My CrossWave® / CrossWave® Pet Pro Brush Not Turning | Support
- June 7, 2024
- Bissell
Table of Contents
If machine powers on and shuts off after a few seconds there may be an
obstruction in the brush roll, follow these steps to resolve:
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Plug machine in
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Select a cleaning mode (Rug or Hard Floor) to power machine on
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Does your machine turn on?
- No > Go to No Power
- Yes > Power machine off by pushing the hard floor button, unplug machine
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Remove brush roll window by pulling up on the front of the brush roll window tab
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Pull the tab on the left side of the brush roll to remove
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Clear all debris from brush roll, brush ends, brush gear, and brush housing
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Test brush by holding the colored pull tab and spinning the other end
- If brush does not spin, a replacement brush is needed
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Check for significant wear/tear to the gray colored end of the brush (opposite the pull tab)
- It is normal the brush roll will have some marks after using – it will not affect any function
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Clear the brush roll of any hair wraps or debris
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Check the gear on the foot that the end of the brush roll inserts into, remove debris & turn by hand
- Is the gear or brush roll end deformed?
- Yes > Visit a BISSELL Authorized Service Center or Contact Us
- No > Reinstall the brush roll by inserting the gray tipped end into the right side of the machine and then pressing down on the colored tab until it clicks into place
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Reattach the brush roll window
- Line up tabs on the front edges of the foot and then rotate the window into place until it clicks
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Plug machine in, power machine on, recline and test to see if CrossWave turns on and the brush turns
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Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Visit a BISSELL Authorized Service Center or Contact Us
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