HP Color LaserJet Managed E45028 User Manual

Color Laser Jet Managed E45028
User Manual

Color LaserJet Managed E45028

www.hp.com/support/colorljE45028

SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2021 HP Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 2, 2/2021
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
macOS is a trademark of Apple Inc., registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.

Printer overview

Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information.
The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE45028
For more information:
HP’s all-inclusive help for the printer includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information

Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.

• Caution: Electric shock
• Caution: Hot surface
• Caution: Keep body parts away from moving parts
• Caution: Sharp edge in close proximity
• Warning

Potential shock hazard
Review this important safety information.

• Read and understand these safety statements to avoid an electrical shock hazard.
• Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
• Read and understand all instructions in the user guide.
• Observe all warnings and instructions marked on the product.
• Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
• Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
• Unplug this product from wall outlets before cleaning.
• Do not install or use this product near water or when you are wet.
• Install the product securely on a stable surface.
• Install the product in a protected location where no one can step on or trip over the power cord.

Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer.

Figure 1-1 Printer front view

Printer back view
Identify the parts on the back of the printer.

Control panel view
Identify the buttons and lights on the printer control panel.

from a paused state, display hidden errors, and restore the default settings (including the language and keyboard layout).
2| Sign In or Sign Out button| Select the Sign In button to open the Sign In screen.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.
3| Applications area| Select any of the icons to open the application. Scroll the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear.
4| Home button | Select the Home button to return to the Home screen.
5| Information button | Select the Information button to access a screen that provides access to several types of printer information. Select the buttons at the bottom of the screen for the following information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device with Wi-Fi. (Wireless features available with optional wireless accessories installed.)
● Wireless: View or change wireless connection settings. (Wireless features available with optional wireless accessories installed.)
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint).
6| Help button | Provides a list of help topics or information about a topic when using the Home screen, an app, an option, or a feature
7| Back button | Backs up one level in the menu tree
8| Up arrow button | Navigates to the previous item or widget in the list, or increases the value of numeric items
9| Message Center button | Displays the Message Center
10| Left arrow button | Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases the value of numeric items
11| OK button| Accepts the selected value for an item, activates a focused button, opens the keyboard to edit the focused text field, or activates similar selection actions
12| Right arrow button | Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items
13| Start button | Starts the print job
14| Down arrow button | Navigates to the next item or widget in the list, or decreases the value of numeric items
15| Cancel button | Pauses the printer and opens Active Jobs. From the Active Jobs screen, the user can cancel the job or resume printing.
16| Clear button | Clears the entire entry in an input field
17| Sign In or Sign Out button| Press the Sign In button to open the Sign In screen.
Press the Sign Out button to sign out of the printer. The printer restores all options to the default settings.
18| Numeric keypad| Enters numeric values
19| Home-screen page indicator| Indicates the number of pages on the Home screen or Home screen folder. The current page is highlighted. Swipe the screen sideways to scroll between pages.

Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
Product numbers for each model

• E45028dn – #3QA35A

Table 1-1 Paper handling specifications

Table 1-2 Connectivity specifications

Optional

Table 1-3 Print specifications

Prints up to 27 pages per minute (ppm) on A4, and up to 29 ppm on letter-sized paper.|
Job storage and private printing|

Table 1-4 Other specifications

HP Trusted Platform Module for encrypting all data that passes through the printer|
HP USB Universal Card Reader| Optional
HP LEGIC Card Reader| Optional

Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support website for this printer: http://www.hp.com/support/colorljE45028 to download the print driver or the software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install the HP print driver.

1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.

Table 1-5 Supported operating systems and print drivers

Operating system| Print driver (for Windows, or the installer on the web for macOS)
---|---
Windows 7, 32-bit and 64-bit| The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.
Windows 8.1, 32-bit and 64-bit| The “HP PCL-6” printer-specific print driver is installed for this operating system as part of the software installation. For server-client installations, load the print driver on the client prior to connecting to the server.
Windows 10, 32-bit and 64-bit| The “HP PCL-6” printer-specific print driver is installed for this operating system as part of the software installation. For server-client installations, load the print driver on the client prior to connecting to the server.
Windows Server 2008 R2, SP 1, 64-bit| The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2012, 64-bit| The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2012 R2, 64-bit| The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2016, 64-bit| The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2019, 64-bit| The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
macOS 10.13 High Sierra, macOS 10.14
Mojave, macOS 10.15 Catalina| Download HP Easy Start from 123.hp.com, and then use it to install the print driver.

NOTE: Supported operating systems can change.
NOTE: For a current list of supported operating systems and HP’s all- inclusive help for the printer, go to http://www.hp.com/support/colorljE45028.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click Specifications.
Table 1-6 Minimum system requirements

● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)| ● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space

NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is less than 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is found, it then tries to locate a Jet Advantage Management Connector (JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver only web packs downloaded from www.hp.com for the printer and installed through the Add Printer wizard do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is HPSmartDeviceAgentBase.
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.

Table 1-7 Dimensions for the E45028dn model

Table 1-8 Dimensions for the optional 550-sheet tray

Table 1-9 Dimensions for the printer with the optional 550-sheet tray

Power consumption
Review the power consumption for each printer status or function.
Table 1-10 Power consumption (average, in watts)

Printing| Ready| Sleep| Auto-Off/Manual-On| Manual Off
---|---|---|---|---
574 W| 16.7 W| 1.1 W| 0.08 W| 0.08 W

Electrical specifications
Review the electrical specifications for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in the following table are subject to change.
CAUTION: Do not convert operating voltages. This can damage the printer and void the printer warranty.
Table 1-11 Recommended voltage

50/60 Hz (± 3 Hz)

¹ Power reported is highest value measured for all printer models using standard voltages.
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure level.
Table 1-12 Sound power level

Acoustics: Sound power level (pages per minute (ppm))| Declared per ISO 9296
---|---
Printing (27 ppm)| L wAD = 5.9 Bels(A)
Ready| L wAD = 4.5 Bels(A)

Table 1-13 Sound pressure level

Acoustics: Sound pressure level (pages per minute (ppm))| Declared per ISO 9296
---|---
Printing (27 ppm)| L pAm = 48 dB(A)
Ready| L pAm = 33 dB(A)

Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Table 1-14 Operating-environment specifications

Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web.
Go to http://www.hp.com/support/colorljE45028 for HP’s all-inclusive help for the printer, which includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information
• Find instructions about how to use the Microsoft Add Printer tool

Paper trays

Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE45028.
For more information:
HP’s all-inclusive help for the printer includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information

Introduction
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while moving the printer.
Keep hands out of paper trays or drawers when closing.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
Load Paper Tray 1 (multipurpose tray)
Follow these steps to load paper in Tray 1.
This tray holds up to 50 sheets of 75 g/m² (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.

2. Slide out the tray extension.

3. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.

4. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum height indicators.
   For information on how to orient the paper, see Tray 1 paper orientation on page 15.

5. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-1 Tray 1 paper orientation

Top edge leading into the printer
Letterhead or preprinted| 2-sided printing| Face-down
Top edge away from the printer
Pre-punched| 1-sided or 2-sided printing| Face-up
Holes toward the left side of the printer

Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load paper Tray 2
Follow these steps to load paper in Tray 2.
This tray holds up to 250 sheets of 75 g/m² (20 lb) paper.
NOTE: The tray paper guides might be locked before use and might not be adjustable.

1. Open Tray 2.

2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used.

3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately (2 in)51 mm.

4. Load the paper into the tray.
   For information about how to orient the paper, see Tray 2 paper orientation on page 19.

5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper.
     NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.![HP Color LaserJet Managed E45028

• paper stack](https://manuals.plus/wp-content/uploads/2023/04/HP-Color- LaserJet-Managed-E45028-paper-stack.png)

  6. After making sure that the paper stack is below the tray full indicator, close the tray. NOTE: When loaded with legal-size paper, Tray 2 does not close all of the way.
  7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-2 Tray 2 paper orientation

Top edge toward the printer.
Letterhead or preprinted| 2-sided printing| Face-down
Top edge away from the printer
Prepunched| 1-sided printing or 2-sided printing| Face-up
Holes toward the left side of the printer

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:
   a. Copy/Print or Print
   b. Manage Trays
   c. Alternative Letterhead Mode

3. Select On.

Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper Tray 3
Follow these steps to load paper in Tray 3.
This tray holds up to 550 sheets of 75 g/m² (20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1.

1. Open Tray 3.

2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used.

3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray.

4. Load paper into the tray.
   For information about how to orient the paper, see Tray 3 paper orientation on page 22.

5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper.
   NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.![HP Color LaserJet Managed E45028

• paper stack 1](https://manuals.plus/wp-content/uploads/2023/04/HP-Color- LaserJet-Managed-E45028-paper-stack-1.png)

  6. After making sure that the paper stack is below the tray full indicator, close the tray.
  7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

Tray 3 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-3 Tray 3 paper orientation

Top edge toward the printer.
Letterhead or preprinted| 2-sided printing| Face-down
Top edge away from the printer
Prepunched| 1-sided printing or 2-sided printing| Face-up
Holes toward the left side of the printer

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.

1. From the Home screen on the printer control panel, navigate to and open the Settings menu.

2. Open the following menus:
   a. Copy/Print or Print
   b. Manage Trays
   c. Alternative Letterhead Mode

3. Select On.

Load and print envelopes
Review the following information about loading and printing envelopes.
Use either Tray 1 or Tray 2 to print envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.
In addition to the instructions provided below, you can view the following video of how to load and print envelopes:
Print envelopes
To print envelopes, follow these steps.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the Finishing tab.

8. If the Print on both sides option is selected, clear the option check box.

9. Click the OK button to close the Document Properties dialog box.

10. In the Print dialog box, click the Print button to print the job.

Envelope orientation
When using envelopes, load them according to the information in the following table.
Table 2-4 Envelope orientation

Short, postage-end leading into the printer![HP Color LaserJet Managed E45028

• Envelope orientation 1](https://manuals.plus/wp-content/uploads/2023/04/HP- Color-LaserJet-Managed-E45028-Envelope-orientation-1.png)
  Tray 2| Face-up
  Short, postage-end leading into the printer![HP Color LaserJet Managed E45028
• Envelope orientation 2](https://manuals.plus/wp-content/uploads/2023/04/HP- Color-LaserJet-Managed-E45028-Envelope-orientation-2.png)

Load and print labels
To print on sheets of labels, use Tray 1 or Tray 2.
Manually feed labels
Use the manual feed mode to print sheets of labels.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and then select the printer.
   NOTE: To access these features from Windows 10, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.
   NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3.

7. Click the Finishing tab.

8. If the Print on both sides option is selected, clear the option check box.

9. Click the OK button to close the Document Properties dialog box.

10. In the Print dialog box, click the Print button to print the job.

Label orientation
Labels need to be loaded in a specific manner in order to print correctly.
Table 2-5 How to load labels

the printer.
Tray 2| Load sheets of labels face-up with the top of the sheet at the back of the tray.

Supplies, accessories, and parts

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE45028.
For more information:
HP’s all-inclusive help for the printer includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information

Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer.
Replace the toner cartridges
Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems.
Toner cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To acquire cartridges, contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.
CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-quality problems.
The following illustration shows the toner-cartridge components.
Figure 3-1 Toner cartridge components

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner- cartridge box.
Remove and replace the toner cartridges
Follow these steps to replace the toner cartridge.

1. Open the front door by pressing the button on the left panel.
2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
6. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
7. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer.
8. Close the toner cartridge drawer.
9. Close the front door.
10. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard box and fill it with several cartridges you need to recycle. See the enclosed recycling guide for information about recycling.
    In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label.
    Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling. http://www.hp.com/recycle

Print

Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE45028.
For more information:
HP’s all-inclusive help for the printer includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information

Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
   ● Windows 10: Select Print, and then select the printer.
   ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
   For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
   NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
   ● Windows 10: Select Print, and then select the printer.
   ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
   For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
   ● Windows 10: Select Print, and then select the printer.
   ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
   For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the first side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very large document and want to save paper.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
   ● Windows 10: Select Print, and then select the printer.
   ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
   For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print job, select that specific paper type.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
   NOTE: The name of the button varies for different software programs.
   In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
   ● Windows 10: Select Print, and then select the printer.
   ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
   For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
   If the tray needs to be configured, a tray configuration message displays on the printer control panel.

6. Load the tray with the specified type and size of paper, and then close the tray.

7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.

8. Select the correct type and size, and then touch the OK button.

Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/colorljE45028.
Instructions are available for print tasks, such as the following:

• Create and use printing shortcuts or presets
• Select the paper size, or use a custom paper size
• Select the page orientation
• Create a booklet
• Scale a document to fit a specific paper size
• Print the first or last pages of the document on different paper
• Print watermarks on a document

Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
   NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint®.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.
   macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
   NOTE: The name of the item varies for different software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
   NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very large document and want to save paper.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.
   NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print job, select that specific paper type.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
   NOTE: The name of the item varies for different software programs.

4. Select from the Media & Quality or Paper/Quality options.
   NOTE: This list contains the master set of options available. Some options are not available on all printers.
   ● Media Type: Select the option for the type of paper for the print job.
   ● Print Quality or Quality: Select the resolution level for the print job.
   ● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/colorljE45028.
Instructions are available for print tasks, such as the following:

• Create and use printing shortcuts or presets
• Select the paper size, or use a custom paper size
• Select the page orientation
• Create a booklet
• Scale a document to fit a specific paper size
• Print the first or last pages of the document on different paper
• Print watermarks on a document

Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences.
   NOTE: The name of the button varies for different software programs.
   In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
   ● Windows 10: Select Print, and then select the printer.
   ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
   For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option:
   ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
   ● Personal Job: The job does not print until you request it at the printer control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.
   ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later.
   ● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
   Select which option to use if another stored job already has that name:
   ● Use Job Name + (1-99): Append a unique number to the end of the job name.
   ● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job.

Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
   NOTE: If the Job Storage menu is not showing, follow the instructions in the “Disable or enable job storage feature” section to activate the menu.

4. In the Mode drop-down list, select the type of stored job.
   ● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy prints immediately. Printing of the subsequent copies must be initiated from the device’s front control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
   ● Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints.
   ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory to print it again later. The job is deleted manually or by the job retention schedule.
   ● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a personal identification number (PIN), the person who prints the job must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
   NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the options below the Mode drop-down list to set up the saved job.
   Select which option to use if another stored job already has that name.
   ● Use Job Name + (1-99): Append a unique number to the end of the job name.
   ● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN.

7. Click the Print button to process the job.

Print a stored job
Use the following procedure to print a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, select Print from Job Storage.
2. Select the name of the folder where the job is stored or select Choose to see the folder list.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up the keyboard to enter a password.
4. To adjust the number of copies, select the number of copies field. Use the keypad to enter the number of copies to print.
5. Select Start or Print to print the job.

Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, select the Print from Job Storage icon.
2. Select the name of the folder where the job is stored or select Choose to see the folder list.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up the keyboard to enter a password.
4. Select the Trash button to delete the job.

Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. Copy/Print or Print
   b. Manage Stored Jobs
   c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Select OK or Done to save the setting.

Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device.  This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device.
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk- up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:

• iPhone, iPad, or iPod touch using Apple AirPrint
• Android mobile devices using the Android embedded print solution

For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:
   a. Networking
   b. Wi-Fi Direct
   c. Status

3. Select On, and then select OK to enable wireless printing.

Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the Information icon , and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name:

1. From the Home screen on the printer control panel, select the Settings icon.

2. Open the following menus:
   a. Networking
   b. Wi-Fi Direct
   c. Wi-Fi Direct Name

3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.

HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer’s email address from any email enabled device.
Use HP ePrint to print documents by sending them as an email attachment to the printer’s email address from any email enabled device.
To use HP ePrint, the printer must meet these requirements:

• The printer must be connected to a wired or wireless network and have Internet access.
• HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart.

Follow this procedure to enable HP Web Services and register with HP Smart:

1. Open the HP Embedded Web Server (EWS):
   a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
   b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the HP Web Services tab.

3. Select the option to enable Web Services.
   NOTE: Enabling Web Services might take several minutes.

4. Go to www.hpconnected.com to create an account and complete the setup process.

AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

• Mail
• Photos
• Safari
• iBooks
• Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
Android embedded printing
HP’s built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the [Google Play

Android apps](https://play.google.com/store/apps/details?id=com.hp.android.printservice) and install the HP Print Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting.
Print from a USB flash drive
This printer features easy-access USB printing to print files without a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files:

• .pdf
• .prn
• .pcl
• .ps
• .cht

Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. Copy/Print or Print
   b. Enable Device USB

3. Select Enable Print from USB Drive.

Method two: Enable the USB port from the HP Embedded Web Server (network- connected printers only)
Use the printer control panel to enable the USB port for printing.

1. Open the HP Embedded Web Server (EWS):
   a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
   b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

3. In the left menu, select Print from USB Drive Settings.

4. Select Enable Print from USB Drive.

5. Click Apply.

Print USB documents (keypad control panel)

1. Insert the USB flash drive into the easy-access USB port.
   NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it.

2. From the Home screen on the printer control panel, select USB Drive.

3. Select Choose, select the name of the document to print, and then select Select.
   NOTE: The document might be in a folder. Open folders as necessary.

4. To adjust the number of copies, select the field for the number of copies. Use the keypad to enter the number of copies to print.

5. Select the Start icon to print the document.

Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default.
Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. General
   b. Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
Use the HP EWS to enable the port.

1. Open the HP Embedded Web Server (EWS):
   a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
   b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Select the Security tab.

3. On the left side of the screen, select General Security.

4. Scroll down to the Hardware Ports and select the check box to enable both of the items:
   ● Enable Device USB
   ● Enable Host USB plug and play

5. Click Apply.

Manage the printer

Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for the printer.
The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE45028.
For more information:
HP’s all-inclusive help for the printer includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information

Advanced configuration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.

• View printer status information
• Determine the remaining life for all supplies and order new ones
• View and change tray configurations
• View and change the printer control-panel menu configuration
• View and print internal pages
• Receive notification of printer and supplies events
• View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)
Use the following steps to open the EWS.

1. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7

• Internet Explorer (version 8.x or greater)
• Google Chrome (version 34.x or greater)
• Firefox (version 20.x or greater)

Windows® 8 or greater

• Internet Explorer (version 9.x or greater)
• Google Chrome (version 34.x or greater)
• Firefox (version 20.x or greater)

macOS

• Safari (version 5.x or greater)
• Google Chrome (version 34.x or greater)

Linux

• Google Chrome (version 34.x or greater)
• Firefox (version 20.x or greater)

HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.

Figure 5-1 EWS Tabs

NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi- function printers (MFPs). A Print tab appears for single-function printers (SFPs).

Information tab
Refer to the table for settings in the Information tab.
Table 5-1 HP Embedded Web Server Information tab

of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Job Log| Provides a list of the jobs that have been processed.
Configuration Page| Shows the information found on the configuration page.
Supplies Status Page| Shows the status of the supplies for the printer.
Event Log Page| Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer.
Usage Page| Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path.
Device Information| Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.
Control Panel Snapshot| Shows an image of the current screen on the control panel display.
Remote Control-Panel| Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop.
Print| Allows the user to send a print-ready file to the printer to be printed.
Printable Reports and Pages| Lists the internal reports and pages for the printer. Select one or more items to print.
Menu| Description
---|---
Open Source Licenses| Shows a summary of the licenses for open source software programs that can be used with
the printer.

General tab
Refer to the table for settings in the General tab.
Table 5-2 HP Embedded Web Server General tab

panel display. Change the default display language and keyboard layouts.
Quick Sets| Configure jobs that are available in the Quick Sets area of the Home screen on the printer control panel.
Alerts| Set up email alerts for various printer and supplies events.
Control Panel Settings App| Shows the Settings app options that are available on the printer control panel.
General Settings| Configure how the printer recovers from jams and other general printer settings.
Auto Send| Configure the printer to send automated emails regarding printer configuration and supplies to specific email addresses.
Edit Other Links| Add or customize a link to another website. This link displays in the footer area on all HP Embedded Web Server pages.
Ordering Information| Enter information about ordering replacement toner cartridges. This information displays on the supplies status page.
Device Information| Name the printer and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer.
Language| Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade| Download and install printer firmware upgrade files.
Date/Time Settings| Set the date and time or synchronize with a network time server.
Energy Settings| Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Back up and Restore| Create a backup file that contains printer and user data. If necessary, use this file to restore data to the printer.
Reset Factory Settings| Restore printer settings to the factory defaults.
Solution Installer| Install or remove third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings| Provides connection information about third-party job-statistics services, or enables local server less device job accounting.
Quota Settings| Provides connection information about third-party job-quota services, or enables local device quota service.

Other Links list

Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu on the General tab.
NOTE: The following are the default links.
Table 5-3 HP Embedded Web Server Other Links list

problems.
Shop for Supplies| Connect to the HP website for information on purchasing original HP supplies, such as
cartridges and paper.
Product Support| Connect to the support site for the printer to search for help on various topics.

Print tab
Refer to the table for settings in the Print tab.
Table 5-4 HP Embedded Web Server Print tab

on the control panel.
Manage Stored Jobs| Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options| Configure the default options for print jobs.
Restrict Color (Color printers only)| Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specific software programs.
PCL and PostScript Settings| Adjust the PCL and PostScript settings for all print jobs.
Print Quality| Configure the print quality settings, including color adjustment, image registration, and allowed paper types.
Manage Trays| Configure settings for paper trays.

Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-5 HP Embedded Web Server Supplies tab

Low state.

Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Table 5-6 HP Embedded Web Server Troubleshooting tab

● Reports and Tests area: Select and print several types of reports and tests. Some reports can be viewed in the EWS by clicking the View button.
● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital Sender products with HP analog fax accessory only)
● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for Web Services option
● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which allows the printer to auto recover from errors that might require the power to be turned off and on (for example, a 49 error).
Online Help| Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an administrator password is set from the Security tab.| Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis.
Calibration/Cleaning
(Color LaserJet printers only)| Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately.
Reset Factory Settings| Restore printer settings to factory defaults.
Firmware Upgrade| Download and install printer firmware upgrade files.

Security tab
Refer to the table for settings in the Security tab.
Table 5-7 HP Embedded Web Server Security tab

● Configure an administrator password to restrict access to certain features on the printer.
● Set a custom device Service Access Code.
● Set PJL password for processing PJL commands.
● Set file system access and firmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port on the for matter for printing directly from a computer.
● View the status of all security settings.
Account Policy| Enable administrator account settings.
Access Control| Configure access to printer functions for specific individuals or groups, and select the method individuals use to sign in to the printer.
Protect Stored Data| Configure and manage the internal storage for the printer.
Configure settings for jobs that are stored on the printer internal storage.
Menu| Description
---|---
Manage Remote Apps| Manage or whitelist remote apps by importing or deleting certificates that allow devices to use this product.
Certificate Management| Install and manage security certificates for access to the printer and the network.
Email Domain Restriction| If email functionality is enabled, administrators can limit the email addresses to which the printer can send messages.
Web Service Security| Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted.
Self Test| Verify that the security functions are running according to expected system parameters.

HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable HP Web Services to use the HP ePrint feature.
Table 5-8 HP Embedded Web Server HP Web Services tab

enabling HP Web Services.
Web Proxy| Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet.
HP Jet Advantage| Access solutions that extend the capabilities of the printer
Smart Cloud Print| Enable Smart Cloud Print, which allows access to web-based apps that extend the capabilities of the printer.

Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 5-9 HP Embedded Web Server Networking tab > Configuration settings

NOTE: The configuration options available depend on the print server model.
Wi-Fi Direct| Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC printing or that have a wireless accessory installed.
NOTE: The configuration options available depend on the print server model.
TCP/IP Settings| Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings| Configure IPX/SPX, Apple Talk, DLC/LLC, and SNMP settings, depending on the print server model.
Other Settings| Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
Menu| Description
---|---
AirPrint| Enable, set up, or disable network printing from Apple-supported printers.
Select Language| Change the language displayed by the HP Embedded Web Server. This page displays if the web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.
Select Location| Select a country/region for the printer.

Table 5-10 HP Embedded Web Server Networking tab > Google Cloud Print settings

Table 5-11 HP Embedded Web Server Networking tab > Security settings

values. Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings if using network-management applications, such as HP Web Jet admin.
Authorization| Control configuration management and use of this printer, including limiting host access to this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks only).
Secure Communication| Configure Transport Layer Security (TLS) protocol and encryption options.
Mgmt. Protocols| Configure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS.
● Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configuration- management protocols.
802.1X Authentication| Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factory-default state and reinstall the printer.
IPsec/Firewall| View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent| Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates.

Table 5-12 HP Embedded Web Server Networking tab > Diagnostics settings

on the HP Jetdirect print server.
Protocol Info| View a list of network-configuration settings on the HP Jetdirect print server for each protocol.
Configuration Page| View the HP Jetdirect configuration page, which contains status and configuration information.

Configure IP network settings
Use the EWS to configure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):
   a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
   b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):
   a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
   b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the General tab.

3. On the Device Information page, the default printer name is in the Device Name field. You can change this name to uniquely identify this printer.
   NOTE: Completing the other fields on this page is optional.

4. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. Networking
   b. Ethernet
   c. TCP/IP
   d. IPV 4 Settings
   e. Config Method

3. Select the Manual option, and then touch the Save button.

4. Open the Manual Settings menu.

5. Touch the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button. Repeat the process for each field, and then touch the Save button.

Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. To enable manual configuration, open the following menus:
   a. Networking
   b. Ethernet
   c. TCP/IP
   d. IPV6 Settings

3. Select Enable, and then select On.

4. Select the Enable Manual Settings option, and then touch the Done button.

5. To configure the address, open the Address menu, and then touch the field to open a keypad.

6. Use the keypad to enter the address, and then touch the OK button.

7. Touch Save.

Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. Networking
   b. Ethernet
   c. Link Speed

3. Select one of the following options:
   ● Auto: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
   ● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
   ● 10T Full: 10 Mbps, full-duplex operation
   ● 10T Auto: 10 Mbps, automatic-duplex operation
   ● 100TX Half: 100 Mbps, half-duplex operation
   ● 100TX Full: 100 Mbps, full-duplex operation
   ● 100TX Auto: 100 Mbps, automatic-duplex operation
   ● 1000T Full: 1000 Mbps, full-duplex operation

4. Touch the Save button. The printer turns off and then on.

Printer security features
Restrict who has access to configuration settings, secure data, and prevent access to valuable hardware components.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.

1. Open the HP Embedded Web Server (EWS):
   a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
   b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
   NOTE: To change an existing password, first enter the existing password in the Old Password field.

6. Click the Apply button.
   IMPORTANT: Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.

Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use.

1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
   NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.

IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatted
The for matter has a slot that you can use to attach a security cable.
Locking the for matter prevents someone from removing valuable components from it.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In some situations, the printer does not wake from deep sleep. For additional information, contact your HP representative.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. General
   b. Energy Settings
   c. Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period.

4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter the appropriate time period.
   NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake on power button only).

5. Select Done to save the settings.

Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific

times on specific days of the week.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon.

2. Open the following menus:
   a. General
   b. Energy Settings
   c. Sleep Schedule

3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.

4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting.

Set the idle settings
This setting affects energy use while the product is idle, not while in Sleep Mode. Start faster results in a quicker first-page-out time, but uses more power. Save energy conserves power, but could result in a slower first-page- out time.

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:
   a. General
   b. Energy Settings
   c. Idle Settings

3. Adjust the slider, and then select Done to save the setting.

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information.
Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most curvatures, update the printer firmware.
Download the most recent firmware update file from the web:
Go to http://www.hp.com/support/colorljE45028. Click Software, Drivers and Firmware.

Solve problems

Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljE45028.
For more information:
HP’s all-inclusive help for the printer includes the following information:

• Install and configure
• Learn and use
• Solve problems
• Download software and firmware updates
• Join support forums
• Find warranty and regulatory information

Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button on the control panel.
Figure 6-1 Control panel help button

If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

Reset factory settings

Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
   Settings icon.

2. Open the following menus:
   a. General
   b. Reset Factory Settings

3. Select Reset.
   A verification message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network connected printers only)
Use the HP EWS to reset the printer settings to the original settings.

1. On the printer control panel, press the Information button , and then use the arrow keys to select the Ethernet menu . Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
3. Open the General tab.
4. On the left side of the screen, click Reset Factory Settings.
5. Click the Reset button.
   NOTE: The printer restarts automatically after the reset operation completes.

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement  vailable to install when print quality is no longer acceptable.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life.  Check the Supplies Status Page or the HP Embedded Web Server (EWS) for the status.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.
   NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
   The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
   Figure 6-2 Size markings for Tray 1 or the multipurpose tray

5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available.
   CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers.
   The following image shows examples of the roller location for various printers.
   Figure 6-5 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions:

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
   NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

2. Use only paper that meets HP specifications for this printer.

3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
   In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
   In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray and flex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
   The following examples show the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.
   NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
   The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

7. Make sure the printing environment is within recommended specifications.

Clear paper jams

Use the procedures in this section to clear jammed paper from the printer paper path.
Paper jam locations
Jams can occur in these locations.

Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation.
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.

13.B2.D1 jam error in tray 1
Use the following procedure to clear paper jams in tray 1.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
● 13.B2.D1 Jam in tray 1

1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out.

2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.

3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper.
   Remove the jammed sheet by gently pulling it straight out.

4. Push the tray plate back up into place.

5. Reinstall Tray 2.

6. Make sure the type and quality of the paper being used meets the HP specifications for the printer.

7. Reopen Tray 1 and load paper into the tray. Ensure the tray guides are set to the correct paper size.

8. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.

9. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

13.B2.D2 jam error in tray 2
Use the following procedure to check for a paper jam in tray 2.
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
● 13.B2.D2 Paper jam in tray 2

1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 2. NOTE: When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.
4. Open the rear door and look for and clear any paper present or obstructions in the paper path.
5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
6.  If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark or over the tab (line below 3 triangles). See following images.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

13.A3 jam error in tray 3
Use the following procedure to check for a paper jam in tray 3.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
● 13.A3.D3 – Jam in tray 3

1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 3. NOTE: When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.
4. Open the rear door and look for and clear any paper present or obstructions in the paper path.
5. Check the following are for paper. Remove paper by gently pulling paper out.
6. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark or over the tab (line below 3 triangles). See following images.
7. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
8. If the error persists, contact customer support at www.hp.com/go/contactHP , or contact an HP-authorized service or support provider.

13.B4, 13.B5 jam error in fuser input
Use the following procedure to check for paper in all possible jam locations in the fuser area.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.B4.yz Jam in rear door
• 13.B5.yz Jam in rear door
  y = jam type (A or D)
  z = paper type that is being printer on. This can be 0-9 or A-F.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1. Open the rear door.
2. Gently pull out any jammed paper from the rollers in the rear door area.
3. If paper is present in the upper rollers, gently pull out any jammed paper from the rollers in the rear door area.
4. Close the rear door.
5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
6. Ensure the paper tray guides are set to the correct size for the paper loaded.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

13.B9 jam error in fuser output
Use the following procedure to check for paper in all possible jam locations in the fuser area.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.B9.yz Jam in rear door
  y = jam type (A, C, or D)
  z = paper type that is being printer on. This can be 0-9 or A-F.
  CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1. Open the rear door.
2. Gently pull out any jammed paper from the rollers in the rear door area.
3. Close the rear door.4. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
   5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

13.D1, 13.D3 jam error in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.D1.yz Paper jam in duplexer (upper area of duplexer)
• 13.D3.yz Paper jam in duplexer (lower area of duplexer)
  y = A or D
  x = 0-9 or A-F

1. Check the out area of the printer. If paper is extruding out slowly pull it out of the printer.

2. At the rear of the printer, open the duplexer.

3. Remove any jammed or damaged sheets of paper from the rear door of the printer.
   CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
   NOTE: There are 3 areas to check for paper, above the fuser, entering in the duplexer and the exit of the duplexer.

4. Close the duplexer.

5.  If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.

6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

13.E1 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
If paper is visible in the output bin, grasp the leading edge and remove it.

Resolving color print quality problems

Use the information below to troubleshoot print-quality, color-quality, and image-quality problems on HP Color LaserJet Enterprise printers.
Introduction
The troubleshooting steps can help resolve the following defects:

• Blank pages
• Black pages
• Colors that do not align
• Curled paper
• Dark or light bands
• Dark or light streaks
• Fuzzy print
• Gray background or dark print
• Light print
• Loose toner
• Missing toner
• Scattered dots of toner
• Skewed images
• Smears
• Streaks

Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot image defects.
Update the printer firmware
Try upgrading the printer firmware.
For instructions, go to www.hp.com/support.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.

1. Open and close the paper tray.

2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.

3. Make sure the paper loaded meets specifications.

4. Adjust the humidity and resistance setting on the control panel to match the environment.
   a. Open the following menus:
   i. Settings
   ii. Copy/Print
   iii. Print quality
   iv. Adjust paper type
   b. Select the paper type that matches the type loaded in the tray.
   c. Use the arrows to increase or decrease the humidity and resistance setting.

5. Make sure the driver settings match the control panel settings.
   NOTE: The print driver settings will override any control panel settings.

Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.

1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More… option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.

Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.
Step one: Print the Supplies Status Page
The supplies status page indicates the cartridge status.

1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Configuration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status
Check the supplies status report as follows.

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if applicable, the status of other replaceable maintenance parts.
   Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended.
   The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
   Consider having a replacement available to install when print quality is no longer acceptable.
   If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.
   A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer paper path:

1. From the Home screen on the printer control panel, select the Support Tools menu.

2. Select the following menus:
   a. Maintenance
   b. Calibration/Cleaning
   c. Cleaning Page

3. Select Print to print the page.
   A Cleaning… message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.

Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:

1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.
   CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.

Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.

• Always use a paper type and weight that this printer supports.
• Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
• Use paper that has not been previously printed on.
• Use paper that does not contain metallic material, such as glitter.
• Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
• Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-feeding issues.
Try the following solutions:

• Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
• Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
• Do not place the printer in a confined space, such as a cabinet.
• Place the printer on a sturdy, level surface.
• Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
• Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:
   a. Copy/Print or Print
   b. Print Quality
   c. Image Registration

3. Select Tray, and then select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Select Done to save the new settings.

Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: http://www.hp.com/support/colorljE45028.
Table 6-1 Print drivers

older operating systems like Windows XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/support.
HP PCL 6 driver| This printer-specific print driver supports Windows 7 and newer operating systems that support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/support.
HP PCL-6 driver| This product-specific print driver supports Windows 8 and newer operating systems that support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/support.
HP UPD PS driver| ● Recommended for printing with Adobe software programs or with other highly graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript flash font support
HP UPD PCL 6| ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments
● Might not be fully compatible with third-party and custom software programs that are based on PCL 5

Troubleshoot color quality
Calibrating the printer can help ensure color print quality.
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.

1. From the Home screen on the printer control panel, select the Support Tools menu.

2. Select the following menus:
   ● Maintenance
   ● Calibration/Cleaning
   ● Full Calibration

3. Select Start to start the calibration process.
   A Calibrating message will display on the printer control panel. The calibration process takes a few minutes to complete. Do not turn the printer off until the calibration process has finished.

4. Wait while the printer calibrates, and then try printing again.

Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 6-2 Image defects table quick reference

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues.

1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for the printer.
   NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
   The following examples depict letter-size paper that has passed through the printer with the short edge first.

length of the page, and are wide-pitch and/or impulse bands. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content.| 1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality.
6. If the issue persists, go to support.hp.com.
| The entire printed page is black.| 1. Visually inspect the cartridge to check for damage.
2. Make sure that the cartridge is installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to support.hp.com.
| The page is completely blank and contains no printed content.| 1. Make sure that the cartridges are genuine HP cartridges.
2. Make sure that the cartridge is installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.
5. If the issue persists, go to support.hp.com.
| One or more color plane(s) is not aligned with the other color planes. This registration error will typically occur with yellow.| 1. Reprint the document.
2. From the printer control panel, calibrate the printer.
3. If a cartridge has reached a Very Low state, or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the Restore Calibration feature to reset the printer’s calibration settings to the factory defaults.
5. If the issue persists, go to s support.hp.com.
| Slight shadows or offsets of the image are repeated down the page. The repeated image might fade with each recurrence.| 1. Reprint the document.
2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.
3. If the issue persists, go to support.hp.com.
| Toner rubs off along either edge of the page. This defect is more common at the edges of high-coverage jobs, and on light media types, but can occur anywhere on the page.| 1. Reprint the document.
2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type.
3. Enterprise models only: From the printer control panel, go to the Edgeto- Edge menu and then select Normal.  Reprint the document.
4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document.
5. If the issue persists, go to support.hp.com.
| The image or text is darker than expected
and/or the background is gray.| 1. Make sure that the paper in the trays has not already been run through the
printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home screen on the printer control panel,
go to the Adjust Toner Density menu, and then adjust the toner density to a lower level.
5. Make sure that the printer is within the supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to support.hp.com.
| The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.| 1. Reprint the document.
2. Remove the paper and then reload the tray. Make sure that all the paper edges are even on all sides.
3. Make sure that the top of the paper stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
5. If the issue persists, go to support.hp.com .
| The printed content is light or faded on the
entire page.| 1. Reprint the document.
2. Remove the cartridge, and then shake it to redistribute the toner. Reinsert
the toner cartridges into the printer. and close the cover. For a graphical representation of this procedure, see Replace the toner cartridges.
3. Mono models only: Make sure that the EconoMode setting is disabled, both
at the printer control panel and in the print driver.
4. Make sure that the cartridge is installed correctly.
5. Print a Supplies Status Page and check the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to support.hp.com.

Table 6-11 Output defects

long side of the paper. Two types of curl are possible:
● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages.
● Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low-coverage pages.| 1. Reprint the document.
2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing.
Negative curl: From the printer control panel, select a lighter paper type. The lighter paper type creates a lower temperature for printing. Try storing the paper in a dry environment prior to use, or use freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to support.hp.com.
| The paper does not stack well in the output tray. The stack might be uneven, skewed, or the pages might be pushed out of the tray and onto the floor. Any of the following conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or deformed
● The paper is a non-standard paper type, such as envelopes
● The output tray is too full| 1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme paper curl, refer to the troubleshooting steps for “Output curl.”
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output tray before the tray gets too full.
7. If the issue persists, go to support.hp.com.

Table 6-12 Streak defects

displays only in areas of fill, not in text or sections with no printed content.| 1. Reprint the document.
2. Remove the cartridge, and then shake it to redistribute the toner. Reinsert the toner cartridges into the printer and close the cover. For a graphical representation of this procedure, see
Replace the toner cartridges.
3. If the issue persists, go to support.hp.com.
NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer’s environmental specifications for allowable temperature and humidity levels.
| Dark vertical lines which occur down the length of the page. The defect might occur anywhere on the page, in areas of fill or in sections with no printed content. On color models, these lines or streaks will also be visible on the ITB cleaning page.| 1. Reprint the document.
2. Remove the cartridge, and then shake it to redistribute the toner. Reinsert the toner cartridges into the printer and close the cover. For a graphical representation of this procedure, see Replace the toner cartridges.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to support.hp.com.

Solve wired network problems
Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer.
Solve wireless network problems
Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer.

A Service and support

HP limited warranty statement

NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP,
(c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or
(e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d’Avril 150, 1217 Meyrin, Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further information, please consult the following link: Consumer Legal Guarantee ( www.hp.com/go/eu- legal ) or you may visit the European Consumer Centers website
( http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm ). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further
information, please consult the following link: Consumer Legal Guarantee ( www.hp.com/go/eu-legal ) or you may visit the European Consumer Centers website ( http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm ). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee ( www.hp.com/go/eu- legal ) or you may visit the European Consumer Centers website ( http://ec.europa.eu/consumers/solving_consumer_disputes/non- judicial_redress/ecc-net/index_en.htm ). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee.
HP’s Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTYOR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a) the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.
Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty, from the last purchase date.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.

HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message indicates
the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:

• The supplies status page indicates that a non-HP supply is installed.
• You are experiencing a high number of problems with the cartridge.
• The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

Data stored on the toner cartridge

The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers’ printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP’s free return and recycling program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip.

End User License Agreement

READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement (“EULA”) is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. (“HP”) that governs your use of the Sign-In Once application installed on or made available by HP for use with your printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF  YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.

1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of this EULA. In the case you are representing an entity or organization, the same terms and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the Software on the devices of your respective entity or organization.
   a. Use. You may use one copy of the Software on your device for the purpose of accessing and using the Software. You may not separate component parts of the Software for use on more than one device. You do not have the right to distribute the Software, nor do you have the right to modify the Software or disable any licensing or control feature of the Software. You may load the Software into the temporary memory (RAM)of your device for purposes of using the Software.
   b. Storage. You may copy the Software into the local memory or storage device of your device.
   c. Copying. You may make archival or back-up copies of the Software, provided the copy contains all of the original Software’s proprietary notices and that it is used only for back-up purposes.
   d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
   e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software which constitutes non-proprietary HP software or software provided under public license by third parties (“Freeware”), is licensed to you subject to the terms and conditions of the software license agreement or other documentation accompanying such Freeware at the time of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license.

2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility.

3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software provided by HP unless HP provides other terms along with the update or supplement. In case of a conflict between such terms, the other terms will prevail.

4. TRANSFER.
   a. Third Party. The initial user of the Software may make a one-time transfer of the Software to another end user. Any transfer must include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree to all the EULA terms. Upon transfer of the Software, your license is automatically terminated.
   b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or Software except as expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are owned by HP or its suppliers and are protected by law, including but not limited to United States copyright, trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You shall not remove any product identification, copyright notices or proprietary restrictions from the Software.

6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA.

7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.

8. ACCOUNT SET-UP.
   a. You must register and establish an account on HP ID in order to use the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and use of the HP ID account, any applications linked via this Software, and your device(s), as well as paying any applicable charges.
   b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP immediately of any unauthorized use of your HP ID account or any other breach of security related to this Software or the device(s) it is installed on.

9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses, and/or other authentication information used by you to access HP ID and the various applications connected via this Software. HP may use this data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can read more about the data collection in the sections titled “What Data We Collect” and “How We Use Data” in the HP Privacy Statement.

10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES:
    (i) OF TITLE AND NON-INFRINGEMENT;
    (ii) OF MERCHANTABILITY;
    (iii) OF FITNESS FOR A PARTICULAR PURPOSE;
    (iv) THAT THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES
    OR ACCESSORIES; AND
    (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/ jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety.

11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under HP’s standard commercial license.

13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and other countries (“Export Laws”) to assure that the Software is not
    (1) exported, directly or indirectly, in violation of Export Laws, or
    (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.

14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
    state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.

15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.

16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software, this EULA (including any addendum or amendment to this EULA which is included with the HP Product) is the entire agreement between you and HP relating to the Software and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.

17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of certain statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to the maximum extent permitted by that applicable law.
    Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other provision of this EULA:
    a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law, including that goods will be of acceptable quality and services will be supplied with due care and skill. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure
    b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited; and
    c. the benefits provided to you by the express warranties in this EULA are in addition to other rights and remedies available to you under the Australian Consumer Law. Your rights under the Australian Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the express warranty.
    The Software may be capable of retaining user-generated data. HP hereby provides you with notice that if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data.
    If you think that you are entitled to any warranty under this agreement or any of the above remedies, please contact HP:

Table A-1
HP PPS Australia Pty Ltd
Building F, 1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most current customer service options.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following: re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction involving a person who is purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business (“New Zealand Consumers”) are entitled to repair, replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost. Where any supply of products or services is for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein. Version: April 2019

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

Customer support

Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.| Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.
---|---
Get 24-hour Internet support, and download software utilities and
drivers| http://www.hp.com/support/colorljE45028
Order additional HP service or maintenance agreements| www.hp.com/go/carepack
Register your product| www.register.hp.com

B Environmental product stewardship program

Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized protocol* and when these emissions data are applied to an anticipated high-use scenario in an office workspace**, HP has determined there is no appreciable amount of ozone generated during printing and the levels are well within current indoor air quality standards and guidelines.

• Test method for the determination of emissions from hardcopy devices with respect to awarding the environmental label for office devices with printing function; DE-UZ 205 – BAM January, 2018
  Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of 0.68 air changes per hour with HP printing supplies
  Power consumption**
  Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources and saves money without affecting the high performance of this product. HP printing and imaging equipment marked with the ENERGY STAR ® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for
  imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:

Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge.
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and paper when printing. And when you are done, we make it easy and free to recycle.
¹All HP cartridges returned to HP Planet Partners go through a multi phase recycling process where materials are separated and refined for use as raw material in new Original HP cartridges and everyday products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and HP never refills or resells Original HP cartridges.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your country/region for information on how to return HP printing supplies. Multi- lingual program information and instructions are also included in every new HP LaserJet print cartridge package.
¹Program availability varies. For more information, visit www.hp.com/recycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:

• Poly-chlorofluorocarbon lithium (BR type) or
• Manganese dioxide lithium (CR type) battery that may require special handling at end-of-life.

NOTE: NOTE for CR type only: Perchlorate material – special handling may apply. See http://dtsc.ca.gov/hazardouswaste/perchlorate.
Weight: ~3 g
Location: On motherboard
User Removable: No

For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements
For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop- pc.html.
SEPA Ecolabel User Information (China)
The regulation of the implementation on China energy label for printer, fax, and copier
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the “India E-waste Rule 2016.” It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
Substances Table (China)
The Table of Hazardous Substances/Elements and their Content
As required by China’s Management Methods for Restricted Use of Hazardous Substances in Electrical and Electronic Products

CHR-LI-PK-SF-02
This form has been prepared in compliance with the provisions of SET 11364.
O: Indicates that the content of said hazardous substance in all of the homogenous materials in the component is within the limits required by GB/T 26572.
X: Indicates that the content of said hazardous substance exceeds the limits required by GB/T 26572 in at least one homogenous material in the component.
All parts named in this table with an “X” are in compliance with the China RoHS “List of Exceptions to RoHS Compliance Management Catalog (or China RoHS Exemptions)”.
All parts named in this table with an “X”are in compliance with the European Union’s RoHS Legislation.
Note: The referenced Environmental Protection Use Period Marking was determined according to normal operating use conditions of the product such as temperature and humidity.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP’s EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/epeat_printers.pdf.
Substances Table (Taiwan)
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
To access the latest user guides or manuals for your product. Go to http://www.support.hp.com. Select Find your product, and then follow the on- screen instructions.

Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.
Note 2: “o” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 3: “—” indicates that the restricted substance corresponds to the exemption.
TWR-LJ-SF-02
For more information
To obtain information about these environmental topics:

• Product environmental profile sheet for this and many related HP products
• HP’s commitment to the environment
• HP’s environmental management system
• HP’s end-of-life product return and recycling program
• Material Safety Data Sheets

Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.

Regulatory information

Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers.

European Union & United Kingdom Regulatory Notice

Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is: Email techregshelp@hp.com
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT The product meets the requirements of EN 55032 and its equivalent UK/BS EN standard, in which case the following applies: ‘Warning – This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.’
FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
Canada – Industry Canada ICES-003 Compliance Statement
CAN ICES-3(A)/NMB-3(A)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techregshelp@hp.com or Telephone contact: +1 650-857-1501
Product stability
Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper tray when closing.
All trays must be closed when moving the printer.

www.hp.com/support/colorljE45028

References

• 123.hp.com - HP Smart
• dtsc.ca.gov/
• dtsc.ca.gov/hazardouswaste/perchlorate
• support.hp.com
• eiae.org - eiae Resources and Information.
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® United Kingdom
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® Australia
• Reciclagem dos suprimentos HP | HP® Brasil
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® United Kingdom
• HP anti-counterfeit | HP® Official Site
• Regulations Certificates | HP® United Kingdom
• hp.com/go/contactHP
• hp.com/go/eu-legal
• hp.com/go/LaserJetMobilePrinting
• HP
• HP Developers Portal | HP Linux Imaging and Printing
• 123.hp.com - HP Smart
• hp.com/go/support
• hp.com/go/unixmodelscripts
• hp.com/go/upd
• hp.com/go/webjetadmin
• HP Privacy Central | HP® Official Site
• Product Return and Recycling | HP® Official Site
• hp.com/support
• hp.com/support/
• HP Color LaserJet Managed E45028 series | HP® Customer Support
• HP Smart
• Your request has been blocked. This could be due to several reasons.
• HP® | Official Site

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