Shark AV2820VEUKWH SERIES Robot Vacuum Owner’s Manual

Shark AV2820VEUKWH SERIES Robot Vacuum

Product Information

Product: Robot Vacuum with Self-Empty Base

Model: RV2820VEUK/AV2820VEUKWH Series

Specifications

• Class 1 Laser
• Self-Empty Base with power supply
• For dry surfaces (except WD model for wet surfaces)

Product Usage Instructions

Important Safety Instructions

• Always turn off the power before lifting the robotic vacuum cleaner.
• Avoid looking directly into the laser.
• Inspect all parts for damage before each use.
• Do not expose any parts to water or liquids.

General Warnings

• Remove cords from areas that need to be cleaned for best performance.
• Avoid operating the robotic vacuum cleaner in rooms with sleeping infants or children.
• Avoid operating the robotic vacuum cleaner in areas with lit candles or fragile objects on the floor.
• Avoid operating the robotic vacuum cleaner near lit candles on furniture.
• Do not allow children to sit on the robotic vacuum cleaner.

Use Warnings

• This appliance can be used by children ages 8 years and older under supervision.
• Avoid putting hands into any openings in the Self-Empty Base or robot.
• Avoid damaging the cord; do not pull, carry, or unplug by the cord.
• Keep nozzle and vacuum openings away from body parts and loose clothing.

FAQ

• Q: Can children use this robot vacuum?
  • A: This appliance can be used by children ages 8 years and older under supervision.
• Q: Can the robot vacuum be operated on wet surfaces?
  • A: Only use the robot vacuum on dry surfaces unless it is a WD model designed for wet surfaces.

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE

• FOR HOUSEHOLD USE ONLY If the charging cable plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING

To reduce the risk of fire, electric shock, injury, or property damage:

LASER WARNING

THIS PRODUCT HAS A CLASS 1 LASER. IT IS SAFE UNDER REASONABLY FORESEEABLE CONDITIONS (AS DEFINED IN THESE INSTRUCTIONS.) ALWAYS TURN OFF THE POWER BEFORE LIFTING THE ROBOTIC VACUUM CLEANER OR PERFORMING ANY MAINTENANCE ON IT. DO NOT LOOK DIRECTLY INTO LASER.

GENERAL WARNINGS

1. For best performance and coverage, remove cords from areas that need to be cleaned.

2. Do not operate the robotic vacuum cleaner in a room where an infant or child is sleeping.

3. Do not operate the robotic vacuum cleaner in an area where there are lit candles or fragile objects on the floor to  be cleaned.

4. Do not operate the robotic vacuum cleaner in a room that has lit candles on furniture that the robotic vacuum cleaner may accidentally hit or bump into.

5. Do not allow children to sit on the robotic vacuum cleaner.

6. Do not use the robot on a wet surface, unless it is a WD model mopping robot. When using an electrical appliance, basic precautions should always be followed, including the following:

7. The robotic vacuum cleaner system consists of a robotic vacuum and a Self-Empty Base with a power supply. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.

8. Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.

9. Use only identical replacement parts.

10. This robotic vacuum cleaner contains no serviceable parts.

11. Use only as described in this Owner’s Guide. DO NOT use the robotic vacuum cleaner for any purpose other than those described in this Owner’s Guide.

12. With the exception of filters, DO NOT expose any parts of the robotic vacuum cleaner to water or other liquids.

13. DO NOT put hands into any opening in the Self-Empty Base or robot.
    USE WARNINGS

14. This appliance can be used by children ages 8 years and older and persons with reduced physical, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

15. Children shall not play with the appliance.

16. For your robot’s cliff sensors to work properly, all runners, rugs, or carpets must be eight inches from any stairs (or must be continuous and extend over the edge of the stairs). If a runner, rug, or carpet edge that is less than eight inches from the stairs cannot be moved, you must use a digital no-go zone to block off the stairs. For non-app users, use a boundary to block off an unsafe boundary.

17. To minimize the risk of the robotic vacuum cleaner traveling beyond an unsafe boundary (stair/cliff edges, fireplaces, water hazards), establish these areas as no-go zones using the mapping feature in the SharkClean mobile app. Upon setting the boundary, run the vacuum and visually confirm that the settings effectively prevent it from passing beyond the set boundary. Adjust settings as necessary.

18. This product has a Class 1 Laser. It is safe under reasonably foreseeable conditions (as defined in this Owner’s Guide). Always turn off the power before lifting the robotic vacuum cleaner or performing any maintenance on it.

19. DO NOT look directly into laser.

20. Always turn off the robotic vacuum cleaner before inserting or removing the filter or dust bin.

21. DO NOT handle plug, Self-Empty Base, charging cable, or robotic vacuum cleaner with wet hands. Cleaning and user maintenance shall not be made by children without supervision.

22. DO NOT use without robot dust bin and filters in place.

23. DO NOT damage the cord:

    • a) DO NOT pull or carry Self-Empty Base by the cord or use the cord as a handle.
    • b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
    • c) DO NOT close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.

24. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

25. DO NOT use robotic vacuum cleaner if airflow is restricted. If the air paths become blocked, turn the vacuum cleaner off and remove all obstructions before turning on the unit again.

26. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.

27. DO NOT use if robotic vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.

28. DO NOT place robotic vacuum cleaner on unstable surfaces.

29. DO NOT use to pick up:

    • a) Liquids.
    • b) Large objects.
    • c) Hard or sharp objects (glass, nails, screws, or coins).
    • d) Large quantities of dust (drywall dust, fireplace ash, or embers.)
    • e) DO NOT use as an attachment to power tools for dust collection.
    • f) Smoking or burning objects (hot coals, cigarette butts, or matches).
    • g) Flammable or combustible materials (lighter fluid, gasoline, or kerosene).
    • h) Toxic materials (chlorine bleach, ammonia, or drain cleaner).
    • i) Toxic materials (high concentrations of chlorine bleach liquid, high concentrations of ammonia, or drain cleaning solution).

30. DO NOT use in the following areas:

    • a) Wet or damp surfaces.
    • b) Outdoor areas near fireplaces with unobstructed entrances.
    • c) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust.)
    • d) In an area with a space heater.
    • e) Near fireplaces with unobstructed entrances.

31. Turn off the robotic vacuum cleaner before any adjustment, cleaning, maintenance, or troubleshooting.

32. Allow all filters to air-dry completely before reinstalling them to prevent liquid from being drawn into electric parts.

33. DO NOT modify or attempt to repair the robotic vacuum cleaner or the battery yourself, except as indicated in this Owner’s Guide. DO NOT use the vacuum if it has been modified or damaged.

34. DO NOT use any household cleaners (all-purpose cleaners, glass cleaners, bleach) on any of the polished high gloss surfaces on the Self-Empty Base or robotic vacuum cleaner as they contain chemicals that may damage these surfaces. Instead, use a cloth dampened with water to gently clean.
    BATTERY USE

35. The battery is the power source for the robotic vacuum cleaner. Carefully read and follow all charging instructions.

36. To prevent unintentional starting, ensure the robotic vacuum cleaner is powered off before picking it up or carrying it.

37. For Shark® PowerDetect Self-Empty XL base replacement, use XDKRV2820VEUK/ XDKAV2820VEUK. For replacement battery, use RVBAT850A battery pack.

38. Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals together increases the risk of fire or burns.

39. Under abusive conditions, liquids may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes, seek medical help.

40. Robotic vacuum cleaner should not be stored, charged, or used at temperatures below 10°C (50°F) or above 40°C (104°F). Ensure the battery and vacuum have reached room temperature before charging or use. Exposing the robot or battery to temperatures outside of this range may damage the battery and increase the risk of fire.

41. DO NOT expose the robotic vacuum cleaner or battery to fire or temperatures above 265°F (130°C) as it may cause an explosion.

For the latest warnings and cautions, go to www.sharkclean.co.uk/robothelp

GETTING TO KNOW YOUR SHARK POWERDETECT

LIVING WITH YOUR ROBOT

Questions? Steps if You’re Stuck: Having trouble connecting to your robot? For how-to videos, FAQs, troubleshooting, and tips & tricks visit: sharkclean.co.uk

• Your robot can easily climb over most thresholds, but if one is higher than 2.5cm, set up a no-go zone in the app to block it off.
• While your robot is cleaning, DO NOT pick it up and move it, or move the Self-Empty Base—this will impact the robot’s ability to map your home. If the base is moved, you will need to remap your home.

NOTE:

Please ensure dock is not placed in area with direct sunlight

NOTE:

Shark Robots use 2.4 GHz networks to connect. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz.

Restart your phone

• Turn off phone, wait a few minutes, then turn it back on and connect to Wi-Fi.

Reboot your robot

• Take robot off base and press and hold down the DOCK button on the robot for 12 seconds. Turn your robot back on by placing it on the base.

Reboot your router

• Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
• Then follow the steps outlined in the SharkClean app Wi-Fi setup instructions.

PREP YOUR HOME

Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it cleans. To prevent the robot from entering areas you don’t want it to, set up no-go zones in the app. For best results, prepare your home as indicated below, and schedule a daily cleaning to ensure all floor areas are regularly maintained.

NOTE : Scheduling is one of many features that can only be done in the app.

• OBSTRUCTIONS
  • Your PowerDetect robot detects obstacles and navigates the robot around them. Robot can see and avoid objects close to the ground like socks, shoes, toys, and more. To ensure a complete map of your home, open interior doors.
• SCHEDULING
  • Schedule whole-home vacuuming runs with the app.
• STAIRS
  • Your robot’s cliff sensors will prevent it from falling off ledges. For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 8 inches from any stairs, or must extend over the edge of the stairs.

SELF-EMPTY BASE SETUP ****

• Find a permanent Location for the base in a central area. Ensure the base is not placed in area with direct sunlight.
• Ensure the chosen location has a strong Wi-Fi signal.
• Remove any objects that are closer than 0.3m from either side of the base, or close than 0.6m from the front.
• Plug in the base.

INSTALLING THE SIDE BRUSH

• Attach the side brush to the post on the bottom of the robot
• NOTE: Side brush design may vary.

ROBOT INDICATOR LIGHTS

• When cleaning, the remaining battery level is indicated by the number of LED lights illuminated. At full battery power, 5 indicator lights will be illuminated. At 80% battery, 4 indicator lights will be illuminated, and so on.

If your robot is low on battery power, the left LED light will pulse RED. Manually place the robot on the base to begin charging. When the robot is charging, the battery indicator light will pulse, based on the current battery charge level: RED for low, YELLOW for medium, GREEN for high.

DIRTDETECT

Detects hidden debris and automatically boosts power until no more dirt is detected. When the robot detects a mess, the lights on the robot will turn purple to indicate that DirtDetect is enabled. The robot will deep-clean in a 3′ x 3′ pattern.

ACTIVE LIFT & LOWER

The robot lifts itself over bumps, rugs, and low thresholds (less than 2.5cm) with ease. The orange lights will illuminate when the robot moves over obstacles

SIDE BRUSH NOT SPINNING ON CARPET

The side brush will not spin on a carpeted area to prevent entanglement with carpet threads.

SELF-EMPTY BASE INDICATOR LIGHTS

• Base ON and Robot Charging – Solid Blue
• Base ON but Robot Not Charging – Solid Green
• Robot Evacuating into Self-Empty Base – Pulsing Green

CHARGING

IMPORTANT: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge your robot

• To TURN THE ROBOT ON: Place the robot on the Self-Empty Base or hold down DOCK button for 5 to 7 seconds, until the indicator lights turn on.
• When the cleaning cycle is complete, or if the battery is running low, the robot will search for the Self- Empty Base. If the robot doesn’t return to the base, its charge may have run out

DOCK AND CLEAN BUTTONS

• CLEAN BUTTON
  If the robot is on the base, press the CLEAN button for a whole-home clean. Press again to pause the cleaning session.

• DOCK BUTTON
  To turn on/off your robot, press the DOCK button for 5-7 seconds. Press the DOCK button to allow the robot to go back to the Self-Empty Base.

• RECHARGE & RESUME
  Press and hold the DOCK button for 15 seconds to turn Recharge & Resume ON or OFF.

The Recharge & Resume function is turned ON by default. The robot will run until it reaches low battery, and if its cleaning mission is not complete, it will return to the base, recharge, and pick up where it left off.

USING THE SHARK POWERDETECT

Please visit support.sharkclean.co.uk or call 0800 862 0453 for answers to all your app questions.

USING THE SHARKCLEAN APP AND VOICE CONTROLS

Get the most out of your Shark robot vacuum with these app features:

• Recharge and Resume
  The robot will return to the Self-Empty Base, recharge, and can pick up where it left off.

• No-Go Zones
  Use the no-go zones in the app to keep your robot out of the areas you would like it to avoid.

• Scheduling
  Set up whole-home cleanings for any time, any day.

• Control From Anywhere
  Wherever you are, you’re in control of your robot.

• Cleaning Reports
  Each time your robot cleans, your app will generate a cleaning report.

Search for SharkClean in the app store and download the app to your iPhoneTM or AndroidTM.

SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA

Visit support.sharkclean.com for setup instructions, which include how to enable Shark Skill for Amazon Alexa and using with Google Assistant.

Google Assistant:

• Hey Google, start vacuuming.
• Hey Google, tell (robot name) to vacuum.
• Hey Google, pause vacuuming.
• Hey Google, tell (robot name) to go home.

Amazon Alexa:

• Alexa, ask Shark to start vacuuming/cleaning the (room name).
• Alexa, start/stop the vacuum.
• Alexa, send the vacuum to Self-Empty Base.

WI-FI TROUBLESHOOTING

• Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz.
• Do not use a VPN or a proxy server. Hotspot available to connect only at 2.4GHz.
• Make sure Wi-Fi isolation is turned off on the router.
• If you cannot connect, call 0800 862 0453.

STILL CAN’T CONNECT?

Restart your phone

• Turn off phone, wait a few minutes, then turn it back on and connect to Wi-Fi.

Reboot your robot

• Take robot off Self-Empty Base and press and hold the DOCK button on the robot for 5-7 seconds to turn off power. To turn power back on, place the robot back on the base.

Reboot your router

• Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.

LEFT LED (YELLOW) flashing

|

Wrong password for Wi-Fi

LEFT LED (YELLOW) + RIGHT LED (YELLOW) flashing| SSID cannot be found, try connecting again
NOTIFICATION LED (RED) + WiFI LED (RED) flashing| Cannot connect to Wi-Fi

TROUBLESHOOTING

WI-FI TROUBLESHOOTING

How do I use my robot with Amazon Alexa?

Open the Amazon Alexa app, go to the menu and select Skills. Or go to the Alexa Skills store on the Amazon website. Search for “Shark Skill”. Select the Shark Skill to open the detail page, then select the Enable Skill option. Once enabled, you can ask Alexa to control your robot (i.e., “Alexa, tell Shark to start cleaning”).

How do I set up my robot with the Google Assistant on an Apple device?

1. Download, open, and sign into the Google Assistant app.
2. Select the “Explore” icon. Search for “Shark” and select “Try it.”
3. To allow Google to link to your SharkClean account, sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. Select “Authorize” to link your SharkClean account to the Google Assistant. Congratulations! The Google Assistant now works with your Shark robot. To send your robot into action, use the voice command, “Google, tell Shark to start cleaning.”

How do I set up my robot with the Google Assistant on Android?

1. Download open, and sign into the Google Assistant app.
2. Select the “Explore” icon. Search for “Shark” and select “Link.”
3. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. Congratulations! The Google Assistant now works with your Shark robot. To send your robot into action, use the voice command, “Google, tell Shark to start cleaning.”

What should I do if my Wi-Fi randomly disconnects?

Turn OFF the robot, by pressing and holding the DOCK button for 5-7 seconds. Wait 10 seconds, then turn the robot power back on by pressing and holding the DOCK button for 5-7 seconds. Turn off your phone. Wait 30 seconds, then turn your phone back on. Open Wi-Fi settings on your phone, find the Shark network, and select Forget Network. Reopen SharkClean app and retry the connection process. It is normal for your robot to temporarily lose connectivity when it goes under furniture or moves far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it off, wait 10 seconds, power the robot back on, and place it back on the base.

What should I do if I verified a wireless network password that is incorrect?

Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In your phone’s network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your home network. Make sure to use the correct password. If you were able to connect to your home network, proceed to the app setup process. We recommend that you use the eye icon when entering your password to make sure it is correct. Turn off your router and wait 30 seconds. Turn your router back on. Check to make sure your 2.4 GHz network is visible in your phone settings. Turn off the robot, then wait 10 seconds. Turn the robot back on and wait for the voice prompt. Hard-close the app and restart the connection process on the robot. If you cannot locate your Wi-Fi password, please contact your Internet service provider.

What should I do if my username or password is invalid?

We recommend you select the eye icon next to the password entry to verify you are entering your password correctly. Select the ‘Forgot Password’ option on the sign-in page. The automated system will email you a link to reset your password. If you do not see an email, search your inbox and spam folder for emails from mysharkninja@sharkninja.com. You can use the “Resend code” option to send the email again.

What should I do if there is an issue resetting password (did not receive the email or token was invalid)?

Select the ‘Forgot Password’ option on the sign-in page. The automated system will email you a link to reset your password. If you do not see an email, search your inbox and spam folder for emails from mysharkninja@sharkninja.com. You can use the “Resend code” option to send the email again

What should I do if my Shark robot won’t connect to Wi-Fi or loses Wi-Fi connectivity?

If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone for the SharkClean app. Please take the following steps to enable. Go to your phone settings –> Select Privacy –> Select Local Network –> Toggle SharkClean on, then try connecting again. Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password. Ensure your robot is turned on and you hear an audio prompt. Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned off on the router. There may be instances where your Shark robot loses connectivity while operating, due to a weak Wi-Fi signal, or entering a zone that blocks Wi-Fi. Turn off the robot. Wait 10 seconds, then turn the power back on and wait for the voice prompt. Power off your phone, wait 30 seconds, and power back on. Open Wi-Fi settings on your phone, find the Shark network, then select Forget Network. Reopen the SharkClean app and retry the connection process. It is normal for your robot to temporarily lose connectivity when it goes under furniture, or moves far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect on its own, remove the unit from the Self-Empty Base. Power the robot off, wait 10 seconds, and place it back on the base

USING THE SHARK POWERDETECT

3D SENSOR AND AI LASER NAVIGATION

• After setup is complete, your robot will conduct an Explore Run to create an initial map of your home. The robot will travel from room to room to identify walls, furniture, and other obstacles as it cleans. This run will take less time than a full cleaning, as it doesn’t cover the entire floor.
• The robot’s object detection technology helps it detect obstacles and navigate the robot around them. Robot can see and avoid objects close to the ground like socks, shoes, toys, and more

MANUAL CLEANING MODE

• To manually start a cleaning cycle, press the CLEAN button on the robot.
• To immediately send the robot back to the Self-Empty Base, press the DOCK button

NOTE: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge your robot.
NOTE: Avoid moving the base. If it is relocated, the robot may not be able to find its way back to the base, and you will need to remap your home. If the robot is relocated while in use, it may not be able to follow its intelligent cleaning path, or find its way back to the base.

MAINTENANCE

MAINTAINING THE BASE DUSTBIN

• Depending on the size of the base, empty the base dust bin every 30 to 60 days or as needed. To detach the bin, press the Dust Bin Release button on the top of the base, then slide out the bin.
• To empty the bin, hold it over the trash, then press the release button with the trash can icon on the side of the bin. The bin lid will open, releasing dust and debris. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. Reinstall the bin by sliding it into the slot in the base until it clicks into place.

CLEANING AND REPLACING THE BASE FILTERS

Regularly clean the filters to keep your vacuum’s suction power optimal. Replace filters every 6-12 months or as needed.

IMPORTANT: DO NOT use soap when cleaning the filters.

• CLEAN PRE-MOTOR FILTERS ONCE A MONTH
  To open the filter housing lid, hold the top left edge of the base and pull up on the lid. With the lid open, remove the foam filter by the top handle, then lift out the felt filter underneath. Tap the filters clean over the trash, then rinse with cold water ONLY, as soap may damage them. Allow filters to air-dry completely before reinstalling them. The filters must be installed correctly for the base to work properly. Reinsert the felt filter first, then the foam filter.

• CLEAN POST-MOTOR FILTER ONCE
  A MONTH Press the button at the top of the Filter Door, then tilt the door and lift it off. Remove the Post- Motor Filter from the base by pulling the tab down. Tap the filters clean over the trash. Do not use water or soap to clean filters as this will cause damage.

CAUTION: Turn off power before performing any maintenance. To turn the  robot power off, press the DOCK button on the robot for 5-7 seconds.

EMPTYING THE ROBOT DUST BIN

Empty debris and dust into trash. If desired, you may use a damp cloth to wipe the dust bin. Let dry for 24 hours before use.

NOTE: After emptying the dust bin make sure to insert the dust bin completely, until it clicks into place

CLEANING THE ROBOT’S FILTER

For optimal suction power, after each use, clean the filter inside the robot’s dust bin.

CLEANING THE SENSORS AND CHARGING CONTACTS

THE SENSORS ON THE ROBOT REQUIRE OCCASIONAL MAINTENANCE. With a dry cloth or cotton swab, gently dust off the sensors located on the bottom and sides of the robot.

IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep drops. Sensors may work less effectively when they are dirty. For best results, clean sensors regularly.

CLEANING THE WALL-FOLLOW SENSORS

1. The sensors on the robot require occasional maintenance.
2. With a dry cloth or cotton swab, gently dust off the sensors located on the sides of the robot

CLEANING SIDE BRUSH

CLEAN SIDE BRUSH AS NEEDED

NOTE: Remove and replace any side brush that is bent or damaged. To remove a brush, lift it off its peg.

BRUSHROLL

NOTE : Replace brushroll every 6 to 12 months, or when visibly worn. See sharkaccessories.co.uk for replacement parts.

TROUBLESHOOTING

If any error lights are illuminated or flashing on your robot, see the error code chart below:

ERROR CODE| ERROR **SOLUTION**

NUMBER

---|---
BATTERY LED (RED) + WIFI LED (RED)

Solid

| 2| Side brush is stuck. Remove any debris from around the side brush so it moves freely.
NOTIFICATION LED (RED) + RIGHT LED

(YELLOW) Solid

| 4| Blockage in brushroll. Remove any debris from around and inside the brushroll so that it can spin freely.
BATTERY LED (RED) + WIFI LED (RED) + RIGHT LED (YELLOW) Solid| 5| A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely
LEFT LED (YELLOW) + NOTIFICATION LED (RED) + BATTERY LED (RED) + WIFI LED (RED) + RIGHT LED (YELLOW) Solid|

18

|

Wheel motor encoder failure. Please contact Shark Customer Service at 0800 862 0453.

NOTIFICATION LED (RED) + WIFI LED (RED) + RIGHT LED (YELLOW) Flashing|

3

| Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brushroll and brushroll door, and remove blockages.

WIFI LED (RED) + RIGHT LED (YELLOW) Solid

| 6| Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.
NOTIFICATION LED (RED) + WIFI LED (RED)

Solid

| 7| Cliff sensor error. Move your robot to a new location and clean its cliff sensors.
BATTERY LED (RED) + RIGHT LED (YELLOW)

Solid

| 9| Robot dust bin needs to be reinstalled. Insert the dust bin until it clicks in place.
WIFI (RED) Solid| 10| Robot cannot start due to wheel drop. Move robot to a new location on a level surface.
NOTIFICATION LED (RED) Solid| 16| Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely.
NOTIFICATION LED (RED) + BATTERY LED (RED) + WIFI LED (RED) Solid| 23| Robot cannot find the Self-Empty Base. Please make sure the Self- Empty Base is ON and is free of all obstacles.

LEFT LED (RED) Flashing

|

24

| Battery is critically low and needs recharging. Please pick up your robot and place it on the Self-Empty Base. Make sure the Self-Empty Base indicator light turns blue to confirm your robot is placed on the base correctly.
NOTIFICATION LED (RED) + BATTERY LED (RED) + WIFI LED (RED) + RIGHT LED

(YELLOW) Solid

|

26

| Blockage in dust bin. Check the Self-Empty Base and the robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place.
LEFT LED (YELLOW) Solid , NOTIFICATION LED Solid (RED), BATTERY LED (RED) Solid AND WI-FI LED (RED) Solid|

30

| There may be a blockage with ActiveLift. Turn off the robot, and ensure that there is nothing blocking the wheel suspension from moving up and down.
Sensor Name|  | Functional Description

Cliff Sensor

| Cliff sensors monitor the cliff to avoid falling by way of infrared ranging. If there is a downward stair in front (e.g. the height of the white ground is greater than 50mm, or the black ground is greater than 30mm), the reading value of the sensor exceeds the preset value, then robot stop moving forward.
Lidar Sensor| Lidar sensor help robot map through laser ranging. Detective distance is 8m.
3D Sensor| With 2 line-lasers and an IR camera, the 3D sensor scans the objects to identify the image through algorithms. FOV: H=100°, V=78.7°.
Wall Follow Sensor| Wall follow sensor detects the distance between the objects and the left side of the robot by the TOF ranging. Detective distance is 30mm.

LIDAR MODULE

Check the navigation module on top of the robot and gently remove any hair or debris. For a more complete clean, place the robot on a level surface and turn off the power. Use compressed air to blow away any dirt or debris from the gap around the rotating LiDAR module. You may also clean by rotating a cotton swab in both directions.

CLEANING THE WHEELS

CLEAN FRONT WHEEL HOUSING PERIODICALLY.

See sharkaccessories.com for replacement parts

• Rotate the front wheel while lightly brushing away dirt and debris. Clean the wheel and the housing around it.
• Periodically clean the drive wheels and the housing around them. To clean, rotate each drive wheel while dusting.

REPLACEMENT PARTS

CLEANING THE DIRTDETECT SENSORS

• Remove the robot dust bin. Using the included DirtDetect brush or a microfiber cloth, wipe off the area indicated to remove any dust or debris covering the sensor

NOTE: To order replacement parts visit sharkaccessories.co.uk

REPLACEMENT PARTS

REPLACEMENT PARTS: ROBOT

Questions or Problems?

CALL

• US: 0800 862 0453.

Contact our customer service helpline

GET HELP RIGHT NOW! DON’T RETURN TO THE STORE

Other easy ways to get help RIGHT NOW:

ONLINE HELP AND FAQS:

• support.sharkclean.co.uk

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END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT CAREFULLY

BEFORE COMMENCING USE OF THIS PRODUCT This End-User License Agreement (“EULA”) is a legal agreement between you and SharkNinja Operating LLC’s (“SharkNinja”, “us” or “we”) for [the]/[SharkNinja’s] computer software which is preinstalled on your SharkNinja device, which you download in order to control the SharkNinja device from your phone or computer, or, in either case, is made available by way of updates (the “Software”), as well as any printed, online or electronic documents related to the Software (the “Documentation”). We grant you the right to use of the Software and Documentation on the terms of this License. We do not sell the Software or Documentation to you. We remain the owners of the Software and Documentation at all times. If you do not agree to the terms of this EULA, do not install or use the Software, the Documentation or the SharkNinja device. In that case, you may return the unused SharkNinja device to us for a full refund. This does not affect your legal rights to return goods to your retailer if you change your mind or if they are faulty, or the terms of our separate manufacturer’s guarantee, if any.

GRANT OF LICENSE.

Installation and Use. In return for you agreeing to comply with the terms of this EULA, SharkNinja grants you the right to use the Software and Documentation, and to receive and use any free supplementary software code or update of the Software incorporating “patches” and corrections of errors as may be provided by the Licensor from time to time, solely for the purpose of domestic operation and use of the SharkNinja device in relation to which the Software was supplied.

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

1. Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any and all copies of the Software and Documentation.
2. Copying and Distribution. You must not make or distribute to third parties copies of the Software or the Documentation.
3. Prohibition on Reverse Engineering, Decompilation, and Disassembly. You must not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
4. Rental. You must not rent, lease, or lend the Software or the Documentation without written permission from SharkNinja.
5. “Not for resale” software. Software identified as “Not for Resale” or “NFR”, must not be resold, transferred, or used for any purpose other than demonstration, test, or evaluation.
6. Support Services. SharkNinja may provide you with support services related to the Software or your SharkNinja device (the “Support Services”). Any supplemental software code provided to you as part of the Support Services shall be considered part of the Software and be subject to the terms and conditions of this EULA.
7. Ownership of Software. SharkNinja retains ownership of all intellectual property rights in the Software and the Documentation.
8. Compliance with Applicable Laws. You must comply with all applicable laws regarding use of the Software and Documentation.

UPDATES.

SharkNinja may upgrade or update, or require you to upgrade or update, the Software, provided that the Software shall always match the description of it that we provided to you before you bought your SharkNinja device. This EULA will govern any upgrades or updates provided by SharkNinja that replace and/or supplement the Software supplied pre-loaded to your SharkNinja device, unless such upgrade is accompanied by a separate End User Licence Agreement, in which case the terms of that End User Licence Agreement will govern.

DATA AND PRIVACY.

SharkNinja is committed to ensuring your privacy by adhering to high standards of fairness and integrity, and complying with applicable data protection laws. We are committed to keeping our customers informed about how we use the information we gather from you through the use of the Software. Our privacy practices are described in SharkNinja’s Privacy Policy, as well as in separate notices given when an app, product, or service is purchased or downloaded. At all times your information will be treated in accordance with the SharkNinja Privacy Policy, which is incorporated by reference into this EULA and can be viewed at the following URL: https://ninjakitchen.co.uk/systempage.privacypolicy.pagelet2-page-cms- systempage. privacyPolicy.pagelet2-Page. Please read and review our Privacy Policy and any other relevant privacy notices carefully to understand how your personal data is collected, processed and shared by SharkNinja, and your data subject rights in relation to such data.

THIRD-PARTY APPLICATION LIBRARIES AND EMBEDDED SOFTWARE
5.1 You acknowledge that Ayla Networks, Inc. (“Ayla”) has provided certain application libraries that have
been embedded into the Software (“Ayla Application Libraries”) and enables SharkNinja devices to
connect to the Ayla Cloud Service (“Ayla Embedded Software”).
5.2 You must not use the Ayla Application Libraries except as an incorporated portion of the Software,
unmodified from the form provided to you.
5.3 You must not use the Ayla Embedded Software except as an incorporated portion of your SharkNinja
device, unmodified from the form provided to you.
5.4 You must not reverse engineer, decompile, or disassemble the Ayla Application Libraries or the
Ayla Embedded Software, except and only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
5.5 SharkNinja retains ownership of all intellectual property rights in the Ayla Application Libraries and the Ayla Embedded Software incorporated into the Software.
5.6 You must not use the Ayla Application Libraries or Ayla Embedded Software to attempt to gain unauthorised access to or use of the systems/services of SharkNinja’s other licensors; nor will you transmit viruses, worms, Trojan horses, time bombs, spyware, malware, cancelbots, passive collection mechanisms, robots, data mining software, or any other malicious or invasive code or program into the systems/services of SharkNinja’s other licensors.
5.7 You will not use the Ayla Application Libraries or Ayla Embedded Software to interfere with, breach, or circumvent any security feature, authentication feature, or any other feature that restricts or enforces limitations on the use of, or access to, the systems/services of SharkNinja’s other licensors.
5.8 You will not probe, attack, scan, or test the vulnerability of the systems/services of SharkNinja’s other licensors.
5.9 SharkNinja’s other licensors of the Software, Ayla Application Libraries, and the Ayla Embedded Software, are the express third-party beneficiaries of this EULA, and the provisions of this Section of this EULA are made expressly for the benefit of such licensors, and are enforceable by such licensors.
6. TERMINATION. Without prejudice to any other rights, SharkNinja may terminate this EULA if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so. Upon termination for any reason, all rights granted to you under this EULA shall cease, you must cease all activities authorised by this EULA, and you must immediately delete or remove the Software from all computer equipment in your possession and immediately destroy or return to us (at our option) all copies of the Software then in your possession, custody or control

References

• sharkaccessories.co.uk
• Shark Customer Service | Official Support & Help Centre
• Shark Customer Service | Official Support & Help Center

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