My Pet Stain Eraser™ Cordless Portable Carpet Cleaner has No Power | Support

If you are experiencing No Power, follow these steps to resolve:

• Check that the correct charger is being used

  • The model number on the back of the charger should be SSA-100060US

• Unplug charger from both the machine and outlet on wall

• Run hand over the entire length of the cord and check for any damage, rips, or punctures

• Inspect the prongs for damage

  • If damaged, order a new charger > Go to Parts & Supplies 

• Insert the charging adaptor plug into the charging port on the handle near the base of the machine

• Plug the outlet end into a functioning outlet

  • Blue lights on top of the battery should illuminate

• When charging cord is plugged in, are all 3 blue lights blinking?

  • Yes > Contact Us
  • No > Unplug machine from the wall and test a different device in the same outlet
  • If the outlet does not work for the other device, test the charger in a different outlet

• Charge unit for 4 hours prior to first use

• • Runtime is approximately 15 minutes

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Contact Us​​​​​​​

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