homematic eQ-3 AG Purchase of Starter Kit Instruction Manual

: June 12, 2024
: homematic

Table of Contents

homematic eQ-3 AG Purchase of Starter Kit
Package contents
Hazard information
Homematic IP – Smart living, simply comfortable
Function and device overview
Troubleshooting
Restore factory settings
Maintenance and cleaning
General information about radio operation
Disposal
Technical speciﬁcations
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

homematic eQ-3 AG Purchase of Starter Kit

Documentation © 2023 eQ-3 AG, Germany All rights reserved. Translation from the original version in German. This manual may not be reproduced in any format, either in whole or in part, nor may it be duplicated or edited by electronic, mechanical, or chemical means, without the written consent of the publisher Typographical and printing errors cannot be excluded. However, the information contained in this manual is reviewed regularly and any necessary corrections will be implemented in the next edition. We accept no liability for technical or typographical errors or the consequences thereof. All trademarks and industrial property rights are acknowledged. Changes may be made without prior notice as a result of technical advances. 140889 (web) | Version 3.5 (12/2023)

Package contents

1x Homematic
IP Access Point
1x Plug-in mains adapter
1x Network cable
2x Screws
2x Plugs
1x User manual

Information about this manual
Read this manual carefully before beginning operation with your Homematic IP components. Keep the manual so you can refer to it at a later date if you need to. If you hand over the device to other persons for use, hand over this manual as well.

Symbols used:

Attention!

This indicates a hazard.
Please note : This section contains important additional information.

Hazard information

We do not assume any liability for damage to property or personal injury caused by improper use or the failure to observe the hazard information. In such cases, any claim under warranty is extinguished! For consequential damages, we assume no liability!

Do not use the device if there are signs of damage to the housing, control elements, or connecting sockets, for example, or if it demonstrates a malfunction. If you have any doubts, please have the device checked by an expert.
Do not open the device. It does not contain any parts that can be maintained by the user. In the event of an error, have the device checked by an expert.
For safety and licensing reasons (CE), unauthorized change and/or modification of the device is not permitted.
The device may only be operated indoors and must be protected from the effects of moisture, vibrations, solar, or other methods of heat radiation, cold, and mechanical loads.
The device is not a toy; do not allow children to play with it. Do not leave packaging material lying around. Plastic films/bags, pieces of polystyrene, etc. can be dangerous in the hands of a child.
For power supply, only use the original power supply unit (5 VDC/550 mA) delivered with the device.
The device may only be connected to an easily accessible power socket outlet. The mains plug must be pulled out if a hazard occurs.
Always lay cables in such a way that they do not become a risk to people and domestic animals.
The device may only be operated within residential buildings.
Using the device for any purpose other than that described in this operating manual does not fall within the scope of intended use and shall invalidate any warranty or liability.

Homematic IP – Smart living, simply comfortable

With Homematic IP, you can install your smart home solution in just a few little steps. The Homematic IP Access Point is the central element of the Homematic IP smart home system and communicates with the Homematic IP radio protocol. You can pair up to 120 Homematic IP devices using the Access Point. All devices of the Homematic IP system can be configured comfortably and individually with a smartphone via the Homematic IP app. The available functions provided by the Homematic IP system in combination with other components are described in the Homematic IP User Guide. All current technical documents and updates are provided at www.homematic-ip-com.

Function and device overview

The Homematic IP Access Point is the central unit of the Homematic IP system. It connects smartphones via the Homematic IP cloud with all Homematic IP devices and transmits configuration data and control commands from the app to all Homematic IP devices. You can simply adjust your smart home control to your personal needs at any time and place.

Device overview:

(A) System button and LED
(B) QR code and device number (SGTIN)
(C) Screw holes
(D) Interface: Network cable
(E) Interface: Plug-in mains adapter

Start-up
This chapter describes how to set up your Homematic IP system step by step. First, install the HomematicIP app on your smartphone and set up your Access Point as described in the following section. Once your Access Point has been set up successfully, you can add and integrate new Homematic IP devices to your system.

Set-up and mounting of the Access Point

The Homematic IP app is available for iOS and Android and can be downloaded for free in the corresponding app stores.

Download the Homematic IP app in the app store and install it on your smartphone.
Start the app.
Place the Access Point close to your router and a socket.
Always keep a minimum distance of 50 cm between the Homematic IP Access Point and your WLAN router.
Connect the Access Point with the router using the supplied network cable (F). Provide a power supply for the device using the supplied plugin mains adapter (G).
Scan the QR code (B) on the back side of your Access Point. You can also enter the device number ( SGTIN) (B) of your Access Point manually.
Please confirm in the app if the LED of your Access Point lights up permanently blue.
If the LED lights up differently, please follow the instructions in the app (see „7.3 Error codes and flashing sequences“ on page 17).
The Access Point is registered to the server. This may take a few minutes. Please wait.
After successful registration, please press the system button of your Access Point for confirmation.
Pairing will be carried out.
The Access Point is now set up and immediately ready for use.

First steps : Pairing devices and adding rooms
As soon as your Homematic IP Access Point and the Homematic IP app are ready for use, you can pair additional Homematic IP devices and place them in different rooms within the app.

Tap on the main menu symbol at the bottom right of the app home screen and select the menu item “Pair device”.
Establish the power supply of the device you want to pair to be able to activate the pairing mode. For further information, please refer to the operating manual of the corresponding device.
Follow the instructions of the app step by step.
Select the desired solution for your device.
In the app, give the device a name and create a new room or place the device in an existing room.
Please define the device names very carefully to avoid assignment errors when using various devices of the same type. You can change the device and room names at any time.

Operation and configuration After having connected your
Homematic IP devices and allocating them to a room will allow you can comfortably control and configure your Homematic IP system. For further information about operation via the app and configuration of the Homematic IP system, please refer to the Homematic IP User Guide (available in the download area at www.homematic-ip.com).

Troubleshooting

Command not confirmed
If at least one receiver does not confirm a command, this may be caused by radio interference (see „10 General information about radio operation“ on page 19). The error will be displayed in the app and may be caused by the following:

The receiver cannot be reached
The receiver is unable to execute the command (load failure, mechanical blockade, etc.)
Receiver is defective

Duty Cycle
The duty cycle is a legally regulated limit of the transmission time of devices in the 868 MHz range. This regulation aims to safeguard the operation of all devices working in the 868 MHz range. In the 868 MHz frequency range we use, the maximum transmission time of any device is 1% of an hour (i.e. 36 seconds in an hour). Devices must cease transmission when they reach the 1% limit until this time restriction comes to an end. Homematic IP devices are designed and produced with 100% conformity to this regulation. During normal operation, the duty cycle is not usually reached. However, repeated and radio- intensive pair processes mean that it may be reached in isolated instances during start-up or initial installation of a system. If the duty cycle limit is exceeded, the device may stop working for a brief period. The device starts working correctly again after a short period (max. 1 hour).

Error codes and flashing sequences

Flashing code	Meaning	Solution
Permanent orange lighting	****

Access Point is starting

| Please wait shortly and observe the subsequent flashing behavior.

Fast blue flashing

| Connection to the server is being established| Wait until the connection is established and the LED lights permanently blue.

Permanent blue lighting

| In normal operation, connection to the server is established| You can continue the operation.
Fast yellow flashing| No connection to net- network or router| Connect the Access Point to the network/router.
Permanent yellow lighting| ****

No Internet connection

| Please check the Internet connection and firewall settings.

Permanent turquoise lighting

| Router function active (for operation with several Access Points/Central Control Units)| ****

Please continue the operation.

Fast turquoise flashing

| No connection to the Central Control Unit (only when operating with CCU3)| Check the network connection of your CCU
Alternately long and short orange flashing| Update in progress| Please wait until the update has been completed

Fast red flashing

| ****

Error during update

| Please check the server and Internet connection. Re-start the Access Point.

Fast orange flashing

| Stage before restoring the

factory settings

| Press and hold down the system button again for 4 seconds, until the LED lights up green.
1x long green lighting| Reset confirmed| You can continue the operation.
1x long red lighting| Reset failed| Please try again.

Restore factory settings

The factory settings of your Access Point as well as of your entire installation can be restored. The operations are as follows:

Resetting the Access Point: Here, only the factory settings of the Access Point will be restored. The entire installation will not be deleted.
Resetting and deleting the entire installation: Here, the entire installation is reset. Afterward, the app has to be uninstalled and reinstalled. The factory settings of your single Homematic IP devices have to be restored to enable them to be connected again.

Resetting the Access Point
To restore the factory settings of the Access Point, please proceed as follows:

Disconnect the Access Point from the power supply. Therefore, unplug the mains adapter.
Plug in the mains adapter again and press and hold down the system button for 4s at the same time, until the LED will quickly start flashing orange.
Release the system button again.
Press and hold down the system button again for 4 seconds, until the LED lights up green. If the LED lights up red, please try again.
Release the system button to finish the procedure.

The device will perform a restart and Access Point will be reset.

Resetting and deleting the entire installation
During the reset, the Access Point must be connected to the cloud so that all data can be deleted. Therefore, the network cable must be plugged in during the process and the LED must light up blue continuously afterwards. To reset the factory settings of the entire installation, the procedure described above must be performed twice in succession, within 5 minutes:

Reset the Access Point as descri-bed above.
Wait at least 10 seconds until the LED permanently lights up blue.
Immediately afterwards, perform the reset for the second time by disconnecting the Access Point from the power supply again and repeating the previously described steps.

After the second restart, your system will be reset.

Maintenance and cleaning

The device does not require you to carry out any maintenance. Enlist the help of an expert to carry out any maintenance or repairs.

Clean the device using a soft, lint-free cloth that is clean and dry. You may dampen the cloth a little with lukewarm water to remove more stubborn marks. Do not use any detergents containing solvents, as they could corrode the plastic housing and label.

General information about radio operation

Radio transmission is performed on a non-exclusive transmission path, which means that there is a possibility of interference occurring. Interference can also be caused by switching operations, electrical motors, or defective electrical devices.

The range of transmission within buildings can differ greatly from that available in the open air. Besi-des the transmitting power and the reception characteristics of the receiver, environmental fac-tors such as humidity in the vicini-ty have an important role to play, as do on-site structural/screening conditions. Hereby, eQ-3 AG, Maiburger Str. 29, 26789 Leer/Germany declares that the radio equipment type Homematic IP HmIP-HAP is in compliance with Direc-tive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:
www.homematic-ip.com

Disposal

Instructions for disposal

This symbol means that the device must not be disposed of as household waste, general waste, or in a yellow bin or a yellow sack. For the protection of health and the environment, you must take the product and all electronic parts included in the scope of delivery to a municipal collection point for old electrical and electronic equipment to ensure their correct disposal. Distributors of electrical and electronic equipment must also take back obsolete equipment free of charge. By disposing of it separately, you are making a valuable contribution to the reuse, recycling, and other methods of recovery of old devices. Please also remember that you, the end user, are responsible for deleting personal data on any old electrical and electronic equipment before disposing of it. Information about conformity The CE mark is a free trademark that is intended exclusively for the authorities and does not imply any assurance of properties. For technical support, please contact your retailer.