CSIP-AUS CSIP-AUS Provisioning for Voltello Link App Installation Guide
- July 21, 2024
- voltello
Table of Contents
CSIP-AUS CSIP-AUS Provisioning for Voltello Link App
Specifications:
- Product: Voltello Link
- Version: 1.0
- Release Date: 062024
Product Usage Instructions:
Link Placement:
Voltello Link devices require constant power and should be
installed near a power outlet. Place the device where the Wi-Fi
signal strength is strong. It can be positioned on a flat surface
or mounted on a wall. Note that proximity to the solar inverter is
not necessary as the devices connect over Wi-Fi.
Customer Steps:
-
Create a Voltello account and share access with the
installer. -
Ensure that the customer completes the setup steps before the
installer arrives on-site.
Provisioning Steps:
-
Download the Voltello app and create an account.
-
Start customer onboarding and select the customer’s name.
-
Access ‘Menu’ then ‘Plans and Offers’.
-
Initiate CSIP-AUS Provisioning by managing the plan and
contract. -
Add the inverter by selecting ‘Solar Inverter’ and proceeding
with the setup. -
Connect to the inverter by scanning the QR code on the gateway
and entering Wi-Fi credentials. -
Locate and select the inverter, add a name, and proceed with
provisioning. -
If prompted, enter the Installer Code ‘VOLT’ to save and
continue.
FAQ:
Question: What if I encounter issues during the
provisioning process?
Answer: If you face any difficulties or have
questions, please contact our Support Desk through the Voltello app
by selecting Menu > Support.
Quick Installation Guide
CSIP-AUS Provisioning for Voltello Link
Version 1.0 062024
Link Placement
Voltello Link devices needs constant power and therefore will need to be installed in close proximity to a power point.
Try to place the Link device in an area where you know the Wi-Fi signal
strength is relatively strong.
Link devices can be placed on a flat surface or attached to the wall.
Link devices do not need to be
close to the solar inverter. They connect over Wi-Fi.
Customer Steps
Prior to beginning this provisioning, it is essential that the customer has
set up a Voltello account and shared access
with you. We recommend that the customer complete these steps before you
arrives on site. Please refer to the Customer Step-by-
Step Guide Customer Step-by-Step Guide
Provisioning Steps
1/ Download the Voltello app
Create an account. Use an email you are happy to share with customers
2/ Start customer onboarding
Find the customer’s name across the top of the home screen by scrolling
horizontally. Select the customer’s name.
This assumes the customer has already created an account and shared access
with you
3/ Select “Menu” then “Plans and Offers”
4/ Start the CSIP-AUS Provisioning
With `My Plans’ highlighted, you should see the CSIP-AUS Flexible Exports plan
that the Household Customer has accepted
5/ Select “Manage Plan” and then “Manage Contract”
This will start the provisioning
6/ Add an inverter
Click “Add Device”
7/ Select “Solar Inverter” and click “Next”
8/ Select the inverter make and model
Click “Continue”
9/ Select the gateway device
Select the Link device and click “Next”
10/ Connect to the inverter
Read the instructions and click “Lets get started”
11/ Scan the QR Code on the gateway
Then enter the customer’s Wi-Fi credentials and click “Next”. This will get
the Link device online and
connected to the Village Energy Cloud
12/ Find the inverter
Click “Find my smart inverter”. The Link will scan the home network for the
inverter. You can also
enter manually using the inverter’s IP address
13/ Select the inverter
Choose the inverter. You can add more than one inverter
14/ Add a name for the inverter
This name can be changed by the customer after provisioning
15/ Start provisioning
Select the number of phases and choose the smart meter and the inverter or
inverters if there are multiple inverters.
Click “Next”
16/ If prompted, enter the Installer Code
Type “VOLT” and click save and continue.
Provisioning will commence automatically. This takes about 5 minutes an
involves connecting
to the network operator’s CSIP-AUS server
Questions?
If anything in this guide is not clear, or you have questions, you can contact
our Support Desk by
selecting Menu > Support in the Voltello app