NINJA Luxe Cafe ES600 Series Espresso Machine Owner’s Manual
- July 31, 2024
- Ninja
Table of Contents
Luxe Cafe ES600 Series Espresso Machine
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Technical Specifications
- Voltage: 120V~, 60Hz
- Power: 1650W
- Water Reservoir Capacity: 70 oz.
Product Information
This product is a coffee machine under the NINJA LUXE trademark
of SharkNinja Operating LLC. It has a power rating of 1650W and a
water reservoir capacity of 70 oz. The model and serial numbers can
be found on the QR code label located on the back of the machine
near the power cord.
Usage Instructions
Assembly
Refer to the official interactive instructions on the BILT app
for easy 3D assembly instructions. The machine consists of various
parts including Bean Hopper, Water Reservoir, Cup Warmer, Control
Panel, Accessory Storage, Steam Wand, Group Head, Milk Jug with
Integrated Whisk, Adjustable Cup Tray, Grinding Cradle, Funnel
Storage, Assisted Tamper Storage, Grind Dial, Integrated Conical
Burr Grinder, and more.
Accessories
The machine comes with accessories such as Single Basket (not
available on all machines), Double Basket, Luxe Basket,
Portafilter, Cleaning Disc, Cleaning Brush, Funnel, Assisted
Tamper, Cleaning Tablets, Descale Powder, Water Hardness Test
Strip. Note that the Single Basket may not be compatible with all
models.
Control Panel
The control panel includes various buttons and functions like
POWER Button, START GRIND Button, Progress Bar, Froth Dial/START
FROTH Button, PURGE Button, CLEAN Button, MILK TYPE Button, SIZE
Selection Button, Center Dial/START BREW Button, STRENGTH Button,
DESCALE Button. Functions may vary by model.
FAQ
Where can I find the model and serial numbers of the
machine?
You can find the model and serial numbers on the QR code label
located on the back of the machine near the power cord.
What do I do if the CLEAN and DESCALE buttons illuminate?
If the CLEAN and DESCALE buttons illuminate, it indicates that
you need to run the respective cleaning cycle. Follow the
instructions in the user manual for cleaning and descaling
procedures.
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THANK YOU
for purchasing the Ninja® Luxe Café
REGISTER YOUR PURCHASE registeryourninja.com 1-877-646-5288 Scan QR code using mobile device
RECORD THIS INFORMATION Model Number: Serial Number: Date of Purchase: (Keep receipt) Store of Purchase:
TECHNICAL SPECIFICATIONS
Voltage:
120V~, 60Hz
Power:
1650W
Water Reservoir
Capacity:
70 oz.
TIP: You can find the model and serial numbers on the QR code label located on
the back of the machine by the power cord.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
These instructions are designed to help you get a complete understanding of
your new Ninja Luxe Café. If you have any questions, please call our Customer
Service line at 1-877-646-5288.
SharkNinja Operating LLC US: Needham, MA 02494
1-877-646-5288 ninjakitchen.com
Illustrations may differ from actual product. We are constantly striving to
improve our products, therefore the specifications contained herein are
subject to change without notice.
NINJA LUXE is a trademark of SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents. See
sharkninja.com/patents for more information.
© 2024 SharkNinja Operating LLC
ES601 IB RE V Mv1 0
@ninjakitchen
ES600 Series | Owner’s Guide
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE · FOR HOUSEHOLD USE ONLY
Read all instructions before using your Ninja Luxe Café Indicates the presence
of a hazard that can cause personal injury, death or substantial property
damage if the warning included with this symbol is ignored. Avoid contact with
hot surface. Always use hand protection to avoid burns.
For indoor and household use only.
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic
safety precautions must always be followed, including the following numbered
warnings and subsequent instructions. Do not use machine for other than
intended use.
General Precautions · To eliminate a choking hazard for young children,
discard all packaging materials immediately upon unpacking. · This machine can
be used by persons with reduced physical, sensory, or mental capabilities or
lack of experience and knowledge if they
have been given supervision or instruction concerning use of the machine in a
safe way and understand the hazards involved. · Keep the machine and its cord
out of reach of children. DO NOT allow the machine to be played with or be
used by children. Close
supervision is necessary when used near children. · To protect against fire,
electric shock, and injury to persons, DO NOT immerse cord, plugs, or body of
machine in water or other liquid. · NEVER carry the machine by the power cord
or pull it to disconnect from electrical socket; instead grasp the plug and
pull to disconnect. · DO NOT operate any machine with a damaged cord or plug,
or after the machine malfunctions or has been dropped or damaged in any
manner. Contact SharkNinja Operating LLC for service. · For household and
countertop use only. DO NOT let the power cord hang over the edge or touch hot
surfaces such as a stove. · NEVER use an electrical socket below a counter. ·
To avoid risk of fire, electrical shock, or damage to the machine, DO NOT use
machine in an machine garage or under a wall cabinet. · Unplug from outlet
when the machine is not in use and before cleaning. · NEVER leave an machine
unattended while in use. · Machine is not intended to be operated by means of
an external timer or separate remote-control system. · DO NOT place on top of
any other machine. · The machine shall not be placed in a cabinet when in use.
· DO NOT use any accessory not recommended by the manufacturer, as this may
result in injury or damage to the machine.
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE · FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electrical shock or property damage, basic
safety precautions must always be followed, including the following numbered
warnings and subsequent instructions. Do not use machine for other than
intended use.
Operating Notice · Power the machine off and unplug from the wall outlet. ·
The use of an accessory not recommended by the manufacturer may create an
overflow condition and scalding hazard, or result in
fire, electric shock, or personal injury. · ALWAYS use machine on a clean,
dry, level surface. · DO NOT place on or near a hot gas or electric burner or
in a heated oven. · DO NOT use this machine for anything other than its
intended use. · DO NOT use outdoors. · DO NOT touch hot surfaces. Use handles
or knobs. Avoid contacting moving parts. · ALWAYS place a cup or vessel
appropriate for output volume selection beneath the portafilter when brewing.
· DO NOT run the machine without water. · DO NOT overfill the water reservoir.
Fill water only to the maximum fill line. · Keep lid on water reservoir when
brewing. · Keep bean hopper lid on when grinding to prevent access to moving
parts. · DO NOT remove portafilter when brewing as machine is under pressure.
Removal while brewing can lead to scalding or injury. · DO NOT reach in or
touch steam wand or frother jug when in operation. Hot steam and hot liquids
will cause burns and scalds. Care & Maintenance · To prevent illness from
bacterial growth in the machine, follow all cleaning instructions in the
Cleaning & Maintenance section of this
Owner’s Guide. · For best results, ensure you are using a clean machine. · If
the product is not operating properly, visit ninjakitchen.com or contact
SharkNinja Operating LLC for examination, repair, or
adjustment. · Children shall not engage with cleaning and maintenance
activities. · When portafilter is in use, ensure it is tightened in the group
head to prevent spillover of hot liquid. · DO NOT pick up the machine by the
grinding cradle. This apparatus is not meant to hold weight of product. Cord
Statement · A short power-supply cord is provided to reduce the risks
resulting from becoming entangled in or tripping over a longer cord. · DO NOT
use extension cords with this product.
READ AND SAVE THESE INSTRUCTIONS
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ASSEMBLY
Scan for easy 3D instructions Tap. Zoom. Rotate with official interactive
instructions on the BILT app.
PARTS
A Bean Hopper B Water Reservoir
A
BC
C Cup Warmer
D Control Panel
E Accessory Storage
F Steam Wand
O
D
G Group Head
H Milk Jug with Integrated Whisk
N
I Adjustable Cup Tray
J Grinding Cradle
M
E
K Main Drip Tray
F
L Assisted Tamper Storage
G
M Funnel Storage
L
N Grind Dial
H
O Integrated Conical Burr Grinder
K
DRIP TRAY COMPONENTS
K Main Drip Tray K1 Empty Indicator K2 Main Grate K3 Center Drip Tray K4
Center Grate K5 Milk Jug Platform
JI
K K1
K2
K3
K4
K5 ninjakitchen.com 2
ACCESSORIES
1 Single Basket *
(not available on all machines)
8
2 Double Basket
3 Luxe Basket
4 Portafilter
5 Cleaning Disc
6 Cleaning Brush
7 Funnel
7
8 Assisted Tamper
9 Cleaning Tablets
10 Descale Powder
11 Water Hardness Test Strip
6
5
1
2
3
4
9
10
11
*Single basket not compatible with all models. 3 ninjakitchen.com
USING THE CONTROL PANEL*
A POWER Button B START GRIND Button C Progress Bar D Froth Dial/START FROTH Button E PURGE Button F CLEAN Button
G MILK TYPE Button H SIZE Selection Button I Center Dial/START BREW Button J
STRENGTH Button K DESCALE Button
C
S + M + L + XL
B
D
A
E
K
J
*Functions may vary by model.
I
H
G
F
INTELLIGENT NOTIFICATIONS The machine will display an intelligent notification if an action is needed:
· ADD BEANS · INSTALL PORTAFILTER · INSTALL FUNNEL · INSTALL HOPPER · ADD WATER
· INSTALL JUG · RINSE · PURGE · DESCALE · CLEAN
*The CLEAN and DESCALE buttons will illuminate to let you know you need to run the respective cycle.
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GETTING STARTED: BEFORE YOUR FIRST BREW
REMOVE ACCESSORIES & PARTS FROM PACKAGING
· To start, remove all accessories and parts from packaging. Ensure that all
accessories and parts are removed from the packaging before discarding
packaging.
· When removing the machine from packaging, be sure to remove all tape from
machine. Tape will be on all sides of the machine.
CLEAN ACCESSORIES BEFORE USE
· After removing all accessories and parts from the packaging, thoroughly
clean all parts by hand-washing and dry thoroughly.
WATER HARDNESS TEST
All water has minerals that can cause buildup in the machine over time. These
minerals are referred to as water hardness, and will impact how often you will
need to descale the machine. Doing this test will ensure the machine
recommends a descale at the right time.
1 Remove test strip from pack.
4 Place test strip on a dry, flat surface and wait 1 minute for test strip to
display results.
5 After 1 minute, you will see 05 purple squares appear. This will indicate
the water hardness level of the water (0 purple squares=level 0, 5 purple
squares=level 5, etc.)
Very Soft
Very Hard
hd 0
hd 1
hd 2
hd 3
hd 4
hd 5
Green Squares
Purple Squares
6 After identifying the water hardness level, plug in the machine and turn it
on by pressing the POWER button.
7 Look at the left side of the control panel. It will display hd 5.
8 Rotate the center dial to program the water hardness level by matching the
number of purple squares on the test strip to the number displayed. (e.g., if
the result is level 1, change the setting to hd 1).
2 Completely submerge the water test strip in the water you plan on using with the machine for 510 seconds.
3 Pull test strip out and lightly shake it.
9 Press center dial to confirm your setting.
NOTE: If you need to change the hardness level, purchase another test strip at
ninjakitchen.com/ accessories. For more instructions on how to reset the water
hardness, refer to the Additional Settings section.
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FILL THE WATER RESERVOIR
· Before you begin, make sure the water reservoir is full of room-temperature
or cold water. Be sure to fill up to but not exceeding the maximum fill line.
FILL THE BEAN HOPPER
When adding beans to the hopper, be sure the machine is unplugged.
1 Remove the lid of the hopper, fill hopper with beans, then place the lid
securely back on the hopper. Ensure the handle in the hopper is in the locked
position when installed on the hopper.
If at any point before a brew there’s not enough water in the reservoir to brew your selected drink, the machine will indicate that you must ADD WATER. If you get an ADD WATER notification while brewing, add water to the reservoir and press START BREW to resume.
2 Fill hopper with whole beans. DO NOT add pre-ground beans to bean hopper.
3 Ensure the handle in the hopper is in the locked position when installed on
the hopper, then place lid securely back on the hopper.
NOTE: DO NOT put any water in the grinder. If water does get in the grinder,
please call us at 1-877-646-5288
immediately.
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GETTING STARTED: BEFORE YOUR FIRST BREW CONT.
WATER FLUSH
Before you make your first drink, you must flush the machine. This is to
condition the machine to prepare for brewing.
1 With the double basket installed, place portafilter in group head by
aligning orange dot on portafilter with orange dot on group head.
4 Press the SIZE button to adjust drink size to 12 oz. Ensure you have at least 14 oz. of water in the reservoir.
2 Fasten portafilter into group head until orange dot on portafilter aligns with lock arrow on group head.
5 Place 14 oz. or greater cup underneath the portafilter.
3 Turn the center dial to select CLASSIC.
6 Press START BREW. The machine will beep to signal the brew has started. The
progress bar will illuminate to indicate the status of the brew. When
finished, the machine will beep again.
7 Dispose the water you brewed and wash the cup.
BREWING ESPRESSO, DRIP COFFEE, AND COLD DRINKS
ESPRESSO/COFFEE BASKETS
1 The Starter Kit contains the baskets. There are three baskets (single,
double, and luxe baskets may vary per model).
Single*
Double
Espresso,
Espresso,
Cold-Pressed Cold-Pressed
*Single basket not compatible with all models.
Luxe
Quad, Cold-Pressed, all coffee-based
drinks
2 Choose a basket based on what drink you would like, then insert into the portafilter. Ensure that the large tab on the basket aligns with the large tab on the portafilter, and then press firmly into place.
2 With the funnel on top of the portafilter, insert into the grinding cradle.
Make sure it is level and fits securely. Once portafilter is installed in
grinding cradle, it will be weighed. To ensure accurate weight, let go of
portafilter.
3 The machine will detect which basket is locked into it. The machine will
display an animation. This is to indicate the machine is taring the
portafilter to ensure it is dispensing the right amount of grounds. Then the
control panel will illuminate the selectable brew options based on the basket
that is installed.
NOTE: Double basket comes pre-installed in portafilter.
PORTAFILTER INSTALLATION
1 Place funnel on portafilter, aligning the notches on the funnel with the
notches on the portafilter. Push down until funnel locks into place in the
portafilter. The funnel prevents grounds from overflowing during grinding and
allows for a cleaner tamping process.
NOTE: If you do not see this animation, remove the portafilter from the
grinding cradle, power the machine off and on, and reinstall the portafilter
in the grinding cradle, ensuring it is level and pushed all the way in.
4 Turn the center dial to your desired brew.
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BREWING ESPRESSO, DRIP COFFEE, AND COLD DRINKS CONT.
APPROXIMATE BREW VOLUMES
COFFEE VOLUMES
Classic Rich
Over Ice Cold Brew (Must Fill with Ice Before Brewing)
SIZES
6 oz. 8 oz. 10 oz. 12 oz. 14 oz. 16 oz. 18 oz.
6 oz. 8 oz. 10 oz. 12 oz. 14 oz. 16 oz. 18 oz.
ESPRESSO VOLUMES
Grounds Dose Output Volume
Single Espresso
Double Espresso
Double Cold-Pressed
Quad Espresso
Quad Cold-Pressed
9 g 18 g 18 g 40 g 40 g
0.8 oz. 1.6 oz. 1.6 oz. 3.5 oz. 3.5 oz.
NOTE: These are the preset espresso outputs. To adjust output, please refer to the Additional Settings section.
USING THE GRINDER 1 Once a brew is highlighted, Barista Assist
TechnologyTM will recommend a grind size based on the beans and previous brew
output. If you wish to follow the recommended size, use the grind dial on the
side of the machine to change the CURRENT grind size to match the RECOMMENDED
grind size.
2 Once you have selected your desired grind setting, press START GRIND to
begin grinding. The machine will beep to indicate that grinding has started.
When finished, the machine will beep again signifying grinding is complete.
The control panel will flash TAMP, signifying that you must tamp the grounds.
NOTE: Once a grind is complete, the machine will be set to the brew style and
size that was selected for that grind. To change style and size, pour grounds
out of portafilter, power the machine off and on, and select your desired
brew.
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UNDERSTANDING THE GRIND SETTINGS
What do the grind settings mean?
· The numbers on the left side of the control panel represent how coarse or
fine the grind will be, with 25 being the coarsest and 1 being the finest.
Coarser settings will work better for coffee drinks, and finer settings will
work better for espresso drinks.
· Matching the recommended setting: this will bring the best flavors out of
your chosen beans. The machine will adjust based on what beans you’re using to
ensure you are not over extracting or under extracting.
TAMPING
Be sure to tamp on all espresso drinks, as well as 16 oz. and 18 oz. coffee
drinks; this is to ensure no grounds spill over the edge of the portafilter.
For 6 oz. to 14 oz. coffee drinks, lightly shake the portafilter to level
coffee grounds and then proceed to brewing.
DIALING IN THE GRINDER FOR PROPER EXTRACTION
For espresso brews only
You may notice the recommended grind setting change. This is Barista Assist
Technology adjusting the recommended grind setting to help you get proper
espresso extraction. When using new beans for the first time or adding more
beans, it may take 23 brews to reach the optimal grind setting. Over time,
you may notice the recommended grind setting change to account for aging
beans. This is normal. Ensure the current grind size matches the recommended
grind size for proper espresso extraction.
NOTE: When changing from very coarse to very fine (or vice versa), you may
hear the grinder turn on. This is to help prevent jamming in the grinder. This
will only happen when the portafilter is installed in the grinding cradle.
1 When grinding is complete remove the portafilter from the grinding cradle.
Keep the funnel attached to the portafilter.
2 Place the portafilter on a solid, level surface, then place the assisted
tamper inside the funnel. Ensure there is protection between the portafilter
and surface. Press tamper all the way down until it meets the funnel.
NOTE: When brewing a quad shot, tamp the grounds normally with the funnel on
the portafilter. After that, remove the funnel and tamp down the grounds one
more time. 3 Now that tamping is complete, remove both
the tamper and funnel from the portafilter and store in their respective
locations on the left side of the machine.
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BREWING ESPRESSO, DRIP COFFEE, AND COLD DRINKS CONT.
BREWING
1 Place portafilter in group head by aligning orange dot on portafilter with
orange dot on group head.
2 Fasten portafilter into group head until orange dot on portafilter aligns
with lock arrow on group head.
3 The brew style and size that was ground will still be selected on the
control panel. Place a cup under the portafilter and press START BREW.
4 The machine will beep to indicate that the brew has started. The progress
bar will illuminate indicating the status of the brew. When finished, the
machine will beep again signifying the brew is complete.
NOTE: If you are using a smaller cup, use the adjustable cup tray to lift your
cup closer to the group head to reduce splatter. If you are using a larger mug
or travel mug, remove the center drip tray to create space.
NOTE: For quad espresso shots and quad cold-pressed shots, there may be some
water on the puck after brewing. This is normal.
ADJUSTING BREW TEMPERATURE.
Before brewing you can adjust the brew temperature.
1 Hold the SIZE button for 3 seconds.
2 Rotate the center dial to h06, then press the center dial to select.
3 Rotate the center dial to select your desired setting, then press the center
dial to select. LO: Low temperature M: Medium temperature (default) HI: Hight
temperature.
The temperature of the drink will affect the extraction of the espresso and
the flavor of your drink. For best results and proper extraction, we recommend
a low or medium temperature for darker roasts, and a medium or high
temperature for lighter roasts.
NOTE: Temperature control not available for over ice, cold brew, and cold-
pressed.
NOTE: DO NOT brew without the main drip tray inserted.
PROPER EXTRACTION · Drink will pour out at a slow, consistent rate. · You will
see a caramel-colored liquid pouring
out. That is the crema. · There will be a layer of crema on top of your
drink. Feel free to tilt your cup to see if the layer of crema is still
completely visible. If you can still only see that caramel color, you have a
properly extracted espresso shot.
AFTER YOUR BREW 1 When brew is complete, carefully remove
portafilter from group head. Dispose of grounds by tapping the surface of the
basket over a container or knock box (sold separately).
RINSE NOTIFICATION
If you attempt to make a cold drink immediately after making a hot drink, you
will get a RINSE notification above the center dial.
Be sure that the portafilter is not installed in the group head before
proceeding.
1 Put a cup (that can hold at least 12 oz.) below the group head.
2 Press START BREW and allow the machine to rinse and get to the right
temperature.
3 The machine will rinse approximately 8 oz. of water through the group head.
4 The machine will beep to indicate that the brew has started. The progress
bar will illuminate indicating the status of the brew. When finished, the
machine will beep again signifying the brew is complete. After the machine
beeps a second time, remove the cup and dispose of the water.
To avoid the RINSE process, brew all desired cold drinks before proceeding to
hot drinks.
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ADJUSTING YOUR BREW TEMP AND STRENGTH
ADJUSTING BREW TEMPERATURE.
1 Hold the SIZE button for 3 seconds.
2 Rotate the center dial to h06, then press the center dial to select.
3 Rotate the center dial to select your desired setting, then press the center
dial to select. LO: Low temperature M: Medium temperature (default) HI: Hight
temperature.
The temperature of the drink will affect the extraction of the espresso and
the flavor of your drink. For best results and proper extraction, we
recommenced a low or medium temperature for darker roasts, and a medium or
high temperature for light roasts.
STRENGTH
If you find your brew is tasting too weak or too strong for your liking, you
can use the strength adjustment button.
ADJUSTING BREW STRENGTH
To adjust brew strength, press the STRENGTH button. The strength adjustment
will work differently depending on if you are brewing espresso or coffee.
SWITCHING OUT BEANS
SWITCHING OUT BEANS 1 Unlock bean hopper by rotating handle
counterclockwise.
2 Remove the bean hopper and pour out any leftover beans.
3 Place the hopper back on the machine. 4 Lock bean hopper back in by rotating
handle
clockwise.
Espresso Strength Adjustments: Taller, less concentrated: 4:1 water to grounds
ratio. Default: 2.5:1 water to grounds ratio. Shorter, more concentrated: 2:1
water to grounds ratio.
Coffee Strength Adjustments: Mild: Less beans will be ground. Default: Bold:
More beans will be ground.
5 Place the portafilter with the funnel attached in the grinding cradle.
6 Press and hold START GRIND button to clear any leftover beans.
7 Add new beans into the bean hopper.
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FROTHING
FROTHING 1 Fill the milk jug with the desired amount
of milk, but do not exceed the max fill line. Ensure that whisk is installed.
4 Next, select DAIRY or PLANT-BASED milk with the MILK TYPE button based on the milk that is in the milk jug. Press START FROTH. The machine will beep to signal that the frothing has started. The progress bar will illuminate to indicate the status of the frothing. The machine will beep again to signify the froth is complete.
2 Ensure that the bottom of the milk jug is dry. Place the milk jug on the milk jug platform with the steam wand inserted into the milk jug.
3 On the control panel, use the froth dial to highlight the desired froth style.
Steamed Milk
Thin Froth
Thick Froth
Extra-Thick Froth*
Cold Foam
FROTH STYLES
Steamed Milk Gently steam milk to an ideal drinking temperature without whisking. Great for coffee.
Thin Froth A thin layer of foam for lattes.
Thick Froth A classic layer of fluffy froth to top any drink. Great for cappuccinos.
Extra-Thick Froth* A large layer of froth, ideal for cappuccinos and other drinks with less volume.
Cold Foam A classic layer of cold froth to top any iced coffee or espresso drink.
*Not available on all models.
NOTE: DO NOT froth milk directly into the espresso or coffee; always froth in
the milk jug and pour the froth into the espresso or coffee base afterwards.
NOTE: DO NOT froth without the main drip tray inserted.
NOTE: If you would like to change the temperature of your froth, see
Additional Settings.
AFTER YOU FINISH FROTHING 5 Once you remove the milk jug, immediately
wipe the steam wand with a damp cloth before pushing it back down into its
down position.
15
6 When the steam wand is pushed back into its down position, auto purging will occur. This is to clean the inside of the steam wand. The machine will beep to signal that the purge has started. When finished, the machine will beep again. You can purge at any time by pressing the PURGE button when steam wand is in down position.
MANUAL FROTHING
1 Fill the milk jug as desired in between the min and max fill lines.
2 Make sure you are on the steamed milk setting .
3 Pull the steam wand out. Place the steam wand inside the milk jug so that
the wand is resting within the milk jug spout.
4 Angle the milk jug slightly to the left or right so that the steam wand is
about a finger’s width away from the wall of the milk jug.
NOTE: When out of water, the machine will not purge. Be sure to press the
PURGE button when adding more water in to complete purge.
7 Before pouring milk, tap the jug on a flat surface and swirl around to
remove large bubbles. Pour frothed milk over espresso or coffee and enjoy.
5 Hold START FROTH for 3 seconds. The machine will beep to indicate that
frothing has started and steam will start to generate from the wand.
6 Place wand just below the surface of the milk to start incorporating air to
stretch the volume milk. This should start to create a whirlpool with the
milk.
FROTH QUEUING
After you have started your brew, you are able to queue up your froth to start
immediately after the brew is finished.
1 Fill the milk jug with the desired amount of milk, but do not exceed the max
fill line.
2 While brewing, select DAIRY or PLANTBASED milk with the MILK TYPE button and
froth setting with the froth dial.
3 Press START FROTH.
Cold foam does not need to be queued and can froth while the machine is
brewing.
7 Once you feel comfortable with the volume of milk, move the jug up so the
steam wand is further below the surface. This is to heat your drink up.
8 Stay in that position until the jug is too hot to hold with your hand, then
press START FROTH to turn the function off.
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PERIODIC MAINTENANCE
IMMEDIATELY AFTER BREW CLEANING
· When brew is complete, carefully remove portafilter from group head. Dispose
of grounds by tapping the surface of the basket over a container or knock box
(sold separately).
· For best results, be sure to clean out the portafilter and basket between
each use.
· Remove basket from portafilter. Hand-wash both items with soapy water to
remove all coffee oils. Be sure basket is dry before brewing again.
· After you froth, wipe the wand with a damp cloth before pushing it back into
its down position.
· Push steam wand into its down position to initiate an auto purge.
· Empty the drip tray when the orange empty indicator rises enough to become
visible.
· Periodically hand-wash the drip tray and airdry thoroughly.
· Periodically clean the base of the machine with a damp cloth.
EMPTYING THE DRIP TRAY As you brew, the drip tray will fill up. When the
orange empty indicator rises enough to be visible, it’s time to empty the main
drip tray.
1 Remove the main drip tray from the machine by pulling tray away.
CLEANING THE ACCESSORIES
Dishwasher-Safe Parts:
Funnel, whisk, cleaning disc, water reservoir, bean hopper, and all drip tray
components.
2 Carefully move the main drip tray to the sink and pour water out through the pour spout.
REMOVING THE SHOWER SCREEN AND REPLACING THE RUBBER GASKET
If you notice your brew quality diminish over time, remove the shower screen
and clean it thoroughly.
If you experience leaking around the portafilter during a brew when the handle
is fully tight, you may need to replace the gasket.
Be sure that the machine is turned off and unplugged before proceeding.
1 Using a Phillips-head screwdriver, remove central screw on shower screen,
then remove shower screen.
2 Once removed, clean the shower screen with soap and water.
3 Remove rubber gasket from group head with flathead screwdriver. Inspect
gasket for any wear or tearing, and replace with a new gasket if needed
(available for purchase on ninjakitchen.com/accessories).
4 Insert shower screen back into group head and secure in position with screw.
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3 Insert drip tray back into the machine. NOTE: Empty indicator is removable.
ninjakitchen.com 18
PERIODIC MAINTENANCE CONT.
CLEANING THE CONICAL BURR GRINDER
Be sure that the machine is turned off and unplugged before proceeding.
1 Remove all beans from the bean hopper. See Switching Out Beans for
reference.
2 Remove bean hopper by lifting handle and turning to counterclockwise.
4 Clean removed burr grinder with brush.
5 Then, clean burr grinder attached to machine with cleaning brush.
CLEANING THE STEAM WAND
Over time, material can build up in the steam wand.
1 Remove the cap on the bottom of the cleaning brush to access the needle.
2 Use the needle to remove any material from the steam wand tip.
4 Use the needle to remove any material from inside the steam wand and steam wand tip.
6 Be sure to clean the inside of the grinding cradle as well.
3 Remove upper burr by rotating counterclockwise, aligning the orange arrow on
the burr grinder with the orange arrow labeled ALIGN on the machine. Once
aligned, lift upper burr out.
NOTE: DO NOT allow burrs to come into contact with water.
NOTE: When cleaning the burr grinder attached to the machine, only use the
cleaning brush.
5 After cleaning, run a purge to clear out any excess material.
3 For a deeper clean, use the wrench in the middle of the cleaning brush to
remove the steam wand tip.
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ninjakitchen.com 20
DESCALING AND CLEAN CYCLE
DESCALING
Time to complete: approximately 90 minutes.
When the DESCALE light illuminates, you must run a descale cycle. If a descale
isn’t performed after the light turns on, drink quality will diminish and the
machine may clog and stop working.
Descaling breaks down and removes limescale and mineral buildup inside the
machine. Doing this will help maintain peak performance if routinely performed
with a descale solution whenever the DESCALE light turns on
1 Ensure the main drip tray is completely emptied, as some of the water brewed
from the descale cycle will be deposited into the main drip tray. Not emptying
the main drip tray may cause overflow.
8 The machine will start the descale cycle. The machine will flush solution
through the steam wand and portafilter for approximately 90 minutes. The
machine will count down the remaining time on the control panel.
9 The machine will beep indicating when the descale cycle is complete.
10 After the cycle is complete, remove the portafilter, main drip tray, and
milk jug with caution, as there will be water in each.
11 Empty the contents of each and hand-wash with warm, soapy water to remove
any solution that could affect the flavor of your coffee.
12 Fill the reservoir with fresh water up to, but not exceeding, the Max Fill
line.
13 Install the main drip tray back on the machine and install the portafilter
in the group head. Do not install the milk jug.
14 Flush the group head by running a 12 oz. CLASSIC brew.
15 Then, with the milk jug uninstalled, flush the steam wand by pressing the
PURGE button.
2 Dissolve the provided Ninja descale powder in a separate container with 37 fl. oz. of water. Pour solution mixture into water reservoir.
RUNNING A CLEAN CYCLE
Time to complete: approximately 6 minutes
A clean cycle flushes out residual oils or grounds that are built up in and
around the group head. The CLEAN light will automatically illuminate to
indicate when a clean cycle is required. You may also run a clean cycle if you
notice a change in brew quality. The clean cycle requires the cleaning disc
(included with the machine and storable in the accessory storage) and a
cleaning tablet (also included and available for purchase on ninjakitchen.com/
accessories).
Follow these steps to run a clean cycle:
1 Ensure the main drip tray is completely empty as the water brewed from the
clean cycle will be deposited into the main drip tray. Not emptying the main
drip tray may cause overflow.
4 Place the cleaning disc on top of the double basket, with the handle facing
up.
5 Place 1 cleaning tablet in the center of the cleaning disc.
2 Fill the water reservoir up to but not exceeding the Max Fill line.
3 Insert the double basket in the portafilter.
NOTE: Empty indicator is removable.
6 Fasten the portafilter in the group head.
7 Press the CLEAN button, then press the center dial to start the clean cycle.
8 The machine will start the process of backflushing the shower screen and
group head and depositing the water and sediment from the clean cycle into the
main drip tray.
9 The clean cycle will take approximately 6 minutes to complete. The machine
will beep when the clean cycle is complete.
10 After the clean cycle is complete, remove both the portafilter and main
drip tray with caution, as there may be water in both. Handwash with warm
soapy water.
OR Fill the water reservoir with 16 oz. of white vinegar, then fill the
reservoir to the Descale line with water. 3 Insert the double basket into the
portafilter. 4 Fasten the portafilter into the group head. 5 Ensure milk jug
is placed on the milk jug platform with the steam wand inside. 6 Place an
empty cup (at least 18 oz.) under the portafilter. You may have to remove the
center drip tray. 7 Press the DESCALE button, then press the center dial to
start the descale cycle.
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BEST BREWING PRACTICES
· For best results, use freshly roasted coffee beans. · When purchasing coffee
beans, it’s best to buy a bag with a “Roasted On” date rather than a
“Best Before” date to ensure quality and freshness. · We recommend you use any
coffee beans within 20 days of the “Roasted On” date. · When changing to a
different bean, fully remove previous beans before proceeding. See the
Switching Out Beans section for more information. · Always match the current
to the recommended grind setting. · To increase the brew temperature, run a
water flush before making your drink. · Keep your machine clean by using the
brush to wipe off any debris. · Use filtered water. · Dial in the grinder
whenever switching out beans. · Keep machine on a stable surface. · Empty drip
tray frequently. · After you grind and before you start brewing, the machine
will start to heat up. Place your mug on
the heated cup tray to warm it up.
BEST FROTHING PRACTICES
· For best results with plant-based milk, use the barista or full-fat version.
· For dairy milk, we recommend using whole milk. · Milks that are UHT-treated
(Ultra High Temperature) may have varying results. · Coconut milk can be
heated up but will not make stable froth. · If you would like to adjust milk
temperature, please see Additional Settings section. · For best results use
cold milk or milk out of the refrigerator. · For best results make sure the
milk jug is at room-temperature before frothing. · Ensure both the milk jug
platform and the bottom of the milk jug are dry and clean before placing
on the milk jug platform. · Wipe steam wand with a damp cloth immediately
after use to prevent milk from sticking. · Before turning off the machine,
push the steam wand back into the down position to allow it to purge. · For a
deeper clean of the whisk and steam wand, fill milk jug to the max line with
water and a drop
of dish soap and run the THIN FROTH program. · For best foams and latte art,
tap and swirl the milk jug prior to pouring milk. · For best plant-based
froth, use the PLANT-BASED setting.
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ADDITIONAL SETTINGS
The additional settings menu offers additional options to customize your machine and is accessible by pressing and holding the SIZE button for 3 seconds.
Item Number _h01
Topic Beeps: Turns all beeps on or off.
_h02 _h03 _h04 _h05
Eco Mode: Saves power by turning boiler off after brewing.
Recommended Grind Size: Turns recommended grind setting display on or off.
Barista Assist TechnologyTM Reset: Resets recommended grind setting to default
setting.
Factory Settings Reset: Reset all variables on the machine to default
settings.
_h06
Brew Temperature: Adjusts the temperature of your drink.
_h07
Froth Temperature: Adjusts the temperature of your froth.
_h08
Hard Water: Brings the hard water test menu up to reset your water hardness.
Options
ON: Leaves beeps on (Default) OFF: Turns beeps off
ON: Turns Eco Mode on OFF: Leaves Eco Mode off (Default)
ON: Leaves display on (Default) OFF: Turns display off
NO: Keeps your current settings (Default) YES: Resets your settings
NO: Keeps your current settings YES: Resets your settings
LO: Low temperature M: Medium temperature (default) HI: High temperature
LO: Low temperature M: Medium temperature (default) HI: High temperature
hd 0: Strip has 0 purple boxes hd 1: Strip has 1 purple box hd 2: Strip has 2
purple boxes hd 3: Strip has 3 purple boxes hd 4: Strip has 4 purple boxes hd
5: Strip has 5 purple boxes
1 Navigate through these topics by turning the center dial. Press START BREW
to select your desired topic.
2 Once you select into a topic, turn the center dial to get to your desired
option and press START BREW to make your selection.
3 After a selection is made, you will hear a beep and return to the menu
screen. Please note that the machine will not beep if beeps are turned off.
4 You can exit the menu by pressing the SIZE button again.
TROUBLESHOOTING GUIDE
Why is there no water coming out of the portafilter? Several factors could
affect the volume of water dispensing from the portafilter: · Not enough water
in the reservoir: Ensure the water reservoir is adequately filled. When using
the luxe
basket, 18 oz. of water is required. When using the double or single basket,
fill to the min. line. · The water reservoir is not seated firmly: Check that
the water reservoir is firmly seated in its place on
the back of the machine. · The machine is warming up/reaching the operating
temperature: Please allow a short time for the
machine to warm up before it dispenses. · The grind size is too fine: Let the
brew time out and follow the recommended grind setting on your
next brew. · The machine needs to be descaled: Follow the instructions under
the Cleaning & Maintenance section. Why is the espresso stream small/flowing
slowly? There could be several reasons behind this. · The grind size is too
fine: Let the brew time out and follow the recommended grind setting on your
next brew. · Basket cleanliness: Before grinding, ensure the basket is free of
any clogs or debris that could impede
the flow. · The machine needs to be descaled: Follow the instructions under
the Cleaning & Maintenance section. Why is the espresso stream flowing very
fast? · The grind size is too coarse: Let the brew time out and follow the
recommended grind setting on your
next brew. · Coffee is tamped too lightly: When tamping, make sure to place
the portafilter on a level surface.
Place the assisted tamper inside the funnel and push down on it until you feel
the tamper contact the funnel. Why does the espresso run around the edge of
the portafilter? · Portafilter is not inserted into the group head correctly:
Place portafilter into group head by aligning orange dot on portafilter with
orange dot on group head. Fasten portafilter into group head until orange dot
on portafilter aligns with lock arrow on group head. · There are coffee
grounds around the basket rim: Clean unwanted grounds from the edge of the
basket and portafilter to ensure portafilter sits properly in group head. ·
The group head seal needs to be replaced: Call Customer Service at
1-877-646-5288. Frothing does not
start. · Machine has not reached operating temperature: Please allow a short
time for the machine to warm up before frothing begins. · Not enough water in
the reservoir: Ensure the water reservoir is filled up to the min. line. · The
water reservoir is not seated firmly: Check that the water reservoir is firmly
seated in its place on the back of the machine. · Wand is not inserted down:
Ensure the steam wand is inserted into the milk jug, with the milk jug
properly seated on the platform. · Not enough milk in the milk jug: Ensure
milk is filled up to the min. line. Coffee is not hot enough. · Preheat the
portafilter: Rinse the portafilter under hot water before grinding. Please
make sure that the basket is completely dry before grinding. · Preheat the
cup: Rinse the cup under hot water before brewing to increase the temperature
of the brew. · Adjust water temperature: Increase the temperature of the brew
by using the BREW TEMP button on the control panel. · Use heated froth
settings: All froth settings are heated except cold foam, which is denoted
with a snowflake. · The machine needs to be descaled: Follow the instructions
under the Cleaning & Maintenance section.
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ninjakitchen.com 26
TROUBLESHOOTING GUIDE CONT.
Why am I not getting any crema? · Coffee is tamped too lightly: When tamping,
make sure to place the portafilter on a level surface.
Place the assisted tamper inside the funnel and push down on the tamper until
you feel it contact the funnel. · The grind size is too coarse: Let the brew
time out and follow the recommended grind setting on your next brew. · Coffee
beans are not fresh: Bean freshness will impact the crema quality. When
purchasing coffee beans, it’s best to buy a bag with a “Roasted On” date
rather than a “Best Before” date to ensure quality and freshness. We recommend
you use coffee beans within 20 days of the “Roasted On” date. · Basket may be
clogged/holes are blocked: Ensure you are cleaning the baskets frequently.
Make sure none of the holes in the bottom of the basket are clogged with
grounds. Why does the drip tray fill quickly? · To ensure the machine
maintains the ideal pressure for espresso, during a brew, some water will
bypass into the main drip tray. This is normal. · The machine will
automatically purge water from the steam wand into the main drip tray after
each froth. This is to clean the inside of the steam wand. · The main drip
tray is designed to hold the water bypass from the creation of up to 6
cappuccinos. Why does the machine make a pulsing/thumping sound while brewing?
· Not enough water in the reservoir: Ensure the water reservoir is filled up
to the min. line. · The water reservoir is not seated firmly: Check that the
water reservoir is firmly seated in its place on the back of the machine. · If
the reservoir has water filled over the min. line and is seated firmly, some
water pump noise is considered normal. · You may also hear this noise while
frothing. This is normal. Machine is leaking. · The machine will automatically
purge water from the steam wand into the main drip tray after each froth. This
is to clean the inside of the steam wand. · Drip tray is full: Check the empty
indicator to see if you need to empty the main drip tray. Follow the
instructions under the Cleaning & Maintenance section. · The water reservoir
is not seated firmly: Check that the water reservoir is firmly seated in its
place on the back of the machine. · Group head seal needs to be replaced: Call
Customer Service at 1-877-646-5288.
Machine has no power. · Ensure the machine is plugged into a working outlet. ·
After plugging the machine in, press the POWER button. · To save power, the
machine will automatically shut off after 20 minutes. There are no coffee
grounds coming from the grinder. · Check if you have beans in the bean hopper.
· Press START GRIND to begin grinding. · If there are beans in the bean hopper
and you are getting an ADD BEANS notification, unplug the machine and gently
push the beans down toward the burrs. · Ensure the bean hopper is securely and
properly inserted. · Ensure the portafilter with the funnel assembled is
properly installed into the grinding cradle. Remove and reinsert to ensure it
is installed correctly. · Using the cleaning brush, clear out any material
sitting inside the grinding cradle. Grinder is making a loud noise. · If the
grinder is making a loud noise, it could be due to unintended debris. Use only
whole beans in the grinder and avoid putting cold or frozen beans in.
Portafilter will not insert into group head. · Portafilter is not properly
aligned: Place the portafilter into the group head by aligning the orange dot
on the portafilter with the orange dot on the group head. Fasten the
portafilter into the group head until the orange dot on the portafilter aligns
with the lock arrow on the group head. · Coffee is tamped too lightly: When
tamping, place the portafilter on a level surface. Place the assisted tamper
inside the funnel and push down on the tamper until you feel it contact the
funnel. Unable to lock bean hopper in position. · This may be caused by the
grinder being blocked by beans or moisture clogging the grinder. Try clearing
any beans blocking the grinder and ensure the grinder is dry and free from
moisture.
27
I matched the grind setting, but the output was not good. · Refer to Dialing
in Your Grinder for Proper Extraction section. Bean hopper will not fit back
onto the machine. · Ensure beans on top of the grinder are not blocking the
hopper from seating properly. If beans are
blocking the hopper, you may need to clear them before reseating the hopper on
the machine. Milk froth is not hot enough. · The milk froth temperature is
dependent on the froth style selected. COLD FOAM, denoted by a
snowflake next to the milk jug, will not get hot. · Steam wand is clogged.
· Remove tip of wand with the wrench on the brush. · Use needle on the bottom
of cleaning brush to clean inside of wand. · The Additional Settings menu
offers options to customize the froth temperature and is accessible by
pressing and holding the SIZE button for 3 seconds. · Select option _h07 Froth
Temperature: this allows you to adjust the frother temperature to low (L),
medium (M), or high (H). Use the center dial to make your selection, then hold
the SIZE button for 3 seconds to exit the menu. Milk froth is too thin or
thick. · Change the froth setting using the froth dial. Refer to the Frothing
section for more information on froth settings. · Milk type: Different milks
have different fat contents. The higher the fat content of the milk, the
thicker the froth will be. · Dairy vs Plant Based: To improve the overall
quality of the froth, select DAIRY or PLANT-BASED milk with the MILK TYPE
button based on the milk type you are frothing. · For additional froth
information, refer to the Best Frothing Practices section. My drink is
smaller/larger than expected. · If you’re brewing an espresso drink, you can
change the grounds-to-water ratio. Please refer to the Additional Settings
section. · If you’re brewing a coffee drink, select the desired size using the
SIZE button before grinding. · Basket may be clogged/holes are blocked: Ensure
you are cleaning the baskets frequently. Make sure none of the holes in the
bottom of the basket are clogged with grounds. · The machine needs to be
descaled: Follow the instructions under the Cleaning & Maintenance section. My
drink is too bitter/acidic. · Match grind setting: Use the grind dial on the
side of the machine to match the Current grind setting to the Recommended
grind setting on the control panel before grinding. · Change ratio: To
increase/decrease the grounds-to-water ratio, please refer to the Additional
Settings section. · Change the brew temperature: For dark-roast beans, we
recommend using the low or medium temperature setting. For medium- or light-
roast beans, we recommend using the medium or high temperature setting.
ninjakitchen.com 28
TROUBLESHOOTING GUIDE CONT.
ALL ERROR MESSAGES (ADD WATER, ADD BEANS, ETC.) ADD WATER notification. ·
Ensure there is water in the reservoir. If the reservoir is empty, add fresh
water to the reservoir and
then press START BREW to resume the brew. · If the reservoir is filled with
water, remove and reseat the reservoir and then press START BREW to
resume the brew. ADD BEANS notification · Check if there are enough beans in
the bean hopper to make your drink. · If there are beans in the bean hopper,
and you are getting an ADD BEANS notification, unplug the
machine and gently push the beans down toward the burrs. INSTALL PORTAFILTER
notification · Make sure the portafilter is sitting flat on the grinding
cradle. · Make sure portafilter is pushed all the way back in grinding cradle.
· Use the cleaning brush to ensure grinding cradle is clear of any grounds. ·
Unplug the machine and plug it back in. INSTALL FUNNEL notification · Ensure
funnel is properly installed on portafilter by aligning the notches on the
funnel with the
notches on the portafilter. · When inserting portafilter into grinding cradle,
ensure funnel is attached to portafilter. · Unplug the machine and plug it
back in. INSTALL HOPPER notification · Lock bean hopper in by rotating handle
clockwise. · If issue continues, please unlock the hopper by turning the
handle counterclockwise. Lift the bean
hopper off the base and reseat it firmly onto the base. You may need clear
beans from the top of the grinder before reinstalling the bean hopper in order
to seat it properly. Lock the bean hopper by turning the handle clockwise.
INSTALL JUG notification · Ensure milk jug is on platform when frothing. ·
Make sure both the bottom of the jug and milk jug platform are dry and clean.
RINSE notification · If you try to brew a cold drink after a hot drink, you
may get a RINSE notification. Refer to RINSE notification in the Using The
Machine section. DESCALE notification · It is time to descale the machine.
Refer to Descaling in the Cleaning & Maintenance section. CLEAN notification ·
It is time to run a clean cycle. Refer to Running a Clean Cycle in the
Cleaning & Maintenance section. Er · If the control panel displays “Er” and
then a number (ex. “Er 03”), contact Customer Service at
1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call
1-877-646-5288 to register your new
Ninja® product within ten (10) days of purchase. You will be asked to provide
the store name, date of purchase, and model number along with your name and
address.
The registration will enable us to contact you in the unlikely event of a
product safety notification. By registering, you acknowledge you have read and
understood the instructions for use and warnings set forth in the accompanying
instructions.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or
contact Customer Service at
1-877-646-5288.
29
NINJA LUXE CAFÉ ONE (1) YEAR LIMITED WARRANTY NJA_1_YR_IB_LMTD_WRNTY_ES_US_ENG
SharkNinja’s mission is focused on positively impacting people’s lives every
day in every home around the world. We stand by our products and offer
exclusive warranties to our customers. Visit our product detail page for
information on the warranty offered.
Ninja Luxe Café 1-Year Limited Warranty The One (1) Year Limited Warranty
applies to purchases made from authorized retailers of SharkNinja Operating
LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of one (1) year from the date of purchase when it is
used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty? 1. The original unit and/or non-wearable
parts deemed defective, in SharkNinja’s sole discretion, will
be repaired or replaced up to one (1) year from the original purchase date.
2. SharkNinja may, in its sole discretion, (i) repair the original unit
and/or non-wearable parts with new or refurbished parts or units or (ii)
replace the original unit with a new or refurbished unit. Refurbished products
or parts will be comparable in performance and function to an original unit or
part.
3. In the event a replacement unit is issued, the warranty coverage ends six
(6) months following the receipt date of the replacement unit or the remainder
of the original unit’s warranty, whichever is later. SharkNinja reserves the
right to replace the original unit with one of equal or greater value.
What is not covered by this warranty? 1. Normal wear and tear of wearable
parts (such as funnel, water reservoir, water reservoir lid, bean
hopper, bean hopper lid, etc.), which require regular maintenance and/or
replacement to ensure the proper functioning of your unit, are not covered by
this warranty. Replacement parts are available for purchase at
support.ninjakitchen.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform
required maintenance (e.g., failure to keep the well of the motor base clear
of food spills and other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These
defects include damages caused in the process of shipping, altering, or
repairing the SharkNinja product (or any of its parts) when the repair is
performed by a repair person not authorized by SharkNinja.
6. Products purchased, used or operated outside of North America.
How to get service If your appliance fails to operate properly while in use
under normal household conditions within the warranty period, visit
support.ninjakitchen.com for product care and maintenance self-help. Our
Customer Service Specialists are also available at
1-877-646-5288 to assist with product
support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may
better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $20.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim You must call
1-877-646-5288 to initiate a warranty
claim. You will need the receipt as proof of purchase. We also ask that you
register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist
will provide you with return and packing instruction information.
How state law applies This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state. Some states do not
permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
ninjakitchen.com 30
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>