Digital Touch Thermostat Troubleshooting User Guide
- July 9, 2024
- Thermostat
Table of Contents
Digital Touch Thermostat Troubleshooting
Contents
| Number | Issue |
|---|---|
| 1 | Heating icon flashing |
| 2 | Buttons on screen unresponsive |
| 3 | No display on screen |
| 4 | Unable to separate the front from the backplate |
| 5 | The display looks like it has scratches straight out of the box |
The heating icon is flashing
This indicates that the floor probe has reached its high temperature limit and has stopped calling for power. If the floor is not hot then this is normally an indication that the floor probe has been placed too close to one of the heating elements and needs to be moved.
If you have checked that the floor probe is not too close to one of the elements and the issue persists then you need to check that there is nothing obstructing the heat from escaping, particularly in the area around the floor probe. Things such as flat bottomed furniture or bean bags etc can cause the heat to get trapped underneath.
Buttons on screen unresponsive
Check that the child lock has not been activated. If it is there will be a lock icon in the bottom right of the screen. Hold the down button for 5-10 seconds to deactivate.
No display on the screen
Firstly check that the unit has power to it. If there is power, make sure the wiring is in the unit correctly, the incoming power needs to be in terminals 3 and 4 and the heating mat goes into 1 and 2. If everything is wired in correctly then check that the thin cable that goes from the unit to the faceplate is plugged in correctly and has not been damaged.
Unable to separate the front from the backplate
The faceplate slides up from the black metal backplate and wiring terminal so it can be disconnected. To do this hold the top of the wiring terminal on the back with your fingers and apply pressure with your thumbs from the bottom upwards, you will hear a click when the unit has separated. This can be stiff when the unit is new so may need a firmer press if it is the first time.
Ensure that you are careful when separating them to ensure you do not cause any damage to the LCD ribbon cable inside. The LCD ribbon needs to be unclipped from the board before you completely separate the unit.
The display looks like it has scratches straight out of the box
If this if the case you will need to check and make sure that you have removed
both of the screen protectors. The first protector comes with a small tab in
the corner to help pull it off, the 2nd screen protector does not have a tab
so it is easy to
miss.
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