1.3 myPhonak Junior App User Guide

1.3 myPhonak Junior App User Guide

Getting started

myPhonak Junior is an app developed by Sonova, a world leader in hearing solutions based in Zurich, Switzerland. Read the user instructions thoroughly in order to benefit from all the possibilities it offers.

This user guide describes the features of myPhonak Junior, and how those features can be operated by the user. It also describes how to block certain features for children with a parental lock, so that those features can only be used with a parent. Read this user guide through, before starting to use the app.

Cognitive development varies across children, even at the same age. Maturity level and risk awareness need to be evaluated for each child on an individual basis to assess suitability for using myPhonak Junior.

For further safety information, please refer to Chapter “Important safety information” on page 16. The following recommendations can be used as guidance

• The app should not be used to make adjustments for children below 6 years of age.
• Do not use the app to make adjustments for a child unless the child can provide reliable feedback regarding the benefit of the adjustment.
• Research has shown the children aged 10 years and above are able to appropriately use the app unsupervised.
• When considering if the child is ready for unsupervised app use, ensure that they can make informed decisions about how the app settings will affect their hearing and awareness of sounds around them.
• Ability to read and understand the warning message is essential.

Compatibility information:
For the use of the myPhonak Junior, Phonak hearing aids with Bluetooth® connectivity are required.
myPhonak Junior can be used on phones with Bluetooth® low energy (LE) capability and is compatible with devices running iOS® Version 14.0 or newer. myPhonak Junior can be used on Google Mobile Services (GMS) certified Android™ devices supporting Bluetooth® 4.2 and Android OS 8.0 and newer.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google LLC.
IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Quick overview – Remote Control

• AutoSense™ Sky OS for Sky hearing aids. AutoSense™ OS for Bolero, Naída and Audéo hearing aids.

**Only available for rechargeable hearing aids

Quick overview – Remote Support*

*Only available in certain countries and through selected hearing care professionals

Installing the myPhonak Junior app

• Connect your smartphone to the internet via WiFi or cellular data
• Turn on your smartphone’s Bluetooth

*Only available in certain countries. Check with your local hearing care professionals to see if this service is available

Pairing with compatible hearing aids*

To connect Bluetooth enabled hearing aids with the myPhonak Junior, please follow the instructions below.**

*Compatible with Sky M, Sky Link M, Naida M, Bolero M, Audéo M, Naida P and Audéo P.
**Bluetooth streaming: To stream music or receive phone calls on your hearing aids please go to Settings > Bluetooth and add the hearing aids to your list of connected devices. Then return to the app to continue the pairing.

To connect Bluetooth enabled hearing aids with the myPhonak Junior, please follow the instructions below.

*Compatible with Sky M, Sky Link M, Naida M, Bolero M.

Parental Control

To activate the parental control with the myPhonak Junior, please follow the instructions below.

Customization

To use the customization options with the myPhonak Junior app, please follow the instructions below.

Troubleshooting the pairing

Possible errors during the setup process.
For more troubleshooting information please visit the Phonak support page.

Remote Control main view

Functionalities available for all hearing aids.

Remote Support session

If using mobile data, your mobile provider may charge you. Please check with your phone provider before starting a Phonak Remote Support session. A Remote Support session will use around 56 MB for a 10 minutes video call, while an audio call uses around 30 MB.

While in the Remote Support session you can personalize your experience by turning on or off your Video or Audio, if you wish.

My Hearing Aids

Functionalities which are dependent on how the hearing aids were programmed and which wireless accessories you have.

Important safety information

Please read the relevant safety information on the following pages before using the app.

Intended use:
The app is standalone software for intended hearing aid users to select, configure and save hearing aid settings, within the limited range permitted by the fitting software. The app also enables and empowers intended hearing aid users to connect and communicate with hearing care professionals for remote hearing aid adjustments.
Intended patient population:
This device is intended for patients with unilateral and bilateral, mild to profound hearing loss from 6 years of age.

Intended user:
Person with hearing loss using a compatible device and their caregiver.

The user guide for all app versions in all applicable languages in electronic form is accessible via web page. To access user guides, follow the process:

• Click on  https://www.phonak.com/en-int/support and choose the country of interest
•  Go to ”Support” (English) or its equivalent in the respective language
• Go to “User Guides” (English) or its equivalent in the respective language
•  Go to “Apps” (English) or its equivalent in the respective language
• Choose “myPhonak Junior app”

Alternatively, the current version of the myPhonak Junior user guide can be accessed directly from the app by navigating to the Support section and then tapping on the card named “User Guide”. The user guide will then open in an external browser window.

Security notice
Patient data is private data and its protection is important:

• Make sure the smartphones are up-to-date with the latest Operating System security updates. Enable automatic updating.
• Make sure your installed app version is up-to-date
• Only use genuine Sonova apps from official stores with your hearing aids.
• Only install reputable apps from official stores
• Make sure you use strong passwords and keep credentials secret
• Lock phone with PIN and/or biometric (e.g. finger-print, face) and set the phone to lock automatically after several minutes of inactivity.
• Make sure the installed apps only have permissions they need
• Avoid creating a Bluetooth pairing with your hearing aids in a public area. This is due to the risk of unwanted interference from a 3rd party. We recommend to do this Bluetooth pairing at home.
• DO NOT use a jailbroken or rooted phone
• Make sure to keep data safe at all times. Please be aware that this listing is not exhaustive.
• When transferring data through unsafe channels, either send anonymous data or encrypt it.
• Protect your smartphone data backups not only from data loss but also from theft.
• Remove all data from a smartphone which is no longer used by you or will be disposed.

Software maintenance:
We are constantly monitoring feedbacks from the market. If you experience any issues with the latest app version, please contact your local manufacturer representative and/or provide feedback in the Appstore or Google Play Store.

Indications
Please note, indications are not derived from the mobile app, but from compatible hearing aids. General clinical indications for the use of hearing aids and Tinnitus Balance are:

• Presence of a hearing loss
• Unilateral or bilateral
• Conductive, sensorineural or mixed
• Mild to profound
• Presence of chronic tinnitus (only for hearing aids which offer Tinnitus Balance)

Contraindications
Please note, contraindications are not derived from the mobile app, but from compatible hearing aids. General clinical contraindications for the use of hearing aids and Tinnitus Balance are:

• Hearing loss is not in the fitting range of the hearing aid (i.e. gain, frequency response)
• Acute tinnitus
• Deformity of the ear (i.e. closed ear canal, absence of the auricle)
• Neural hearing loss (retro-cochlear pathologies such as absent/non-viable auditory nerve)

The primary criteria for the referral of a patient for a medical or other specialist opinion and/or treatment are as follows:

• Visible congenital or traumatic deformity of the ear
  History of active drainage from the ear in the previous 90 days

• History of sudden or rapidly progressive hearing loss in one or both ears within the previous 90 days

• Acute or chronic dizziness

• Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz and 2000 Hz

• Visible evidence of significant cerumen accumulation or a foreign body in the ear canal

• Pain or discomfort in the ear

• Abnormal appearance of the eardrum and ear canal such as:

• Inflammation of the external auditory canal

• Perforated eardrum

• Other abnormalities which the HCP believes are of medical concern

The HCP may decide that referral is not appropriate or in the best interests of the patient when the following applies:

• When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided.
• The condition has not worsened or changed significantly since the previous investigation and/or treatment
• If the patient has given their informed and competent decision not to accept advice to seek a medical opinion, it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations:
• The recommendation will not have any adverse effects on the patient’s health or general wellbeing
• The records confirm that all necessary considerations about the patient’s best interests have been made. If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been accepted and that it is an informed decision.

Limit of use
The app usage is limited to the capabilities of the compatible device/devices.

Side effects
Please note, side effects are not derived from the mobile app, but from compatible hearing aids. Physiological side effects of hearing aids, such as tinnitus, dizziness, cerumen build up, too much pressure, sweating or moisture, blisters, itching and/or rashes, plugged or fullness and their consequences like headache and/or ear pain, may be resolved or reduced by your hearing care professional. Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma.

Clinical benefit
Clinical benefit is not derived from the app, but from
the compatible hearing aids. The app benefits intended users by providing the possibility to adjust within the range permitted by the initial fitting.
The app provides a convenient way for intended users to communicate and connect with hearing care professionals for remote hearing aid adjustments.
Any serious incident that has occurred in relation to the app, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following:

a. the death of a patient, user or other person
b. the temporary or permanent serious deterioration of a patient’s, user’s or other person’s state of health
c. a serious public health threat

 The decrease of amplification of increase of noise canceler may reduce the audibility of warning or safety relevant signals. This could result in hazardous situations.

If the hearing aids do not respond, please check if you are out of range or if hearing aids are switched on and the battery is not empty and if distrubing fields are present, move away from the disturbing fields.
Activate your Bluetooth. Bluetooth has to be enabled to connect to your hearing aids.
You have the responsibility of usage of the personal smartphone. Please handle the smartphone and usage of the app carefully.

Symbol explanation

Sonova AG · Laubisrütistrasse 28
CH-8712 Stäfa · Switzerland

Sonova Deutschland GmbH
Max-Eyth-Str. 20
70736 Fellbach-Oeffingen · Germany

Australian sponsor:
Sonova Australia Pty Ltd
12 Inglewood Place,
Norwest NSW 2153 · Australia

To obtain a free paper copy of the instructions of use, please contact your local Sonova representative. A copy will be sent within 7 days.
V4.00/2023-11/TM © 2021-2024 Sonova AG All rights reserved

This user guide is applicable for myPhonak Junior 1.3 and later subversions of myPhonak Junior 1 app.
For prior version of the app user guide please contact your local representative or consult the web site.

Read More About This Manual & Download PDF:

References

• Product User Guides | Phonak
• Support | Phonak

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>