washing.
Notes: · To ensure the robot automatically washes the mop
cloths, start it from the dock and avoid moving the dock during cleaning. · To avoid burns from hot water, do not touch the clean water dispensers.

· Mop wash frequency and mode can be modified in the app.
Emptying
After cleaning, the robot will return to the dock and auto-emptying will begin as needed. To manually start emptying, press on the docked robot or tap the corresponding button in the app. Press any button to stop emptying.
Notes: · When emptying has been left unused for a long
period, empty the dustbin manually and make sure the air inlet is clear for optimal emptying performance. · Auto-emptying can be disabled in the app. · Avoid frequent manual emptying. · Do not use without dust container cover or disposable dust bag installed in place.
Drying
After mop washing or after cleaning, drying will begin as needed. To manually start or stop drying, tap the corresponding button in the app.
Notes: · Drying duration can be modified in the app. · Auto-drying can be disabled in the app. · Stay away from the drying air outlets during drying.
Charging
After cleaning, the robot will automatically return to the dock to charge. Press to send the paused robot back to the dock. The power indicator light will breathe during robot charging.

Note: If the robot fails to find the dock, it will automatically return to its starting position. Place the robot on the dock manually to recharge.
Error
If an error occurs, the power indicator light will flash red or status indicator light will be steady red. A pop-up notification will appear in the app and a voice alert may sound.
Notes: · The robot will go to sleep automatically if left in a
malfunctioning state for over 10 minutes. · Placing a malfunctioning robot on the dock manually
will end the current cleanup.
Resetting the System
If the robot does not respond when a button is pressed or cannot be turned off, reset the system by removing the magnetic top cover and pressing the Reset button.
Note: After resetting the system, existing settings such as scheduled cleaning and WiFi will be restored to factory settings.
Restoring Factory Settings
If the robot does not function properly after a system reset, power it on. Press and hold and at the same time, press the Reset button until you hear the “Restoring factory settings. This will take about 5 minutes.” voice message. The robot will then be restored to factory settings.

09

D Routine Maintenance
Note: The frequency of replacement may vary with the actual situation. If abnormal wear occurs, replace the parts immediately.
D1 Main Brushes

• Clean every 2 weeks and replace every 6-12 months.
  D1-1–Main Brush Cover D1-2–Main Brush Cover Latches D1-3–Main Brushes D1-4–Main Brush Bearing
  D1-5–Turn over the robot and press the two latches inwards to remove the main brush cover.
  D1-6–Lift the main brushes and pull them out, remove bearings and remove any entangled hair or dirt at both ends of the main brushes and bearings.
  D1-7–Reinstall the main brush bearings. And then, reinstall the main brushes and make sure the color of the main brush, main brush bearing and the arrow on the robot match.
  D1-8– Reinstall the main brush cover. Make sure its four teeth are fully seated in the slots, and press the main brush cover until you hear it lock with a click.

Notes: · To securely install the main brush cover, make sure to
press both of the main brush cover latches in place. · It is recommended to wipe the main brushes with a
wet cloth. If the main brushes are wet, air-dry them away from direct sunlight. · Do not use corrosive cleaning fluid or disinfectant to clean the main brushes.
D2 Side Brush

• Clean monthly and replace every 3-6 months.
  Unscrew the side brush screw. Remove and clean the side brush. Then, reinstall the brush and tighten the screw.
  D3 Omnidirectional Wheel
• Clean as required.
  D3-1–Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.
  Note: The omnidirectional wheel bracket cannot be removed.
  D3-2–Rinse the wheel and the axle with water to remove any hair and dirt. Air- dry, reinstall, and press the wheel and axle back in place.
  D4 Main Wheels
• Clean as required.
  Clean the main wheels with a soft, dry cloth.

D5 Dustbin

• Clean as required.
  D5-1–Remove the magnetic top cover of the robot and press the dustbin latch to take out the dustbin.
  D5-2–Remove the washable filter and empty the dustbin.
  D5-3–Fill the dustbin with clean water and reinstall the washable filter. Gently shake the dustbin, and then pour out the dirty water.
  Note: To prevent blockage, only use clean water without any cleaning liquid.
  D5-4–Allow at least 24 hours for the dustbin and washable filter to dry thoroughly before reinstalling them.
  D6 Washable Filter
• Clean every 2 weeks and replace every 6-12 months.
  D6-1–Remove the filter. D6-2–Rinse the filter repeatedly and tap it
  to remove as much dirt as possible.
  Note: Do not touch the surface of the filter with hands, brushes, or hard objects to avoid potential damage.
  D6-3–Allow at least 24 hours for the filter to dry thoroughly before reinstalling it.

10

D7 Mop Cloths

• Clean as required and replace every 1-3 months.
  D7-1–Remove the mop cloths from mop cloth mounts. Clean the mop cloths and air-dry them.
  Note: A dirty mop cloth will affect the mopping performance. Clean it before use.
  D7-2–Stick the mop cloths on the mounts flat in place.
  D8 Robot Sensors
• Clean as required.
  Use a soft, dry cloth to wipe and clean all sensors, including: D8-1–Dock Locator D8-2–Reactive AI Obstacle Recognition
  Sensor D8-3–Wall Sensor D8-4–Communication Sensor D8-5–Cliff Sensors D8-6–Carpet Sensor
  D9 Moving the Dock
  To move the dock, grip the handle on the back with one hand and the inner side of the front board with the other hand. Do not lift the dock base directly to prevent the dock from falling off.

D10 Dirty Water Tank

• Clean as required.
  Open the dirty water tank lid and pour out the dirty water. Fill the tank with clean water, close the lid, lock the latch, and shake. Pour out the dirty water. Lock the lid and reinstall the tank.
  Notes: · To avoid deformation, only use cold water. · If any water stains remain on the outside of the
  water tank, wipe them with a soft, dry cloth before reinstalling the tank.
  D11 Charging Contacts
• Clean as required.
  Use a soft, dry cloth to wipe the charging contacts on the robot and the dock.
  D12 Replacing Disposable Dust Bag
• Replace as required.
  D12-1–Open the dock cover and remove the dust container cover.
  D12-2–Remove the disposable dust bag and discard it.
  Notes: · The dust bag handle seals the bag on removal to
  prevent leakage. · Always install a dust bag before putting back the dust
  container cover to avoid auto-emptying without the bag. You can also disable auto-emptying in the app.
  D12-3–Clean the filter with a dry cloth, insert a new disposable dust bag into the slot all the way in, and spread it evenly.

Note: Make sure the disposable dust bag is properly installed to avoid waste escaping and damaging the dock.
D12-4–Reinstall the dust container cover in place and close the dock cover to make sure the dust container is securely sealed.
D13 Cleaning Tray Module

• Clean as required.
  D13-1–Remove the cleaning tray module.
  D13-2–Remove the cleaning tray and filter from the module and then rinse them with water.
  D13-3–Reinstall the filter and cleaning tray. Then, reinstall the cleaning tray module.

11

Basic Parameters
Robot

Model Battery Rated Input Charging Time

V10VIV
14.4 V/6400 mAh (TYP) lithium-ion battery 20 VDC 1.5 A Approx. 4 hours

Note: The serial number is on a sticker on the underside of the robot.

Empty Wash Fill Dock

Model

EWFD26HRR

Rated Input Voltage 220-240 VAC

Rated Frequency 50-60 Hz

Rated Input (Dust collection)

3 A

Rated Input (Hot-water mop washing)

5.7 A

Rated Input (Charging & drying)

0.6 A

Rated Output

20 VDC 1.5 A

12

Common Issues

Issue

Solution

Unable to power on

· Battery low. Put the robot on the dock and charge it
before use. · Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).

Unable to charge

· Dock not connected to power. Check whether both
ends of the power cord are properly connected. · Poor contact. Clean the charging contacts of the dock
and the robot. · Check that the status indicator light is on.

Slow charging

· When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
battery life. · Charging contacts dirty. Wipe them with a dry cloth.

Unable to return to dock

· Too many obstacles near the dock. Move it to an open
area. · Robot too far from the dock. Place it closer and retry.

Abnormal behavior Noise during cleaning
Unable to connect to WiFi

· Restart the robot.
· The main brushes, side brush, or main wheels may be jammed. Turn off the robot and clean them.
· The omnidirectional wheel may be jammed. Use a screwdriver to remove it for cleaning.
· WiFi disabled. Reset the WiFi and try again. · Poor WiFi signal. Move the robot to an area with
better WiFi. · Abnormal WiFi connection. Reset the WiFi, download
the latest app version and retry. · Unable to connect to WiFi abruptly. There may be an
error with your router settings. Contact Roborock Customer Service for help with troubleshooting.

Issue

Solution

Is power always being drawn when the robot is on the dock?

· The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.

Does the robot need to be charged for at least 16 hours for the first three uses?

· No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged.

The robot does not resume cleaning after recharging

· Make sure that the robot is not in DND mode. DND mode will prevent auto top- up.
· If the robot is placed manually on the dock or sent to dock by pressing buttons, it will not be able to resume cleaning.

The robot begins to miss certain spots

· The wall sensor, cliff sensors, or carpet sensor may be dirty. Clean them with a soft, dry cloth.

Scheduled cleaning is not working
The status indicator light is steady red

· Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 15%.
· Voltage error. Check that the local voltage meets the requirements listed on the dock.
· Check clean water tank placement or refill the tank as required.
· Check dirty water tank placement or empty the tank as required.
· The cleaning tray module or cleaning tray filter is not installed or not properly installed.

13

Common Issues

Issue

Solution

Reduced emptying performance or unusual noise when emptying

· The main brushes or main brush cover is not properly installed. Check and install in place.
· The filter, air duct, suction inlet, air inlet, dustbin or disposable dust bag is blocked. Clean to remove blockages.

Reduced mop washing performance

· The mop cloths are not attached properly. Stick them on the mounts flat in place.
· The floor is dirty. Change the mop washing mode to
“Deep” in the app for better cleaning.

Unable to start auto-drying

· Auto-drying is disabled. Check in-app settings. · If the robot departs the dock during drying, the drying
will end in advance. · In a humid environment, it is recommended to extend
the drying duration in the app to improve the drying
performance.

Unable to auto-empty

· Auto-emptying is disabled. Check in-app settings. · Dock dust container cover is not installed. Check and
install. · Auto-emptying will not be triggered if the robot
returns to the dock without cleaning. · The robot will not auto-empty after returning to the
dock in DND mode. Adjust cleaning or DND period, or
start emptying manually. · Auto-emptying will not be triggered if the robot is
moved to the dock manually. Start emptying manually. · The battery level is lower than 10%. Charge the robot
until the battery reaches 10%.

Issue

Solution

Unable to wash the mop cloths

· The mop cloths will not be washed if not used. · If the robot does not start from the dock or no dock
is found on the app map, it will not return to the dock
for mop washing. · Check clean water tank placement or refill the tank as
required. · Check dirty water tank placement or empty the tank
as required. · Check that the cleaning tray module or cleaning tray
filter has been correctly installed.

Unable to wash the mop cloths with hot water

· Check that Mop Washing with Hot Water is enabled in the app.

Unable to extend the mop cloth

· Check that the FlexiArm Design Extended Mopping
feature is enabled in the app. · The mop cloth will only extend along walls and certain
obstacles. · Check if the mop extension structure is stuck.

The side brush is unable to extend

· Check that the FlexiArm Design Extended Cleaning
feature is enabled in the app. · The side brush does not extend for every corner or
every time when the robot cleans along the wall. · Check whether the side brush is jammed.

14

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