TCL Smart TV Instruction Manual

TCL Smart TV

TCL Smart TV

Chapter 1

Safety Information

Precautions

Read all of the instructions before operating the set. Keep these instructions well for future use.

Warning

A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
– ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
– ALWAYS use furniture that can safely support the television set.
– ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.
– ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.
– ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled, or grabbed.
– NEVER place a television set in an unstable location.
– NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
– NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.
– NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
If the existing television set is being retained and relocated, the same considerations as above should be applied.
This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
This symbol indicates that the fuse may N be in the neutral and that the mains shall
be disconnected to de-energize the phase conductors.
If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is grounded by a skilled person so as to provide some protection against voltage surges and built-up static charges.

Product

•  Do not block or cover the ventilation openings on the back cover.
•  Do not push objects of any kind into this unit through the cabinet slots as they could touch the current-carrying parts or short-circuit parts, resulting in fire, electric shock, or damage to the unit.
•  Do not attempt to open the cabinet as this may cause damage. There are no parts inside you can service by yourself. Refer all servicing to qualified personnel.
•  Do not touch the screen surface with fingers as this may scratch or mar the TV screen.
•  Do not impact the TV screen with hard pressure as this may damage the TV screen severely.
•  This appliance is not intended for use by young children or infirm persons without supervision. Young children should be supervised to ensure that they do not play with the appliance.

Power and Plug

· Unplug the set under the following conditions:
– If the set will not be used for a long period of time.
– If the power cord or the power outlet/plug is damaged.
– Follow the instructions to install and adjust the product. Adjust those controls that are covered in these operating instructions as improper adjustment of other controls may result in damage. If this happens, unplug the set and refer to the service personnel.
– If the set is subject to impact or has been dropped and the cabinet has been damaged.
· Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.

Power Cord and Signal Cable

· Do not allow anything to rest on or roll over the power cord and the signal cable.
· Protect the power cord and the signal cable from being trampled.
· Do not overload the power cord or the power outlet. · Do not expose the power cord and the signal cable to moisture.

Use Environment

· Do not place the set on an unstable cart, stand, or table.
· Place the set in a place that allows good ventilation. · Do not use the set near damp, and cold areas. · Do not expose the set to excessive heat such as direct
sunlight, fire, or the like, and no naked flame sources, such as lighted candles, should be placed on the apparatus.
· Do not expose the set to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
· Do not use the set in dusty environments.
Operating Temperature: 5°C to 35°C (41°F to 95°F)
Operating Humidity: 20% to 80%, non-condensing
Storage Temperature: -15°C to 45°C (5°F to 113°F)
Storage Humidity: 10% to 90%, non-condensing

Cleaning

· Dust the set by wiping the screen and the cabinet with a soft, clean cloth or some special liquid cleaner.
· Do not apply excessive force to the screen when cleaning.
· Do not use water or another chemical cleaner to clean the screen as this may damage the surface of the TV screen.
All other safety instructions about our TV sets are also applicable here. Wall mount bracket not included.
( Note : Certain TV models are not designed to be mounted to the wall.)

Chapter 2

Connections and Setup

Initial Setup

The first time you switch the set on, the Welcome screen appears, which guides you through the initial setup process. Follow the on-screen instructions to finish the initial setup process such as selecting the language, connecting to the network, and more. During each step, either make a choice or skip the step. If you skip a step, you can perform the setup later from the settings menu.

Connections and Setup

Connections and Setup

Remote Control Functions
Most of your television’s functions are available via the menus that appear on the screen. The remote control supplied with your set can be used to navigate through the menus and to configure all the general settings.
Notes: 1. Figures and illustrations in this operation manual are provided for reference only and may differ from the actual product appearance. 2. Certain functions may not be available for some models, e.g. GUIDE/SUBTITLE functions are only available under the DTV source.

Installing Batteries

1. Push to open the back cover as illustrated.
2. Insert two AAA batteries according to the polarities marked on the battery case.
3. Replace the back cover as illustrated.

Connections and Setup

Notes: – This remote control is available only for selected models and can be purchased separately. The remote control type may be changed without notice.
– Certain functions may be accessed from the virtual remote control keyboard only, please press the button on the remote to display it and operate accordingly.

Google and Android TV are trademarks of Google LLC.

How to Use the Remote Control

When using the Google Assistant button for the first time, you will be prompted to pair the remote with the TV.
a. Keep the remote control and TV in 1 meter, please follow the on-screen guide for pairing instructions. You can use the Google Assistant button after activating successfully.
b. The Google Assistant is only available for content search from certain apps.
c. Set languages in the (Settings) > Device Preferences > Language under smart TV homepage to your local language or official language to enhance voice search successfully.

Installing Batteries

1. Push to open the back cover as illustrated.
2. Insert two AAA batteries according to the polarities marked on the battery case.
3. Replace the back cover as illustrated.

Network Connection

Your TV will require an internet connection to operate all functions. Data usage charges may apply.
Please refer to your Internet Service Provider (ISP) for additional information.
To access the internet, you must subscribe to high-speed broadband internet service from your internet service provider.
Your TV can be connected to your home network in two ways:
· Wired, using the RJ45 (LAN) connector on the back panel.
· Wireless, using the internal wireless or external wireless USB adapter and your home wireless network.
Note : The following instructions are just the usual ways to connect your TV to the wired or wireless network. The connection method may be different depending on your actual network configuration. If you have any questions about your home network, please refer to your ISP(Internet Service Provider).

Connecting to a Wired Network

To connect to a wired network:
1. Ensure you have:

• *  An Ethernet cable long enough to reach your TV

  •  A router or modem with an available Ethernet port
  •  A high-speed internet connection
  •  An Ethernet (LAN) port on the back of the TV

2. Connect your Ethernet cable to the router and to the Ethernet port on the back of the TV.
3. Use the Network & Internet menu to configure the TV.

Connecting to a Wireless Network

To connect to a wireless network
1. Ensure you have:
· A router broadcasting a high-speed wireless signal
· A high-speed internet connection
2. Use the Network & Internet menu to configure the TV.

Note: Please follow the below steps to enter the Network & Internet menu.
1. Press on the remote control to display the Smart TV homepage.
2. Press to move the cursor to (Settings) on the right top of the screen and press OK to enter.
3. Press to select Network & Internet, then press OK to enter the submenu and follow the on-screen guidance to set up your network.

Switching On

Follow the instructions on this page on how to switch on your TV set and the remote control before going on to the following pages describing how to use the channel set-up procedure.
1. Insert two AAA batteries in the remote control.
Precautions on using batteries:
– Only use the battery types specified.
– Make sure you use the correct polarity.
– Do not mix new and used batteries.
– Do not use rechargeable batteries.
– Do not expose batteries to excessive heat such as sunshine, fire, or the like, throw them in a fire, recharge them or try to open them, as this could cause them to leak or explode.
– Remove the batteries from the remote control if you are not using them for a long period of time.
– Attention should be drawn to the environmental aspects of battery disposal.

2. Connect the power cable FIRST to the television, then to a mains socket. ( Note : If the power cable is connected to the television, please only connect the power cable to the mains socket.)
Your TV set should only be connected to an AC supply. It must not be connected to a DC supply. If the plug is detached from the cable, do not, under any circumstances, connect it to a mains socket, as there is a risk of electric shock.
Note : The figures are for representation only, the location of the power socket of the television might differ depending on the model.

3. Connect an outside aerial to the ANTENNA IN socket at the back of the TV set.
The aerial socket (75 OHM – VHF / UHF / cable) can be used for connecting an external aerial or other equipment fitted.
Note: If you want to receive the signal from your cable or cable box, please connect a coaxial cable to the ANTENNA IN socket at the back of the TV set.

4. When powered on, the TV will be turned on directly or be in standby mode.
If the power indicator lights up, the TV set is in standby mode. Press the button on the remote control or on the TV set to turn on the TV.

Switching Off

To put the TV set into standby mode, press the button on the remote control. The TV set remains powered up, but with low energy consumption.
To switch off the TV set, unplug the mains socket from the mains outlet.

Chapter 3

Basic TV Operations

Accessing Channels
– Using the RC802N remote control
Using the numeric buttons: press the corresponding numeric buttons on the remote control to access the channels.
Using the buttons: press the buttons on the remote control to scroll through the channels.
Using the LIST button: press the LIST button to display the channel list and press and OK to select channels.

– Using the RC802V remote control

Using the buttons: press the buttons on the remote control to scroll through the channels.
Using the OK button: press the OK button to display the channel list and press and OK to select channels.
Using the P+/P- buttons: press the P+/P- buttons on the remote control to scroll through the channels.
Using the button: press to ** button displays the virtual remote control keyboard, then you can use the numeric buttons or the LIST** button to operate accordingly.

Watching Connected Devices

Press on the remote control to display the source list. Press to select TV or other input sources and press OK to confirm.
You can also press on the remote control to display the homepage, press to move the cursor to the (Inputs) are on the right top of the screen, and press OK to enter. Then press and OK to select the input source.

Adjusting Volume

Volume control: press the buttons on the remote control or the corresponding buttons on the TV set to increase or decrease the volume.
Sound mute: press the button to temporarily mute the sound. Press this button again or the button to restore the sound. ( Available for RC802N remote control only. )

Accessing Smart TV Homepage

Allows you to enjoy Internet Applications (Apps) and specially adapted Internet websites, and perform system settings for your TV. You can make controlling with the TV remote control.

WARNING

· Configure the network settings before using Smart TV applications.
· Slow responses and/or interruptions may occur, depending on your network conditions.
· If you experience a problem using an application, please contact the content provider.
· According to the circumstances of the content provider, an application’s updates or the application itself may be discontinued.
· Depending on your country’s regulations, some applications may have limited service or not be supported.
· Changes in application content may be made without prior notice by the service provider.
1. Press on the remote control to display the Smart TV homepage.
2. Press and OK to enter the desired apps, functions, or settings.
3. Press ← to return to the homepage.
4. To exit the homepage, press to move the cursor to the ( Inputs ) are on the right top of the screen, press OK to enter and then press and OK to select your desired input source.
Note: Since the connection with the Internet takes time, it’s recommended that you wait a few minutes to use the Smart TV feature after activation of the TV from standby.

Accessing Google Play

Google Play is your entertainment unbound. It brings together all of the entertainment you love and helps you explore it in new ways, anytime, anywhere. We’ve brought the magic of Google to music, movies, TV, books, magazines, apps, and games, so you get more from your content every day.

Chapter 4

Using more of your TV

Installing Channels
This section describes how to search and store channels automatically. This may be done in either of the cases below:
– you are prompted that there are no channels in TV mode;
– you want to update your channels.
1. In TV mode, press on the remote control and select Channel > Channel scan. Press OK/  to enter.
2. The TV installs and arranges channels according to your country or region. Press to select Country/Region , and press OK/ to enter. Enter the default password 1234 or your own password in case you have changed the password in the System > Lock menu. Press to select your country or region and press OK to confirm.
3. Press to select Automatic search and press OK / **to enter.
4. Press to select Channel type and press to select Digital, Analogue, or Digital &Analogue.
5. After configuration is completed, press to select Search and press OK to start scanning channels.
6. The channel search may take a few minutes. After the automatic search, channels are arranged in a preset order. If you wish to hide or move channels, press on the remote control, select Channel > Channel organizer, and press OK / to enter.
Note:** If the channel search retrieved only the analog channels it could be caused by poor broadcasting and therefore is not covered by manufacturer warranty. Manufacturers cannot be held responsible for lack of or poor broadcasting in some areas.

Using Subtitles

You can enable subtitles for each TV channel. Subtitles are broadcast via Teletext or DVB-T digital broadcasts. With digital broadcasts, you have the additional option of selecting a preferred subtitle language.
Note : Some options are available only when Subtitle is set to on.

Turning On/Off Subtitles

1. Press on the remote control, select Channel > Subtitle, and press OK / to enter.
2. Select the Subtitle option, press OK to toggle between on and off.
3. Press EXIT or close the menu.

Enabling Subtitle Languages on Digital TV Channels

1. Press on the remote control, select Channel > Subtitle > Digital subtitle language 1st, and press OK / to enter.
2. Press to select a subtitle language as your preferred language and press OK to confirm.
3. Press to select Digital subtitle language 2nd and press OK / to enter.
4. Press to select a secondary subtitle language and press OK to confirm.
5. Press EXIT or close the menu.
Shortcut operation: Press SUBT. on the remote control to directly select a subtitle language available for the selected digital TV program.

Selecting a Subtitle Type on Digital TV Channels

1. Press on the remote control, select Channel > Subtitle > Subtitle type, and press OK/ to enter.
2. Press to select a subtitle type and press OK to confirm. You can select Hearing impaired to display the hearing impaired subtitles with your selected language.
3. Press EXIT or close the menu.

Using Teletext

Selecting Decoding Page Language

1. Press on the remote control, select Channel > Teletext > Decoding page language, and press OK/ to enter.
2. Press to select a proper type of language in which Teletext will display and press OK to confirm.
3. Press EXIT or close the menu.

Digital Teletext Language
On digital TV channels, depending on the broadcaster, you may be able to enjoy a service with multiple initial Teletext pages in different languages. This function allows you to select an available language as a primary language, which relates to different initial Teletext pages.
1. Press on the remote control, select Channel > Teletext > Digital Teletext language, and press OK / to enter.
2. Press to select a language and press OK to confirm.
3. Press EXIT or close the menu.

Network Wake Up

This function allows you to turn on your TV from standby mode via a network. To use this function, please make sure:
1. Your TV is connected to an effective home network;
2. The desired controller, such as a smartphone, is connected to the same network as your TV;
3. An app that supports the network waking up function, has been installed into the controller;
4. Networked standby is set to On in the Network & Internet menu under homepage by pressing > (Settings) > Network & Internet and use to select Networked standb y and press OK to activate.
When the TV is in networked standby mode, you can use the app to wake up the TV remotely.
Notes : – This feature is disabled if you press and hold the button on the remote control and confirm to shut the TV down.
– Before using the feature of network wake up, make sure > (Settings) > Device Preferences > Quick Start > Enable quick start is set to on.

T-Link

Use this function to search for CEC devices connected to the HDMI sockets in your TV and enable auto power on and auto standby between the TV and CEC devices.
Enabling or Disabling T-Link
1. Press on the remote control, select System > T-Link, and press OK / to enter.
2. Select the T-Link option, and press OK to toggle between on or off.
3. Press EXIT or close the menu.

Using Auto Power On

Enables the TV to automatically power on when you power on a CEC device (e.g. DVD) with the device’s remote. Press OK to turn it on to enable this function.

Using Auto Standby

Enables all CEC devices to automatically go to the standby mode when you turn off the TV with the TV remote. Press OK to turn it on to enable this function. Note : The CEC functions depend on the devices connected and it is possible that some devices may not interoperate correctly when connected to this TV. The user manual or the manufacturer of the problematic devices should be consulted for further information.

HbbTV

HbbTV (Hybrid broadcast broadband TV) is a service offered by certain broadcasters and available only on some digital TV channels. HbbTV delivers interactive television over broadband Internet. These interactive features are added to and enrich the normal digital programs, and include services such as digital Teletext, electronic program guide, games, voting, specific information related to the current program, interactive advertising, information magazines, catch-up TV, etc. To use HbbTV, please ensure your TV is connected to the Internet and HbbTV is switched on.

Notes:
– HbbTV services are broadcast- or country-dependent and may be unavailable in your area.
– You cannot download files to your TV with the HbbTV function.
– Application provider or broadcasting-related conditions may cause an HbbTV application to be unavailable momentarily.
– To access HbbTV applications, you must connect your TV to the Internet via a broadband link. HbbTV applications may not work correctly in case of network- related issues.

HbbTV Access

1. Press on the remote control, select System > HbbTV settings, and press OK/ to enter.
2. Press OK to turn it on.

3. When you tune to a digital TV channel that offers HbbTV, this will be signaled to you by an on-screen indication (generally a red button, but other color buttons may also be used). Press the indicated color button to open the interactive pages.
4. Use and the colour buttons to navigate through the HbbTV pages and press OK to confirm.

HbbTV Deactivation

To avoid disturbances that may be caused by HbbTV broadcasting tests, you can turn off the HbbTV function:
1. Press on the remote control, select System >HbbTV settings, and press OK / to enter.
2. Press OK to turn it off to disable it.

Google Cast

Google CastTM lets you cast your favorite videos, games, and apps from your mobile device, in full quality, to your TV. Just one tap of the Cast button on your Android or iOS screen is all you need to supersize the things you love. Cast your content then continue browsing on your phone or tablet.
Using EPG (Electronic Programme Guide)EPG is an on-screen guide that displays scheduled digital TV programs. You can navigate, select and view programs. Note : The DTV EPG does not require an internet connection. To use the DTV EPG, HbbTV must be set to off. When HbbTV is set to on, then it will enter the HbbTV EPG directly. Please refer to the ” HbbTV ” part of this manual for assistance to set HbbTV to on or off.
1. Press on the remote control, select Channel >EPG, and press OK/ to enter. The Programme Guide menu will appear, which allows you to get information about the current or next program playing on each channel. Navigate through the different programs using the buttons on the remote control.
2. Use the related buttons shown at the bottom of the screen to view EPG.
– Programme filter: Programme guide filter for
digital TV programs.
· Press ≡ to display the type list of the program.
· Navigate through the different types using the  buttons on the remote control.
· Select one or more types, which you want to highlight from the type list, press OK to select or deselect. A checkmark will appear to the right of the type when selected.
– Custom schedule: Press to select a program, then press the RED button to set the schedule, press OK to enter Schedule reminde r.
– Select date: Press the GREEN button to select a date.
– Schedule list: Press the YELLOW button to view your schedule list.
Note: If using the remote control of RC802V, to access the color buttons, you need to press the button on the remote control to display the virtual remote control keyboard first.
3. Press ← to exit EPG.

Bluetooth Function

(* not available for some models) Bluetooth® is a wireless technology standard for exchanging data over a short distance between Bluetooth devices. You can connect Bluetooth audio device, mouse, or keyboard via the TV.
1. Press on the remote control to display the homepage, Press to select (Settings) > Remotes & Accessories, and press OK to enter.
2. Select Add accessory and press OK to enter. The TV will search nearby Bluetooth devices automatically.
3. Select an available device, press OK and follow the guides on the screen to connect it.
Note : Bluetooth technology (if available in your TV) uses 2.4GHz frequency thus close proximity to WiFi access points, routers, or microwave ovens might interfere with Bluetooth audio streaming. If you face interruptions in audio reception, you should restart your Bluetooth device to find the frequency with fewer interferences and if you continue to face issues you should move closer to the TV or increase the space between the TV and the source of interferences. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TCL is under license. Other trademarks and trade names are those of their respective owners.

Freeview Plus

Freeview Plus delivers an aggregated TV service that includes an unrivaled 7+ day EPG experience from all the free-to-air networks in Australia. At the press of a button, Freeview Plus provides users with all the available Catch- Up content along with the ability to set reminders and to search for content via genre. Use the following features and don’t miss a show:
– A 7+ day easy to use EPG
– All available Catch-Up TV content
– Featured recommendations
– Ability to browse by genre and search programs for the next 7 days
– A favorite function with reminders to live and Catch Up programs
What You Need
Your television must be connected to a high-speed broadband internet connection as well as an aerial.
To Launch Freeview Plus
When you are watching TV, you will see a prompt at the top left of the screen. Press the corresponding color key on the remote control to launch Freeview Plus. Follow the on-screen instructions and use the colour keys, arrow keys, and the OK button to navigate.

Freeview Plus uses HbbTV technology which combines broadcast and broadband. An internet connection is required. Data usage and conditions apply.
Freeview Plus is available throughout Australia but Catch Up services vary by region ­ please check www. freeview.com.au to see what is available in your area. More information about Freeview Plus can be found on www.freeview.com.au.

Netflix Settings

Netflix provides on-demand movies and TV shows delivered via the Internet. Netflix is available in certain countries. Unlimited membership is required. More information can be found at www.netflix.com <http:// www.netflix.com/>.
Note : You can directly access Netflix via clicking the Netflix button on the remote control.

HDR Playback

Your TV supports HDR (High Dynamic Range) up to a resolution of 1920 x 1080. HDR can be experienced with streaming content like Netflix or via USB playback with supported video files. HDR will work on 1920 x 1080 resolution via USB and streaming, and with compatible HDMI 1.4a devices.

Password in Parental Control

– The default password is 1234. You can change it to a new one.
– The super password is 0423. If you forget your code, enter the super password to override any existing codes.

Chapter 5

Other Information

Problems & Solutions

Note : Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected TV models can disregard them.

1. Fail to link to the network.
– Check if your TV is connected with the network;
– Reboot your TV; – Consult your internet service provider, to confirm if the access if your router is supported. Refer to the operation manual of your router, and activate its DHCP function after linking the network to your TV.
– Make sure your TV is connected to a router, and make sure your router is powered on. Check that your router/modem has an internet connection, and that your Ethernet cables/wireless connection is OK. Test your connection with a computer to make sure it is OK. Should the problem persist, contact customer service.
– Check if the TV system time is correct or not. Sometimes TV system time is synchronized to the wrong time from the abnormal broadcast signal. In this case, please set system time manually.

2. The video could not be played smoothly.

– Videos from your USB flash drive — It may be caused by abnormal data transmission, or its code rate is far beyond the supported formats of this TV set.
– Videos downloaded from the internet, or online videos.
a. It may be caused by the lower bandwidth of your network. A high network speed is required to handle online videos.
b. Peak internet usage times may affect the bandwidth.
c. Check if any other computers on the same network are also operating, as they may be using up bandwidth. Especially if they are downloading or playing online videos.
d. The video may not be smooth itself, it is not the problem of your TV or network.

3. When two portable hard drives are connected with the TV at the same

time, they will not be recognized sometimes.

– All portable hard drives consume a lot of power, which may result in power supply problems. We recommend inserting only one hard drive, or a low power consumption portable hard drive.

4. The video from a portable hard drive (USB) is playing with no sound.

– The audio format of the video in your portable hard drive is not supported by the TV player.

5. Some videos fail to play.

– The formats of the videos may not be supported by the TV, especially videos shot by certain kinds of cameras, generally with their private protocol of formats, which are not compatible with your TV.

6. Video stops playing midway.

– Mistakes may occur when videos are copied or compressed, so they may automatically stop playing during playback.

7. What should I pay attention to, when I do software updating?

– No power cuts when software updating;
– Avoid any operations with your remote control when software updating;
– Depending on your internet connection speed, the software updating process may take some time.

8. There are no distinct changes in the TV interface after software

updating.

– Under certain conditions, software updating may not only update or add new functions but also improve the performance of the TV set, without distinct changes of interface. Also, there may be no changes to the user interface at all.

9. What should I do when the software updating process stops due to a

sudden power-off?

– If you do software updating by USB, do not pluck the USB drive from your TV, and restart your TV to continue software updating; If you do software updating by Network, also restart your TV and check if it is functioning correctly.

10. With a USB device being inserted into the TV in advance, I am

prompted that no USB devices are detected after I access Media, why?

– There may be something wrong with your portable hard drive(s), damaged or with low voltage. It’s recommended to provide an additional power supply to the hard drive(s).

11. External devices cannot be recognized.

– Some external devices (e.g. webcam, smartphone, tablet, game handle, and external wireless adapter) may not be compatible with the TV and cannot be supported for certain functions (wireless display, gesture control, face recognition if any). Please try a similar device. If it does not work, contact your local dealer.

12. Voice search does not work.

– Check if your remote control has been successfully paired with your TV.
– Check if the language setting is correct.
– Check if the Google server is available and stable.

Troubleshooting

Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.

No picture, no sound

1. Check if the fuse or circuit breaker is working.
2. Plug another electrical device into the outlet to make sure it is working or turned on.
3. Power plug is in bad contact with the outlet.
4. Check the signal source.

No color

1. Change the colour system.
2. Adjust the saturation.
3. Try another channel. The black-white program may be received.

Remote control does not work

1. Change the batteries.
2. Batteries are not installed correctly.
3. Main power is not connected.

No picture, normal sound

1. Adjust the brightness and contrast.
2. Broadcasting failure may happen.

Normal picture, no sound

1. Press the VOLUME UP button to increase volume.
2. Volume is set to mute, press the VOLUME UP button
to restore sound.
3. Change the sound system.
4. Broadcasting failure may happen.

Snowy dots and interference

If the antenna is located in the fringe area of a television signal where the signal is weak, the picture may be marred by dots. when the signal is extremely weak, it may be necessary to install a special antenna to improve the reception.
1. Adjust the position and orientation of the indoor/ outdoor antenna.
2. Check the connection of the antenna.
3. Fine-tune the channel.
4. Try another channel. Broadcasting failure may happen.

Ignition

Black spots or horizontal streaks appear, or the picture flutters or drifts. This is usually caused by interference from car ignition system, neon lamps, electric drills, or other electrical appliances.

Ghost

Ghosts are caused by the television signal following two paths. One is the direct path, the other is reflected from tall buildings, hills, or other objects. Changing the direction or position of the antenna may improve the reception.

Radiofrequency interference

This interference produces moving ripples or diagonal streaks, and in some cases, loss of contrast in the picture. Find out and remove the radio interference source.
*To bring you a better visual experience, please remove all labels, if any, from the TV front panel and screen before use.

Unorderly ripples on the picture

It is usually caused by local interference, such as cars, daylight lamps, and hair driers. Adjust the antenna to minimize the interference.
*Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.

Legal Statement

[Legal Statement] of TCL – manufacturer of this TV set
Due to the various capabilities of products featuring the SmartTV – Services, as well as limitations in the available content, certain features, applications, and services may not be available on all devices or in all territories. Some features on SmartTV may also require additional peripheral devices or membership fees that are sold separately. Please visit our website for more information on specific device information and content availability. The services and availability of content through SmartTV are subject to change from time to time without prior notice.

All content and services accessible through this device belong to third parties and are protected by copyright, patent, trademark, and/or other intellectual property laws. Such content and services are provided solely for your personal noncommercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider. Without limiting the foregoing, unless expressly authorized by the applicable content owner or service provider, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through this device.

Third-party services may be changed, suspended, removed, terminated, or interrupted, or access may be disabled at any time, without notice, and TCL makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which TCL has no control. Without limiting the generality of this disclaimer, TCL expressly disclaims any responsibility or liability for any change, interruption, disabling, removal of, or suspension of any content or service made available through this device. TCL may impose limits on the use of or access to certain services or content, in any case, and without notice or liability. TCL is neither responsible nor liable for customer service related to the content and services. Any question or request for service relating to the content or services should be made directly to the respective content and service providers.

You expressly acknowledge and agree that the use of the device is at your sole risk and that the entire risk as to the satisfactory quality, performance, and accuracy is with you. The device and all third-party content and services are provided “as is” without warranty of any kind, either express or implied. TCL expressly disclaims all warranties and conditions with respect to the device and any content and services, either express or, implied, including but not limited to, warranties of merchantability, of satisfactory quality, fitness for a particular purpose, of accuracy, of quiet enjoyment, and non- infringement of third party rights. TCL does not guarantee the accuracy, validity, timeliness, legality, or completeness of any content or service made available through this device and does not warrant that the device, content, or services will meet your requirements, or that operation of the device or services will be uninterrupted or error-free. Under no circumstances, including negligence, shall TCL be liable, whether in contract or tort, for any direct, indirect, incidental, special or consequential damages, attorney fees, expenses, or any other damages arising out of, or in connection with, any information contained in, or as a result of the use of the device, or any content or service accessed by you or any third party, even if advised of the possibility of such damages.

License

The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

HEVC or H.265 is the successor to H.264 and strives to deliver video with equivalent quality with bitrate savings of up to 50 percent. HEVC is critical for streaming high-quality video even in congested network environments and will be a driving factor in the delivery of 4K content to new Ultra HD displays.

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TCL is under license. Other trademarks and trade names are those of their respective owners.

Freeview Plus uses HbbTV technology which combines broadcast and broadband. An internet connection is required. Data usage and conditions apply.https://www.facebook.com/TCLAustraliaNZ/

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TCL Electronics Australia Pty Ltd

• ABN 83 111 032 896
• Telephone: 1300 738 149
• service.au@tcl.com
• www.tcl.com/au
• 80120-000178

DOWNLOAD RESOURCES

• TCL Smart TV [pdf] Instruction Manual Smart TV, S625 Series Smart TV, S525 Series Smart TV
• Read more: https://manuals.plus/tcl/smart-tv-manual#ixzz7iCtJ8sCA

FAQ’S

How do I add Amazon Prime to my Smart TV?

If the Amazon Prime Video app isn’t pre-installed on your Smart TV or Blu-ray player, download it from your device’s app store.
Open the Amazon Prime Video app and sign in with your Amazon Prime or Prime Video account.
Choose a movie or TV Show and start streaming.

How do I add Amazon Prime to my TV?

Turn on your TV.
To cast from your iOS device, go to Settings > Prime Video and toggle the “Local Network” ON.
Tap on the “Cast” icon.
Select your Chromecast device.
You’ll see a “Ready to Cast” screen appear on your TV when you’re connected.

How do I connect my phone to my TCL TV?

On your Android phone, open the pre-installed Google app. Type or say “set up my device.” Follow the instructions on your phone until you see a code. Make sure the same code shows up on your TV.

How do I reboot my TCL Smart TV?

To restart your TV, follow the step-by-step instructions below: Press the Settings button on your remote control. Select More Settings > Device Preferences > About > Restart. Select Restart to confirm.

Does TCL TV have a reset button?

Use the steps below to perform a factory reset on an Android TV: From the TCL Android TV remote control, press the Settings button. Scroll to More Settings

Device Preference > Reset.

Why is TCL not working?

If your TCL TV won’t turn on, make sure all cords are connected properly. Then unplug your TV and press and hold the power button for 2 minutes. Plug the TV back in. If that doesn’t work, press and hold the reset button located on the back of the TV.

Why is my TCL TV not responding to the remote?

Make sure you are pointing the remote directly at the TV or at an optimal distance. Try reseating the batteries. If the remote is still unresponsive or intermittently responding, it is possible the batteries were installed incorrectly. Try removing the batteries from the remote and re-inserting them.

How do I customize my TCL TV home screen?

From the Home screen, scroll down and select Settings.
Press the right arrow, scroll and select Themes.
Press the button, this will bring you to My themes.
Press the right arrow and this will display the different theme options.

Where are the settings on a TCL TV?

Press the Home button on the TCL Android TV remote control to display the Home screen.
Press ▲/▼/◄/► to move the cursor to the Settings icon, located on the right top of the screen, then press OK.
Press ▲/▼ to select Device Preferences and then press OK.

What is TCL Home app?

One app for multi-device control. You can use one mobile phone to control multiple TCL smart devices, including TVs, air conditioners, sound bars, robot vacuums, air purifiers, and more. Control your TV anywhere in your home with the TCL Home app.

How do I connect my TCL TV to WIFI?

Next choose wireless followed by wireless connection select your desired wireless network and enter your password. Click OK to connect. This may take a minute or two.

Why won’t my TCL Smart TV connect to the internet?

If your TCL TV WiFi is not working, try resetting your router if your TCL TV does not connect to your WiFi network. Reconnect the TV to the WiFi and check if the issue persists. Check if other smart devices in your home are connected to the WiFi network to determine whether the problem is with your TV or router.

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TCL Smart TV
www://tcl.com/

References

• Home | Freeview Australia | Free-to-air TV guide, On Demand guide and more
• Netflix
• Netflix - Watch TV Shows Online, Watch Movies Online
• LED TVs | 4K Ultra HD, Full HD & Android TVs | TCL Australia

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