PHONAK Charger RIC I BTE Rechargeable Hearing Aid User Guide

Charger RIC I BTE Rechargeable Hearing Aid

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Specifications

• Device: Phonak Charger I
• Compatible hearing aid models:
  • Phonak ChargerGo RIC I
  • Phonak ChargerGo RIC SPH I
  • Phonak Charger RIC I (Non-Rechargeable)

Product Information

1. Parts of the Charger

• Charger case lid

• Hearing aid charging slots with left/right indicators

• Cavity for earpieces

• Indicator light for internal battery status (only applicable
  for rechargeable models)

• USB-C connection to external power supply

• External power supply

• USB cable

2. Preparing the Charger

1. Plug the larger end of the charging cable into the power
   adapter.

2. Plug the smaller end into the USB port on the charger.

3. Plug the power adapter into a power outlet.

4. The indicator light around the USB port is green when the
   charger is connected to the power supply.

3. Charging

3.1 Using and Charging the Charger

If the built-in battery is fully charged, the hearing aids can
be charged up to 3 times*. Always make sure that the hearing aids
and charger are dry and clean before charging.

Before using your charger, pull the insulating tab out to
activate the internal battery. After pulling out the insulating
tab, the indicator light will be red for 10 seconds**.

Battery Status

• Solid green – Fully charged: No action needed.

• Blinking green – Charging >1 charging cycle: The internal
  battery of the charger has enough power to charge your hearing aids
  at least once while not connected to a power supply.

• Blinking red – Charging in progress.

FAQ

Q: How many times can I charge my hearing aids with a fully

charged built-in battery?

A: If the built-in battery is fully charged, the hearing aids
can be charged up to 3 times.

Q: What should I do if the indicator light is blinking

green?

A: The blinking green light indicates that the internal battery
of the charger has enough power to charge your hearing aids at
least once while not connected to a power supply.

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Phonak Charger I
User Guide
Phonak Charger RIC I Phonak ChargerGo RIC I Phonak ChargerGo RIC SPH I

This user guide is valid for: Charging accessories Rechargeable: Phonak ChargerGo RIC I Phonak ChargerGo RIC SPH I Non Rechargeable: Phonak Charger RIC I
2

Your charger details
If no box is checked and you do not know the model of your charging accessory, please ask your hearing care professional. Please also read safety information regarding handling the charger (chapter 10). The charger contains a built-in rechargeable lithium-ion battery*.

Device:

Compatible hearing aid models:

c Phonak Charger RIC I Phonak Audéo I-R c Phonak ChargerGo RIC I Phonak CROS I-R

c Phonak ChargerGo RIC SPH I

Phonak Audéo I-Sphere

• only applicable for rechargeable models
  3

Your charger has been developed by Phonak ­ a world leader in hearing solutions based in Zurich, Switzerland.
This charger is a device intended to charge rechargeable hearing aids.
Please read the user guide carefully to make sure that you understand and get the best out of your charger.
For more information regarding features, benefits, setup, use and maintenance or repairs ­ contact your hearing care professional or manufacturer representative. Training is not required to handle the device. Additional information can be found in the datasheet of your product.
Phonak – life is on www.phonak.com

Contents

Your charger

1. Parts of the charger

6

Using the charger

2. Preparing the charger

8

3. Charging

9

Further information

4. Environmental conditions

19

5. Care and maintenance

21

6. Service and warranty

23

7. Compliance information

25

8. Information and description of symbols

30

9. Troubleshooting

35

10. Important safety information

36

4

5

1. Parts of the charger

Charger case lid

Hearing aid charging slots with left/right indicators

R

Cavity for earpieces

L
Indicator light for internal
battery status*

*only applicable for rechargeable models
6

USB-C connection to external power supply

External power supply

USB cable

Power supply with wall plug adapter

Power adapter and charger specification

Power adapter output voltage:

5 VDC +/-5%, current 500 mA – 1 A

Power adapter input voltage:

100-240 VAC, 50/60Hz, current 0,2 A

Charger input voltage:

5 VDC +/-5%, current 350 mA

USB cable specifications:

5 V min. 1 A, USB-A to USB-C, maximum length 3 m

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2. Preparing the charger
Connecting to the power supply

c

d

a

b

a) Plug the larger end of the charging cable into the power adapter.
b) Plug the smaller end into the USB port on the charger. c) Plug the power adapter into a power outlet. d) The indicator light around the USB port is green when
the charger is connected to the power supply.
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3. Charging
3.1 Using and charging the charger If the built-in battery is fully charged, the hearing aids can be charged up to 3 times*. Always make sure that the hearing aids and charger are dry and clean before charging.
Before using your charger, pull the insulating tab out to activate the internal battery. After pulling out the insulating tab, the indicator light will be red for 10 seconds**.
R /

• For specific information please check the hearing aids User Guide or consult your hearing care professional. **Only applicable for rechargeable models.
  9

Rechargeable models have an internal battery, which means they can’t be switched off. Even when unplugged from a power outlet, it will continue charging the hearing aids until its internal battery runs out. Once it runs out, the charger effectively switches off as it can no longer provide power to charge the hearing aids. Even when the charger’s internal battery is completely discharged, the charger can still charge the hearing aids once connected to the power supply. The indicator light on the charger shows the status of the charger’s internal battery. To switch off non rechargeable models, unplug the charger from the power outlet.
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Rechargeable charger connected to a power supply

Indicator light of the charger

Battery status

Description and actions

Solid green Fully charged

The internal battery of the charger is fully charged.
No action needed.

Blinking green

Charging >1 charging cycle

The internal battery of the charger has enough power to charge your hearing aids at least once while not connected to a power supply.

Blinking red

Charging <1 charging cycle

The internal battery of the charger does not have enough power to charge your hearing aids at least once while not connected to a power supply.
Keep the charger connected to a power supply until it is completely charged.

Solid red

Battery error / charging error

An error was detected while trying to charge the internal battery of the charger.
Check if your hearing aids still can be charged. Contact your hearing care professional.

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Rechargeable charger not connected to a power supply Indicator light turns off after a short time to save battery

Indicator light of the charger

Battery status

Description and actions

Solid green

1 charging cycle left

The internal battery of the charger has enough power to charge your hearing aids at least once.
No action needed.

Blinking green <1 charging cycle left

No indicator Discharged

light

battery

The internal battery of the charger is running low.
Connect the charger to a power supply.
The internal battery is completely discharged.
Connect the charger to a power supply.

3.2 Charging the hearing aids
Low power: You will hear two beeps when the hearing aids battery is low. You will have approximately 60 minutes before you have to charge the hearing aids (this can vary, depending on the hearing aid settings). Before using your hearing aids for the first time, it is recommended to charge them for 3 hours. The hearing aids must be dry before charging. Please ensure to charge and use the hearing aids within operating temperature range: +5° to +40° Celsius (41° to 104° Fahrenheit).

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Please refer to chapter 2 for how to set up the charger.
1. Insert the hearing aids into the charging slots. The hearing aids will automatically switch off when inserted into the charger.

2. The indicator light on the hearing aids will show the charging state of their battery until the hearing aids are fully charged. When fully charged, the green indicator light on the hearing aids will remain on.

R L
Make sure the left and right hearing aid markings match the left (L) and right (R) indicators next to the charging slots.
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R L
15

The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger. It can take up to 3 hours to charge the hearing aids. The charger lid shall be closed while charging the hearing aids.
Charging times (representative values)*

Indicator light of the hearing aid

Charging state

Blinking red

0 ­ 10%

Blinking orange 11 ­ 70%

Blinking green

71 ­ 99%

Solid green

100%

Approx. charging times
30 min (20%) 60 min (40%) 90 min (70%)
3 h (charging time may be affected by temperature conditions)

*For specific charging times please check your hearing aids User Guide or consult your hearing care professional.
16

3. Remove the hearing aids from the charging slots by lifting them out of the charger.
Do not hold the tubes to remove the hearing aids from the charger as this can damage the tubes.
The hearing aids switch on automatically when removed from the charger. The indicator light starts blinking. The solid green light indicates the hearing aids are ready. By default, the hearing aids are programmed so that they turn on automatically when they are removed from a charger that is connected to the power supply. Your hearing care professional can turn this setting off. In this case, you will need to switch the hearing aid on manually.
17

The hearing aids stored in the charger will go on Sleep mode after 15 minutes if fully charged. Always close the lid when charging your hearing aids in a humid environment.
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4. Environmental conditions

Please ensure to use, charge, transport and store the charging accessories according to the following conditions:

Charging Operating

Transport

Storage

Temperature + 5 to + 40 °C

– 20 to + 60 °C – 20 to + 60 °C

(+ 41 to + 104° F) (- 4 to + 140 °F) (- 4 to + 140 °F)

Humidity 0 % to 90 %
(non-condensing)

0 % to 93 % 0 % to 93 %

Atmopheric 500 hPa to

pressure

1060 hPa

500 hPa to 1060 hPa

500 hPa to 1060 hPa

Prolonged storage at temperature lower than +10 °C and higher than +30 °C may negatively affect the battery performance of the product.

19

For information on the operating condition of your hearing aids, please refer to the user guide of your hearing aids.
If the device has been subject to storage and transportation conditions outside of the recommended use conditions, wait 15 minutes before starting the device.
Non rechargeable models are classified as IP21. This means that the chargers are protected from vertically falling drops of water e.g. condensation. IP21 is satisfied when the charger lid is closed.
Rechargeable models are classified as IP22. This means that the charger is protected from vertically falling drops of water when the charger is tilted up to 15 degrees from the horizontal. IP22 is satisfied when the charger lid is closed.

5. Care and maintenance
Expected service life The charger has the expected service life of five years. The device is expected to remain safe for use for this duration.
Commercial service period Routine and diligent care of your charger will contribute to the outstanding performance for the duration of the expected service life of your devices. Sonova AG will provide a minimum of a five years repair service period after the respective charger and essential components have been phased out of the product portfolio.
Please use the following specifications as a guideline. Further information regarding product safety, see chapter 10.2.

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General information Please make sure that the charger is used and maintained as described in this user guide.
Daily Make sure that charging slots are clean. Otherwise, clean the surfaces with a soft, lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your charger. Do not rinse your charger with water.
Weekly Remove dust or dirt from the charging slots with a soft, lint-free cloth.
Always make sure that the hearing aids and charger are dry and clean before charging.
Always make sure that the charger is disconnected from the power mains before cleaning.
22

6. Service and warranty
Local warranty Please ask the hearing care professional where you purchased your charger about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the charger. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods.
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Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
Charger:
Serial number:
Date of purchase:
Authorized hearing care professional (stamp/signature):

7. Compliance information
Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Regulation (EU) 2017/745 and the UK Medical Device Regulation 2002.
This device complies with part 15 of the FCC Rules and ICES-003 of Industry Canada. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
   Notice: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

25

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the equipment and
receiver. · Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV
technician for help.
Please keep at least 20 cm separation distance between the charger and the human body during operation.
26

Electromagnetic emissions
Manufacturer’s Declaration: The device is intended for use in the electromagnetic environments listed below. The user should assure that they are used in such environments.

Emissions Test Compliance Electromagnetic environment guidance

RF emissions CISPR 11

Group 1

The device generates or uses RF energy only for their internal functioning. Therefore, the RF emissions are very low and are not likely to cause any interference to nearby electronic equipment.

RF emissions CISPR 11

Class B

The device is suitable for use in domestic establishment and in establishment directly connected to a low voltage power supply network which supplies buildings used for domestic purposes.

27

Electromagnetic immunity

Immunity Test

IEC60601-1-2 Test Level

Electrostatic Discharge (ESD) IEC 61000-4-2

+/- 8 kV contact
+/- 2 kV , +/- 4 kV, +/- 8 kV, +/- 15 kV air

Compliance Level
+/- 8 kV contact +/- 2 kV , +/- 4 kV, +/- 8 kV, +/- 15 kV air

Radiated RF Electromagnetic Field Immunity
Test IEC 61000-4-3

10 V/m 80 MHz ­ 2.7 GHz 80% AM at 1 kHz

10 V/m 80 MHz ­ 2.7 GHz 80% AM at 1 kHz

9 V/m; 710, 745, 780 MHz; 9 V/m; 710, 745, 780 MHz; Pulse modulation 18 Hz Pulse modulation 18 Hz

9 V/m; 5240, 5500, 5785 MHz; Pulse modulation 217 Hz

9 V/m; 5240, 5500, 5785 MHz; Pulse modulation 217 Hz

Proximity Magnetic Field IEC 61000-4-3

27 V/m; 385 MHz; Pulse modulation 18 Hz
28 V/m; 450 MHz FM +/- 5 kHz deviation; 1 kHz sine

27 V/m; 385 MHz; Pulse modulation 18 Hz
28 V/m; 450 MHz FM +/- 5 kHz deviation; 1 kHz sine

28 V/m; 810, 870, 930 MHz; 28 V/m; 810, 870, 930 MHz; Pulse modulation 18 Hz Pulse modulation 18 Hz

28 V/m; 1720, 1845, 1970, 2450 MHz;
Pulse modulation 217 Hz

28 V/m; 1720, 1845, 1970, 2450 MHz;
Pulse modulation 217 Hz

Immunity Test
Rated power frequency magnetic fields IEC 61000-4-8

IEC60601-1-2 Test Level
30 A/m 50 Hz or 60 Hz

Compliance Level
30 A/m 50 Hz or 60 Hz

Test frequency 30kHz,

modulation: CW,

Enclosure

Immunity test level 8

Port

Test frequency

Immunity to

134, 2 kHz,

Proximity Pulse modulation: 2.1 kHz,

Magnetic Immunity test level 65

Fields IEC

61000-4-39 Test frequency 13.56 kHz,

Pulse modulation: 50kHz,

Immunity test level 7.5

Test frequency 30kHz, modulation: CW,
Immunity test level 8
Test frequency 134, 2 kHz,
Pulse modulation: 2.1 kHz, Immunity test level 65
Test frequency 13.56 kHz, Pulse modulation: 50kHz, Immunity test level 7.5

29

8. Information and description of symbols
With the CE symbol, Sonova AG confirms that this product ­ including accessories ­ meets the requirements of the Medical Devices Regulation MDR 2017/745.
Indicates the medical device manufacturer, as defined in Medical Device Regulation (EU) 2017/745.
Indicates the date when the medical device was manufactured.
Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.
30

This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
Important information for handling and product safety.
This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission.
Regulatory compliance mark (RCM). Indicates a device’s compliance with electrical safety legislation applicable to electrical and electronic equipment in Australia and New Zealand.
With the UK Conformity Assessed mark, Sonova AG confirms that the product is conform to applicable Great Britain legislations.
31

Indicates the manufacturer’s serial number so that a specific medical device can be identified.
Indicates the manufacturer’s catalogue number so that the medical device can be identified.
Indicates that the device is a medical device.
An indication that electronic instructions for use are available.
IIP Rating = Ingress Protection Rating.IP21 rating indicates that the device is protected against solid foreign objects of 12,5 mm diameter and greater and is additionally protected against vertically falling water drops..
32

IP Rating = Ingress Protection Rating. IP22 rating indicates that the device is protected against solid foreign objects of 12,5 mm diameter and greater and is additionally protected against vertically falling water drops when enclosure tilted up to 15°.
Indicates the temperature limits to which the medical device can be safely exposed.
Indicates the range of humidity to which the medical device can be safely exposed.
Indicates the range of atmospheric pressure to which the medical device can be safely exposed.
During transportation keep dry.
33

This symbol indicates a device that is not safe to use in magnetic resonance (MR) environment (e.g. during an MRI scan).
The symbol with the crossed-out garbage bin is to make you aware that this charger may not be thrown away as normal household waste. Please dispose of old or unused charger, at waste disposal sites intended for electronic waste, or give your charger to your hearing care professional for disposal. Proper disposal protects the environment and health.
Symbols applicable to the European power supply only
Power supply with double isolation.
Device designed for indoor use only.
Safety isolating transformer, short circuit proof.
34

9. Troubleshooting

Cause

Possible remedy

Issue: Charging of the hearing aid does not start.

Internal battery of the charger discharged*.

Connect the charger to the power supply (chapter 2).

Hearing aids not inserted Insert hearing aids correctly into the correctly into charger. charger (chapter 3).

*Only applicable for rechargeable models.

Please check https://www.phonak.com/com/en/support.html for further information.
If the problem persists, contact your hearing care professional for assistance.
35

10. Important safety information
Please read the relevant safety information and limitationsof-use information on the following pages before using your device.
Intended use The chargers are intended to charge the battery of the rechargeable hearing aid.
Intended user Intended for people with hearing loss using the compatible rechargeable hearing aid, their caregivers and hearing care professional.
Intended patient population The intended patient population for the chargers is the intended patient population of the compatible hearing aids.
Intended medical indication Indications are not derived from charger but from the compatible hearing aids.

Intended medical contra-indications Contraindications are not derived from the charging accessories, but from the compatible hearing aids.
Clinical benefit The charger itself does not provide a direct clinical benefit. An indirect clinical benefit is provided by enabling the parent device (rechargeable hearing aids) to achieve their intended purpose.
Side effects Side effects are not derived from the charger, but from the compatible hearing aids.
Any serious incident that has occurred in relation to the charging accessories, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following:

36

37

a) the death of a patient, user or other person b) the temporary or permanent serious deterioration of a patient’s, user’s or other person’s state of health c) a serious public health threat
To report an unexpected operation or event, please contact the manufacturer or a representative.

10.1 Warnings
Charger and power supply must be protected from shocks. If the charger or power supply is damaged after a shock, the devices must not be used anymore.
Protect your charging accessories from heat and sunlight (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aid(due to risk of fire or explosion). Ask your hearing care professional about suitable drying methods.
Only authorized personnel are allowed to open the charging accessory due to possible electrical hazard.
Cables and cords wrapped around the neck may cause strangulation. Do not leave the device and its components unattended with children, individuals with cognitive impairment or pets.

38

39

Do not use the device in explosive areas (mines or industrial areas with danger of explosions, oxygenrich environments or areas where flammable anesthetics are handled).The device is not ATEX certified.
Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
Do not place these rechargeable devices in your checked-in luggage when traveling by plane as they contain lithium-ion batteries. The devices should be placed in your carry-on/hand luggage.
Ship the rechargeable devices according to local regulations as the devices contain lithium-ion batteries. For shipping, they are classified as dangerous goods. If in doubt ask the courier responsible for shipping how to ship the devices properly.
*Only applicable for rechargeable models
40

Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation
To supply power to the charging accessories, use only IEC 60950-1*, IEC 62368-1 or IEC60601-1 certified charging equipment (e.g. power supply) within the specification in Chapter 1 Parts of the charger on page 7.
Do not place the charging accessories close to an induction cooking surface. Conductive structures inside the charging accessories could absorb inductive energy resulting in thermal destruction.
Always make sure that the hearing aids and charger are dry and clean. If the charger or power supply is damaged, the device must not be used anymore as it may cause electric shock.

• Note: this standard may not be valid anymore in your country, please refer to IEC 62368-1
  41

The charger contains Lithium-Ion rechargeable battery that might swell and deform the housing of the charger. If you notice any swelling or deformation in the charger, stop using it immediately. Swollen batteries can be a serious safety hazard, posing risks such as leakage, overheating, or even explosion. Do not attempt to remove, charge, puncture or modify the swollen battery. Do not ignore signs of battery damage. Using the charger with a damaged battery can affect the charger performance and permanently damage the charger. Avoid handling the charger with bare hands if it shows signs of damage or leakage. Avoid direct contact with the leaked electrolyte. If contact occurs, rinse with water and seek medical attention if needed. If you have any questions or concerns, seek professional guidance at your hearing care professional before using the charger. Dispose of the charger at waste disposal sites intended for electronic waste, or give your charger to your hearing care professional for disposal.
Only applicable for rechargeable models
42

The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): · Keep the charging device at least 15 cm (6 inches) away from the active implant. If you experience any interference do not use the charging device and contact the manufacturer of the active implant. Please, note that the interference can also be caused by powerlines, electrostatic discharge, airport metal detectors etc.
Do not touch the contacts of the charger when powered.
Do not expose your device to temperatures outside the operation conditions indicated in the User Guide (see chapter 4). They contain lithium-ion batteries, which might swell, leak or explode upon exposure to temperatures outside those conditions.
Only applicable for rechargeable models
43

Do not use your hearing aid or charger in areas where electronic equipment is prohibited.
Only use approved chargers described in this user guide for charging your hearing aids, otherwise the devices may be damaged.
Changes or modification to the device that were not explicitely approved by Sonova AG are not permitted. Such changes may damage the device.
Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aid or accessory, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.

10.2 Cautions
Only use the device according to chapter 4 Environmental conditions page 18. Using the device otherwise may heat the hearing aid up to temperatures, which in the worst-case can lead to skin burns.
10.3 Notes
Do not drop your charging accessories! Dropping onto a hard surface can damage your charging accessories.
Always keep the USB socket of the device and the USB plug of the cable clean and dry. Foreign particles or moisture in the USB connection can lead to an electrical fault, which can heat up the USB connection and, in the worst case, cause it to melt. Use the provided cable to supply power to the device. If you notice the indicator light around the USB port of the device went off during charging, check the USB connection for proper conditions.

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The built-in battery of the rechargeable charger must be recharged every 3 months. This will prevent a deep discharge of the built-in battery. Deep discharged batteries may be damaged if recharged and could catch fire.

Notes

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029-1382-02/V1.00/2024-04/TM © 2024 Sonova AG All rights reserved

Your hearing care professional:

Sonova Deutschland GmbH Max-Eyth-Strasse 20 70736 Fellbach-Oeffingen Germany
Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com

Australian Sponsor: Sonova Australia Pty Ltd 12 Inglewood Place, Norwest NSW 2153 Australia
UK Responsible person and UK Importer: Sonova UK Limited Sonova House Lakeside Drive, Centre Park WA1 1RX Warrington United Kingdom

613389 759396

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