German Pool SGV-5221 Built In Multifunctional Steam Oven User Manual
- July 3, 2024
- GERMAN POOL
Table of Contents
Built-In Multifunctional Steam Oven
SGV-5221
Please read these instructions and warranty information carefully before use and keep them handy for future reference.
http://www.germanpool.com/warranty
Please register your warranty information now!
For Warranty Terms & Conditions, please refer to the last page of this user
manual.
Notice Before Use
Before installation
- Check the input voltage specified on rating label is consistent with the use of an electrical outlet voltage
- Open steam oven door, take out all the accessories and remove the packing materials carefully.
Note: Steam oven may have a protective film covering the front. In the first use of steam oven, please carefully remove the protective film from the inside.
- Please check if there is any damage on steam oven. Ensure that the steam oven door can be closed properly, interior steam oven and door opening no damage. If there is any damage, please contact customer service & repair centre.
- If the power cord or plug is damaged, the steam oven is not working properly, or if the steam oven is damaged or dropped, do not use steam oven, please contact customer service & repair centre.
- Put the steam oven on a stable place. Steam oven cannot be placed near a heat source, radio or television.
- During the installation phase, check the power cord to ensure it is not wet, no sharp edges in contact with steam oven rear. In addition, high temperatures may damage the power cord.
Note: Once you put steam oven in place, check whether you can connect to the
plug socket.
After installation
- The steam oven is equipped with a power cord and a 220-240 V ~ 50 Hz single-phase current (household) plug.
- In the case of permanent installation, please get qualified technical personnel. In this case, the steam oven should be connected to a contact opening distance of not less than 3 mm all-pole switch connected.
Note: The steam oven should be connected to grounded!
- Failing to comply with the installation instructions and caused damage to the product, manufacturers and distributors do not take any responsibility.
- Steam oven will only function properly when the door closed accordingly
- For first time use of steam oven, please follow the instructions “Care & Maintenance”. This section gives specific instructions how to clean the steam oven interior and accessories.
During the installation process, please follow the instructions were given.
Note: Please monitor and do not let the steam oven unattended.
Note: If there is smoke or fire, keep the door closed to suffocate the
flames. Turn off the steam oven, and pull the plug out of the socket or
interrupt the power supply of the steam oven.
- Overheated fat and oil can easily catch fire. To barbecue, cooking oil during heating is very dangerous and should not be done. In extinguish burning oil or fire, please do not use water (may explode).Please extinguish the flames with a damp cloth and keep doors and windows closed.
Note: When cooking with steam oven, do not use alcohol. Food may
overheat. Can cause oven to explode!
Note: This appliance is not intended for people (including childrenn)
with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
- Do not let children play with this appliance.
Note: Never touch the heating element or any hot parts with your hands or
anything else, like cooking tweezer and protective glove, as it could be
dangerous, or cause damages, concerning the steam oven will become very hot.
Note: During use, all connected parts may become hot. Do not let children
go near or touch the oven.
Note: When open the oven door at the end of the cooking cycle or during
the cooking cycle, be careful of the hot air discharged from cooking or steam
airflow and hot water droplets. Please keep an appropriate distance in order
to avoid burns or scalding.
Note: Check to see if the power cord of the steam oven in contact with
the door of the hot oven Insulating material of the power cord may melt. The
risk of short circuit!
-
This appliance is for household use only.
-
The manufacturer is not responsible for damage caused due to incorrect use.
-
To avoid damaging the steam oven or other dangerous situations, please follow these instructions:
– Do not cover or block the ventilation.
– Do not place flammable items inside the oven because when you turn on the steam oven may cause fire.
– Do not store food in the steam oven.
– Do not pour alcoholic beverages (brandy, whiskey, alcoholic beverages, etc.) in the hot food.
There is danger of explosion! -
Accessories (shelves, plates, etc.) can become very hot during or after cooking. Always wear protective gloves or use an anti-hot pad.
-
To avoid burns and scalding, always wear protective gloves when remove plates and containers after cooking.
-
Do not lean on or to sit near to the steam oven. Oven door can withstand the weight of no more than 3.5 kg.
-
To avoid any damage of the steam oven, the loading weight of shelf should be no more than 3.5kg.
Cleaning:
- After switching off, the steam oven will still be hot for a period of time. It will slowly cool down to room temperature. Wait for the steam oven to cool down to room temperature before doing any cleaning.
- Do not use abrasive cleaners or sharpened metal blade to clean the steam oven glass door since they can scratch the surface, and may even cause the glass to break.
- To ensure the steam oven in good operation, the door surfaces (the front and the door between the internal cooking) should always be kept clean.
- Follow the instructions in the “Care & Maintenance” to clean the steam oven.
Maintenance:
- If the power cord is damaged, only authorised representative by the manufacturer or a qualified technician is allowed to do replacement in order to avoid any danger. To replace the power cord, you need to use special tools.
- Repair and maintenance can only be done by manufacturer authorised technical personnel especially related to electrical components.
Installation
Dimension of the product and furniture finishing
Fix the steam oven on cabinet
- Put the appliance in furniture recess;
- Open the oven door;
- Fix the appliance with 4 screws.
Safety Notes
Notice for installation:
The installation must comply with the prevailing standards and regulations and
conducted by qualified technicians.
Demand for cabinet: For cabinet with oven installed, its components (plastic
material and molding wood) should be assembled by heat-resistant bonding agent
(up to 100℃): improper material and bonding agent will lead to deformation and
incomplete adhesion. Enough space should be left for electrical connection of
household appliance. The cabinet holding the oven should be firm with enough
supporting strength. Install oven in the recession firmly. Steam oven could be
installed in an in-line type cabinet or below the top of standard cabinet,
given it is ventilated adequately.
- Take out the packaging material from chamber.
- Water tank must be taken out if no steam is needed in the selected function.
- Please check the integrity of the steam oven. If there is any damage, please contact customer service & repair centre.
- Place steam oven on an even surface with enough supporting strength.
- Place the appliance in ventilating environment without corrosive gas around.
Warning: The steam oven must be reliable grounded to avoid electric shock!
- The length of power cord is 1.1m, please place the appliance near power socket within reach.
- Disconnection of power supply must be available after installation.
For safety purpose, you should read the instructions carefully before using the appliance for the first time. Save the instructions for future reference
- This appliance is for household use only, and it does not apply to other industrial or commercial use.
Warning:
- Children cannot use the appliance, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
- Prior to cooking, better to fill up the steam oven water tank to the maximum and the tank is correctly inserted into the tank area to ensure the steam oven function properly.
- During cooking process, do not open the oven door to ensure no steam loss and affect cooking result.
- During cooking process, if you need to open the oven door to turn the food or when necessary, ensure the child or the user’s body parts (especially the face) no near to the oven door, in order to avoid steam burn or scalding.
- When taking out food from the steam oven, please use safety utensils such as oven fork or wear insulated gloves to avoid scalding hot.
- Do not store anything inside steam oven.
- After warming milk and baby food, should check the temperature of milk or food prior to feed to avoid burns.
Warning:
- Other than qualified service personnel, no experience personnel to perform maintenance operations because it can be dangerous.
- If the door or door seal is damaged, do not use the steam oven until it is fully repaired.
- If the power cord is damaged, it must be replaced by the manufacturer or similar professionals in order to avoid danger.
- Children should stay away when the steam oven is in use because all accessible parts become very hot.
- The steam oven will become very hot during use. Be careful not to touch the heating element.
- After cooking, please wait 30 minutes to allow the steam oven to cool down before cleaning.
- Power socket and circuit connection must be properly installed by professional personnel to ensure steam oven can be completely disconnected to the power circuit.
- This appliance is not intended for people(including children)with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
- Do not let children play with this appliance.
- This appliance is not intended to be operated by means of an external timer or separate remote- control system.
Product Structure
No | Component | Description |
---|---|---|
1 | Control Panel | For details see instruction of control panel. |
2 | Oven Door Safety | When oven door is open, the appliance stops working; |
When oven door is closed, press ON/OFF button to restart the appliance.
3| Water tank cover| Open the cap to pull out the tank; unlock method: press
the cover, and it will pop open automatically.
4| Shelf| To hold the cooking tray
5| Ventilation| Discharge redundant steam in the chamber.
6| Droplets tray| Collect water adhere on tank bracket and oven door
7| Drain water switch| Drain water and water scald in steam generator
8| Food tray| To hold the cooking food.
9| Grill tray| To hold the cooking food for grilling
10| Oil tray| To collect oil extracted from cooking food
11| Water absorber| To absorb water in chamber or water board
12| Heat Insulating gloves| Pick and place the hot food, plate and grill.
13| User manual| To introduce the operation, safety notes, cleaning &
maintenance information of the steam oven.
Control Panel
Icon | Description |
---|---|
Steam | |
Top steam grill | |
Rear hot wind and steam | |
Back hot wind | |
Top hot wind | |
Top grill | |
Top single-tube hot wind | |
Top single-tube grill | |
Ferment | |
Keep warm | |
Defrost | |
Sterilize | |
Menu | |
Clock | |
Working status | |
Time | |
Temperature | |
Water tank indicator | |
Pre-set timer indicator | |
Pre-set start time | |
Pre-set finish time | |
Icon | Button |
--- | --- |
Low humidity | Low humidity in steam grill mode. |
High humidity | High humidity in steam grill mode. |
Preset/Clock | 1.Preset timer; |
2.Current time adjustment.
| Oven light| Oven light ON or OFF.
| ON/OFF| 1. Turn ON or OFF the control panel
2. Cancel current setting or operation.
| Overlap function| Press this button to overlap different cooking modes with
selected time and temperature. 3 cooking modes could be added at most.
| Start/Pause| 1. Start cooking mode;
2. Pause the working appliance.
| Mode| Press this button to turn back to function selecting interface.
| ”Up” button| 1. Select different working modes;
2. Increase value of time and temperature.
| ”Down” button| 1. Select different working modes;
2. Decrease value of time and temperature.
Default Settings
Mode| Default Time| Default Temperature| Time Range|
Temperature Range
---|---|---|---|---
Steam| 20mins| 100℃| 0-3hours| 50-115℃
Top steam grill| 20mins| 180℃| 0-3hours| 120-250℃
Rear hot wind and steam| 20mins| 180℃| 0-3hours| 120-250℃
Back hot wind| 20mins| 180℃| 0-3hours| 40-250℃
Top hot wind| 20mins| 180℃| 0-3hours| 40-250℃
Top grill| 20mins| 180℃| 0-3hours| 40-250℃
Top single-tube hot wind| 20mins| 180℃| 0-3hours| 40-250℃
Top single-tube grill| 20mins| 180℃| 0-3hours| 40-250℃
Ferment| 20mins| 40℃| 0-3hours| 30-60℃
Keep warm| 20mins| 60℃| 0-3hours| cannot adjust
Defrost| 20mins| 60℃| 0-3hours| 30-60℃
Sterilize| 20mins| 100℃| 0-3hours| cannot adjust
Auto Menu
Menu
Cooking Menu | Mode | Time |
---|---|---|
H01 Steam Shrimp | Steam95℃ | 15min |
H02 Chicken Breast/Meat | Steam110℃ | 20min |
H03 Steam Fish | Steam100℃ | 15min |
H04 Steam Egg | Steam100℃ | 12min |
H05 Steam vegetables | Steam80℃ | 15min |
H06 Pizza | Hot Wind200℃ | 20min |
H07 Grill Chicken Wings | Hot Wind200℃ | 18min |
H08 Grill Ribs | Hot Wind200℃ | 25min |
H09 Grilled Whole Chicken | Hot Wind200℃ | 40min |
H10 Cheese Potato | Hot Wind200℃ | 10min |
H11 Grill Fish | Steam Grill200℃ | 15min |
H12 Grill Green Pepper and Beef | Steam Grill200℃ | 12min |
H13 Grill Garlic Bread | Steam Grill200℃ | 12min |
H14 Steam Grill Potato Cake | Steam Grill200℃ | 15min |
H15 Apple Pork-Chip | Steam Grill200℃ | 20min |
Auto Menu Operating Guidelines
- On standby mode, Press “Mode” button to enter functionality selection interface.
- Press or button to select the menu icon. The icon flashes. Press “Start / Pause” to continue.
- Press or button to select the code for the corresponding menu. Press “Start / Pause” to begin.
Operating Instruction
Note: Please install the water tank correctly and make sure it filled
with water before use.
Notice for tank installation
- Press water tank cover to open, and pull out the tank.
- Fill the tank with distilled water (or filtered drinking water), water should not over brim the tank.
- Cover the cover of tank, and insert the tank in bracket. Close the water tank cover after it is installed correctly.
http://www.germanpool.com/chi/video_corner/?video=310
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First electrify
Buzzer “beep” for one time, all the indicators and LCD screen light up for 1s. ON/OFF button flashes for 30s then turn to semi-bright. -
Start up
Press ON/OFF button for 1s, buzzer “beep” for one time and turn to standby mode with indicators of controllable buttons semi-bright. LCD screen light up, indicating clock icon and time, time o’clock is default as 12:00; if the appliance is left idle for 30s, it will turn to standby mode.
LCD starts up interface: -
Time Setting
Under standby mode, press lock button for 3s, then turn to time setting interface, press or to set hour, then press clock button to confirm switching to minute setting, press or to set minute, press clock button again to confirm setting. The screen shows new time.
E.g. Adjust time at 13:20.
Procedure:
- Under standby mode, press clock button for 3 seconds;2) Hour position indicator flashes, press until the indicator displays 13, then press clock button to confirm.3) Minute position indicator flashes, press until the indicator displays 20, then press clock button to confirm.4) Time setting is done.
- Function Setting
Procedure: Function setting Temperature setting Time setting Confirm E.g. Set steam grill mode at 190°C for 30 minutes
Step1: Press Mode button under standby mode, and turn to icon selecting interface.
Press Mode button or or button, choose top steam grill mode, the chosen icon flashes, press start/pause button to confirm, and then set cooking temperature. LCD screen shows the default temperature with temperature indicator flashes:
Step2: Press or button to set cooking temperature, press start/pause button to confirm, then set the cooking temperature: LCD screen shows default time and flash.
Step 3: Then press or to set cooking time;
Step 4: Press start/pause button to confirm, cooking mode starts.
Display: After the appliance starts working, working status indicator shows: When the appliance reaches set temperature, indicator shows:
5. Preset Timer setting and inquiry
5.1 Preset Timer setting procedure:
Cooking mode setting Temperature setting Time setting Press Preset Timer
button Set finish time Confirm
E.g. The current time is 13:30, set back hot wind mode at 30 minutes, 190℃,
finish at 15:30.
Step 1: Press mode button under standby mode, then turn to function interface.
Press mode button or or button to choose hot wind mode. The chosen icon flashes, press start/pause button to confirm, then set cooking temperature, with screen displaying default temperature and flashing temperature indicator:
Step 2: Press or button to set cooking temperature, press start/pause button to confirm, then set cooking time: screen displays the default time.Step 3: Then press or to set cooking time at 30 minutes;
Step 4: Press clock button to pre-set time.
Press or to set finish time–hour setting, set 15 o’clock. Press clock button to set finish time–minute setting, set 30 minutes:
Step 5: Press start/pause button to confirm, the setting is done.
Clock shows current time with icon flashes.
5.2 Preset Timer inquiry:
After preset timer started, press clock button to show start time, press clock
button again to show finish time, and press clock button one more time to show
the preset setting:
If the appliance is left idle for 10s during setting operation, the system will turn back to initial interface.
6. Overlap Function Setting and Inquiry
6.1 Overlap function setting procedure:
Start up the appliance Press overlap button Set cooking mode Set
time/temperature Confirm (Note: More cooking modes could be added by
repetitive operation, 3 cooking modes at most.)
E.g. Set hot wind mode at 190°C for 30 minutes and steam mode at 105°C for 30
minutes
Step 1: Start cooking mode (please refer to function setting instruction), hot
wind mode at 190℃ for 30 minutes.
Step 2: Press overlap function button under working mode, and turn to overlap function setting interface
Step3: Set steam function: Press overlap function button or or overlap function button to choose steam mode, press start/pause button or overlap function button, then turn to temperature setting interface:
Press start/pause button or overlap button, then turn to time setting interface, and adjust the time to 30 minutes.
Step 4: Press start/pause button or overlap button to confirm, the first overlap function setting is done; repeat the operation to add more cooking mode, and three modes can be overlap at most.
Icon of current working mode light up with wait function icon flashes.
6.2 Overlap function inquiry: Press overlap function button to check time and
temperature.
Tips for Using the Oven
The phenomenon below is normal:
Phenomenon | Cause |
---|---|
Steam cluster in air outlet | Redundant steam will be cooled down and |
discharged through air outlet during cooking, but small part of it will
cluster in air outlet.
Voltage fluctuation will influence flavor and cooking time.| When fluctuation
range of voltage is from -10% to +5%, the appliance can still function
normally. But with the influence of high or low voltage, output power will be
higher or lower respectively, affecting the flavor and cooking time.
Note:
-
Please check the following if steam oven does not work:
• If the power cord is pluged properly;
• If oven door is closed properly;
• If water tank is installed correctly;
• If household fuse is tripped or blown out. -
Steam oven is accidentally started without food in chamber: Open the oven door right away to stop the unit.
Tips:
-
If three conditions to be met, it is normal for exhaust fan to continue working for another 3 minutes after cooking period is over, discharging heat in the chamber.
a. Working time of hot wind grill mode is over 3 minutes;
b. Steam is produced in chamber;
c. Cooking time is over or the unit pauses during working period.
The three conditions above will cause exhaust fan to work for another 3 minutes. -
Minimum working time is 5 minutes.
-
If oven door is open during working, the unit will be default to pause; when the door is closed again, repress start/pause button to restart the unit.
-
The machine is equipped with a warm-up alarm function. Not until warming-up finishes then the timer will start counting down. At the same time, the machine will emit three “beep” sounds to indicate warming-up is complete.
Care & Maintenance
Clean steam generator
- Please drain the residual water and water scald in steam generator if the unit will not be used for a long time. Operation: Pull out drain cock on lower right corner of chamber (Note: Do not forget to block the drain cock after water in drained).
Pull out the rubber plug according to the arrow direction to drain waste water
in evaporating pan and tube.
Waste water stagnate for too long will become water scald, leading to pipe
blockage. After the drainage, put rubber plug back to avoid water leakage.
Remove shelves
- Unscrew 4 nuts clockwise on both sides of shelves and then take out shelves.
- Clean the shelves.
Shelf installation
- Insert right and left shelf in chamber, screw mating nuts anticlockwise to fix the shelves.
Door installation
Procedure:
- Take the door with both hands, and align the two hinges with hinge sockets on front plate. Insert the door horizontally. Ensure slot on the hinges can lock the hinge holds on front plate.
- Fasten door on front-plate with the door open.
- Press safe lock downward to fasten the door
- Close the door when door installation is finished.
Disassembly of door:
Reverse the procedure of installation.
Note: Do not clean any parts of the oven with strong detergent, banana oil, gasoline, abrasive powder or metal brush. If there is an odor from the oven after a long time usage, put 5-6 slices of lemon in the chamber and select steam mode at 110°C for 15-20 minutes to remove the odor.
- Shut down the steam oven and disconnect power supply before cleaning the oven chamber.
- Clean oven chamber with wet cloth if food or soup is splashed on the inwall of oven. It is not suggested to use hard material for cleaning. Use soft detergent if inwall is too dirty, but abrasive detergent is not suggested.
- It is suggested to use pure water or distilled water. Using tap water for a long time will produce water scald inside chamber.
- Check the water tank at least once a month. Pull out the tank horizontally if necessary. Use soft cloth to clean inner side of the tank. Put the tank back after the cleaning.
- Remove waste water on water board after cooking.
- Clean sealing face of the door with soft cloth frequently.
- With power disconnected, please use soft cloth to clean control panel if it gets wet. Do not use abra- sive detergent to clean the control panel.
- Disconnect the power and clean the chamber if the appliance will not be used for a long time. Store it in ventilating environment without corrosive gas.
- Reparation must be conducted by qualified technicians from manufacturer; otherwise, it will be danger- ous.
- Disconnect the power before changing oven light. The light has to be special model from manufacturer.
- No abrasive cleaner or sharp scraper should be used to clean glass on the oven door to avoid glass fracture.
- Clean food tray and oil collector with soft material (cloth, etc.) instead of hard material (metal, etc.) to avoid scratches on plates or damage of protective coating.
- 13. Dispose this appliance according to local criteria. For more information about product disposal, recollection and recycling, please contact local electrical appliance disposal service centre or related municipal department.
Clearing Water Scale
- If you realize that the steam emission is slower than before or not as smooth, or if the steam is found to have white powdery residues, try adding citric acid or white vinegar to the storage tank, and then start the steam oven to remove the scale from the pipe. After performing these steps normal operation should resume. If the amount of water scale is too high, perform this procedure repeatedly. After the procedure(s), it is recommended to run the oven once with pure water.
- If the product does not emit steam at all, it is likely that the pipe has been seriously clogged due to excessive accumulation of scale, so the steam is unable to pass through. Contact the maintenance personnel for repair as soon as possible.
- It is recommended that the user perform the above-mentioned descaling procedure every one and a half to two months.
Troubleshooting
Phenomenon | Cause | Solution |
---|---|---|
Display does not light up | 1.Steam oven is not connected to power supply; | |
2. Power cord is damaged. fuse) | 1.Plug in power of steam oven (with |
2.Contact customer service & re-pair centre or replace the component.
Abnormal indication on the screen| 1.Screen is damaged;
2. Electronic component of circuit board is damaged.| Contact customer
service & repair centre or replace the component.
Water or steam leakage from oven door| 1.Door is not closed tightly;
2. Door sealer is damaged.| 1.Close the door correctly again;
2.Contact customer service & re-pair centre or replace the component.
Gas leakage from oven door| 1.Seal ring on the door is not installed
correctly;
2. Door stop is damaged.| Contact customer service & repair centre or replace
the component.
Oven light is not lit| 1.Oven light is damaged 2.Master computer board is
damaged.| Contact customer service & repair centre or replace the component.
Malfunction of fan| 1.Engine is damaged.
2.Master computer board is damaged.| Contact customer service & repair centre
or replace the component.
Button failure| 1.Conductive rubber on the button is assembled improperly or
damaged 2.Electronic component of circuit board is damaged| Contact customer
service & repair centre or replace the component.
Steam emission is slow or unsmooth, or contains white powdery residues| Pipe
clogged by water scale| Clear the water scale
No steam| 1. Drain cock is open; is folded, blocked or 2.Hose damaged;
3.Steam generator is damaged; 4.Waterflood system is improperly sealed| 1.Shut
drain cock in the chamber;
2.Contact customer service & repair centre or replace the component.
3.Contact customer service & repair centre or replace the component.
4.Contact customer service & repair centre or replace the component.
Alarm Troubleshooting
Display | Cause | Solution |
---|---|---|
0.00E+00 | Chamber high temperature protection (temperature in the chamber is | |
higher than security setting) | Stop working, open oven door for 8-10 minutes, |
and restart the appli-ance.
0.00E+00| Evaporator high temperature protection (temperature in evaporator is
higher than security setting)| Stop working, wait for 8-10 minutes, and
restart the appliance.
0.00E+00| Chamber low temperature protection (the unit works for 3 minutes
under 35°C)| 1.Check if drain switch in the chamber is closed, if not, close
it and reboot the appliance.
2.Contact customer service & re-pair centre.
0.00E+00| Evaporator low temperature protection (the unit works for 3 minutes
under 35°C)| Contact customer service & repair centre.
0.00E+00| Sensor connection failure (open circuit of chamber or evaporator
sensor)| Contact customer service & repair centre.
0.00E+00| Malfunction of sensor (short circuit of chamber or evaporator
sensor)| Contact customer service & repair centre.
Specification
Model No. | SGV-5221 |
---|---|
Voltage/Frequency | 220-240V/50Hz |
Rated Power(Max) | 2,100W |
Product Dimension (HxWxD) | 455mmx595mmx550mm |
Oven Cavity Size (HxWxD) | Approx. 225mmx470mmx410mm |
Tank Cavity | 1.3L |
Net weight | 32 Kg |
Specifications are subject to change without prior notice.
If there is any inconsistency or ambiguity between the English version and the
Chinese version, the English version shall prevail.
Refer to www.germanpool.com for the most up-to-
date version of the Operating Instructions.
Circuit Diagram
Warranty Terms & Conditions
Under normal operations, the product will gurantee a 1-year full warranty
provided by German Pool (effective from the date of purchase).
-
This warranty is not valid until customer registration information is received by our Service Centre within 10 days of purchase via one of the following means:
- Visit our website and register online: www.germanpool.com/warranty
- Complete all the fields on the attached Warranty Card and mail it back to our Customer Service Centre.
Please fill out the form below. This information and the original purchase invoice will be required for any repairs. Warranty will be invalidated if information provided is found to be inaccurate.
Model No. : SGV-5221
Serial No. :
Purchased From :
Invoice No. :
Purchase Date :
-
Customer who fails to present original purchase invoice will not be eligible for free warranty service.
-
Customer should always follow the operating instructions. This warranty does not apply to:
– labour costs for on-site installation, check-up, repair, replacement of parts and other transportation costs;
– damages caused by accidents of any kind (including material transfer and others);
– operating failures resulting from applying incorrect voltage, improper usage, and unauthorized installations or repairs. -
This warranty is invalid if:
– the purchase invoice is modified by an unauthorized party;
– the product is used for any commercial or industrial purposes;
– the product is repaired or modified by unauthorized personnel, or unauthorized parts are installed;
– the serial number is modified, damaged or removed from theproduct. -
German Pool will, at its discretion, repair or replace any defective part.
-
This warranty will be void if there is any transfer of ownership from the original purchaser.
Customer Service & Repair Centre
Hong Kong, China
10/F, Kowloon Godown
1-3 Kai Hing Road, Kowloon Bay,
Kowloon, Hong Kong
Tel : +852 2333 6249
Fax : +852 2356 9798
Email : repairs@germanpool.com
Macau, China
3/F, Edificio Industrial Pou Fung,
145 Rua de Francisco Xavier Pereira, Macau
Tel : +853 2875 2699
Fax : +853 2875 2661
This warranty is valid only in Hong Kong and Macau
German Pool (Hong Kong) Limited
Hong Kong, China
Room 113. Newport Centre Phase II. 116 Ma Tau
Kok Road. Tokwawan. Kowloon. Hong Kong.
Tel: +852 2773 2888
Fax:+852 2765 8215| Mainland China
8th, Xinxiang Road, Wusha Industrial Park,
Daliang, Shunde,Foshan,Guangdong
Tel:+86 757 2980 8308
Fax:+86 757 2980 8318| Macau, China
3/F, Edificio Industrial Pou Fung,
145 Rua de Francisco Xavier Pereira, Macau
Tel:+853 2875 2699
Fax:+853 2875 2661
---|---|---
© All rights reserved. Copying, reproducing or using the contents of this
manual is not allowed without prior authorization from German Pool, violators
will be prosecuted.
www.gfermanpool.com
References
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