EPSON TM-U220IIB Receipt Printer Two Colour User Manual

TM-U220IIB Receipt Printer Two Colour

Specifications

• Type A: Autocutter, Take up device, Paper
  width 76mm

• Type B: Autocutter, No take up device, Paper
  width 76/69.5/57.5mm

• Type D: No autocutter, No take up device,
  Paper width 76/69.5/57.5mm

Product Usage Instructions

Safety Precautions

• Do not connect cables: Ensure to follow the
  manual instructions for cable connections to prevent equipment
  damage.

• Stable surface: Place the equipment on a firm,
  stable, horizontal surface to avoid falls.

• Avoid high humidity or dust levels: Do not use
  the product in locations with excessive humidity or dust to prevent
  damage or fire hazards.

• Avoid heavy objects: Do not place heavy
  objects on the product to prevent breakage.

Safety Label

The caution labels indicate precautions like avoiding touching
the hot print head during or after printing.

Notes on Usage

• During printing: Do not open the cover or
  operate the autocutter.

• Printer maintenance: Do not install in dusty
  places, protect from impacts, and avoid foreign objects getting
  caught.

• Avoid excessive force: Do not apply excessive
  force to the printer case.

• Avoid placing food or beverages: Do not place
  food or beverages on the printer case.

Notes on Installation

• Horizontal installation: Ensure the printer is
  installed horizontally for proper functioning.

• Type B and D: Optional hanging bracket set
  WH-10 can be used for wall installation.

Connecting the Power Supply Unit

Use the correct power supply unit listed for TM-U220II (types A,
B, and D) printers: AC adapter C1, PS-180, or PS-190.

FAQ

What should I do if any item is damaged upon unpacking?

If any item included in the standard specification printer is
damaged, contact your dealer for assistance.

English

Type A 1

User’s Manual

Type B

Type D

2
3
4
1. Roll paper cover 2. Ribbon cassette cover 3. Control panel 4. Power supply switch No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The contents of this manual are subject to change without notice. While every precaution has been taken in the preparation of this manual, Seiko Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. All product names and company names are trademarks or registered trademarks of their respective owners.

©Seiko Epson Corporation 2024

M00155900 EN

English
Important Safety Information
This section presents important information intended to ensure safe and effective use of this product. Read this section carefully and store it in an accessible location. The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.
WARNING:
Warnings must be followed carefully to avoid serious bodily injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself or damage to your equipment.
Safety Precautions
WARNING:
Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel. Never attempt to repair this product yourself. Improper repair work can be dangerous. Never disassemble or modify this product. Tampering with this product may result in injury or fire. Be sure to use the specified power source. Connection to an improper power source may cause fire. Only use the AC power cord provided. Do not use the AC power cord provided with another equipment. Do not use this product with any voltage other than the specified one. Doing so may lead to fire or electric shock. Be sure your AC power cord meets relevant safety standards of the area where you plan to use it. Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead to fire. If water or other liquid spills into this equipment, do not continue to use it. Continued use may lead to fire. Unplug the power cord immediately and contact qualified service personnel. Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire.
CAUTION:
Do not connect cables in ways other than indicated in the manuals. Different connections may cause equipment damage and burning. Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or cause injury if it falls. Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may cause equipment damage or fire.
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Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment may fall or collapse, causing breakage and possible injury. Take care not to injure your fingers on the manual cutter
· When you remove printed paper · When you perform other operations such as loading/replacing roll paper To ensure safety, unplug this product before leaving it unused for an extended period. Before moving the product, unplug it and unplug all cables connected to it.
Safety Label
The caution labels on the product indicate the following precautions.
CAUTION:
During printing or after printing, the print head can be very hot. Touching it may cause burns.
Notes on Usage
Do not open the cover during printing or when the autocutter is being operated.
Do not install the printer in a dusty place. Protect the printer from impact. Cords or other foreign objects must not be caught on the printer. Do not apply excessive force to the printer case. Do not place food or beverages such as coffee on the case of the
printer.
Notes on Installation
When using the printer, be sure that the printer is installed horizontally.
If you are using a Type B or D printer, you can hang it on a wall, using the optional hanging bracket set, WH-10. Note: To hang the printer on a wall, see the WH-10 Installation Manual for detailed instructions.
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Notes on Connecting the Power Supply Unit
Be sure to use the correct power supply unit as listed below:
TM-U220II (types A, B, and D) “AC adapter,C1”, “PS-180” or “PS-190”

Purpose of This Manual
This manual provides information to operators of the TM-U220II to describe basic operations to enable safe and correct use of the printer.

Features of Printer Types

Autocutter Take up device Paper width (mm)

Type A Yes Yes 76

Type B Yes No 76/69.5/57.5

Type D No No 76/69.5/57.5

Illustrations
This manual covers the three types of TM-U220II series printers. As such, some of the illustrations may be slightly different from your printer. However, the instructions cover all types, except as noted.

Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/ precision devices, etc.; you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product’s suitability after a full evaluation.

Unpacking
The following items are included for the standard specification printer. If any item is damaged, contact your dealer. Printer Roll paper* Exclusive ribbon cassette [ERC-38(B/R)]

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AC adapter Power supply switch cover Locking wire saddle * May not be included with the printer.

English

Downloading Drivers, Utilities, and Manuals
Drivers, utilities, and manuals can be downloaded from one of the following URLs.

For customers in North America, go to the following web site and follow the on-screen instructions. https://www.epson.com/support/

For customers in other countries and regions, go to the following web site: https://epson.sn

Control Panel

LEDs
(POWER) Lights when the power is on and is off when the power is off. (ERROR) Lights when the printer is offline (when the roll paper is at the end, or the roll paper cover is open). Off when the printer operates correctly. Flashes when an error occurs. (See the Troubleshooting section.) (PAPER OUT) Lights when roll paper is out or nearly out.
Button
(FEED) (FEED) button feeds the roll paper. Note: Paper cannot be fed by using this button when a paper out is detected.
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Power Supply Switch and Power Supply Switch Cover
The power supply switch is on the front of the printer. Press the power supply switch to turn on the printer.
Power Supply Switch Cover
You can use the enclosed power supply switch cover to make sure that the power supply switch is not accidentally pressed. Just press the cover into place to install it. If you need to turn the power supply switch on or off with the cover attached, you can insert a thin tool into one of the holes in the cover to operate the switch.
WARNING:
If an accident occurs when the power supply switch cover is attached, immediately unplug the power supply cable to avoid fire.
If you are going to store the printer or leave it unused for a long time, turn it off using the power supply switch on the printer.
Inserting and Replacing the Ribbon Cassette CAUTION:
The print head becomes very hot during printing. Touching it may cause burns. Allow it to cool before you replace the ribbon cassette.
CAUTION:
Never turn the ribbon cassette’s feed knob in the opposite direction of the arrow marked on the cassette; otherwise the ribbon cassette may be damaged.
Note: Use the EPSON ERC-38 ribbon cassette for your printer.
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1. Open the ribbon cassette cover by using the tabs on the sides of the cover.
2. Turn the knob two or three times in the direction of the arrow.
3. Insert the ribbon in the position shown in the illustration below and push the ribbon cassette down until it clicks.
Note: Make sure the ribbon is installed between the print head and the platen without wrinkles or creases.
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4. Again turn the ribbon cassette’s knob 2 or 3 times in the direction of the arrow and close the ribbon cassette cover.
CAUTION:
Be careful not to touch the print head with your fingers when turning the ribbon cassette knob because the print head is hot and you might be burned.
When you replace the ribbon casette, lift the left side of the ribbon cassette first; then lift the whole ribbon cassette.
Inserting Roll Paper CAUTION:
Be sure to use roll paper that meets the specifications. Be sure not to touch the manual cutter. Otherwise your fingers might be injured.
1. Using scissors, cut the leading edge of the roll paper.
2. Turn on the printer and open the roll paper cover by using the tab.
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3. Type A only: Open the unit by using the unit open lever.

English

4. Insert the roll paper.

Note: Note the direction the paper comes off the roll. When using 2-ply roll paper, be sure that the top and bottom sheets are aligned at the paper exit.
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5. If you are not using a take-up spool, pull out a small amount of roll paper and close the roll paper cover; then tear off the paper with the manual cutter. You can skip steps 6 through 11.
6. Type A only: When using 2-ply roll paper, pull out the roll paper to the bottom front of the printer as a guide.
7. Close the unit.
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8. Insert the end of the bottom paper (journal paper) into the paper takeup spool.
9. Insert the paper take-up spool in the printer. Be sure that the paper is aligned with the spool’s flange.
10. Feed the paper with the (FEED) button so that the paper is taken up by the spool.
11. Close the roll paper cover and tear off the roll paper with the manual cutter. TM-U220II User’s Manual 11

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Note: Do not open the roll paper cover during printing or paper feeding. When using the printer, be sure to cut the roll paper with the manual cutter after paper feeding is complete.
Replacing Roll Paper
1. Open the roll paper cover by using the tab.
2. Types B and D: Remove the used roll paper core. 3. Type A only: Remove the take-up spool, and open the unit by using
the unit open lever; then remove the used roll paper core.
4. Insert new roll paper. See the section “Inserting Roll Paper”.
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Troubleshooting
Printing stops before all the lines are printed or the printer prints the same line repeatedly
If the correct power supply unit is not used, the printer cannot operate correctly. Make sure the correct power supply unit is connected to the printer, referring to the table below:
TM-U220II (types A, B, and D) “AC adapter,C1”, “PS-180” or “PS-190”
No lights on the control panel Check the power supply cable connections and the power outlet.
(ERROR) LED is flashing or lit The print head temperature may be too high or low. Wait until the print head cools or warms and the printer resumes printing automatically. Make sure that the roll paper cover is properly closed. Types A and B: The autocutter blade is not in the normal position and the autocutter is locked up. If it is a simple lock-up, the error is corrected automatically. If not, see the instructions below to return the blade to the normal position manually. A paper jam has occurred. To remove the jammed paper, see the instructions below. Turn off the power, wait several seconds, and then turn it on again. If the error remains, contact your supervisor or a qualified service person.
Returning the autocutter blade to the normal position
1. Open the roll paper cover by using the tab.
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2. Use a ballpoint pen or tweezers to turn the knob of the autocutter in the direction indicated by the arrow until you see a round shaft in the hole.
Removing jammed paper CAUTION:
The print head becomes very hot during printing. Allow it to cool before you reach into the printer.
1. Open the roll paper cover by using the tab.
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2. If you have a Type A printer, remove the take-up spool and open the unit by using the unit open lever.
3. Remove the jammed paper. 4. Re-insert the roll paper and close the roll paper cover.
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DIP Switch Tables
DIP switch settings vary depending on the model in use. DIP switch type (US/STD) can be verified by performing a self-test. Use the following procedure to perform a self-test. 1. Make sure all covers are closed. 2. Press and hold the (FEED) button while turning on the power.
(Continue holding the (FEED) button until printing starts.) After the printer status is printed, a self-test continuation guide is printed and the (PAPER OUT) LED blinks. An example for STD is shown below.
Setup procedure
Use the following procedure to change the DIP switch settings.
CAUTION:
· When removing the DIP switch cover, always turn off the power to the printer, and remove all cables. Removing the DIP switch cover with the power on may cause a short circuit, or otherwise damage the printer.
· When opening the DIP switch cover, be sure to close it again after settings are complete. Using the product with the cover open may cause fire or electric shock.
1. Check that the power to the printer is turned off.
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2. Remove the screw on the bottom of the printer to remove the DIP switch cover.
3. Use an object with a thin tip to set DIP switch settings. 4. Close the DIP switch cover and tighten the screw.
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US (for Type A printer)

Serial interface (DIP Switch 1)

SW

Function

1 Data receive error

2 Receive buffer capacity

3 Handshaking

4 Word length

5 Parity check

6 Parity selection

7 Transmission speed

BUSY condition 8

On Ignored 40 bytes XON/XOFF 7 bits Yes Even 4800 bps Receive buffer full

Off Prints “?” 20 KB DTR/DSR 8 bits No Odd 9600 bps Receive buffer full or Offline

Serial interface (DIP Switch 2)

SW

Function

1 Print column

2 For internal use only (autocutter)

3 Pin 6 reset signal

4 Pin 25 reset signal

5 Undefined

6 For internal use only (flash memory rewriting)

7 Undefined

8 Serial interface selection

On 42/35 Enabled
Used Used Enabled
Memory switch

Off 40/33 Disabled
Not used Not used Disabled
DIP switch

Other interfaces (DIP Switch 1)

SW

Function

1 Auto line feed

2 Receive buffer capacity

3­7 Undefined

8 BUSY condition

On Enabled 40 bytes Receive buffer full

Off Disabled 20 KB Receive buffer full or Offline

Other interfaces (DIP Switch 2)

SW

Function

1 Print column selection

2 For internal use only (autocutter)

3 Undefined

4 Wired LAN, parallel: pin 31 reset signal

USB-B: Undefined

5 Undefined

6 For internal use only (flash memory rewriting)

7 Undefined

8 Undefined

On 42/35 Enabled
Used
Enabled
–

Off 40/33 Disabled
Not used
Disabled
–

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US (for Type B and Type D printer)

Serial interface (DIP Switch 1)

SW

Function

1 Printing mode

2 Receive buffer capacity 3 Handshaking 4 Word length 5 Parity check 6 Parity selection 7 Transmission speed
BUSY condition 8

On Right side up printing mode
40 bytes XON/XOFF 7 bits Yes Even 4800 bps Receive buffer full

Off Normal printing mode 20 KB DTR/DSR 8 bits No Odd 9600 bps Receive buffer full or Offline

Serial interface (DIP Switch 2)

SW

Function

1 Print column

2 For internal use only (autocutter)

3 Pin 6 reset signal

4 Pin 25 reset signal

5 Undefined

6 For internal use only (flash memory rewriting)

7 Undefined

8 Serial interface selection

On 42/35 Enabled
Used Used Enabled
Memory switch

Off 40/33 Disabled
Not used Not used Disabled
DIP switch

Other interfaces (DIP Switch 1)

SW

Function

1 Printing mode

On Right side up printing mode

2 Receive buffer capacity 3­7 Undefined 8 BUSY condition

40 bytes Receive buffer full

Off Normal printing mode 20 KB Receive buffer full or Offline

Other interfaces (DIP Switch 2)

SW

Function

1 Print column selection

2 For internal use only (autocutter)

3 Undefined

4 Wired LAN, parallel: pin 31 reset signal

USB-B: Undefined

5 Undefined

6 For internal use only (flash memory rewriting)

7 Undefined

8 Undefined

On 42/35 Enabled
Used
Enabled
–

Off 40/33 Disabled
Not used
Disabled
–

*: If you set DIP Switch 1-1 to On (Right side up printing mode), make sure to set DIP Switch 1-2 to Off (Receive buffer capacity: 20 KB).

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STD

Serial interface (DIP Switch 1)

SW Function 1 Data receive error 2 Receive buffer capacity 3 Handshaking 4 Word length 5 Parity check 6 Parity selection 7 Transmission speed
BUSY condition 8

On Ignored 40 bytes XON/XOFF 7 bits Yes Even 4800 bps Receive buffer full

Off Prints “?” 20 KB DTR/DSR 8 bits No Odd 9600 bps Receive buffer full or Offline

Serial interface (DIP Switch 2)

SW Function 1 Print column 2 For internal use only
(autocutter) 3 Undefined 4 Serial interface selection 5 Undefined 6 For internal use only
(flash memory rewriting) 7 Pin 6 reset signal 8 Pin 25 reset signal

On 42/35 Enabled

Off 40/33 Disabled

–

–

Memory switch DIP switch

–

–

Enabled

Disabled

Used Used

Not used Not used

Other interfaces (DIP Switch 1)

SW Function 1 Auto line feed 2 Receive buffer capacity 3­7 Undefined 8 BUSY condition

On

Off

Enabled

Disabled

40 bytes

20 KB

–

–

Receive buffer Receive

full

buffer full or

Offline

Other interfaces (DIP Switch 2)

SW Function 1 Print column selection 2 For internal use only
(autocutter) 3­5 Undefined 6 For internal use only (flash
memory rewriting) 7 Undefined 8 Wired LAN, parallel: pin 31
reset signal USB-B: Undefined

On 42/35 Enabled
Enabled
Used
–

Off 40/33 Disabled
Disabled
Not used
–

Note:
· Notes on the wired LAN interface Do not change “Pin 31 reset signal” to a setting other than “Used”. Doing so will cause the printer to stop working.
· Notes on the receive buffer capacity Depending on the model, the receive buffer capacity is 4 KB or 40 bytes. For more details, please contact your qualified service personnel.

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TM-U220II Specifications

Printing method

9-pin serial impact dot matrix method

Print font

Font (standard)

Font A: 7 × 9, Font B: 9 × 9

Column capacity (columns)

7 × 9/9 × 9: 76 mm: 40/33 69.5 mm: 36/30 57.5 mm: 30/25

Character size (W H) (standard)

1.2 × 3.1 mm/1.6 × 3.1 mm (not including horizontal spacing)

Character set

95 Alphanumeric, 48 International,128 × 12 Graphic

Characters per inch (standard) (3 half dot spacing)

Font A (7 × 9): 16 cpi, Font B (9 × 9): 13.3 cpi

Paper

Dimensions (mm)

57.50.5, 69.50.5, 760.5

Normal paper (mm)

Thickness: 0.06­0.085 (1 sheet)

Pressure-sensetive paper Thickness: 0.05­0.08 (1 sheet), total thickness must be 0.14 mm or less.
Number of copies: Original 1 sheet + one copy sheet

Ribbon cassettes

ERC-38 (B) Black life: 3,000,000 characters ERC-38 (B/R) Black/Red life: Black 1,500,000/Red 750,000
characters Life based on continuous printing at 25°C {77°F}

Printing speed (Paper width 76 mm)

4.7 lps (40 columns, 16 cpi)

Interface*1

USB-B

USB 2.0 Full-speed (12 Mbps)

Wired LAN

10BASE-T/100BASE-TX

Serial

RS-232

Parallel

IEEE1284

Receive buffer*2

20 KB or 40 bytes 4 KB or 40 bytes

Power supply*3

24 VDC7%

Current consumption (at 24 V)

1.3 A

AC power consumption*4

Operating Storage

24.7 W 1.2 W

Cash drawer function

2 drives

Temperature

Operating

0­50°C

Storage

­10­50°C, without paper and ribbon cassette

Humidity

Operating

10­90%, must be no condensation

Storage

10­90%, must be no condensation, without paper and ribbon cassette

Elevation

3,000 m or less

Overall dimensions (mm)

Type A: 160 × 286 × 157.5 (W × D × H) Type B: 160 × 248 × 138.5 (W × D × H) Type D: 160 × 248 × 138.5 (W × D × H)

Mass (approx.)

Type A: 2.7 kg Type B: 2.5 kg Type D: 2.3 kg

dpi: dots per 25.4 mm (dots per inch); lps: lines per second; lpi: lines per 25.4 mm (lines per inch) *1: The interface provided varies by model.

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2: Notes on the receive buffer capacity The receive buffer capacity varies by model. For more details, please contact your qualified service personnel.
3: Be sure to use a safety-standards-applied power source that meets the following specifications. Rated output: 24 V/1.3­10.0 A, Maximum output: 240 VA or less
*4: Average power under operating conditions used by Epson. Performance may vary depending on the operating conditions and model in use.
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