My CrossWave® / CrossWave® Pet Pro Brush Not Turning | Support

If machine powers on and shuts off after a few seconds there may be an

obstruction in the brush roll, follow these steps to resolve:

• Plug machine in

• Select a cleaning mode (Rug or Hard Floor) to power machine on

• Does your machine turn on?

  • No > Go to No Power
  • Yes > Power machine off by pushing the hard floor button, unplug machine

• Remove brush roll window by pulling up on the front of the brush roll window tab

• Pull the tab on the left side of the brush roll to remove

• Clear all debris from brush roll, brush ends, brush gear, and brush housing

• Test brush by holding the colored pull tab and spinning the other end

  • If brush does not spin, a replacement brush is needed

• Check for significant wear/tear to the gray colored end of the brush (opposite the pull tab)

  • It is normal the brush roll will have some marks after using – it will not affect any function

• Clear the brush roll of any hair wraps or debris

• Check the gear on the foot that the end of the brush roll inserts into, remove debris & turn by hand

  • Is the gear or brush roll end deformed?
  • Yes > Visit a BISSELL Authorized Service Center or Contact Us
  • No > Reinstall the brush roll by inserting the gray tipped end into the right side of the machine and then pressing down on the colored tab until it clicks into place

• Reattach the brush roll window

  • Line up tabs on the front edges of the foot and then rotate the window into place until it clicks

• Plug machine in, power machine on, recline and test to see if CrossWave turns on and the brush turns

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Visit a BISSELL Authorized Service Center or Contact Us

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