MEDICAL GUARDIAN MGOn-the-Go 4G LTE Wearable Alarm and Panic Button for Elderly User Guide
- August 20, 2024
- MEDICAL GUARDIAN
Table of Contents
MGOn-the-Go
Portable protection you can wear your way
Powered by AT &T 4G LTE
What’s in the box
Product details
A Speaker
You will clearly hear the emergency operator through this powerful speaker.
B Red light
While charging, the red battery light will flash every 5 seconds until the
device is fully charged. Once fully charged, the red battery light will be
solid.
C Blue light
During an SOS call, the blue call light will be solid. The blue call light
will flash every 5 seconds while charging and for a short time after a call
ends.
D Battery level indicator button
You can check the battery level at any time by pressing the battery level
indicator button on the side of the device. The device will either say
“Battery OK” or “Battery low, please charge.”
E Call button
Press this button in an emergency to contact our Monitoring Center.
F Microphone
Speak with an emergency operator using this microphone.
G Charging cradle
This charges the device in just 3 hours.
Setting up and charging
- Choose a location for the charging cradle. Plug in and charge the portable device for at least 3 hours.
- Ensure that the charging cradle is receiving power by checking that the red battery light flashes every 5 seconds while charging.
- The red battery light will turn solid when your device is fully charged.
The rechargeable battery lasts up to 30 days per charge. Only charge as needed.
PLEASE NOTE: Do not plug the charging cradle power cord into an
electrical outlet that is controlled by a light switch or into a power strip
to avoid accidental power loss.
PLEASE NOTE: Wipe out your charging cradle and the pins on the back of
your device periodically to ensure that your device maintains appropriate
contact with charging pins to properly charge.
Testing your device
- Remove your device from its charging cradle.
- Press and hold the call button until the light around the call button turns blue.
- After a short delay, you will hear a voice message and then tones or ringing.
- An operator will ask if you need help.
Please state that you are testing.
PLEASE NOTE: If the operator is unable to connect through the base, they
will try calling you on your phone. Keep an eye on your phone in case it
rings—it’s probably us!
PLEASE NOTE: Test your device monthly to ensure it is working properly.
Replacing the lanyard with the belt clip
- Remove the lanyard by pressing the small tab upward to release the clip.
- Pull the lanyard and clip away from the device.
- Press the clip on the back of the belt clip into the slot on the back of the device until it clicks.
PLEASE NOTE: You can charge the device in its cradle with the belt clip attached.
FAQs
How do I call for help?
Should you ever need help, simply press and hold the call button until the light around the call button turns blue. After a short delay, you will hear a voice message and then tones or ringing. Once you are connected to one of our highly-certified emergency operators, you can then speak with an operator directly through the device and request emergency services or a member of your Care Circle to come and help you.
How long will the battery last?
Your device’s rechargeable battery may last up to 30 days per charge. Typical charging time is 2-3 hours. The red battery light flashes every 5 seconds while charging and is solid when the device is fully charged.
Do I need WiFi for my device to work?
No. Your home does not need WiFi in order for the device to work. Our emergency operators will be able to pinpoint your location using the device’s GPS and WiFi capabilities should you ever need help.
By using this device, you acknowledge and accept the following
information:
Coverage: This product requires that there be adequate cellular coverage
to work properly. It is important to test the device to know if it works in
your area. Remember that your environmental and topographical conditions may
also affect your coverage. If you
experience coverage issues, please contact your dealer immediately.
Charging: Your device’s rechargeable battery may last up to 30 days per
charge. Wear your device at all times and only charge when necessary. Failure
to follow charging procedures will result in the device not being able to
function properly.
Water-resistant: On-the-Go is IP67 water-resistant. On-the-Go should not
be submerged. On-the-Go Guardian should be towel-dried after exposure to
water.
Pacemakers: Individuals with pacemakers should consult their physician
and review their pacemaker materials regarding interaction with cell phones,
and take the same precautions the materials recommend for this device.
Location-based services: Some of the Equipment uses technology to permit
third-parties, including the Monitoring Center, to determine where you are
physically located at any given time (the “Location Based Services”). Location
Based Services may work even if you are not in communication with the
Monitoring Center. The accuracy of the Location Based Services is limited, and
the Company, the Operators, the Monitoring Center, the Responders, or others
may not be able to identify your location or the location of the Equipment
precisely or at all. You authorize the Company to collect location-based
information.
We will only share your location-based information with the Operators, the
Monitoring Center, the Responders, any person or entity that acquires the
Company and/or the Company’s interest in and to the Monitoring Services, or
any other person or entity you specifically designate and only for the purpose
of providing and improving the Monitoring Services.
Any and all location-based information is made available for informational and
planning purposes only and is not intended to be relied upon in situations
where precise location information is needed or where erroneous, inaccurate,
time delayed, or incomplete
location or map data may lead to death, personal injury, or property or
environmental damage. You agree that location-based info. may vary from actual
location(s), road, or terrain conditions due to factors that can affect the
accuracy of the map data, such as but not limited to, weather, road, and
traffic conditions, geopolitical events, and condition or status of your
cellular phone or cellular services. We do not guarantee accuracy or
completeness of any location-based information.
Technical information
On-the-Go is a 4G LTE mobile medical alert pendant that offers users the ability to explore fearlessly. On-the-Go is certified on the 4G LTE network to enable users to live independently with confidence by offering help at the press of a button, across in the US. On-the-Go connects users to emergency care specialists at a UL-Listed, TMA Five Diamond Certified central station 24/7, and users speak with specialists via powerful built-in two-way voice technology. Specialists can locate users via WiFi location technology and send loved ones or emergency services to users.
General
- Communication Modes: TCP/IP
- Operating Voltage: 4.2 volt internal battery pack
- Wifi Support
Cellular
- Data Support: SMS, TCP/IP, UDP
- Operating Band: LTE CAT1 FDD B4, B13
- Transmitter Power: Class 3 (0.2 W, 23 dBm)
- LTE Cat.1: Uplink up to 5 Mbps/Downlink up to 10 Mbps
Environmental
- Temperature: -20° to +55° C (operating); -40° to +85° C (storage)
- Humidity: 95%RH @ 50° C non-condensing
- RoHS Compliant
- Waterproof (Rated IP67) enclosure
Electrical
- Operating Voltage: 4.2 volt internal battery pack
- Power Consumption: Typical 5uA@4.2V (deep sleep), Typical 28mA@4.2V (SMS+UDP connection)
Physical
- Dimensions: 1.57 x 2.60 x 0.67” (40 x 66 x 17 mm)
- Weight: 1.7 oz (47 g)
- Certifications: FCC, Verizon
- Battery and Charger: Certifications – UL-Listed
Customer service
Have questions about your device?
Scan the QR Code below with your phone camera or visit:
medicalguardian.com/support/
medicalguardian.com/support/
If you need additional assistance, our Customer
Care team can be reached at 1
800-313-1191.
Monday-Friday, 9AM-8PM EST and Saturday 9AM-5PM EST.
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