INVENTUM SKV0178R American fridge Instruction Manual

SIDE BY SIDE FRIDGE
SKV0178R

instruction manual

safety instructions

• Carefully and fully read the instruction manual prior to using the appliance and carefully store the manual for future reference.

• Only use this appliance for the purposes described in the instruction. The appliance is suitable for storing food. It is possible to freeze fresh food in the freezer section.

• Only connect the appliance to alternate current, to an earthed wall socket, with a mains voltage that corresponds with the information provided on the information plate of the appliance.

• The appliance falls under protective class I and may only be used in combination with an earthed connection. The manufacturer is not liable for unsuitable operation and possible damage caused by unsuitable electric installations.

• Make sure that children are unable to play with the appliance, such as hide in it. This is dangerous.

• Keep the appliance out of reach of children. Children do not see the dangers when handling electrical appliances. Therefore, never allow children to work with electrical appliances without supervision. Keep the appliance and cord out of reach of children younger than 8 years of age.

• The appliance can be used by children of 8 years and older and persons with a limited physical, sensory or mental capacity or lack of experience or knowledge, provided they use the appliance under supervision or have been instructed about its safe use and understand the hazards involved.

• The appliance may not be cleaned or maintained by children, unless this is done under supervision.

• Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.

• Never bend the power cord sharply or allow it to run across hot parts.

• Make sure that the power supply cable does not get jammed during installation or is running along sharp edges.

• The connection point, socket and/or plug must always be accessible.

• Do not use the appliance if the plug, cord or appliance are damaged, or if the appliance no longer functions properly or if it is damaged in any other way. If this is the case, consult the shop or our technical service. Never replace the plug or cord yourself.

• The appliance must be moved and installed by two or more persons.

• When moving the appliance, do not lift it or pull the doors or handles.

• Be careful when moving the appliance to prevent the floor from getting damaged.

• During installation, do make sure the power cable is not damaged.

• Check that the appliance is not placed too close to a heat source.

• Do not place heat generating appliances such as (microwave) ovens on top of the fridge.

• In order to ensure proper ventilation, a free space of 10 cm should be maintained around the appliance.

• Install the appliance on a sturdy, flat and stable surface.

• Install the appliance in a dry and well ventilated room. The appliance is intended for use in a room where the ambient temperature falls within the applicable class, depending on the climate class found on the information plate on the back of the appliance.

• Never cover the ventilation openings.

• Do not store explosive or highly flammable substances in the appliance. The vapours could cause a fire hazard or an explosion.

• Do not store glass bottles or jars with liquids in the freezer, as they could break when frozen.

• Do not use mechanical, electrical or chemical agents to speed up the defrosting process.

• Repairs to electrical appliances should only be performed by skilled persons.

• Only use the appliance indoors.

• Always remove the plug from the socket when the appliance must be cleaned or repaired.

• Never use the appliance with parts that are not recommended or supplied by the manufacturer.

• Do not pull the cord and/or appliance to remove the plug from the wall socket. Never touch the plug with wet or moist hands.

• Be careful with ice cubes and ice pops. If these are consumed directly out of the freezer, there is a risk of frostbite.

• Never submerge the appliance, cord or plug in water.

• Never clean the appliance with a high pressure cleaner or steam cleaner.

• The appliance cannot be used with a timer or separate remote control.

• This appliance is intended for household and similar use, such as:
  – in staff kitchens, shops, offices and other work environments;
  – by guests of hotels, motels and other residential environments;
  – in Bed&Breakfast type environments;
  – farms.

• If the appliance is not used as intended, no compensation can be claimed in case of defects or accidents and the warranty will be invalidated.

• **** Legislation requires that all electrical and electronic equipment must be collected for reuse and recycling. Electrical and electronic equipment marked with the symbol indicating separate collection of such equipment must be returned to a municipal waste collection point.

Refrigerant
The refrigerant isobutene (R600a) is contained within the refrigerant circuit of the appliance, a natural gas with a high level of environmental compatibility, which is nevertheless flammable. During transportation and installation of the appliance, ensure that none of the components of the refrigerant circuit becomes damaged. The refrigerant (R600a) is flammable.
WARNING: Refrigerators contain refrigerant and gases in the insulation. Refrigerant and gases must be disposed of professionally as they may cause eye injuries or ignition. Ensure that tubing of the refrigerant circuit is not damage prior to proper disposal.
WARNING: Risk of fire/ flammable materials
If the refrigerant circuit should be damaged:
– Avoid open flames and sources of ignition.
– Thoroughly ventilate the room in which the appliance is situated.
It is dangerous to alter the specifications or modify this product in any way. Any damage to the cord may cause a shortcircuit, fire, and/or electric shock.

product description

1. Operating panel
2. Door of the freezer section
3. Door of the cooler section
4. Interior lighting – freezer section
5. Door compartment – freezer section
6. Glass shelf – freezer section
7. Freezer drawer
8. Adjustable feet
9. Bottle rack
10. Vegetable drawer
11. Glass shelf – cooler section
12. Door compartment – cooler section
13. Interior lighting – cooler section

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using the appliance for the first time

Before using the appliance for the first time, you should proceed as follows: carefully unpack the appliance and remove all packaging material and any promotional stickers. Keep the packaging (plastic bags, polystyrene and cardboard) out of the  reach of children. After unpacking the appliance, check it for external damage that may have  ccurred during transport. Place the appliance on a sturdy, flat surface and make sure there is enough space all around for sufficient ventilation. A minimum space of 10 cm is required between the appliance and the surrounding walls. In this way the appliance is able to release heat properly, cool well and function in an energy efficient way. You can use the adjustable feet to level the appliance. Do not place the appliance near heat sources such as central heating or a stove. Do take note of the climate class of the appliance. When placed in a room that is too cold, the refrigerator will not function properly.
After placing the appliance, leave it for at least 3 hours before inserting the plug in the socket.
First clean the interior of the appliance. Use warm soapy water with, for instance, washing-up liquid, all-purpose cleaner or soda. Wipe the inside of the appliance after cleaning with clean water and properly wipe everything dry. Leave the appliance to dry for 1 to 2 hours.

ALIGNING THE DOORS
When the doors of the appliance have been aligned correctly in relation to the top side of the appliance, it is possible to adjust the height. If necessary, take the following steps:
Important: the maximum height adjustment is 5 mm.
Loosen the lock nut by two clockwise turns using an open-end wrench. Now it is possible to turn the adjusting nut in order
to move the door up or down. When the door is in the correct position, tighten the lock nut again, anti-clockwise.

When the door is too low:
Open the door, use an open-end wrench to loosen the lock nut and turn the adjusting nut anti-clockwise to move the door upwards. When the door is in the correct position, tighten the lock nut again, anti-clockwise.
When the door is too high:
Open the door, use an open-end wrench to loosen the lock nut and turn the adjusting nut clockwise to move the door downwards. When the door is in the correct position, tighten the lock nut again, anti-clockwise.

use

The control unit of the appliance is located on the outside. Check that the voltage corresponds with what is stated on the information plate and insert the plug in the socket.
Important: the operating panel will only light up when a key is pressed or one of the doors is opened. The rest of the time the operating panel will be standby and not light up.
Important: the operating panel locks automatically – . In order to change the temperature or a function, press the key lock for 3 seconds until the lock disappears from the operating panel.
Instruction: the recommended temperature setting lies between 0°C and 4°C for the cooler section, and between -18°C and -24°C for the freezer section.
Instruction: The ambient temperature, the frequency of opening the door and the position of the appliance have an effect on the temperature in the appliance.
Take this into account when setting the thermostat.
OPERATING PANEL

1. key for setting the cooler temperature
2. key for setting the freezer temperature
3. key for super cooling or super freezing
4. key for setting the holiday mode
5. key lock

DISPLAY
A. Temperature indication of the cooler section
B. Temperature indication of the freezer section

C. OFF symbol
D. Super cooling symbol
E. Super freezing symbol
F. Key lock symbol
G. Holiday mode symbol|
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SETTING THE TEMPERATURE OF THE FREEZER SECTION
Press on the operating panel to change the temperature of the freezer section. The temperature of the freezer section can be set between -16°C and -24°C.
Press until the required temperature is shown on the display. While setting the temperature, the indication flashes on the display. After setting the temperature, the operating panel is locked automatically and after approximately 30 seconds the display switches off.
The temperature of the freezer section is shown on the display when one of the doors is opened or a key is pressed.
SETTING THE TEMPERATURE OF THE COOLER SECTION
Press **on the operating panel to change the temperature of the cooler section. The temperature of the cooler section can be set between 2°C and 8°C.
Press until the required temperature is shown on the display. While setting the temperature, the indication flashes on the display. After setting the temperature, the operating panel is locked automatically and after approximately 30 seconds the display switches off.
The temperature of the cooler section is shown on the display when one of the doors is opened or a key is pressed.
After setting the temperatures, the appliance continues to cool until the set temperatures have been reached.
Allow the appliance to reach the required temperature with no food. Usually this will take 2 to 3 hours. After this, you are able to fill the appliance with food.
If the ambient temperature rises, set the appliance to a lower temperature position in order to be able to guarantee the interior temperature.
HOLIDAY MODE
This mode helps prevent energy waste when the refrigerator is not used as normally, such as during your holidays. When this mode is selected, the temperature of the freezer section is automatically set to -18°C and the cooler section is switched off -OFF.
To activate the holiday mode, press until the holiday symbol – VACATION- lights up on the display. To switch off the mode, press until the symbol no longer lights up.
Important: When selecting this mode, remove all food and drink from the cooler section.
SUPER FREEZING**
Use this mode to super freeze food that is not yet frozen. In order to be able to freeze fresh food quickly, the temperature of the freezer section should be lowered timely in advance. It may be necessary to activate the super freezing mode 12 hours in advance.
When this mode is selected, the temperature of the freezer section automatically drops to -24°C for a maximum period of 26 hours. After 26 hours the temperature of the freezer section returns to the preset temperature.
To activate the super freezing mode, press until the super freeze symbol lights up on the display.
To switch off the mode, press until the symbol no longer lights up.

SUPER COOLING
Use this mode when the appliance is getting warmer and no longer cools properly due to extremely hot weather, frequently opening the door or placing a large quantity of food in the appliance at once.
In order to restore the cold temperature in the cooler section, select the super cooling  mode.
When this mode is selected, the temperature of the cooler section automatically drops to 2°C for a maximum period of 2 hours and 30 minutes. After this, the temperature returns to the preset temperature.
To activate the super cooling mode, press until the super cooling symbol lights up on the display. To switch off the mode, press until the symbol no longer lights up.

SUPER FREEZING AND COOLING
Use this mode when the appliance is getting warmer and no longer cools properly due to extremely hot weather, frequently
opening the door or placing a large quantity of food in the appliance at once.
In order to restore the cold temperature, select the super freezing and cooling  mode.
When this mode is selected, the temperature of the freezer section is automatically set to -24°C for a maximum period of 26 hours, and the temperature of the cooler section is set to 2°C for a maximum period of 2 hours and 30 minutes.
After this, the temperature returns to the preset temperature.
To activate the super freezing and super cooling mode, press until both symbols (super freezing – – and super cooling ) light up on the display. To switch off the mode,  ress until the symbols no longer light up.

LOCKING / UNLOCKING THE KEYS
In order to use the key lock, press until the key lock symbol lights up. The operating panel remains locked until it is unlocked.
In order to cancel the key lock, press until the symbol no longer lights up.

DOOR OPEN ALARM
Each time the door of the cooler or freezer section is opened, you can hear a sound. The sound is on by default and cannot be switched off.
If the door is opened for longer than 2 minutes, the alarm is activated and a sound can be heard every second until the door is closed or a random key is pressed.
Attention:

• Do not place hot food in the appliance.
• You should never place hazardous, highly flammable or explosive substances such as alcohol, acetone or petrol in the appliance, because there will be a hazard of explosion.
• Carefully package meat and fish to prevent unpleasant smells.
• Leave sufficient space between the different foods, to allow the air to circulate properly.
• Do not place food against the rear wall of the appliance. The shelves have a stopper to prevent this.
• Do not leave the doors open for longer than necessary.

tips

• High ambient temperatures have a negative effect on energy use. Keep the appliance in a position away from direct sunlight or other sources of heat.
• Keep ventilation openings free. Clogged openings lead to higher use of energy.
• Try not to open the door too often, especially when the weather is wet and hot. Once you open the door, mind to close it as soon as possible.
• The space between the shelves and the rear wall of the refrigerator compartment must be unobstructed to allow the cool air to circulate. Therefore don’t place any food items against the back.
• Turn the thermostat to a lower setting when the circumstances allow it.
• Before storing fresh cooked food, make sure the food has cooled at least to room temperature.
• If the gasket is damaged or if it turns out that the sealing is poor, the energy consumption is substantially higher. To restore efficiency, replace the gasket.
• Always consider the instructions, otherwise the energyconsumption is substantially higher.

To avoid contamination of food, please respect the following instructions

• Opening the door for long periods can cause a significatn increase of the temperature in the compartments of the appliance.
• Clean regularly surfaces that can come in contact with food and accessible drainage systems.
• Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
• Two-star frozen-food compartments are suitable for storing pre-frozen food, storing or making icecream and making ice cubes.
• One-, two- and three-start compartments are not suitable for the freezing of fresh food.

dairy products, cakes, drinks and other foods are not suitable for freezing.
2| (*)-Freezer| ≤-18| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
3| -Freezer| ≤-18| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
4| *-Freezer| ≤-12| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
5| -Freezer| ≤-6| Seafood (fish, shrimp, shellfish), freshwater aquatic products and meat products (recommended for 3 months, the longer the storage time, the worse the taste and nutrition), suitable for frozen fresh food.
6| 0-star| -6 ≤ 0| Fresh pork, beef, fish, chicken, some packaged processed foods, etc. (Recommended to eat within the same day, preferably no more than 3 days).

Partially encapsulated processed foods (non-freezable foods).

7| Chill| -2 ≤ +3| Fresh/ frozen pork, beef, chicken, freshwater aquatic products, etc. (7 days below 0°C and above 0°C is recommended for consumption within that day, preferably no more than 2 days). Seafood (less than 0 for 15 days, it is not recommended to store above 0°C.
8| Fresh food| 0 ≤ +4| Fresh pork, beef, fish, chicken, cooked food, etc. (Recommended to eat within the same day, preferably no more than 3 days)
9| Wine| +5 ≤+20| Red wine, white wine, sparkling wine, etc.
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Note: please store different foods according to the compartments or target storage temperature of your purchased products.
– If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing within the appliance.
Water dispenser cleaning (special for water dispenser products):
– Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.
WARNING -Food needs to be packed in bags before putting into the refrigerator, and liquids need to be packed in bottles or capped containers to avoid the problem that the product design structure is not easy to clean.

cleaning and maintenance

Before cleaning the appliance always unplug the appliance.
Clean the interior of the appliance. Use warm soapy water with, for instance, washing-up liquid, all-purpose cleaner or soda in order to prevent nasty smells. Wipe the inside of the appliance after cleaning with clean water and properly wipe everything dry. Leave the appliance to dry for 1 to 2 hours.
The shelves, drawers and door compartments can be removed from the appliance easily and washed by hand. These components may never be cleaned in the dishwasher.
For areas that are difficult to clean in the refrigerator, such as narrow gaps or corners, it is recommended to wipe them regularly with a soft rag, soft brush, etc. When necessary use some auxiliary tools, such as thin sticks (tooth picks), to ensure no contamination can accumulate in these areas.
Clean the outside of the refrigerator and the door gasket with mild soap and water. Use a soft moist cloth.
We recommend that you dust the back of the appliance and on the floor with a cloth or vacuum cleaner once a year in order to maintain a good output and low energy consumption.
Do not use hard brushes, cleaning steel wire balls, wire brushes, abrasives, such as toothpastes, organic solvents (such as alcohol, acetone, oils, etc.), boiling water, acid or alkaline items to clean the refrigerator considering that this may damage the fridge surface and interior. Boiling water and benzene may deform or damage plastic parts..

DEFROSTING
The freezer compartment of the appliance is frost-free – no-frost. With proper use, there should not be any frost accumulated.
However, in case of improper use of the freezer compartment, frost might build up in the freezer compartment after the appliance has been used for a period of time. Defrost the freezer compartment when the layer of ice reaches a thickness of 3 mm. Keep the contents of the freezer in a cool place and wrapped in blankets or newspapers. Switch the thermostat off. Defrost the freezer compartment. You can speed up the defrosting process by placing a bowl of hot water in the freezer. Do not use sharp metal objects for this operation. They could puncture the refrigerator circuit and cause irreparable damage to the unit. Use a plastic scraper.
Clean and dry the freezer. Plug the appliance in and set the thermostat to the desired temperature setting. When the freezer compartment reaches its correct temperature, replace the food items.
Warning: Never remove the ice with the aid of sharp objects, defrost sprays, a hair-drier, a heater, or similar items. This may lead to unsafe situations and may cause irreparable damage to the appliance

REPLACING THE LED LIGHTING
This appliance is equipped with a LED light bulb. It can be used for a long time. In case, the LED bulb is blown, it must be replaced by a qualified person to avoid any hazard. Contact the Inventum service department.

resolving failures yourself

the socket.
Check if there has been a power failure in the house.
Check the plug.
Check the fuse in the group box.
Check that the voltage in the house system corresponds with the voltage required for the appliance.
Check the socket. Insert the plug in a different socket of which you are certain that it works.
Temperature in the refrigerator is not cold enough| Check that the refrigerator is not overfilled.
Check that the interior temperature corresponds with the set temperature.
Is the appliance located in direct sunlight or near a heat source?
Check that the ambient temperature corresponds with the climate class of the appliance.
Are the doors of the appliance opened regularly? As a result of the air humidity in the surrounding area, a lot of humidity may accumulate in the appliance when the doors are opened frequently.
Temperature in the refrigerator is too cold| Increase the temperature of the appliance.

The lowest temperature should only be used for quick freeze and should preferably be set 2 hours before food is placed in the appliance. If not, it is possible that

the temperature of the appliance gets below 0°C, because the compressor is continuously active.

The surfaces on the inside are wet| This is caused by condensation – dry the interior of the appliance.
The exterior of the appliance is wet.| This is caused by condensation – dry the exterior of the appliance.
The refrigerator smells / has a nasty odour| Check if it contains food that has passed its use by date or if it contains any opened packagings.

Check whether anything has leaked on the shelves, in the compartments

and in the drawers of the refrigerator. If necessary, remove drawers to be able to check everything properly. If something has leaked and has not been cleaned, this could eventually lead to nasty smells.

Check that the defrost water drain is not blocked and/or the receptacle for defrost water at the rear is not full.
The doors do not close properly| Check that there is nothing between the doors that prevents them from closing.
Check that the door compartments and shelves are placed properly.
Check that the door rubbers are properly placed and are not turned or torn.
Check that the appliance is level.

Remark: bubbling and expansion noises in the cooling circuit are normal.

product fiche

| INVENTUM
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Model number| SKV0178R
Type refrigerator/freezer| Side by side fridge
Category| 7
Energy efficiency class| F
Energy consumption [Aec] in kWh per year| 401 kWh
Nett capacity – total| 532 litres
Nett capacity – cooler section| 335 litres
Nett capacity – freezer section **| 181 litres
Nett capacity – freezer section | 16 litres
Max. storage time in case of power failure (number of hours)| 7
Freezing capacity (kg/24 hours)| 10.0
Climate class| SN/N/ST
Noise emission dB(A)| 41 dB
Appliance type| free-standing
Defrosting system| no-frost
Construction|
Colour| stainless steel
Number of doors| 2
Egg tray present| 1
Ice cube holder| 2
Number of glass shelves| 8
Number of freezer drawers| 2
Total number of door compartments/bottle racks| 10
Number of vegetable drawers| 2
Free of CFC/HFC| free
Type of coolant| R600a
Number of compressors| 1
Technical data|
Dimension (wxdxh) in mm| 897 x 706 x 1765
Nett weight in kg| 90 kg
Gross weight in kg| 100 kg
Electrical connected load [W]| /
Mains voltage [V] / mains frequency [Hz]| 220-240V/ 50Hz
Length of connection cord [m]| 1.7
Plug type| VDE plug 90°

Remark: On the information plate you will also find the technical data of the appliance.

general terms and conditions of service and warranty

We do not need to remind you of the importance of service. After all, we develop our products to a standard so that you can enjoy them for many years, without any concerns. If, nevertheless, there is a problem, we believe you are entitled to a solution straight away. Hence our products come with an exchange service, on top of the rights and claims you are entitled to by law. By exchanging a product or part, we save you time, effort and costs.

2-year full manufacturer’s warranty

1. Customers enjoy a 2-year full manufacturer’s warranty on all Inventum products. Within this period, a faulty product or part will always be exchanged for a new model, free of charge. In order to claim under the 2-year full manufacturer’s warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service department via the form at www.inventum.eu/service-aanvraag.
2. The 2-year warranty period starts from the date the product is bought.
3. In order to claim under the warranty, you must produce a copy of the original receipt.
4. The warranty applies only to normal domestic use of Inventum products within the Netherlands.

5-year Inventum warranty

1. Inventum offers a 5-year warranty on most large domestic appliances and a selection of small domestic appliances.
   This 5-year Inventum warranty consists of a 2-year full manufacturer’s warranty, extended by a further 3-year warranty.
   The only thing you need to do to qualify for the 3-year extended warranty is to register the product within 45 days of purchase. You can read more about registering the product in the following paragraph.

2. In accordance with the 5-year Inventum warranty provisions, a faulty product or part will always be exchanged for a new model during the first 2 years under the warranty. During the 3rd to 5th year under the warranty, you will only pay the costs of exchange. The current costs of exchange are listed at www.inventum.eu/omruilkosten.

3. In order to claim under the 5-year Inventum warranty, you can either return the product to the shop you bought it from
   or contact the Inventum costumer service department via the form at www.inventum.eu/service-aanvraag. The 5-year warranty period starts from the date the product is bought.

4. In order to claim under the warranty, you must produce a copy of the original receipt.

5. The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Product registration

1. The 3-year extended warranty is easy to obtain, free of charge, by registering the product within 45 days of purchase,
   via the website www.inventum.eu/garantie-registratie. If you did not register the product within 45 days of purchase, you can still do so up to 2 years after the purchase date. However, there will be a charge. The one-off registration charge is € 89 for each separate product. Registration is possible only for products that are subject to the 5-year Inventum warranty. Whether the product qualifies for the 5-year Inventum warranty is stated in the product user manual and in the product information sheet, on Inventum’s website.

2. The warranty period always starts from the date the product is bought. If the product is registered for the extended warranty at a later date, the warranty period still starts from the original date of purchase.

3. The 3-year extended warranty can only be applied for if you are in the possession of a copy of the original receipt and the Inventum 5-year warranty certificate.

Large domestic appliances

1. Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the form at www.inventum.eu/service-aanvraag, by calling the Inventum costumer service department or in the store where you bought the device. The telephone number of the costumer service department can be found at www.inventum.eu.
2. In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a service engineer inspect the faulty device onsite at the customer in the Netherlands and to carry out repairs, there and then. The Inventum customer service department can also decide to have the device exchanged.
3. If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of purchase, Inventum will not charge any costs for the exchange, call-out or for parts and labour.
4. If you registered the product as described before at www.inventum.eu/garantie-registratie and you subsequently report a breakdown of a large domestic appliance in the 3rd to 5th year of the date of purchase, the 5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event of a repair or exchange of the device, you only pay the costs of exchange. The current costs of exchange are listed at www.inventum.eu/omruilkosten. If you did not register the product, the 3-year extended warranty does not apply.
5. When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order to make an appointment. When the report is made in a weekend or during a public holiday, this will be the next working day.
6. If you report a breakdown or fault via the form at www.inventum.eu/service-aanvraag, you will be kept informed of the progress via mobile messages and e-mail.
7. The warranty period starts from the date the product is bought.
8. In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year warranty certificate.
9. The warranty applies only to normal domestic use of Inventum products within the Netherlands.

Breakdowns or faults outside the warranty period

1. Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer services department via the form at www.inventum.eu/service-aanvraag or by calling the costumer services department.
2. The costumer services department may ask you to send the product for inspection or repair. The costs of dispatch will be at your expense.
3. The inspection to establish whether repair is possible involves a charge. You need to grant your permission for this, in advance.
4. In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you will be charged the call-out costs, as well as parts and labour.
5. In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a service engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN payment.

Warranty exclusions

1. The following is excluded from the aforesaid warranties:
   • normal wear and tear;
   • improper use or misuse;
   • insufficient maintenance;
   • failure to comply with the operating and maintenance instructions;
   • unprofessional installation or repairs by third parties or the customer himself;
   • non-original parts used by the customer;
   • use for commercial or business purposes;
   • removal of the serial number and/or rating label.

2. In addition, the warranty does not apply to normal consumer goods, such as:
   • dough hooks, baking tins, (carbon) filters, etc.;
   • batteries, bulbs, carbon filters, fat filters etc.;
   • external connection cables;
   • glass accessories and glass parts such as oven doors;
   • and similar items.

3. Transport damage not caused by Inventum is also excluded. Therefore, inspect your new device before starting to use it.
   If you detect any damage, you must report this to the store where you purchased the product within 5 working days, or to the Inventum customer service department via the form at www.inventum.eu/service- aanvraag. If transport damage is not reported within this period, Inventum does not accept any liability in this respect.

4. The following are excluded from warranty and/or replacement: faults, loss of and damage to the device as a result of an event that is normally insured under the home contents insurance.

Important to know

1. The replacement or repair of a faulty product, or a part thereof, does not lead to an extension of the original warranty period.
2. Parts that have been replaced, packaging material and exchanged devices are taken back by the service engineer and become the property of Inventum.
3. If a complaint is unfounded, all costs arising from it will be at the customer’s expense.
4. Following expiry of the warranty period, all costs of repair or replacement, including administration costs, dispatch and call-out charges, will be charged to the customer.
5. Inventum cannot be held liable for damage as a result of devices built in incorrectly.
6. Inventum cannot be held liable for damage caused by external events, unless this liability arises from mandatory statutory provisions.
7. These warranty and service provisions are governed by Dutch law. Disputes will be settled exclusively by the competent Dutch court.

Inventum Huishoudelijke
Apparaten B.V.
Postbus 5023
6802 EA, Arnhem
www.inventum.eu
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References

• Inventum Huishoudelijke Apparaten - Altijd 5 jaar garantie!
• Inventum Huishoudelijke Apparaten - Altijd 5 jaar garantie!

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