PHILIPS EP3349 Fully Automatic Coffee Machine User Manual
- July 31, 2024
- Philips
Table of Contents
EP3349 Fully Automatic Coffee Machine
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Product Specifications
-
Product Type: Fully automatic espresso machine
-
Series: 2300 Series, 3300 Series
-
Additional Features: Classic Milk Frother, LatteGo (specific
types only) -
Website: www.philips.com/coffee-care
Product Usage Instructions
Machine Overview
Refer to Figure A for a detailed overview of the machine
components:
- Control panel
- Cup holder
- Pre-ground coffee compartment
- Lid of bean hopper
- Adjustable coffee spout
- Mains plug
- Grind setting knob
- Coffee bean hopper
- Brew group
Control Panel Overview
Refer to Figure B for an overview of all buttons and icons on
the control panel:
- On/off button
- Drink icons (specific types only)
- Aroma strength/pre-ground coffee icon
- Drink quantity icon
Introduction
Before using the machine, ensure all components are properly
installed and the water tank is filled.
Brewing Drinks
Follow the instructions for selecting your desired drink from
the control panel and adjusting any settings as needed.
Frequently Asked Questions (FAQ)
Q: How do I descale the machine?
A: Refer to the descaling procedure in the manual. It typically
takes around 30 minutes to complete.
Q: What do the warning icons on the control panel
indicate?
A: The warning icons signal issues such as a full drip tray or
the need for cleaning.
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Fully automatic espresso machine
2300 series 3300 series
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UK
2300 Series
3300 Series
3300 Series
www.philips.com/coffee-care
A
A1 A2
A3
A4
A6
A7
A8
A5
A13 A14 A15
A16
A9 A10
A11
A17 A12
A18
A19
A20
A21
A22
A23
A24
B
B1
B2
B3
B4
B5
B6 B7 B8 B9
My Coffee Choice
B11
B10
C
A19
A20
A21
A22
A23
A24
2300 series
3300 series
Classic Milk Frother
EP3321 EP3323 EP3324 EP3326 EP3329
LatteGo
EP2330 EP2331 EP2333 EP2334 EP2336 EP2339 EP3341 EP3343 EP3347 EP3349
D
A18 A17
A16
A14
A24 A23 A21
A15
A9
A4
A12
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Contents
Machine overview (Fig. A)
4
Control panel (Fig. B)
4
Introduction
5
Before first use
5
Brewing drinks
7
Adjusting machine settings_____
9
Removing and inserting the brew group _____ 11
Cleaning and maintenance _____ 12
AquaClean water filter ____ 14
Setting the water hardness ____ 16
Descaling procedure (30 min.) __ 16
Ordering accessories __ 17
Troubleshooting __ 17
Technical specifications ____ 23
Machine overview (Fig. A)
A1 Control panel A2 Cup holder A3 Pre-ground coffee compartment A4 Lid of bean
hopper A5 Adjustable coffee spout A6 Mains plug A7 Grind setting knob A8
Coffee bean hopper A9 Brew group
A10 Service door A11 Data label with type number A12 Water tank A13 Hot water spout A14 Coffee grounds container A15 Front panel of coffee grounds container A16 Drip tray cover A17 Drip tray A18 ‘Drip tray full’ indicator
Accessories
A19 Grease tube A20 AquaClean water filter A21 Measuring scoop
A22 Water hardness test strip
A23 Classic milk frother (specific types only)
A24 LatteGo (milk container) (specific types only)
Control panel (Fig. B)
Refer to figure B for an overview of all buttons and icons. Below you find the
description.
Some of the buttons/icons are for specific types only.
English
English 5
B1 On/off button
B7
Warning icons
B2 Drink icons*
B8
Start light
B3 Aroma strength/pre-ground coffee icon
B9
Start/stop button
B4 Drink quantity icon
B10 Calc / Clean icon
B5 Milk quantity icon (specific types only)
B11 AquaClean icon
B6 Coffee temperature icon (specific types only)
- Drink icons (specific types only): espresso, espresso lungo, coffee, iced coffee, cappuccino, latte macchiato, hot water, steam
Introduction
Congratulations on your purchase of a Philips fully automatic coffee machine!
To fully benefit from the support that we offer, please register your product
at www.philips.com/welcome. Read the separate safety booklet carefully before
you use the machine for the first time and save it for future reference. To
help you get started and to get the best out of your machine, we offer support
in multiple ways. In the box you can find: 1 The quick start guide with
picture-based usage instructions and information on cleaning and
maintenance. 2 The separate safety booklet with instructions on how to use the
machine in a safe way. 3 For online support (this extended user manual,
frequently asked questions, videos, etc.), scan the QR
code on the cover of this booklet to download the Coffee+ app, or visit
www.philips.com/coffee-care.
There are multiple versions of this espresso machine, which all have different
features. Each version has its own type number. You can find the type number
on the data label on the inside of the service door (see fig A11).
This machine has been tested with coffee. Although it has been carefully
cleaned, there may be some coffee residues left. We guarantee, however, that
the machine is absolutely new.
The machine automatically adjusts the amount of ground coffee that is used to
make the best-tasting coffee. You should brew 5 coffees initially to allow the
machine to complete its self-adjustment. Make sure you rinse the LatteGo (milk
container) or the classic milk frother before first use.
Before first use
1. Setting up the machine
After you have switched on the machine, some water may be dispensed from the
hot water spout or coffee spout. This is normal.
6 English
2. Activating the AquaClean water filter (5 min.)
For more information see chapter ‘AquaClean water filter’.
3. Setting the water hardness
See chapter ‘Setting the water hardness’ for step-by-step instructions. The
default water hardness setting is 4: hard water.
4. Assembling LatteGo (specific types only)
5. Assembling the classic milk frother (specific types only)
English
Brewing drinks
English 7
General steps
1 Fill the water tank with tap water and fill the bean hopper with beans.
2 Place the lid (A4) on the coffee bean hopper (A8).
3 Press the on/off button to switch on the machine. – The machine starts
heating up and performs the automatic rinsing cycle. During heating up, the
lights in the drinks icons light up and go out slowly one by one. – When all
lights in the drink icons light up continuously, the machine is ready for use.
4 Place a cup under the coffee dispensing spout. Slide the coffee dispensing
spout up or down to adjust its height to the size of the cup or glass you are
using (Fig. 1).
Personalizing drinks
This machine allows you to adjust the settings of a drink to your own
preference. After selecting a drink you can: 1 Adjust the aroma strength by
tapping the aroma strength icon (Fig. 2). There are 3 strengths, the lowest
is the mildest and the highest is the strongest. 2 Adjust the drink quantity
by tapping the drink quantity (Fig. 3) and/or the milk quantity icon (specific
types only). There are 3 quantities: low, medium and high.
You can also adjust the coffee temperature to your own preference (see
‘Adjusting the coffee temperature’).
Brewing coffee with beans
1 To brew a coffee, tap the drink icon of your choice. – The aroma strength
and quantity lights go on and show the previously selected setting. – You can
now adjust the drink to your preferred taste (see ‘Personalizing drinks’).
2 Press the start/stop button. – The light in the drink icon flashes while the
drink is being dispensed.
3 To stop dispensing coffee before the machine is finished, press the
start/stop button again.
To brew 2 coffees at the same time, tap the drink icon twice. The 2x light
lights up.
Brewing milk-based drinks with LatteGo (milk container)
LatteGo consists of a milk container, a frame and a storage lid. To avoid
leakage, make sure the frame and the milk container are properly assembled
before you fill the milk container.
1 To assemble LatteGo, first insert the top of the milk container under the
hook at the top of the frame (Fig. 4). Then press the bottom part of the
container. You hear a click when it locks into place (Fig. 5).
Note: Make sure that the milk container and the frame are clean before you
connect them.
2 Slightly tilt LatteGo and put it on the hot water spout (Fig. 6). Then press
it home until it locks into place (Fig. 7).
3 Fill LatteGo with milk up to the level indicated on the milk container for
the drink you are brewing (Fig. 8). Do not fill the milk container beyond the
maximum indication.
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If you have personalized the milk quantity, you may need to fill the milk
container with more or less milk than indicated for this drink on LatteGo.
Always use milk coming directly from the fridge for optimal results.
4 Place a cup on the drip tray. 5 Tap the milk-based drink icon of your
choice.
– You can now adjust the drink to your own preference (see ‘Personalizing
drinks’). 6 Press the start/stop button.
– The light in the drink icon flashes while the drink is being dispensed. When
you brew a cappuccino or latte macchiato, the machine first dispenses milk and
then coffee.
– To stop dispensing milk before the machine has dispensed the preset amount,
press the start/stop button.
7 To stop dispensing the complete drink (milk and coffee) before the machine
is finished, press and hold the start/stop button.
Frothing milk with classic milk frother
Always use milk coming directly from the fridge for the best foam quality.
1 Tilt the black silicone handle on the machine to the left and slide the milk
frother onto it (Fig. 9). 2 Fill a milk jug with with approx. 100 ml milk for
cappuccino and approx. 150 ml milk for latte macchiato. 3 Insert the milk
frother approx. 1 cm into the milk. 4 Tap the steam icon (Fig. 10).
– The light in the steam icon goes on and the start light starts pulsing. 5
Turn the knob on the classic milk frother to the milk frothing icon (Fig. 11)
if you want to froth milk. Turn
the knob on the classic milk frother to the flat milk icon (Fig. 12) if you
want heat up milk. 6 Make sure that the icon on the knob of the classic milk
frother is aligned with the black arrow. 7 Press the start/stop button to
froth the milk (Fig. 13).
– The machine starts heating up, steam is forced into the milk and the milk is
frothed. 8 When the milk foam in the milk jug has reached the required volume,
press the start/stop button
again to stop frothing milk.
Never froth milk longer than 90 seconds. The frothing automatically stops
after 90 seconds.
You do not have to move the milk jug during milk frothing to get the best milk
froth quality.
Brewing coffee with pre-ground coffee
You can choose to use pre-ground coffee instead of beans, for example if you
prefer a different coffee variety or decaffeinated coffee. 1 Press the on/off
button to switch on the machine and wait until it is ready for use. 2 Open the
lid of the pre-ground coffee compartment and pour one leveled measuring scoop
of pre-
ground coffee into it (Fig. 14). Then close the lid. 3 Place a cup under the
coffee dispensing spout. 4 Select a single drink. 5 Press the aroma strength
icon for 3 seconds (Fig. 15).
– The pre-ground coffee light goes on and the start light starts pulsing. 6
Press the start/stop button. 7 To stop dispensing coffee before the machine is
finished, press the start/stop button again.
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With pre-ground coffee you can only brew one coffee at a time.
English 9
Pre-ground coffee is not a setting that is saved as a previous selected strength setting. Each time you want to use pre-ground coffee, you need to press the aroma strength icon for 3 seconds.
When you select pre-ground coffee, you cannot select a different aroma strength.
Brewing iced coffee (specific types only)
The coffee is brewed with warm water. Brew over ice cubes for optimal results.
1 Take a glass and fill it two-thirds with ice cubes. 2 Place the glass under
the coffee dispensing spout. 3 Tap the iced coffee icon.
– The aroma strength and quantity lights go on. – You can now adjust the drink
to your preferred taste.
We recommend using aroma strength 3.
4 Press the start/stop button. 5 To stop dispensing coffee before the machine
is finished, press the start/stop 6 For a special iced coffee treat, top it up
with cold milk.
button again.
Dispensing hot water
1 If attached, remove LatteGo or the milk frother. 2 Tap the hot water icon.
– The drink quantity lights go on and show the previous selected drink setting
for hot water.
3 Adjust the hot water quantity to your preference by tapping the drink
quantity icon (Fig. 3). 4 Press the start/stop button.
– The light in the hot water icon flashes and hot water is dispensed from the
hot water spout (Fig. 18).
5 To stop dispensing hot water before the machine is finished, press the
start/stop button again.
Adjusting machine settings
Adjusting the stand-by time
1 Press the on/off button to switch off the machine. 2 When the machine is
switched off: press and hold the Calc / Clean icon (Fig. 19) until the Calc /
Clean
light and the Aroma strength lights go on (Fig. 20). 3 Tap the Aroma strength
icon to select the required stand-by time: 15, 30, 60 or 180 minutes.
Respectively
1, 2, 3 or 4 lights of the Aroma strength icon light up. 4 When you have
finished setting the stand-by time, press the start/stop button. The machine
switches off. 5 Press the on/off button to switch on the machine again.
Adjusting the highest default setting of your drinks
The machine has 3 default settings for each drink: low, medium, high. You can
only adjust the quantity of the highest setting. The new quantity can be
stored as soon as the start light starts to pulse.
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Before you start programming the quantity of a milk drink, assemble LatteGo
and pour milk in it.
1 To adjust the highest quantity setting, press and hold the icon of the drink
you want to adjust for 3 seconds. – The upper light of the drinks quantity
icon and the upper light of the milk quantity icon (specific types only)
starts to pulse and the start/stop button starts to pulse, indicating that you
are in programming mode.
2 Press the start/stop button. The machine starts to brew the selected
beverage. – The start light lights up continuously at first. When the machine
is ready to store the adjusted volume, the start/stop light starts to pulse.
3 Press the start/stop button again when the cup contains the desired quantity
of coffee or milk. – In case of cappuccino or latte macchiato, first the milk
will be dispensed. Press the start/stop button when the cup contains the
desired milk quantity. The machine automatically starts dispensing the coffee.
Press the start/stop button again when the cup contains the desired quantity.
After you have programmed the new highest default quantity for a drink, the
machine will dispense this new amount each time you select the highest
quantity of this drink.
You can only adjust the highest default quantity level.
If you want to go back to the default quantity settings, see ‘ Restoring
factory settings’.
Adjusting the coffee temperature
Machines without temperature icon
1 Press the on/off button to switch off the machine. 2 When the machine is
switched off: press and hold the coffee quantity icon until the lights in this
icon go
on (Fig. 21). 3 Tap the quantity icon to select the required temperature:
normal, high or max.
– Respectively 1, 2 or 3 lights are on. 4 When you have finished setting the
coffee temperature, press the start/stop button. 5 Press the on/off button to
switch on the machine again.
If you do not switch off the machine yourself, it will switch off
automatically after some time.
Machines with temperature icon (EP3300 only)
1 Select the drink of your choice. 2 Tap the coffee temperature icon
repeatedly to select the desired temperature.
Restoring factory settings
The machine offers you the possibility to restore the drinks default settings
at any moment.
You can only restore the default settings when the machine is switched off.
1 Press the on/off button to switch the machine off. 2 Press and hold the
espresso icon for 3 seconds. – The middle lights in the drink setting icons
light up. The start/stop light starts to pulse, indicating that the
settings are ready to be restored. 3 Press the start/stop button to confirm
you want to restore the settings. 4 Press the on/off button to switch on the
machine again.
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Adjusting grinder settings
You can change the coffee strength with the grind setting knob inside the bean
container. The lower the grind setting, the finer the coffee beans are ground
and the stronger the coffee. There are 12 different grind settings you can
choose from. The machine has been set up to get the best taste out of your
coffee beans. Therefore we advise you not to adjust the grind setting until
you have brewed 100-150 cups (approx. 1 month of use).
You can only adjust the grind settings when the machine is grinding coffee
beans. You need to brew 2 to 3 drinks before you can taste the full
difference.
Do not turn the grind setting knob more than one notch at a time to prevent
damage to the grinder.
1 Place a cup under the coffee dispensing spout. 2 Open the lid of the coffee
bean hopper. 3 Tap the espresso icon and then press the start/stop button. 4
When the grinder starts grinding, press down the grind setting knob and turn
it to the left or right. (Fig.
22)
Deactivate the beeps of the control panel
1 Press the on/off button to switch off the machine. 2 When the machine is
switched off, tap and hold the coffee icon until the light in the icon goes
on. The
start light starts flashing. 3 Tap the coffee icon again to deactivate the
beeps of the control panel. The light in the coffee icon goes
out. 4 Press the start/stop button to confirm your choice. 5 Press the on/off
button to switch on the machine again. The beeps of the control panel have now
been
deactivated.
Note: If the light in the coffee icon does not go on after tapping and holding
the icon, this means that the beeps of the control panel already have been
deactivated. To activate them again, tap the icon again and confirm by
pressing the start/stop button.
The beeps in the on/off button and in the start/stop button cannot be
deactivated.
Removing and inserting the brew group
Go to www.philips.com/coffee-care for detailed video instructions on how to
remove, insert and clean the brew group.
Removing the brew group from the machine
1 Switch off the machine. 2 Remove the water tank and open the service door
(Fig. 23). 3 Press the PUSH handle (Fig. 24) and pull at the grip of the brew
group to remove it from the machine
(Fig. 25).
Reinserting the brew group
Before you slide the brew group back into the machine, make sure it is in the
correct position.
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1 Check if the brew group is in the correct position. The arrow on the yellow
cylinder on the side of the brew group has to be aligned with the black arrow
and N (Fig. 26). – If they are not aligned, push down the lever until it is in
contact with the base of the brew group (Fig. 27).
2 Slide the brew group back into the machine along the guiding rails on the
sides (Fig. 28) until it locks into position with a click (Fig. 29). Do not
press the PUSH button.
3 Close the service door and place back the water tank.
Cleaning and maintenance
Regular cleaning and maintenance keeps your machine in top condition and
ensures good-tasting coffee for a long time with a steady coffee flow.
Consult the table below for a detailed description on when and how to clean
all detachable parts of the machine. You can find more detailed information
and video instructions in the Coffee+ app and on www.philips.com/coffee-care.
See figure D for an overview of which parts can be cleaned in the dishwasher.
Detachable parts
When to clean
How to clean
Brew group
Weekly
Remove the brew group from the machine (see ‘Removing and inserting the brew group’). Rinse it under the tap (see ‘Cleaning the brew group under the tap’).
Monthly
Clean the brew group with the Philips coffee oil remover tablet (see ‘Cleaning the brew group with the coffee oil remover tablets’).
Classic milk frother After every use
First dispense hot water with the milk frother attached to the machine for thorough cleaning. Then remove the milk frother from the machine and disassemble it. Clean all parts under the tap or in the dishwasher.
Pre-ground coffee compartment
Check the pre-ground coffee compartment weekly to see if it is clogged.
Unplug the machine and remove the brew group. Open the lid of the pre-ground coffee compartment and insert the spoon handle into it. Move the handle up and down until the clogged ground coffee falls down (Fig. 30). Scan the QR code to download the Coffee+ app for detailed video instructions, or go to www.philips.com/coffeecare
Coffee grounds container
Empty the coffee grounds container when prompted by the machine. Clean it weekly.
Remove the coffee grounds container while the machine is switched on. Rinse it under the tap with some washing-up liquid or clean it in the dishwasher. The front panel of the coffee grounds container is not dishwasher-safe.
Drip tray
Empty the drip tray daily or as soon as the red ‘drip tray full’ indicator pops up through the drip tray (Fig. 31). Clean the drip tray weekly.
Remove the drip tray (Fig. 32) and rinse it under the tap with some washing-up liquid. You can also clean the drip tray in the dishwasher. The front panel of the coffee grounds container (fig. A15) is not dishwasher-safe.
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Detachable parts LatteGo
When to clean After every use
Lubrication of the Every 2 months brew group
Water tank
Weekly
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How to clean
Rinse LatteGo under the tap or clean it in the dishwasher. Consult the
lubrication table and lubricate the brew group with the Philips grease (see
‘Lubricating the brew group’). Rinse the water tank under the tap
Cleaning the brew group
Regular cleaning of the brew group prevents coffee residues from clogging up
the internal circuits. Scan the QR code on the cover of this booklet for
support videos on how to remove, insert and clean the brew group, or visit
www.philips.com/coffee-care
Cleaning the brew group under the tap
1 Remove the brew group (see ‘Removing and inserting the brew group’). 2 Rinse
the brew group thoroughly with water. Carefully clean the upper filter (Fig.
33) of the brew group. 3 Let the brew group air-dry before you place it back.
Do not dry the brew group with a cloth to prevent
fibers from collecting inside the brew group.
Cleaning the brew group with the coffee oil remover tablets
Only use Philips coffee oil remover tablets. 1 Put a cup under the coffee
spout. Fill the water tank with fresh water. 2 Put a coffee oil remover tablet
in the pre-ground coffee compartment. 3 Tap the coffee icon and then press the
aroma strength icon for 3 seconds to select the pre-ground coffee
function (Fig. 2). 4 Do not add pre-ground coffee. Press the the start/stop
button to start the brewing cycle. When half a
cup of water has been brewed, unplug the machine. 5 Let the coffee oil remover
solution act for at least 15 minutes. 6 Insert the mains plug back into a wall
socket and switch on the machine to complete the brewing cycle.
Empty the cup. 7 Remove the water tank and open the service door. Remove the
brew group (see ‘Removing the brew
group from the machine’) and rinse it thoroughly under the tap. 8 Reinsert the
brew group and water tank and place a cup under the coffee spout. 9 Tap the
coffee icon and then press the aroma strength icon for 3 seconds to select the
pre-ground coffee
function (Fig. 2). Do not add pre-ground coffee. Press the start/stop button
to start the brewing cycle. Repeat this twice. Empty the cup.
Lubricating the brew group
Lubricate the brew group every 2 months, to ensure that the moving parts
continue to move smoothly. 1 Apply a thin layer of grease on the piston (grey
part) of the brew group (Fig. 34). 2 Apply a thin layer of grease around the
shaft (grey part) in the bottom of the brew group (Fig. 35). 3 Apply a thin
layer of grease to the rails on both sides (Fig. 36).
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Cleaning LatteGo (milk container)
Cleaning LatteGo after every use
1 Remove LatteGo from the machine (Fig. 37). 2 Pour out any remaining milk. 3
Press the release button and remove the milk container from the frame of
LatteGo (Fig. 38). 4 Clean all parts in the dishwasher or under the tap with
lukewarm water and some washing-up liquid.
Cleaning the classic milk frother
Cleaning the classic milk frother after every use
Clean the milk frother each time you use it for hygiene reasons and to avoid
the build-up of milk residues. 1 Place a cup under the milk frother. 2 Tap the
steam icon and then press the start/stop button to start dispensing steam and
to remove any
milk that may be left inside the milk frother. 3 To stop dispensing steam
after a few seconds, press the start/stop button again. 4 Clean the milk
frother with a damp cloth.
Daily cleaning of the classic milk frother
1 Let the milk frother cool down completely. 2 Tilt the milk frother to the
left and remove the metal part and the silicone part (Fig. 39). 3 Disassemble
the three parts (Fig. 40) and rinse them with fresh water or clean them in the
dishwasher. 4 Let the three milk frother parts air dry, reassemble the parts
and reattach the milk frother to the machine.
AquaClean water filter
Your machine is AquaClean enabled. You can place the AquaClean water filter in
the water tank to preserve the taste of your coffee. It also diminishes the
need for descaling by reducing limescale build-up in your machine. You can
purchase an AquaClean water filter from your local retailer, from authorized
service centers or online at www.philips.com/parts-and-accessories.
AquaClean icon and light
Your machine is equipped with an AquaClean water filter light (Fig. 41) to
indicate the status of the filter. Use the table below to see what actions are
required when the light is on or when it is flashing.
When you use the machine for the first time, the AquaClean light starts
flashing orange. This indicates that you can start using the AquaClean water
filter. If you do not activate an AquaClean water filter, the light will
switch off automatically after a while.
Once you have installed the filter and activated it with the AquaClean icon,
the AquaClean light turns blue to confirm that the AquaClean water filter is
active.
When the filter is exhausted, the AquaClean light starts flashing orange again
to remind you to replace the filter with a new one.
When the orange AquaClean light is off, you can still activate an AquaClean
filter, you will need to descale the machine first.
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English 15
Activating the AquaClean water filter (5 min.)
The machine does not automatically detect that a filter has been placed in the
water tank. Therefore you need to activate each new AquaClean water filter
that you install with the AquaClean icon.
When the orange AquaClean light is off, you can still activate an AquaClean
water filter, but you will need to descale the machine first.
Your machine has to be completely limescale-free before you start to use the
AquaClean water filter.
Before activating the AquaClean water filter, it has to be prepared by soaking
it in water as described below. If you don’t do this, air might be drawn into
the machine instead of water, which makes a lot of noise and prevents the
machine from being able to brew coffee. 1 Make sure that the machine is
switched on. 2 Shake the filter for about 5 seconds (Fig. 42). 3 Immerse the
filter upside down in a jug with cold water and shake/press it (Fig. 43). 4
The filter is now prepared for use and can be inserted into the water tank. 5
Insert the filter vertically onto the filter connection in the water tank.
Press it down to the lowest possible
point (Fig. 44). 6 Fill the water tank with fresh water and place it back into
the machine. 7 If attached, remove the LatteGo. 8 Place a bowl under the hot
water spout/milk frother. 9 Press the AquaClean icon for 3 seconds (Fig. 45).
The start light starts to pulse. 10 Press the start/stop button to start the
activation process. 11 Hot water will be dispensed from the hot water
spout/milk frother (3 min.). 12 When the activation process is finished, the
blue AquaClean light goes on to confirm that the AquaClean
water filter has been activated correctly.
Replacing the AquaClean water filter (5 min.)
After 95 liters of water have flowed through the filter, the filter will cease
to work. The AquaClean light turns orange and starts to flash to remind you to
replace the filter. As long as it flashes, you can replace the filter without
having to descale the machine first. If you do not replace the AquaClean water
filter, the orange light will go out eventually. In that case you can still
replace the filter but you first need to descale the machine. When the orange
AquaClean light flashes: 1 Take out the old AquaClean water filter. 2 Install
a new filter and activate it as described in chapter ‘Activating the AquaClean
water filter (5 min.)’.
Replace the AquaClean water filter at least every 3 months, even if the
machine does not yet indicate that replacement is required.
Deactivating the AquaClean reminder
If you do not want to use Philips AquaClean water filters anymore, you can
always deactivate the AquaClean reminders (AquaClean light flashing orange): 1
Press the on/off button to switch off the machine. 2 When the machine is
switched off, press and hold the AquaClean icon until the light in this icon
goes on.
The start light starts flashing. 3 Tap the AquaClean icon again to deactivate
the reminders. The light in the AquaClean icon goes off. 4 Press the
start/stop button to confirm your choice.
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5 Press the on/off button to switch on the machine again. The AquaClean
reminders are now deactivated.
Note: The activation of a new AquaClean filter will automatically re-activate
the AquaClean reminders.
Setting the water hardness
We advise you to adjust the water hardness to the water hardness in your
region for optimal performance and a longer lifetime of the machine. This also
prevents you from having to descale the machine too often. The default water
hardness setting is 4: hard water.
Use the water hardness test strip supplied in the box to determine the water
hardness in your region:
1 Immerse the water hardness test strip in tap water or hold it under the tap
for 1 second (Fig. 46). 2 Wait 1 minute. The number of squares on the test
strip that turn red indicate the water hardness (Fig.
47).
Set the machine to the correct water hardness:
1 Press the on/off button to switch off the machine. 2 When the machine is
switched off, tap and hold the aroma strength icon until all lights in the
icon go on
(Fig. 2). 3 Tap the aroma strength icon 1, 2, 3 or 4 times. The number of
lights that are on should be the same as
the number of red squares on the test strip (Fig. 48). When there are no red
squares on the test strip (so all squares are green) please select 1 light. 4
When you have set the correct water hardness, press the start/stop button.
Since you only set the water hardness once, the aroma strength function is
used to select the water hardness. This does not affect the aroma strength of
the drinks you make afterwards.
Descaling procedure (30 min.)
Please use Philips descaler only. Under no circumstances should you use a
descaler based on sulfuric acid, hydrochloric acid, sulfamic or acetic acid
(vinegar) as this may damage the water circuit in your machine and not
dissolve the limescale properly. Not using the Philips descaler will void your
warranty. Failure to descale the appliance will also void your warranty. You
can buy Philips descaling solution in the online shop at www.philips.com
/coffee-care. When the Calc / Clean light switches on, you need to descale the
machine. 1 Make sure that the machine is switched on. 2 If attached remove
LatteGo or milk frother. 3 Remove the drip tray and the coffee grounds
container, empty them and put them back into place. 4 Remove the water tank
and empty it. Then remove the AquaClean water filter. 5 Pour the whole bottle
of Philips descaler in the water tank and then fill it with water up to the
Calc /
Clean indication (Fig. 49). Then place it back into the machine. 6 Place a
large container (1.5 l) under the coffee dispensing spout and the water spout.
7 Press the Calc / Clean icon for 3 sec. and then press the start/stop button.
8 The first phase of the descaling procedure starts. The descaling procedure
lasts approx. 30 minutes and
consists of a descaling cycle and a rinsing cycle. During the descaling cycle
the Calc / Clean light flashes to show that the descaling phase is in
progress. 9 Let the machine dispense the descaling solution until the display
reminds you that the water tank is empty.
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10 Empty the water tank, rinse it and then refill it with fresh water up to
the Calc / Clean indication. 11 Empty the container and place it back under
the coffee dispensing spout and the water spout. Press the
start/stop button again. 12 The second phase of the descaling cycle, the
rinsing phase, starts and lasts 3 minutes. During this phase
the lights on the control panel go on and off to show that the rinsing phase
is in progress. 13 Wait until the machine stops dispensing water. The
descaling procedure is finished when the machine
stops dispensing water. 14 The machine will now heat up again. When the lights
in the drink icons light up continuously, the
machine is ready for use again. 15 Install and activate a new AquaClean water
filter in the water tank (see ‘Activating the AquaClean water
filter (5 min.)’). – When the descaling procedure is finished, the AquaClean
light flashes for a while to remind you to
install a new AquaClean water filter.
Tip: Using the AquaClean filter reduces the need for descaling!
What to do if the descaling procedure is interrupted
You can exit the descaling procedure by pressing the on/off button on the
control panel. If the descaling procedure is interrupted before it is
completely finished, do the following: 1 Empty and rinse the water tank
thoroughly. 2 Fill the water tank with fresh water up to the Calc / Clean
level indication and switch the machine back
on. The machine will heat up and perform an automatic rinsing cycle. 3 Before
brewing any drinks, perform a manual rinsing cycle. To perform a manual
rinsing cycle, first
dispense half a water tank of hot water by repeatedly tapping the hot water
icon and then brew 2 cups of pre-ground coffee without adding ground coffee.
If the descaling procedure was not completed, the machine will require another
descaling procedure as soon as possible.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products.
These products can be purchased from your local retailer, from the authorized
service centers or online at www.philips.com/parts-and-accessories. To find a
full list of spare parts online, enter the model number of your machine. You
can find the model number on the inside of the service door. Maintenance
products and type numbers: – Descaling solution CA6700 – AquaClean water
filter CA6903 – Brew group grease HD5061 – Coffee oil remover tablets CA6704
Troubleshooting
This chapter summarizes the most common problems you could encounter with the
machine. For support, download the Coffee+ app through your app store, or by
scanning the QR code on the cover of this booklet. Support videos and a
complete list of frequently asked questions are available on www.philips.com
/coffee-care. If you are unable to solve the problem, contact the Consumer
Care Center in your country.
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Warning icons
Warning icon
Solution
The ‘water tank empty’ light is on
– The water tank is almost empty. Fill the water tank with fresh water to the
maximum level indication.
– The water tank is not in place. Place back the water tank.
The ’empty coffee grounds container’ light is on
– The coffee grounds container is full. Remove and empty the coffee grounds
container while the machine is switched on. Wait at least 5 seconds before you
reinsert the container.
The alarm light is on
– The coffee grounds container and/or the drip tray is not in place or not
placed correctly. Place back the coffee grounds container and/or the drip tray
and make sure they are in the correct position.
– The service door is open. Remove the water tank and make sure the service
door is closed.
The alarm light is flashing
– The brew group is not in place or not placed correctly. Remove the brew
group and make sure it is locked into place. See chapter ‘Removing and
inserting the brew group’ for step-by-step instructions.
– The brew group is blocked. Remove the brew group and rinse it with water
under the tap. Then lubricate the brew group and place it back into the
machine. See chapter ‘Cleaning and maintenance’ for step-by-step instructions.
The alarm light is on and the start light flashes.
Some air is trapped inside the machine. To release the air from the machine,
fill the water tank with water, place a cup under the classic milk frother and
press the flashing start/stop button.
Be careful: small jets of hot water will be dispensed from the classic milk
frother to release the air.
AquaClean light is flashing: place or replace the AquaClean water filter and activate it. See chapter ‘AquaClean water filter’ for step-by-step instructions.
Descaling light is on continuously: Descale the machine.
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Warning icon
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Solution
The lights in the drink icons light up and go out one by one. The machine is
heating up and/or trying to release the air that was drawn into the machine.
Wait until all drink lights light up continuously.
The lights of all warning icons are flashing.
Reset the machine by unplugging it and plugging it back in. Before switching
the machine back on, follow these steps:
– Remove the AquaClean water filter from the water tank.
– Place back the water tank. Push it into the machine as far as possible to
make sure it is in the right position.
– Open the lid of the pre-ground coffee compartment and check if this is
clogged with coffee powder. To clean it, insert a spoon handle into the pre-
ground coffee compartment and move the handle up and down until the clogged
ground coffee falls down (Fig. 30). Remove the brew group and remove all
ground coffee that has fallen down. Place back the clean brew group.
– Switch the machine back on.
If the problem is solved the AquaClean filter was not prepared well. Prepare
the AquaClean filter before placing it back by following steps 1 and 2 in
chapter ‘Activating the AquaClean water filter (5 min).
If the lights continue to flash, the machine could be overheated. Switch the
machine off, wait 30 minutes and switch it on again. If the lights are still
flashing, contact the Consumer Care Center in your country. For contact
details, see the international warranty leaflet.
Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine. Support videos and a complete list of frequently asked questions are available on www.philips.com/coffee-care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For contact details, see the warranty leaflet.
Problem
Cause
Solution
The drip tray fills up quickly.
This is normal. The machine uses water to rinse the internal circuit and brew group. Some water flows through the internal system directly into the drip tray.
Empty the drip tray daily or as soon as the red ‘drip tray full’ indicator pops up through the drip tray cover. Tip: place a cup under the dispensing spout to collect rinsing water that comes out of it.
The ’empty coffee grounds container’ light remains on.
You emptied the coffee grounds container while the machine was switched off.
Always empty the coffee grounds container while the machine is switched on. Remove the coffee grounds container, wait at least 5 sec. and then insert it again.
The machine prompts to The machine did not reset the
Always wait approx. 5 seconds when you
empty the coffee grounds counter the last time you emptied place back the coffee grounds container.
container even though the coffee grounds container.
In this way the coffee grounds counter will
the container is not full.
be reset to zero.
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Problem
Cause
Solution
Always empty the coffee grounds container while the machine is switched on. If you empty the coffee grounds container when the machine is switched off, the coffee grounds counter won’t reset.
The coffee grounds container is too full and the ’empty coffee grounds container’ light did not go on.
You removed the drip tray without emptying the grounds container.
When you remove the drip tray, also empty the coffee grounds container even if it contains only a few coffee pucks. In this way the coffee grounds counter will be reset to zero, re-starting to correctly count the coffee pucks.
I cannot remove the brew The brew group is not in the
group.
correct position.
Reset the machine in the following way: close the service door and place back the water tank. Switch the machine off and back on again. Try again to remove the brew group. See chapter ‘Removing and inserting the brew group’ for step by step instructions.
I cannot insert the brew The brew group is not in the
group.
correct position.
Reset the machine in the following way: close the service door and place back the water tank. Leave the brew group out. Switch the machine off and unplug it. Wait for 30 sec. and then plug the machine back in and switch it on. Then put the brew group in the correct position and reinsert it into the machine. See chapter ‘Removing and inserting the brew group’ for step by step instructions.
The coffee is watery.
The brew group is dirty or needs to be lubricated.
Remove the brew group (see ‘Removing the brew group from the machine’), rinse it under the tap and leave it to dry. Then lubricate the moving parts (see ‘Lubricating the brew group’).
The machine is performing its self- Brew 5 cups of coffee initially to allow the
adjustment procedure. This
machine to complete its self-adjustment
procedure is started automatically procedure.
when you use the machine for the
first time, when you change to
another type of coffee beans or
after a long period of non-use.
The grinder is set to a too coarse setting.
Set the grinder to a finer (lower) setting. Brew 2 to 3 drinks to taste the full difference.
The coffee is not hot enough.
The temperature is set too low.
Set the temperature to the maximum (see ‘Adjusting the coffee temperature’).
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Problem
Cause
Solution
A cold cup reduces the temperature of the drink.
Preheat the cups by rinsing them with hot water.
Adding milk reduces the temperature of the drink.
Regardless of whether you add hot or cold milk, adding milk always reduces the temperature of the coffee. Preheat the cups by rinsing them with hot water.
Coffee does not come out The AquaClean water filter was
or coffee comes out
not prepared properly for
slowly.
installation.
Remove the AquaClean water filter and try to brew a coffee again. If this works, make sure that you have prepared the AquaClean water filter properly before you place it back. See chapter ‘AquaClean water filter’ for step-by- step instructions.
After a long period of non-use, you need to prepare the AquaClean water filter for use again and then place it back. See step 1 – 3 of chapter ‘Activating the AquaClean water filter’.
The AquaClean water filter is clogged.
Replace the AquaClean water filter every 3 months. A filter that is older than 3 months can become clogged.
The grinder is set to a too fine setting.
Set the grinder to a coarser (higher) setting. Note that this will impact the coffee taste.
The brew group is dirty.
Remove the brew group and rinse it under the tap (see ‘Cleaning the brew group under the tap’).
The coffee dispensing spout is dirty.
Clean the coffee dispensing spout and its holes with a pipe cleaner or needle.
The pre-ground coffee compartment is clogged
Switch off the machine and remove the brew group. Open the lid of the preground coffee compartment and insert the spoon handle into it. Move the handle up and down until the clogged ground coffee falls down (Fig. 30).
The machine circuit is blocked by limescale.
Descale the machine with Philips descaler. Always descale the machine when the descaling light starts to flash.
The machine grinds the coffee beans, but coffee does not come out.
The pre-ground coffee compartment is clogged.
Switch off the machine and remove the brew group. Open the lid of the preground coffee compartment and insert the spoon handle into it. Move the handle up and down until the clogged ground coffee falls down (Fig. 30).
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Problem
Cause
Solution
The milk does not froth.
Machines with LatteGo: LatteGo is Make sure that the milk container is
incorrectly assembled.
properly assembled to the frame of
LatteGo (‘click’).
Machines with LatteGo: the milk container and/or frame of LatteGo are dirty.
Disassemble LatteGo and rinse both parts under the tap or clean them in the dishwasher (see ‘Cleaning LatteGo after every use’).
Machines with classic milk frother: Thoroughly clean the milk frother (see
the milk frother is dirty.
‘Cleaning the classic milk frother ‘).
The type of milk used is not suitable for frothing.
Different types of milk result in different amounts of froth and different froth qualities. We have tested the following milk types which proved to deliver a good milk froth result: semi-skimmed or full-fat cow’s milk and lactose-free milk.
Milk is leaking from the bottom of the LatteGo milk container.
The frame and the milk container are not assembled properly.
First insert the top of the milk container under the hook at the top of the frame. Then press the bottom part of the container. You hear a click when it locks into place.
The machine seems to be leaking.
The machine uses water to rinse the internal circuit and brew group. This water flows through the internal system directly into the drip tray. This is normal.
Empty the drip tray every day or as soon as the ‘drip tray full’ indicator pops up through the drip tray cover. Tip: Place a cup under the dispensing spout to collect rinsing water and reduce the amount of water in the drip tray.
The drip tray is too full and has overflowed which makes it look like the machine is leaking.
Empty the drip tray every day or as soon as the ‘drip tray full’ indicator pops up through the drip tray cover.
The water tank is not fully
Make sure the water tank is in the correct
inserted and air is drawn into the position: remove it and insert it again
machine.
pushing it as far as possible.
The brew group is dirty/clogged. Rinse the brew group.
The machine is not placed on a horizontal surface.
Place the machine on a horizontal surface so that the drip tray does not overflow and the ‘drip tray full’ indicator works properly.
The water tank is not fully
Make sure the water tank is in the correct
inserted and air is drawn into the position: remove it and insert it again
machine.
pushing it as far as possible.
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Problem
Cause
Solution
I cannot activate the AquaClean water filter and the machine asks for descaling.
The filter has not been installed or Descale your machine first and then install
replaced in time after the
the AquaClean water filter.
AquaClean water filter light
started to flash. This means your
machine is not completely
limescale free.
The new water filter does You are trying to install another
not fit.
filter than the AquaClean water
filter.
Only the AquaClean water filter fits into the machine.
The rubber ring on the AquaClean Place back the rubber ring on the
water filter is not in place.
AquaClean water filter.
The machine is making a It is normal that your machine
loud noise.
makes noise during use.
If the machine starts to make a different kind of noise, clean the brew group and lubricate it (see ‘Lubricating the brew group’).
The AquaClean water filter was not prepared properly and air is now drawn into the machine.
Remove the AquaClean water filter from the water tank and properly prepare it for use before you place it back. See chapter ‘AquaClean water filter’ for step-by-step instructions.
The water tank is not fully
Make sure the water tank is in the correct
inserted and air is drawn into the position: remove it and insert it again
machine.
pushing it as far as possible.
Technical specifications
The manufacturer reserves the right to improve the technical specifications of the product. All the preset quantities are approximate.
Description
Value
Size (w x h x d)
247x366x434 mm
Weight
7 – 7.5 kg
Power cord length
1000 mm
Water tank
1.8 litres, removable
Coffee bean hopper capacity
275 g
Coffee grounds container capacity
12 pucks
LatteGo (milk container) capacity
250 ml
Adjustable spout height
85-145 mm
Nominal voltage – Power rating – Power supply
See data label on inside of service door (fig. A11)
2024 © Versuni Holding B.V. PHILIPS and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license. This product has been manufactured by and is sold under the responsibility of Versuni Holding B.V., and Versuni Holding B.V. is the warrantor in relation to this product.
4219.450.6248.1 (1/2024) rev.02
www.philips.com/coffee-care
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References
- Support for espresso and coffee machines | Philips Saeco
- Parts & accessories | Philips
- Product registration | Philips
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