ECOVACS DEEBOT N20 PRO Robot Cleaner Instruction Manual

: July 4, 2024
: ECOVACS

Table of Contents

DEEBOT N20 PRO Robot Cleaner
Product Information:
Specifications:
- Product Usage Instructions:
Safety Instructions:
General Usage Guidelines:
- Frequently Asked Questions (FAQ):
Q: What should I do if the appliance’s suction intake is
Q: Can children use this product unsupervised?
Q: How should I handle the power cord?

DEEBOT N20 PRO Robot Cleaner

Product Information:

Specifications:

Model: CH2405
Voltage: 14.4 V
Battery Capacity: 4,800mAh
Dimensions: 353mm x 351mm x 96mm
Weight: 218mm x 73mm x 111mm

Product Usage Instructions:

Safety Instructions:

When using the appliance, follow these safety instructions:

Read all instructions before using the appliance.
Avoid use by unsupervised individuals, especially
children.
Clear the cleaning area of obstacles and potential entanglement
hazards.
Ensure the appliance can detect steps or stairs to prevent
falls.
Use only as described in the manual and with recommended
attachments.

General Usage Guidelines:

Avoid putting objects into the suction intake.
Keep the intake clear of dust, lint, and hair to maintain
proper airflow.
Avoid damaging the power cord and replace it if damaged by the
manufacturer or service agent.

Frequently Asked Questions (FAQ):

Q: What should I do if the appliance’s suction intake is

blocked?

A: Do not use the appliance if the suction intake is blocked.
Clear any obstructions to ensure proper airflow.

Q: Can children use this product unsupervised?

A: No, this product is not intended for use by individuals,
including children, who require assistance unless supervised by a
responsible person for their safety.

Q: How should I handle the power cord?

A: Avoid pulling on or carrying the appliance by the power cord,
using it as a handle, closing doors on it, or running the appliance
over it. Keep it away from hot surfaces and sharp edges.

/Instruction Manual

6. 7. 8. 9. 10. -5°C40°C 11. 12. 13. 14. 15. 16.

22. CH2405 8DC 14.4 V 4,800mAh
26. 27. 28. 29. 30. ECOVACS ROBOTICS 31. 32. 33. CH2405
3 JA

3
RF 20 cm
II

OZMO Pro 2.0 DKX55

OZMO Pro 2.0

DKX56

JA 4

/ / /
/
5

DKX55

OZMO Pro 2.0

Wi-Fi

5 JA

DKX56

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DEEBOT DEEBOT DEEBOT 8 m

3 10 cm

DEEBOT DEEBOT 60 mm

300 kHz DEEBOT ECOVACS 50

DEEBOT DEEBOT

DEEBOT

7 JA

1

3

2
DEEBOT

0.5m (1.64′)

(4.92′) > 1.5m

JA 8

ECOVACS HOME
ECOVACS HOME DEEBOT 1. QR

2.ECOVACS HOME
ECOVACS HOME
DEEBOT
3 DEEBOT
3s

DEEBOT
Wi-Fi
· 2.4 GHz 2.4/5 GHz · 802.11b/g/n IPv4 · VPN · · WPA WPA2 TKIPPSKAES/CCMP · WEP EAP · Wi-Fi 1-11 1-13 · / SSID · WPA2

Wi-Fi

Wi-Fi Wi-Fi

2D/ ECOVACS HOME ECOVACS HOME

9 JA

DEEBOT

6.5

DEEBOT
DEEBOT DEEBOT DEEBOT

· · · ECOVACS HOME
ECOVACS HOME https://www.ecovacs.com/global
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1 2

2

3 6

6 12

3 6

/

ECOVACS HOME https:// www.ecovacs.com/global

1

2

3

1
2

3

4

5

1

ECOVACS HOMEECOVACS https://www.ecovacs.com/global

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5 1.5

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Wi-Fi Wi-Fi

1

ECOVACS HOME

2.4GHz2.4/5GHz

RESET Wi-Fi
5 GHz 2.4GHz2.4/5GHz

ECOVACS HOME

2

3

DEEBOT

4

5

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6

040

7

/

8

ECOVACS HOME

9

(

)

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10

11

12

13

14

Do Not DisturbAuto Resume Auto Resume

. Do Not Disturb

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DEEBOT LWH mm LWH mm

20 V 1 A

Wi-Fi 100 mW https://www.ecovacs.com/global

DKX55/DKX56 6.5
CH2405 100V 50-60 Hz 0.5 A
20 V 1 A 35335196 21873111

QR

JA 16

Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical Appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE
USING THIS APPLIANCE
SAVE THESE INSTRUCTIONS
1. This product is not intended for use by individuals (including children) who require assistance unless supervised or instructed by a person responsible for their safety. Please ensure that children do not play with this product.
2. Clear the area to be cleaned. Remove power cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.
3. If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.
4. Only use as described in this manual. Only use attachments recommended or sold by the manufacturer.
5. Please make sure your power supply source voltage

matches the power voltage marked on the Docking Station. 6. For INDOOR household use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments. 7. Use only the original rechargeable battery and Docking Station provided with the Appliance from the manufacturer. Non- rechargeable batteries are prohibited. 8. Do not use without dust bin and/or filters in place. 9. Do not operate the Appliance in an area where there are lit candles or fragile objects. 10. Do not use in extremely hot or cold environments (below -5°C/23°F or above 40°C/104°F). 11. Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts. 12. Do not operate the Appliance in a room where an infant or child is sleeping. 13. Do not use Appliance on wet surfaces or surfaces with standing water. 14. Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance. 15. Do not use Appliance to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present. 16. Do not use Appliance to pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.

17 EN

17. Do not put objects into the suction intake. Do not use if the suction intake is blocked. Keep the intake clear of dust, lint, hair, or anything that may reduce air flow.
18. Take care not to damage the power cord. Do not pull on or carry the Appliance or Docking Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces.
19. If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.
20. Do not use the Docking Station if it is damaged. The power supply is not to be repaired and not to be used any longer if it is damaged or defective.
21. Do not use with a damaged power cord or receptacle. Do not use the Appliance or Docking Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.
22. The lithium battery type suitable for CH2405 is max. 8 cells, max. nominal voltage DC 14.4 V, and rated capacity 4,800 mAh.The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
23. Turn OFF the power switch before cleaning or maintaining the Appliance.
24. The plug must be removed from the receptacle before

cleaning or maintaining the Docking Station. 25. Remove the Appliance from the Docking Station, and
turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance. 26. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance. 27. Please dispose of used batteries according to local laws and regulations. 28. Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire. 29. When not using the Docking Station for a long period of time, please unplug it. 30. The Appliance must be used in accordance with the directions in this Instruction Manual. ECOVACS ROBOTICS cannot be held liable or responsible for any damages or injuries caused by improper use. 31. The robot contains batteries that are only replaceable by skilled persons. To replace the robot’s battery, please contact Customer Service. 32. If the robot will not be used for a long time, power OFF the robot for storage and unplug the Docking Station. 33. WARNING: For the purposes of recharging the battery, only use the detachable supply unit CH2405 provided with the Appliance.

EN 18

Device Update Typically, some devices are updated bi-monthly, but not always so specific. Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.
To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter.
Ensure the robot is always connected to a network, for smart features to function properly.
Class II
Short-circuit-proof safety isolating transformer
Switch mode power supply
For indoor use only
Direct current
Alternating current
Read all instructions before using (this appliance)
Time-lag miniature fuse-link

PACKAGE CONTENTS

Robot

Docking Station

Plugs

Side Brush

Instruction Manual
Instruction Manual

OZMO Pro 2.0 Vibrating Mopping System and Vacuum Module (DKX55)

OZMO Pro 2.0 Vibrating Mopping System

Washable Mopping Pad

Vacuum Module (pre-installed)

Water Tank and Mopping Pad Module (DKX56)

Reservoir (pre-installed)

Mopping Pad Plate

Washable Mopping Pad

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

19 EN

PRODUCT DIAGRAM
Robot
Navigation Module
Obstacle Avoidance Module

Top Cover Buttons Bumper

Buttons
Short Press: Return to charge
Short Press: Start/Pause/Continue Long Press: Power on/off
Short Press: Start/End Spot Clean Long Press: Child Lock
RESET Button Connect to APP: Short press RESET button and follow voice prompts to connect to the App. Restore to default settings: Press and hold RESET Button for 5 s. After you hear the voice prompt, the startup music will be played and the robot will be restored to default settings.

Charging Contacts

Data Transfer Port For professional maintenance
personnel use only.
Wi-Fi Status Indicator
Edge Sensor

Bottom View (DKX55) Anti-drop Sensor Carpet Detection Sensor Brush
Vacuum Module
OZMO Pro 2.0 Vibrating Mopping System Reservoir
Washable Mopping Pad
Dust Bin Filter Sponge Filter

EN 20

Universal Wheel Side Brush Brush
Release Button Driving Wheels
Water Inlet Reservoir
Release Button
Dust Bin Handle Filter Net
Release Button

Bottom View (DKX56) Anti-drop Sensor Carpet Detection Sensor
Brush
Mounting Slots for Mopping Pad Plate Reservoir
Mopping Pad Module Mopping Pad Plate
Washable Mopping Pad

Docking Station

Universal Wheel Side Brush
Brush Release Button Driving Wheels

Charging Contacts
Plug Installation Holes Cable Trunking

Power Plug

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

21 EN

SENSORS

Name
Navigation Module
Obstacle Avoidance
Module
Anti-drop Sensor
Carpet Detection
Sensor

Functional Description
By utilizing the principle of triangulation, which involves emitting and receiving laser beams reflected by surrounding objects, precise distance measurement information between the DEEBOT and nearby objects can be calculated through algorithms. When the DEEBOT moves within a certain environment, the positions of surrounding objects are determined to create a spatial map of the DEEBOT’s surroundings. The measurement range is 8 m.
With three sets of infrared transmitter and receiver pairs, it operates on the principle of infrared reflection to gauge obstacle distances by signal strength. The maximum detection range is approx. 10 cm.
With infrared distance measurement, the infrared sensor can detect the distance between the bottom of DEEBOT and ground. DEEBOT will not move forward when there are stairs in front or the identified distance exceeds the preset threshold, realizing the Anti-drop. The trigger distance is approx. 60 mm.
The ultrasound probe can emit ultrasonic waves with a frequency of 300KHZ. The energy of the ultrasonic waves is absorbed by the carpet. If the reflected energy is below the threshold, the DEEBOT recognizes the presence of the carpet. According to ECOVACS lab tests, currently, over 50 types of carpets available on the market can be identified.

Edge Sensor

With infrared distance measurement, DEEBOT can detect the distance between itself and objects on its right side. When there is a wall or obstacle on the right side, DEEBOT will perform edge cleaning to avoid missing spots or collisions.

Anti-collision Sensor

When the transmitted signal is blocked by an obstacle, the signal receiver will not be able to receive the signal. With this principle, the robot will avoid obstacles when colliding with them.

NOTES BEFORE CLEANING
Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.
During the first use, make sure each room door is open to help DEEBOT fully explore your house.
It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
Put away objects including cables, cloths and slippers, etc. on the floor to improve the cleaning efficiency. Before using the product on a rug with tasseled edges, please fold the rug edges under. Please do not stand in narrow spaces, such as hallways, and make sure not to block sensors.

EN 22

QUICK START
Please remove all protective materials before use. 1 Installation The sound of Click indicates proper installation.

3 Install Plugs (for homes with baseboards) Remove the protective sticker and insert the sticky end into the installation holes.

Click

2 Place the Docking Station
Keep the area around the Docking Station clear of objects, especially objects with reflective surfaces. Note: It is recommended to place the Docking Station on a hard floor to experience complete DEEBOT functions.

0.5m (1.64′)

(4.92′) > 1.5m

23 EN

DOWNLOAD THE ECOVACS HOME APP
To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME App. 1. Scan the QR Code under the Top Cover to download the App.
Under the Top Cover
2. Search ECOVACS HOME to download the App.
ECOVACS HOME
POWER ON DEEBOT
Press and hold for 3 seconds to power on DEEBOT.
3s

CONNECT DEEBOT WITH APP
Wi-Fi Network Requirements:
· You are using a 2.4 GHz or 2.4/5 GHz mixed network. · Your router supports 802.11b/g/n and IPv4 protocol. · Do not use a VPN (Virtual Private Network) or Proxy Server. · Do not use a hidden network. · WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. · WEP EAP (Enterprise Authentication Protocol) is not supported. · Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency). · If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network. · Please enable the WPA2 on your router.

Wi-Fi Indicator

Flashing slowly Flashing quickly
On

Disconnected to Wi-Fi Connecting the App Connected to Wi-Fi

Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use the ECOVACS HOME App, which is constantly updated. You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product. If you do not agree with our Privacy Policy and User Agreement, some of the aforementioned intelligent functions cannot be realized through the ECOVACS HOME App, but you can still use the basic functions of this product for manual operation.

EN 24

CHARGE DEEBOT
Short press to recall DEEBOT to enter the Docking Station to charge.
6.5
Short press
OPERATE DEEBOT
Remove the Mopping Pad Plate/Module before mapping. When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues. For example, DEEBOT may get stuck under the furniture. Please refer to the following solutions: Raise your low sitting furniture if possible; Cover the bottom of the furniture; Set up Virtual Boundary via the App. Before first vacuuming, please make sure DEEBOT is in the Docking Station and fully charged. Short press to start cleaning and mapping.
Short press
Note: · Do not frequently remove washable mopping pads. · Do not use a rag or any other object to scratch the Moping Pad Plate. · When the ECOVACS HOME App prompts that the mops need to be replaced,
please replace them in time. Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com/global.

REGULAR MAINTENANCE
Maintenance Frequency
To ensure optimal performance, perform maintenance tasks and replace parts at the following frequencies:

Part

Maintenance Frequency

Replacement Frequency

Washable Mopping Pads After each cleaning

Every 1-2 months

Side Brush

Every 2 weeks

Every 3-6 months

Brush

Every week

Every 6-12 months

Filter

Every week

Every 3-6 months

Navigation Module

Obstacle Avoidance Module

Anti-drop Sensors

Carpet Detection Sensor Edge Sensor

Every week

/

Bumper

Charging Contacts

Universal Wheel

Note: Explore more accessories in the ECOVACS HOME App or at https://www. ecovacs.com/global.
25 EN

Maintain Dust Bin
1

2

3

MAINTAIN BRUSH AND SIDE BRUSH
Brush 1
2

3

4

5

Side Brush 1

Note: Completely dry the Filter before use. It is recommended that you purchase filters and cleaning tools from the ECOVACS HOME App store or the official ECOVACS online store at https://www. ecovacs.com/global.
EN 26

MAINTAIN OTHER COMPONENTS

Navigation Module

Obstacle Avoidance Module

Anti-drop Sensors

Storage
Press the Power Button for 5 s to power the robot off. Make sure to fully charge and power OFF the robot before storing it. Recharge it every 1.5 months to prevent the battery from over-discharging.

Edge Sensor

Bumper

Charging Contacts

Please note that the robot cannot charge when powered OFF. when the robot is not in use, it is recommended to keep it powered ON and charging, to prepare for the next cleaning cycle. If the battery becomes over-discharged or remains unused for an extended period, the robot may not charge properly. In this case, please contact us for assistance. Do not attempt to disassemble the battery on your own.

Universal Wheel

Driving Wheels

27 EN

TROUBLESHOOTING

No.
1 2 3
4

Malfunction
The robot is not able to connect to ECOVACS HOME App.

Possible Cause
Incorrect Wi-Fi username and password entered. The robot is not within range of your home Wi-Fi signal.
The robot is not in the configuration state.
You are not using a 2.4GHz or 2.4/5 GHz mixed network.

Incorrect app installed.

The map is lost.

The map might be lost if you move the robot when cleaning.

Unable to create the furniture map in the App.

The robot does not start cleaning from the Station.
Moving the robot during cleaning might cause the map to be lost.
Auto cleaning is not finished.

The Station is incorrectly placed.

No signal found. Unable to return to the Station.

The Station is out of power or manually moved. The robot does not start cleaning from the Station.

Solution
Make sure to enter correct Wi-Fi username and password entered. Make sure that the robot is within range of your home Wi-Fi signal. When the robot is powered on, press the RESET Button and release it after hearing the voice prompt for starting network setup. The Wi-Fi indicator will flash, indicating that the robot is in the configuration state. The robot currently does not support 5 GHz networks. Please use the 2.4 GHz or 2.4/5 GHz options instead. Please download and install the ECOVACS HOME App. Move the robot to the front of the Station to retrieve the map. Find the restored map in Map Management and tap “Use This Map” to retrieve it. If this issue persists, please restart mapping. The robot must start cleaning from the Station.
During cleaning, do not move the robot.
Make sure the robot automatically return to the Station after cleaning. Please place the Station correctly according to the instructions in the [CHARGE DEEBOT] section. Check whether the Station is connected to the power supply. Do not manually move the Station.
It is recommended that the robot start cleaning from the Station.

The charging route is blocked. For example, the door of the room with the Station is closed.

Keep the charging route clear.

5

The robot returns to the Station before it has finished cleaning.

The room is so large that the robot needs to return to recharge.
The robot is unable to reach certain areas blocked by furniture or barriers.

Please enable Auto Resume. For more details, please follow the App instructions.
Tidy up the area to be cleaned by putting furniture and small objects in their proper place.

EN 28

No. Malfunction

Possible Cause

Solution

The Station is not connected to the power supply.

Make sure the Station is connected to the power supply and its indicator light is on.

Make sure that the robot’s Charging Contacts have full contact with the

The robot’s Charging Contacts are not fully in contact with Station’s, and the button flashes. Check whether the robot’s and Station’s

6

The robot is unable to the Station’s. charge.

Charging Contacts are dirty. Please clean these parts according to the instructions in the [REGULAR MAINTENANCE] section.

The battery temperature is too high or too low.

Please charge and use the robot within the temperature range of 0-40.

The battery over-discharges due to prolonged periods of non-use.

It is recommended that you use this product regularly. If charging issues occur due to prolonged non-use, please contact customer service for assistance.

The Brush/Side Brush is entangled, or the Dust Bin/Filter It is recommended to clean the Brush, Side Brush, Dust Bin, Filter, etc.

7

The robot is very loud is blocked. during cleaning.

regularly.

The robot is in Strong Mode.

Switch to Standard Mode.

The robot is tangled with objects on the floor (electrical

The robot will try various ways to free itself. If it is unsuccessful, manually

The robot gets stuck wires, curtains, carpet fringing, etc.)

remove the obstacles and restart.

8 while working and

stops.

The robot might be stuck under furniture with an entrance Please raise the furniture, set a physical barrier, or set a Virtual Boundary

of similar height.

via the ECOVACS HOME App.

Before cleaning, please tidy up scattered wires, slippers, and other objects

During cleaning, the Objects such as wires and slippers placed on the ground on the ground as much as possible. If there is any area missed during

robot may encounter may obstruct the robot.

cleaning, the robot will correct it automatically. Please refrain from

issues like a

interfering (such as moving the robot or blocking its route).

disorderly route, biased movement, repeated passes over the same spots, and

The Driving Wheels may slip on the ground when the robot climbs steps, thresholds, and door bars, which can affect its ability to navigate the entire home environment.

It is recommended to close the door of the affected area and cleaning it separately. After cleaning, the robot will return to its starting location. Please feel confident in using this method.

9 missing small areas. On freshly waxed or polished floors, as well as smooth

(If a large area is

tiles, there may be less friction between the Driving

Please wait for the wax to dry before cleaning.

temporarily missed, Wheels and the floor.

rest assured that the

robot will

Due to different home environments, some areas cannot Tidy up the home environment to ensure that the robot can enter for

autonomously return be cleaned.

cleaning.

to ensure thorough

cleaning.)

The Navigation Module may be dirty or blocked by foreign objects.

Wipe it with a clean, soft cloth or clear any foreign objects.

29 EN

No. Malfunction

10

Dust leakage occurs during working.

11

The Reservoir/Dust Bin drops off.

Possible Cause
The outlet of the Dust Bin is blocked by foreign objects. It is not properly installed.

12

Driving Wheels are stuck.

Driving Wheels are tangled or obstructed by foreign objects.

The robot fails to 13 perform Auto
Resume.

The robot is in Do Not Disturb mode. The robot does not automatically return to the Station.

The schedule has been canceled. The cleaning task is

14

not conducted at the scheduled time.

The robot’s battery is low.

The robot is in Do Not Disturb mode.

Solution
Remove the Dust Bin and clear the foreign objects on the outlet.
Make sure it clicks into place.
Rotate and press the Driving Wheels to check for any wrapping or obstruction by foreign objects. If any foreign objects are found, please clean them promptly. If this issue persists, please contact customer service for assistance. The robot cannot perform Auto Resume in Do Not Disturb mode. Auto Resume will not take effect if you manually move the robot back to the Station.
Reschedule the cleaning task.
Charge it. The robot cannot perform scheduled cleaning in Do Not Disturb mode.

EN 30

TECHNICAL SPECIFICATIONS

Model

Rated Input

20 V 1 A

Charging Time

Docking Station

Rated Input

Rated Output DEEBOT Dimensions (LWH mm)

Docking Station Dimensions (LWH mm)

Output power of the Wi-Fi module is less than 100 mW.
Note: Technical and design specifications may be changed for continuous product improvement. Explore more accessories at https://www.ecovacs.com/global.

DKX55/DKX56 6.5 h
CH2405 100V ~ 50-60 Hz 0.5 A
20 V 1 A 35335196 21873111

Please use the mobile camera to scan the QR code and obtain the user guide.

31 EN

Ecovacs Home Service Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street, Wuzhong District, Suzhou, Jiangsu, China.