Shark NV355 Series Navigator Lift Away Pro Upright Vacuum User Guide

: August 11, 2024
: Shark

Table of Contents

Shark NV355 Series Navigator Lift-Away Pro Upright Vacuum
Product Information
Product Usage Instructions
IMPORTANT SAFETY INSTRUCTIONS
ASSEMBLY
WHOLE-HOME CLEANING
EMPTYING THE DUST CUP
CLEANING AND REPLACING THE FILTERS
CLEANING THE BRUSHROLL
CHECKING FOR BLOCKAGES
TROUBLESHOOTING
ONE (1) YEAR LIMITED WARRANTY
TECHNICAL SPECIFICATIONS
FAQ
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Shark NV355 Series Navigator Lift-Away Pro Upright Vacuum

Product Information

Specifications:

Model : NV355 Series
Components : Motorized nozzle, wand, hose, vacuum pod
Warnings : Contains electrical connections, wiring, and moving parts
Replacement Parts: Use only identical replacement parts
Power Cord : Handle with care to prevent damage

Product Usage Instructions

General Warnings:

Carefully inspect all parts for damage before use.
Avoid using the vacuum for any purpose other than described in the manual.
Avoid using an extension cord.
The vacuum cleaner contains no serviceable parts.

Use Warnings:

Do not allow children to use the appliance unsupervised.
Always turn off the vacuum cleaner before attaching or detaching accessories.
Avoid handling the plug or vacuum with wet hands.
Ensure filters are in place before use.
Avoid damaging the power cord by following the listed precautions.
Avoid blocking nozzle or accessory openings to maintain proper airflow.
Keep nozzles and openings away from hair, face, fingers, and loose clothing.
Do not use the vacuum if it’s not functioning correctly or has been damaged.
Exercise caution when cleaning stairs.
Do not leave the vacuum unattended while plugged in.
When in use, keep the vacuum moving over carpet surfaces to prevent damage.
Avoid placing the vacuum on unstable surfaces like chairs or tables.
Avoid picking up liquids, large objects, hard/sharp objects, dust, smoking/burning objects, and flammable/combustible/toxic materials.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY

PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING
To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS

Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
Use only identical replacement parts.
Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
The use of an extension cord is NOT recommended.
This vacuum cleaner contains no serviceable parts.
USE WARNINGS
DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children. This is not a toy.
Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
DO NOT handle plug or vacuum cleaner with wet hands.
DO NOT use without filters in place.
Only use Shark® branded filters and accessories. Failure to do so will also void the warranty.
DO NOT damage the power cord:
DO NOT pull or carry the vacuum cleaner by the cord or use the cord as a handle.
DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
Use extra care when cleaning on stairs.
DO NOT leave the vacuum cleaner unattended while plugged in.
When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables.
Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
DO NOT use to pick up:
Liquids
Large objects
Hard or sharp objects (glass, nails, screws, or coins)
Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
Smoking or burning objects (hot coals, cigarette butts, or matches)
Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
Toxic materials (chlorine bleach, ammonia, or drain cleaner)
DO NOT use in the following areas:
Poorly lit areas
Wet or damp surfaces
Outdoor areas
Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
Turn off all controls before plugging in or unplugging the vacuum.
Unplug from electrical outlet when not in use and before any maintenance or cleaning.
Hand wash with water only. Washing with cleaning chemicals could damage the unit.
During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.
Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
Make sure the dust cup and all filters are in place after routine maintenance.
If provided, secure the power cord around the two cord hooks during storage.

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

ASSEMBLY

Place Pod onto Floor Nozzle Post and slide it down until it clicks into place.
Insert Extension Wand into pod until it clicks into place.
Slide Accessory Holder onto wand with post facing away from cord hook.
Insert Handle Assembly into wand until it clicks into place.
Insert Flexible Hose into connector on back of pod.

For proper operation, ensure all parts are firmly clicked into place.

NOTE : There are a variety of accessories that are compatible with this vacuum series. The top flap of your box shows the select accessories that are included with your model. For additional accessories, visit sharkaccessories.com

WHOLE-HOME CLEANING

SETTINGS

Press the Power/Surface Switch at the top of the pod.

Select surface setting:

O Power Off
I Bare Floor
For bare floors and small area rugs.
II Carpet
For carpets.

Suction Control offers variable suction based on your needs. Rotate counterclockwise to reduce suction and increase maneuverability on carpets. Rotate clockwise to increase suction on bare floors.

BRUSHROLL INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green: The brushroll is spinning and working as it should.
Solid Red: There is a jam in the brushroll area. Turn your vacuum off and remove any blockages in the nozzle.
No Light: The vacuum is off.

NOTE : For deep carpet cleaning per ASTM F608 (embedded dirt in carpets), use setting II, Carpet.

CLEANING MODES

To engage brushroll, turn power on, then step on floor nozzle and tilt handle back.
Press the red Release Button on the side of the pod. Gently hold the nozzle to the floor with your foot and pull the pod up.
Follow the instructions for detaching the pod above. Press the Wand Release button to remove the wand from the pod. Attach an accessory to the end of the wand.
Follow instructions for detaching the pod and wand. Press the Handle Release button to detach the handle from the wand. Attach an accessory to the end of the handle.

EMPTYING THE DUST CUP

IMPORTANT : Unplug the power cord before performing any maintenance

Undo the Latches on the sides of the dust cup by lifting them up and out. Tilt the dust cup and lift it off vacuum pod.
To empty debris into trash, press lower release button and bottom of dust cup will drop open.
To remove collected debris from Lint Screen, press top release button and lift handle to open. Gently brush lint screen to clean.
To reinstall, set bottom of dust cup on pod and tilt until dust cup clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS
Regularly clean and replace your filters to keep your vacuum’s suction power optimal. To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT : DO NOT use soap when cleaning the filters.

Pre-Motor (foam and felt): With the dust cup removed, remove the Foam and Felt Filters. CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHS.
Post-Motor (HEPA): To access the HEPA filter, press the tab, tilt the Filter Cover, and lift it from the vacuum. Remove the HEPA filter. CLEAN HEPA FILTER EVERY YEAR.

REPLACING FILTERS
Follow the previous instructions for removing filters. The pre-motor filter should be replaced every 2.5 years. The HEPA filter should be replaced every 3 years.

Replacement Pre-Motor Foam & Felt Filter Kit
XHF350
Replacement HEPA Filter
XHF350

CLEANING THE BRUSHROLL

Detach the pod from the floor nozzle.
Remove any blockages or buildup from the airways in the nozzle. With scissors, carefully cut away any fibers, hair, or string wrapped around the brushroll. Avoid damaging or cutting the bristles.

CHECKING FOR BLOCKAGES

Detach the handle from the wand by pressing the handle release button. Remove flexible hose from the vacuum pod by pressing the tabs on the hose collar. Inspect the hose for clogs.
Detach the pod, wand, hose, and dust cup. Check all openings and remove blockages.
With the pod detached, remove the lower nozzle hose and check for clogs.
Open the airway on the bottom of the floor nozzle by squeezing the tabs on the sides and lifting up. Check for clogs and clear away any obstructions.

TROUBLESHOOTING

ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable. SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
Any unit that has been tampered with or used for commercial purposes.
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com
Scan QR code using mobile device

RECORD THIS INFORMATION

Model Number:
Serial Number:
Date of Purchase: (Keep receipt)
Store of Purchase:

TECHNICAL SPECIFICATIONS

Voltage : 120V, 60Hz
Watts : 1200W
Amps : 10A

Benefits of registering your product and creating an account:

Get easier, faster product support and access to warranty information
Access troubleshooting and product care instructions
Be among the first to know about exclusive product promotions

TIP : You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new Shark Navigator® Lift-Away® Pro.

SharkNinja Operating LLC

US : Needham, MA 02494
CAN : Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice. For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2019 SharkNinja Operating LLC. LIFT-AWAY, SHARK, and SHARK NAVIGATOR are registered trademarks of SharkNinja Operating LLC. NAVIGATOR is a trademark of SharkNinja Operating LLC. NV355Series_IB_E_REV_Mv7

PRINTED IN CHINA

FAQ

Q: Can I use the vacuum cleaner without filters?
A: No, filters must be in place before using the vacuum to ensure proper functionality and performance.

Q: Can children operate the vacuum cleaner?
A: Children should not use the appliance without close supervision as it is not a toy and contains potential risks.