Zoom Telephonics 5360 N600 Cable Modem/Router user Guide
- June 7, 2024
- Cox
Table of Contents
Zoom Telephonics 5360 N600 Cable Modem/Router
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Modem Information
DOCSIS 3.0 Cable Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.1 modem or gateway
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Highest Service Level
Preferred 150
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Front View
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- This device is also known as the N600.
- After the cable modem is successfully registered on the network, the Power , Downstream , Upstream , and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.
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Back View
| | The Zoom 5360 has the following ports and buttons available on the back of the modem.
- POWER – Connects to the power adapter
- RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
- WPS Button – Press and hold this button 5 seconds to initiate a WPS connection to devices
- LAN 1 2 3 4 – Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
- RF – Connects to a coaxial cable
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power LED | On | None – the modem is powered on |
| Off | No power – Verify power supply connections and electrical outlet. Ensure |
the outlet is not connected to a switch. Press the ON/OFF button on the back
of the modem to ensure it is turned on.
Downstream LED| Solid Blue| None – multiple downstream channels are in
use
Blinking Blue| None – negotiating multiple downstream bonded channels – Verify
all cable connections and try resetting the modem.
Solid Green| None – one downstream channel is in use
Blinking Green| None – scanning for downstream channels – Verify all cable
connections and try resetting the modem.
Upstream LED| Solid Blue| None – multiple upstream channel is in use
Blinking Blue| None – negotiating multiple upstream bonded channels – Verify
all cable connections and try resetting the modem.
Solid Green| None – one upstream channel is in use
Blinking Green| None – scanning for an upstream channel – Verify all cable
connections and try resetting the modem.
Off| No upstream channels are in use – Verify all cable connections and try
resetting the modem.
Online LED| On| None – the modem is online
Blinking| None – the modem is registering a connection
Off| The modem is offline – Verify all cable connections and try resetting the
modem.
LAN 1 2 3 4 LEDs| Green| None – a device is connected to the Ethernet
port and is using 1 Gbps LAN speed
Amber| None – a device is connected to the Ethernet port and is using 10 or
100 Mbps LAN speed
Blinking| None – data is being transferred over the Ethernet connection
Off| No device is connected or the device is disabled – Verify all cable
connections and try resetting the modem.
2.4 Ghz LED| Off| 2.4 Ghz wireless is not enabled
Solid Green| None – 2.4 Ghz wireless is enabled
Blinking Green| None – data is being transferred over the 2.4 Ghz WiFi
connection
5 Ghz LED| Off| WiFi is not enabled
Solid Green| None – 5 Ghz wireless is enabled
Blinking Green| None – data is being transferred over the 5 Ghz WiFi
connection
WPS LED| Blinking| None – WPS is in discovery mode
On| None – WPS configuration is successful
Off| No WiFi device is connected – Press the WPS button on the back of the
modem to initiate a WPS connection with wireless devices
Manufacturer Resources
For more detailed technical information, use the resources below.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>