THERMEAU Residential and Commercial Prestige Heat Pump Owner’s Manual

THERMEAU Residential and Commercial Prestige Heat Pump

Product Information

Specifications

• Model: P65 / S65 / TH65
• Volts: 230
• Hertz: 60
• Phase: 1
• Motor HP: 1/3
• Motor Speed: 825 rpm
• Required Breaker: 30 A
• Max Fuse: 40 A
• Refrigerant: R-410A
• Dimensions (inches): H: 34, P: 39, L: 33

Product Usage Instructions

Installation Instructions
Follow the installation steps provided in the manual for proper setup of the product.

Location
Place the product in a suitable location as described in the manual to ensure optimal performance.

Piping
Connect the pipes according to the guidelines provided in the manual to ensure proper functioning.

Connecting Multiple Heat Pumps
Refer to the illustrations in the manual for connecting multiple heat pumps and follow the instructions carefully.

Maintenance
Regular maintenance is essential for the longevity of the product. Follow the maintenance instructions provided.

Winter Storage
If storing the product for winter, follow the storage guidelines mentioned in the manual to prevent damage.

Warranty
Understand the warranty details provided for the heat pump to avail of any necessary services or replacements.

FAQ

• Why is my heat pump not working?
  If your heat pump is not functioning, it could be due to various reasons such as activation issues, compressor failure, or being in protection mode. Refer to the troubleshooting section of the manual for solutions.

• What should I do if there is water around the heat pump?
  If you notice water around the heat pump, it may indicate a leak or drainage issue. Turn off the unit and contact a professional service provider for inspection and repairs.

Thank you for buying a THERMEAU pool heat pump.
The THERMEAU pool heat pump is a self-contained unit designed specifically for pool heating. Each component has been selected with care to achieve a high- quality product to exceed all industry standards. All THERMEAU pool heat pumps have a Scroll compressor, an electronic board with a service analyzer, a titanium heat exchanger tube warranted for 10 years against corrosion. All components are of superior quality, which presents you with an effective, state-of-the-art technology heat pump.

In general, compared to other types of pool heaters, such as gas or oil-fired, the THERMEAU pool heat pump has a lower heating capacity on a BTU/hr basis. Therefore, it needs to operate for a longer time to accomplish the desired results. Occasionally, it may be necessary to run the heat pump for up to 24 hours per day. However, this should not be of concern to the owner because the heater is designed to operate continuously. What’s more, despite continuous operation, it will still heat the pool far more economically than other types of heaters.

Please read carefully
Whenever you call to request service for your heater, you must know your complete model and serial numbers. You can find this information on the name plate located on the right side of your heater. Please also record the purchase date of your device and your dealer’s name, address, and telephone number.

• Model Number _____
• Serial Number __
• Purchase Date _ ____
• Dealer Name ___
• Dealer Address _____
• Dealer Phone ____

Keep this book and the sales slip together in a safe place for future reference.

General Safety Instructions

We care for our customers
We have provided important safety messages in this manual and on your heater. Always read and obey all safety messages.

• IMPORTANT
  The IMPORTANT sign calls attention to a note that provides important information or information essential to the completion of a task.

• CAUTION
  The CAUTION sign denotes a hazard. It calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in material damage, particularly to the product, up to the destruction of part or all of the product.

• WARNING
  The WARNING sign denotes a hazard. It calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury or injury to a third party. These signs are rare, but are extremely important.

• CAUTION
  All electrical connections must be done by a qualified electrician and according to the local electrical codes. Always cut off the unit’s main power whenever the access panel is open or removed. Always install the machine outdoors (unless otherwise approved by the manufacturer), while respecting the minimal clearances needed for proper operation and heating.

• CAUTION
  Proper pool chemistry is vital to the life of your heater. Pay particular attention to the total alkalinity and TDS. It is highly recommended that you have your pool chemistry checked often by an independent pool store.

Water quality standards that must be strictly observed

Specifications

A robust and reliable product line

• Residential
• Commercial**
  MODEL| TH-200-3A**
  ---|---
  Compressor ( HP )| 10
  Compressor type| Scroll
  Heat exchanger| Titanium / PVC
  Heating range (°F / °C)| Up to 104°F / 40°C
  Voltage Hz/Ph| 575-600 60/3
  Required breaker| 30
  Minimum circuit ampacity (MCA)| 16.8
  Plumbing connections| 2’’
  Water Flow (GPM)| 60 to 100
  Dimensions in inches| L: 39

W: 33

H: 48

Hot Gas Defrost| Yes
Weight (lb)| 375

Installation Instructions

Location
The placement of the pool heater is very important in keeping installation costs to a minimum while providing for maximum efficiency of operation, as well as allowing adequate access for service and maintenance. The THERMEAU pool heat pump is designed for outdoor installation and should not be installed in a fully enclosed area, such as a shed, garage, etc. Recirculation of cold discharged air back into the evaporator coil will greatly reduce unit heating capacity and efficiency. The unit should be located as close as possible to the existing pool pump and filter to minimize water piping.
Mount the unit on a sturdy base, preferably a concrete slab or a set of blocks. The size of the base should not be less than 36” x 36” (91 cm x 91 cm).

IMPORTANT
All THERMEAU pool heat pump models feature ultra silent ventilation systems. Air is pulled through the evaporator coil and discharged through the top grille. A minimum clearance of 48 inches should be allowed above the unit for unrestricted air discharge. The unit must not be installed under a porch. Any side of the unit should be located at least 12 inches from a wall or from any other obstruction for unrestricted air intake and service access. The back side of the unit or one of the two sides (left or right) could be installed at 6 inches from any obstruction as long as the two other sides are at a minimum of 12 inches distance of any obstruction. For commercial or multiple installations, please call us.

In compliance with the Florida Building Code 301.13, pool heat pumps must be anchored to a structure for hurricane resistance.
Anchor clamps are required on each installation.

Installation:

1. Place the THERMEAU® Heat Pump at its permanent location on the equipment pad. Installer to provide ¼” x 1–3/8″ stainless steel anchor bolts and the suitable concrete anchor to attach the clamp to the equipment pad.
2. Place the clamps at the bottom of the THERMEAU® Heat Pump as indicated (Fig. 1).
3. Hook each clamp over the lip at the base between the lip of the panel and the evaporator coil guard as indicated (fig. 2).
4. Mark the position of the hole in each clamp on the backing material.
5. Drill a hole (1 – 1 ½”) at each mark into the equipment pad.
6. Insert a bolt anchor in each hole completely.
7. Line up anchor clamp holes and bolt anchors. Make sure that the hooks are over the lip of the THERMEAU ® Heat Pump base (fig. 2).
8. Put an anchor bolt in each clamp anchor and secure the clamp and THERMEAU ® Heat Pump to the equipment pad.

Water piping
IMPORTANT:  The piping sequence is as follows: pool pump > filter > heater > pool. Automated chlorine distribution systems, if used, must be placed downstream of the heater to minimize harm to the pool equipment. Use rigid PVC piping if possible (SCH40 or SCH80). All joints should be glued with PVC glue. If rigid PVC is not available, you can use soft or flexible piping with stainless steel clamps. When the piping installation is complete, operate the pool pump and check the system for leaks. Then, check the filter pressure gauge to verify that there isn’t any indication of excessive pump head pressure. You can also make the connections using a high-pressure flexible hose, but make sure the hose can withstand high pressure. The installation of a bypass is not necessary unless the water flow exceeds 125 GPM.

Multiple Heat Pump Connections
All plumbing on multiple heat pump installations must be done in parallel. An equal flow of water to each heat pump is important for optimum operation.
NOTE: It may be necessary to adjust water pressure switch if a unit is installed below the water level.
Each heat pump allows a maximum flow rate of 125 gpm (473 L/min) and requires a minimum of 60 gpm (227 L/min).

Electrical
CAUTION: The wiring of your THERMEAU pool heat pump should be performed by a qualified electrician by local requirements.
WARNING: The unit must always be deactivated before opening the access panel.

Bonding
WARNING: Because all metals have different electrical potentials, all metal and electrical components of the pool system must be bonded together. This includes the metal framework of the pool, the light, the pump, the filter (if made out of metal), the heater, any automatic chlorine generator, and any other metal or electrical equipment. On some older pools, this substructure bond wire may not exist. In these cases, a 6 to 8 foot solid copper rod must be driven into the ground near the equipment. All electric and metal components must then be bonded to each other, and then to the copper rod.

Bonding and Plumbing step-by-step instructions

1. Any kind of automatic chlorine distribution system must be installed after or downstream of the heat pump.
2. The filter must be placed before or upstream from the heat pump.

Electrical Connections

WARNING The installation of the THERMEAU pool heater should be performed by a certified electrician. To connect the electricity, you must unscrew the four screws of the front panel, then slide the electric cable in the hole located on the left or the right side of the base, and then insert it in the control box. The electrical diagram is located on the lid of the control box as well as below.

3 Phase loss and reversal protection

• Operating mode:
  The THERMEAU unit is equipped with SCROLL compressor which cannot run in both rotations. When the heating light on the main board will come on, If all three phase are relatively equal and in proper sequence, the (ON) green light on the phase protector will be energized and the compressor will start normally. If the phase are in wrong sequence, that’ll be the (FAULT) red light that come ON and the compressor won’t start. If this occurred, you have to switch the L1 wire with L2 wire.

Service Analyzer Control

The control panel is factory-set to display the temperature in Fahrenheit degrees.

Electronic Temp. Controls

All units

• Description
  The control located on the front of your heat pump has a large three-character display for the water temperature, set points, and diagnostics (see figure 5 for front panel appearance). The three-button keypad includes SET, DOWN arrow, and UP arrow buttons. LED indicators next to the display show if the heat pump is in the pool mode or in the spa mode and if the unit is running.

• Buttons:
  Press the SET button to change between modes and use the UP and DOWN arrows to change the selected mode’s settings.

Modes available are:

• ON OFF Allow you to switch the unit ON or OFF .
  POOL Allows you to change the pool water temperature set point.

• SPA Allows you to change the spa water temperature set point.

• P-S Changes between pool and spa settings. LED’s on front panel will indicate current mode selected.

Water Temperature Set Point
Temperature set point range is 51°F to 95°F for POL mode. For SPA mode, set point range is 51°F to 104°F. Pushing the UP arrow or DOWN arrow but-tons will prompt the control to display the current set point. Continuing to press the UP or DOWN arrows will allow the set point values to scroll until the desired set point is reached. Once the new set point has been reached, stop pressing the UP or DOWN arrows. Once the unit toggles back to the current water temperature display, the set point is entered. The controls have a feature called “Set Point Memory Retention”. If the power is removed from the unit, it retains the last set point displayed.

Heat/Cool Operation (Prestige Series Only)
The heat/cool model is designed to both heat and cool the pool. To select heat or cool mode, push the set key until H/C is displayed. Press the DOWN arrow key to select heating (HEA), or the UP arrow key to select cooling (COL). Set the desired setpoint temperature as described on page 16.

• When the heating mode is activated and the unit is running, the letters HEA will flash in alternately with the pool temperature.
• When the cool mode is activated and the unit is running, the letters COL will be flashing in alternately with the pool temperature.
• When the automatic mode is activated and the unit is running, the letters AUT will be flashing in alternately with the pool temperature.

When the automatic mode is activated, the unit will HEAT the pool when the temperature drop 0,5°F below set point and will automatically switch to COOL mode when the temperature raise 2,5°F over set point.

Unit will not cool:
FOR h/c UNITS: Make sure P-S is set to “POL” mode as unit will not cool in “SPA” mode.

Connecting to a Remote System
This Pool Heater is compatible with most of all known remote systems in the industry. The following models’ diagrams show how to connect all of the remote systems to the Electronic Temp. Controller.

For 2 wire remotes

1. Bring up “POL” setting and arrow temperature down until pool setting reads “OFF”.
2. Bring up “SPA” setting and arrow temperature up until spa setting reads 104.
3. Set unit to the “POL” mode.
4. Connect remote system with 2 wires to the POOL/SPA terminal on control board. Figure 6 shows you where to connect the 2 wire remote systems to the temperature controller.

For 3 wire remotes

1. Bring up “POL” setting and use arrows to select desired pool temperature.
2. Bring up “SPA” setting and use the arrows to select the desired spa temperature.
3. Set unit to “POL” mode.
4. Connect the commun and high (or spa) wires to the “POOL/SPA” terminals on control board (see specific model diagram). Low or pool wire does not get connected.

Initial Startup

IMPORTANT

• Before starting the pool heater for the first time, it is important to verify that the breaker is in the ON position.
• Also make sure that the water circulates freely and that the pool pump is activited.
• Then, you will need to set the water temperature you desire. The fan will immediately start. The compressor will start after a 3 to 4-minute delay.
• When the compressor is running, the HEATING/CHAUFFAGE indicator located on the right (see “Service Analyzer Control,” p.15) should be lit. At initial startup, it is normal for the unit to run 24 hours a day.
• It is also normal to see water dripping from the holes at the base of the unit. This is simple condensation.

Meaning of Display Codes

Service Analyzer Codes
Most problems will be detected by the service analyzer and a code will be displayed on the digital display of your heater.

Display Meaning of codes

control. The digital display will show LP3 after 3 LP faults and shut down your pool heater. The pool pump will also be stopped for protection if the unit’s internal time clock feature is used. If LP or LP3 occurs you should call for service.
HP & HP3| Low water flow TO the unit or faulty high-pressure control. Check water flow. Backwash filter and/or heater. The unit will show HP3 after 3 HP faults. This will stop your heater for protection.
PO/DPO| Water temperature probe is short-circuited or may be defective.
FLo & FL3| Possible causes:

–   The FIL parameter must always be set to OFF.

–   The filter is in backwash position.

–   The filter pump is stopped.

–   The filter is dirty.

–   Shortage of water to pool pump.

–   Water pressure switch must be adjusted or it is broken.

–   The unit is in protection mode and will show FL3, press any key to restart the unit. FL3 code will stop your heater for protection.

PC/DPC| Suction temperature probe is short-circuited or may be defective.
FS| Unit currently in the defrosting cycle (the fan works but the compressor is stopped). This is normal operation when outside temperatures are cold.

Troubleshooting

The pool heater is not running.

The heater is displaying “flo” and it will not start.

The fan is running, but the compressor is not.

There is no display and the fan is not running, but the compressor is running.
Ask your electrician to verify your heat pump’s power supply by checking over the L1 and L2 or L1, L2 and L3 connections in the unit’s service box.

There is water around the unit.

The heater is running but desired water temperature cannot be reached.

Note: If your pool heater does not operate for reasons other than those mentioned above, please contact Consumer Assistance Center (see p.4) to obtain the proper authorization for the warranty to apply.

Requesting Assistance or Service

IMPORTANT
All service will be handled by an Authorized Service Center. Warranty may be voided if service is not done by an Authorized Service Representative. Do not return the heater to your dealer as they do not provide service. Before calling for assistance or service, please check the “Troubleshooting” (p.20-21) and “Warranty” (p.23-24-25) sections or call your dealer. It may save you the cost of a service call. If you still need help, follow the instructions below.
Service can be obtained by calling one of these phone numbers.

• CANADA: 1 855 661-9330
• USA: 1 855 385-6480

When asking for help, please provide a detailed description of the problem, your heater’s complete model and serial number, and the purchase date (see p.4). This information will help us respond properly to your request.
Keep a copy of the sales receipt showing the date of purchase. Proof of purchase will assure you warranty service.

Maintenance
Dirt can accumulate on the evaporator. You can easily remove it by using a water spray without damaging the small aluminum fins. The cleaning of the cabinet can be done with the help of a brush and soap.

Winterizing
First, you must turn the breaker off. The unit must be drained of all its water. You will need to disconnect the IN and OUT water connections. The next step is to reconnect your IN and OUT water connections that will have previously been drained. It is recommended to cover the heat pump to prevent snow from getting inside.

Pool Heat Pump Warranty

Commercial use
Thermeau Industries inc. warrants that the pool heat pump will be free of defects in workmanship and materials. The heat pump will be warranted for a period of one (1) year. All parts and labor to correct any defect in workmanship or materials will be the responsibility of Thermeau Industries inc.

The compressor component of the Thermeau Industries inc. pool heat pump has a five (5) years limited warranty. During the first (1) year, the costs incurred by the parts and labor needed to repair the compressor will be the responsibility of Thermeau Industries inc. During years two (2), three (3), four (4) and five (5), only parts will be covered by the warranty. The titanium tube portion of the heat exchanger in the Thermal Industries inc. pool heat pump has a limited 10-year warranty. The titanium tube portion of the heat exchanger is warranted to the original owner and at the original address. All parts and labor are warranted for a period of one (1) year to the original homeowner. After one (1) year, only the titanium tube portion of the heat exchanger part is warranted. All Thermeau Industries inc. pool heat pump must be installed according to the manufacturer’s specifications or the warranty will be null and void.

All warranty work must be performed by a Thermeau Industries inc. authorized service center. All warranty work must be approved prior to service center performing the work. Any alteration or repair by any person, agency or company not authorized by Thermeau Industries inc. will void the warranty. Thermeau Industries inc. is not liable for any damages of any sort whatsoever, including incidental and consequential damages. This warranty does not include damage to any internal piping or components due to freezing conditions, negligence, abuse, routine maintenance inspections, electrical wiring outside the heat unit, service calls caused by owner, external valve position, refrigerant or other expendable materials, installations in corrosive environments or atmospheres, nor acts of God. There are no particular warranties of merchantability that apply to this product.

This warranty applies to Canada and the Unites States.
Thermeau Industries inc. will replace or repair any parts that are defective providing such parts are returned to the Thermeau Industries inc. factory, freight collect, within the warranty period. The above is the exclusive remedy from Thermal Industries inc.
No need to register your product, simply keep your receipt of purchase to apply warranty.

Residential
Thermeau inc. warrants that the heat pump pool heater will be free of defects in workmanship and materials. The Prestige and Premium heat pumps will be warranted for a period of five (5) years on labor and parts. The Signature heat pump will be warranted for a period of three (3) years on labor and five (5) years on parts. During this period, all parts and labor to correct any defect in workmanship or materials will be the responsibility of Thermeau inc.
The titanium tube portion of the heat exchanger in the heat pump pool heater has a limited 10-year warranty. The titanium tube portion of the heat exchanger is warranted to the original owner and at the original installation address. All parts and labor for the Prestige and Premium heat pumps are warranted for a period of five (5) years to the original homeowner. All parts for the Signature heat pump are warranted for a period of five (5) years and three (3) years on labor to the original homeowner. After five (5) years, only the titanium tube portion of the heat exchanger part is warranted.

The manufacturer reserves the right to replace defective parts with new or refurbished parts at its sole discretion. All warranty work must be performed by a Thermeau inc. authorized service center. All warranty work must be approved prior to service center performing the work. This warranty is applicable only if the heat pump has been installed, operated and maintained expressly and completely in accordance with the owner’s manual and the manufacturer’s specifica-tions. Any alteration or repair by any person, agency or company not authorized by Thermeau inc. will void the warranty. Thermeau inc. is not liable for any damages of any sort whatsoever, including incidental and consequential damages. This warranty does not include damage to any internal piping or components due to freezing conditions, negligence, abuse, routine maintenance inspections, electrical wiring outside the heat unit, service calls caused by owner, external valve position, refrigerant or other expendable materials, installations in corrosive environments or atmospheres, nor Acts of God. There are no particular warranties of merchantability that applies to this product.

This warranty applies to Canada only. Thermeau inc. will replace or repair any parts that are defective providing such parts are returned to the Thermeau factory, freight collect, within the warranty period. The above is the exclusive remedy from Thermeau inc.
No need to register your product, simply keep your receipt of purchase to apply warranty.

Warranty

Warranty for the State of Florida
Thermeau inc. warrants that the heat pump pool heater will be free of defects in workmanship and materials.

Prestige heat pump
The Prestige heat pump will be warranted for a period of five (5) years. During this period, all parts and labor to correct any defect in workmanship or materials will be the responsibility of Thermeau inc. After five (5) years, only the titanium tube portion of the heat exchanger part is warranted.

Signature heat pump
The Signature heat pump will be warranted for a period of two (2) years. During this period, all parts and labor to correct any defect in workmanship or materials will be the responsibility of Thermeau inc. All parts of Signature heat pump pool heaters have a seven (7) years warranty. After seven (7) years, only the titanium tube portion of the heat exchanger part is warranted.
The titanium tube portion of the heat exchanger in both heat pump pool heaters has a limited 10-year warranty. The titanium tube portion of the heat exchanger is warranted to the original owner and at the original installation address.
The manufacturer reserves the right to replace defective parts with new or refurbished parts at its sole discretion. All warranty work must be performed by a Thermeau inc. authorized service center. All warranty work must be approved prior to service center performing the work. This warranty is applicable only if the heat pump has been installed, operated and maintained expressly and completely in accordance with the owner’s manual and the manufacturer’s specifications. Any alteration or repair by any person, agency or company not authorized by Thermeau inc. will void the warranty. Thermeau inc. is not liable for any damages of any sort whatsoever, including incidental and consequential damages. This warranty does not include damage to any internal piping or components due to freezing conditions, negligence, abuse, routine maintenance inspections, electrical wiring outside the heat unit, service calls caused by owner, external valve position, refrigerant or other expendable materials, installations in corrosive environments or atmospheres, nor Acts of God. There are no particular warranties of merchantability that apply to this product. This warranty is valid for residential use only.

This warranty applies for the State of Florida only. Thermeau inc. will replace or repair any parts that are defective providing such parts are returned to the Thermeau factory, and freight collected, within the warranty period. The above is the exclusive remedy from Thermeau inc. No need to register your product, simply keep your receipt of purchase to apply warranty.

Warranty for the United States
Thermeau inc. warrants that the heat pump pool heater will be free of defects in workmanship and materials.

Signature heat pump
The Signature heat pump will be warranted for a period of two (2) years. During this period, all parts and labor to correct any defect in workmanship or materials will be the responsibility of Thermeau inc. All parts of Signature heat pump pool heaters have a seven (7) years warranty. After seven (7) years, only the titanium tube portion of the heat exchanger part is warranted.

The titanium tube portion of the heat exchanger in both heat pump pool heaters has a limited 10-year warranty. The titanium tube portion of the heat exchanger is warranted to the original owner and at the original installation address.
The manufacturer reserves the right to replace defective parts with new or refurbished parts at its sole discretion. All warranty work must be performed by a Thermeau inc. authorized service center. All warranty work must be approved prior to service center performing the work. This warranty is applicable only if the heat pump has been installed, operated and maintained expressly and completely by the owner’s manual and the manufacturer’s specifications. Any alteration or repair by any person, agency or company not authorized by Thermeau inc. will void the warranty. Thermeau inc. is not liable for any damages of any sort whatsoever, including incidental and consequential damages. This warranty does not include damage to any internal piping or components due to freezing conditions, negligence, abuse, routine maintenance inspections, electrical wiring outside the heat unit, service calls caused by owner, external valve position, refrigerant or other expendable materials, installations in corrosive environments or atmospheres, nor Acts of God. There are no particular warranties of merchantability that applies to this product. This warranty is valid for residential use only.

This warranty applies for the United States. Thermeau inc. will replace or repair any parts that are defective providing such parts are returned to the Thermeau factory, freight collect, within the warranty period. The above is the exclusive remedy from Thermeau inc. No need to register your product, simply keep your receipt of purchase to apply warranty.

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