Urban Fireplaces C-17023 Gas Fireplace User Manual

: August 24, 2024
: Urban Fireplaces

Table of Contents

Urban Fireplaces C-17023 Gas Fireplace
Safety Precautions
Specifications
Box Contents
Initial Installation
INSTALLATION INSTRUCTION
Operation
Cleaning & Maintenance
Wiring Diagram
Troubleshooting
Parts List
WARRANTY INFORMATION
Installation Data Sheet
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Urban Fireplaces C-17023 Gas Fireplace

INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference.

Safety Precautions

Read these instructions completely before beginning installation. Failure to follow them could cause a heater malfunction resulting in serious injury and/or property damage.

WARNING: All electric heaters have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are or are stored. This fireplace meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions

When using electrical heaters, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Failure to follow these instructions may also void your fire insurance and/or warranty.
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to this manual. For assistance or additional information, consult a qualified installer.
CAUTION: Do not expose the heater to the elements (such as rain, etc).
Do not place clothing or other flammable material on or near the firebox. Never place any objects on the fireplace.
Do not place clothing or other flammable material on or near the firebox. Never place any objects on the fireplace.
FiThe fireplaceecomes very hot when running. Keep children and adults away from hot surfaces to avoid burns or clothing ignition. The fireplace will remain hot for a time after shutdown. Allow surfaces to cool before touching.
CAUTION: To avoid overheating, do not cover the heater.

FOR YOUR SAFETY

Read all instructions before installing or using this heater.
This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used by or near children or disabled people and whenever the heater is left operating and unattended.
Do not operate any heater after it malfunctions, has been dropped, or damaged in any manner. Disconnect power at the service panel and have the heater inspected by an authorized technician or a reputable electrician before using it.
Do not use outdoors.
To disconnect the heater, turn the controls off and turn off power er to the heater circuit at the main disconnect panel.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
To prevent a possible fire, do not block air intakes or exhaust in any manner.
A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable vapors or liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
SAVE THESE INSTRUCTIONS

Specifications

DIMENSIONS

Box Contents

Initial Installation

WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or death

WARNING: RISK OF FIRE!
To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked. Do not blow or place insulation against the firebox. To reduce the risk of fire do not store or use gasoline or other flammable vapors in the vicinity of this or any other heater.

CAUTION: Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9m) from the front of the heater and keep them away from the sides and rear.
CAUTION: Wear gloves and safety glasses for protection during installation and maintenance.

Installing the fireplace
Select a suitable location that is not susceptible to moisture and is a safe distance from drapes, furniture and high traffic areas.

ELECTRICAL REQUIREMENTS
All UE29 models come standard with a 1500W heater, a dedicated 20 AMP 120VAC circuit will be required. Note – Follow all national and local electrical and building codes.

A ll Ue29 m ODels

H eATer| V OlTs (AC)| H z| A mps
1500W| 120| 60| 14

Figure 2: Electrical Requirements

All UE29 fireplace models come pre-wired with a grounded 3-prong power cord.

INSTALLATION INSTRUCTION

Installation – Minimum Fireplace Size
The fireplace is permitted for zero clearance combustible framing around the chassis. See the table below for the minimum fireplace size required.

m INImUm F IreplACe s Ize

m ODel| F rONT W IDTH| r eAr W IDTH| D epTH| H eIgHT
Ue29| 29” (737 mm )| 23” (582 mm )| 13 5 /8 ” (346 mm )| 19 ¹ /2 ” (495 mm )

Figure 3: Minimum Fireplace Size

Installation – Height From Floor
When preparing for installation the desired surround panel must be accounted for. See the table below for the minimum height the fireplace needs to be off the floor depending on the surround panel size and configuration used. Measurement taken from the bottom of the fireplace.

s UrrOUND p ANel	Height

50-4499 r egUlAr p ANel

( WITHOUT B OTTOm p ANel )

| 0”
50-4499 r egUlAr p ANel ( WITH B OTTOm p ANel )| 4 ½” (114 mm )
50-4500 O VersIzeD p ANel ( WITHOUT B OTTOm p ANel )| 0”
50-4500 O VersIzeD p ANel ( WITH B OTTOm p ANel )| 7 ¼” (184 mm )

Figure 4: Minimum Surround Panel Floor Clearance

Installation – Combustible clearances
If installing a mantel above the fireplace there must be a minimum 8” clearance as measured from the top of the fireplace opening. Heat-resistant paint is recommended to prevent any potential discoloration. Non-combustible front wall finishing material is not required.

Clearance to Combustibles

Side| 0”
Bottom| 0”
Top| 0”
Mantel| 8” / 203mm

Installation – Front Glass
This fireplace has a bottom channel and top retainer that holds the front glass in place. There are four small Phillips screws across the top of the fireplace that hold the retainer in place.

Insert the front glass into the bottom channel at an angle.
Gently lay the front glass back until the top touches the fireplace.
Install the top retainer using the supplied screws and Phillips screwdriver.

Installation – Surround Panel
A surround panel will be required to complete the installation of the fireplace. Two different sizes of surround panels are available in a 4 piece design. Prior to installation the surround panel must first be assembled as shown: Lay all 4 panels face down on a soft surface or blanket. Use a 1/4” hex / socket driver to install the supplied sheet metal screws into the panels to attach them together. Use of the supplied bottom panel is optional depending on the desired fireplace installation.

Assembled Surround Panel Sizes
50-4499 Regular Surround Panel

No Bottom Panel – 37 ¾” x 23 ½”
With Bottom Panel – 37 ¾” x 28”
50-4500 Oversized Surround Panel
No Bottom Panel – 43 ¼” x 26 ¼”
With Bottom Panel – 43 ¼” x 33 ½”

Once the surround panel is assembled it easily hooks onto the two slots on each side at the front of the fireplace.

Operation

Operation – Manual Controls
For manual control of the fireplace, there is a control panel located just above the front glass at the top right-hand side. The control panel consists of 3 black buttons which are Power, Heat, and Colour from left to right. To the right of the Colour button is the Reset button.

Power – Press once to wake up the fireplace and press again to turn the fireplace on. To turn the fireplace off press the button again at any time.
Heater – Press once to turn the fireplace heater on low. Press twice to turn the heater up to high. Press the button again to turn the heater off.
Color – Pressing the color button will cycle the fireplace through 7 preset colored fireplace schemes.
Reset – Clears the fireplace memory of any paired remote. Insert a paper clip or stick pin into the pinhole and hold for 3 seconds until a “beep” is heard. The fireplace is now ready to pair with a new remote. See the Remote Controls section of the manual for pairing instructions.
Indicator Lights: Hidden behind the rear flame panel of the fireplace, in the upper right corner, are a set of indicator lights that illuminate momentarily when the fireplace is turned on to identify the status of the fireplace:

Operation – Remote Controls

The fireplace may also be controlled using the supplied remote. The remote control is capable of making many fireplace setting adjustments that are not possible with the manual controls. To use the remote it must first be paired to the fireplace.

Pairing the Remote to the fireplace

Manually turn the fireplace on by pressing the POWER button on the control panel
Press the power button again and hold it down for 3 seconds until three “beeps” are heard. The first orange indicator light should now be flashing.
Within 5 seconds, repeatedly press the power button on the remote until a “beep” is heard and the orange indicator light has stopped flashing. Pairing must be done within 5 seconds of hearing the two “beeps” or else the fireplace will exit pairing mode.

Operation – Wi-Fi Controls

This fireplace is also capable of being controlled over Wi-Fi using an Apple or Android mobile device. Scan the QR code for an instructional walk-through video on how to download and set up the app needed to control your Uptown Electric fireplace. Alternatively, you can follow the steps below.

Download the app Smart Life – Smart Living, from either the Apple App Store or Google Play Store, and create a new user account.
Turn on the fireplace using either the control panel or remote control.
Navigate to the Home screen in the app and press the Add Device button.
On the Add Device screen select the Small Home Appliances category then pick Electric Fireplace (Wi-Fi).
Next, you will be prompted to connect to your existing home wireless network. Select the appropriate 2.4Ghz network and log in.
Note – Only 2.4GHz wireless networks are compatible, 5GHz wireless networks cannot be used. If not available, contact your wireless service provider for further information on setting up a 2.4GHz wireless network.
Once you are connected to your home network put the fireplace into pairing mode. Press and hold the COLOUR button on the control panel (see page 9) of the fireplace until the back flame and ember bed begin slowly flashing at the same time.
With the fireplace now in pairing mode select the Blink Slowly option on the Reset the Device screen in the app (see Figure 21). The app will begin pairing to the fireplace on a timing screen and automatically finish once pairing is successful (see Figure 22).
With the fireplace now successfully paired, it can be controlled in the same manner as the remote controls (see page 10). Added capabilities like Sleep Timer and Heat Program are only possible when using the app.
Creating a Heat Program

In the My Ambiance screen select the Heat Program option. This feature is a 7-day program that allows you to pick what time of day you would like the fireplace and heater to turn on and off.

Select the desired day of the week and time slot. In the example below a program has been selected for Wednesdays from 1:00 PM-6:00 PM.
Next, in the pop-up window select the desired program settings: Switch – Turn fireplace on or off Gear – Turn the eater on low, high, off Temperature – Set desired temperature
The Heat Program is now set to turn the fireplace and heater on at 1:00 PM every Wednesday to maintain a temperature of 20˚C until 6:00 PM.

Cleaning & Maintenance

On a semi-annual basis disconnect the fireplace from main power, wait for the heating element to cool, and dust the fireplace with a dry cloth. Be careful not to brush any wires that may be exposed.

To clean the glass of the fireplace simply use any household desired glass cleaner with paper towels.
To clean the air inlets/outlets, wipe with a soft cloth or the nozzle of a vacuum cleaner
Dust can easily build up around the heater area inside the fireplace, on the left and right sides. Take particular care to clean this area regularly to prevent buildup.
For long periods of inactivity, unplug the fireplace and ensure the surrounding area remains dry.
To install or replace the remote control battery, follow the steps below:

Insert the supplied remote tool, or an unfolded paper clip, into the pinhole in the back of the remote control.
Push the tool/paper clip into the pinhole to separate the remote top from the bottom housing.
Slide the existing battery down and out of the metal sleeve.
Slide the new battery (CR2450) up into the metal sleeve, + sign facing up.
Re-attach the remote top to the bottom housing. It will automatically attach via magnets once close enough.

Wiring Diagram

Troubleshooting

Problem	Possible Cause	Solution

The fireplace will not turn on

| Tripped circuit breaker, the circuit has no power| · Reset breaker. Test circuit for incoming power
The fireplace needs to be reset| · Turn off the main power breaker to the fireplace for 60 seconds, then turn it back on
Loose connection| · Disconnect the fireplace from power and inspect for any loose or damaged wire

connections

Defective component| · Contact your Uptown Fireplace dealer
The fireplace turns off and will not turn back on| Fireplace has overheated and tripped the safety circuit|

· Turn off the main power breaker to the fireplace for 60 seconds, then turn it back on

Can operate fireplace with manual controls but not remote| Low battery| · Replace the battery in the remote using a small pin or paper clip. The required battery is a CR2450
The remote is not paired correctly with

the fireplace

| · Follow the remote pairing procedure on page 10. Remote must be

paired to the fireplace within 5 seconds

Defective Remote Control| · Replace the remote control. Contact your Uptown Fireplace dealer

No heat from the heater when turned on

| Loose connection| · Disconnect the fireplace from power and inspect the heater for any loose connections
Safety circuit tripped| · Turn off the heater for 5 minutes to reset
Defective heater| · Replace the heater. Contact your Uptown Fireplace dealer
The fireplace turns on with no flame| Loose connection| · Disconnect the fireplace from power and inspect for any loose or damaged wire

connections

Defective component| · Contact your Uptown Fireplace dealer

The fireplace turns on with a frozen/ still flame

| Loose connection| · Disconnect the fireplace from power and inspect the spindle motor for any loose

connections

The spindle rod is jammed or has come loose| · Inspect the spindle rod to confirm it is still attached to the spindle motor.

· Inspect the spindle rod for any interferences that may be jamming the spindle rod.

Defective spindle motor| · Replace the spindle motor. Contact your Uptown Fireplace dealer
The fireplace is making a squeaking sound| Spindle rod interference| · Inspect the spindle rod for any interferences that may be causing the sound

· Apply a small of grease to the spindle rod connection points

Defective spindle motor| · Replace the spindle motor. Contact your Uptown Fireplace dealer

Parts List

Replacement Parts

#| Part Description| Part

Number

1| Gen2 Remote Control| 50-4475
2| Insert Fan Heater (120V only)| 50-4501
3| Thermostat Sensor| 50-4398
4| Main Control Board| 50-4385
5| Manual Control Panel Board| 50-4395
–| Wi-Fi Control Board| 50-4396
6| Indicator Light Board| 50-4397
7| LED Strips (4 pcs.)| 50-4378
8| Fireplace Motor| 50-4384
9| UE29 Flame Spindle Rod| 50-4493
10| UE29 Front Glass| 50-4494
11| UE29 Flame Screen| 50-4491
12| 3 Position Wiring Terminal Block| 50-4413
Firebox Options

Part Description| Part

Number

UE29 Western Timber Log Set| 50-4495
UE29 Western Log Ember Media| 50-4496
Surround Panels
UE29 Regular Surround Panel| 50-4499
UE29 Oversized Surround Panel| 50-4500

WARRANTY INFORMATION

Sherwood Industries Ltd. (“Sherwood”) hereby warrants, subject to the terms and conditions herein set forth, this product against defects in material and workmanship during the specified warranty period starting from the date of original purchase at retail. In the event of a defect of material or workmanship during the specified warranty period, Sherwood reserves the right to make repairs or to assess the replacement of a defective product at Sherwood’s factory. The shipping costs are to be paid by the consumer. All warranties by Sherwood are set forth herein and no claim shall be made against Sherwood on any oral warranty or representation.

Conditions

A completed warranty registration must be submitted to Sherwood within 90 days of the original purchase via the online warranty registration page. Have the installer fill in the installation data sheet in the back of the manual and keep this for your future reference.
This warranty applies only to the original owner in the original location from the date of purchase.
The unit must have been properly installed by a qualified technician or installer and must meet all local and national building code requirements.
The warranty does not cover removal and re-installation costs.
Sherwood Industries Ltd. reserves the right to make changes without notice.
Sherwood Industries Ltd. and its employees or representatives will not assume any damages, either directly or indirectly caused by improper usage, operation, installation, servicing, or maintenance of this appliance.
A Prooff original purchase must be provided by you or the dealer including the serial number.

Exclusions
An expanded list of exclusions is available at www.uptownfireplaces.com/exclusions/

This warranty does not cover:

Damage as a result of improper usage or abuse.
Damage caused due to incorrect setup or tampering.
Damage caused by incorrect installation.

To the Dealer

Provide the name, address, and telephone number of the purchaser and the date of purchase.
Provide the date of purchase. Name of installer and dealer. Serial number of the appliance. Nature of complaint, defects or malfunction, description, and part # of any parts replaced.
Pictures or returns of damaged or defective products may be required.

To the Distributor

Sign and verify that the work and information are correct.

Sherwood Industries Ltd.
6782 Oldfield Road, Victoria, BC. Canada V8M 2A3 Online warranty registration: www.uptownfireplaces.com/product- registration/

Important: A 120 VAC. 20A dedicated circuit is required for the operation of the 1500w heater. 1 240VAC, 20A dedicated circuit is required for the 3000w heater. A dedicated circuit is required to prevent circuit breaker tripping or fuse failure. Failure to provide adequate power to this appliance will void your warranty.
Note: If hard wiring to the appliance, this must be completed by a qualified electrician. Failure to do so will void your warranty.