Hanwha Vision ANE-L6012R Network Camera User Manual
- July 10, 2024
- Hanwha Vision
Table of Contents
ANE-L6012R Network Camera
Specifications:
- Model: ANE-L6012R, ANE-L7012R
- Power Supply: PoE (48V)
- Current: 0.14A (ANE-L6012R), 0.16A (ANE-L7012R)
- Power Supply Unit: Class 2, LPS, PS2
- Power Requirement: Isolation power
Product Usage Instructions:
Safety Instructions:
-
Read and keep the safety instructions provided.
-
Follow all safety warnings and instructions.
-
Avoid using the camera near water.
-
Clean the product surface with a soft, dry cloth or a damp
cloth. Avoid using harsh chemicals. -
Ensure proper ventilation around the camera.
-
Avoid placing the camera near heat sources.
-
Protect the power cord from damage.
-
Use only manufacturer-specified accessories.
-
Unplug the camera during lightning storms or extended periods
of non-use. -
Refer servicing to qualified personnel if the camera is
damaged.
Installation Instructions:
-
Follow the manufacturer’s installation instructions
carefully. -
Avoid using excessive force during installation to prevent
damage. -
Use only compliant tools for installation to avoid product
malfunction.
Password Security:
Change your password every three months to protect personal
information and prevent information theft. The user is responsible
for password security and any issues arising from
mismanagement.
FAQ:
Q: How often should I change my password?
A: It is recommended to change your password every three months
to enhance security.
Q: What should I do if the camera is damaged during
installation?
A: If the camera is damaged during installation, stop using it
and contact qualified service personnel for assistance.
NETWORK CAMERA
User Manual
ANE-L6012R ANE-L7012R
Network Camera User Manual
Copyright ©2023 Hanwha Vision Co., Ltd. All rights reserved.
Trademark Each of trademarks herein is registered. The name of this product
and other trademarks mentioned in this manual are the registered trademark of
their respective company.
Restriction Copyright of this document is reserved. Under no circumstances,
this document shall be reproduced, distributed or changed, partially or
wholly, without formal authorization.
Disclaimer Hanwha Vision makes the best to verify the integrity and
correctness of the contents in this document, but no formal guarantee shall be
provided. Use of this document and the subsequent results shall be entirely on
the user’s own responsibility. Hanwha Vision reserves the right to change the
contents of this document without prior notice. Design and specifications are
subject to change without prior notice. The initial administrator ID
is”admin”and the password should be set when logging in for the first time.
Please change your password every three months to safely protect personal
information and to prevent the damage of the information theft. Please, take
note that it’s a user’s responsibility for the security and any other problems
caused by mismanaging a password.
overview
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean the contaminated area on the product surface with a soft, dry cloth
or a damp cloth. (Do not use a detergent or cosmetic products that contain
alcohol, solvents or surfactants or oil constituents as they may deform or
cause damage to the product.)
7. Do not block any ventilation openings, Install in accordance with the
manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than the other. A grounding
type plug has two blades and a third grounding prong. The wide blade or the
third prong are provided for your safety. If the provided plug does not fit
into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11. Only use attachments/ accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/ apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lighting storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required
when the apparatus has been damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
15. This product is intended to be supplied by a Listed Power Supply Unit
marked “Class 2” or “LPS” or “PS2” and rated from PoE(48V), 0.14A. (ANE-
L6012R)
16. This product is intended to be supplied by a Listed Power Supply Unit
marked “Class 2” or “LPS” or “PS2” and rated from PoE(48V), 0.16A. (ANE-
L7012R)
17. This product is intended to be supplied by isolation power.
18. If you use excessive force when installing the product, the camera may be
damaged and malfunction. If you forcibly install the product using non-
compliant tools, the product may be damaged.
19. Do not install the product in a place where chemical substances or oil
mist exists or may be generated. As edible oils such as soybean oil may damage
or warp the product, do not install the product in the kitchen or near the
kitchen table. This may cause damage to the product.
20. When installing the product, be careful not to allow the surface of the
product to be stained with chemical substance. Some chemical solvents such as
cleaner or adhesives may cause serious damage to the product’s surface.
21. If you install/disassemble the product in a manner that has not been
recommended, the production functions/ performance may not be guaranteed.
Install the product by referring to “Installation & connection” in the user
manual.
22. Installing or using the product in water can cause serious damage to the
product. 23. Although a rapid change in temperature could cause frost inside
the glass, there will be no problem with the
video.
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO
RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION
GRILLS OR OTHER OPENINGS ON THE EQUIPMENT. Apparatus shall not be exposed to
dripping or splashing and that no objects filled with liquids, such as vases,
shall be placed on the apparatus. To prevent injury, this apparatus must be
securely attached to the Wall/ceiling in accordance with the installation
instructions.
CAUTION CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude to constitute a risk
of electric shock to persons. The exclamation point within an equilateral
triangle is intended to alert the user to the presence of important operating
and maintenance (servicing) instructions in the literature accompanying the
product.
English _3
! OVERVIEW
overview
Class construction
An apparatus with CLASS construction shall be connected to a MAINS socket
outlet with a protective earthing connection.
Battery
Batteries(battery pack or batteries installed) shall not be exposed to
excessive heat such as sunshine, fire or the like. The battery cannot be
replaced.
Disconnection Device
Disconnect the main plug from the apparatus, if it’s defected. And please call
a repair man in your location. When used outside of the U.S., it may be used
HAR code with fittings of an approved agency is employed.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED
BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION
IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE
TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX
INSTRUCTIONS. These servicing instructions are for use by qualified service
personnel only. To reduce the risk of electric shock do not perform any
servicing other than that contained in the operating instructions unless you
are qualified to do so. Please use the input power with just one camera and
other devices must not be connected. When a new product box is opened (or
during the initial use of the product), moisture might build up on the glass
of the camera. The built-up moisture disappears naturally within a few hours
after powered on. The ITE is to be connected only to PoE networks without
routing to the outside plant. The wired LAN hub providing power over the
Ethernet (PoE) in accordance with IEEE 802.3af shall be a UL Listed device
with the output evaluated as a Limited Power Source as defined in UL60950-1 or
PS2 as defined in UL62368-1. Unit is intended for installation in a Network
Environment 0 as defined in IEC TR 62102. As such, associated Ethernet wiring
shall be limited to inside the building.
4_ overview
Please read the following recommended safety precautions carefully. ~ Do not
place this apparatus on an uneven surface. ~ Do not install on a surface where
it is exposed to direct sunlight, near heating equipment or
heavy cold area. ~ Do not place this apparatus near conductive material. ~ Do
not attempt to service this apparatus yourself. ~ Do not place a glass of
water on the product. ~ Do not install near any magnetic sources. ~ Do not
block any ventilation openings. ~ Do not place heavy items on the product. ~
Please wear protective gloves when installing/removing the camera.
The high temperature of the product surface may cause a burn.
User’s Manual is a guidance book for how to use the products. The meaning of
the symbols are shown below. ~ Reference : In case of providing information
for helping of product’s usages ~ Notice : If there’s any possibility to occur
any damages for the goods and human caused by
not following the instruction Please read this manual for the safety before
using of goods and keep it in the safe place. We do not guarantee the quality
of third-party products (e.g. lenses, accessories) that you separately
purchase. In particular installation environments, there might be interference
in radio communications. When interference of electromagnetic waves occurs
between the product and radio communication device, it is recommended to keep
a certain distance between the two or change the direction of the receiving
antenna.
WARNING
To Prevent damage which may caused by IR LED, don’t stare at operating lamp.
For below models only. ANE-L6012R ANE-L7012R
Risk Group 1
WARNING IR emitted from this product.
Do not stare at operating lamp.
Product tested against IEC 62471
! OVERVIEW
CONTENTS
OVERVIEW 3
6
36 6
7 8
Important Safety Instructions Recommended PC Specifications Recommended Micro SD/SDHC/SDXC Memory Card Specifications NAS recommended specs (ANE-L7012R model only) What’s Included At a Glance
INSTALLATION & CONNECTION
9
9 Installation 12 Inserting/Removing a Micro SD Memory
Card 13 Powering and networking
NETWORK CONNECTION AND SETUP
14
14 Connecting the Camera Directly to Local Area Networking
14 Connecting the Camera Directly to a DHCP Based DSL/Cable Modem
15 Using Device Manager 15 Automatically searching camera 15 Configuring IP
address 16 Manually registering camera 16 Automatically configuring IP 17 Port
Range Forward (Port Mapping) Setup 18 Connecting to the Camera from a Shared
Local PC 18 Connecting to the Camera from a Remote
PC via the Internet
WEB VIEWER
19
19 Connecting to the Camera 20 Password setting 20 Login 20 Camera Web Viewer Setup
APPENDIX
21
21 Troubleshooting
English _5
overview
RECOMMENDED PC SPECIFICATIONS
~ CPU : Intel(R) Core(TM) i7 3.4 GHz or higher ~ RAM : 8G or higher ~
Recommended browser: Chrome ~ Supported browsers: Chrome, Safari, Firefox, MS
Edge(chromium based) ~ Supported OS : Windows, Mac, Linux, Android, iOS,
Chrome ~ Verification environment
– Windows 10: Google Chrome version 80 or later, Firefox version 72 or later,
MS Edge version 83 or later – Mac 10.13/14: Safari version 11.0.1 or later The
video play performance of the web viewer depends on the performance of the
user’s CPU and GPU.
RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS
~ Recommended capacity : 16GB ~ 512GB(MLC or 3D TLC type required) ~
Recommended Manufacturers : SanDisk, Transcend, Samsung ~ Product Type : High
endurance, Pro endurance ~ The compatibility varies depending on the card
manufacturers and types.
NAS RECOMMENDED SPECS (ANE-L7012R MODEL ONLY)
~ For this camera, you are recommended to use a NAS with the following
manufacturer’s specs. Recommended Product : QNAP, Synology
6_ overview
! OVERVIEW
WHAT’S INCLUDED
Please check if your camera and accessories are all included in the product
package. (As for each sales country, accessories are not the same.)
Appearance
Item Name
Quantity
Description
Camera
1
Quick Guide
1
Template
1
Product installation guide
Torx L wrench
1
Used to open the micro SD slot cover
RJ45 waterproof accessory
1
Used to install in humid places
M ` Use installation screws of at least M4, L30 for the installation of this product.
Optional Accessories for Installation
For your easier installation, you can purchase appropriate optional
accessories available.
Model name ANE-L6012R/L7012R
Back Box SBV-A14B
Others
SBP-125HMW (Hanging Mount) SBP-125WMW (Wall Mount) SBP-300WMW/WMW1 (Wall
Mount) SBP-300CMW (Ceiling Mount) SBP-300PMW1 (Pole Mount) SBP-300KMW1 (Corner
Mount) SBP-300BW (Wall Mount Base) SBP-300NBW (Installation Box)
English _7
overview
AT A GLANCE
Appearance
a
Components
a b
b d
c
Item
a Head b Middle Cover
Description A part that contains the lens and the internal body. A cover placed over to fix its position after the head direction has been adjusted.
Item
a Reset Button
b Micro SD Card slot c Inside cover d PoE Connector
Description The button restores all camera settings to the factory default.
Press and hold for about 5 seconds to reboot the system. J If you reset the
camera, the network settings will be adjusted so that DHCP can be
enabled. If there is no DHCP server in the network, you must run the Device
Manager program to change the basic network settings such as IP address,
Subnet mask, Gateway, etc., before you can connect to the network.
Compartment for the Micro SD memory card.
Protective cover for the main body.
Connects to the network and supplies power through Ethernet cable.
8_ overview
! INSTALLATION & CONNECTION
installation & connection
INSTALLATION
J ` This camera is waterproof and in compliance with the IP67 spec, but the
jack connected to the external cable is not. You are recommended to install
this product below the edge of eaves to prevent the cable from being
externally exposed.
Precautions before installation
Ensure you read out the following instructions before installing the camera: ~
It must be installed on the area (ceiling or wall) that can withstand 5 times
the weight of the camera
including the installation bracket. ~ Stuck-in or peeled-off cables can cause
damage to the product or a fire. ~ For safety purposes, keep anyone else away
from the installation site.
And put aside personal belongings from the site, just in case. ~ If the
product is installed with excessive force, it may cause damage to the camera
due to malfunction.
Forcing assembly using non-compliant tools may damage the product.
Disassembling
1. Hold the camera body with both hands as illustrated and use thumbs to
rotate the groove of the base anticlockwise to unlock the middle cover.
Installation
1. Consider the direction to be monitored, attach the template, and drill
holes by following the template. ` Set the < > mark printed on the template to
face the direction of camera monitoring.
2. Connect the camera internal terminal with the corresponding cable.
3. Using 2 tapping screws, fix the camera at 2 holes drilled with a template.
4. Remove all protective films from the camera windows.
5. Unfasten the inner cover bracket until loose. 6. Adjust the lens in a
desired direction by referring
to the “Adjusting the monitoring direction for the camera” section. (page 11)
2. Remove the middle cover by lifting it.
7. Push the colored camera part upward in the direction of the arrow, and
tighten the screws in the direction perpendicular to the ceiling.
J ` Don’t install the screws at an angle.
PUSH
OR
PUSH
English _9
installation & connection
8. Put the middle cover back and rotate it clockwise until it is firmly in
place. Align the insert mark on the camera body and the interlock mark on the middle cover to assemble. M When connecting the cable through the side, remove the wiring hole cover
first before doing so.
How to connect the RJ45 waterproof cable to a LAN cable
1. Insert it through the arrow direction.
2. Connect the LAN connector (male) to the cable.
3. Connect the RJ45 modular jack (female) to the RJ45 connector (male).
J ` Please, keep each of the parts separated.
RJ45 connector (male)
RJ45 modular jack (female) Rubber ring
4. Assemble by rotating the RJ45 modular jack (female) and the RJ45 protection cover clockwise (Follow the arrow).
RJ45 connector protection cover
Back cover
Rubber ring Cable waterproof gasket
5. Assemble by rotating RJ45 protection cover and back cover clockwise
(Follow the arrow). When the back cover is assembled, the cable waterproof
gasket is tightly attached to the cable to make it waterproof.
J ` You must fully assemble it to rotate the back cover up to the end of the
screw thread of the RJ45 connector.
10_ installation & connection
! INSTALLATION & CONNECTION
Outdoor installation
When you install it outside of the building, please waterproof it with
waterproof butyl rubber tape (can be purchased in stores) so that water does
not leak from the gap of the cable connected to the outside.
Adjusting the monitoring direction for the camera
1. Connect the PoE cable. 2. Wrap the black cable jacket (Area A) and the
cable connection area with waterproof (butyl rubber) tape so
that more than half of the butyl rubber tape is overlapped.
J If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
Waterproof butyl tape is made of butyl rubber that can be stretched to twice
its normal length.
Pan
Lens rotation
Tilt
` Adjusting the monitoring direction You can adjust the camera direction only
when the camera is fixed on the ceiling. Where, rotating the camera unit to
the left or right is called Pan, adjusting the tilt is called Tilt, and
turning the lens on its axis is called Rotation.
– The effective range of pan is a total of 350 degrees.
– The effective range of rotation is a total of 360 degrees.
– The effective range of tilt is a total of 75 degrees.
` Methods of adjustment After installing the camera in consideration of the direction to monitor, adjust Pan, Rotation, and Tilt angles.
English _11
installation & connection
INSERTING/REMOVING A MICRO SD MEMORY CARD
J Disconnect the power cable from the camera before inserting the Micro SD memory card. Do not insert the Micro SD memory card while it’s upside down
by force. Otherwise, it may damage the Micro SD memory card. When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended. Disassembly of the product cover should be finished within 5
minutes, or there will be the risk of internal dew condensation. Inserting a
Micro SD Memory Card 1. Remove the middle cover and unfasten screws on the
inside cover
bracket. 2. Rotate it 90° so that the SD cover faces the front, as shown in
the
picture. 3. Completely tilt the camera towards the back.
4. Use the L wrench provided as a tool to release the SD cover.
Removing a Micro SD Memory Card
Gently press down on the exposed end of the memory card as shown in the
diagram to eject the memory card from the slot.
J Before removing the Micro SD card, in <Setup ( )>-<Event>-<Storage>, set the device to <Off> and press the [Apply] button and turn the camera off. If
you turn off the camera or remove the Micro SD memory card that contains data
from the product, the data may be lost or damaged.
5. Slide in the Micro SD card following the direction shown in the picture.
12_ installation & connection
POWERING AND NETWORKING
Connect the PoE device and camera’s PoE connectors.
PoE Router
J Connect to a PoE (Power over Ethernet) enabled router’s PoE connector.
Use PoE (Power over Ethernet) that is compliant with the IEEE802.3af
protocols. ` If you want to connect an external device, you must turn off the
external device before proceeding.
Network Cable Specification
Item Connector Ethernet
Cable Max Distance PoE Support
Contents RJ45
10/100BASE-T Category 5e 100m IEEE 802.3af
Remark 10/100 Mbps DC Resistance 0.125 /m
M ` If you use a cable other than Category 5e standards, 100m of transmission distance is not guaranteed.
English _13
! INSTALLATION & CONNECTION
network connection and setup
You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN
1. Launch an Internet browser on the local PC. 2. Enter the IP address of the
camera in the address bar of the browser.
CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM
Camera
DSL/Cable Modem
INTERNET
External Remote PC
Camera Camera
INTERNET
External Remote PC
Local PC
DDNS Server (Data Center, KOREA)
M A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator. By factory default, the IP address will be assigned from the DHCP server
automatically. If there is no DHCP server available, the IP address will be
set to 192.168.1.100. To change the IP address, use the Device Manager. For
further details on Device Manager use, refer to “Using Device Manager”. (Page
15)
DDNS Server (Data Center, KOREA)
1. Connect the user PC directly with the network camera. 2. Run the Device
Manager and change the IP address of the camera so that you can use the web
browser
on your desktop to connect to the camera. 3. Use the Internet browser to
connect to the web viewer. 4. Move to [Setup] page. 5. Move to [Network]
[DDNS] and configure the DDNS settings. 6. Move to [Basic] [IP & Port], and
set the IP type to [DHCP]. 7. Connect the camera, which was removed from your
PC, directly to the modem. 8. Restart the camera.
M For information on how to set DDNS, refer to the online help of Web Viewer. For information on how to set the IP format, refer to the online
help of Web Viewer.
14_ network connection and setup
! NETWORK CONNECTION AND SETUP
USING DEVICE MANAGER
M Device manager program can be downloaded from <Support>-<Online Tool> menu at Hanwha Vision website (https://www.HanwhaVision.com). More instructions
of Device Manager can be found at
AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is
installed, you can find network camera by using search function.
1. Click
~ Check MAC address at the sticker attached to the camera.
CONFIGURING IP ADDRESS
If you want to change camera network setting,
Configuring Static IP
Manually insert and configure IP address & port information. 1. Click the
camera from the list that you want the change the
IP setting. 2. Click
If using a Broadband Router
~ IP Address : Enter an address falling in the IP range provided by the
Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
~ Subnet Mask : The
~ Gateway : The
M The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router. For more information about port forwarding of the broadband router, refer to
“Port Range Forward (Port Mapping) Setup”. (Page 17)
If the Broadband Router has more than one camera connected Configure the IP related settings and the Port related settings distinctly with each other. ex)
Category
Camera #1
Camera #2
IP related settings
IP Address Subnet Mask Gateway
192.168.1.100 255.255.255.0 192.168.1.1
192.168.1.101 255.255.255.0 192.168.1.1
Port related settings
HTTP Port RTSP Port
8080 554
8081 555
M ` If the
5. Click [Apply] Button. 6. If the success message is displayed, click [OK].
English _15
network connection and setup
Configuring Dynamic IP
Receive IP address from DHCP
~ Example of the Dynamic IP environment – If a Broadband Router, with cameras
connected, is assigned an IP address by the DHCP server – If connecting the
camera directly to modem using the DHCP protocols – If IPs are assigned by the
internal DHCP server via the LAN
1. Click the camera from the list that you want to change the IP setting.
2. Click
AUTOMATICALLY CONFIGURING IP
1. Click the camera from the list that you want to automatically
configure the IP.
ANE-L6012R
2. Click < + > at the main page of device manager. ~ Equipment Setting menu appears.
3. At the menu, click
4. Click [Close] button.
MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be
registered remotely by manually inserting IP information, if the camera is
connected to external network.
1. Click
2. Insert the range of IP address that you search. 3. Select the
and insert HTTP port, ID, and password. 4. Click [Register] button. 5. Check
if camera is registered.
~ Check MAC address at the sticker attached to the camera.
16_ network connection and setup
! NETWORK CONNECTION AND SETUP
PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set
the port range forwarding on the Broadband Router so that a remote PC can
access the camera in it.
Manual Port Range Forwarding
1. From the Setup menu of the Broadband Router, select <Applications &
Gaming> –
2. Select
3. When done, click [Save Settings]. Your settings will be saved.
M Port forwarding setting is an example of setting CISCO IP router. The
settings may differ depending on the connected Broadband Router model. For
more information, refer to the user manual of the applicable router.
Setting up Port Range Forward for several network cameras
~ You can set a rule of Port Forwarding on the Broadband Router device through
its configuration web page. ~ A user can change each port using the camera
setting screen.
When Camera1 and Camera2 are connected to a router :
User
Internet
Broadband Router
Start
End
Protocol
IP Address
3000 3000 TCP/UDP 192.168.1.100
3001 3001 TCP/UDP 192.168.1.101
8080 8080 TCP/UDP 192.168.1.100
8081 8081 TCP/UDP 192.168.1.101
Camera1 (192.168.1.100)
HTTP port
8080
RTSP port
3000
Camera2 (192.168.1.101)
HTTP port
8081
RTSP port
3001
M ` Port forwarding can be done without additional router setup if the router
supports the UPnP (Universal Plug and Play) function. After connecting the
network camera, select the checkbox from the menu
English _17
network connection and setup
CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC
1. Run device manager. It will scan for connected cameras and display them as
a list.
2. Double-click a camera to access. The Internet browser starts and connects
to the camera.
M Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser. CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET On a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access cameras within a Broadband Router’s network by using the camera’s DDNS URL. 1\. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router. 2\. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID M To use DDNS, sign up at the DDNS homepage (http://ddns.hanwha-
security.com) and register the product at [My DDNS]> [Register Product].
18_ network connection and setup
! WEB VIEWER
web viewer
CONNECTING TO THE CAMERA
Normally, you would
1. Launch the Internet browser. 2. Type the IP address of the camera in the
address bar.
ex) · IP address (IPv4) : 192.168.1.100 ; http://192.168.1.100 – the Login
dialog should appear. · IP address (IPv6) : 2001:230:abcd:
ffff:0000:0000:ffff:1111 ; http://[2001:230:abcd:ffff:0000:0000:ffff:1111] –
the Login dialog should appear.
If the HTTP port is other than 80
1. Launch the Internet browser. 2. Type the IP address and HTTP port number
of the camera in the address bar.
ex) IP address : 192.168.1.100:HTTP Port number(8080) ;
http://192.168.1.100:8080 – the Login dialog should appear.
Using URL
1. Launch the Internet browser. 2. Type the DDNS URL of the camera in the
address bar.
ex) URL address : http://ddns.hanwha-security.com/ID – the Login dialog should
appear.
J ` Network connection is disabled in the LAN only environment.
Connecting via UPnP
1. Run the client or operating system in support of the UPnP protocol. 2.
Click the camera name for search.
In the Windows operating system, click the camera name searched from the
network menu. – The login window is displayed.
Connecting via Bonjour
1. Run the client or operating system in support of the Bonjour protocol. 2.
Click the camera name for search.
In the Mac operating system, click the camera name searched from the Bonjour
tab of Safari. – The login window is displayed.
To check the DDNS address
If the camera is connected directly to the DHCP cable modem, DSL modem, the IP
address of your network will be changed each time you try to connect to the
ISP (Internet Service Provider) server. If this is the case, you will not be
informed of the IP address changed by DDNS. Once you register a dynamic IP-
based device with the DDNS server, you can easily check the changed IP when
you try to access the device. To register your device to the
English _19
web viewer
PASSWORD SETTING
When you access the product for the first time, you must register the login
password.
J For a new password with 8 to 9 digits, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 to 15 digits, you must use at least 2 types of those mentioned. – Special characters that are allowed. : ~!@#$%^&*( )_-+={ }[
]|;:”< >.,?/ Space is not allowed for password. For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords. If you lost your password, you can press the
[RESET] button to initialize the product. So, don’t lose your password by
using a memo pad or memorizing it.
LOGIN
Whenever you access the camera, the login window appears. Enter the User ID
and password to access the camera.
1. Enter “admin” in the
2. Enter the password in the
If you have logged in successfully, you will the Live Viewer screen.
J When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted. M You will experience the best video quality if the screen size is 100%.
Reducing the ratio may cut the image on the borders.
CAMERA WEB VIEWER SETUP
1. Click the [Setup ( )] icon. 2. The Settings window appears. 3. You can
configure settings for the camera’s basic information, video, network, event,
analysis, and system
over the network. 4. Click <Help ( )> to view detailed descriptions of each
function.
20_ web viewer
! APPENDIX
appendix
TROUBLESHOOTING
PROBLEM
SOLUTION
No video is displayed when accessing the plug-in free webviewer on Safari via HTTPS.
~ On the authentication popup window prompted when initially accessing https,
click “View Authentication Certificate” and select the “Always trust when
connecting to the designated webviewer IP” check box.
~ If the webviewer continues failing to display a video after you select
“Next” on the message window below, press the command key + Q to exit the
Safari browser, access again and follow the procedures stated above.
I can’t access the camera from a web browser.
~ Check to make sure that the camera’s Network settings are appropriate.
~ Check to make sure that all network cables have been connected properly.
~ If connected using DHCP, verify that the camera is able to acquire dynamic
IP addresses without any problem.
~ If the camera is connected to a Broadband Router, verify that port
forwarding is properly configured.
Viewer got disconnected during monitoring.
~ Connected Viewers become disconnected upon any change to camera or network
configurations.
~ Check all network connections.
No video is displayed when I newly access the webviewer or connect streaming to the client.
~ The maximum number of profiles available is 3. The connection may be lost if you use 4 or more of profiles. Example) If you access MJPEG, H.264 and H.265 and then access with a different profile, the connection will be lost.
The camera connected to the network is not detected in the Device Manager ~ Turn off the firewall settings on your PC and then search the camera again. program.
Images overlap.
~ Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
~ If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
PROBLEM
SOLUTION
~ Verify the settings in the following sequence:
A. Check <Data & Time> settings. B. The
~ Check if the memory card is defective.
Cannot record into the Micro SD card. ~ When replacing the Micro SD card, it
must be done while the power is disconnected from the product.
Micro SD card is inserted but the camera does not operate properly.
~ Check if the memory card is inserted in the proper direction. Operation of
memory card that is formatted by other devices is not guaranteed with this
camera unit
~ Format the memory card again in
Cannot record in the NAS.
~ Confirm that the information registered in the NAS is correct.
It reports that NAS setting has failed.
~ Confirm that the IP address of the NAS is valid.
~ Confirm that the ID/password of the NAS is valid.
~ Confirm that you can access the folder designated as the default folder
using the ID of the NAS.
~ Confirm that the NAS SMB/CIFS items are unchecked.
~ Confirm that the NAS IP address and the camera IP address are in the same
format. ex) The NAS & camera subnet mask initial value is 255.255.255.0. If
the IP address is 192.168.20.32 then the NAS IP address should be in the range
of 192.168.20.1~192.168.20.255.
~ Check whether you tried to access as another user without formatting the
default folder saved or used.
~ Confirm that you used recommended NAS equipment.
English _21
Any changes or modifications in construction of this device which are not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment. This device complies with part 15
of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation. This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Hanwha Vision cares for the environment at all product manufacturing stages,
and is taking measures to provide customers with more environmentally friendly
products. The Eco mark represents Hanwha Vision’s devotion to creating
environmentally friendly products, and indicates that the product satisfies
the EU RoHS Directive.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate
collection systems) This marking on the product, accessories or literature
indicates that the product and its electronic accessories (e.g. charger,
headset, USB cable) should not be disposed of with other household waste at
the end of their working life. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, please separate these items
from other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources. Household users should contact either
the retailer where they purchased this product, or their local government
office, for details of where and how they can take these items for
environmentally safe recycling. Business users should contact their supplier
and check the terms and conditions of the purchase contract. This product and
its electronic accessories should not be mixed with other commercial wastes
for disposal.
Correct disposal of batteries in this product (Applicable in the European
Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries
in this product should not be disposed of with other household waste at the
end of their working life. Where marked, the chemical symbols Hg, Cd or Pb
indicate that the battery contains mercury, cadmium or lead above the
reference levels in EC Directive 2006/66. If batteries are not properly
disposed of, these substances can cause harm to human health or the
environment. To protect natural resources and to promote material reuse,
please separate batteries from other types of waste and recycle them through
your local, free battery return system.