speck Warranty Information
- June 8, 2024
- Speck
Table of Contents
DESIGNED FOR IMPACT
WARRANTY INFORMATION
WHAT IS COVERED? Speculative Product Design LLC (“Speck”) warrants that
its product listed below (the “Product”) will be free from defects in
workmanship and materials under normal use for the period listed below (the
“Limited Warranty Period”).
Lifetime Limited Warranty Period: Lifetime of the product
• Presidio
• MightyShell and MightyShell Clear
One Year Limited Warranty Period: One (1) Year from original purchase
date
• All Speck Product for electronic mobile devices unless otherwise stated.
Two Year Limited Warranty Period: Two (2) years from original purchase
date
• MightyPack and MightyPack Plus
Three Year Limited Warranty Period: Three (3) years from original purchase
date
• Laptop Business Backpacks, Laptop Business Messenger Bags, Kargo, Deck,
Stingray and Velocity Bags
WHO IS COVERED? This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original Speck authorized retailer is required for warranty service. This limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.
WHAT IS NOT COVERED?
- Normal wear and tear of Product use
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- The product that has been modified or altered
- Any product that is not manufactured by Speck (including, without limitation, any non-Speck product that is used in connection with the Product)
- Any product that is not purchased from a Speck authorized retailer
WARNING ABOUT UNAUTHORIZED SELLERS
Many resellers who sell through Amazon.com or other online sites are not
authorized retailers or resellers of Speck Products. When purchasing Speck
Products it is important to note where the product is being “shipped from and
sold by” which is stated in the header of each product. Warranties are only
available for Speck Products sold by authorized sellers. Please contact Speck
directly before you make your purchase if you are uncertain if you are
purchasing from an authorized retailer.
WARRANTIES ARE NON-TRANSFERRABLE. SECONDHAND ITEMS, INCLUDING SALES FROM
WEBSITES SUCH AS EBAY AND CRAIGSLIST, ARE NOT COVERED BY SPECK’S WARRANTY.
HOW TO MAKE A WARRANTY CLAIM
Warranty claims must be made directly to Speck. View our FAQ page for
information on how to submit your warranty claim. For customer assistance
please call us at 1-888-8724445, or email us:
customerservice@speckproducts.com.
Please do not send your Product directly to Speck without first contacting
customer service, as this will only delay the process.
Once Speck receives your Product, Speck will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product is covered by the applicable limited warranty. If Speck determines that there is a warranted defect in the Product, Speck will, in its sole option, remedy the defect as set forth below. Speck is not liable for Products that are damaged or lost in transit to Speck. We recommend that you ship your returned products to Speck via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties, and brokerage.
All Products returned to Speck will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to Speck’s legal department for action. Counterfeit cases will not be returned and consumers should seek restitution from their original place of purchase
SOLE AND EXCLUSIVE REMEDY
Your sole and exclusive remedy for a breach of this limited warranty, and
Speck’s sole and entire liability is, at Speck’s option, to repair or replace
the defective Product. If the Product was purchased directly from our online
store, you may request a refund for the purchase price of the defective
Product if your claim is submitted within 30 days of the purchase date. Repair
or replacement (including parts and labor and shipping costs) shall be made at
Speck’s expense. Speck reserves the right to send you a replacement Product
that is the same or of a similar style or a substitute equivalent that may not
be of like kind (depending on availability). Replacement Products will be
furnished only on an exchange basis. Replacement Products are warranted (as
specified above) for the remainder of the original applicable Product Limited
Warranty Period.
WARRANTY DISCLAIMERS
Except as expressly set forth above in the applicable limited warranty, Speck
makes no other express or implied warranties to the extent permitted by law
and specifically disclaims and excludes all implied warranties, including,
without limitation, the implied warranties of non-infringement of third party
rights, merchantability, and fitness for a particular purpose. If such
disclaimer of any implied warranty is not permitted by law, the duration of
any such implied warranties is limited to the durations set forth in this
limited warranty. Some jurisdictions do not allow the exclusion of implied
warranties or limitations on how long an implied warranty may last, therefore
such limitations or exclusions may not apply to you. In addition to the rights
described herein, you may also have other rights that vary from state to state
or country to country with respect to the exclusion or application of implied
warranties, incidental and consequential damages, and repair and replacement.
Consequently, the limitations or exclusions specifically contained in this
warranty may not be applicable to you. The applicable limited warranty gives
you specific legal rights and you may also have other rights which vary from
jurisdiction to jurisdiction. The warranty provided
herein is limited to the value of the Product. Manufacturing specifications
are subject to change without notice. The following statement applies only to
Australian customers that are “consumers” within the meaning of the Australian
consumer law: “Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.”
LIMITATION OF LIABILITY
In no event shall Speck or its authorized suppliers be liable to you or any
third party for any indirect, incidental, consequential, special, or exemplary
damages arising out of the use of the Product, including, without limitation,
property damage, loss of value of the Product or any third party products that
are used in or with the Product, or loss of use of the Product or any third
party products that are used in or with the Product, even if Speck has been
advised of the possibility of such damages. Speck has no liability for any
damage or destruction to consumer electronics devices or other personal
property that are in the Products, including, without limitation, laptops,
cell phones, smartphones, tablets, MP3 players, DVD players or handheld
devices, or any loss of data contained in the foregoing devices.
Notwithstanding any damages that you might incur for any reason whatsoever
(including, without limitation, all damages referenced herein and all direct
or general damages in contract, tort (including negligence) or otherwise), the
entire liability of Speck and any of its authorized suppliers shall be limited
to the amount actually paid by you for the Product. Some states and/or
jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to
you.
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