RICOH Client Whiteboard Interactive User Guide

: June 7, 2024
: RICOH

Table of Contents

RICOH Client Whiteboard Interactive User Guide
Connecting to Remote Whiteboard
Important
3. Click [Connect].
What You Can Do
Troubleshooting
Trademarks
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RICOH Client Whiteboard Interactive User Guide

a screenshot of a computer

Read this guide carefully before you use this product and keep it handy for future reference.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWARE OR THE USE OF THIS DOCUMENT.
THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION, AND THE LIKE) CAUSED BY FAILURE OF THIS
SOFTWARE OR LOSS OF DOCUMENTS OR DATA, NOR FOR ANY OTHER DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE, IF THE SUPPLIER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some illustrations or explanations in this guide may differ from your product due to improvement or change in the product.
The contents of this document are subject to change without notice.
No part of this document may be duplicated, replicated, reproduced in any form, modified or quoted without prior consent of the supplier.

Connecting to Remote Whiteboard

This section explains how to participate in a remote whiteboard (remote conference) that is being held on a whiteboard using the Windows device that is installed with RICOH Interactive Whiteboard Client. RICOH Interactive Whiteboard Client can be obtained from the manufacturer’s website or the whiteboard. For details about remote whiteboard, see “Overview of Remote Whiteboard” in the operating instructions.

Important

You can connect to a remote whiteboard while it is hosted on RICOH Interactive Whiteboard (version 1.6.0.0 or later), RICOH Interactive Whiteboard Lt for Windows (version 2.1.0.0 or later) or RICOH Interactive Whiteboard Lt for Open Controller (version 3.3.0.0 or later).
You cannot connect to a whiteboard when its power is turned off or it is in standby mode.
You cannot connect to a whiteboard hosting a remote whiteboard session in compatible mode.
Operating systems used to connect to a remote whiteboard using RICOH Interactive Whiteboard Client are as follows:
Windows10 Home/Pro/Enterprise (32bit/64bit)
Enable [Use RICOH Interactive Whiteboard Client Function] on the General Settings in RICOH Interactive Whiteboard Lt Settings to
connect from RICOH Interactive Whiteboard Client.

On the desktop or the start screen, click [RICOH IWB Client] twice quickly to start RICOH Interactive Whiteboard Client. The screen for entering the IP address appears.
Enter the IP address and password that are displayed on the upper part of the screen of the whiteboard.
If no IP address or passcode is displayed, tap the Information display icon on the upper part of the whiteboard screen to display the IP address or passcode.
You can also enter the host name or fully qualified domain name (FQDN) of the machine. Click the icon to clear the field if the IP address, host name, or fully qualified domain name (FQDN) that has been entered in the previous session is displayed.

1. Settings Icon Click the icon to specify whether or not to reduce the file size of the uploaded image by
lowering the image quality. In addition, the version and copyright information is displayed.
1. Settings Icon Click the icon to specify whether or not to reduce the file size of the uploaded image by lowering the image quality. In addition, the version and copyright information is displayed.

3. Click [Connect].

The screen of the remote whiteboard appears.

The connected Windows device is not listed on the list of the devices that are participating in the remote whiteboard.
Video images cannot be displayed

What You Can Do

The names and functions of the icons that are displayed on the screen of RICOH Interactive Whiteboard Client are as follows: The screen may differ from the illustration below depending on the status of the whiteboard.

Icon	Description
1	Exit Remote Whiteboard icon

display the screen for entering the IP address.

2

|

Image icon

| Click to select the image files that are stored in the Windows device. The selected files can be

uploaded to the whiteboard.

This icon is not displayed on the screen if you participate in a remote whiteboard session which is opened from RICOH Interactive Whiteboard Lt for Windows or RICOH Interactive Whiteboard Lt for Open Controller.

• The maximum number of image files that can be uploaded at a time is 10.

3

|

Upload PDF icon

| Click to select the PDF file that are stored in the Windows device. The selected file can be uploaded to the whiteboard one by one.

This icon is not displayed on the screen if you participate in a remote whiteboard session which is opened from RICOH Interactive Whiteboard Lt for Windows or RICOH Interactive Whiteboard Lt for Open Controller.

4

|

Switch External Input icon

| This icon appears only when a source is connected to the external input terminal of the remote whiteboard that is being connected.

Click to switch the display screen of the remote whiteboard being connected to the external input.

This icon is not displayed on the screen if you participate in a remote whiteboard session which is opened from RICOH Interactive Whiteboard Lt for Windows or RICOH Interactive Whiteboard Lt for Open Controller.

5| Switch Page icon| Click to switch the pages of the remote whiteboard.

Click to show the previous page, or click to show the next page.

Icon	Description
6	Add Page icon

7

|

Marker icon

| Click to draw a marker (a thick semi-transparent line in cyan) on the display screen of the remote whiteboard.

The marker is automatically erased in a few seconds.

8| Pen icon| Click to draw freehand lines on the display screen of the remote whiteboard. The icon changes to the Pen Color, Pen Width, or Erase icon when clicked.
9| Pen Color icon| Appears when the Pen icon is selected. You can select from four pen colors.
10| Pen Width icon| Appears when the Pen icon is selected.

You can select from 2 px, 5 px or 10 px for the pen width.

11| Eraser icon| Appears when the Pen icon is selected.

You can erase text or a figure that has been drawn using the pen.

16

| Remote Whiteboard Display Screen| The details of your operations using each icon are refiected.

To enlarge or reduce the screen, use the Enlarge icon or Reduce icon respectively. To move an area of the screen that is enlarged, use the Move icon.

17

|

Tool bar

| The icons of the functions that can be operated on an Windows device are displayed.

• The control panel displayed on the remote whiteboard display screen cannot be operated from an Windows device.

The icons of the functions that are disabled in RICOH Interactive Whiteboard Client on the system settings of the whiteboard or on the
general settings of RICOH Interactive Whiteboard Lt Settings will not be shown. For details, see “Changing the System Settings” or
“Changing General Settings” in the operating instructions.

Collecting Log for Analysis
On RICOH Interactive Whiteboard Client, you can collect logs for analysis. The procedure for collecting logs for analysis is as follows:

The log for analysis is for troubleshooting purpose only and is not needed under normal conditions.

In Windows Explorer, open C:\User\(User name)\AppData\Roaming\Ricoh\IWBClient.
From the files in the folder, select log.txt (log.txt.1, log.txt.2).
Specify the save location, and then save log.txt.

Troubleshooting

The following table lists the main messages and their recommended actions.

Message	Causes	Solutions
Cannot connect	• The entered IP address is incorrect.

• The DNS server is not configured.

• The IP address of the specified host name

cannot be resolved.

• No remote whiteboard session is being hosted by the whiteboard or RICOH Interactive Whiteboard Lt for Windows.

• The version of RICOH Interactive Whiteboard Client that you are using is out of date.

| • Enter the correct IP address or host name.

• Contact the administrator to check that the following

settings are correctly configured:

• The network connection

• The DNS server

• Whether the IP address of the specified host name is

registered to the DNS server

• The gateway

• Enter the correct host name.

• Host a remote whiteboard session on the whiteboard.

• Download the latest version of the application and perform an overwrite installation.

The passcode is incorrect.| The entered passcode is incorrect.| Enter the correct password.
Cannot connect to the network| • The Windows device is not connected to the network.| • Check the network status of the Windows device, and move to a location where a connection with an access point can be confirmed.

• Check the settings of the connected access point.

The number of connections has reached the limit| The number of RICOH Interactive Whiteboard Clients that are connected to a remote whiteboard has reached the limit.| Disconnect the RICOH Interactive Whiteboard Client that is connected to a remote whiteboard.
Failed to load the files.| • An uploaded image was deleted while it was being loaded.

• The file you attempted to send is

corrupted.

| • Make the image accessible and then upload the image again.

• Use an uncorrupted, normal file

The number of selected files ex- ceeds the limit.| The selected image files are more than 10.| Reduce the number of selected files to 10 or less.
The selected files include those

with unsupported formats.

| An image file other than a JPG or PNG format is

selected.

| Select only the image files of JPG or PNG format.
Failed to send the files.| • The device is disconnected from the network.

• The number of pages in the whiteboard has reached the maximum.

• The “Enable External Application Connection” check box is not selected.

| • Check the network status of the Windows device, and then upload the image again.

• Delete unnecessary pages from the whiteboard.

• On the machine’s Web page, click “Administrator Settings”, and then click “System Settings”. After this, select the “Enable External Application Connection” check box.

For details about the machine’s Web page, see “Using the

Web Page of the Machine” in the operating instructions.

Update Application| Cannot connect to the whiteboard. The version of RICOH Interactive Whiteboard Client that you are using is out of date.| Download the latest version of the application and perform an overwrite installation.
Update IWB Main Unit System| Cannot connect to the whiteboard. The version of whiteboard main unit that you are using is out of date.| Update the system on the whiteboard main unit. For details of the procedure to update the system, see “Updating Your System” in the operating instructions.