PHONAK myRogerMic Hearing Aid Microphone User Guide

: August 28, 2024
: PHONAK

Table of Contents

PHONAK myRogerMic Hearing Aid Microphone
Specifications
Product Information
FAQ
Getting started
Quick Overview
Installing the myRogerMic app
Pairing with Roger On the device
Troubleshooting the pairing
Microphone mode functions
MultiTalker Network
Other functionalities
CONTACT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

PHONAK myRogerMic Hearing Aid Microphone

Specifications

Product Name: myRogerMic 1.1
Developer: Sonova
Compatibility: Requires Phonak Roger OnTM
Operating System: AndroidTM and newer

Product Information

myRogerMic is an app developed by Sonova, a world leader in hearing solutions based in Zurich, Switzerland. The app is designed to select, adjust, and save existing Roger OnTM functions wirelessly in a visualized way. It offers various functionalities such as microphone mode functions, beam steering, creating custom modes, stereo mode, and more.

Installation Instructions

Download the myRogerMic app from the app store.
Open the app after installation.
Read and accept the Privacy Notice and Terms & Conditions.

Pairing Instructions

To pair your Roger On a device with the myRogerMic app:

Turn off your Roger On device.
Turn on your Roger On device again.
Follow the on-screen instructions in the app to connect your Roger On device.
You can pair up to ten Roger On devices with the app.

FAQ

Q: What is the intended use of the myRogerMic app?
A: The intended use of the myRogerMic app is to select, adjust, and save existing Roger OnTM functions wirelessly.
Q: How many Roger On devices can I pair with the app?
A: You can pair up to ten Roger On devices with the myRogerMic app.
Q: What operating system is compatible with the myRogerMic app?
A: The myRogerMic app is compatible with AndroidTM and newer operating systems.

Getting started

myRogerMic is an app developed by Sonova, a world leader in hearing solutions based in Zurich, Switzerland.
Read the user instructions thoroughly to benefit from all the possibilities it offers.

Intended use
The intended use of the myRogerMic app is to select, adjust and save existing Roger On™ functions and to access status information, wirelessly in a visualized way.

Compatibility information

For the use of the hypodermic app, Phonak Roger On™ is required.
myRogerMic can be used on phones with Bluetooth® Low-Energy (LE) capability running on iOS® Version 14 or newer.
The app can be used on Google Mobile Services (GMS) certified Android™ devices supporting Bluetooth® 4.2 and Android™ OS 8.0 and newer.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license
iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries.
Android™ is a trademark of Google LLC
IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries of Cisco Inc.

Quick Overview

Installing the myRogerMic app

Connect your smartphone to the internet via WiFi or cellular data
Turn on your smartphone’s Bluetooth®

Download myRogerMic app

Download the app from the store. After installation open the myRogerMic app.

Open myRogerMic app

Open the app and tap Next or Skip the onboarding information.

Privacy notice

In order to use the app, you must check the box after reading the Privacy Notice and Terms & Conditions. Then, tap Continue.

Product improvement

By sharing usage data, you can help us improve our products.
Tap I agree, if you want to share anonymized usage data or No, thanks, if you prefer not.

Pairing with Roger On the device

To connect Roger On with the myRogerMic app, please follow the instructions below. You can pair up to ten Roger On devices to the app. To learn how to add more devices go to the section Add, select, and remove your Roger On device(s).

Pairing instructions

Follow the instructions provided on the screen and tap Continue.

Searching

The app looks for Roger On devices and will display them once they are detected. This may take a few seconds.

Select

Tap Select when your Roger On appears in the list. You cannot pair multiple Roger On devices at the same time. Each Roger On device must be paired separately.

Pairing complete

The Roger On is now paired. The app will automatically proceed to the next step.

Setup complete

You are now ready to use all functionalities in the myRogerMic app. Tap Ok to access the main screen.

Troubleshooting the pairing

Possible errors during the setup process

Bluetooth – iOS

Your mobile device’s Bluetooth must be activated to pair your Roger On. If you have an iPhone, you can do this by tapping on the button Open settings.

Bluetooth – Android

Your mobile device’s Bluetooth must be activated to pair your Roger On. If you have an Android device, you can activate it by just tapping on the button Activate now.

Location

On Android devices, you must enable location services when pairing Bluetooth devices for the first time. After the initial setup, you can disable the location services again.

Pairing fails
If the pairing fails, you can:

Tap Try again to restart the pairing process.
Close your app and start over from the beginning.

Troubleshooting connection issues with Roger On the device

Possible errors when connecting to your Roger On the device.

Connection fails
If the myRogerMic app fails to connect to your Roger On, try connecting again after checking:

Roger On is turned on and the battery is not low or depleted.
Roger On is within range of your Bluetooth mobile device.

Connection fails – Instructions

Tap the Why button to find out why the connection failed and instructions on what to do to establish the connection.

No hearing aid detected

Your Roger On has not been paired with your hearing aid(s). Tap the Why button to find instructions on how to pair your Roger On with your hearing aid(s) or a Roger receiver.
If the Roger On does not respond to the device because of an unusual field disturbance, move away from the disturbing field.
If the Roger On does not respond, please check if the Roger On is switched on, the battery is not empty, and it is in range of a standard Bluetooth LE connection.

Microphone mode functions

Automatic mode

When Roger On is in automatic mode, it will adjust its microphone mode depending on how Roger On is positioned. The microphone mode is displayed on the Roger On mockup on the screen.

Lock microphone mode

Tap on the microphone mode you wish to use. Your Roger On is now locked in the selected microphone mode.

Mute/unmute

You can mute and unmute Roger On by pressing the microphone icon.

To find out more about the different microphone mode functions check the Roger On user guide.

Beam steering

When Roger On is placed on a table, using MultiBeam Technology can improve speech intelligibility in noisy situations.1 For example, in a group conversation at a restaurant, the speaker you hear may not be the speaker of interest. This can occur if a side conversation starts at the same table. In this case, the myRogerMic app allows you to change the beam in the direction of the speaker of interest.

Table mode

Place the Roger On device in the center of the table. For a better experience, make sure that you place your Roger On so that the charging port points in your direction or in the same position as shown in the app.

Activate / Deactivate beams

Tap on a segment to activate/deactivate that segment.

Activate all six beams at once

You can activate all six beams by tapping the circle icon on the screen.

Thibodeau, L. (2020). Benefits in Speech Recognition in Noise with Remote Wireless Microphones in Group Settings. J Am Acad Audiol. 31(6):404-411. doi: 10.3766/jaaa.19060.

Creating custom mode
When you often use a specific beam pattern, you can save it as a custom mode via the app. After that, you can access this beam pattern directly on the Roger On-device or with a single tap in the app. You can save up to two custom modes for the table mode and one for the pointing mode. You can access and delete them anytime.

Save custom mode

After you have selected the beam pattern you use often, tap the save icon to save it as a custom mode. You can save up to two custom modes.

Name custom mode

You can give your beam pattern a name you prefer and then tap Save.

Access and delete custom mode

The saved custom mode appears as a manual mode in the microphone modes list. You can delete the custom mode by tapping on the delete icon.

Accessing custom mode with Roger On

You can also activate the custom mode on Roger On. Repeatedly press the function button on Roger On until the custom mode is enabled.

Stereo mode
When you have a pair of hearing devices manufactured by Sonova, with RogerDirect technology, you can enable stereo mode, previously known as MultiBeam 2.0. This feature will allow you to hear which direction someone is talking from. You can use it in table mode or wide-pointing mode.

Access the menu

Tap the three bars icon to access the menu.

Access the settings

Tap on Roger On settings.

Select Roger On

Tap on the arrow next to the appropriate Roger On.

Enabling stereo mode

Tap the stereo mode slider to enable it. The setting is now stored and your Roger On will now enable stereo mode every time it is available.

Using stereo mode

When the device is in stereo mode, ensure that the charging port of the Roger On points in your direction to reflect correct spatialization.

Add, select and remove your Roger On device(s)

Add a new Roger On

In the app main navigation, go to the Roger On settings page and tap on the Add Roger button.

Select between multiple devices

After completing the pairing process, instructions on how to select the Roger On you want to use is displayed.

Select between multiple devices

When more than one Roger On is paired with the app, an arrow appears on the home screen. Tap on the arrow to select the device you want to control with the app.

Remove a Roger On

In the Roger settings of the main app navigation, select the Roger On you want to remove. Tap on the Forget device icon at the bottom of the page.

Confirm removing a Roger On

Tap on the Yes, forget button to confirm that you want to remove this Roger On.

MultiTalker Network

Your Roger On microphone can be combined with other Roger microphones, e.g. Roger Table Mic, to allow you to hear a bigger group or multiple distant talkers. Find out how to connect another microphone to your Roger On in chapter 12 of the Roger On user guide.
When a Roger On device is used with other microphones in a MultiTalker Network, it automatically goes into presenter mode (1). When you place your Roger On on a table or when you hold it in your hand, it will mute automatically. The app will automatically display your microphone as muted and provide instructions on how to unmute again (2).
If you unmute your Roger On (long press on the function button in the center of the microphone), the other microphones connected with it (i.e., being in the same MultiTalker Network) will block automatically. This will also be displayed in the myRogerMic app (3).

MultiTalker Network
The app displays the automatic presenter mode when your Roger On is connected to another Roger microphone.
Muted Roger On
Your microphone is muted because you’re not using it in presenter mode. Tap on the Why button to understand why and how you can unmute it again.
Blocked Roger On
Your microphone is blocked, because another microphone connected to yours is being used in standalone mode (pointing or table, while in a MultiTalker Network and unmuted). Tap on the Why button to understand how you can unblock it.

Other functionalities

Range Extender

You can activate the Range Extender feature in the Roger On settings in the app’s main navigation. This feature allows you to hear sounds even further, as it increases the wireless transmission distance between your Roger On and hearing aids.

Name your Roger On the device

Select the Roger On you want to name and tap on the edit (pencil) icon to rename.

FAQ

You can access the frequently asked questions on our external website from this page.

Important safety information

Activating pointing mode, presenter mode or beam steering may reduce the audibility of warnings and relevant safety signals.
Do not activate the MultiBeam 2.0 feature, when you only use one hearing aid. It may reduce the hearing performance of your hearing aid.

Symbol explanation

This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide.
Important information for handling and product safety.
Indicates the manufacturer’s catalog number.
The app is developed by Sonova AG.