ViewSonic VG3209-4K 32 Inch 4K UHD Monitor User Guide

: July 30, 2024
: Viewsonic

Table of Contents

VG3209-4K 32 Inch 4K UHD Monitor
Specifications
Product Usage Instructions
Initial Setup
Making Connections
Using the Monitor
Turning the Monitor On/Off
Configuring Settings
- FAQ
Q: How do I adjust the viewing angle of the monitor?
Q: Can I mount this monitor on a wall?

VG3209-4K 32 Inch 4K UHD Monitor

Specifications

Model: VG3209-4K
Part Number: VS19727
Safety Precautions: Included
Screw Quantity: 4 pieces
VESA Wall Mount Hole: Yes

Product Usage Instructions

Initial Setup

To set up the monitor for first-time use, follow these
steps:

Install the stand by attaching it securely to the monitor.
If needed, remove the stand and mount the monitor using
appropriate mounting hardware.
Utilize the security slot for added safety measures.

Making Connections

Connect the monitor to power and external devices by:

Plugging in the power cable to a power source.
Connecting external devices to the monitor using the available
ports.

Using the Monitor

Adjust the monitor settings and viewing angles for optimal
use:

Adjust the viewing angle to suit your preference.
Utilize height adjustment for comfort.
Swivel the monitor for better viewing flexibility.
Adjust the tilt angle as needed.

Turning the Monitor On/Off

To power the monitor on or off:

Press the power button to turn the monitor on or off.

Configuring Settings

Customize monitor settings using the following options:

Access the on-screen display (OSD) menu to navigate
settings.
Use hot keys for quick adjustments.
Configure general operations as needed.

FAQ

Q: How do I adjust the viewing angle of the monitor?

A: You can adjust the viewing angle by tilting or swiveling the
monitor to your desired position.

Q: Can I mount this monitor on a wall?

A: Yes, this monitor is VESA wall mount compatible. Ensure you
have the appropriate mounting hardware for installation.

VG3209-4K
Display User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Model No. VS19727 P/N: VG3209-4K

Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic®!
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Safety Precautions
· Read these instructions completely before using the equipment. · Keep these instructions in a safe place. · Heed all warnings and follow all instructions. · Sit at least 18″ / 45 cm from the monitor. · When installing the monitor, please leave 4″ / 10 cm of open space around the
monitor for ventilation safety purposes. · Always handle the display with care when moving it. · Always use cabinets or stands or installation methods recommended by the
manufacturer of the monitor set. · Always use furniture that can safely support the monitor. · Always ensure the monitor is not overhanging the edge of the supporting
furniture. · Do not place the monitor where children are likely to be present. · Always educate children about the dangers of climbing on furniture to reach the
monitor or related equipment. · Always route and manage cords and cables connected to your monitor so they
cannot be tripped over, pulled, or grabbed. · Exercise caution when removing the rear cover of the monitor. This monitor
contains high-voltage parts. · Do not use this equipment near water. To reduce the risk of fire or electric
shock, do not expose the monitor to rain or moisture. · Avoid exposing the monitor to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the monitor to dangerous levels. · Clean with a soft, dry cloth. If further cleaning is required, see the “Maintenance” section in this guide for further instructions. · Avoid touching the screen. Skin oils are difficult to remove. · Do not touch, rub, or apply pressure to the monitor screen, as it may permanently damage the screen. · Do not place the monitor in an unstable location. · Do not place the monitor on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the monitor to a suitable support. · Do not place the monitor on cloth or other materials that may be located between the product and supporting furniture.
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· Place the monitor in a well-ventilated area. Do not place anything on the display that prevents heat dissipation.
· Do not place heavy objects on the display, video cable, or power cord. · Do not place items that might tempt children to climb, such as toys and remote
controls, on the top of the monitor or furniture on which the product is placed. · If smoke appears, an abnormal noise, or a strange odor is present, immediately
switch the display off and contact your dealer or ViewSonic. It is dangerous to continue using the display. · Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adaptor and do not attempt to force the plug into the outlet. · Please confirm the distribution system installed in the building. The system should provide a circuit breaker rated at 120/240V, 20A. · When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED. · Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible. · Only use attachments/accessories specified by the manufacturer. · Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over. · Unplug this equipment when it will be unused for long periods of time. · Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped. · Excessive sound volume from ear-/headphones may cause hearing damage/ hearing loss. · Adjustment of the volume control as well as the equalizer may increase the ear-/ headphones output voltage and therefore, the sound volume level. · The factors influencing the ear-/headphones output other than those specified by the manufacturer (e.g. operating system, equalizer software, firmware, driver) may increase the ear-/headphone output voltage and therefore, the sound volume level.
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· Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, this display must be securely attached to the floor/wall in accordance with the installation instructions.

· Fastening the monitor to a wall or fixed object using cordage or other restraining devices can help support the weight of the monitor in order to prevent the monitor from falling over.

Hole pattern (W x H)

Interface Pad (W x H x D)

Pad Hole

Screw Specification

100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm

Screw Quantity 4 pieces

VESA wall mounng hole

NOTE: · Restraining device/cordage should be able to withstand 100N force.
· Make sure the cordage is straightened, and any slack is removed. The back of the device shall face the wall to ensure the device cannot tilt under external force.
· Make sure the monitor does not tilt under external force at any height and rotation angle of the device.
· If the existing monitor is going to be retained and relocated, the same considerations as above should be applied.

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Contents
Safety Precautions………………………………………………. 3 Contents……………………………………………………………. 6 Introduction ………………………………………………………. 8
Package Contents ………………………………………………………………………………………8 Product Overview ………………………………………………………………………………………9
Front and Rear View…………………………………………………………………………………… 9 I/O Ports ………………………………………………………………………………………………….. 9
Initial Setup……………………………………………………… 10
Installing the Stand…………………………………………………………………………………..10 Removing the Stand and Mounting the Monitor ………………………………………….11 Using the Security Slot………………………………………………………………………………12
Making Connections………………………………………….. 13
Connecting to Power ………………………………………………………………………………..13 Connecting to External Devices ………………………………………………………………….14
Using the Monitor …………………………………………….. 15
Adjusting the Viewing Angle………………………………………………………………………15 Height Adjustment …………………………………………………………………………………… 15 Swivel Adjustment……………………………………………………………………………………. 16 Tilt Angle Adjustment……………………………………………………………………………….. 17
Turning the Monitor On/Off………………………………………………………………………18 Quick Menu …………………………………………………………………………………………….. 19 Hot Keys …………………………………………………………………………………………………. 20
Configuring the Settings ……………………………………………………………………………22 General Operations ………………………………………………………………………………….. 22 On-Screen Display (OSD) Menu Tree ………………………………………………………….. 24
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Appendix…………………………………………………………. 28
Specifications…………………………………………………………………………………………..28 Glossary ………………………………………………………………………………………………….31 Troubleshooting ………………………………………………………………………………………35 Maintenance……………………………………………………………………………………………37
General Precautions…………………………………………………………………………………. 37 Cleaning the Screen………………………………………………………………………………….. 37 Cleaning the Case …………………………………………………………………………………….. 37
Regulatory and Service Information …………………….. 38
Compliance Information……………………………………………………………………………38 Declaration of RoHS2 Compliance………………………………………………………………. 39 Indian Restriction of Hazardous Substances ………………………………………………… 40 Product Disposal at End of Product Life ………………………………………………………. 40
Copyright Information ………………………………………………………………………………41 Customer Service……………………………………………………………………………………..42
Limited Warranty …………………………………………………………………………………….. 43 Mexico Limited Warranty………………………………………………………………………….. 46
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Introduction
Package Contents
· Monitor · Power cord · Power adapter · Video cable · Quick start guide
NOTE:The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.
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Product Overview
Front and Rear View

HDMI1 HDMI2

DP1

DP2

I/O Ports

HDMI 1 HDMI 2

DP1

DP2

1

2

3

4

1. DC IN 2. HDMI 3. DisplayPort 4. Audio Out

NOTE:For more information about the 1(«)/2/3/4/5( ) key and its functions, refer to “Hot Keys” on page 20.

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Initial Setup
Installing the Stand
1
2
3
NOTE:Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury. 10

Removing the Stand and Mounting the Monitor

NOTE:For use only with a UL certified mounting kit/bracket. To obtain a wall

mounting kit or height adjustment base, contact ViewSonic® or your

local dealer.

100 mm

HDMI1 HDMI2

DP1

DP2

Refer to the table below for the standard dimensions for wall mount kits.

Maximum Hole pattern Loading (W x H)

Interface Pad (W x H x D)

Pad Hole

Screw Specification

Screw Quantity

14 kg 100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm 4 pieces

NOTE:Mounting kits are sold separately.

1. Turn off the device and disconnect all cables.

2. Place the device on a flat, stable surface with the screen facing down.

3. Remove the monitor stand.

1

2

4. Attach the mounting bracket to the VESA mounting holes at the rear of the device. Then secure it with four (4) screws (M4 x 10 mm).
5. Follow the instructions that come with the mounting kit to mount the monitor.
11

Using the Security Slot
To help prevent the device from being stolen, use a security slot locking device to secure the device to a fixed object. Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over. Below is an example of setting up a security slot locking device on a table.
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Making Connections
This section guides you on how to connect the monitor with other equipment.
Connecting to Power
1. Connect the power cord to the power adapter. 2. Connect the power adapter to the DC IN jack at the rear of the device. 3. Plug the power cord plug into a power outlet.

HDMI1 HDMI2

DP1

DP2

2 1

3

13

Connecting to External Devices

HDMI DP

HDMI1 HDMI2

DP1

DP2

HDMI DisplayPort

14

Using the Monitor
Adjusting the Viewing Angle
Height Adjustment Lower or raise the monitor to the desired height (0 to 90 mm).
NOTE:When adjusting, press down firmly along the adjustment track holding the monitor with both hands on the side.
15

Swivel Adjustment Swivel the monitor to the left or right for the desired viewing angle (360°).
16

Tilt Angle Adjustment Tilt the monitor forwards or backwards to the desired viewing angle (-4° to 20°).
NOTE:When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand.
17

Turning the Monitor On/Off
1. Plug the power cord into a power outlet. 2. Press the Power button to turn on the monitor. 3. To turn the monitor off, press the Power button again.

NOTE:The monitor will still consume some power as long as the power cord is connected to the power outlet. If the monitor is not being used for a long period of time, please disconnect the power plug from the power outlet.
Using the Control Panel Keys
Use the control panel keys to access the Quick Menu, activate Hot Keys, navigate the On-Screen Display (OSD) Menu, and change the settings.

1(«)

2

3

4

5( )

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Quick Menu Press the 1(«) to activate the Quick Menu.
View Mode Standard
Game Movie Web Text MAC Mono

NOTE:Follow the key guide that appears on the screen to select the option or make adjustments.

Menu

Description

ViewMode

Select one of the preset color settings.

Volume

Adjust the level, or mute the volume.

Contrast/Brightness

Adjust the contrast or brightness level.

Input Select

Select the input source.

Exit

Exit the Quick Menu.

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Hot Keys

When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the Joy Key.

Key 1(«) + 3

Description
Press and hold the keys to lock/unlock the OSD Menu. When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the OSD Menu.

OSD Lock/Unlock

Locking OSD 1
Press and hold for 10s to lock OSD

If the OSD Menu is locked, the below message will appear on the screen:
OSD Lock/Unlock

OSD Locked

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Key 2 + 3

Description Press and hold the keys to lock/unlock the Power button. When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the Power button.
Power Lock/Unlock

Locking Power Button
3 Press and hold for 10s
to lock power
If the Power button is locked, the below message will appear on the screen:
Power Lock/Unlock

Power Button Locked

3 + 4 Press the keys to display/hide the Boot up Screen or Message OSD when the device is turned on.

Boot up Screen

ON

Message OSD

ON

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Configuring the Settings
General Operations
1. Press the 2/3/4 key to display the On-Screen Display (OSD) Menu.

Input Select

Audio Adjust

ViewMode

Color Adjust Manual Image Setup Menu Adjust

HDMI 1 HDMI 2 DisplayPort 1 DisplayPort 2

75%

3840 X 2160 @ 60Hz

2. Press the 1(«) or 2 key to select the main menu. Then press the 3 key to enter the selected menu.

Input Select

Audio Adjust

ViewMode

Color Adjust Manual Image Setup Menu Adjust

Contrast/Brightness Color Temperature
Color Space Color Range
HDR

Contrast Brightness

3840 X 2160 @ 60Hz

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3. Press the 1(«) or 2 key to select the desired menu option. Then press the 3 key to enter the sub-menu.

Input Select

Audio Adjust

ViewMode

Color Adjust Manual Image Setup Menu Adjust

Contrast/Brightness

Contrast

50

Color Temperature

Brightness

Color Space

Color Range

HDR

3840 X 2160 @ 60Hz
4. Press the 1(«) or 2 key to adjust/select the setting. Then press the 3 key to confirm.

Input Select

Audio Adjust

ViewMode

Color Adjust Manual Image Setup Menu Adjust

Contrast/Brightness

Contrast

50

Color Temperature

Brightness

Color Space

Color Range

HDR

3840 X 2160 @ 60Hz
NOTE:Certain menu option adjustments do not require the user to press the 3 key to confirm the selection. Follow the key guide that appears on the bottom of the screen to select the option or make adjustments.
5. Press the 4 key to return to the previous menu. NOTE:To exit the OSD Menu, press the 5( ) key.
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On-Screen Display (OSD) Menu Tree

Main Menu Input Select Audio Adjust
ViewMode

Sub-menu
HDMI 1 HDMI 2 DisplayPort 1 DisplayPort 2 Volume
Mute
Standard Game Movie Web Text MAC Mono

Menu Option
(-/+, 0~100) On Off

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Main Menu Color Adjust
Manual Image Adjust

Sub-menu
Contrast/Brightness
Color Temperature
Color Space Color Range
HDR Sharpness Blue Light Filter Aspect Ratio Overscan Black Stabilization Advanced DCR Response Time

Menu Option

Contrast

(-/+, 0~100)

Brightness

(-/+, 0~100)

sRGB

Bluish

Cool

Native

Warm

Red

User Color

Green

Blue

Auto

RGB

YUV

Auto

Full Range

Limited Range

Auto

Off

(-/+, 0/25/50/75/100)

(-/+, 0~100)

4:3

5:4

16:9

16:10

On

Off

(-/+, 0/10/20/30/4 0/50/60/70/80/90
/100)

(-/+, 0/25/50/75/100)

Standard

Advanced

Ultra Fast

(-/+, 0~100) (-/+, 0~100) (-/+, 0~100)

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Main Menu Sub-menu

Setup Menu

Language

Information OSD Size
OSD Timeout

English Français
Deutsch Español Italiano Suomi
Svenska Türkçe
Ceská Ting Vit

Menu Option

Native Large (-/+, 5/15/30/60)

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Main Menu

Sub-menu
OSD Background

Power Indicator

Auto Power Off

Setup Menu

Sleep

ECO Mode
Auto Detect DDC/CI
Memory Recall

On Off On Off On Off 30 minutes 45 minutes 60 minutes 120 minutes Off Standard Optimize Conserve On Off On Off

Menu Option

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Appendix

Specifications

Item

Category

Type

LCD

Display Size

Color Filter

Glass Surface

Input Signal

Video Sync

Compatibility

PC Macintosh

Specifications
IPS, Color a-Si TFT Active Matrix 3840 x 2160 (UHD) LCD; 0.18159 (H)mm x 0.18159 (V)mm pixel pitch 80 cm, 31.5″ viewable RGB vertical stripe Anti-Glare (Haze 25%), Hard Coating (3H) TMDS digital (100 )
HDMI (v. 2.0): fh15~140 kHz, fv:24~75 Hz DisplayPort (v. 1.4): fh24~140 kHz, fv:48~75 Hz
up to 3840 x 2160 up to 3840 x 2160

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Item
Resolution1
Power2 Display Area
Audio Operating conditions Storage conditions

Category
Recommended
Supported
Input Voltage Full Scan (H x V)
Speaker Temperature
Humidity Altitude Temperature Humidity Altitude

Specifications
3840 x 2160 @ 60Hz
· 3840 x 2160 @ 24, 25, 30, 50, 60Hz · 3840 x 1080 @ 60Hz · 3440 x 1440 @ 60Hz · 2560 x 1440 @ 60, 75Hz · 2560 x 1080 @ 24, 25, 30, 50, 60Hz · 2048 x 1152 @ 60Hz · 1920 x 1440 @ 51, 60, 75Hz · 1920 x 1200 @ 60, 75Hz · 1920 x 1080 @ 24, 25, 30, 50, 60Hz · 1680 x 1050 @ 60Hz · 1600 x 1200 @ 60Hz · 1600 x 900 @ 60Hz · 1440 x 900 @ 60, 75Hz · 1440 x 576 @ 50Hz · 1400 x 1050 @ 60, 75Hz · 1366 x 768 @ 60Hz · 1360 x 768 @ 60Hz · 1280 x 1024 @ 50, 60, 75Hz · 1280 x 960 @ 50, 60, 75Hz · 1280 x 800 @ 60, 75Hz · 1280 x 768 @ 50, 60, 75Hz · 1280 x 720 @ 50, 60Hz · 1152 x 900 @ 66Hz · 1152 x 870 @ 75Hz · 1152 x 864 @ 60, 75Hz · 1024 x 768 @ 50, 60, 70, 72, 75Hz · 1024 x 600 @ 60Hz · 848 x 480 @ 60Hz · 832 x 624 @ 75Hz · 800 x 600 @ 56, 60, 72, 75Hz · 720 x 576 @ 50Hz · 720 x 480 @ 60Hz · 720 x 400 @ 70Hz · 640 x 480 @ 60, 67, 73, 75Hz · 640 x 400 @ 60, 70Hz · 640 x 350 @ 70Hz
AC 100-240V, 50/60Hz (auto switch)
697.31 x 392.23 mm (27.45″ x 15.44″)
2 x 2.5W
0° C to 40° C (32° F to 104° F)
20% to 90% (non-condensing)
16,000 feet (5 km)
-20° C to 60° C (-4° F to 140° F)
5% to 90% (non-condensing)
40,000 feet (12.1 km)

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Item
Dimensions
Wall Mount Weight
Power saving modes

Category
Physical (W x H x D) Dimensions
Physical
On3
Off

Specifications
714.3 x 559 x 201.6 mm (28.1″ x 22″ x 7.9″)
100 x 100 mm
8.9 kg (19.6 lbs)
40W (Typical) without audio 44W (Typical) with 50% audio 0.3W

1 Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display. 2 Please use the power cord from ViewSonic® or an authorized source only. 3 The test condition follows EEI standards.

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Glossary
This section describes the standard glossary of terms used in all LCD display models. All terms are listed in alphabetical order.
NOTE:Some terms may not be applicable to your monitor.
A Advanced DCR Advanced DCR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene, and make the white whiter in a bright environment. Audio Adjust Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source. Auto Detect If the current input source has no signal, the monitor will automatically switch to the next input option. This function, on some models, is disabled by default. Auto Image Adjust Automatically sizes, centers, and fine tunes the video signal to eliminate waviness and distortion.
B Blue Light Filter Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience. Brightness Adjusts background black levels of the screen image.
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C Color Adjust Provides several color adjustment modes, to help adjust the color settings to fit the user’s needs.

Color Space Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).

Color Temperature Allows users to select specific color temperature settings to further customize their viewing experience.

Panel Default

Panel Original Status

sRGB Standard color space used for the Windows system.

Bluish Set the color temperature to 9300K.

Cool Native

Set the color temperature to 7500K. Default color temperature. Recommended for general use.

Warm Set the color temperature to 5000K.

Contrast Adjusts the difference between the image background (black level) and the foreground (white level).

I Information Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics cards’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
NOTE:VESA 1024 x 768 @ 60Hz, for example, means that the resolution is 1024 x 768 and the refresh rate is 60Hz.
Input Select Toggles between the various input options that are available for the monitor.

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M Manual Image Adjust Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments. Memory Recall Returns the adjustments back to factory settings if the display is operating in a factory preset timing mode listed in the “Specifications” of this manual. NOTE: · (Exception) This control does not affect changes made in the “Language Select” or “Power Lock” setting. · Memory Recall is the default as-shipped display configuration and settings. Memory Recall is the setting in which the product qualifies for ENERGY STAR®. Any changes to default as-shipped display configuration and settings would change the energy consumption, and may increase energy consumption beyond the limits required for ENERGY STAR® qualification, as applicable. ENERGY STAR® is a set of power-saving guidelines issued by the U.S. Environmental Protection Agency (EPA). ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices.
O Overscan Refers to a cropped image on your monitor’s screen. A setting on your monitor zooms in on movie content, so that you cannot see the outermost edges of the film.
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R Recall Resets the ViewMode monitor settings. Resolution Notice The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window when setting up the display resolution. Response Time Adjusts the response time, creating smooth images without streaking, blurring, or ghosting. A low response time is perfect for the most graphicintense gaming, and provides amazing visual quality while watching sports or action movies.
S Setup Menu Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can activate on-screen display notifications so users do not have to reopen the menu. Sharpness Adjusts the picture quality of the monitor.
V ViewMode ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications.
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Troubleshooting
This section describes some common problems that you may experience when using the monitor.

Problem or Issue No power

Possible Solutions
· Make sure you have turned on the monitor by pressing the Power button.
· Make sure the power cord is properly and securely connected to the monitor and power outlet.
· Plug another electrical device into the power outlet to verify that the outlet is supplying power.

Power is On, but no image appears on screen

· Make sure the video cable connecting the monitor to the computer is properly and securely connected.
· Adjust the brightness and contrast settings. · Make sure the correct input source is selected.

Wrong or abnormal colors

· If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.
· Connect the monitor to another computer.

Screen image is too light or dark
Screen image cuts in and out

· Adjust brightness and contrast settings via the OSD Menu.
· Reset the monitor to factory settings.
· Make sure the correct input source is selected. · Check for bent or broken pins in the video cable
connector. · Make sure the video cable connecting the monitor
to the computer is properly and securely connected.

Screen image is blurred
The screen isn’t centered correctly

· Adjust the resolution to the correct Aspect Ratio. · Reset the monitor to factory settings.
· Adjust the horizontal and vertical controls via the OSD Menu.
· Check the Aspect Ratio. · Reset the monitor to factory settings.

The screen appears yellow

· Make sure the “Blue Light Filter” is Off.

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Problem or Issue The OSD Menu does not appear on the screen/the OSD controls are inaccessible Control panel keys do not work Some menus aren’t selectable in the OSD
No audio output
The monitor will not adjust
USB devices connected to the monitor do not work
The external device is connected, but no image appears on the screen

Possible Solutions
· Check whether the OSD Menu is locked. · Turn off the monitor, unplug the power cord, plug it
back in, and then turn on the monitor. · Reset the monitor to factory settings.
· Press only one key at a time. · Restart the computer.
· Adjust the ViewMode or the input source. · Reset the monitor to factory settings.
· If using ear-/headphones, ensure the mini stereo jack is connected.
· Make sure the volume is not muted, nor set to 0. · Check the Audio Input setting.
· Make sure there are no obstructions near or on the monitor, and that there is adequate spacing.
· For more information, see “Adjusting the Viewing Angle”.
· Make sure the USB cable is connected properly. · Try changing to another USB port (if applicable). · Some USB devices require a higher electric current;
connect the device directly to the computer.
· Make sure the Power is On · Adjust brightness and contrast via the OSD Menu. · Check the connecting cable and make sure it is
properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.

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Maintenance
General Precautions · Make sure the monitor is turned off and the power cable is unplugged from the
power outlet. · Never spray or pour any liquid directly onto the screen or case. · Handle the monitor with care, as a darker-colored monitor, if scuffed, may show
marks more clearly than a lighter-colored monitor. Cleaning the Screen · Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles. · If the screen is still not clean, apply a small amount of non- ammonia, non-
alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen. Cleaning the Case · Use a soft, dry cloth. · If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non- abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface. Disclaimer · ViewSonic® does not recommend the use of any ammonia or alcohol- based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor. · ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
37

Regulatory and Service Information
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
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Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance
Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr6) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Bis (2-ethylhexyl) phthalate (DEHP) Butyl benzyl phthalate (BBP) Dibutyl phthalate (DBP) Diisobutyl phthalate (DIBP)

Proposed Maximum Concentration 0.1% 0.1% 0.01% 0.1% 0.1%

Actual Concentration
< 0.1% < 0.1% < 0.01% < 0.1% < 0.1%

0.1%

< 0.1%

0.1%

< 0.1%

0.1%

< 0.1%

0.1%

< 0.1%

0.1%

< 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
· Copper alloy containing up to 4% lead by weight.
· Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
· Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
· Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

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Indian Restriction of Hazardous Substances Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more. USA & Canada: https://www.viewsonic.com/us/go-green- with-viewsonic Europe: https://www.viewsonic.com/eu/go-green-with-viewsonic Taiwan: https://recycle.moenv.gov.tw/
For EU users, please contact us for any safety/accident issue experienced with this product:
ViewSonic Europe Limited Haaksbergweg 75 1101 BR Amsterdam Netherlands +31 (0) 650608655 EPREL@viewsoniceurope.com https://www.viewsonic.com/eu/
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Copyright Information
Copyright© ViewSonic® Corporation, 2023. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
VG3209-4K_UG_ENG_1b_20240320 41

Customer Service
For technical support or product service, see the table below or contact your reseller.

NOTE:You will need the product’s serial number.

Country/ Region

Website

Country/ Region

Website

Asia Pacific & Africa

Australia

www.viewsonic.com/au/

Bangladesh

www.viewsonic.com/bd/

(China)

www.viewsonic.com.cn

()

www.viewsonic.com/hk/

Hong Kong (English)

www.viewsonic.com/hk-en/

India

www.viewsonic.com/in/

Indonesia

www.viewsonic.com/id/

Israel

www.viewsonic.com/il/

(Japan)

www.viewsonic.com/jp/

Korea

www.viewsonic.com/kr/

Malaysia

www.viewsonic.com/my/

Middle East

www.viewsonic.com/me/

Myanmar

www.viewsonic.com/mm/

Nepal

www.viewsonic.com/np/

New Zealand

www.viewsonic.com/nz/

Pakistan

www.viewsonic.com/pk/

Philippines

www.viewsonic.com/ph/

Singapore

www.viewsonic.com/sg/

(Taiwan)

www.viewsonic.com/tw/

www.viewsonic.com/th/

Vit Nam

www.viewsonic.com/vn/

South Africa & Mauritius

www.viewsonic.com/za/

Americas

United States

www.viewsonic.com/us

Canada

www.viewsonic.com/us

Latin America

www.viewsonic.com/la

Europe

www.viewsonic.com/eu/

France

www.viewsonic.com/fr/

Deutschland

www.viewsonic.com/de/

www.viewsonic.com/kz/

www.viewsonic.com/ru/

España

www.viewsonic.com/es/

Türkiye

www.viewsonic.com/tr/

www.viewsonic.com/ua/

United Kingdom

www.viewsonic.com/uk/

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Limited Warranty
ViewSonic® Display
What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third- party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
Who the warranty protects: This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover: · Any product on which the serial number has been defaced, modified, or
removed. · Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Repair or attempted repair by anyone not authorized by ViewSonic®. Damage to or loss of any programs, data, or removable storage media. Normal wear and tear. Removal or installation of the product. · Software or data loss occurring during repair or replacement. · Any damage of the product due to shipment.
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· Causes external to the product, such as electric power fluctuations or failure. · Use of supplies or parts not meeting ViewSonic’s specifications. · Failure of owner to perform periodic product maintenance as stated in the User
Guide. · Any other cause which does not relate to a product defect. · Damage caused by static (non-moving) images displayed for lengthy periods of
time (also referred to as image burn-in). · Software – Any third-party software included with the product or installed by the
customer. · Hardware/Accessories/Parts/Components Installation of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps). · Damage to, or abuse of, the coating on the surface of the display through
inappropriate cleaning as described in the product User Guide. · Removal, installation, and set-up service charges, including wall-mounting of the
product.
How to get service: · For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number. · To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product. · Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. · For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
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Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: · Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. · Any other damages, whether incidental, consequential or otherwise. · Any claim against the customer by any other party. · Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada: For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Display Warranty Term Template In UG VSC_TEMP_2007
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Mexico Limited Warranty
ViewSonic® Display
What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective: ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.
Who the warranty protects: This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover: · Any product on which the serial number has been defaced, modified or
removed. · Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
Causes external to the product, such as electrical power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic®’s specifications. Normal wear and tear. Any other cause which does not relate to a product defect. · Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time. · Removal, installation, insurance, and set-up service charges.
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How to get service:
For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the attached “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.

For Your Records
Product Name: Document Number: Purchase Date: If so, what date does warranty expire?

Model Number: Serial Number: Extended Warranty Purchase?

(Y/N)

· To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
· Take or ship the product, in the original container packaging, to an authorized ViewSonic® service center.
· Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
· Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
· Any other damages, whether incidental, consequential or otherwise.
· Any claim against the customer by any other party.
· Repair or attempted repair by anyone not authorized by ViewSonic®.

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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627

Monterrey:
Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com

Tijuana:
STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 E-Mail: http://www.viewsonic.com

LCD Mexico Warranty Term Template In UG VSC_TEMP_2008
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