Krups Guarantee Information
- June 8, 2024
- KRUPS
Table of Contents
KRUPS INTERNATIONAL LIMITED GUARANTEE:
www.krups.com
This product is repairable by KRUPS during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if
locally available, as described on the KRUPS internet site
www.krups.com.
The Guarantee
This product is guaranteed by KRUPS (company address and details included in
the country list of the KRUPS International Guarantee) against any
manufacturing defect in materials or workmanship for a period of 2 years
starting from the initial date of purchase. The international manufacturer’s
guarantee by KRUPS is an extra benefit that does not affect consumer’s
Statutory Rights.
The international manufacturer’s guarantee covers all costs related to
restoring the proven defective product so that it conforms to its original
specifications, through the repair or replacement of any defective part and
the necessary labour. At KRUPS’s choice, a replacement product may be provided
instead of repairing a defective product. KRUPS’ sole obligation and your
exclusive resolution under this guarantee are limited to such repair or
replacement.
Conditions & Exclusions
The international KRUPS guarantee only applies within the guarantee period and
for those countries listed in the Country List attached and is valid only on
the presentation of a proof of purchase. The product can be taken directly in
person to an authorised service centre or must be adequately packaged and
returned, by recorded delivery (or an equivalent method of postage), to a
KRUPS authorised service centre. Full address details for each country’s
authorised service centres are listed on the KRUPS website (www.krups.com) or
by calling the appropriate telephone number as set out in the Country List to
request the appropriate postal address. KRUPS shall not be obliged to repair
or replace any product which is not accompanied by a valid proof of purchase.
This guarantee will not cover any damage which could occur as a result of
misuse, negligence, failure to follow KRUPS instructions, use on current or
voltage other than as stamped on the product, or a modification or
unauthorised repair of the product. It also does not cover normal wear and
tear, maintenance or replacement of consumable parts, or the following:
-using the wrong type of water or consumable -the ingress of water, dust or insects into the product
-scaling (any de-scaling must be carried out according to the instructions for use) -mechanical damages, overloading
-damages or bad results due to wrong voltage or frequency -accidents including fire, flood, thunderbolt, etc
-professional or commercial use -damage to any glass or porcelain ware in the product
This guarantee does not apply to any product that has been tampered with, or
to damages incurred through improper use and care, faulty packaging by the
owner or mishandling by any carrier.
The international KRUPS guarantee applies only for products purchased in one
of the countries listed and used for domestic purposes only in one of the
countries listed on the Country List. Where a product purchased in one listed
country and then used in another listed country:
a) The international KRUPS guarantee does not apply in case of non-conformity
of the purchased product with the local standards, such as voltage, frequency,
power plugs, or other local technical specifications
b) The repair process for products purchased outside the country of use may
require a longer time if the product is not locally sold by KRUPS
c) In cases where the product is not repairable in the new country, the
international KRUPS guarantee is limited to a replacement by a similar product
or an alternative product at a similar cost, where possible.
Consumer Statutory Rights
This international KRUPS guarantee does not affect the statutory rights a
consumer may have or those rights that cannot be excluded or limited, nor
rights against the retailer from which the consumer purchased the product.
This guarantee gives a consumer specific legal rights, and the consumer may
also have other legal rights which vary from State to State or Country to
Country. The consumer may assert any such rights at his sole discretion.
Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
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