My CrossWave® Cordless Max Brush is Not Turning | Support

June 7, 2024
Bissell

If brush roll is not turning, follow these steps to resolve:

  • Turn machine on by clicking power button

  • Recline machine to activate brush roll

  • 3 red LED lights in battery icon will start flashing and then turn solid, this may indicate an obstruction in brush roll

    • If brush roll does not turn, power machine off by pushing power button, the red lights should turn off
    • Put machine back in upright position
    • Remove brush window by pulling up on front of brush roll window
  • Pull tab on left side of brush roll to remove

  • Clear all debris from brush roll, brush ends, brush gear, and brush housing

  • Test brush by holding colored pull tab and spinning other end

    • If brush does not spin, a replacement brush is needed
  • Check for significant wear/tear to gray colored end of the brush (opposite pull tab)

    • It is normal for brush roll to have some marks after use – it will not affect any function
  • Check gear on foot that end of brush inserts into, remove debris & turn gear by hand

    • Does gear spin?
    • Yes > Continue Troubleshooting
    • No > Contact Us
  • Reinstall brush roll by inserting gray tipped end into right side of machine and then pressing down on colored tab until it clicks into place

    • Use a different brush roll from what was previously in machine, if possible
  • Reattach brush roll window

    • Line up tabs on front edges of foot and then rotate window into place until it clicks
  • Power machine on, recline, and test to see if brush roll will turn

  • Has this resolved the issue?

    • Yes > Great! Glad we could get you back to cleaning!
    • No > Contact Us
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