Jabra Evolve2 40 USB-A UC Mono Wired On-Ear Headset User Manual
- June 3, 2024
- Jabra
Table of Contents
Jabra Evolve2 40 USB-A UC Mono Wired On-Ear Headset
Why does call control not work with my ShoreTel softphone even though I
followed the post installation steps of Jabra Direct?
Compatible Mitel/Shoretel softphones
- Mitel/Shoretel Communicator v.14, 15
- Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and configuration.
-
In the Control Panel , click Phone and Modem.
-
On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
-
Click Configure. The ShoreTel Remote TSP dialogue opens.
-
In the Provider Usage section, verify that Use this service provider ( enable ) is selected.
-
If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
-
Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen.
References
- [FAQTitle] | Jabra Evolve2 40 - USB-A UC Mono | FAQ | Jabra Support
- Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? | Jabra Evolve2 40 - USB-A UC Mono | FAQ | Jabra Support