ResMed CPAP Device Instructions
- June 10, 2024
- ResMed
Table of Contents
ResMed CPAP Device
Product Information
- Brand: ResMed
- Type: Clinical Support Specialist
- Employees: Over 120
- Established: 1963
- Business Type: Family Business
Product Usage Instructions
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Introduction
The ResMed Clinical Support Specialist is a key role within the company, providing support to healthcare professionals and patients using ResMed products. -
Getting Started
Upon joining as a Clinical Support Specialist, familiarize yourself with ResMed products and services by undergoing training provided by the company. -
Providing Support
Interact with healthcare professionals and patients to offer assistance, troubleshoot issues, and provide guidance on using ResMed products effectively. -
Continuous Learning
Stay updated on the latest medical solutions and advancements in the field to enhance your support capabilities and maintain high standards of service.
Frequently Asked Questions
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Q: How can I apply for a Clinical Support Specialist position at ResMed?
A: To apply for this position, please send your C.V. and cover letter to [email protected], and include the job title and your name in the subject line of your email. -
Q: What skills are essential for a Clinical Support Specialist role?
A: Essential skills include excellent communication, organizational, problem- solving, and influencing skills. Being self-motivated and having a pragmatic approach is also important. -
Q: Can I expect career progression opportunities as a Clinical Support Specialist at ResMed?
A: Yes, successful candidates can benefit from personal development, training support, and potential career progression opportunities within the company.
Introduction
The Company:
PEI is in business to Create Better Outcomes. Better outcomes for our
patients, customers, colleagues, and industry partners. Named a “Great Place
to Work”, PEI works with major brands from world-class manufacturers and
trusted partners such as Johnson & Johnson, ResMed, Ansell and Boston
Scientific. This is an exciting opportunity to work with a company whose focus
is serving our customers, developing our people and living the ABCs (Ambition,
Better Outcomes & Connected Teams) and Behavioural Standards that guide us in
PEI.
A professionally run, family business, with over 120 employees, PEI has been in business since 1963. Over the years PEI has moved from being a general medical distributor to becoming a specialist distribution partner, adding real value for the manufacturer and providing the highest standards of service to the customer. As a successful candidate, you will benefit from exposure to leading medical solutions, personal development, training support and potential career progression opportunities within the company.
The Role
As a member of our ResMed PEI Team working in the area of Sleep Disordered
Breathing and Bilevel Ventilation, you will work closely with our business
partner to provide support and education to the end user, namely the patient.
Our ResMed business has an all-Ireland focus but your key areas of focus will
be primarily The Mid West of Ireland with a focus on Limerick, Clare and
Tipperary however a level of flexibility is required to cover parts of
Ireland. Delivery of this care will be through designated clinics, hospitals
and patient’s homes. The role centres around achieving and maintaining patient
compliance on their prescribed Resmed device. Management of these patients is
across digital platforms including telemonitoring.
The Person
You are someone who can get things done. You have excellent communication,
organisational and problem-solving skills. You are self-motivated and
constantly seeking smarter ways of working. With excellent influencing skills,
you can foster relationships at all levels. You are pragmatic in your approach
to how you challenge whilst ensuring compliance and best practice at all
times.
ResMed PEI is committed to delivering a first-class service. All its clinical support specialists are equipped to give expert advice in a Resmed PEI clinic, in a hospital setting or in the patient’s home. The focus on Customer Obsession together with detailed product expertise ensures our unrivalled customer care and excellent ongoing product support, which have become synonymous with the Resmed PEI brand. PEI entered the Sleep and Respiratory Medicine market in 2005 when it joined forces with ResMed one of the world’s major players in the industry and together the two companies bring a wealth of knowledge and experience to the sector.
Basic Requirements
- Must be a registered nurse
- Experience in respiratory area or sales preferable but not essential
- Excellent interpersonal and communication skills
- Excellent IT skills. Computer literate in Outlook, Word and Excel and Patient Management Systems
- Ability to manage patients using Telemonitoring
- Experience with video conferencing software and maintaining a paperless system
- Proven attention to detail and follow-through
- Be able to plan work and prioritise daily tasks
- Self-starter/Demonstrates initiative
- Completer/Finisher
- A clean, full driving license
Key Skills
- Promotes Teamwork – Contributes to the team, readily helps or co-operates, encourages reasonable relationships within their team. Pulls their weight in the team.
- Customer Relationship – Can build rapport. Is outgoing and positive to customers. Relates well to other members of the work team or customers. Displays enthusiasm and is understated in approach.
- Communication Skills – Is open and receptive to other people, picks up other people’s immediate feelings and emotions and can communicate basic information effectively.
- Flexibility and Adaptability – can deal with several tasks at once with momentum and pace, can cope with most normal situations, and is seen as a reasonable individual capable of a healthy give-and-take relationship. Other individuals can present sensitive ideas in their presence. Is willing to compromise without compromising integrity.
- Analytical Mind – Ability to think rapidly. Confident decision-making.
Roles & Responsibilities
Reporting to the Business Manager, below is an outline of responsibilities:
- Ability to provide support and education to the end user (the patient) through the hub and spoke model: Initial therapy set up in ResMed PEI Clinical room, hospital or home environment with ResMed products
- Follow up to ensure compliance with therapy
- Compliance Data management
- Home Sleep Studies
- Provide CPAP follow-up clinics in the ResMed PEI Clinical room
- Liaise with physicians, technicians, and nursing personnel in the hospital environments, as required
- In conjunction with the team, to provide educational workshops and training clinics for respiratory products
- Commitment to the provision of quality patient-focused service alongside other members of the team.
- All administration and updating of patient records in online Patient Management Systems required
PEI Compensation Package
To apply for this position, please send your C.V. and cover letter to [email protected], and include the job title and your name in the subject line of your email.