My PowerEdge® Hard Floor Stick Vacuum has no suction | Support

• Unplug machine

  • Empty dirt cup

  • Confirm the dirt cup is installed correctly

    • There should be no gaps between dirt cup and upper tank

  • Remove upper tank and clear any debris

  • Check separator for debris

    • Remove dirt cup, twist separator grill to the right to unlock, pull down
    • If hard to remove, grasp the separator grill by the circular bottom
    • Clean with warm water if needed
    • Allow separator to completely dry before reinstalling
    • To reinstall, insert it back into the machine and twist to the left to lock into place
    • You will hear a click when it locks

  • Clean filters

    • Remove dirt cup, grasp filter cup assembly by the tabs of the clear plastic top to lift up/out
    • Rotate the clear plastic lid to the right to unlock
    • Lock/unlock icon on the filter cup assembly
    • Separate the clear plastic lid from the white container by lifting out
    • The filters will be attached to the lid
    • To remove, twist to the right to unlock then pull apart
    • Remove the outer foam filter from the pleated filter
    • Foam filter can be washed
    • Pleated filter CANNOT be washed
    • Allow filter to completely air dry (24-48 hours) before reinstalling
    • Inspect the pre-motor mesh filter
    • Filter is located at the motor duct
    • Clean with warm water and mild detergent
    • Allow filter to completely air dry (24-48 hours) before reinstalling
    • Check for suction at the motor duct
    • Motor duct is beneath the pre-motor mesh filter
    • Remove circular filter assembly under the dirt cup to check the motor duct

  • Turn on the machine and put your hand over the motor duct to check for suction

    • If no suction at the motor duct, please visit a BISSELL Authorized Service Center or Contact Us

  • Check foot for clogs

    • To remove the foot assembly, straighten the foot connector
    • Lay the machine down so the foot is facing up
    • Push down on the white latch that connects the foot assembly to the machine to release the foot assembly
    • Pull the foot off the machine
    • Look through the suction path to check for debris
    • Shake out debris clogged in the foot of the vacuum
    • If shaking the foot doesn’t clear the clog, a pipe cleaner or coat hanger may need to be run through the foot to loosen debris

  • Reattach the foot assembly

    • Make sure the foot assembly is properly snapped back into place
    • A loose foot could cause poor suction
    • If there is still no suction, please visit a BISSELL Authorized Service Center or Contact Us

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