Solar Shop LVL15.4 Battery Box Premium Instructions
- July 27, 2024
- Solar Shop
Table of Contents
LVL15.4 Battery Box Premium
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Specifications:
-
Ambient Temperature: Recorded in the control module of the
product -
Warranted Period: 10 years
-
Warranted Remaining Usable Energy: 60%
-
Product Model: LVL15.4
-
Usable Energy: 15.36 kWh
Product Usage Instructions:
Discharging and Charging Procedure:
-
Discharge the battery with constant current until it reaches
End of Discharge Voltage (EODV) or its self-protective
voltage. -
Wait for 10 minutes.
-
Charge the battery with constant current and constant charge
voltage to its full capacity. -
Wait for 10 minutes.
-
Discharge the battery with constant current until it reaches
EODV or its self-protective voltage. Record the current, voltage,
and time. -
The remaining Usable Energy is calculated as the integral of
discharge time and current multiplied by voltage.
FAQ:
Q: What is the warranty period for the BYD Battery-Box
Premium?
A: The warranty period for the BYD Battery-Box Premium is 10
years.
Q: How should I handle additional battery modules purchased
after the initial installation?
A: The warranty for additional battery modules applies from the
sale date recorded in the seller’s invoice to the Original Buyer of
that Subsequent Product.
Q: What are the limitations of the warranty?
A: The warranty does not apply to defects resulting from
improper installation, operation with a non-certified inverter, or
failure to notify BYD of defects within 30 days of awareness.
“`
BYD Battery-Box Premium Limited Warranty
This Limited Warranty applies to BYD Battery-Box Premium Product (Models,
LVL15.4) (“Product”) installed in Europe in parallel (with a combined Usable
Energy of Products is equal or more than 50kWh) on or after Dec. 1st, 2021.
BYD Smart Device Hungary Kft. (“BYD”) provides the warranties in this document
(“Limited Warranty”) to the person who purchases the Product for their use and
puts the Product into operation for the first time (“Original Buyer”). 1.
LIMITED WARRANTY 1.1. Warranty Start Date
Generally, Warranty Start Date is the first day after six (6) months from the
Production Date of the Product (Refer to the Appendix of this Limited Warranty
to find out the Production Date). But if Original Buyer can provide the
written documents (such as receiving note) to prove the time when Product is
delivered to the installation site where the Product is installed and operated
for the first time (“Delivery Date”), Original Buyer can choose the first day
after thirty (30) days from the above Delivery Date as Warranty Start Date.
1.2. Limited Product Warranty BYD warrants that the Product will be free from
defects in materials or workmanship for five (5) years from Warranty Start
Date, subject to the exclusions and limitations set out below. 1.3. Limited
Performance Warranty BYD warrants that the Product will retain sixty per cent
(60%) of its Usable Energy for different years according to the Product
operating ambient temperature set out in the table below, on the condition
that the Product is operated in a normal manner that adheres to the manual
guidelines provided by BYD.
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BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
Ambient temperature
0~20°C 20~30°C 30~45°C
Warranted period (year) 10 7 5
Warranted remaining usable energy
60%
The ambient temperature in the table above means the ambient temperature recorded in the control module of the Product.
The Usable Energy of each Product Model could be in the table below.
Product Model LVL15.4
Usable Energy (kWh) 15.36
For this Limited Warranty, the remaining Usable Energy is as measured and
calculated using the following testing method and values, while the ambient
temperature is between 25~ 28°C:
Discharge the battery with constant current until the battery reaches End of
Discharge Voltage (“EODV”) or its self-protective voltage.
Wait for 10 minutes. Charge the battery with constant current and constant
charge voltage to its full
capacity. Wait for 10 minutes. Discharge the battery with constant current
until it reaches EODV or its self-
protective voltage. Record the current, voltage, and time. The remaining
Usable Energy is the integral of discharge time and current
multiplied by voltage.
2 / 11 BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
Test value list:
Product Model LVL15.4
End of discharge voltage(V)
40
Constant charge voltage(V)
59
Constant current(A)
60
1.4. Limited Performance Warranty for additional battery modules If Original
Buyer purchases additional battery modules after the initial installation of
the Product (“Subsequent Product”), the warranty in clause 1.3 applies to the
Subsequent Product from the sale date recorded in the seller’s invoice to the
Original Buyer of that Subsequent Product.
1.5. Warranty Limitations The Limited Warranties in clauses 1.2 and 1.3 are
subject to and must be read together with the limitations, exclusions, and
limitations set out below.
2. EXCLUSIONS AND LIMITATIONS 2.1. Disclaimer
a) To the extent permitted by law, the warranties in this Limited Warranty are
the only express warranty given for the Product. BYD disclaims all statutory
and implied warranties, including without limitation, any warranties of
merchantability, fitness for a particular purpose, or non-infringement. To the
extent permitted by law, in so far as such warranties cannot be disclaimed,
BYD limits the duration and remedies of such warranties to the duration of
this Limited Warranty and, at BYD’s option, the repair or replacement services
described below.
b) Neither seller of the Product nor any other person is authorized to make
any warranties on behalf of BYD other than those contained in this document or
to extend the duration of the warranties beyond the periods specified above.
2.2. Limitation of Liability Except as provided in this warranty and to the
maximum extent permitted by law, in no event will BYD be liable for any
consequential, incidental, special or punitive damages (including without
limitation of loss of profits, harm to goodwill or business reputation, or
delay damages) arising from or out of the Product or its installation, use,
3 / 11
BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
performance or non-performance, or any defect or breach of warranty, whether
based on contract, warranty, negligence, strict liability, or any other
theory. BYD’s aggregate liabilities, if any, in damages or otherwise, shall
not exceed the purchase price paid by the Original Buyer for the Product.
2.3. Warranty Limitations The Limited Warranty in clauses 1.2 and 1.3 does not
apply to any defect or deterioration resulting from:
a) the Product not being installed, maintained or operated by the Operating
Manual;
b) exposure of the Product to movement or shaking following installation, or
temperatures greater than 50°C or less than -10°C;
c) Original Buyer failing to notify BYD or a BYD Authorized Service Partner
(“BYD Partner”) of the defect or deterioration within 30 days of Original
Buyer becoming aware of the defect or deterioration;
d) the Product not being installed within one (1) month from Warranty Start
Date; e) operation of the Product with an inverter that is not a BYD certified
inverter which is
specified in the BYD Battery-Box Premium LVL Minimum Configuration List, which
is available on the websites: www.bydbatterybox.com;
f) modification or repair of the Product without the approval of BYD or BYD
Partner;
g) a force majeure event (e.g., natural catastrophes, such as flooding, fires,
earthquakes, lightning or other abnormal environmental conditions, war, etc.);
h) noticeable damage the Product that occurred during transportation;
i) changes to national or regional laws, regulations or directives; or
j) the Product not being operated for any period of 6 months or more.
2.4. Warranty Exclusions The Limited Warranty in clauses 1.2 and 1.3 does not
apply:
a) if Original Buyer does not grant BYD or BYD Partner access to the
performance data of the Product over the Internet upon request after reporting
the warranty claim or manipulate such data;
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BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
b) to wear and tear in the appearance of the Product (including but not
limited to any scratches, stains, mechanical wear, rust or mould) which does
not impair its function;
c) to any damage to property or personal injury arising from any defect if the
state of scientific and technical knowledge at the time when the Product is
sold to Original Buyer was not such as to enable the defect to be discovered;
d) if the invoice for the Product and the information listed in clause 4 below
is not provided with the warranty claim; or
e) if the serial number on the Product can no longer be identified or has been
modified.
2.5. Warranty for the Products transported to another location after initial
installation
For the case that the Products are installed in an initial location and then
transported in a container to another location, the Products have the same
warranty clause as defined in this document on the conditioned that the
Products are transported according to requirements on the Operating Manual
from BYD as well as any applicable local or international requirements,
standards, and directives. BYD is not liable for damage or malfunction caused
during, or as a result of, transportation. 2.6. Exclusion for Smaller
Installed Systems The Limited Warranty in clause 1.3 does not apply to a
Product that is installed individually or in parallel with other Products
which have a combined Usable Energy of less than 50 kWh. 3. REMEDY FOR BREACH
OF WARRANTY 3.1. Subject to the exclusions and limitations set out above, if
the Product fails to comply with the Limited Warranty in clauses 1.2 or 1.3,
BYD will repair or replace the non-conforming Product or parts thereof within
the warranty term at no charge (or provide a partial refund) on the following
conditions. 3.2. Whether to repair or replace the Product will be determined
by BYD in its sole discretion. 3.3. The Product or any of its parts to be
replaced will have the same performance and reliability as the original
Product. If the production of the relevant type of the Product or any of its
parts has been discontinued, withdrawn from the market, or are otherwise
unavailable, BYD may replace the Product or parts with a similar Product or
part (which
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BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
may include previously used parts that are equivalent to new in performance
and reliability). 3.4. If BYD does not repair or replace the defective Product
or parts, BYD will refund Original Buyer an amount of money calculated as
follows: a) If the Product fails to comply with the Limited Performance
Warranty in clause 1.3,
BYD may calculate the refund using the formula below: Refund = maximum claim
amount x (warranted remaining Useable Energy remaining Useable Energy)/
warranted Usable Energy; and
b) If the Product cannot be operated, BYD will calculate the refund as
follows: Refund = (maximum claim amount/60) x (60- number of months since
Warranty Start Date).
*The maximum claim amount is the market value of the Product (or an equivalent product) determined by BYD if it were purchased new and free of defects. 3.5. The remedies as set out above are the sole and exclusive obligations of BYD to Original Buyer under this Limited Warranty, and BYD will have no other liability to Original Buyer if the Product fails to comply with the Limited Warranty.
6 / 11 BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
4. FULFILLMENT
4.1. If Original Buyer wishes to make a warranty claim under this Limited Warranty, the
warranty claim must be reported in writing to BYD Partner (or, if Original Buyer is unable
to contact them, BYD Global Service) including the information specified in the table
below, using the contact information specified below.
1
Installation Date*
2
Invoice Number*
3
Battery Box Configuration*
e.g., LVL XX (X modules)
4
Serial Number of the Product*
5
Serial Number of Modules
6
Serial Number of BMU
7
Firmware Version BMS /BMU
8
Inverter*
9
Inverter Configuration
10
Serial Number of the Inverter
11
Firmware Version of Inverter
12
Working Mode
e.g., On-Grid +Backup
13
Place
e.g., indoor
14
Comments
15
Error Information
16
Country
17
Street and Number
18
Postcode and City
- mandatory to provide
Or according to the format mentioned in BYD Authorized Service Partner’s website, which is listed below.
7 / 11
BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
Contact information: BYD Global Service Address: No.3009, BYD Road, Pingshan,
Shenzhen, 518118, P.R.China Service Mailbox: bboxservice@byd.com Telephone:
+86 755 89888888- 47175 (CN) Website: www.bydbatterybox.com BYD Authorized
Service Partner in Europe EFT-Systems GmbH Address: Bruchtannenstraße 28,
63801 Kleinostheim Service Mailbox: service@eft-systems.de Telephone: +49 9352
8523999
+44 (0) 2037695998(UK) +34 91 060 22 67(ES) +39 02 87368364(IT) Website: www
.eft-systems.de 4.2. BYD or BYD Partner is authorized to invoice its
inspection costs if: a) the inspection of the Product by BYD or BYD Partner
shows that the Limited Warranty does not apply, for whatever reason; or b) no
defects were found during the inspection of the Product, and it works without
error. 4.3. Unless otherwise agreed with BYD or BYD Partner, any replaced
Product or parts shall be made available for pick up by BYD or BYD Partner
within four weeks after the replacement; otherwise, BYD reserves the right to
invoice the replacement component at full market price. 4.4. The replaced
Product or parts become the property of BYD. 4.5. The original warranty
periods for the Product shall still apply to any repaired or
8 / 11
BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
replacement Product, which means the warranty for the repaired or replaced
parts will be the remaining warranty period for the originally purchased
Product.
4.6. BYD or BYD Partner shall not be responsible or liable in any way to
Original Buyer for any non-performance or delay in BYD’s performance of its
obligations under this Limited Warranty due to occurrences of force majeure
events such as natural disasters, war, riots, strikes, unavailability of
suitable or sufficient labour, material, or capacity or any unforeseen event
beyond its control.
5. OUT OF WARRANTY In the event the Product is out of warranty, BYD may (in
its discretion) provide certain after-sales service to Original Buyer, but all
the costs and expenses, such as parts, labour costs, and travel expenses,
shall be borne by Original Buyer. To request such after-sales service Original
Buyer must provide sufficient information about any defects to enable BYD
Partner to determine whether such defects are capable of repair.
6. MISCELLANEOUS 6.1. This Limited Warranty is governed exclusively by local
law, without regard to its choice of
law provisions.
6.2. The local courts of Hong Kong shall have non-exclusive jurisdiction for
further disputes about a warranty claim arising from this Limited Warranty. In
case of a judicial assertion, BYD, but not BYD Partner, is responsible for
sending or receiving lawsuit documents.
6.3. Original Buyer may be entitled to legal rights regarding the sale of
goods according to national law. This Limited Warranty does not limit their
possible statutory rights or rights arising from the purchase contract.
6.4. If any provision or part of a provision of this Limited Warranty is held
or found to be void, invalid or otherwise unenforceable (whether in respect of
a particular party or generally), it will be deemed to be severed to the
extent that it is void or to the extent of voidability, invalidity or
unenforceability, but the remainder of that provision will remain in full
force and effect.
6.5. As a condition of making a warranty claim Original Buyer agrees that any
dispute on technical facts relating to claims brought under this Limited
Warranty may be referred by
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BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
BYD to expert determination by the then-current Resolution Institute Expert
Determination Rules, except that: a) the expert must be a reputable testing
organization such as TÜV Rheinland, TÜV
SUD, Intertek, UL, CQC or CGC or any other mutually acceptable neutral third-
party testing organization (Expert); b) the costs of the Expert, including any
costs of shipping any Product to the Expert for testing, are payable by
Original Buyer if: i) Original Buyer does not withdraw Original Buyer claim
within 14 days of BYD
notifying Original Buyer that it intends to refer the dispute to an Expert;
and ii) the Expert determines the dispute in favour of BYD. In all other
cases, BYD will pay those costs.
10 / 11 BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
Appendix The Production Date of the Product could be read from the serial
number on the label of the Product as shown in the drawing below. The
definition of the serial number regarding the production date are the same for
the battery modules and BMU. In the example drawing below, the “19” underlined
means the production year is 2019, “11” means the production month is
November, and “23” means the production date is the twenty third day of that
month.
11 / 11 BYD Battery-Box Premium LVL Limited Warranty- Commercial-EU-EN V1.1
BYD Battery-Box Premium Limited Warranty
This Limited Warranty applies to BYD Battery-Box Premium Product (Models,
LVL15.4) (“Product”) installed individually or in parallel (on the condition
that the Usable Energy of Products is less than 50kWh in total) in Europe on
or after Dec. 1st, 2021.
BYD Smart Device Hungary Kft. (“BYD”) provides the warranties in this document
(“Limited Warranty”) to the person who purchases the Product for their use and
puts the Product into operation for the first time (“Original Buyer”). 1.
LIMITED WARRANTY 1.1.Warranty Start Date
Generally, Warranty Start Date is the first day after six (6) months from the
Production Date of the Product (Refer to the Appendix of this Limited Warranty
to find out the Production Date). But if Original Buyer can provide the
written documents (such as receiving note) to prove the time when Product is
delivered to the installation site where the Product is installed and operated
for the first time (“Delivery Date”), Original Buyer can choose the first day
after thirty (30) days from the above Delivery Date as Warranty Start Date.
1.2.Limited Product Warranty BYD warrants that the Product will be free from
defects in materials or workmanship for ten (10) years from Warranty Start
Date, subject to the exclusions and limitations set out below. 1.3.Limited
Performance Warranty a) BYD warrants that the Product will (i) retain sixty
per cent (60%) of its Usable Energy for
ten (10) years from the Warranty Start Date; or (ii) reach the Minimum
Throughput Energy, whichever comes first, on the condition that the Product is
operated in a normal manner that adheres to the manual guidelines provided by
BYD.
b) The Minimum Throughput Energy means the total output energy of the Product
recorded in the control module of the Product.
c) The Usable Energy and Minimum Throughput Energy for each Product Model are
set out in the table below:
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
1 / 10
Product Model LVL15.4
Usable Energy(kWh) 15.36
Minimum Throughput Energy (MWh) 47.46
d) For this Limited Warranty, the remaining Usable Energy is as measured and calculated using the following testing method and values, while the ambient temperature is between 25~ 28°C:
Discharge the battery with constant current until the battery reaches End of
Discharge Voltage (“EODV”) or its self-protective voltage.
Wait for 10 minutes. Charge the battery with constant current and constant
charge voltage to its full
capacity. Wait for 10 minutes. Discharge the battery with constant current
until it reaches EODV or its
self-protective voltage. Record the current, voltage, and time. The remaining
Usable Energy is the integral of discharge time and current
multiplied by voltage. Test value list:
Product Model
LVL15.4
End of discharge voltage(V)
40
Constant charge voltage(V)
59
Constant current(A)
60
1.4.Limited Performance Warranty for additional battery modules If Original
Buyer purchases additional battery modules after the initial installation of
the Product (“Subsequent Product”), the warranty in clause 1.3 applies to the
Subsequent Product from the sale date recorded in the seller’s invoice to the
Original Buyer of that Subsequent Product.
1.5.Warranty Limitations The Limited Warranties in clauses 1.2 and 1.3 are
subject to and must be read together with the limitations, exclusions, and
limitations set out below.
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
2 / 10
2. EXCLUSIONS AND LIMITATIONS 2.1. Disclaimer
a) To the extent permitted by law, the warranties in this Limited Warranty are
the only express warranty given for the Product. BYD disclaims all statutory
and implied warranties, including without limitation, any warranties of
merchantability, fitness for a particular purpose, or non-infringement. To the
extent permitted by law, in so far as such warranties cannot be disclaimed,
BYD limits the duration and remedies of such warranties to the duration of
this Limited Warranty and, at BYD’s option, the repair or replacement services
described below.
b) Neither seller of the Product nor any other person is authorized to make
any warranties on behalf of BYD other than those contained in this document or
to extend the duration of the warranties beyond the periods specified above.
2.2. Limitation of Liability Except as provided in this warranty and to the
maximum extent permitted by law, in no event will BYD be liable for any
consequential, incidental, special or punitive damages (including without
limitation of loss of profits, harm to goodwill or business reputation, or
delay damages) arising from or out of the Product or its installation, use,
performance or non-performance, or any defect or breach of warranty, whether
based on contract, warranty, negligence, strict liability, or any other
theory. BYD’s aggregate liabilities, if any, in damages or otherwise, shall
not exceed the purchase price paid by the Original Buyer for the Product.
2.3.Warranty Limitations The Limited Warranty in clauses 1.2 and 1.3 does not
apply to any defect or deterioration resulting from:
a) the Product not being installed, maintained or operated by the Operating
Manual;
b) exposure of the Product to movement or shaking following installation, or
temperatures greater than 50°C or less than -10°C;
c) Original Buyer failing to notify BYD or a BYD Authorized Service Partner
(“BYD Partner”) of the defect or deterioration within 30 days of Original
Buyer becoming aware of the defect or deterioration;
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
3 / 10
d) the Product not being installed within one (1) month from Warranty Start
Date; e) operation of the Product with an inverter that is not a BYD certified
inverter which are
specified in the BYD Battery-Box Premium LVL Minimum Configuration List, which
is available on the websites: www.bydbatterybox.com and www.eft-systems.de ;
f) modification or repair of the Product without the approval of BYD or BYD
Partner;
g) a force majeure event (e.g., natural catastrophes, such as flooding, fires,
earthquakes, lightning or other abnormal environmental conditions, war, etc.);
h) noticeable damage to the Product that occurred during transportation;
i) changes to national or regional laws, regulations or directives; or j) the
Product not being operated for any period of 6 months or more.
2.4.Warranty Exclusions The Limited Warranty in clauses 1.2 and 1.3 does not
apply:
a) if the Product was not purchased in Europe; b) if Original Buyer does not
grant BYD or BYD Partner access to the performance data of
the Product over the Internet upon request after reporting the warranty claim
or manipulate such data;
c) to wear and tear in the appearance of the Product (including but not
limited to any scratches, stains, mechanical wear, rust or mould) which does
not impair its function;
d) to any damage to property or personal injury arising from any defect if the
state of scientific and technical knowledge at the time when the Product is
sold to Original Buyer was not such as to enable the defect to be discovered;
e) if the invoice for the Product and the information listed in clause 4 below
is not provided with the warranty claim; or
f) if the serial number on the Product can no longer be identified or has been
modified.
2.5. Exclusion for Larger Installed Systems The Limited Warranty in clause 1.3
does not apply to a Product which is installed in parallel with other Products
which have a combined Usable Energy of more than 50 kWh.
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
4 / 10
3. REMEDY FOR BREACH OF WARRANTY 3.1.Subject to the exclusions and
limitations set out above, if the Product fails to comply with
the Limited Warranty in clauses 1.2 or 1.3, BYD will repair or replace the
non-conforming Product or parts thereof within the warranty term at no charge
(or provide a partial refund) on the following conditions. 3.2.Whether to
repair or replace the Product will be determined by BYD in its sole
discretion. 3.3.The Product or any of its parts to be replaced will have the
same performance and reliability as the original Product. If the production of
the relevant type of the Product or any of its parts has been discontinued,
withdrawn from the market, or are otherwise unavailable, BYD may replace the
Product or parts with a similar Product or part (which may include previously
used parts that are equivalent to new in performance and reliability). 3.4.If
BYD does not repair or replace the defective Product or parts, BYD will refund
Original Buyer an amount of money calculated as follows: a) If the Product
fails to comply with the Limited Performance Warranty in clause 1.3, BYD
may calculate the refund using one of the two refund formulas below: i) Refund
= maximum claim amount x (warranted Minimum Throughput Energy output energy
of the Product recorded in the control module of the Product)/ warranted
Minimum Throughput Energy; or ii) Refund = maximum claim amount x (warranted
remaining Useable Energy remaining Useable Energy)/ warranted Usable Energy;
and
b) If the Product cannot be operated, BYD will calculate the refund as
follows:
Refund = (maximum claim amount/120) x (120 – number of months since Warranty
Start Date).
The maximum claim amount is the market value of the Product (or an equivalent Product) determined by BYD if it were purchased new and free of defects.
3.5.The remedies as set out above are the sole and exclusive obligations of
BYD to Original Buyer under this Limited Warranty and BYD will have no other
liability to Original Buyer if the Product fails to comply with the Limited
Warranty.
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
5 / 10
4. FULFILMENT
4.1.If Original Buyer wishes to make a warranty claim under this Limited Warranty, the warranty
claim must be reported in writing to BYD Partner (or, if Original Buyer is unable to contact
them, BYD Global Service) including the information specified in the table below, using the
contact information specified below.
1
Installation Date*
2
Invoice Number*
3
Battery-Box Configuration*
e.g., LVL XX (X modules)
4
Serial Number of the Product*
5
Serial Number of Modules
6
Serial Number of BMU
7
Firmware Version BMS/BMU
8
Inverter*
9
Inverter Configuration
10
Serial Number of the Inverter
11
Firmware Version of Inverter
12
Working Mode
e.g., On-Grid +Backup
13
Place
e.g., indoor
14
Comments
15
Error Information
16
Country
17
Street and Number
18
Postcode and City
- mandatory to provide
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
6 / 10
Or according to the format mentioned in BYD Authorized Service Partner’s
website, which is listed below. Contact information:
BYD Global Service Address: No.3009, BYD Road, Pingshan, Shenzhen, 518118,
P.R.China Service Mailbox: bboxservice@byd.com Telephone: +86 755 89888888-
47175 (CN) Website: www.bydbatterybox.com
BYD Authorized Service Partner EFT-Systems GmbH Address: Bruchtannenstraße 28,
63801 Kleinostheim Service Mailbox: service@eft-systems.de Telephone: +49 9352
8523999
+44 (0) 2037695998(UK) +34 91 060 22 67(ES) +39 02 87368364(IT) Website: www
.eft-systems.de 4.2.BYD or BYD Partner is authorized to invoice its inspection
costs if: a) the inspection of the Product by BYD or BYD Partner shows that
the Limited Warranty does not apply, for whatever reason; or b) no defects
were found during the inspection of the Product, and it works without error.
4.3. Unless otherwise agreed with BYD or BYD Partner, any replaced Product or
parts shall be made available for pick up by BYD or BYD Partner within four
weeks after the replacement; otherwise, BYD reserves the right to invoice the
replacement component at full market price. 4.4.The replaced Product or parts
become the property of BYD.
BYD Battery-Box Premium LVL Limited Warranty-Residential-Europe-EN V1.2
7 / 10
4.5.The original warranty periods for the Product shall still apply to any
repaired or replacement Product, which means the warranty for the repaired or
replaced parts will be the remaining warranty period for the originally
purchased Product.
4.6.BYD or BYD Partner shall not be responsible or liable in any way to
Original Buyer for any non-performance or delay in BYD’s performance of its
obligations under this Limited Warranty due to occurrences of force majeure
events such as natural disasters, war, riots, strikes, unavailability of
suitable or sufficient labour, material, or capacity or any unforeseen event
beyond its control.
5. OUT OF WARRANTY In the event the Product is out of warranty, BYD may (in
its discretion) provide certain after-sales service to Original Buyer, but all
the costs and expenses, such as parts, labour costs, and travel expenses,
shall be borne by Original Buyer. To request such after-sales service Original
Buyer must provide sufficient information about any defects to enable BYD
Partner to determine whether such defects are capable of repair.
6. MISCELLANEOUS 6.1.This Limited Warranty is governed exclusively by local
law, without regard to its choice of
law provisions.
6.2.The local courts of Rotterdam shall have non-exclusive jurisdiction for
further disputes about a warranty claim arising from this Limited Warranty. In
case of a judicial assertion, BYD, but not BYD Partner, is responsible for
sending or receiving lawsuit documents.
6.3. Original Buyer may be entitled to legal rights regarding the sale of
goods according to national law. This Limited Warranty does not limit their
possible statutory rights or rights arising from the purchase contract.
6.4.If any provision or part of a provision of this Limited Warranty is held
or found to be void, invalid or otherwise unenforceable (whether in respect of
a particular party or generally), it will be deemed to be severed to the
extent that it is void or to the extent of voidability, invalidity or
unenforceability, but the remainder of that provision will remain in full
force and effect.
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6.5. As a condition of making a warranty claim Original Buyer agrees that any
dispute on technical facts relating to claims brought under this Limited
Warranty may be referred by BYD to expert determination by the then-current
Resolution Institute Expert Determination Rules, except that:
a) the expert must be a reputable testing organization such as TÜV Rheinland,
TÜV SUD, Intertek, UL, CQC or CGC or any other mutually acceptable neutral
third-party testing organization (Expert);
b) the costs of the Expert, including any costs of shipping any Product to the
Expert for testing, are payable by Original Buyer if: i) Original Buyer does
not withdraw Original Buyer claim within 14 days of BYD notifying Original
Buyer that it intends to refer the dispute to an Expert; and ii) the Expert
determines the dispute in favour of BYD. In all other cases, BYD will pay
those costs.
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Appendix The Production Date of the Product could be read from the serial
number on the label of the Product as shown in the drawing below. The
definition of the serial number regarding the production date are the same for
the battery modules and BMU. In the example drawing below, the “19” underlined
means the production year is 2019, “11” means the production month is
November, and “23” means the production date is the twenty third day of that
month.
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