roborock Qrevo Master Vacuum Cleaner User Manual
- July 25, 2024
- Roborock
Table of Contents
Qrevo Master Vacuum Cleaner
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Specifications
- Product Name: Roborock Qrevo Master
- Type: Robotic Vacuum Cleaner
- Languages: English, Deutsch, Italiano, Nederlands, Polski,
Norsk, Svenska
Product Overview
The Roborock Qrevo Master robotic vacuum cleaner is equipped
with various sensors and features to efficiently clean your home.
It includes components such as the robot, dock locator, obstacle
recognition sensor, LED fill light, microphones, wall sensor,
omnidirectional wheel, main brushes, mop cloths, dustbin, and
more.
Installation
Important Information:
-
Tidy cords, hard or sharp objects, and loose items from the
ground to prevent entanglement. -
Use a physical security barrier when operating the robot on
raised areas to prevent falls.
Assembly:
- Place the dock on a hard, flat floor against a wall.
- Attach the base securely by pressing down both sides firmly
until you hear a click.
Note: Ensure water tanks are secure when moving the
dock to prevent accidents.
Connecting to the App
To connect the Roborock Qrevo Master to the app, follow these
steps:
- Download and install the app on your mobile device.
- Turn on the robot and ensure it is in Wi-Fi pairing mode.
- Follow the app’s instructions to pair the device with your
smartphone.
Instructions for Use
To start cleaning with the Roborock Qrevo Master:
-
Ensure the robot is fully charged and placed on the dock.
-
Select the cleaning mode on the app or directly on the
robot. -
Press start and let the robot navigate and clean your
home.
Routine Maintenance
To maintain your robotic vacuum cleaner:
-
Regularly empty the dustbin and clean the filters.
-
Check and clean the brushes and sensors for optimal
performance. -
Replace worn-out parts as needed.
FAQ
Common Issues
Issue: Robot does not dock properly.
Solution: Ensure the dock is placed on a flat
surface against a wall and that there are no obstacles blocking the
robot’s path to the dock.
Issue: Robot stops during cleaning cycle.
Solution: Check for any error messages on the
app or robot display. Clean sensors and brushes if necessary and
restart the cleaning cycle.
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Roborock Qrevo Master
Robotic Vacuum Cleaner User Manual
Read this user manual with diagrams carefully before using this product and
store it properly for future reference.
English
02
Français
14
Deutsch
25
Italiano
36
Español
47
Nederlands 58
Polski
69
Norsk
80
Svenska
90
English Contents
03 Safety Information 04 International Symbols Explanation 05 Product Overview
06 Installation 07 Connecting to the App 07 Instructions for Use 09 Routine
Maintenance 11 Basic Parameters 12 Common Issues
02
Safety Information
Restrictions
WARNING
· For the purposes of recharging the battery, only use the detachable docking
station roborock EWFD22HRR or EWFD23HRR provided with this product.
· To prevent injury caused by blades used to cut hair inside the main brush
cover, make sure to install two main brushes in place before installing the
main brush cover.
· The product must be switched off and the plug must be removed from socket
outlet before cleaning or maintaining the product. · In order to avoid a
hazard due to inadvertent resetting of the thermal cut-out, this appliance
must not be supplied through an external
switching device, such as a timer, or connected to a circuit that is regularly
switched on and off by the utility.
CAUTION
· Do not use this product on elevated surfaces without barriers such as the
floor of a loft, an open-ended terrace, a slide, or top of furniture. · To
prevent blocking the product and to avoid damage to valuables, remove
lightweight items (such as plastic bags) and fragile objects (such
as vases) from the floor before cleaning. · Do not use the product to clean
hard or sharp objects (such as decoration wastes, glass, and nails) to avoid
scratching the robot or the floor. · Before placing the robot into storage,
charge it fully, turn it off, and then choose a cool, dry place. Recharge it
at least every three months to
avoid battery overdischarge. · Do not place any object near the suction inlet
of the dock. · Do not put fingers into the seam of the dock to avoid possible
injury. · Do not operate the product in a room where an infant or child is
sleeping. · Do not carry the robot using vertical bumper, top cover, side
brush or bumper. Do not move the dock by lifting the dock base, water tank
handles or dust container cover. · Make sure the robot is compatible with the
dock, otherwise emptying or charging may fail. · Do not use the dock to pick
up stones, paper scraps, or other objects that may block the air duct. If the
air duct gets blocked, clean it immediately. · Place the dock on a hard, flat
floor away from fire, heat, and water. Avoid narrow spaces or locations where
the robot may be suspended in the air. · Do not place any object, child, or
pet on the product or dock, or cover it with any item (including dust-proof
cover) whether it is in operation
or not. · Do not pick up anything burning or smoking, such as cigarettes,
matches, or hot ashes. · Do not use the dock to pick up flammable or explosive
objects such as fire lighter, gasoline, and toner used in printers or copiers.
· Do not rinse the robot and the dock. · Only use the product in accordance
with the User Manual. Any loss or damage caused by improper use will be borne
by the user.
03
Safety Information
· Make sure dustbin, washable filter, dust bag, side brush, mop cloths, main
brush and main brush cover are installed in place before cleaning. · Do not
sit or stand on the robot or dock. · To prevent corrosion or damage, do not
use any disinfectant and only use cleaning solution recommended by Roborock in
the water tank. · Do not put any low objects (such as shoes, mats) near raised
areas like stairs. Otherwise, the robot may fall down caused by malfunctional
sensors. · To prevent water damage, make sure that the floor where the robot
operates is free of water.
Battery and Charging WARNING
· Always use a properly grounded power outlet to minimize the risk of electric
shock. If such a socket is not available, consult an electrician to make one
available.
· Be sure that the supply voltage meets the requirements listed on the dock. ·
Only use the power cord provided with the product to prevent potential smoke,
heat, or fire. · Do not use the product with any type of power adapter, as
this may cause danger and void the warranty. · If the dock is placed in an
area susceptible to thunderstorms or with unstable voltage, take protection
measures. · Unplug the power cord before placing the dock into storage. · Do
not discard waste batteries. Leave them with a professional recycling
organization. · To transport the product, make sure it is powered off and shut
down, and empty the remaining fluid in the water tanks. Original packaging
is advised.
International Symbols Explanation
PROTECTIVE EARTH (Protective Ground) symbol [symbol IEC 60417-5019
(2009-02)] 04
A Product Overview
A1 Robot (Top View)
–Power/Clean · Press and hold to turn the robot on or off · Press to start
cleaning
–Power Indicator Light · White: Battery level 15% · Red: Battery level < 15% ·
Breathing: Charging or starting up · Flashing red: Error · Breathing blue:
Remote viewing · Flashing blue slowly: Waiting for WiFi connection · Flashing
blue quickly: Connecting · Steady blue: Voice assistant ready/ WiFi connected
–Dock · Press to return to dock/start emptying · Press and hold to start spot
cleaning/mop washing
Note: Press any button to stop the robot during cleaning or docking.
A1-1–Dock Locator A1-2–Reactive AI Obstacle Recognition
Sensor A1-3–LED Fill Light A1-4–Microphones
A2 Robot (Bottom View)
A2-1–Wall Sensor
A2-2–Omnidirectional Wheel A2-3–Carpet Sensor A2-4–Flexible Side Brush
A2-5–Main Wheel A2-6–Main Brushes A2-7–Main Brush Cover Latches A2-8–Mop
Cloths A2-9–Cliff Sensors
A3 Robot (Top Cover Removed)
A3-1–Magnetic Top Cover A3-2–Dustbin A3-3–Vertical Bumper A3-4–Reset Button
A3-5–LiDAR Sensor A3-6–Charging Contacts A3-7–Communication Sensor A3-8–Air
Outlets A3-9–Positioning Button A3-10–Self-Filling Port A3-11–Automatic Lift
and Rotate Mop
Modules A3-12–Suction Inlet A3-13–Bumper
A4 Mop Cloth Mount
A4-1–Hook and Loop Pads A4-2–Mop Axle
Note: Secure the mop cloths flat in place.
A5 Mop Cloth
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A6 Dustbin
A6-1–Filter Cover A6-2–Washable Filter A6-3–Filter Latch A6-4–Dustbin Latch
A6-5–Air Inlet A6-6–Suction Inlet
A7 Dock Base
A8 Power Cord
A9 Disposable Dust Bag
A10 Empty Wash Fill Dock
A10-1–Water Tank Handle A10-2–Water Tank Latch A10-3–Dust Container Cover
A10-4–Charging Contacts A10-5–Robot Refill Port A10-6–Drain Port
A10-7–Cleaning Tank Filter A10-8–Dock Base A10-9–Dirty Water Tank A10-10–Clean
Water Tank A10-11–Status Indicator Light
· Breathing: Emptying/Mop washing · Red: Dock error · Off: Powered
off/Charging
A10-12–Suction Inlet A10-13–Cleaning Tank Module A10-14–Dust Bag Slot
A10-15–Filter A10-16–Dock Location Beacon A10-17–Clean Water Dispensers
A10-18–Water Level Float A10-19–Drying Air Outlets
A11 Power Cord Storage
A11-1–Cord Outlets A11-2–Power Port A11-3–Cord Storage Slot
B Installation
B1 Important Information
B1-1–Tidy cords, hard or sharp objects (such as nails and glass), and loose
items from the ground and move any unstable, fragile, precious, or dangerous
items to prevent personal injury or property damage due to items becoming
tangled in, struck by, or knocked over by the robot.
B1-2–When using the robot in a raised area, always use a physical security
barrier to prevent accidental falls that may result in personal injury or
property damage.
Notes: · When using the robot for the first time, follow it
throughout its whole cleaning route and watch for potential problems. The
robot will be able to clean by itself in future uses. · To prevent excessive
buildup of dirt on the mop cloths, floors should be vacuumed at least three
times before the first mopping cycle.
B2 Assembly
B2-1–Place the dock on a hard, flat floor (wood/tile/concrete etc.), flat
against a wall. Attach the base by pressing down both sides of the base
firmly, and then pressing the connecting part in the middle until you hear a
click.
B2-2–Click
Note: When moving the dock, secure the water tanks to prevent it from falling
off.
B2-3–Connect the power cord to the back of the dock, and keep the excess cord
inside the storage slot.
Note: Power cord can exit at either side.
B2-4–Align and install the mop axles into the robot in place until you hear a
click.
B2-5–Click
B3 Positioning the Dock
Reserve a space of about 0.9 m (2.9 ft) in height, 0.4 m (1.3 ft) in length
and 1.2 m (3.9 ft) in width. Make sure that the location has good WiFi access
for a better experience with the mobile app. Plug in and make sure that the
status indicator light is on. B3-1–About 0.9 m (2.9 ft) B3-2–About 0.4 m (1.3
ft) B3-3–About 1.2 m (3.9 ft)
Notes: · If the power cord hangs vertically to the ground, it
may be caught by the robot, causing the dock to be
06
moved or disconnected. · The dock status indicator light is on when the dock
is
powered on, and off when the robot is charging. · The dock status indicator
light turns red if an error occurs. · Place the dock on a flat floor away from
fire, heat, and
water. Avoid narrow spaces or locations where the robot may be suspended in
the air. · Placing the dock on a soft surface (carpet/mat) may cause the dock
to tilt and cause docking and departing problems. · Keep the dock away from
direct sunlight or anything that may block the dock location beacon, otherwise
the robot may fail to return to the dock. · Do not use the dock without clean
water tank, dirty water tank, dust container cover, disposable dust bag, or
cleaning tank module. · Maintain the dock according to the Routine
Maintenance. Do not clean the dock power cord and charging contacts with a wet
cloth or tissue. · All docks are subject to water-based tests before leaving
the factory. It is normal that a small amount of water remains in the waterway
of the dock.
B4 Powering On & Charging
Press and hold the button to power on the
robot. Wait until the power indicator light is
steady, and then place the robot in front of
the dock. Make sure the dock is plugged in.
Then, press the button and the robot will
automatically return to the dock for charging.
The robot is equipped with a built-in high-
performance lithium-ion rechargeable battery
pack. To maintain battery performance, keep
the robot charged.
B4-1–Dock status indicator light off, robot
power indicator light breathing:
Charging
Note: The robot may not be turned on when the battery is low. In this case,
place the robot to the dock for charging.
Connecting to the App
Download the App
Search for “Roborock” in the App Store or Google Play or scan the QR code to
download and install the app.
Reset WiFi
Press and hold the and buttons until you hear the “Resetting WiFi” voice
message. Wait for the power indicator light to flash blue slowly. The robot
will then wait for a connection.
Note: If you cannot connect to the robot due to your router configuration, a
forgotten password, or any other reason, reset the WiFi and add your robot as
a new device.
Add Device
Open the Roborock App, tap the “Scan to Connect” or “Search for Device” button
and add your device following the in-app guide.
Notes: · The actual process may vary due to ongoing app updates.
Follow the guide provided in the app. · Only 2.4 GHz WiFi is supported. · If
the robot waits more than 5 minutes for a connection,
WiFi will be automatically disabled. If you want to reconnect, reset the WiFi
before proceeding.
C Instructions for Use
Turning On/Off
Press and hold the button to turn on the robot. The power indicator light will
come on, and the robot will be on standby. Press and hold the button to turn
off the robot and complete the cleaning cycle.
Note: The robot cannot be turned off when it is being charged.
C1 Filling the Water Tank
Lift the clean water tank, open its lid, and then fill it with tap water to
MAX. After filling, close the lid, lock the latch, and then fit the tank back
in place.
Notes: · To prevent corrosion or damage, do not use
any disinfectant and only use cleaning solution recommended by Roborock. · Do
not add too much cleaning solution to prevent the robot from working
improperly due to slipping. · To avoid deformation, only use cold water. · If
any water stains remain on the outside of the water tank, wipe them with a
soft, dry cloth before reinstalling the tank.
C2 Starting Cleaning
Press the button to start cleaning. The robot will plan its cleaning route and
in each room, it firstly draws out zone edges and then fills the room in a
zigzag pattern. In so doing, the robot cleans all rooms one by one, thoroughly
and efficiently.
07
C2-1–Zone 1 Cleaned. C2-2–Zone 2 Cleaned. C2-3–Zone 3 In Progress.
C2-4–Zone 4 Next Zone.
Notes: · To make sure the robot returns to the dock automatically,
start the robot from the dock and do not move the dock during cleaning. ·
Cleaning cannot start if the battery level is too low. Allow the robot to
charge before starting a cleanup. · Before cleaning, tidy cords (including the
power cord of the dock) and valuables from the floor. Loose items may be
dragged by the robot, resulting in the disconnection of electrical appliances
or damage of cords and property. · If cleaning is completed in less than 10
minutes, the area will be cleaned twice. · If the battery runs low during a
cleaning cycle, the robot will automatically return to the dock. After
charging, the robot will resume where it left off. · The robot will retract
mop cloth mounts to clean the carpet. You can also set the carpet as a no-go
zone in the app to avoid it. · Before starting each cleaning task, make sure
that the mop cloths have been properly installed.
Spot Cleaning
Press and hold the button to start spot cleaning. Cleaning range: The robot
cleans a 1.5 m (4.9 ft) × 1.5 m (4.9 ft) square area centered on itself.
Note: After spot cleaning, the robot will automatically return to the starting
point and be on standby.
Pause
When the robot is running, press any button to pause it, press the button to
resume cleaning, and press the button to send it back to the dock for
charging.
Note: Placing a paused robot on the dock manually will end the current
cleanup.
Sleep
If the robot is paused for over 10 minutes, it will go to sleep, and the power
indicator light will flash every few seconds. Press any button to wake the
robot up.
Notes: · The robot will not go to sleep when it is charging. · The robot will
automatically shut down if left sleep for
more than 12 hours.
DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use
the app to disable the DND mode or modify the DND period. When DND is on, the
robot will not automatically resume cleaning, the power indicator light will
dim, and the volume of voice messages will lower.
Mop Washing
During cleaning, the robot automatically determines when it should return to
the dock for mop washing and water tank refilling to maximize its mopping
performance. To manually start washing, tap the corresponding button in the
app. Press any button to stop washing.
Notes: · To make sure the robot to wash the mop cloths
automatically, start the robot from the dock and do not move the dock during
cleaning.
· To avoid burns from hot water, do not touch the water outlets.
· Mop wash frequency and mode can be modified in the app.
Emptying
After cleaning, the robot will return to the dock and auto-emptying will begin
as needed. To manually start emptying, press the button on the docked robot or
tap the corresponding button in the app. Press any button to stop emptying.
Notes: · When emptying has been left unused for a long
period, empty the dustbin manually and make sure the air inlet is clear for
optimal emptying performance. · Auto-emptying can be disabled in the app. ·
Avoid frequent manual emptying.
Drying
Drying starts automatically after mop washing or after cleaning is completed.
To manually start or stop drying, tap the corresponding button in the app.
Notes: · Drying duration can be modified in the app. · Auto-drying can be
disabled in the app.
Charging
After cleaning, the robot will automatically return to the dock to charge.
Press the button to send the paused robot back to the dock. The power
indicator light will breathe during robot charging.
Note: If the robot fails to find the dock, it will automatically return to its
starting position. Place the robot on the dock manually to recharge.
Error
If an error occurs, the power indicator light on the robot will flash red or
the status indicator light on the dock will be steady red. A pop-up
notification will appear in the app and a voice alert may sound.
Notes: · The robot will go to sleep automatically if left in a
malfunctioning state for over 10 minutes. · Placing a malfunctioning robot on
the dock manually
will end the current cleanup.
Resetting the System
If the robot does not respond when a button is pressed or cannot be turned
off, reset the system by pressing the Reset button.
Note: After resetting the system, existing settings such as scheduled cleaning
and WiFi will be restored to factory settings.
Restoring Factory Settings
If the robot does not function properly after a system reset, switch it on.
Press and hold the button and at the same time, press the Reset button until
you hear the “Restoring factory settings” voice message. The robot will then
be restored to factory settings.
08
D Routine Maintenance
Note: The frequency of replacement may vary with the actual situation. If
abnormal wear occurs, replace the parts immediately.
D1 Main Brushes
- Clean every 2 weeks and replace every 6-12 months.
D1-1–Hair-Blocking Rings D1-2–Main Brush Caps D1-3–Main Brush Cover D1-4–Main Brush Cover Latches D1-5–Main Brush Bearing D1-6–Main Brushes
D1-7–Turn over the robot and press the main brush cover latches to remove the main brush cover.
D1-8–Pull out the main brushes and remove the main brush bearings, main brush caps, and hair-blocking rings. Remove any entangled hair or dirt at both ends of the main brushes. Then, reinstall the hair blocking rings, main brush caps, and main brush bearings.
D1-9–Reinstall the main brushes. Firmly snap the main brush bearings into place. Only after the bearings are securely installed, fit the main brush cover.
D1-10– Reinstall the main brush cover. Make sure its four teeth are fully seated in the slots, and press the main brush cover latches until you hear it lock
with a click. Then, lift the main brush cover by each side to check whether it
is securely installed.
Notes: · To securely install the main brush cover, make sure
to press both of the red main brush cover latches in place. · Main brushes
should be wiped down with a wet cloth. If the main brushes are wet, air-dry
them away from direct sunlight. · Do not use corrosive cleaning fluids or
disinfectants to clean the main brushes. · To prevent injury caused by blades
used to cut hair inside the main brush cover, make sure to install two main
brushes in place before installing the main brush cover. · To prevent injury
caused by blades inside both ends of the main brush cover, when the main brush
cover is in place, keep your body or pets away from main brushes.
D2 Flexible Side Brush
- Clean monthly and replace every 3-6 months.
Unscrew the side brush screw. Remove and clean the side brush. Reinstall the brush and tighten the screw.
D3 Omnidirectional Wheel - Clean as required.
D3-1–Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.
Note: The omnidirectional wheel bracket cannot be removed.
D3-2–Rinse the wheel and the axle with water to remove any hair and dirt. Air- dry, reinstall, and press the wheel and axle back in place.
09
D4 Main Wheels
- Clean as required.
Clean the main wheels with a soft, dry cloth.
D5 Dustbin - Clean as required.
D5-1–Remove the magnetic top cover of the robot and press the dustbin latch to take out the dustbin.
D5-2–Remove the filter cover, press the filter latch to uninstall the washable filter, and then empty the dustbin.
D5-3–Fill the dustbin with clean water and reinstall the washable filter. Gently shake the dustbin, and then pour out the dirty water.
Note: To prevent blockage, only use clean water without any cleaning liquid.
D5-4–Allow at least 24 hours for the dustbin, filter cover, and the filter to dry thoroughly before reinstalling them.
D6 Washable Filter - Clean every 2 weeks and replace every 6-12 months.
D6-1–Uninstall the filter cover and the washable filter.
D6-2–Rinse the filter repeatedly and tap it to remove as much dirt as possible.
Note: Do not touch the surface of the filter with hands, brushes, or hard objects to avoid potential damage.
D6-3–Allow at least 24 hours for the filter to dry thoroughly before reinstalling it.
D7 Mop Cloths
- Clean as required and replace every 1-3 months.
D7-1–Remove the mop cloths from the mop cloth mounts. Clean the mop cloths and air-dry them.
Note: A dirty mop cloth will affect the mopping performance. Clean it before use.
D7-2–Stick the mop cloths on the mounts flat in place.
D8 Robot Sensors - Clean as required.
Use a soft, dry cloth to wipe and clean all sensors, including: D8-1–Dock Locator D8-2–Reactive AI Obstacle Recognition
Sensor D8-3–Wall Sensor D8-4–Communication Sensor D8-5–Carpet Sensor D8-6–Five Cliff Sensors
D9 Moving Dock
To move the dock, grip the cord storage slot on the back with one hand and the inner side of the front board with the other hand. Do not move the dock by lifting the dock base, water tank handles or dust container cover directly to prevent the dock from falling off.
D10 Dirty Water Tank
- Clean as required.
Open the dirty water tank lid and pour out the dirty water. Fill the tank with clean water, close the lid, and shake. Pour out the dirty water. Lock the lid and reinstall the tank.
Notes: · To avoid deformation, only use cold water. · If any water stains remain on the outside of the
water tank, wipe them with a soft, dry cloth before reinstalling the tank.
D11 Charging Contacts - Clean as required.
Use a soft, dry cloth to wipe the charging contacts on the robot and the dock.
D12 Replacing Disposable Dust Bag - Replace as required.
D12-1–Remove the dust container cover.
D12-2–Remove the disposable dust bag in the direction of the arrow as shown and discard it.
Notes: · The dust bag handle seals the bag on removal to
prevent leakage. · Always install a dust bag before reinstalling the dust
container cover to avoid auto-emptying without the bag. You can also disable auto-emptying in the app.
D12-3–Clean around the filter with a dry cloth. Install a new disposable dust bag in place along the slot and unfold the dust bag to maximize emptying performance.
10
Note: Make sure the disposable dust bag is properly installed to avoid waste
escaping and damaging the dock.
D12-4–Reinstall the dust container cover in place to make sure the dust
container is securely sealed.
D13 Cleaning Tank Module
- Clean as required.
D13-1–Remove the cleaning tank module.
D13-2–Remove the cleaning tank and filter from the module and then rinse them with water.
D13-3–Reinstall the filter and cleaning tank. Then, reinstall the cleaning tank module.
Basic Parameters
Robot
Model Battery Rated Input Charging Time
QR2PPS
14.4 V/5200 mAh (TYP) lithium-ion battery 20 VDC 1.5 A Approx. 4 hours
Note: The serial number is on a sticker on the underside of the robot.
Empty Wash Fill Dock
Model
EWFD22HRR
Rated Input Voltage 220-240 VAC
Rated Frequency 50-60 Hz
Rated Input (Dust collection)
3 A
Rated Input (Hot water washing 5.6 A mop)
Rated Input (Charging & drying)
0.6 A
Rated Output
20 VDC 1.5 A
Charging Battery
14.4 V/5200 mAh (TYP) lithium-ion battery
11
Common Issues
Issue
Solution
Unable to power on
· Battery low. Put the robot on the dock and charge it
before use. · Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).
Unable to charge
· Dock not connected to power. Check whether both
ends of the power cord are properly connected. · Poor contact. Clean the
charging contacts of the dock
and the robot. · Confirm that the dock indicator light is on.
Slow charging
· When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
battery life. · Charging contacts dirty. Wipe them with a dry cloth.
Unable to return to dock
· Too many obstacles near the dock. Move it to an open
area. · Robot too far from the dock. Place the robot closer
and retry. · The dock locator may be dirty. Wipe it with a dry cloth.
Noise during cleaning
· The main brushes, flexible side brush, or main wheels
may be jammed. Turn off the robot and clean them. · The omnidirectional wheel
may be jammed. Use a
screwdriver to remove it for cleaning.
Unable to connect to WiFi
· WiFi disabled. Reset the WiFi and try again. · Poor WiFi signal. Move the
robot to an area with good
WiFi reception. · Abnormal WiFi connection. Reset the WiFi, download
the latest app version and retry. · Unable to connect to WiFi abruptly. There
may be an
error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Issue
Solution
Is power always being drawn when the robot is on the dock?
· The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.
Does the robot need to be charged for at least 16 hours for the first three uses?
· No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged.
The robot does not resume cleaning after recharging
· Make sure that the robot is not in DND mode. DND mode will prevent auto top-
up.
· If the robot is placed manually on the dock or sent to dock by pressing
buttons, it will not be able to resume cleaning.
The robot begins to miss certain spots
· The wall sensor, cliff sensors, or carpet sensor may be dirty. Clean them with a soft, dry cloth.
Scheduled cleaning is not working
· Keep the robot charged. Scheduled cleaning begins only when the battery level is above 15%.
The status indicator light is steady red
· Voltage error. Check that the local voltage meets the
requirements listed on the dock. · Check clean water tank placement or refill
the tank as
required. · Check dirty water tank placement or empty the tank
as required. · Check that the cleaning tank module and cleaning
tank filter are correctly installed.
12
Common Issues
Issue
Solution
Reduced emptying performance or unusual noise when emptying Reduced mop
washing performance
Unable to start auto-drying
Unable to auto-empty
Unable to wash the mop cloths
· The main brushes or main brush cover is not properly installed. Check and
install in place.
· The filter, air duct, suction inlet, air inlet, dustbin or dust bag is
blocked. Clean to remove blockages.
· The mop cloths are not attached properly. Stick them on the mounts flat in
place
· The floor is dirty. Change the mop washing mode in the app for better
cleaning.
· Auto-drying is disabled. Check in-app settings. · Auto-drying starts only
after mopping or mop
washing.
· Auto-emptying is disabled. Check in-app settings. · Dock dust container
cover is not installed. Check and
install. · Auto-emptying will not be triggered if the robot
returns to the dock without cleaning. · The robot will not auto-empty after
returning to the
dock in DND mode. Adjust cleaning time or DND period, or start emptying
manually.
· The mop cloths will not be washed if not used. · If the robot does not start
from the dock or no dock
is found on the app map, it will not return to the dock for mop washing. ·
Check clean water tank placement or refill the tank as required. · Check dirty
water tank placement or empty the tank as required. · Check that the cleaning
tank module and cleaning tank filter are correctly installed.
Issue
Solution
Unable to wash the mop cloths with hot water
· Check that Mop Washing with Hot Water is enabled in the app.
Unable to extend the mop cloth
· Check that the FlexiArm Design Extend Mopping
feature is enabled in the app. · The mop cloth will only extend along walls
and certain
obstacles. · Check if the mop extension structure is stuck.
The flexible side brush is unable to extend
· Check that the FlexiArm Design Extend Cleaning
feature is enabled in the app. · The flexible side brush does not extend for
every
corner or every time when the robot cleans along the
wall. · Check whether the flexible side brush is jammed.
13
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