COX 520-5001 Internet Modem User Manual
- August 3, 2024
- Cox
Table of Contents
COX 520-5001 Internet Modem
Product Information
Specifications:
- Power Source: Electrical Outlet
- Connection Type: Coaxial Cable, Ethernet Cable
- Compatibility: Computer, Router
- Material: 100% Recyclable Materials
Product Usage Instructions
Getting Started:
Getting started with the Internet Modem is easy. Follow the steps below to set up your modem:
Instructions:
- Plug in the coax cable: Connect the coax cable to an active cable outlet and the Internet Modem.
- Plug in the power cord: Connect the power cord to an electrical outlet and the Internet Modem. Ensure the outlet is not connected to a dimmer or switched outlet. Wait for the modem to boot up, indicated by a solid Online light.
- Plug in the Ethernet cable: Connect the Ethernet cable to the Internet Modem and either to the WAN/Internet port on your router or the WAN port on your computer. Verify your internet connection by surfing the web.
We’re here to help:
If you have any questions or need assistance, please contact us through one of the following channels:
- CALL: 1-888-208-3743
- CHAT: live chat on Coxbusiness.com/chat
- TEXT: message an agent at 36009
- WEB: Coxbusiness.com/selfinstall
- ACCESSIBILITY: Cox.com/accessibility
Help us send zero waste to landfills by recycling the kit once you’re finished. It’s made with 100% recyclable materials.
what’s in your kit
what you’ll need
what to do
-
Plug in the coax cable
Connect the coax cable to an active cable outlet and the Internet Modem. -
Plug in the power cord
Connect the power cord to an electrical outlet and the Internet Modem. Make sure the electrical outlet isn’t connected to a dimmer or switched outlet. Now that the Internet Modem is plugged in and powering on, wait a few minutes for it to boot up. You’ll know it’s ready and connected to the network when the Online light stays solid. It may take up to 10 minutes -
Plug in the Ethernet cable
Connect the Ethernet cable to the Internet Modem and either to the WAN/Internet port on your router or the WAN port on your computer. Surf the web to verify that your internet is good to go
FAQs
- Why isn’t my Internet Modem working?
- Try rebooting—just unplug the power cord from the wall, wait 10 seconds, then plug it back in. It may take a few minutes to reset. Also, make sure all of the connections are tight and completely plugged in. If this does not work, try restarting your computer or router.
- Which coax outlet should I use?
- It needs to be an active outlet. It’s common to have inactive outlets so try a different outlet if at first, the device doesn’t work.
- How do I know if I’m connected to my network?
- If connected directly via ethernet, open a browser and visit your favorite website. If connected via your personal wifi router, check the settings on your device to see if you’re connected to the correct wifi network, then visit your favorite website.
- Where can I find information if I purchased MalBlock?
- If you purchased MalBlock and want more information, go online to www.cox.com/business/learn/starthere.html#MalBlock
Contact
- CALL: 1-888-208-3743
- CHAT: live chat on Coxbusiness.com/chat
- TEXT: message an agent at 36009
- WEB: Coxbusiness.com/selfinstall
- ACCESSIBILITY: Cox.com/accessibility
Help us send zero waste to landfills by recycling the kit once you’re finished. It’s made with 100% recyclable materials
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>