tp-link UB500 Plus Long Range Bluetooth USB Adapter User Guide

tp-link UB500 Plus Long Range Bluetooth USB Adapter

Specifications

• Product Name: Long Range Bluetooth USB Adapter UB500 Plus
• Model: UB500 Plus
• Brand: TP-Link
• Connectivity: Bluetooth
• Range: Long Range

Chapter 3: Connect to a Computer
To connect the adapter to your computer:

1. Disable all existing Bluetooth devices from Device Manager on Windows.
2. Insert the adapter into a USB port on your computer directly.

Chapter 4: Install Bluetooth Driver

To install the Bluetooth driver:

1. Download the driver from https://www.tp-link.com/download-center.

FAQ
Q: Where can I find support and warranty information?
A: For support and warranty, please visit http://www.tp-link.com/support.

About This Guide

This guide is a complement to Quick Installation Guide. The Quick Installation Guide instructs you on quick installation, and this guide provides the product overview and detailed instructions for each steps.
When using this guide, please notice that features available of the adapter may vary by model and software version. The adapter’s availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual experience.

Conventions
In this guide, the following conventions are used:

Teal Underline

| Hyper links are in teal italic. You can click to redirect to a website or a specific section.

Teal

| Contents to be emphasized and texts on the web page are in teal, including the menus, items, buttons, etc.

Note:

| Ignoring this type of note might result in a malfunction or damage to the device.

Tips:

| Indicates important information that helps you make better use of your device.

*For support and warranty, please visit: http://www.tp-link.com/support
†To ensure compatibility, you may need to update the adapter’s drivers after an OS update. You can check full list of supported OS in the download center at tp-link.com/download-center.

More Info

• The latest software and utility can be found at https://www.tp-link.com/download-center
• The Quick Installation Guide (QIG) can be found where you find this guide or inside the package of the product.
• Specifications can be found on the product page at https://www.tp-link.com
• Our Technical Support contact information can be found at the Contact Technical Support page at https://www.tp-link.com/support
• A TP-Link Community is provided for you to discuss our products at https://community.tp-link.com

Get to Know About Your Adapter

This chapter introduces what the adapter can do.

TP-Link Long Range Bluetooth USB Adapter supports advanced Bluetooth 5.3 and enables wireless connectivity with a wide range of devices such as computers, printers, phones, headsets, speakers, keyboards, controllers, etc.
Plug in Win 11/10/8.1/7 system to enjoy a wireless communication with Bluetooth-enabled devices.

• Supports Windows 11/10/8.1/7
• Backward compatible with Bluetooth 5.2/5.0/4.0 devices
• Bluetooth Low Energy technology for energy-saving wireless connectivity
• Adjustable, Multi-Directional Antenna improve user experience and performance in different environments.

Connect to a Computer

This chapter introduces how to connect the adapter to your computer.

1.  Before you start using your adapter, disable all existing Bluetooth devices (both built-in and third party) from the Device Manager on Windows.
   Note:
   To go to Device Manager: Right-click This PC or My Computer, select Manage, go to Device Manager and disable all existing Bluetooth devices.

2. Insert the adapter into a USB port on your computer directly.

• The image is for demonstration only.

Note:
you can try to adjust the direction of the antenna for a better performance.

Install Bluetooth Driver

This chapter introduces how to install your adapter’s driver, pair with your Bluetooth devices and uninstall your driver. The adapter is equipped with a Driver Setup Wizard, which can guide you through the installation process.
This chapter includes the following sections:

• Install Bluetooth Adapter’s Driver
• Pair With Your Bluetooth Devices
• Uninstall Bluetooth Adapter’s Driver

Install Bluetooth Adapter’s Driver

1. Download the driver at https://www.tp-link.com/download-center
   Tip:
   For Windows 11/10/8.1 system, the driver installation will automatically start when connected to the internet. If not, please download the driver manually.

2. Extract the downloaded file and run the Setup.exe to start driver installation.
   

3. Follow the instructions to complete installation.

4.  Once the process is finished, restart your computer.

Notes:

• Your TP-Link Bluetooth USB adapter will be listed in the Device Manager when the driver is installed correctly.
• If the driver installation fails, disable the antivirus software and firewall, then try again.
• In Windows 7, if a Windows Security message pops up, refer to https://www.tp-link.com/faq-2760.html

Pair With Your Bluetooth Devices

For Windows 7

1. Open Start menu to access Devices and Printers.

2. Select Add Device to choose the device that you want to pair with your computer.

3. Select the found-out device from the list and click Next.
   Note: Make sure your Bluetooth device is set to be discoverable.

4. Click Finish when completing the pairing.

Note:
During the pairing you may be prompted to enter the pairing code. You need to enter the identical code to both devices.

For Windows 8.1:

1. Open Start menu, type Bluetooth to access Bluetooth settings.
2. Toggle on Bluetooth.
3. Select your Bluetooth device and follow the on screen instructions to complete pairing.

For Windows 11/10:

1. Open Start menu, type Bluetooth to access Bluetooth settings.
2. Click Add Bluetooth or other device to scan for Bluetooth devices.
3. Select your Bluetooth device from the list and follow the on screen instructions to complete pairing.

Note :

1. Make sure your Bluetooth device is set to be discoverable.
2. If the Bluetooth icon doesn’t appear, refer to Troubleshooting->T1.
3.  During the pairing, you may be prompted to enter the pairing code. You need to enter the identical code to both devices.

Uninstall Bluetooth Adapter’s Driver
Go to Start > All Programs > TP-Link and find the model you want to uninstall. Follow the on-screen instructions to complete the uninstallation.

Note :
You can also remove the driver from Windows Device Manager:

1. Go to Windows Device Manager find the adapter.
2.  Right-click the adapter and select Uninstall.
3. Follow the instructions to complete the uninstall.

Troubleshooting

T1. What should I do if the Bluetooth icon doesn’t appear?

• Make sure you have turned on the Bluetooth in Windows settings.
• If there are other Bluetooth devices on the computer, disable them in Device Manager, then insert the adapter and try again.

T2. Why the adapter is not working with my Bluetooth device?

•  Make sure your device has BLUETOOTH function.
• Make sure you have installed the latest Bluetooth driver on the computer. You can check the published driver versions from https://www.tp-link.com/download-center
• For devices with non-standard Bluetooth protocols, such as Logitech Mouse, there may be some compatibility problems.

If you still have questions and need further help, please refer to https://www.tp-link.com/faq-2316.html

FCC compliance information statement

Product Name: Long Range Bluetooth USB Adapter
Model Number: UB500 Plus

Responsible party:
TP-Link USA Corporation

• Address: 10 Mauchly, Irvine, CA 92618
• Website: https://www.tp-link.com/us/
• Tel: +1 626 333 0234
• Fax: +1 909 527 6804
• E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2.  This device must accept any interference received, including interference  that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for
an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter. This equipment has been SAR-evaluated for use in hand. SAR measurements are based on a 5mm spacing from the body and that compliance is achieved at that distance.
We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
Issue Date: 24/06/12

CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
OPERATING FREQUENCY (the maximum transmitted power)
2402~2483.5MHz: 9.5dBm

EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2011/65/EU and (EU)2015/863.
The original EU Declaration of Conformity may be found at https://www.tp- link.com/support/ce.

RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
This device has been tested and meets the ICNIRP exposure guidelines and the European Standard EN 62209-2. SAR is measured with this device at a separation of 0.5 cm to the body, while transmitting at the highest certified output power level in all frequency bands of this device. Carry this device at least 0.5 cm away from your body to ensure exposure levels remain at or below the as-tested levels.

UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of Conformity may be found at https://www.tp- link.com/support/ukca

Canadian Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1.  This device may not cause interference.
2. This device must accept any interference, including interference that may

Radiation Exposure Statement:
This EUT is compliance with SAR for general population/uncontrolled exposure limits in RSS-102 and had been tested in accordance with the measurement methods and procedures specified in IEEE 1528 and IEC 62209. This equipment should be installed and operated with minimum distance 5 mm between the radiator and your body. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)

Safety Information

• Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
• Do not use the device where wireless devices are not allowed.
• This equipment can be powered only by equipments that comply with Power Source Class 2 ( PS2) or Limited Power Source(LPS) defined in the standard of IEC 62368-1.
• Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.
• Operating Temperature: 0℃~40℃ (32℉ ~104℉)
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Long Range Bluetooth USB

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Explanation of the symbols on the product label

symbols may vary from products.

References

• Link: Simple, secure one-click payments
• TP-Link Community
• WiFi Networking Equipment for Home & Business | TP-Link
• Update System Patches if Windows 7 cannot verify the digital signature of TP-Link driver software
• Regulatory Compliance | TP-Link
• WiFi Networking Equipment for Home & Business | TP-Link

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