Motorola MG7700 Cable Modem user manual
- June 7, 2024
- Cox
Table of Contents
Motorola MG7700 Cable Modem
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Modem Information
DOCSIS 3.0 Dual Band 1900 AC WiFi Modem
24×8 channel bonding
To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required
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Highest Service Level
Ultimate 500
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Front View
| | After the cable modem is successfully registered on the network, the Power , Downstream , Upstream , and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.| | |
Back View
| | The Motorola MG7700 has the following ports and buttons available on the back of the modem.
- ETHERNET LAN 1 2 3 4 – Provides internet access to a single device. Only one port is active at a time.
- WLAN – Turns WiFi connectivity on and off
- WPS – Press to turn on discovery mode
- RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem (login/Reset instructions)
- COAX – Connects to a coaxial cable
- ON / OFF – Turns the modem on and off
- POWER – Connects to the power adapter
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
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Power
| On| None. The modem is powered on.
Off| No power. Verify power supply connections and electrical outlet. Ensure
the outlet is not connected to a switch. Press the ON/OFF button on the
back of the modem to ensure it is turned on.
Downstream
| Solid Blue| None. Multiple downstream channels are in use.
Blinking Blue| Negotiating multiple downstream bonded channels. Verify all
cable connections and try resetting the modem.
Solid Green| None. One downstream channel is in use.
Blinking Green| Scanning for downstream channels. Verify all cable connections
and try resetting the modem.
Upstream
| Solid Blue| None. Multiple upstream channel is in use.
Blinking Blue| Negotiating multiple upstream bonded channels. Verify all cable
connections and try resetting the modem.
Solid Green| None. One upstream channel is in use.
Blinking Green| Scanning for an upstream channel. Verify all cable connections
and try resetting the modem.
Off| No upstream channels are in use. Verify all cable connections and try
resetting the modem.
Online
| On| None. The modem is online.
Blinking| None. The modem is registering a connection.
Off| The modem is offline. Verify all cable connections and try resetting the
modem.
Ethernet LAN Ports| Green| None. A device is connected to the Ethernet
port and is using 1 Gbps LAN speed.
Amber| None. A device is connected to the Ethernet port and is using 10 or 100
Mbps LAN speed.
Blinking| None. Data is being transferred over the Ethernet connection.
Off| No device is connected or the device is disabled. Verify all cable
connections and try resetting the modem.
2.4 GHz WLAN| Off| 2.4 GHz WiFi is not enabled. Press the WLAN
button on the back of the modem to ensure WiFi connectivity is enabled.
Blinking| None. Data is being transferred over the 2.4 GHz WiFi connection.
On| None. 2.4 GHz WiFi is enabled.
5 GHz WLAN| Off| 5 GHz WiFi is not enabled. Press the WLAN button on
the back of the modem to ensure WiFi connectivity is enabled.
Blinking| None. Data is being transferred over the 5 GHz WiFi connection.
On| None. 5 GHz WiFi is enabled.
WPS
| Blinking| None. WPS is in discovery mode.
On| None. WPS configuration is successful.
Manufacturer Resources
For more detailed technical information on the MG7700, use the resource below from Motorola.