My Hard Floor Expert® Canister Vacuum has no suction | Support

• This vacuum is equipped with variable suction

  • If experiencing low suction, verify at what level the suction is set

  • It can be adjusted through the Handle/Controller

  • Confirm the door is latched shut

    • Door will not latch without the dirt container fully assembled and properly installed

  • Verify the dirt container is not full

    • Empty if needed

  • Inspect the pre-motor filter

    • Pull out dirt cup to see two pre-motor filters
    • The foam filter may be cleaned with warm water and mild detergent
    • Allow it to completely air dry (24-48 hours) before reinstalling
    • The white pleated filter can be shaken out, but not washed (Exception: Model #63X4C Pleated Filter can be washed)
    • If dark in color, a replacement filter will need to be ordered

  • Check the motor duct for suction

    • Turn the machine on and feel for suction at the inner motor duct
    • If no suction at the motor duct, visit a BISSELL Authorized Service Center or Contact Us

  • Test for suction at the inlet to the machine

    • Reinstall filters and dirt cup
    • Remove hose and check for a clog in the suction opening
    • If there is full suction at the front of the machine, there is a clog somewhere in the hose or attachments

  • Check for suction from the hose

    • Reinstall hose on the machine
    • Remove extensions and handle from hose
    • Turn machine on and place hand over the end of the hose
    • If the hose is clogged, work the clog loose by massaging the clogged area and/or gently twisting the hose where it’s clogged until the clog works itself free
    • Make sure the hose is securely attached to the suction opening
    • Check the hose for cracks or holes

  • Examine the extension wand and handle for clogs

    • Clogs in the extension wand can be removed by pushing a broom stick through wand and/or pushing something flexible with blunt edges through the handle
    • Be sure not to use anything that may scratch any of the components

  • Check the post-motor filter on the back of machine for clogs

    • The Post-motor filter is not washable and should to be replaced when dirty
    • Push the tab on the filter door down and remove filter door

  • If machine is blowing dust,

    • Verify the door is securely latched
    • The door will not latch without the dirt container fully assembled and in place
    • Confirm the filters are installed correctly
    • There is only one way each filter can go into the machine

If the machine is still blowing dust, visit a BISSELL Authorized Service Center or Contact Us

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