roborock QR2PPS Robotic Vacuum Cleaner User Manual

roborock QR2PPS Robotic Vacuum Cleaner

Specifications

• Product Name: Roborock Qrevo Master Robotic Vacuum Cleaner
• Model: QR2PPS
• Charging Dock Model: EWFD22LRR
• Company: Roborock Technology Co.
• Input Voltage: 120V
• Features: Reactive AI Obstacle Recognition, LED Fill Light, Omnidirectional Wheel, Cliff Sensors, Washable Filter, AutomaticLift and Rotate Mop, etc.

Product Usage Instructions

Installation

1. Unpack the product and ensure all components are included.
2. Place the dock in a suitable location with access to a power outlet.
3. Assemble any additional components following the user manual instructions.

Connecting to the App

1. Download and install the companion app on your smartphone.
2. Turn on the robot vacuum and ensure it is in a ready state.
3. Follow the in-app instructions to pair the device with your smartphone.

Instructions for Use

1. Press the power button to start the robot vacuum.
2. Select the cleaning mode (e.g., auto, spot clean) using the app or onboard controls.
3. Monitor the cleaning progress through the app and make adjustments as needed.

Routine Maintenance

1. Regularly empty the dustbin and clean the filter to maintain optimal performance.
2. Check and clean the brushes and sensors for any debris or blockages.
3. Keep the charging dock area clear of obstacles for seamless operation.

FAQ

• Q: How often should I clean the filter?
  A: It is recommended to clean the filter at least once a week to ensure efficient operation.

• Q: Can the robot vacuum be used on carpets?
  A: Yes, the robot vacuum is equipped with carpet sensors for effective cleaning on carpets.

• Q: How do I replace the mop cloth?
  A: To replace the mop cloth, detach the old cloth from the mount and securely attach a new one using the hook and loop pads.

Roborock Qrevo Master
Robotic Vacuum Cleaner User Manual
Read this user manual with diagrams carefully before using this product and store it properly for future reference.

Safety Information

WARNING

• For use only with roborock EWFD22LRR docking station.
• To prevent injury caused by blades used to cut hair inside the main brush cover, make sure to install two main brushes in place before installing the main brush cover.
• The product must be switched off and the plug must be removed from socket outlet when not in use, before cleaning or maintaining the product.
• Connect to a properly grounded outlet only. See Grounding Instructions.

CAUTION

• Place the cords from other appliances out of the area to be cleaned.
• Do not operate the vacuum in a room where an infant or child is sleeping.
• Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• Do not allow children to sit on the vacuum.
• Do not carry the robot using vertical bumper, top cover, side brush or bumper. Do not move the dock by lifting the dock base, water tank handles or dust container cover.
• Place the dock on a hard, flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
• Do not dismantle, repair or modify the battery or charging dock.
• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
• Do not rinse the robot and the dock.
• Only use the product in accordance with the User Manual. Any loss or damage caused by improper use will be borne by the user.
• Make sure dustbin, washable filter, dust bag, side brush, mop cloths, main brush and main brush cover are installed in place before cleaning.
• Do not sit or stand on the robot or dock.
• To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock in the water tank.

Safety Information

• Do not put any low objects (such as shoes, mats) near raised areas like stairs. Otherwise, the robot may fall down caused by malfunctional sensors.
• To prevent water damage, make sure that the floor where the robot operates is free of water.

GROUNDING INSTRUCTIONS
This appliance must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and grounding plug.
The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING – Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not
modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
This appliance is for use on a nominal 120-V circuit and has a grounding attachment plug that looks like the plug illustrated in sketch A in Grounding methods. Make sure that the appliance is connected to an outlet having the same configuration as the plug.
No adaptor should be used with this appliance.

Battery and Charging

• Keep the charging dock away from heat (such as radiators).
• Do not wipe the charging contacts with wet cloth or wet hands.
• Before placing the robot into storage, charge it fully, turn it off, and then choose a cool, dry place. Recharge it at least every three months to avoid battery overdischarge.
• Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or there is any liquid or sticky substance on the floor.
• Do not discard waste batteries. Leave them with a professional recycling organization.
• To transport the product, make sure it is powered off and shut down, and empty the remaining fluid in the water tanks. Original packaging is advised.

International Symbols Explanation

• ~ – ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)]
• DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]
• PROTECTIVE EARTH (Protective Ground) symbol [symbol IEC 60417-5019 (2009-02)]

FCC/IC Statement

Compliance Information

Product Name| Robotic Vacuum Cleaner with Charging Dock
Product Model| Robotic Vacuum Cleaner Model: QR2PPS Empty Wash Fill Dock: EWFD22LRR

Compliance Statement

| This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference, including interference that may cause undesired operation of the device.

Correspondence of the responsible party in USA
Company| Roborock Technology Co.
Address| ROOM 1227, 12TH FLOOR, 1000 N. WEST STREET, WILMINGTON, DE 19801
Email| support@roborock.com

A Product Overview

A1 Robot (Top View)

Note: Press any button to stop the robot during cleaning  or docking.

• A1-1—Dock Locator
• A1-2—Reactive AI Obstacle Recognition  Sensor
• A1-3—LED Fill Light
• A1-4—Microphones

A2 Robot (Bottom View)

• A2-1—Wall Sensor
• A2-2—Omnidirectional Wheel
• A2-3—Carpet Sensor
• A2-4—Flexible Side Brush
• A2-5—Main Wheel
• A2-6—Main Brushes
• A2-7—Main Brush Cover Latches
• A2-8—Mop Cloths
• A2-9—Cliff Sensors

A3 Robot (Top Cover Removed)

• A3-1—Magnetic Top Cover
• A3-2—Dustbin
• A3-3—Vertical Bumper
• A3-4—Reset Button
• A3-5—LiDAR Sensor
• A3-6—Charging Contacts
• A3-7—Communication Sensor
• A3-8—Air Outlets
• A3-9—Positioning Button
• A3-10—Self-Filling Port
• A3-11—Automatic Lift and Rotate Mop  Modules
• A3-12—Suction Inlet
• A3-13—Bumper
• A4 Mop Cloth Mount
• A4-1—Hook and Loop Pads
• A4-2—Mop Axle
  Note : Secure the mop cloths flat in place.

A5 Mop Cloth

A6 Dustbin

• A6-1—Filter Cover
• A6-2—Washable Filter
• A6-3—Filter Latch
• A6-4—Dustbin Latch
• A6-5—Air Inlet
• A6-6—Suction Inlet
• A7 Dock Base
• A8 Power Cord
• A9 Disposable Dust Bag
• A10 Empty Wash Fill Dock
• A10-1—Water Tank Handle
• A10-2—Water Tank Latch
• A10-3—Dust Container Cover
• A10-4—Charging Contacts
• A10-5—Robot Refill Port
• A10-6—Drain Port
• A10-7—Cleaning Tank Filter
• A10-8—Dock Base
• A10-9—Dirty Water Tank
• A10-10—Clean Water Tank
• A10-11—Status Indicator Light
  • Breathing: Emptying/Mop washing
  • Red: Dock error
  • Off: Powered off/Charging
• A10-12—Suction Inlet
• A10-13—Cleaning Tank Module
• A10-14—Dust Bag Slot
• A10-15—Filter
• A10-16—Dock Location Beacon
• A10-17—Clean Water Dispensers
• A10-18—Water Level Float
• A10-19—Drying Air Outlets
• A11 Power Cord Storage
• A11-1—Cord Outlets
• A11-2—Power Port
• A11-3—Cord Storage Slot

B Installation

B1 Important Information

• B1-1—Tidy cords, hard or sharp objects (such as nails and glass), and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
• B1-2—When using the robot in a raised area, always use a physical security barrier to prevent accidental falls that may result in personal injury or property damage.

Notes

• When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses.
• To prevent excessive buildup of dirt on the mop cloths, floors should be vacuumed at least three times before the first mopping cycle.

B2 Assembly

• B2-1—Place the dock on a hard, flat floor (wood/tile/concrete etc.), flat against a wall. Attach the base by pressing down both sides of the base firmly, and then pressing the connecting part in the middle until you hear a click.

• B2-2—Click
  Note : When moving the dock, secure the water tanks to  prevent it from falling off.

• B2-3—Connect the power cord to the back  of the dock, and keep the excess cord inside the storage slot.
  Note : Power cord can exit at either side.

• B2-4—Align and install the mop axles into the robot in place until you hear a click.

• B2-5—Click

B3 Positioning the Dock
Reserve a space of about 0.9 m (2.9 ft) in height, 0.4 m (1.3 ft) in length and 1.2 m (3.9 ft) in width. Make sure that the location has good WiFi access for a better experience with the mobile app. Plug in and make sure that the status indicator light is on.

• B3-1—About 0.9 m (2.9 ft)
• B3-2—About 0.4 m (1.3 ft)
• B3-3—About 1.2 m (3.9 ft)

Notes:
If the power cord hangs vertically to the ground, it may be caught by the robot, causing the dock to be moved or disconnected.

• The dock status indicator light is on when the dock is powered on, and off when the robot is charging.
• The dock status indicator light turns red if an error occurs.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt and cause docking and departing problems.
• Keep the dock away from direct sunlight or anything that may block the dock location beacon, otherwise the robot may fail to return to the dock.
• Do not use the dock without clean water tank, dirty water tank, dust container cover, disposable dust bag, or cleaning tank module.
• Maintain the dock according to the Routine Maintenance. Do not clean the dock power cord and charging contacts with a wet cloth or tissue.
• All docks are subject to water-based tests before leaving the factory. It is normal that a small amount of water remains in the waterway of the dock.

B4 Powering On & Charging
Press and hold the button to power on the robot. Wait until the power indicator light is steady, and then place the robot in front of the dock. Make sure the dock is plugged in. Then, press the button and the robot will automatically return to the dock for charging. The robot is equipped with a built-in high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged.
B4-1—Dock status indicator light off, robot power indicator light breathing: Charging

Note: The robot may not be turned on when the battery  is low. In this case, place the robot to the dock for charging.

Connecting to the App

Download the App
Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.

Reset WiFi
Press hold the and buttons until you hear the “Resetting WiFi” voice message. Wait for the power indicator light to flash blue slowly. The robot will then wait for a connection.
Note: If you cannot connect to the robot due to your  If you cannot connect to the robot due to your
Add Device
Open the Roborock App, tap the “Scan to Connect” or “Search for Device” button and add your device following the in-app guide.

Notes

• The actual process may vary due to ongoing app updates. Follow the guide provided in the app.
• Only 2.4 GHz WiFi is supported.
• If the robot waits more than 5 minutes for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.

C Instructions for Use

Turning On/Off
Press and hold the button to turn on the robot. The power indicator light will come on, and the robot will be on standby. Press and hold the button to turn off the robot and complete the cleaning cycle.

Note: The robot cannot be turned off when it is being  charged.

C1 Filling the Water Tank
Lift the clean water tank, open its lid, and then fill it with tap water to MAX. After filling, close the lid, lock the latch, and then fit the tank back in place.

Notes

• To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock.
• Do not add too much cleaning solution to prevent the robot from working improperly due to slipping.
• To avoid deformation, only use cold water.
• If any water stains remain on the outside of the water tank, wipe them with a soft, dry cloth before reinstalling the tank.

C2 Starting Cleaning
Press the button to start cleaning. The robot will plan its cleaning route and in each room, it firstly draws out zone edges and then fills the room in a zigzag pattern. In so doing, the robot cleans all rooms one by one, thoroughly and efficiently.

• C2-1—Zone 1 – Cleaned.
• C2-2—Zone 2 – Cleaned.
• C2-3—Zone 3 – In Progress.
• C2-4—Zone 4 – Next Zone.

Notes

• To make sure the robot returns to the dock automatically, start the robot from the dock and do not move the dock during cleaning.
• Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting a cleanup.
• Before cleaning, tidy cords (including the power cord of the dock) and valuables from the floor. Loose items may be dragged by the robot, resulting in the disconnection of electrical appliances or damage of cords and property.
• If cleaning is completed in less than 10 minutes, the area will be cleaned twice.
• If the battery runs low during a cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.
• The robot will retract mop cloth mounts to clean the carpet. You can also set the carpet as a no-go zone in the app to avoid it.
• Before starting each cleaning task, make sure that the mop cloths have been properly installed.

Spot Cleaning
Press and hold the button to start spot cleaning.
Cleaning range: The robot cleans a 1.5 m (4.9 ft) × 1.5 m (4.9 ft) square area centered on itself. Note: After spot cleaning, the robot will automatically return to the starting point and be on standby.

Pause
When the robot is running, press any button to pause it, press the button to resume cleaning, and press the button to send it back to the dock for charging.

Note: Placing a paused robot on the dock manually will  end the current cleanup.

Sleep
If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator light will flash every few seconds. Press any button to wake the robot up.

Notes

• The robot will not go to sleep when it is charging.
• The robot will automatically shut down if left sleep for more than 12 hours.

DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND is on, the robot will not automatically resume cleaning, the power indicator light will dim, and the volume of voice messages will lower.

Mop Washing
During cleaning, the robot automatically determines when it should return to the dock for mop washing and water tank refilling to maximize its mopping performance. To manually start washing, tap the corresponding button in the app. Press any button to stop washing.

Notes

• To make sure the robot to wash the mop cloths automatically, start the robot from the dock and do not move the dock during cleaning.
• To avoid burns from hot water, do not touch the water outlets.
• Mop wash frequency and mode can be modified in the app.

Emptying
After cleaning, the robot will return to the dock and auto-emptying will begin as needed. To manually start emptying, press the button on the docked robot or tap the corresponding button in the app. Press any button to stop emptying.

Notes

• When emptying has been left unused for a long period, empty the dustbin manually and make sure the air inlet is clear for optimal emptying performance.
• Auto-emptying can be disabled in the app.
• Avoid frequent manual emptying.

Drying
Drying starts automatically after mop washing or after cleaning is completed. To manually start or stop drying, tap the corresponding button in the app.

Notes

• Drying duration can be modified in the app.
• Auto-drying can be disabled in the app.

Charging
After cleaning, the robot will automatically return to the dock to charge. Press the button to send the paused robot back to the dock. The power indicator light will breathe during robot charging.

Note: If the robot fails to find the dock, it will automatically return to its starting position. Place the robot on the dock manually to recharge.

Error
If an error occurs, the power indicator light on the robot will flash red or the status indicator light on the dock will be steady red. A pop-up notification will appear in the
app and a voice alert may sound.

Notes

• The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
• Placing a malfunctioning robot on the dock manually will end the current cleanup.

Resetting the System
If the robot does not respond when a button is pressed or cannot be turned off, reset the system by pressing the Reset button.
Note: After resetting the system, existing settings such as scheduled cleaning and WiFi will be restored to factory settings.

Restoring Factory Settings
If the robot does not function properly after a system reset, switch it on. Press and hold the button and at the same time, press the Reset button until you hear the “Restoring factory settings” voice message. The robot will then be restored to factory settings.

D Routine Maintenance

Note: The frequency of replacement may vary with the  actual situation. If abnormal wear occurs, replace the parts immediately.

D1 Main Brushes

• Clean every 2 weeks and replace every 6-12 months.

  • D1-1—Hair-Blocking Rings

  • D1-2—Main Brush Caps

  • D1-3—Main Brush Cover

  • D1-4—Main Brush Cover Latches
    D1-5—Main Brush Bearing

  • D1-6—Main Brushes

  • D1-7—Turn over the robot and press the main brush cover latches to remove the main brush cover.

  • D1-8—Pull out the main brushes and remove the main brush bearings, main brush caps, and hair-blocking rings. Remove any entangled hair or dirt at both ends of the main brushes. Then, reinstall the hair blocking rings, main brush caps, and main brush bearings.

  • D1-9—Reinstall the main brushes. Firmly snap the main brush bearings into place. Only after the bearings are securely installed, fit the main brush cover.

  • D1-10— Reinstall the main brush cover. Make sure its four teeth are fully seated in the slots, and press the main brush cover latches until you hear it lock  with a click. Then, lift the main brush cover by each side to check whether it is securely installed.

Notes:

• To securely install the main brush cover, make sure to press both of the red main brush cover latches in place.
• Main brushes should be wiped down with a wet cloth. If the main brushes are wet, air-dry them away from direct sunlight.
• Do not use corrosive cleaning fluids or disinfectants to clean the main brushes.
• To prevent injury caused by blades used to cut hair inside the main brush cover, make sure to install two main brushes in place before installing the main brush cover.
• To prevent injury caused by blades inside both ends of the main brush cover, when the main brush cover is in place, keep your body or pets away from main brushes.

D2 Flexible Side Brush

• Clean monthly and replace every 3-6 months.
  Unscrew the side brush screw. Remove and clean the side brush. Reinstall the brush and tighten the screw.

D3 Omnidirectional Wheel

• Clean as required.

  • D3-1—Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.
    Note: The omnidirectional wheel bracket cannot be removed.

  • D3-2—Rinse the wheel and the axle with water to remove any hair and dirt. Air-dry, reinstall, and press the wheel and axle back in place.

D4 Main Wheels

• Clean as required.
  Clean the main wheels with a soft, dry cloth.

D5 Dustbin

• Clean as required.

  • D5-1—Remove the magnetic top cover of the robot and press the dustbin latch to take out the dustbin.

  • D5-2—Remove the filter cover, press the filter latch to uninstall the washable filter, and then empty the dustbin.

  • D5-3—Fill the dustbin with clean water and reinstall the washable filter. Gently shake the dustbin, and then pour out the dirty water.
    Note:To prevent blockage, only use clean water without  any cleaning liquid.

  • D5-4—Allow at least 24 hours for the dustbin,  filter cover, and the filter to dry thoroughly before reinstalling them.

D6 Washable Filter

• Clean every 2 weeks and replace every 6-12 months.

  • D6-1—Uninstall the filter cover and the washable filter.
  • D6-2—Rinse the filter repeatedly and tap it to remove as much dirt as possible.

Note: Do not touch the surface of the filter with hands, brushes, or hard objects to avoid potential damage.
D6-3—Allow at least 24 hours for the filter to  dry thoroughly before reinstalling it.

D7 Mop Cloths

• Clean as required and replace every 1-3 months.

  • D7-1—Remove the mop cloths from the mop cloth mounts. Clean the mop cloths and air-dry them.
    Note : A dirty mop cloth will affect the mopping performance. Clean it before use.

  • D7-2—Stick the mop cloths on the mounts flat in place.

D8 Robot Sensors

• Clean as required.
  Use a soft, dry cloth to wipe and clean all sensors, including:

  • D8-1—Dock Locator
  • D8-2—Reactive AI Obstacle Recognition Sensor
  • D8-3—Wall Sensor
  • D8-4—Communication Sensor
  • D8-5—Carpet Sensor
  • D8-6—Five Cliff Sensors

D9 Moving Dock
To move the dock, grip the cord storage slot on the back with one hand and the inner side of the front board with the other hand. Do not move the dock by lifting the dock base, water tank handles or dust container cover directly to prevent the dock from falling off.

D10 Dirty Water Tank

• Clean as required.
  Open the dirty water tank lid and pour out the dirty water. Fill the tank with clean water, close the lid, and shake. Pour out the dirty water. Lock the lid and reinstall the tank.

Notes:

• To avoid deformation, only use cold water.
• If any water stains remain on the outside of the water tank, wipe them with a soft, dry cloth before reinstalling the tank.

D11 Charging Contacts
Clean as required.
Use a soft, dry cloth to wipe the charging contacts on the robot and the dock.

D12 Replacing Disposable Dust Bag

• Replace as required.

  • D12-1—Remove the dust container cover.

  • D12-2—Remove the disposable dust bag in the direction of the arrow as shown and discard it.
    Notes:

    • The dust bag handle seals the bag on removal to prevent leakage.
    • Always install a dust bag before reinstalling the dust container cover to avoid auto-emptying without the bag. You can also disable auto-emptying in the app.

  • D12-3—Clean around the filter with a dry cloth. Install a new disposable dust bag in place along the slot and unfold the dust bag to maximize emptying performance.
    Note : Make sure the disposable dust bag is properly installed to avoid waste escaping and damaging the dock.

  • D12-4—Reinstall the dust container cover in place to make sure the dust container is securely sealed.

D13 Cleaning Tank Module
Clean as required.

• D13-1—Remove the cleaning tank module. D13-2—Remove the cleaning tank and filter from the module and then rinse them with water.
• D13-3—Reinstall the filter and cleaning tank. Then, reinstall the cleaning tank module.

Basic Parameters

Robot

Note: The serial number is on a sticker on the underside  of the robot.

Empty Wash Fill Dock

Environmental Protection Description

Removing the battery

• The following information applies only when disposing of the robot and should not be followed for day-to-day operations
  The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Before disposing of this product, remove the battery. The battery should then be properly recycled either through local authorities or by providing the batteries to a battery recycling facility.

How to remove the battery

1. Operate the robot without connecting to the dock until it runs out of battery.
2. Turn off the robot.
3. Unscrew the battery cover.
4. Remove the battery cover.
5. Press the latch to pull out the battery connector and remove the battery.

Notes:

• Before removing the battery, make sure it is fully drained and the robot is disconnected from the dock. Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.
• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

Common Issues

Robotic Vacuum Cleaner
Product Model: QR2PPS
Manufacturer: Beijing Roborock Technology Co., Ltd.
Address of Manufacturer: Room 1001, Floor 10, Building 3, Yard 17, Anju Road, Changping District, Beijing, P.R. China
For more product information, visit our website: www.roborock.com
For after-sales support, contact our support team at: support@roborock.com (United States/Canada/Non- Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)

References

• Roborock US Official Store | Intelligent Robot Vacuum Cleaner and Mop

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