RetailNext Aurora V2.2 Installation Guide

RetailNext Aurora V2.2 Setup and Installation Manual

Overview

Technical specifications.

expandable via microSD card
Wireless| WiFi 802.11a/b/g/n/ac, Bluetooth 5.1
Security| TLS 1.2 with AES 256-bit encryption
Certifications| FCC, CE, MIC (japan), UKCA, TUV SUD

I. This section describes the test setup procedure for RetailNext Aurora V2.2
Aurora is a plug-and-play device, so simply powering on the device is sufficient to make it operational. No configuration is necessary. By default, Aurora does not intentionally transmit any WiFi or BLE signals.
Aurora is powered via a standard Power over Ethernet (PoE) injector or switch. If you do not have a standard PoE injector or switch available, please advise RetailNext so we can ship an injector along with the unit. Note that the PoE injector is a standard 3rd
party device that is certified separately by the 3rd part vendor, and is not to be included as part of the Aurora certification.
Plug a standard Cat5e or Cat6 ethernet cable into the open ethernet port on the underside of the Aurora (Figure 1). This is the port that is closest to the bottom plate of the Aurora. You can move the white plastic latch and “flip up” the port to make it easier to access.

Now plug the other end of the ethernet cable into the “Data/Power out” port of the PoE injector (Figure 2). Lastly, plug the PoE injector into a power outlet.

The LED on the side of the Aurora will illuminate green for a few seconds to indicate that it is powering up. The power-on process takes a couple of minutes. Once the process is complete, the LED will flash green and blue.
II. This section describes the Installation procedure for RetailNext Aurora V2.2
Position Aurora 3’ – 4’ away from the entrance and centered. Call RetailNext prior to mounting.
Do not drill any holes until you get RetailNext approval. If supplied, mount the Secondary Unit 25’ from Aurora use the same methods (Secondary Unit mount plate is similar to the Aurora).

Disclaimer: This document assumes you have installation tools, cable termination experience, and installation skills.
Do not plug in any POE injector into the Secondary Unit Port or Secondary Unit. Doing so will cause damage to the unit and it may become unresponsive.

Hardare Requirements:

• Aurora Sensor
  (Do Not Plug POE into Secondary Unit Port).

• Secondary Unit
  (Do Not Plug POE into Secondary Unit).

• CAT5e or better cable.

• RJ45s.

• POE switch.

Drop Pole Instructions (Both Aurora Sensor and Secondary Unit):

1. Insert screw into the U-bracket.
2. Place 1x washer on other side of U-bracket.
3. Secure sensor mounting plate to U-bracket (same for the Aurora Sensor).
4. Ensure the cabling has been run through drop pole prior to attaching the U-bracket.
5. Locate bolt and nut that came with the U-bracket.
6. Place U-bracket into position and insert bolt and secure with lock nut.

Hard Ceiling Instructions:

1. Place Aurora mounting plate into position, and mark mounting point on ceiling.
2. Use Hard Ceiling screws provided
3. Use proper anchor to mount mounting plate to ceiling. Do not use outer holes for mounting.

Drop Ceiling Instructions:

1. Pull cable through ceiling.
2. Use Drop Ceiling screws provided
3. Place Aurora mounting plate into position, and mark mounting point on ceiling.

Aurora LED Blink Pattern:
Aurora Status Indicator Light
Aurora has a status indicator LED on the side of the device. This LED will blink in specific patterns to indicate the current operational status of the device.

Common LED patterns
The table below describes the common LED blink patterns, what each pattern indicates, and what troubleshooting steps to take when you see a pattern that indicates a problem.

Aurora is collecting data and successfully communicating with the RetailNext Cloud.|
Blue, then Green (B, G, …, B, G, …)| | Aurora failed to acquire an IP address or the DNS server address.| Check store DHCP and DNS servers.
Also verify that there are no wiring problems,
like a faulty cable or RJ45 termination.
Blue, then Green twice
(B, G, G, …, B, G, G ,…)| | Aurora failed to acquire an IP address or the DNS server address.| This is an irrecoverable error. Please RMA the
Aurora.
Blue, then Green thrice
(B, G, G, G, …, B, G, G, G, …)| | Aurora failed to connect to the RetailNext Cloud.| Check store internet connection and
firewall.

Other LED patterns
An operational Aurora will usually display one of the LED patterns from the table above.
Occasionally, you may see other LED patterns while an Aurora is booting up, upgrading its firmware, etc. These patterns are documented below.

The LED will blink Green once when Aurora first receives PoE power.
Green, once a second(G, …, G, …)| | Aurora is booting up.
This pattern is displayed when Aurora is attempting to acquire an IP address and connect to the RetailNext Cloud.
If either of these steps fails, a failure pattern will be displayed as documented in the table above.
Blue, once a second (B, …, B, …)| | Aurora is upgrading its firmware.
This pattern is displayed when Aurora is attempting to upgrade its firmware.
Blue, single long blink| | Aurora failed firmware upgrade.
This pattern is displayed when Aurora attempted but failed to upgrade its firmware. It will automatically revert to the previous good firmware.
Solid Green (not blinking)| | Aurora has encountered an irrecoverable error. Please RMA the device.

FCC Statement:

Note:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Caution: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
The device supports 5GHz U-NII 1 frequency band which is 5.150 to 5.250 GHz. It will be restricted for use in the indoor environment only.
This equipment must be installed and operated with a minimum distance 20 cm between the radiator and user’s body. And this equipment has been evaluated to meet general RF exposure requirement at 20 cm distance.

ISED Statement:
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3(B)/NMB-3(B)
The device supports 5GHz U-NII 1 frequency band which is 5.150 to 5.250 GHz. It will be restricted for use in the indoor environment only.
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Copyright: Retailnext Inc. 2023
RetailNext, Inc. | 60 South Market Street, Suite 310, San Jose, CA

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